innsend
TRANSCRIPT
The fastest way to done.
About innSend
innSend performs one function—interdepartmental hotel task
messaging… brilliantly, easily and inexpensively.
Designed by Hoteliers, for Hoteliers, using simple to use and familiar
technology.
Why hotel task messaging?
Your Guests Demand consistent service Requests have to be accomplished fast Do not accept mistakes Expect immediate follow-up
Your Team Obligated to multitask Demand tools to do their jobs Request easy to use and fast tools Avoid unnecessary time away from their
department
“OPENED” “ACKNOWLEDGED”
“CLOSED” Anything more complicated is just not
simple or fast enough!
Why innSend
Provides a needed communication tool to the hotel team Solves communication issues between departments (easy
to use, instant messaging, you can multitask, follow up…) Reduces unnecessary cost generated by poor
communication between departments (reduces glitches, accountability …)
Improves guest’s services (consistency, fast response, get what they asked for, time track…)
Improves productivity by analyzing tasks (labor, data to be able to change..)
In contrast to costly and cumbersome enterprise systems that juggle dozens of operational and administrative functions, thus requiring complex installation and extensive training (and re-training) of hotel staff, innSend installs in minutes and can be learned by any employee in seconds
Affordable!On an average day a hotel can report between 5 and 10 glitches that are caused by using poor or wrong communication procedures.
Room service request - the receptionist takes a room service order but communicates by phone, radio or even forgets causing a delay or a delivery of a wrong item = Discount F&B service: Average cost for two: $150Amenity request – the receptionist takes a housekeeping amenity request but communicates by phone, radio or even forgets causing a delay or a delivery of the wrong amenity = Complimentary room amenity: Average cost $20Room move – the receptionist fails to communicate properly with housekeeping and room service causing a delay with the room move and leaving a wrong amenity for another arrival = Room night discount: Average cost per night $100Maintenance glitch – housekeeping does not communicate properly a maintenance request and the delay causes a service complaint = Room Upgrade: need to clean new room and can't sell previous room. Average cost: $400
innSend costs your hotel less than $15 per day.
innSend connects to all
departments
Bell Desk
Housekeeping
Room Service
Engineering
Front Desk
Easy to use & monitor tasks “OPENED” “ACKNOWLEDGED” “CLOSED”
Clicking on a department opens customizable task
icons.
Takes only seconds to send a task
Instant communications to hotel computers, e-mails, mobile phones (SMS), Smartphones (mobile app), iPods & iPads
Visual & audible alerts on received tasks
PC communications = a simple ‘right
click’ on the received task to confirm
acknowledgment and to close the task
Mobile App communications to Smartphones (iPhone, Blackberry, & Android devices)
Hotel Wi-Fi communications with iPod Touches & iPads
Mobile SMS text communications = simply touch
“2” to confirm acknowledgment and touch “3” to
close the task
Easy web based administration
Simple, effective reporting to gauge productivity and ensure accountability
AppleNotificatio
n
AppleNotificatio
n
CentralServer -
Java(Linux)
CentralServer -
Java(Linux)
Admin Server(Linux)
Admin Server(Linux)
Mobile Server(Linux)
Mobile Server(Linux)
SMS ServerSMS
Server
Database
(MySQL)
Database
(MySQL)
Mobile App
(GWT)
Mobile App
(GWT)
Phone Phone
Desktop Client(Java/Swing)
Desktop Client(Java/Swing)
Browser (GWT)
Browser (GWT)
CdyneCdyneCDYNE
& Clickatel
l (SMS Gateways)
CDYNE &
Clickatell (SMS
Gateways)
Text message
JSONJSON
JSONJSON
Email Receive
r
Email Receive
r
Email Sender(SES)
Email Sender(SES)
Email ClientEmail Client
GWT – Google Web ToolkitJSON – JavaScript Object NotationSES – Simple Email System (Amazon)
JSON
Urban AirshipUrban Airship
Blackberry
Notification
Blackberry
NotificationGoogle
Notification
GoogleNotificatio
n
Amazon Cloud Production
Google App Engine
Amazon Cloud Q&A
Architecture
* innSend employs HTTPS secure and encrypted protocol
Product FeaturesinnSend Features & Capabilities:
SaaS (software as a service) solution *hosted LAN (local area network) solution available *local Web based Administration and Software client App for iPod Touch & iPads for hotel Wi-Fi communications Mobile App for iPhone, Blackberry, & Android Smart Phones SMS text messaging with any mobile phone E-mail communications PC to PC communications Task window to monitor all open, acknowledged, & closed
tasks. Reporting for accountability and gauging productivity
Free remote installation and training
Unlimited license software installs
Unlimited technical support
Free upgrades
Free trials
No upfront costs
No long term contracts
Great customer service
innSend includes
1. Efficient
2. Easy to Use
3. Affordable
For a live demo orfree trial, contact…
Greg Schlosser, Founder & CEO
Tel: 805-426-5671
735 State Street, Suite 105 & 106
Santa Barbara, CA. USA
www.innSend.com