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Wolf Steel Ltd�, 24 Napoleon Rd�, Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone(705)721-1212•Fax(705)722-6031•www.napoleonheatingandcooling.com •hvac@napoleonproducts.com

MANUFACTURERRESERVESTHERIGHTTODISCONTINUE,ORCHANGEATANYTIME,SPECIFICATIONSORDESIGNSWITHOUTNOTICEANDWITHOUTINCURRINGOBLIGATIONS.

H1.45_Split System Heat Pumps_Cover Page

INSTALLATION AND OPERATING INSTRUCTIONS

Powered By:

ConformstoULStandard1995.CertifiedtoCAN/CSAStandardC22.2No.236.

9700539

• Capacitiesfrom1.5to4.0tons• UtilizesenvironmentallyfriendlyR-410Arefrigerant• HighEfficiencyCopelandScrollCompressors• HighEfficiencyFinnedTubeCoils• SweptFanBlades

Congratulations on the purchase of your Napoleon Heat Pump. Napoleon’s line of Split System Heat Pumps offer industry leading quality and are equipped with multiple advanced features:

FEATURES:

SPLIT SYSTEM HEAT PUMPS

INSTALLER: PLEASEFAMILIARIZEYOURSELFWITHTHISMANUALBEFOREPROCEEDINGWITHTHEINSTALLATION.LEAVETHISMANUALWITHTHEAPPLIANCEFORFUTUREREFERENCE.

CONSUMER:RETAINTHISMANUALFORFUTUREREFERENCE.

INSPECT THE SHIPPING CONTAINER IMMEDIATELY UPON RECEIVING YOUR UNIT. ANY DAMAGE SHOULD BE NOTED ON FREIGHT BILL BEFORE SIGNING AND CLAIMS SHOULD BE FILLED WITH CARRIER AS SOON AS POSSIBLE. MAKE SURE THAT

RATING PLATE MATCHES THE MODEL NUMBER YOU PURCHASED.

ELECTRICAL SHOCK, FIRE OR EXPLOSION HAZARD

FAILURE TO FOLLOW SAFETY WARNINGS AND INSTRUCTIONS EXACTLY COULD

RESULT IN SERIOUS INJURY, DEATH OR PROPERTY DAMAGE.

WARNING !!

THIS INFORMATION IS INTENDED FOR USE BY QUALIFIED HVAC TECHNICIANS

POSSESSING ADEQUATE BACKGROUNDS OF ELECTRICAL AND MECHANICAL

EXPERIENCE. ANY ATTEMPT TO REPAIR A HEAT PUMP PRODUCT MAY RESULT IN PERSONAL INJURY AND/OR PROPERTY

DAMAGE. THE MANUFACTURER OR SELLER CANNOT BE RESPONSIBLE FOR THE

INTERPRETATION OF THIS INFORMATION, NOR CAN IT ASSUME ANY LIABILITY IN

CONNECTION WITH ITS USE.

UNIT CONTAINS R-410A REFRIGERANT AND POE COMPRESSOR OIL! USE ONLY

R-410A REFRIGERANT AND APPROVED POE COMPRESSOR OIL. REFRIGERANT LINES MUST BE BRAZED AND RATED FOR R-410

PRESSURES!

PROPER SERVICE EQUIPMENT IS REQUIRED. USE ONLY R-410A APPROVED SERVICE EQUIPMENT. FAILURE TO USE PROPER

SERVICE TOOLS MAY RESULT IN EQUIPMENT DAMAGE OR PERSONAL INJURY.

CAUTION! !

INSTALLATION SHALL BE MADE IN ACCORDANCE WITH THE REQUIREMENTS

OF THE LOCAL UTILITY AND OTHER AUTHORITIES HAVING JURISDICTION,

THE NATIONAL ELECTRICAL CODE IN THE UNITED STATES AND THE CANADIAN ELECTRICAL CODE CSA C22.1 PART 1

(LATEST EDITION) IN CANADA. ANY ALTERATION OF INTERNAL WIRING WILL VOID CERTIFICATION AND WARRANTIES.

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TABLE OF CONTENTS1. MODEL NOMENCLATURE ....... .................................................................................................................................22. OVERVIEW ................................ .................................................................................................................................33. SAFETY ..................................... .................................................................................................................................3

3.1 SAFETYSYMBOLS ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 33.2 SAFETYRULES ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 43.3 CODES ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 5

4. LIMITATIONS ............................. .................................................................................................................................55. LOCATION AND CLEARANCE . .................................................................................................................................6

5.1 CLEARANCE ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 65.2 LOCATIONRESTRICTIONS ������������������������������������������������������������������������������������������������������������������������������������������������������������� 6

6. INSTALLATION .......................... .................................................................................................................................76.1 SUPPORT ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 76.2 UNITPLACEMENT ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 76.3 REFRIGERANTLINESETINSTALLATION ���������������������������������������������������������������������������������������������������������������������������� 8

7. EVACUATION ............................ ...............................................................................................................................137.1 EVACUATETHEREFRIGERANTLINESANDINDOORCOIL ������������������������������������������������������������������������������������������ 13

8. SERVICE VALVES ..................... ...............................................................................................................................148.1 OPENTHESERVICEVALVES ������������������������������������������������������������������������������������������������������������������������������������������� 14

9. ELECTRICAL ............................ ...............................................................................................................................159.1 LOWVOLTAGECONNECTIONS ������������������������������������������������������������������������������������������������������������������������������������������� 159.2 HIGHVOLTAGECONNECTIONS ������������������������������������������������������������������������������������������������������������������������������������������� 15

10. START UP .................................. ...............................................................................................................................1811. SYSTEM CHARGE ADJUSTMENT ....................................................................................................................19

11.1 SYSTEMTOTALCHARGE ����������������������������������������������������������������������������������������������������������������������������������������������������������� 1911.2 ADJUSTINGSYSTEMCHARGEFORSYSTEMSUSINGTHERMOSTATICEXPANSIONVALVES ����������������������������������������� 2011.3 RECORDSYSTEMINFORMATION ������������������������������������������������������������������������������������������������������������������������������������������� 20

12. CHECKOUT PROCEDURES ..... ...............................................................................................................................2112.1 INSTRUCTINGTHEOWNER ����������������������������������������������������������������������������������������������������������������������������������������������������������� 2112.2 CHECKOUTPROCEDURE ����������������������������������������������������������������������������������������������������������������������������������������������������������� 2112.3 SYSTEMOPERATIONCHECKOUTPROCEDURE ���������������������������������������������������������������������������������������������������������� 21

13. HEAT PUMP TROUBLESHOOTING ....................................................................................................................2213.1 DIAGNOSTICCHARTFORCOOLINGMODE �������������������������������������������������������������������������������������������������������������������������� 2213.2 DIAGNOSTICCHARTFORHEATINGMODE �������������������������������������������������������������������������������������������������������������������������� 23

14. MAINTENANCE ........................ ...............................................................................................................................2414.1 INDOOR ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 2414.2 OUTDOOR ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 24

15. OWNER’S SERVICE INFORMATION ....................................................................................................................2516. WARRANTY ............................... ...............................................................................................................................27

1. MODEL NOMENCLATUREH

Model

14Efficiency

030Nominal Cooling

Capacity

TConfiguration

T=Top Discharge

NBrand

N=Napoleon

14 = 14.5 SEER16 = 16 SEER H=Heat Pump

A, B, C

018 = 1.5 Tons024 = 2.0 Tons030 = 2.5 Tons036 = 3.0 Tons042 = 3.5 Tons048 = 4.0 Tons

ARevision

SHIPPING INSPECTION:Theunitisshippedinonepackage,completelyassembledandwired.Inspecttheshippingcontainerimmediatelyuponreceivingyourunit.Ifitappearsthatdamagehasoccurred,itshouldbenotedonthefreightbillbeforesigning.Damageclaimsshouldbefiledwiththecarrierasquicklyaspossible.Checktheratingplate(atthefrontoftheaccesspanel)toconfirmcapacities.TheunitMUSTbeoperatedonlywiththetypeofrefrigerant,oilandelectricalsupplynotedontheratingplate.

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TheseinstructionscoverinstallationofNapoleonSplitSystemHeatPumps.Napoleon’slineofSplitHeatPumpsofferindustryleadingqualityandreliability.Alloutdoorunitshavebeenfactoryrun-testedandreadyforeasyinstallation.Napoleon’slineofSplitHeatPumpsaredesignedtoperformformanyyears.Theseinstructionsareintendedasanaidtothelicensedservicetechniciantoproperlyinstalltheunit.Improperinstallationmaydamageequipment,voidthewarranty,andcancreateahazard,resultinginpropertydamage,injuryordeath.OurHeatPumpsystemsandcomponentsaredesignedtobeinstalledbyqualifiedHVACtechniciansONLY.TheinstallationofHeatPumpsystemsincludeselectricalandrefrigerantconnectionsandisregulatedbyamultiplesetsoflaws,codesandguidelines,atthefederal,stateandlocallevels.Itistheinstaller’sresponsibilitytoinstalltheproductinaccordancewithallapplicablecodesandregulations.Itisthehomeowner’sresponsibilitytoproperlymaintaintheequipment.NOWARRANTYisofferedfortheproductsthatwereinstalledbyunlicensed/unauthorizedpersons.Failuretocomplywiththispolicycouldleadtoviolationsofapplicablelawsthatarepunishable.Documentationandspecificationsarecontinuouslyupdatedandsubjecttochange.Pleasedownloadthelatestversionofspecificationsandmanualsathttp://www.napoleonheatingandcooling.com.

2. OVERVIEW

3. SAFETY3.1 SAFETY SYMBOLS

Understand and pay particular attention to the words DANGER, WARNING, and CAUTION and the following defi ned symbols are used throughout this manual to notify the reader of potential hazards of varying risk levels.

HIGHLIGHTS SUGGESTIONS WHICH WILL RESULT IN ENHANCED INSTALLATION, RELIABILITY, OR OPERATION.

NOTE

INDICATES A POTENTIALLY HAZARDOUS SITUATION WHICH, IF NOT AVOIDED, COULD RESULT IN DEATH OR SERIOUS INJURY.

WARNING !!

SUGGESTS IMPORTANT PROCEDURE STEPS TO INSURE PROPER INSTALLATION, RELIABILITY, OR OPERATION.

IMPORTANT! !

INDICATES AN IMMINENTLY HAZARDOUS SITUATION WHICH, IF NOT AVOIDED, WILL RESULT IN DEATH OR SERIOUS INJURY.

DANGER! !

INDICATES A POTENTIAL HAZARDOUS SITUATION WHICH, IF NOT AVOIDED, MAY RESULT IN MINOR OR MODERATE INJURY. IT MAY ALSO BE USED TO ALERT

AGAINST UNSAFE PRACTICES.

CAUTION! !

H3.3.2. Safety Symbols

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THIS INFORMATION IS INTENDED FOR USE BY QUALIFIED HVAC TECHNICIANS POSSESSING ADEQUATE BACKGROUNDS OF ELECTRICAL AND MECHANICAL EXPERIENCE. ANY ATTEMPT TO REPAIR HEAT PUMP PRODUCT MAY RESULT IN PERSONAL INJURY AND/OR PROPERTY DAMAGE. THE MANUFACTURER OR SELLER CANNOT BE RESPONSIBLE FOR THE INTERPRETATION OF THIS INFORMATION, NOR

CAN IT ASSUME ANY LIABILITY IN CONNECTION WITH ITS USE.

UNIT CONTAINS R-410A REFRIGERANT AND POE COMPRESSOR OIL. USE ONLY R-410A REFRIGERANT AND APPROVED POE COMPRESSOR OIL.

REFRIGERANT LINES MUST BE BRAZED AND RATED FOR R410 PRESSURES! PROPER SERVICE EQUIPMENT IS REQUIRED. USE ONLY R-410A APPROVED SERVICE EQUIPMENT. FAILURE TO USE PROPER SERVICE TOOLS MAY RESULT IN EQUIPMENT

DAMAGE OR PERSONAL INJURY.

DURING INSTALLATION, TESTING, SERVICING, AND TROUBLESHOOTING OF THIS PRODUCT, IT MAY BE NECESSARY TO WORK WITH ELECTRICAL COMPONENTS. THERE

IS A RISK OF ELECTRIC SHOCK. IT CAN CAUSE INJURY OR DEATH: DISCONNECT ALL REMOTE ELECTRIC POWER SUPPLIES BEFORE SERVICING!

HOT SURFACE! DO NOT TOUCH TOP OF COMPRESSOR.COMPRESSOR AND DISCHARGE PIPES MAY BE EXTREMELY HOT.

IT MAY CAUSE MINOR TO SEVERE BURNING.

ALL R-410A SYSTEMS USE POE OIL. POE OIL EASILY ABSORBS MOISTURE FROM THE AIR. A SYSTEM WHICH HAS BEEN EXPOSED TO THE ATMOSPHERE FOR MORE THAN 4 HOURS REQUIRES THAT THE COMPRESSOR OIL BE REPLACED. NEVER BREAK A VACUUM WITH AIR AND ALWAYS CHANGE THE FILTER DRIER WHEN OPENING THE

SYSTEM FOR COMPONENT REPLACEMENT.

WARNING! !

WARNING! !

CAUTION ! !

CAUTION ! !

H3.3.7_HP

H3.4.3_AC

THESE INSTRUCTIONS ARE INTENDED AS AN AID TO QUALIFIED SERVICE PERSONNEL FOR PROPER INSTALLATION, ADJUSTMENT AND OPERATION OF THIS UNIT. READ THESE INSTRUCTIONS THOROUGHLY BEFORE ATTEMPTING INSTALLATION OR OPERATION. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY RESULT IN IMPROPER INSTALLATION, ADJUSTMENT, SERVICE OR MAINTENANCE, POSSIBLY RESULTING IN FIRE, ELECTRICAL

SHOCK, EXPLOSION, PROPERTY DAMAGE, PERSONAL INJURY OR DEATH.

WARNING! !

3.2 SAFETY RULES

H6.0

IMPORTANT: READ THE FOLLOWING INSTRUCTIONS COMPLETELY BEFORE INSTALLING!

USE ONLY AUTHORIZED HVAC PARTS. USE OF OTHER PARTS MAY VOID WARRANTY OR ADVERSELY IMPACT PERFORMANCES.

NOTE

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4. LIMITATIONS

3.3 CODES

H6.3_AC

This unit must be installed in accordance with all local codes, by-laws and regulations by those authorities having jurisdiction.

Electrical connections must be made in accordance with:a. Canada: current edition of CAN/CSA C22.1 and C22.2, Canadian Electrical Code (Part 1 and 2).b. United States: current edition of ANSI/NFPA 70, National Electrical Code.

Codes and additional information may be obtained from:

Canadian Standards Association5060 Spectrum WayMississauga, Ontario, L4W 5N6Phone: (416) 747-4000website: www.csa.ca

National Fire Protection Association1 Batterymarch ParkQuincy, MA, 02169-7471Phone: (617) 770-3000website: www.nfpa.org

American Gas Association400 North Capitol Street, NW, Suite 450Washington DC, 20001Phone: (202) 824-7000website: www.aga.org

1� Onlytrainedservicetechniciansfamiliarwithstandardserviceinstructionsandtrainingmaterialsshouldattemptinstallation,service,andrepairoftheseunits.Failuretofollowtheseinstructionsmayresultinimproperinstallation,adjustment,alteration,service,maintenance,orusethatcancauseexplosion,fire,electricalshock,orotherconditionswhichmaycausedeath,personalinjury,orpropertydamage.Forinformationorassistance,consultaqualifiedinstaller,serviceagency,yourdistributororbranch.

2� UnitcontainsR-410ArefrigerantandPOEcompressoroil!UseonlyR-410ArefrigerantandapprovedPOEcompressoroil.RefrigerantlinesmustbebrazedandratedforR410Apressures!

3� Followallsafetycodes.4� Wearsafetyglasses,protectiveclothing,andworkgloves.5� Havefireextinguisheravailable.6. Readinstructionsthoroughlyandfollowallwarningsorcautionsincludedinliteratureandattachedtothe

unit.Consultfederal,provincial,state,andlocalcodesforspecialrequirements.

TheunitshouldbeinstalledinaccordancewithallNational,Provincial/StateandLocalSafetyCodesandthelimitationslistedbelow:1� Limitationsfortheindoorunit,coil,andappropriateaccessoriesmustalsobeobserved.2� Theoutdoorunitmustnotbeinstalledwithanyductworkintheairstream.Theoutdoorfanisthepropeller

typeandisnotdesignedtooperateagainstanyadditionalexternalstaticpressure.3� Themaximumandminimumconditionsforoperationmustbeobservedtoassureasystemthatwillgive

maximumperformancewithminimumservice.

TABLE 1: MIN/MAX OPERATING LIMIT CONDITIONS Air temperature at

OUTDOOR COIL, ° F (°C) Air temperature at

INDOOR COIL, ° F (°C)

MIN. MAX. MIN. MAX. DB

Cool DB

Heat DB

Cool DB

Heat WB

Cool DB

Heat WB

Cool DB

Heat 50 (10) 17 (-8) 115 ( 46) 75 (24) 57 (14) 50 (10) 72 (22) 80 (27)

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Theminimumclearancesrequiredforinstallationandaccessibilityareshownbelow.Theseclearancesshouldbefollowedunlessotherwiseapprovedbythemanufacturer.

• Ensurethetopdischargeareaisunrestrictedforatleast60”abovetheunit(Figure1.).

• ClearancemustbeprovidedinfrontoftheaccesspanelforservicingandadequateairflowaroundthecabinetasshownonFig.1,2&3.

• Thedistanceinbetweentwoormoreunitswillbe24”minimum.

• Donotlocateunitclosetobedroomsorareaswhereoperationalsoundsmaybeobjectionable(Fig.4).

• Outdoorunitlocationmustbefarenoughawayfromanystructuretopreventexcessrunoffwaterfrompouringdirectlyontotheunit(Fig.5).CheckwithNationalandLocalCodes.

• Wheninstallingunitsonaroof,thestructuremustbecapableofsupportingthetotalweightoftheunit,includingapaddedframeunit,rails,etc.

5. LOCATION AND CLEARANCE5.1 CLEARANCE

5.2 LOCATION RESTRICTIONS

5.2.1 Cold Climate ConsiderationsInareaswheresnowaccumulationandprolongedbelow-freezingtemperaturesoccur,thefollowingprecautionsarerecommended:• Unitsshouldbeelevated3”-12”abovethepad.Thiselevationwill

allowdrainageofsnowandicemeltedduringdefrostcyclepriortoitsrefreezing.

• Ensurethatdrainholesinunitbasepanarenotobstructed,preventingdrainingofdefrostwater.

• Ifpossible,avoidlocationsthatarelikelytoaccumulatesnowdrifts.Ifnotpossible,asnowdriftbarriershouldbeinstalledaroundtheunittopreventabuild-upofsnowonthesidesoftheunit.

Heatpumpswilldefrostperiodicallyresultinginwaterdrainage.Theunitshouldnotbelocatedwherewaterdrainagemayfreezeandcreateahazardouscondition(suchassidewalksandsteps).

NOTE

12”

12”

12”

12”

12”

12”

ServiceAccess

Panel ServiceAccess

Panel

MinMIN. 24” clearancefor service

from one side

wallwall

shru

bs

shru

bs

wal

l

24”

12”

12”

12”

12”

12”

12”

ServiceAccess

Panel ServiceAccess

Panel

MinMIN. 24” clearancefor service

from one side

wallwall

shru

bs

shru

bs

wal

l

24”

2

3

5

4

5

4

12”

60”

12”

Unrestricted

ShrubsWall

24”

Unrestricted

ACCESS PANELACCESS PANEL

1

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6. INSTALLATION6.1 SUPPORT

6.2 UNIT PLACEMENT

Supportpad:

1� Thepadmustbe:a� separatefromanystructure.b. atleast2”largerthantheunitonallsidesand

highenough(6”recommended)toallowfordrainage(Fig6).

2� Removescrewsholdingfourbracketstothepalletandliftofftheclips(Fig8).

BEFORE INSTALLATION, REMOVE THE SHIPPING BRACKETS.

IMPORTANT ! !

Grade

2”

2”

2”

2”

6”

6

8

c� Thepadmustbelevel(Fig7).ThepadlocationmustcomplywithNational,State,andLocalcodes. If on a slope:Maintainslopetoleranceoftwo(2)degrees(ortwoinchesperfivefeet[50mmper1.5m])awayfrombuildingstructure.

d� Forareasthathavebelowfreezingtemperatures HeatPumpmustbeinstalledonanelevatedstandorriserstoallowunobstructeddrainageandairflow.Forprecautionsandrecommendationssee5.2.1“ColdClimateConsiderations”.

LEVEL

7

2”

2”

2”

2”

93� Center,positionandplacetheunitontopadorrisers(Fig9).HeatPumpRisersareusedtoelevatethesystemfromthepotentialthreatofrainorsnowandtoprovideextraventilationunderneaththeunit.

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100’ max

10• Maximumline

length=100feet.

6.3 REFRIGERANT LINE SET INSTALLATION

6.3.1 Refrigerant Piping Limitations

60

’ ma

x

116

0’ m

ax

12

• Maximumverticalheight=60feet.

• Maximumverticalheight=60feet.• Compressorcrankcaseheaterisrequiredfor

linelengthsover60feet.• Useonlythelinediametersindicatedin

TABLE 2�

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6.3.2 Refrigerant Line and Service Valve Connection Sizes

MODEL Line Sizes Service Valve Connection Sizes

Vapor Line Liquid Line Vapor Line Connection

Liquid Line Connection

1.5 T ons 3/4 3/8 3/4 3/8 2.0 Tons 3/4 3/8 3/4 3/8 2.5 Tons 3/4 3/8 3/4 3/8 3.0 Tons 3/4 3/8 3/4 3/8 3.5 Tons 7/8 3/8 7/8 3/8 4.0 Ton s 7/8 3/8 7/8 3/8

PIPING CONNECTIONS

Theoutdoorunitmustbeconnectedtotheindoorunitusingfieldsuppliedrefrigerantgrade(ACR)coppertubingthatisinternallycleananddry.Unitsshouldbeinstalledonlywiththetubingsizesforapprovedsystemcombinationsasspecifiedintabulardatasheet.Thechargegivenisapplicablefortotaltubinglengthsupto15feet(4.6m).

• USING A LARGER THAN SPECIFIED LINE SIZE COULD RESULT IN OIL RETURN PROBLEMS. • USING TOO SMALL A LINE WILL RESULT IN LOSS OF CAPACITY AND OTHER PROBLEMS CAUSED BY

INSUFFICIENT REFRIGERANT FLOW. • SLOPE HORIZONTAL VAPOR LINES AT LEAST 1” EVERY 20 FEET TOWARD THE OUTDOOR UNIT TO

FACILITATE PROPER OIL RETURN.

NOTE

TABLE 3.

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6.3.3 Line Brazing

1� Removeplasticcapsfromtheservicevalveconnections.Removethepressureportcapsandvalvecoresfrompressureserviceports(Fig.13).

Pressure Service Port

Valve CorePressure Port Cap

Service Valve Cap

13

Insert Lines

14

Purge Dry Nitrogen

IN

OUT

Dry Nitrogen

15

2� Cutendsoftherefrigerantlinessquare(freefromnicksordents)anddeburtheends.Thepipemustremainround.Installlinesintoservicevalveconnections(Fig.14).

3� Purgetherefrigerantlineandindoorcoilwithdrynitrogen(Fig.15).Continuetopurgeuntilwholebrazingprocessiscomplete.

WARNING! !REFRIGERANT LINES MUST BE BRAZED

AND RATED FOR R410A PRESSURES!

WARNING! !DO NOT REMOVE SERVICE VALVE CAPS

UNTIL SECTION 7.

WARNING! !NEVER ATTEMPT TO REPAIR ANY BRAZED

CONNECTIONS WHILE THE SYSTEM IS UNDER PRESSURE. PERSONAL INJURY

COULD RESULT.

CAUTION! ! DRY NITROGEN SHOULD ALWAYS

BE SUPPLIED THROUGH THE TUBING WHILE IT IS BEING BRAZED, BECAUSE

THE TEMPERATURE REQUIRED IS HIGH ENOUGH TO CAUSE OXIDATION OF

THE COPPER UNLESS AN INERT ATMO-SPHERE IS PROVIDED. THE FLOW OF DRY

NITROGEN SHOULD CONTINUE UNTIL THE JOINT HAS COOLED. ALWAYS USE A PRESSURE REGULATOR AND SAFE-TY VALVE TO INSURE THAT ONLY LOW PRESSURE DRY NITROGEN IS INTRO-

DUCED INTO THE TUBING. ONLY A SMALL FLOW IS NECESSARY TO DISPLACE AIR

AND PREVENT OXIDATION.

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Dry Nitrogen IN

NitrogenOUT

Wet Rag

Braze 2 2

17

Braze 11

Dry Nitrogen IN

NitrogenOUT

Wet Rag

16

18

4. Brazing steps:a� Wrapawetragaroundthevalvebodyto

avoidheatdamageandcontinuethedrynitrogenpurge.

b. Brazetherefrigerantlinestotheservicevalves(Fig.16andFig.17)�

5� Continuetopurgeuntilwholebrazingprocessiscomplete(Fig.17).

WHEN BRAZING LINE SET TO SERVICE VALVES POINT FLAME AWAY FROM

SERVICE VALVE.

IMPORTANT! !

ONCE THE BRAZING IS COMPLETE, REMOVE THE WET RAG BEFORE

STOPPING THE DRY NITROGEN PURGE.

IMPORTANT! !

6. Reinstallthevalvecorestoserviceports(Fig.18).

CAUTION! !AVOID BREATHING VAPORS OR FUMES FROM

BRAZING OPERATIONS. PERFORMOPERATIONSONLYINWELL−

VENTILATED AREAS.WEAR GLOVES AND PROTECTIVE GOGGLES

OR FACE SHIELD TO PROTECT AGAINST BURNS.

WASH HANDS WITH SOAP AND WATER AFTER HANDLING BRAZING ALLOYS AND FLUX.

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• TheVaporLinemustalwaysbeinsulated(Fig.21).

• DONOTallowtheliquidlineandvaporlinetocomeindirect(metaltometal)contacttoeachother.

Test for leak• Pressurizetherefrigerantlinesandindoor

coilto350-400PSIGusingdrynitrogen(Fig.19).Thenitrogenpressuremustbemaintainedforafewminutes(15-30min).

• Ifpressuredecayisobserved,itisanindicationofleak(s).

• Checkforleaksbyusingasoapsolutionateachbrazedjoint(Fig.20).

19

20

21

6.3.4 Refrigerant Line Leak Test

6.3.5 Refrigerant Line Insulation

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7. EVACUATION7.1 EVACUATE THE REFRIGERANT LINES AND INDOOR COIL

• Connectthevacuumpumptoevacuatetherefrigerantlinesetandindoorcoil.

• Evacuateuntilthemicrongaugereadsnohigherthan350micronsorless(Fig.22),thencloseOFF the valvetothevacuumpump.

• Observethemicrongauge.Evacuationiscompleteifthemicrongaugedoesnotriseabove500micronsinoneminuteandnomorethe1000micronsin10minutes(Fig.23).

• Whenvacuumpressurerisesmorethen1000micronsbutholdssteadybellow2000micronsitindicatesthepresenceofmoistureand/ornon-condensibleorpresenceofsmallleak.Ifvacuumpressurestaysconstantlyat2000micronsoritrises,itindicatesthepresenceofleak.

• Iftheleakisfound,performthenecessaryrepairandrepeattheevacuationprocess.

• Onceevacuationiscomplete,closethevalvesonthemanifoldgaugeset,turnoffanddisconnectthevacuumpump.

WARNING! !DO NOT OPEN THE SERVICE VALVES UNTIL THE REFRIGERANT LINES AND INDOOR

COIL LEAK CHECK AND EVACUATION ARE COMPLETE. REFRIGERANT CAN LEAK AND MAY CAUSING MILD TO SEVERE BURNS.

SCALEOFF

350

ON

MICRONS

DIGITAL MICRON GAUGE

22

10 min

Max 1000 microns23

SCALEOFF

350

ON

MICRONS

DIGITAL MICRON GAUGE

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8. SERVICE VALVES8.1 OPEN THE SERVICE VALVES

EXTREME CAUTION MUST BE EXERCISED WHEN OPENING THE LIQUID LINE SERVICE VALVE. TURN COUNTERCLOCKWISE UNTIL THE VALVE STEM JUST TOUCHES THE

ROLLED EDGE. NO TORQUE IS REQUIRED. FAILURE TO FOLLOW THIS WARNING WILL RESULT IN ABRUPT RELEASE OF SYSTEM CHARGE AND MAY RESULT IN PERSONAL

INJURY AND/OR PROPERTY DAMAGE.

WARNING !!

LEAK CHECK AND EVACUATION MUST BE COMPLETED BEFORE OPENING THE

SERVICE VALVES.

IMPORTANT ! !

1� Removethecapfromvaporservicevalve(Fig.24)

2� FullyinsertAllenkeyintothestemandrotatecounterclockwiseuntilvalvestemjusttouchestherollededge.

3� Replacethevalvestemcap.Tightenthecapfingertightwithanadditional1/6turn.

4� RepeatSTEPS1-3forLiquidServiceValve.

Allen Key

Rolled Edge

Service Port

Service Valve

Cap

24

CAUTION! !THE VAPOR LINE SERVICE VALVE MUST

BE OPENED FIRST BEFORE OPENING THE LIQUID LINE SERVICE VALVE.

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• Thehighvoltagepowersupplymustagreewiththeequipmentnameplatelocatedontheservicepanelcover(Fig.25).

• Powerwiringmustcomplywithnational,state,andlocalcodes.Thewiringdiagramislocatedonthebacksideoftheelectricalcover.

25

9. ELECTRICAL

9.1 LOW VOLTAGE CONNECTIONS

DURING INSTALLATION, TESTING, SERVICING, AND TROUBLESHOOTING OF THIS PRODUCT, IT MAY BE NECESSARY TO WORK WITH ELECTRICAL COMPONENTS. THERE

IS A RISK OF ELECTRIC SHOCK THAT CAN CAUSE INJURY OR DEATH: DISCONNECT ALL REMOTE ELECTRIC POWER SUPPLIES BEFORE SERVICING.

WARNING !!

ONLY COPPER CONDUCTORS MUST BE USED FOR ALL FIELD WIRING AND BE IN ACCORDANCE WITH LOCAL, NATIONAL, FIRE, SAFETY AND ELECTRICAL CODES. THIS UNIT MUST BE GROUNDED WITH A SEPARATE GROUND WIRE IN ACCORDANCE WITH

THE CODES MENTIONED ABOVE.

WARNING !!

Makesurethatelectricalsupplymeetsthevaluesspecifiedontheunitnameplateandwiringlabel.Powerwiring,disconnectswitches,control(lowvoltage)wiringandovercurrentprotectionmustbesuppliedbytheinstaller.WiresizemustbesizedperNationalandLocalElectricalcodesrequirements.

Makesurethatelectricalsupplymeetsthevaluesspecifiedontheunitnameplateandwiringlabel.Powerwiring,disconnectswitches,control(lowvoltage)wiringandovercurrentprotectionmustbesuppliedbytheinstaller.WiresizemustbesizedperNationalandLocalElectricalcodesrequirements.

H3.88

WARNING ! ! SHUT OFF ELECTRICAL POWER AT THE FUSE BOX OR SERVICE PANEL BEFORE

MAKING ANY ELECTRICAL CONNECTIONS. FAILURE TO DO SO CAN CAUSE ELECTRICAL SHOCK RESULTING IN PERSONAL INJURY OR DEATH.

• THE HEAT PUMP CABINET MUST HAVE AN UNINTERRUPTED GROUND.• A GROUND LUG IS PROVIDED IN THE ELECTRICAL JUNCTION BOX.• DO NOT USE REFRIGERANT PIPING AS A GROUND.

FAILING TO GROUND THE HEAT PUMP_ PROPERLY CAN RESULT IN ELECTRIC SHOCK RESULTING IN PERSONAL INJURY OR DEATH.

9.2 HIGH VOLTAGE CONNECTIONS

9.2.1 High Voltage Power Supply

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9.2.2 High Voltage Disconnect Switch

9.2.3 High Voltage Ground

• Installaseparatedisconnectswitchattheoutdoorunit(Fig.26).

Groundtheoutdoorunitpernational,state,provincialandlocalcoderequirements(Fig.27).

Components:1� Contactor2� Dual Run Capacitor3� GroundLug4� Control Circuit Board

26

1

2

4

3

27

9.2.4 Thermostat• Roomthermostat(purchasedseparately)shouldbeinstalledapproximatelyinthecenteroftheconditioned

areaonanINSIDEwalland5feet(1.5m)abovethefloor.• DoNOTinstallthermostatonanoutsidewallorwhereitcanbeexposedtosunlightordrafts.

Good thermostat locations are:• inalivingroomordiningroom,• inapositionwherethethermostatwillbeinnaturalaircirculation(notdeadairspace)butwherethe

thermostatwillnotbeexposedtostrongdraftsfromwindows,doorways,orfromaheatingorcoolingair

Bad Room Thermostat Locations:• onanexteriorbuildingwall(exposedtooutdoortemperatureeffects)wheredraftsfromanexteriordoorwill

affectitsreading• aboveorinthelineofairflowfromaheatingorcoolingairsupplyregister• indirectsunlight• inakitchen,bath,orentryhallwayoronawallsharedwithahotspacesuchasakitchenorboilerroom• inanalcove,behindanopendoor,behindfurnitureornexttoconcealedpipesorairducts• Donotplaceheat-emittingdevicessuchaslampsorsmallappliancesclosetothethermostat.Theirheat

mayaffectitsoperation.

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9.2.5 Wiring Diagram

28

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10. START UP

Perform the following steps:1� SetSystemThermostattoOFF(Fig.29).

HOLD

HEATOFFCOOL

FAN SYSTEM PROG/MAN

AUTOON

time:

thu:

18:30

day:

72F

32

31

30

HOLD

HEATOFFCOOL

FAN SYSTEM PROG/MAN

AUTOON

time:

thu:

18:30

day:

OFF

29

2� TurndisconnectswitchON(Fig.30)toapplypowertotheindoorandoutdoorunits.

Wait:3� Waitone(1)hourbeforestartingtheunit,ifoutdoor

ambienttemperatureisbelow70ºF.Referto(Fig.31).

4� SetsystemthermostattoON(coolorheatmode) Referto(Fig.32).

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11. SYSTEM CHARGE ADJUSTMENT

REFRIGERANT CHARGING MUST ONLY BE ATTEMPTED BY QUALIFIED CONTRACTORS. IMPROPER SYSTEM CHARGE CAN REDUCE SYSTEM CAPACITY AND MAY CAUSE EQUIPMENT DAMAGE.

WARNING !!

DO NOT LEAVE THE SYSTEM OPEN TO THE ATMOSPHERE. DO NOT ATTEMPT TO PUMP “TOTAL SYSTEM CHARGE” INTO OUTDOOR UNIT FOR MAINTENANCE, SERVICE, ETC. THIS MAY CAUSE

DAMAGE TO THE COMPRESSOR AND/OR OTHER COMPONENTS. THE OUTDOOR UNIT ONLY HAS ENOUGH VOLUME FOR THE “FACTORY CHARGE”, NOT FOR THE “TOTAL SYSTEM CHARGE”.

IT IS UNLAWFUL TO KNOWINGLY VENT, RELEASE OR DISCHARGE REFRIGERANT INTO THE OPEN AIR DURING REPAIR, SERVICE, MAINTENANCE, OR THE FINAL DISPOSAL OF THIS UNIT.

WARNING !!

AllHeatPumpunitscomepre-chargedwithenoughrefrigerantforanappropriatelymatchedindoorunit.Forfieldinstalledlineset,acorrectionof0.6ozofR-410Aperfootoflinesetisrequiredfor3/4’’suctionlinediameterand0.7ozofR-410Aperfootoflinesetrequiredfor7/8’’suctionlinediameter.Liquidlineshallbe3/8’’diameter.Usingindoorunitthathavenotbeenapprovedasamatchbythemanufacturerisnotrecommended.Toadjustthesystemchargetoachievetheproperoperatingparameter,pleasefollowthesection11.2.

ToobtainanefficientsystemmatchingAHRIperformance,unitswitheitherthermostaticexpansionvalvesorpistonflowratersmustbeinstalledintheverticaldirectionwiththeliquidrefrigerantflowingdownwardsorupwards,feedingtheindoorcoil.ThecapillarytubesandexpansionvalvelocationcanbeadjustedtoensurethattheflowthroughbothoftheslabsoftheA-Coilhaveequalflowofrefrigerant.Ifthetemperaturedifferencedoesnotvarymorethan10°FbetweenthetwoslabsofA-coil,itindicatestheequalflowofrefrigerantthrougheachoftheslabs.

NOTE

11.1 SYSTEM TOTAL CHARGE

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Checkthenameplateforunitspecificdesignedsubcoolingi� Ifsubcoolingandsuperheatarelow,adjusttheTXVto7°Fto9°Fsuperheat.ii� Ifsubcoolingislowandsuperheatishighornormal,addchargetoraisethesubcoolingto7°Fto9°F.iii� Ifsubcoolingandsuperheatarehigh,adjusttheTXVto7°Fto9°Fsuperheat.iv� Ifsubcoolingishighandsuperheatislowornormal,removechargetolowerthesubcoolingto7°Fto9°F.

Recordsystempressuresandtemperaturesafterchargingiscomplete.Thetotalsystemchargeshallbemarkedontheoutdoorunitnameplate.

ModelNumber=

SerialNumber=

NamePlateVoltage = MeasuredVoltage=

RatedAmps : CompressorAmps: OutdoorFanAmps:

MeasuredOutdoorAmbient = ºF

OutdoorLeavingAirTemperature= ºF

IndoorAirCFM=

IndoorTemp = ºFDB ºF WB

AirLeavingIndoorCoilTemperature= ºFDB ºF WB

MeasuredLiquidLineTemp = ºF

MeasuredSuctionLineTemp= ºF

LiquidGagePressure= PSIG

SuctionGagePressure= PSIG

TotalSystemCharge= OZ

Theoutdoortemperaturemustbe60°Forhigher.SettheroomthermostattoCOOL,fanswitchtoAUTO,andsetthetemperaturecontrolwellbelowroomtemperature.Aftersystemhasstabilizedperstartupinstructions,checksubcoolingandsuperheatasdetailedinthefollowingsection:

11.2 ADJUSTING SYSTEM CHARGE FOR SYSTEMS USING THERMOSTATIC EXPANSION VALVES

11.3 RECORD SYSTEM INFORMATION

11.2.1 Final Charge Adjustment

Procedure:1� Connectcharginghosefromliquidportontherefrigerantbottletochargingserviceporton

manifoldgauge.2� Openrefrigerantbottleandpurgehose.3� Connectlowsideofmanifoldgaugesettothepressureportonvaporlineservicevalve.4� Connectthehighsideofthemanifoldgaugesettopressureportonliquidlineservicevalve.5� Temporarilyinstallatemperaturemeasuringdeviceontheliquidlineneartheliquidservice

valveandoneatthevaporlinenearthevaporservicevalve.Ensurethatthetemperaturemeasuringdevicemakesadequatecontactandinsulatedforaccuratereadings.

6. Operatethesystemforatleast10minutes.7� Checksubcoolingandsuperheat.Systemsusingthermostaticexpansionvalvesshouldhave

asubcoolingof7°Fto9°F.8� RecordTotalChargeonthenameplateandmanual.

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FinalphasesofthisinstallationaretheunitOperationalandCheckoutProcedures.Toobtainproperperformance,allunitsmustbeoperatedandchargeadjustmentsmade.

PERFORM A FINAL UNIT INSPECTION TO BE SURE THAT FACTORY TUBING HAS NOT SHIFTED DURING SHIPMENT. ADJUST TUBING IF NECESSARY SO TUBES DO NOT RUB AGAINST EACH OTHER WHEN THE UNIT RUNS. ALSO BE SURE WIRING CONNECTIONS

ARE TIGHT AND WIRE ROUTING IS SECURE.

IMPORTANT! !

Procedure 1� Check that unit is not damaged................................................................................................................[ ]2� Leak check refrigerant lines.......................................................................................................................[ ]3� Properly insulate suction line ...................................................................................................................[ ]4� Ensure that lines are rated forR410A.......................................................................................................[ ]5� Properly secure and isolate all refrigerant lines......................................................................................[ ]6. Seal passages through masonry...............................................................................................................[ ]7� Verify that all electrical connections are tight. ........................................................................................[ ]8� Verify outdoor coil is not blocked by foreign objects ........................................................................[ ]9. Observeoutdoor fan during on cycle for clearanceand smooth operation.............................................[ ]10� Indoor coil drain line drains freely.............................................................................................................[ ]11� Supply registers and return grilles are open and unobstructed...............................................................[ ]12� Return air filter is installed. .......................................................................................................................[ ]13� Correct airflow setting is used on Indoor blowermotor ..........................................................................[ ]14� Operate complete system in eachmode to ensure safe operation. .......................................................[ ]15� System information recorded.....................................................................................................................[ ]16. Instruct theowneronproperoperationandfill outWarrantydocumentation .........................................[ ]

INSTALLER SHOULD PLACE UNIT DATA SHEET AND INSTALLATION INSTRUCTION IN CUSTOMER PACKET AND GIVE TO HOME OWNER AFTER INSTALLATION IS COMPLETE.

NOTE

12. CHECKOUT PROCEDURES

12.1 INSTRUCTING THE OWNER

12.2 CHECKOUT PROCEDURE

12.3 SYSTEM OPERATION CHECKOUT PROCEDURE

• Assistownerwithprocessingwarrantycardsand/oronlineregistration.• ReviewOwnersGuideandprovideacopytotheownerandguidanceonproperoperationand

maintenance.Instructtheownerortheoperatorhowtostart,stopandadjusttemperaturesetting.• Instructtheowneronproperoperationandmaintenanceofallothersystemcomponents.

Procedure 1� WiththermostatsettotheOFFposition,closedisconnectswitchorswitchestocompletecircuitsto

outdoorunitandfurnace.Setthermostattocallforcooling.2� Afterthesystemstarts,checkthevoltageandamperageattheoutdoorunitcontactor.3� Ifvoltageisnotwithin10%ofratedvoltage,contactthelocalpowercompanyforcorrections-

unsatisfactoryperformancemayresult.4� Ifamperagegreatlyexceedsnameplateamperage,shutdownthesystemandcontactdealer.5� Withthesysteminoperation,checktheoutdoorunitforunusualnoiseandvibration.6. Allowthesystemtooperateuntilitisbalancedorstabilized(approximately20minutes),beforemaking

furtherchecks.7� Ensurethatallrefrigerantinthehosesisreturnedtothesystembeforeremovingmanifoldgagehoses.8� Removemanifoldgagehoses,andinstallcapsonservicevalves.

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13. HEAT PUMP TROUBLESHOOTING

DIAGNOSTIC CHART FOR COOLING MODE

WARNING! THIS TROUBLESHOOTING GUIDE IS INTENDED FOR USE BY QUALIFIED SERVICE PERSONNEL ONLY!

FAULT CONDITION POSSIBLE CAUSE CORRECTION

No cooling, outdoor unit not running, indoor fan running

Outdoor disconnect switch opened

- Close disconnect switch.

Fuse or breaker opened - Replace fuse, reset breaker

Faulty wiring - Repair or replace faulty wiring and

inspect connections

No cooling; indoor fan and outdoor unit will not run

Low-voltage control problem:

1. Thermostat 1. Repair loose connections or replace thermostat

2. Interconnecting, wiring, or connections

2. Repair or replace wiring or connections.

3. Transformer 3. Replace if defective.

No cooling; indoor and outdoor fan running, but compressor not running

Tripped compressor internal overload:

A. Low line voltage - Correct low voltage - Call power company - Repair loose connections

B. High head pressure:

- Dirty outdoor coil (condenser) - Clean outdoor coil - Outdoor coil fan not running all

the time - Check outdoor coil fan motor and

capacitor. - Outdoor coil air re-circulating - Correct recirculation problem. - Overcharge of refrigerant - Correct charge.

C. Low charge, motor not properly cooled

Correct charge; if due to leak, repair leak.

Indoor coil freezing

Restricted air�ow

- Change �lters. - Open all supply register dampers. - Clear return air blockage. - Clean fan blades. - Speed fan up to higher speed.

Low charge - Adjust unit charge—repair leak if

refrigerant has been lost. Metering device - Change or clean metering device. Restricted �lter drier - Change �lter drier.

TABLE 4.

13.1 DIAGNOSTIC CHART FOR COOLING MODE

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DIAGNOSTIC CHART FOR HEATING MODE

WARNING! THIS TROUBLESHOOTING GUIDE IS INTENDED FOR USE BY QUALIFIED SERVICE PERSONNEL ONLY!

FAULT CONDITION POSSIBLE CAUSE CORRECTION No heat - outdoor unit will not run -indoor fan runs

Outdoor Disconnect Open Close disconnect. Fuse or breaker Open Replace fuse, reset breaker, and diagnose

Faulty wiring Repair or replace wiring or connections.

No heat - indoor fan and outdoor unit will not run

Low-voltage control problem:

A. Thermostat Repair loose connections or replace thermostat

B. Interconnecting—wiring or connections Repair or replace wiring or connections.

C. Transformer Replace if defective. No heating; indoor and outdoor fans running, but compressor not running

Compressor overload tripped:

A. Low line voltage Correct low voltage, call power company, or correct loose connections.

B. High head pressure: 1) Dirty indoor (condenser) coil Clean indoor coil. 2) Indoor fan not running all the

time Check indoor fan motor and capacitor.

3) Overcharge of refrigerant Correct charge.

4) Restricted indoor airflow Change filters. Open all supply registers. Clear return air blockage.

Outdoor coil (evaporator) freezes and ice will not melt

Defrost control sequence not operating

Check defrost sequence and correct if necessary.

Low charge, not enough refrigerant to perform adequate defrost

Correct charge and run unit through enough defrost cycles to clear ice off; then allow unit to run normally.

Unit will not change from cooling to heating or heating to cooling

Four-way valve not changing over : A. Defective defrost relay or

circuit board Replace relay or circuit board.

B. Four-way valve stuck Change four-way valve. C. Thermostat not changing to

heat Repair or replace

TABLE 5. 13.2 DIAGNOSTIC CHART FOR HEATING MODE

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1� Checkairfiltersandreplaceifnecessary.2� Theindoorcoilshouldbeinspectedannuallyforblockages.3� Vacuumorspraythecoilfinswithcleanwatertoremovedustanddirt.4� Refertothefurnaceorairhandlerinstructionsforfilterandblowermotormaintenance.5� Theindoorcoilanddrainpanshouldbeinspectedandcleanedregularlytopreventodorsand

bacterialgrowthandtoassureproperdrainage.

If unit is not operating properly, check the following items:

• Theindoorsectionfordirtyfilterandoutdoorsectionforblockage.• Ifthecompressorhasshutdownonthermal-overload,itmaybenecessarytowaitforthecompressor

tocooldownbeforetheunitwillrestart.• IfthetemperaturesettingonthethermostatislowenoughtobringtheheatpumpONandsystemstill

doesnotstart,callaservicetechnician.

14. MAINTENANCE 14.1 INDOOR

14.2 OUTDOOR

BE SURE THE UNIT DISCONNECT IS IN THE OFF POSITION AND THAT ALL ELECTRICAL POWER TO THE UNIT IS TURNED OFF BEFORE CLEANING THE SYSTEM.

CAUTION ! !

• Checktheheatpumpannuallyforblockagesandremoveforeignobjectsblockingtheheatpump.

IT IS UNLAWFUL TO KNOWINGLY VENT, RELEASE OR DISCHARGE REFRIGERANT INTO THE OPEN AIR DURING REPAIR, SERVICE, MAINTENANCE, OR THE FINAL DISPOSAL OF

THIS UNIT.

CAUTION ! !

DO NOT USE COIL CLEANERS TO CLEAN OUTDOOR COIL. CLEANERS CONTAINING HYDROGEN FLUORIDE, HYDROXIDES, CHLORIDES, AND SULFATES CAN GREATLY

REDUCE THE LIFETIME OF THE COPPER-TUBE-ALUMINUM-FIN COIL.

CAUTION ! !

• Cleantheheatpumpcoilbysprayingitwithcleanwaterfromagardenhose.• Avoidwettinganyelectricalcontrols.• Theoutdoorfanmotorispermanentlylubricatedanddoesnotrequireperiodicoiling.

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H28.1

HOMEOWNER’S REFERENCE TABLEModel No�

Serial No�(serial number located on bottom of inside door)

DateInstalled

Contractor

Contact

Address

PostalCode/ZipCode

TelephoneNo.

AfterHoursNo.

If different from Installation Contractor:

ServiceTech.

TelephoneNo.

AfterHoursNo.

NOTE:

15. OWNER’S SERVICE INFORMATIONTABLE 6.

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43.1

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16. WARRANTY

FOR HOMEOWNERS FUTURE REFERENCE

H2.11

Wolf Steel Ltd. productsaremanufacturedunderthestrictStandardoftheworldrecognizedISO9001:2008QualityAssuranceCertificate.Wolf Steel Ltd. productsaredesignedwithsuperiorcomponentsandmaterialsassembledbytrainedcraftsmenwhotakegreatprideintheirwork.Thecompleteapplianceis

thoroughlyinspectedbyaqualifiedtechnicianbeforepackagingtoensurethatyou,thecustomer,receivesthequalityproductthatyouexpectfrom Wolf Steel Ltd.

TheNapoleonSplitHeatPumpsarewarrantedbyWolfSteelLtd.tobefreefromdefectsinmaterialsandworkmanshipundernormaluseandmaintenance.

PRESIDENT’S LIMITED WARRANTY (Registered)Totheoriginalregisteredownerandhisorherspouse(“owner”), the Napoleon Split Heat Pumpiswarrantedfor10 YEARS in the homewhichtheunitwasoriginallyinstalled,exceptasprovidedbelow.Thesewarrantiesapplyonlyif:

• Theunitisinstalledinanowner-occupied,primarysinglefamily residence,and

• ThewarrantyisregisteredwithWolf Steel Ltd.onlinewithin60daysaftertheoriginalinstallationorpossessionofanewhome.

ORLIMITED WARRANTY (Not Registered)

Ifnotregistered,all parts,includingthecompressorarewarrantedfor a period of 5 YEARS.Shouldapartfailduetodefectwithinthefirstyear,WolfSteelLtd.reservestherighttoreplacethedefectivepartor theentireoutdoorunitassemblyatcompany’sdiscretion.Diagnostics, transportation or labor charges related to warrantyrepairisnotcovered.* Construction of models varies. Warranty applies only to components included with your specific appliance.

WARRANTY REGISTRATIONTo register, go to www.napoleonheatingandcooling.com or byphone: 1-866-820-8686. Some states and provinces do not allowlimitations on how long an implied limited warranty lasts or donot allow the exclusion or limitation of incidental or consequentialdamages,sothelimitationsorexclusionsmaynotapplytoyou.Thislimitedwarranty gives you specific legal rights, and youmayalsohaveotherrightswhichvarybyjurisdiction.

CONDITIONS AND LIMITATIONSWarranty claims must be authorized by Wolf Steel Ltd� recognizedrepresentativeoragent;parts/componentsbeingclaimedmayneed tobeanalyzedataWolf Steel Ltd� facility.Recordsofinstallationdateandperiodicmaintenancearerequiredtoprocessclaim.AllwarrantyservicemustbedonebyWolf Steel Ltd� authorizedservicetechniciansusingapprovedcomponents.Returnedproductsaretobeshippedprepaidtothemanufacturerforinvestigation.Ifaproductisfoundtobedefective,themanufacturerwillrepairorreplacesuchdefect.Beforeshippingyourapplianceordefectivecomponents,yourdealermustobtainanauthorizationnumber.Anymerchandiseshippedwithoutauthorizationwillberefusedandreturnedtosender.Shippingcostsarenotcoveredunderthiswarranty.Additionalservicefeesmayapplyifyouareseekingwarrantyservicefromadealer.

Limitations:

Wolf Steel Ltd� isnotresponsiblefor:1� Damages/Repairs/Costsincurredduetofaultyinstallationor

application�2� Damages/Repairs/Costscausedbyaninstallationthatisnot

performedincompliancewithallfederal,provincial/statelawsorregulations,andtheInstallationandOperationManual.

3� Damageasaresultofvandalism,freightdamage,floods,fires,winds,lightening,andaccidents,oranyactofnature.Atmospherescontaminatedbycompoundsofchlorine,halogenatedhydrocarbons,orotherdamagingchemicalscausingdeteriorationofcomponents,orotherconditionsbeyondthecontrolofWolfSteel.

4� Useofcomponentsoraccessoriesnotcompatiblewiththisappliance�

5� ProductsinstalledoutsideofCanadaandtheUnitedStatesanditsterritories.

6. Routinemaintenance,butnotlimitedto,cleaningofthecoils,filtercleaningand/orreplacementandlubrication.

7� Damages/Repairs/CostsincurredbecauseoftheuseofPartsnotsuppliedorpreviouslyauthorizedbyWolfSteel.

8� Damagesorrepairsrequiredasaresultofimproperuse,maintenance,operation,servicing,cleaningorreplacingfilters.

9. Failuretooperateduetointerruptionand/orinadequateelectricalservice.

10� Damages,defectsorfailurescausedbyaccidentsornegligentorunreasonableuseoroperationoftheunitandits’components,includingwithoutlimitation,operationbeyondratedcapacityandoperationofelectricalcomponentsatvoltageotherthanthatspecifiedontheratingplate.

11� WolfSteelwillnotinanyeventextendwarrantycoveragetoanyincidental,consequentialorindirectdamages.

12� Changesintheappearanceoftheunitthatdoesnotaffectitsperformance.

13� Damages,defectsorfailurescausedbyoperationoftheunitinabnormalenvironmentalconditions(i.e.saltair).

14� Damages,defectsorfailurescausedbyoperatingairconditioningmodulesduringperiodswhenoutdoorambienttemperaturesfallbelow13°C/55°F.

ALLSPECIFICATIONSANDDESIGNSARESUBJECTTOCHANGEWITHOUTPRIORNOTICEDUETOON-GOINGPRODUCTIMPROVEMENTS.Napoleon®ISAREGISTEREDTRADEMARKOFWOLFSTEELLTD.PATENTSU.S.5.303.693.801-CAN.2.073.411,

2.082.915©WOLFSTEELLTD.

Forfurtherinformationaboutthiswarranty,contactWolf Steel Ltd� Customer Solutions Departmentby•phone(866)820-8686•byemail: hvac@napoleonproducts.com•ormailto , 24 Napoleon Road, Barrie, Ontario L4M 0G8 Canada

w w w . n a p o l e o n h e a t i n g a n d c o o l i n g . c o m

DealerNameDealer’sCity/Province-State/Postal-ZipCode

Telephone/FaxE-mailAddress

ModelandSerialNumber (Serial number located on inside bottom door)

InstallationDate

02�23�2017

NAPOLEON SPLIT HEAT PUMP LIMITED WARRANTY

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Oth

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apol

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Pro

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Fireplace Inserts • Charcoal Grills • Gas Fireplaces • Waterfalls • Wood Stoves Heating & Cooling • Electric Fireplaces • Outdoor Fireplaces • Gas Grills

Fireplaces / Heating & Cooling call: 705-721-1212 • Grills call: 705-726-4278napoleonproducts.com

24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8103 Miller Drive, Crittenden, Kentucky, USA 410307200 Trans Canada Highway, Montreal, Quebec, Canada H4T 1A3