integrated management system iso 9001:2008 iso...

Integrated Management

System

ISO 9001:2008ISO 9001:2008

ISO 14001:2004

OHSAS 18001:2007

Aims and Objectives

• Explain and understand the nature of an IMS•Based on management system standards

• Describe the relationship between • ISO 9001

• ISO 14001

• OHSAS 18001

Management Improvement Model

Plan - Determine goal

- Determine method of reaching goal

Do - Education and trainingDo - Education and training

- Implementation

Check - Check effects

Act - Take appropriate action

Identifying Improvement Areas

Performance

Good

AverageAverage

Poor

Low Medium High

Importance

Urgent Improve Appropriate Excess ?

Action

Management System Models

Quality Inputs �� Processes �� Outputs

Raw Materials �� Products

Environment Inputs �� Processes �� OutputsEnvironment Inputs �� Processes �� Outputs

Power / Chemicals �� Bi products

Safety Hazards within the Processes

Risk �� Injury

Management System Definitions

That part of the overall management system which includes

practices, processes, responsibilities, resources for

establishing, developing, maintaining and improving the….establishing, developing, maintaining and improving the….

Quality Policy ISO 9001

Environmental Policy ISO 14001

Health and Safety Policy OHSAS 18001

OHSAS 18001 is managed and certified as an ISO Standard

Legislation & Legal Requirements

• 9001, compliance with EC Directives, Standards etc.

• Machinery Directive,

• 14001, determine environmental impacts• 14001, determine environmental impacts

• Multiple Legislation and UK + EC Regulations

• Aspects Register

• 18001, determine hazards and risk analysis

• Health and Safety at Work Act plus Regulations

• OH&S Impacts

Common Elements (1)

• Documented Procedures

• Policy

• System Manual

• Roles and Responsibilities• Roles and Responsibilities

• Training, Awareness and Competence

• Continual Improvement

• Communication (Internal and External)

• Internal Audits

Documented Procedures

• How many documented procedures are required by each

of the management standards?

• As many as are required to control ALL processes

Policy

• All three management system standards require a

Policy Statement defined by top management

• The policy is a commitment by top management as to the

way the business will be run to ensure that customer,

interested party and stakeholder satisfaction is achieved

• QMS, EMS and OH&S elements can be combined into a

single Business Policy

System Manual

• ISO 9001:2008 specifically requires a Quality Manual

• Neither 14001 or 18001 have a specific requirement for a • Neither 14001 or 18001 have a specific requirement for a

“Manual” however……………..

• 14001 and 18001 include requirements which are similar

• ALL can be met by including in an existing Quality

Manual (Business System Manual)

Roles and Responsibilities

• ALL three standards require roles and responsibilities to

be defined

• Management Representative• Management Representative

• Management are responsible for

• Quality Issues

• Environmental Aspects

• OH&S Risks

Training, Awareness and Competence

• ALL three standards require the same thing

• that all employees• that all employees

• and contractors

• are competent to carry out their assigned tasks

Continual Improvement

• The requirements of ALL three standards are effectively

the same i.e. setting objectives

• Except………..

• 14001 and 18001 require specific management

programmes, which define responsibilities, means and

time frames for the achievement of objectives

• A common procedure can be used for setting and

reviewing of all company objectives

Internal Communication

• ALL require effective communication

• with employees

• with contractors

External Communication

• ALL require effective communication

• with customers

• with stakeholders

• QMS customer concerns / complaints includes the

mechanisms required by 14001 and 18001 for dealing with

communications from “interested parties”

Internal Audits

• Competence of Auditors is a key issue

• Audit programme to focus on

• Communication• Communication

• Discipline and Control

• Education (Training and Competence)

• Resources

• Procedure Audits

Common Elements (2)

• Control of Documents

• Control of Processes

• Monitoring of Product / Processes

• Records• Records

• Non Conformance and Corrective Action

• Preventative Action

• Management Review

Control of Documents

• QMS procedure will satisfy requirements of the other

standards

Control of Processes

• QMS procedures / work instructions may usefully include

control parameters for 14001 and / or 18001 situations

• Specific procedures / work instructions may be required• Specific procedures / work instructions may be required

Monitoring of Product / Processes

• QMS procedures / work instructions may usefully include

monitoring parameters for 14001 and / or 18001 situations

• Specific procedures / work instructions may be required• Specific procedures / work instructions may be required

• Calibration requirements are the same

Records


standards

• Type of record to be decided• Type of record to be decided

• Retention times will have to be determined – bearing in

mind legal requirements for Environmental and OH&S

records

Non – conformance and Corrective Action


standards

• Effective corrective action is implemented to eliminate the

root causes and hence prevent re-occurrence

Preventive Action

• Preventive action receives only a passing reference in

14001 and 18001 – not because it is unimportant, but

because arguably, the whole purpose of having an EMS because arguably, the whole purpose of having an EMS

and / or an OH&S management system is …..

• To prevent environmental impacts

• To prevent accidents and ill health among employees

Management Review

• To review activities of the business

• Product / Service Quality

• Environmental Impacts and Performance• Environmental Impacts and Performance

• OH&S Performance

• Continual Improvement

• Customer Satisfaction

Standalone Elements

• Identification of Environmental Aspects

• Identification and Classification of OH&S Risks

• Contract Review

• Design• Design

• Purchasing

• Emergency Preparedness and Response

• Evaluation of Legal Compliance

Identification of Environmental Aspects

• A procedure is required to describe this activity

• Integrate with any other procedure?..........?????????????

However……………

Identification and Classification

of OH&S Risks

• A procedure is required to describe this activity

• Integrate with any other procedure?..........?????????????

However……………

• Similarities exist between Identification and Classification

of OH&S Risks and the Identification (and Classification)

of Environmental Aspects

Contract Review

• ISO 9001:2008 to identify customer requirements

• There is no equivalent in 14001 / 18001

But………………….But………………….

• New products / services may introduce

• Additional Environmental Aspects

• Additional OH&S Hazards

• Procedure needs to link to 14001 / 18001 requirements

Design

• ISO 9001:2008 to control the design process


But………………….But………………….

• New products / services may introduce

• Additional Environmental Aspects

• Additional OH&S Hazards

• Procedure needs to link to 14001 / 18001 requirements

Purchasing

• ISO 9001:2008 to select and periodically re-evaluate

suitable suppliers

• ISO 9001:2008 to provide adequate purchase • ISO 9001:2008 to provide adequate purchase

requirements to suppliers


But………………….

Purchasing

• Suppliers and Contractors must be made aware of an

organisation’s requirements

• If, contractors come on site, they should be treated, for • If, contractors come on site, they should be treated, for

the purposes of managing Environmental and OH&S

issues, as if they are employees

• Methods of communicating requirements to contractors

can be included in purchasing procedures

Emergency Preparedness and Response

• 14001 / 18001 require procedures to identify potential

emergencies and incidents

• 14001 / 18001 require procedures to respond to potential

emergencies and incidents

• Some emergencies might include E and OH&S elements

• Common procedure?........................??????????????????

Evaluation of Legal Compliance

• 14001 / 18001 require procedures to periodically evaluate

compliance to legal requirements

• There is no similar requirement in 9001 • There is no similar requirement in 9001

Specific to ISO 9001

• Management Commitment

• Customer Satisfaction

• Analysis of Data

• Infrastructure• Infrastructure

• Work Environment (OHSAS 18001)

• Validation of Processes

• Identification and Traceability

• Customer Supplied Product / Property

• Preservation of Product