instant producer 9.3 manual engl

Manual

Workforce Performance Builder

Document Version: 1.0 – 2014-10-15

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SAP Workforce Performance Builder 9.3 Instant Producer

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© 2014 SAP AG. All rights reserved.

SAP Workforce Performance Builder

Typographic Conventions

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pushbuttons labels, menu names, menu paths, and menu options.

Textual cross-references to other documents.

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names of variables and parameters, source text, and names of installation, upgrade and

database tools.

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appear in the documentation.

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EXAMPLE Keys on the keyboard, for example, F2 or ENTER .


Table of Contents

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© 2014 SAP AG. All rights reserved. 3

Table of Contents

1 Introduction ................................................................................................................................................... 4

2 Starting the Instant Producer....................................................................................................................... 5

3 Recording of Projects ....................................................................................................................................6 3.1 Recording audio ................................................................................................................................................ 6 3.2 After the Recording .......................................................................................................................................... 7

4 Administration of Projects ............................................................................................................................8 4.1 Structure of the Project Explorer ..................................................................................................................... 8 4.2 Properties in the Project Explorer .................................................................................................................... 9 4.3 Exporting Archives............................................................................................................................................ 9 4.4 Importing Archives ......................................................................................................................................... 10 4.5 Project Attachments........................................................................................................................................ 11

5 Editing of Projects ........................................................................................................................................ 12 5.1 Structure of the Project Editor ....................................................................................................................... 12 5.2 Editing the Bubble Content ............................................................................................................................ 13 5.3 Playback a Project .......................................................................................................................................... 14 5.4 Publishing of a Project .................................................................................................................................... 14

5.4.1 Publication on SAP Mobile Documents .......................................................................................... 15 5.5 Generating a Video ......................................................................................................................................... 15

5.5.1 Generate Video Dialog Box ............................................................................................................. 15 5.5.2 Crop Size and Video Size ................................................................................................................ 18

5.6 Finish Editing................................................................................................................................................... 19

6 The Settings Dialog Box ............................................................................................................................. 20

7 Working with the Manager ......................................................................................................................... 22 7.1 Setting up a Connection ................................................................................................................................. 22 7.2 Exchanging Projects ....................................................................................................................................... 22 7.3 Project Settings .............................................................................................................................................. 23

8 Technical Support ....................................................................................................................................... 25

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Introduction

1 Introduction

With the SAP Workforce Performance Builder Instant Producer you can easily create and edit content which guide

the user through the processes of your enterprise applications. The slender building of the Instant Producer as

well as the process-oriented and intuitive user guidance allow a fast and efficient recording of your business

processes without previous training, e.g. to create simulations or documentations.

The Instant Producer can be used for example in authoring teams in which the projects are initially recorded by

the subject matter experts, product- & process owner, key user and other professional experts. Therefore the

knowledge of internal and external employees can be stored and reused very easy. Due to the simple use of the

Instant Producer is a few technical IT knowledge required and your professional experts can directly record the

system- and process knowledge by operating with the respective system. The further processing and finalization

of the projects will be done afterwards by trained authors in SAP Workforce Performance Builder Producer.

The Instant Producer is the perfect tool to store the knowledge of each employee in high quality and time saving

and transfer it to projects as easy as the push of a button.

This document gives you an overview of the structure and functions of the Instant Producer to be able to begin

directly with the creation of projects.


Starting the Instant Producer

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2 Starting the Instant Producer

After launching the Instant Producer for the first time, a dialog box will appear with two different options to choose

from:

Record new project:

This option will immediately create a new project and start the recording.

Open Project Explorer:

This option will open the Project Explorer so that you can edit existing projects or record new projects.

You can close the Instant Producer by clicking on Cancel.

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Recording of Projects

3 Recording of Projects

With the recording functionality in Instant Producer a process can be recorded easily. For each recorded user

action, a macro with the application’s screenshot for a particular action will be created.

Recommendation

If you made any operational errors while recording, then it is advisable, to reject the project and record it

again. This might be faster and minimizes a subsequent editing effort.

To record a process with Instant Producer, proceed as follows:

1. From the toolbar in the Project Explorer view, click on New Project .

Alternatively, you can start a recording immediately upon launching the Instant Producer.

Refer to the section on: Starting the Instant Producer

2. A settings dialog box and the record bar will then appear.

In the dialog box you can define the following criteria:

o Name – here you can enter the name of your project

o Language – this option determines which language should appear in text bubbles

o Running Applications – here you can select the target application for the recording

o Profiles – shows the application profile for the target application

o Associate with selected application – defines, that the profile will always be used for the target application

o Record Audio - here you can activate the recording of audio

3. Start the recording with the Record button.

If you would like to stop your recording, click on Cancel and you will return to the Project Explorer window.

4. Navigate through the application to capture your process.

5. Interrupt a recording:

If you want to interrupt the recording, you can use the Pause button in the record bar. The recording can be

resumed anytime using the Record button.

6. You can finish the capturing by pressing the Stop button. The record bar will be closed thereby.

3.1 Recording audio

The Instant Producer allows you to record a simulation with audio. This means you can integrate narrated

information directly into the associated content.

Preparation

A microphone is required to record audio. The Instant Producer uses the standard system microphone. Make the

device you are using the default device.

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Recording of Projects

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Settings

The Settings dialog box contains general settings for selecting the recording device and audio format.

Refer to the section on: The Settings Dialog Box

Recording

Before you start recording, you need to activate the Record Audio setting in the settings dialog box.

Refer to the section on: Recording Projects

When recording you can execute your process and speak at the same time. If you want to pause the recording,

press the Pause button on the record bar.

In the project editor, the audio is displayed with an audio icon in the thumbnail of each step. The audio is

separated into pieces and connected to each step.

Editing

The Instant Producer supports general recording, which enables you to easily create audio simulations. Audio files

can be edited and optimized in Producer.

3.2 After the Recording

Once you have finished recording, a dialog box will appear with the following editing options:

Save project:

This option will save your project and open the Project Explorer with your project overview.

Refer to the section on: Administrations of Projects

Playback project:

The project will be played back in the trainer. Now you can check your recording and decide how you would

like to proceed with your project.

Refer to the section on Playback a Project

Edit project:

This option will open the project editor and display the topics from your project.

For more information, refer to the section on Editing of Projects

Delete project:

This option will completely delete the recorded project and remove it from the Project Explorer.

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Administration of Projects

4 Administration of Projects

The administration of the recorded projects will be executed in Instant Producer in the Project Explorer. In this,

the projects are displayed and can be selected for exporting into archives for post-editing in Producer.

Furthermore, the recording of new projects can be started in the Project Explorer.

4.1 Structure of the Project Explorer

The Project Explorer is divided into the following areas:

Toolbar

The toolbar contains the functions for the

o New Project

o Export Archive

o Import Settings

Refer to the section on Importing Archive Files

o Settings

Refer to the section on The Settings Dialog box

o Show Properties

Refer to the section on Properties in the Project Explorer

When you are already connected to the Manager, the following additional options are also available:

Refer to the section on Working with the Manager

o Check out projects...

o Save to server

Project list

The project list organizes all your recorded projects. Projects appear in chronological order. You can

reorganize them by clicking on the column titles.

o Projects

Projects are displayed in this column with the name that was allocated to them at the time of recording.

If you would like to change the name of a project, select the project and click one time on the project

name (do not double-click). Then you can change the name.

o Date

This column displays the date and the time when a project has last been edited.

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o Status

The status defines the current editing status of the project. This is specified when saving the project in the

Project Editor. From the Project Explorer view, you can edit this by clicking on the icon Change status.

Properties


4.2 Properties in the Project Explorer

When editing a project, the properties editor can be made visible or hidden by clicking on the option Display

properties.

In the heading area of the properties dialog box, you will find various options to choose from for editing and

managing a project:

Change status

Edit

Delete

Playback

Open documentation

When the properties are not displayed here, these settings appear as links next to each project.

The following options are available:

Keywords

In this text field, you can enter keywords for your project. If you would like to define more than one search

term, you can separate them with a semicolon. For example: Search_term1;search_term2

Search terms serve to help you quickly search for and manage your projects in the Producer and library.

Description

In this text field, you can enter a description for your project content. The text you enter here will appear in

documentation that you generate from your project. Moreover, the description can be used for additional

editing work in the Producer and Manager as well as for displaying projects in the library.

Attachments

Refer to the section on Project Attachments

When you are already connected to the Manager, the following additional options are also available:

Author

Type


4.3 Exporting Archives

The export of projects makes it possible to import them into the Producer and edit them further. The archive file is

saved in the *.dkp format.


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This is how you create an archive:

1. Select the projects you want to archive.

2. Click on Export Archive.

3. The dialog for specifying the destination path and filename will then open. Provide this information as

appropriate. Confirm the dialog by clicking on Save to create the archive.

Note

Note for the export of projects: They can be imported from the Instant Producer into the Producer, but

not reversed. This is due to other configurations which are created in Producer and do not exist in Instant

Producer.

4.4 Importing Archives

Archive files (*.dkp) can be imported into the Instant Producer. These files can contain resources or projects.

In cases where the Manager is not being used, we recommend that you use this import function. The other

alternative would be to manage your resources and projects from one central workstation.


Importing resources

The Instant Producer uses standardized resources, such as bubbles or settings. In order to be able to make

changes to resources, the project leader can make these available to authors as a resource archive, which can be

imported into the Instant Producer.

Importing projects

Importing allows you to exchange projects between different work stations. Note that you can only import

projects that were not used in the Producer. Projects used with the Producer may contain configuration settings

that are not compatible with the Instant Producer.

Executing an import

The following explains how to import an archive file:

1. Open the Instant Producer.

2. From the toolbar, click on Import archive.

3. Select the archive and confirm your choice by clicking on Open.

4. After importing resources, restart the Instant Producer so that the new settings will take effect. A dialog box

will prompt you to do so.




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4.5 Project Attachments

Attachments can be linked to projects from the project explorer view. Attachments can be documentation that

has already been generated or imported files, such as supplemental documentation or files that are to be further

worked on in the Producer.


The following buttons are available for attachments:

Add:

This button allows you to add an attachment to your project. A dialog box will open prompting you to select a

file. Choose a file and click on Open to attach it to your project.

Delete:

This button allows you to delete the selected attachment.

Open:

This button will open the selected attachment. Alternatively, you can double-click on an attachment to view

the file.

Open Folder:

This button allows you to open the folder with the included files.


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Editing of Projects

5 Editing of Projects

The editing of a project will be executed in Instant Producer within the Project Editor. It can be opened via the

Project Explorer when clicking on the Edit option for a project. Alternatively this can be opened after completing a

recording within a displayed dialog with using the Edit button.

In the Project Editor, texts of the bubbles can be edited and the object areas adjusted.

5.1 Structure of the Project Editor

The Project Editor is divided into the following areas:

Toolbar

The toolbar contains simple functions for editing the currently opened project:

o Project Explorer

o Save

o Undo and Redo

o Playback

o Generate Documentation

o Generate Video

o Publish

Thumbnail View

The thumbnail view displays the steps in sequential order with all of the projects’ associated macros. A step

contains a screenshot and its associated action. Moreover, it can contain an explanation if this has already

been defined in the field Note for learners.

Overview of the macros

o Simulation Start

o Simulation End

o Screen

o Mouse Action

o Text Input

o Select Single

o Radio Button

o Key Stroke

o Explanation


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Step view

On the right hand side, the screenshot of the currently selected step will be displayed. Furthermore the

highlight of the recorded control and the corresponding bubble is shown.

Notes for Authors and Learners

Two note fields are located at the bottom of the project editor. You can toggle between them by clicking on

the tab. The following information can be entered in these fields:

o Notes for Authors

In this field, you can enter comments and notes for an author who will be further editing the project in the

Producer. This info box is useful for making comments, providing additional useful information or to point

out possible problem zones.

o Notes for Learners

In this field, you can enter useful notes for the learners who will be using your project. In this particular

case, an explanation bubble is created that is displayed as its macro icon in the thumbnail view. The

actual bubble becomes visible to the learner when the project is played back in the trainer.

It is possible to make changes to this explanation bubble once the project has been imported into the

Producer.

Refer to the section on Playback a Project

5.2 Editing the Bubble Content

By selecting a recorded action macro it can be edited in the view window on the right hand side. Each macro has a

highlight for the recorded control, and a bubble with the appropriate instruction text.

The bubble size and position can be changed, when pulling the handles.

When double clicking on a bubble, the bubble toolbar appears which contains various functions for editing the

content and the display of the bubble. The text of the bubble can directly be edited within the bubble.

Furthermore, the bubble size and position can be changed, when pulling the handles.

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Editing of Projects

5.3 Playback a Project

You have the ability to preview a project in the form of demo mode. Start this by using the button Playback, in the

tool bar of Instant Producer. This starts the project in trainer. The trainer is the program for playing back the

modes of projects.

Playback demo mode from certain step

The demo mode can alternatively be played back from a certain step. Thereby made changes can be viewed

directly. To do so, select a step and open the context menu with the right mouse button. Then click on Preview

from here to start the demo mode from this step.

5.4 Publishing of a Project

The following explains how to export a project as a playable EXE or SLC file.

1. Click on Publish.

2. Insert the following values:

o Type - Executable, SLC

o Target File - file name and target folder

3. Click on OK. The publishing process will now be executed and a process dialog box will appear.

4. Confirm the process dialog box by clicking on OK.

5. A dialog box will then appear in which one of the following actions can be executed:

Open folder, Start publication or Close dialog box.


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5.4.1 Publication on SAP Mobile Documents

Content published utilizing the SLC format can be opened and consumed directly on an iPad and iPhone via the

SAP Mobile Documents App for Apple iOS.

To publish your content on SAP Mobile Documents you will need SAP Mobile Documents for Windows in latest

version 1.2 at minimum. Once you have installed the application publish your contents in format SLC directly to

your local SAP Mobile Documents folder (by default: Mobile Docs > My Documents in your local user directory).

After publishing synchronization to server will start automatically, providing you with the ability to load, play and

share the published content within your SAP Mobile Documents App.

5.5 Generating a Video

Video is an additional format for simulation playback. This allows you to use the simulation in a portable format

and to publish it on media platforms. Videos can be created for projects with or without audio in the AVI or MP4

format.

Generating a video

To generate a video, proceed as follows:

1. Open a project in the project editor.

2. Click on Generate Video

The Generate Video dialog box opens.

3. Change the settings in the dialog box as required.

See also the chapter Generate Video Dialog Box.

4. Click on Record Video to generate the video.

Video generation starts and a progress bar displays the status.

5. Click on Finish to close the dialog box.

The video is stored in the project as attachment demo.avi/mp4. You can open the project folder by using the Open

Folder button in the object editor.

5.5.1 Generate Video Dialog Box

The Generate Video dialog box is used to generate video for simulation projects. The dialog box contains settings

and commands for video generation and video preview and can be opened by using the Generate Video button.

The dialog box has the following areas:

Project Settings

This area displays a preview of the current frame for video generation. When the dialog box is opened, the image

displays the first frame.

Video Settings

The area contains the following settings for video generation:

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Editing of Projects

Presets:

Contains different formats to allow a video generation regarding specific use cases.

Video Codec:

Displays the active codec for video generation. The codec defines the format of the video.

o Settings...:

Opens a dialog box to configure the active codec. The drop-down list displays all installed codecs.

Only compatible codecs are displayed.

Crop Size:

Defines the size of the displayed image are of the simulation pages in pixels. Select a percentage value to

change the size.

o Custom Size:

The option allows you to enter an individual crop size. The text fields are activated.

o Show... / Hide:

Opens a window for resizing the video manually.

Changing the size of the window also changes the image. Once you have finished resized, close the

window to apply the changes.

Video Size:

Defines the size of the video in pixels and scales the images. Select a percentage value to change the size.

o Custom Size:

The option allows you to enter an individual size of the video. The text fields are activated.

Frame Rate (Frames per seconds):

Defines the number of images displayed in one second. The initial value is 24.

Note that a high frame rate leads to a longer generation time and a larger file size.

Audio Format:

Displays the active output format of the audio. The active audio format can be changed in the Change Audio

Format dialog box.

Video Output

The area contains information about the generation process.

Buttons

The bottom of the dialog box contains the following buttons and button statuses:

Icon Description

Reload:

Reloads the project after video generation was

canceled. This allows you to change the settings and

start generation again.

A reload can be necessary, if changed settings are not

applied correctly.

Generate:

Starts video generation.


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Icon Description

Pause:

Pauses video generation.

Continue:

Continue video generation from the paused status

with the current settings.

Close:

Closes the Generate Video dialog box after video

generation was canceled.

Cancel:

Cancels video generation. You can reload the project

afterwards.

Finish:

Closes the Generate Video dialog box after video

generation was finished successfully.

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Editing of Projects

5.5.2 Crop Size and Video Size

The image shows you the use of the Crop Size and the Video Size for the video generation:

The full image is kept in the generated video. During playback of the video the focus moves to the position of the

current highlight and bubble.

The video size can be smaller as the crop size - the image is scaled.


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5.6 Finish Editing

If you would like to stop editing, you can click on Save to save your changes. Then from the Project Explorer view,

switch to project overview by clicking on Project Explorer. Here in the Project Explorer, you can define the status of

your projects by clicking on Change status.

If you close the Project Editor without saving the project, it will show a note dialog, where you can save your

unsaved changes.

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The Settings Dialog Box

6 The Settings Dialog Box

The settings dialog box displays the version number of the Instant Producer and gives you an overview of the

current configuration. This dialog box can be opened from the Project Explorer by clicking on Settings. The

following settings can be found here:

General

Language:

You can define the user interface language by selecting the language of your choice from the drop-down list.

Show hidden notes:

This setting allows you to display notes that had been previously set to hidden. Note that this setting is only

enabled when note fields have been set to hidden.

Advanced Accessibility Features:

Enables the advanced accessibility features (magnifiers) of the Instant Producer. If the features are not

needed, deactivate the option to save memory.

Confirm your changes by clicking on Apply. Now you can restart the Instant Producer and work on projects with

the new settings.

Workarea

Here you will find a list of resources that are available. The following options are also available:

Copy:

This option will copy the list of resources to the clipboard so that you can insert the information into a text file.

This overview can be useful for internally managing resources.

Refresh workarea:

When loading the structure of a workarea, it is stored by default in the cache so as not to slow down your PC

performance. Once changes to the structure have been made, this option allows you to manually update and

save your workarea.

Get resources from server (Manager):

This downloads the current resources from the Manager.

Record Application

This area displays the active settings for the recordings.

Audio Recording

This area contains settings for the recording of audio. The following settings are available:

Recording Device:

Use the Recording Device dropdown menu to select an available device. Choose the Configure… button to

open a system dialog box with further settings for the device.

Output Format:

Defines the format used for the audio during playback of the content.

Editing Format:

Defines the format used for the audio during editing of the content.


The Settings Dialog Box

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About

This area displays the version of the Instant Producer you are using.

Click on Close to close the settings dialog box.

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Working with the Manager

7 Working with the Manager

The SAP Workforce Performance Builder Manager is a server-based productive environment to support groups of

authors, in which the learning units are collected and managed centrally. Amongst other benefits, this allows

uniform resources to be made available to all authors and projects to be set up centrally and to be assigned to the

respective authors for recording. In addition, the projects can be recorded in the Instant Producer and made

available centrally for further editing in the Producer.

Update resources

The option Get resources from server, which is found in the settings dialog box, allows you to manually update the

local resources of a workarea with the resources from the Manager, After selecting this option, the resources will

be automatically updated.

Refer to the section on The settings dialog box

7.1 Setting up a Connection

To set up a connection to the Manager, you can start a file named connection.managerConnection from its

workarea screen. This file contains all the necessary settings for establishing a connection.

To do this you need to be able to access the Manager. If this is not the case, contact your administrator.

The procedure to establish a connection to the Manager is as follows:

1. First, log on to the Manager with your user data.

2. Then, select the workarea where the projects of the Instant Producer are to be stored.

3. Click on button Connection Instant Producer to establish a connection.

4. Then click in the download dialog on Open. This will open a dialog that contains the URL and the user login.

5. Enter your password in this dialog and confirm it with Ok. Then, all the available resources from the Manager

will be downloaded to your local system.

6. Confirm the process dialog with Ok and restart the Instant Producer.

The Instant Producer is now connected to the Manager and you can start creating your projects.

7.2 Exchanging Projects

The Manager facilitates basic processes involved in working with projects. The projects can either be created

directly in the Instant Producer or you can download blank projects that were pre-defined in the Manager and

assigned to the respective author. Subsequently, the relevant processes are recorded and edited in the Instant

Producer. In the final step, the projects are saved on the server to make them available centrally.

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Functions in the toolbar

Once the connection to the Manager has been established the following functions will be available in the toolbar of

the Instant Producer:

Get projects...:

With this command you can download all the projects stored in the Manager that were assigned to you as

author to your local system. If there are no projects assigned to you on the server, a corresponding message

will be displayed in a dialog.

Save on the server:

This command saves the projects currently selected in the Project Explorer on the Manager server. Once

activated, a dialog with the following options is displayed:

o Save and end editing:

Saves the project on the server in its current state and relinquishes write authorization for the project.

o Save:

Saves the project on the server in its current state.

Note

The projects stored on the Manager server are subject to a so-called write authorization. The purpose of

this is to prevent problems caused by several people editing a project simultaneously; consequently, only

one author can be authorized to edit a project at any one time. As soon as an author starts working, they

are automatically assigned the write authorization. By selecting command Save and end editing you

relinquish this authorization.

7.3 Project Settings

When exchanging projects between the Instant Producer and the Manager, there are a variety of settings that can

be configured to facilitate working with both applications.

Once changes have been made to the settings, you can transfer these changes by clicking on the option Save to

the server.

The project status

In the Project Explorer, you can assign a status for the editing progress of the project on the basis of pre-defined

values. When working with the Manager, you need to bear in mind that for centrally saved projects it is the status

selection from the Manager that is used and that the values in the status list of the Instant Producer are replaced.

When you save a locally created project on the Manager server, this will initially not be assigned a status on

principle. Since the project is now available locally and centrally, the status values in the Instant Producer will be

replaced by those of the Manager. Select the desired status for the project and save the project once more on the

server to transmit the value.

To edit the status of a project, you can click on Change status, which is found in the Project Explorer.

Refer to the section on Structure of the Project Explorer

Settings in the properties dialog box

The settings specifically configured for the Manager from the properties dialog box will affect the workflow of your

projects.

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The data is downloaded from the Manager and displayed in the settings.

The following settings are available:

Author:

The editor for the project can be selected from the drop-down list.

Type:

The type of editing to be done on the project can be selected from the drop-down list.


Technical Support

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8 Technical Support

Please use the SAP Incident Wizard on the SAP Service Marketplace to submit your incidents on the following

components:

KM-WPB // Workforce Performance Builder

KM-WPB-PRO // Workforce Performance Builder – Producer

KM-WPB-IPR // Workforce Performance Builder – Instant Producer

KM-WPB-MGR // Workforce Performance Builder - Manager

KM-WPB-NAV // Workforce Performance Builder - Navigator

KM-WPB-CXH // Workforce Performance Builder - Context Sensitive Help

KM-WPB-APR // Workforce Performance Builder - Application Profiles

KM-WPB-SMI // Workforce Performance Builder - Solution Manager Integration

If you are not familiar with the SAP Service Marketplace, read the following information:

To access the SAP Support Portal you need an S-user ID and password. You can request access data from

your SAP Super Administrator or register online on the SAP Service Marketplace page under

‘Registration‘.

With this user, you have read-access to all the contents of the SAP Support Portal, you can use the SAP

Community Network and SAP Help Portal, and you can also book courses under SAP Education.

If you want to work with the support applications (Incident Wizard, license key request, system data

maintenance, manage remote connections, software download and so on), you need the corresponding

authorizations, which your SAP Super Administrator can give you.

You can find information for new users and about support applications on the Support Portal Homepage

under ‘Learn More‘. There you can also register for a personal overview demonstration of the SAP Support

Portal.

In case of problems with SAP Service Marketplace contact you local Customer Interaction Center.

An online webform is available on http://support.sap.com/contactus. This webform should be used for all

written communication with your local customer interaction center. More Details about Incident

Processing, Support Addresses and Hotline Numbers can be found here:

http://service.sap.com/sap/support/notes/560499

Are you interested in a tour through the SAP Support Portal? Register for an online demo.

http://support.sap.com/contactus

http://service.sap.com/sap/support/notes/560499

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IBM, DB2, DB2 Universal Database, System ads, System i5, System

p, System p5, System x, System z, System z10, System z9, z10, z9,

iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS,

S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise

Server, PowerVM, Power Architecture, POWER6+, POWER6,

POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes,

BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2

Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX,

Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are

trademarks or registered trademarks of IBM Corporation.

Linux is the registered trademark of Linus Torvalds in the U.S. and

other countries.

Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either

trademarks or registered trademarks of Adobe Systems

Incorporated in the United States and/or other countries.

Apple, App Store, FaceTime, iBooks, iPad, iPhone, iPhoto, iPod,

iTunes, Multi-Touch, Objective-C, Retina, Safari, Siri, and Xcode are

trademarks or registered trademarks of Apple Inc.

Oracle and Java are registered trademarks of Oracle and its

affiliates.

UNIX, X/Open, OSF/1, and Motif are registered trademarks of the

Open Group.

Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame,

VideoFrame, and MultiWin are trademarks or registered trademarks

of Citrix Systems, Inc.

HTML, XML, XHTML and W3C are trademarks or registered

trademarks of W3C®, World Wide Web Consortium, Massachusetts

Institute of Technology.

SAP, R/3, xApps, xApp, SAP NetWeaver, Duet, PartnerEdge,

ByDesign, SAP Business ByDesign, and other SAP products and

services mentioned herein as well as their respective logos are

trademarks or registered trademarks of SAP AG in Germany and in

several other countries all over the world. All other product and

service names mentioned are the trademarks of their respective

companies. Data contained in this document serves informational

purposes only. National product specifications may vary.

These materials are subject to change without notice. These

materials are provided by SAP AG and its affiliated companies ("SAP

Group") for informational purposes only, without representation or

warranty of any kind, and SAP Group shall not be liable for errors or

omissions with respect to the materials. The only warranties for SAP

Group products and services are those that are set forth in the

express warranty statements accompanying such products and

services, if any. Nothing herein should be construed as constituting

an additional warranty.