integration: the key to improved client services
TRANSCRIPT
CONFIDENTIAL | © 2013-2014 Scribe Software Corporation. All rights reserved.
CONFIDENTIAL | © 2013-2014 Scribe Software Corporation. All rights reserved.
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Speakers
Matt Curren
Application Development Manager
www.dodd.ohio.gov
Venu Edupuganti
Chief Architect
www.dodd.ohio.gov
Libby Bishop
Public Sector Sales Manager
P:603.488.6576
CONFIDENTIAL | © 2013-2014 Scribe Software Corporation. All rights reserved.
Agenda
• Benefits of Integration
• Ohio Department of Developmental Disabilities Case Study
• Q&A Session
CONFIDENTIAL | © 2013-2014 Scribe Software Corporation. All rights reserved.
Benefits of Integration
• Eliminates Data Silos
• Better Decision Making
• More Meaningful Interactions with Constituents and Better Service Delivery
• Improved Organizational Efficiencies
• Drives User Adoption of New Applications
5
imagineState of Ohio Department of Developmental
Disabilities (DODD)
Venu Edupuganti
Chief Architect
Matt Curren
Application Delivery Manager
Randy Brubaker and John Foster
Lead Scribe Developers
Business Challenge
Inefficient
processing and
slow response
Long waiting
lists
Fewer (Levy
dollars &
federal dollars)
No Case
Management
Solution
CollaborationPerson Centric Controlled Access
• Case Management
• Sharing resources across
counties
• Teams (Providers, Guardians
and Family)
• Team-level access
• Central Security control
• Account Self-Service
• Single sign-on
Individual is the customer
Balancing what’s important to with what’s important for
Transforming our focus from what they cannot do to what they CAN do
Latisha Bloom (SSA):
“It takes less time to use the IS system than paper.
I want to move the entire case load over as redets come up and as folks with extensions as their plan expires.
I will advise the same for other SSAs as they are trained”
Tara Nicodemus (Director of
Quality)
“We believe imagine IS will support
transactional change that will lead to
transformation. As we’ve exposed
people we support and providers to
the new system we saw their reactions
and amazement” We heard from
providers, “you mean I’m going to be
able to provide feedback on the plan
as it’s being written? This is awesome”
John Martin (Director DODD)
“Imagine is a powerful change that we can make together if we remove the barriers that can get in the way serving individuals in ways that really matter the most to them”
“We are building a system of discovery, planning and supports on the foundation of common sense, respect, empowerment and collaboration”
“imagine is a powerful movement; a system transformation for Ohio that begins now”
Matt Curren (IT Manager,
DODD)
“Once you become accustomed to the
application, this is really easy to use, to
navigate and to put the information
into”
“We hope that you come away with a
sense that we have made a lot of
progress over the past 8 months but
also that we have some distance to go
“
System Outcomesimagine Portal
• XRM-based system
• County-managed Access and
affiliation
• Accessible by entire team
imagine System (Dynamics CRM)
• Individual = Customer
• Central Repository and Workflow
• Basic Reporting
• Security Access boundary
DODD maintains central control and
provides the Counties access
System Overview
County Boards control association
and access level
Agency CEO’s can add associates to access and update
the system
Parents and Guardians can access updates
about their child
Other caregivers can be granted
access and provide updates
Individuals can access their
information and make updates
Imagine System Overview
DODD
Application
Integration
Level 1
SCRIBE Security
DODD
Application
Integration
Level 2
Imagine System Overview
Data Integration
• Key to the success of the imagine initiative is the data integration as seamless user experience to access their information(data) in real-time regardless of the platform.
• Integration between CRM data sources and Non CRM data sources
• Scalability to meet the ever increasing CRM user base.
• We need an integration tool to help us shield the entity changes due to the very nature of health care policy updates.
• Need a tool to help us protect the integration data in case of a failure (server, network and other..)
• Staffing
Imagine System Overview
Data Integration Solution
• We Sync Data across multiple Tenants (CRM Organizations) with multiple servers and multiple Scribe collaborations from ongoing development tracks through QA, UAT, to Production.
• Our users can choose to send data from non-CRM Applications when they are ready to use a CRM application, in Real Time. Furthermore any data changes in CRM are synced back to our non-CRM applications according to the implementation.
• Multi-threading Message Queuing architecture has enabled us to scale w.r.t. the data throughput.
• Adapters adjust dynamically as app changes at run time…
• Other experiences with our use of Scribe
CONFIDENTIAL | © 2013-2014 Scribe Software Corporation. All rights reserved.
CONFIDENTIAL | © 2013-2014 Scribe Software Corporation. All rights reserved.
Download the Scribe eBook
Additional Resources
http://bit.ly/blohiododd
http://bit.ly/msohiododd
Live Long & Follow [email protected]
The Business Case for Integrating ERP
CONFIDENTIAL | © 2013-2014 Scribe Software Corporation. All rights reserved.
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