information management strategy 2011

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Informatio

n Management S

trategy -

A Guide (not o

nly) for F

inancial

Institutio

ns

IT Governance Africa 2011

Dienstag, 22. November 11

© Wildhaber Consulting, Zürich 2011

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CONTENT

• Motivation

• Challenges

• Terms & Glossary

• Information Management & Strategic Management

• Model

• Further developments

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BACKGROUND

• In 2009, a group of experts from several financial institutions decided to write a guide about the topic of „Strategic Information Management“

• The group‘s chairman was Dr. Bruno Wildhaber, who delivered the necessary structure and expert support

• In 2011; the guide was published in Switzerland, supported by the following financial institutions:

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DATA CHAOS: IMPLICATIONS

Quelle: AIIM Whitepaper 2011: Capitalizing on Content: A Compelling ROI for Change

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MOTIVATION

• Data deluge is a fact: The amount of data stored explode, however, the deletion of data is hardly possible because oversight is lacking.

• Data stovepipes contaminate your information quality: This increases with cloud computing

• Where is my data kept? Basically, this is used to be one of the most important controls around data privacy and data governance - and today?

• The search for information becomes expensive and unreliable, because of the stovepipes and the unknown storage locations.

• Compliance requirements cannot be met: The organisation loses control and is forced into unknown risk positions.

• Employees, customers and stakeholders don‘t trust our information base „Google is better“

• Cost will explode because of the expensive search and data retrieval operations, e.g. „e-Discovery“.

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GOALS

•Combine Strategic Management with the worlds of Information

•Build management awareness around the production factor information.

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INFORMATION

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MANAGEMENT

INFORMATION MANAGEMENT

&

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WHAT IS MANAGEMENT?

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Performance

Conformance

Cost Value

agressive

defensive

Bottom line orientedCost driven

Compliance driven Assurance driven



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STRATEGIC MANAGEMENT DELIVERED

Value add

PositioningInitiation

Change

Performance Measurement

How are strategicInitiatives initiated?

How do companies positionthemselves against itsstakeholders?

How do companiesorganise their value add?

How are strategicinitiativesimplemented?

Reflexion

FormationHow are we going to addvalue?

How are we going tochange the company?

How are we positioning thecompany against our stakeholders?

How are we initiating ourSM?

Source: Müller-Stewens/Lechner (edited)

SM



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THE WORLD OF INFORMATION (IM)

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Information Management

Knowledge Management

Electronic Content Management

Document Management

Archiving

Knowledge

Information

Data

Rec

ords

Man

agem

ent



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THE INFORMATION HIGHWAY

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Data Management Layer

Security / Quality Management Layer

Capture Store Access

internal external

structure unstructured

manual automatic

Capture

Generate

Classify

Store

Archive

Workflow

Data Highway

Search Deliver

Delete



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HOW TO BUILD THE IM - STRATEGY

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Pre Phase: 1st cut analysis

1. Vision & Orientation

2. Analysis

3. Strategy

4. Blueprint & Roadmap

5. Implementation & Change Management

‣Vision‣Model‣Strategic Positioning‣Stakeholder Awareness‣Budget

‣Stakeholder‣Market‣Processes‣Data storage‣Success Factors‣Challenges

‣Describe strategic options‣Draft positioning‣Identify initiatives‣Define goals

‣Products‣Technology‣Investments‣Organisation‣Partners

‣Product Management‣Marketing‣Project Plan‣Build‣Change Management



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IM -STRATEGY OVERVIEW

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Performance

Conformance

Cost Value

agressive

defensive

Bottom line orientedCost driven

Compliance driven Assurance driven

3 !

2

1

4

1 ⃣ = Electronic Customer File2 ⃣ = E-Mail Archive3 ⃣ = Harmonization of CRM Systems4 ⃣ = DMS Implementation for core processes

Services



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VALUE OF THE IM-STRATEGY

• Management understands the value of information and its impact on the enterprise strategy

• Reduced TCO for information

• Easy reuse of information

• Risk reduction

• Trust my own organisation to deliver the right, correct and integer information in time

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FURTHER DEVELOPMENT

• The strategy guide is currently used by the pilot users and developers

• Actually writing an IM-Framework for a large Re-Insurance company

• Feedback to be expected Q1 2012

• English version planned Q1 2012

• Further steps, especially implementation TBD

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THANK YOU!

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POSTFACH 115

8603 SCHWERZENBACH

+4144 826 21 [email protected]

WWW.WILDHABER.COM

TWITTER: BRWILDHABER

OFFICE: GLATT TOWER, 10. OG8301 GLATTZENTRUM


mailto:[email protected]

mailto:[email protected]

http://www.wildhaber.com

http://www.wildhaber.com

information management strategy 2011

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