infiinity service man

DM Infinity™Series R750/R760Service Manual

SV: SM_AFS_METE_092004_RevARelease Date: February 2007

©2005 Pitney Bowes Inc.

All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or trans-mitted by any means, electronically or mechanically, without the express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers on Pitney Bowes equipment may constitute an infringement of patent rights and/or other intellectual property rights of Pitney Bowes or others, and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

Tech Pubs:Lynn Klar Allison Zito

Subject Matter Experts:Wolfe McClurg (TSS) Tom Toppi (TSS) Lun Chan (Mailing Systems)Craig Alonzo (Engineering) Tony Yap (Engineering) Joan Vill (Engineering)

Manager:Eric Kothe

created bydocumentation

Version HistoryThe table below summarizes the history of this document. It identifies the SV# and version, release date, and details of revisions and changes.

Version History

SV# Release Date CommentsSM_AFS_METE_092004 Preliminary November 2004 PRELIMINARY Release

SM_AFS_METE_092004_Rev00 April 2005 Initial document releaseProduct release - technical updatesProduct name change from TurboJet to DM Infinity™ Series

SM_AFS_METE_092004_RevA February 2007 Addition of the following information:

Chapter 1: Safety and Theory of Operation - Safety information updated and added.

Chapter 2: UIC Installation Instructions - Addition of "Daylight Savings Time" setup instructions.

Chapter 4: DM Infinity Print Engine - Addition of information on the Printhead Capping Station Filter.

Version History DM Infinity™ R750/R760 Series Service Manual

SM_AFS_METE_092004_RevA iii

DM Infinity™ R750/R760 Series Service Manual Version History

iv SM_AFS_METE_092004_RevA

DM Infinity™ R750/R850 Series Service Manual Table of Contents

SM_AFS_METER_092004_RevA v

Table of Contents

Version History

IntroductionWhat's In This Book ixTypographical and Keyboard Conventions ixAcronyms and Abbreviations xOther Resources x

Related Documentation xRelated Web Sites xiSupport Phone Numbers xi

Chapter 1: Safety and Theory of OperationSafety Information 1-3

Power 1-3Operation 1-3Maintenance 1-3Static Prevention: Working with Electronics 1-5Material Safety Information 1-7

Theory of Operation 1-13Printer Ink System Theory 1-13

Ink Cartridge and Ink Cartridge Holder 1-14Print Head (Consumable) 1-14Inkjet Technology 1-16Light Tower Indicator Status 1-17

Chapter 2: UIC Installation InstructionsUIC Installation Instructions 2-3

Important Phone Numbers 2-3Setting Up Postage-By-Phone 2-4

UIC 2-4Setting Up the UIC to Accept Funds by Phone 2-4Possible UIC Errors 2-5

Infrastructure Error 2-5Running the Transport in Pass Through Mode 2-5

Setting Up the Meter Before Installing on Base 2-5Accessing the Service Menu 2-15Accessing Print Head Maintenance Functions 2-17Changing the Transport Motor Speed (Diagnostics) 2-18

Table of Contents DM Infinity™ R750/R850 Series Service Manual

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Initial Inking of R750/R760 System 2-19Dry System Startup Procedure 2-19

Install Ink Cartridge 2-19Install Print Heads 2-19

Setting Up Presets or Jobs on the UIC 2-23Changing Parameters and Transport Speeds 2-24Setting Time of Day 2-30Setting the High Value Lock 2-38

Chapter 3: 6500 Meter Withdrawal/Installation Process Withdrawal Process of the 6500 Meter 3-3Mega IntelliLink Control System® Installation 3-4

IntelliLink Control System® Functions 3-4Mega IntelliLink Control System® Configuration 3-5Withdrawal Process for Operational ICC/PSD 3-6Withdrawal Process for Defective IntelliLink Control System®/PSD with QAR issues 3-7Withdrawal Process for Defective IntelliLink Control System®/PSD with NO QAR 3-8Returning Postage Meters Withdrawn From Service 3-9

Address for Meter Returns 3-9Approved Modes of Transportation for Meter Returns 3-9Labels 3-9Meter Tagging 3-10Meter Withdrawal Types and Appropriate Shipment Methhod Examples 3-10

Chapter 4: DM Infinity™ Print EnginePrint Engine 4-3DM Infinity™ R750/R760 Cleaning Procedures 4-4

Cleaning Frequency Schedule 4-4Preparing the Printer for Cleaning 4-4Cleaning the Transport (Every 3,000,000 Cycles) 4-5Ink Filter Cleaning Procedure 4-6

Cleaning at 1,000,000 - 1,500,000 Cycles 4-6Cleaning at 4,000,000 Cycles 4-7

Wiper Assembly Cleaning Procedure 4-9Print Head Cleaning Procedure 4-11Return Print Head to Service 4-14Servicing the Print Engine Ink Tank 4-15Removing the Print Head Cartridge 4-16

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Print Engine Assembly Removal 4-17Detensioning Drive Belt 4-19Removing the Print Head Carriage 4-21

Reinstalling Print Head Unit 4-21Inserting Slotted Shaft 4-22Belt Routing 4-22Retensioning Carriage Belt 4-23Emptying the Ink Reservoir 4-24

Servicing Print Head Carriage Motor 4-25Servicing the Print Engine Board 4-26

Print Engine Board Jack Functions 4-27

Chapter 5: DM Infinity™ Upper TransportServicing the Upper Transport 5-3

Upper Transport 5-3Replacing the Belt 5-5Accessing and Servicing the Rollers 5-6

Rollers 5-7

Chapter 6: DM Infinity™ Lower TransportServcing the Lower Transport 6-3

Removing the Deck 6-3System Schematics 6-8System Schematic Area A 6-9System Schematic Area B 6-10System Schematic Area C 6-11System Schematic Area D 6-12Main Controller Board 6-13Diode Descriptions 6-16Operator Adjustments to Prevent or Correct Skew 6-18Operator Adjustments to Service or Repair Rollers 6-21

Removing the Nip Assembly 6-21

Chapter 7: DM Infinity™ Error CodesUIC Error Codes 7-8

More UIC Error Codes 7-10Error Reporting Format 7-10Error Classes 7-10System Task Related Error Codes 7-12Vault (BOB Task) Related Error Codes 7-12Print Head Controller (BOB) Related Error Codes 7-13

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Art Card Related Error Codes 7-14BOB Task Related Error Codes 7-15PMC Interface (PMCI) Task Related Error Codes 7-18PMC Interface (PMCI) Spare Task Related Error Codes 7-20Operator Interface (OIT) Event Codes 7-21C6029 Messaging Error Codes 7-21Postal Security Device (PSD) Group 1 Error Codes 7-22Postal Security Device (PSD) Group 2 Error Codes 7-25Postal Security Device (PSD) Group 3 Error Codes 7-27Postal Security Device (PSD) Group 4 Error Codes 7-29Print Head Controller (PHC) Error Codes 7-33Rating Related Error Codes 7-38Infinity™ Motion Control Software (MCS) Error Codes 7-38USB Dongle: External Software Loading Device Error Codes 7-40Postage-By-Phone (PBP) Error Codes 7-40Printer Maintenance Controller (PMC) Error Codes 7-44Presets Related Error Codes 7-47Universal Serial Bus (USB) Error Codes 7-47Postage-By-Phone PSD Error Codes 7-48

Chapter 8: EscalationDM Infinity™ Field Escalation Procedure 8-3

Chapter 9: Preventive Maintenance Schedule DM Infinity™ Recommended Maintenance Intervals 9-3

Glossary

Introduction

ContentsWhat's In This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiTypographical and Keyboard Conventions . . . . . . . . xiAcronyms and Abbreviations . . . . . . . . . . . . . . . . . . . . .xiiOther Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiiRelated Documentation . . . . . . . . . . . . . . . . . . . . . . . . . .xiiRelated Web Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiiiSupport Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . xiii

DM Infinity™ R750/R760 Series Service Manual Introduction

SM_AFS_METE_092004_RevA Introduction-xi

Introduction

What's In This BookThis book is divided into the following sections:

Chapter 1: Safety and Theory of Operation

Chapter 2: UIC Installation

Chapter 3: 6500 Meter Withdrawal/Installation

Chapter 4: Print Engine

Chapter 5: Upper Transport

Chapter 6: Lower Transport

Chapter 7: Error Codes

Chapter 8: Escalation

Chapter 9: Preventive Maintenance

Glossary

Typographical and Keyboard ConventionsThe following type faces, text formats and keyboard conventions are used through-out this guide to represent specific types of information.

Typographical and Keyboard Conventions

Format/Name Type of Information

bold type Words and characters in bold are used to indicate the name of a control, screen, window, dialog box, directory or file location.

this font Words and characters in this font indicate information to be typed on a command line.

[ENTER] Keys on the keyboard or on a piece of hardware and buttons on a soft-ware screen, window or dialog box are indicated with square [brackets] and bold type.

View>Tool Bars>Forms When using software, a path of menu items is indicated this way.

Check box Term used to describe the small boxes sometimes found next to a choice on software window or dialog box.

Field A specific area in a screen, window or dialog box, usually identified by a name, where you can select or enter additional information.

Introduction DM Infinity™ R750/R760 Series Service Manual

Introduction-xii SM_AFS_METE_092004 _RevA

Acronyms and AbbreviationsThe following acronyms and abbreviations are used throughout this manual.

Acronyms and Abbreviations

Acronym/ Abbreviation

Definition

APS Advanced Productivity System

CAP Maintenance Module Component

CPU Central Processing Unit

DC Direct Connect

ESTOP Emergency Stop

ICC Intellilink Control Center (Same as UIC)

MCP Motion Control Processor

MCS Motion Control Software

MMC Mailing Machine Controller

MOS Mailing Output Station

NVM Non-Volatile Memory

PCN Product Code Number

PHC Print Head Controller

PM Preventive Maintenance

P/N Part Number

PMC Print Maintenance Controller

PSD Postal Security Device

SMR Series Module Revision

SN Serial Number

TJC TurboJet Control Boards

TSB Technical Service Bulletin

UIC User Interface Control (Same as ICC)

V Volts

WOW Weigh-On-the-Way

Other ResourcesThis section identifies other resources that may be helpful when working with and servicing the DM Infinity™ R750/R760 Series Mailing Machine.

Related Documentation PL_AFS_METE_060104_Rev00 : DM Infinity™ R750/R760 Series Parts List

IG_AFS_METE_092004_Rev D: DM Infinity™ R750/R760 Series Installation Guide

OG_AFS_METE_110204 Rev D: DM Infinity™ R750/R760 Series Operator Guide

DM Infinity™ R750/R760 Series Service Manual Introduction

SM_AFS_METE_092004_RevA Introduction-xiii

Related Web Sites pmweb.ct.pb.com/home/custser/cswebsite/pmcs.cfm

Support Phone Numbers TAC: 1-866-877-3683

Introduction DM Infinity™ R750/R760 Series Service Manual

Introduction-xiv SM_AFS_METE_092004 _RevA

1 DM Infinity™ R750/R760 Series: Saftey and Theory of Operation

ContentsSafety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4Static Prevention: Working with Electronics . . . . . .1-5Material Safety Information . . . . . . . . . . . . . . . . . . . . .1-7Theory of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13Printer Ink System Theory . . . . . . . . . . . . . . . . . . . . . .1-13

DM Infinity™ R750/R760 Series Service Manual Chapter 1: Safety and Theory of Operation

SM_AFS_METE_092004_RevA 1-3

Chapter 1: Safety and Theory of Operation

Safety InformationTo avoid personal injury or damage to the equipment, familiarize yourself with proper procedures and methods before you install, operate or repair the system.

Power} Use the power cord supplied with the machine and plug it into a properly

grounded and easily accessible wall outlet located near the machine. Failure to properly ground the machine can result in severe personal injury and/or fire.

}The power cord wall plug is the primary means of disconnecting the ma-chine from AC supply.

}DO NOT use an adpater plug on the line cord or wall outlet.

}DO NOT remove the ground pin from the line cord.

}Avoid using wall outlets that are controlled by wall switches or shared with other equipment.

}DO NOT route power cord over sharp edges or trap between furniture.

}Ensure there is no strain on the power cord where it becomes jammed between the equipment, walls or furniture.

}Be certain the area in front of the wall receptacle into which the machine is plugged is free from obstruction.

Operation}Avoid touching moving parts or materials while the machine is in use.

Before clearing a jam, be sure machine mechanisms come to a stop.

}Keep loose clothing, jewelry, long hair, neck ties away frommoving parts.

}When lifting covers, wait for all parts to stop moving before placing hands near feeder path or printer.

}When removing jammed material, avoid using too much force to prevent personal injury and damaging equipment.

}Read all instructions before attemtping to operate the equipment.

}Use this equipment only for its intended purpose.

} In addition, follow any specific occupational saftey and health standards for your workplace or area.

}Additional safety notices are described in this manual. Be sure you understand and observe these noitices.

Chapter 1: Safety and Theory of Operation DM Infinity™ R750/R760 Series Service Manual

1-4 SM_AFS_METE_092004 _RevA

Maintenance} If you train service people or equipment operators, it's important to explain safety

precautions to students and encourage safety awareness.

}Only documented electrically trained service personnel should service this equipment per OSHA requirements.

}Disconnect power before removing covers and servicing equipment. If you must service circuits under power, check first with a neon tester or voltmeter. Treat all circuits as potentially dangerous or "live."

}The machine is equipped with saftey interlocks on various doors and covers. If they are ever bypassed to perform service procedures, make sure they are fully operational upon completion of service. Not to do so will put the operator's safety in jeopardy.

}CSRs must use the full Lockout/Tagout procedure (as stated in the SV70123 Energy Control Program pamphlet and TSB N1018) when working on any part of any Pitney Bowes, Inc. equipment where potentially dangerous, hazardous energy must be isolated.

}Do not wear a watch or other jewelry when working on electrical circuits. Even low voltage circuits can supply enough energy to cause a burn if a metal object contacts a circuit.

}Use the right tool for the job. A tool that slips can cause a short or a shock. Be aware of the dangers when reaching into a circuit with metal tools. These tools should have insulated handles.

}Do not replace fuses with ones of larger current values. The maximum safe current in a circuit is determined by the designers. Too large a fuse can pass excessive current and damage expensive equipment.

}Perform routine inspections; carry out corrective/preventive mainte-nance

}Use only Pitney Bowes approved printer ink and cleaners.

}To prevent overheating, do not cover the vent openings.

}Do not store flammable fluids inside this machine.

}Do not use flammable cleaners in the machines.

}Do not use aerosol air canisters. The propellent may be flammable. Use only shop air or an appropriate type of vacuum cleaner.

}Do not spray liquid onto any part of the machine. Use a cloth to apply cleaning solution.



Static Prevention: Working with ElectronicsJust by walking around, you may carry a threat to the equipment in the form of a high-voltage electrical charge. Your body acts as a giant capacitor that can store large amounts of electricity. Walking across a rug can charge you with several thou-sand volts, which can discharge in a spark up to an inch long. The potential for this problem to occur increases dramatically when the humidity is low, (e.g. less than 30% relative humidity).

Digital equipment can be easily damaged or destroyed by such static charges. Microprocessors and other integrated circuits (IC) contain tiny transistors, not much more than a millionth of an inch across, that operate at 5 to 12 volts. You don’t have to see a spark or even feel it to ruin an IC; 50 volts is enough. Follow these guidelines to protect this sensitive equipment from static damage.

} Ground yourself (see Figure 1-1) before reaching into the equipment or touching any circuit board or electrical component. Order the Antistatic Kit (#L8351), which contains a grounding mat and wrist strap - and use it (see TSB # N398)! Turn the machine off but leave it plugged in; attach the wrist strap to a plated or bare metal part of the chassis because painted surfaces do not provide a good ground connection.

Figure 1-1: Ground Yourself

} Be careful of rugs because they are a major source of static buildup in the body. Even a few steps can recharge you. Re-ground yourself every time you walk away and then return to the machine.

} Roll up your sleeves before starting work near electrical circuits or compo-nents; synthetic material can generate a static charge.

} Take more precautions as the objects handled get smaller. A board plugged into the machine is better protected than one that isn’t plugged in. A chip on a board is better protected than one in your hand.



} Stay away from metal conductors on boards. The plastic and resin that chips and boards are made of are much better insulators than metal. It’s most important to keep your hands away from any metal that contacts the data. In particular, this means the long connector across the bottom of each board and the pins coming out of the chips. When handling a board, try not to touch the connector; when handling a chip, try not to touch the pins.

} Keep the assemblies and circuit boards containing static sensitive devices in their static-shielded bags or shipping containers until ready for installation. They should not be left unprotected after removal from their bags or containers. Always ground yourself, as described above, before handling these assemblies.



Material Safety InformationTable 1: Product Information

Product Name: DM Infinity™ Black Ink Cartridge

Reorder Number: 772-1: Single Cartridge

772-2: Dual Cartridge

Product Code:

Manufacturer: Pitney Bowes Inc.

Address: 1 Elmcroft Road, Stamford, CT 06926-0700

For MSDS Copies: www.pb.com (go to search)

No. America:

1-800-243-7824

International:

00 44 1279449479

Emergency/Chemtrec: 800-424-9300

North America

MSDS Prepared by: Chemical Review Board

WHMIS Reviewed: October 20, 2004

Table 2: Hazardous Ingredients

Ingredient Name CAS # % Exposure Limits

Glycerin

107246-80-0 1-2 None established

56-81-5 2-6 5 ppm (respirable) TWA – PEL10 ppm TWA – TLV

Ethylene Glycol 107-21-1 2-6% 100 ppm Ceiling - TLV

Diethylene Glycol 111-46-6 2-6% None established

Isopropyl Alcohol 67-63-0 1-3% 400 ppm TWA – PEL

200 ppm TWA – TLV

400 ppm Ceiling TLV

Poly(oxy-1,2-ethanediyl), alpha,alpha’-(1,4-dimethyl-1,4-bis(2-methylpropyl)-2-butyne-1,4-diyl)bis(omega-hydroxy-

9014-85-1 1-2% None established

Tetralithium 6-amino-hy-droxy-3-(7-sulfonato-4-(5-sulfonato-2-naphthylazo)-1-naphthylazo)naphthalene-2,7-disulfonate

107246-80-0 1-2 None established



Table 3: Hazard Identification

Emergency Overview: Ink cartridge containing a black liquid with a slight odor. Combustible liquid and vapor. May cause mild eye and skin irritation. Vapors may cause respiratory irritation.

Relevant Routes of Exposure: Eye, skin, inhalation, ingestion

Signs and Symptoms of Acute Overexposure: May cause mild eye and skin irritation.

Signs and Symptoms of Chronic Overexposure: None known.

Medical Conditions Generally Aggravated By Exposure:

None known.

Potential Health Effects:

Eyes May cause mild eye irritation with redness and tearing.

Skin Prolonged skin contact may cause irritation with redness and itching.

Ingestion Swallowing large amounts may cause gastroin-testinal irritation, diarrhea, dizziness, drowsiness, headache, nausea and kidney damage.

Inhalation High vapor concentrations or prolonged exposure to vapor or mists may cause respira-tory irritation, coughing, dizziness, drowsiness, headache and nausea.

Carcinogenicity

NTP No

IARC: No

OSHA No

ACGIH No

Other: No

Table 4: First Aid Measures

Eyes Immediately flush with plenty of running cool water for 15 minutes, holding eyelids open to assure thorough rinsing. Get medical attention if irritation persists.

Skin Wash with soap and water.

Ingestion If swallowed, dilute with water. DO NOT induce vomiting. Never give fluids or induce vomiting if the victim is unconscious or having convulsions. Get immediate medical attention.

Inhalation Remove person to fresh air. If irritation or pul-monary symptoms develop, consult a physician.



Table 5: Fire Fighting Procedures

Flammable Limits in Air (% by Volume)

Not determined

Flash Point: 58.2ºC (136ºF) Tag Closed Cup

Auto ignition Temperature: Not determined

Extinguishing Media: Water spray, carbon dioxide, dry chemical powder, or ap-propriate foam.

Fire Fighting Instructions: Wear self-contained breathing apparatus and protective clothing to prevent contact with skin and eyes.

Unusual Fire and Explosion Hazards: Ink is a combustible liquid. Vapors are heavier than air and may travel along surfaces to a remote ignition source and flash back. Closed containers may rupture if exposed to extreme heat.

Known or Anticipated Hazardous Products of Combustion

Ammonia and carbon and nitrogen oxides.

Table 6: Accidental Release Measures

Accidental Release Measures Eliminate all sources of ignition. Wipe up with absorbent material and place into a suitable container for disposal. Rinse area with a damp cloth to remove residue.

Personal Precautions: Avoid contact with eyes, skin and clothing.

Environmental Precautions: It is recommended to keep away from drains, surface and ground water.

Methods for Cleanup:

Large Spill:. Not sold in large quantities

Small Spill: Eliminate all sources of ignition. Wipe up with an absor-bent towel and place into a suitable container for disposal. Rinse area with a damp cloth to remove residue.

Table 7: Handling and Storage

Handling: Avoid contact with eyes, skin, and clothing. Use with adequate ventilation. Wash thoroughly after use.

Storage: Store in a cool, dry place. Keep out of the reach of chil-dren.

Other Precautions: Keep away from heat, flame and other ignition sources.

Table 8: Exposure Controls and Personal Protection

Engineering Controls: None required

Ventilation Requirements: General office ventilation.

Personal Protective Equipment:

Eye/Face Protection: None normally required. Wear safety glasses if eye contact is possible.

Skin Protection: None normally required. Avoid skin contact with ink.

Respiratory Protection: Not required

Protective Clothing or Equipment: Not required.

Exposure Guidelines See Table 2



Table 9: Physical and Chemical Properties

Appearance: Ink cartridge containing black ink.

Boiling Point: Not available

Color: Black

Freezing Point: Not available

Melting Point: Not available

Octanol/Water Partition Coefficient: Not available

Odor Slight odor

Odor Threshold: No data

Percent Volatile: 55-75

pH Value: 9.4-10.4

pH Concentration: Not applicable

Physical State: Liquid

Reactivity in Water: None

Solubility in Water: Miscible

Specific Gravity or Density (Water=1): 1.04-1.10

Vapor Density: Not available

Vapor Pressure: Not available

Vapor Pressure Temperature: Not applicable

Volatile Organic Compounds: Not determined

Water/Oil Distribution Coefficient: Not determined

Weight Per Gallon: Not determined

Table 10: Stability and Reactivity

Stability:

Conditions to avoid:

Stable:

Avoid heat, flames and other sources of ignition.

Protect from sunlight.

Incompatibility with Other Materials:

Hazardous Decomposition Products: Ammonia and carbon and nitrogen oxides.

Hazardous Polymerization: Will not occur.

Conditions to Avoid: Not applicable

Table 11: Toxicological Information

Value Animal Routes Components

LC50: No data available

Additional Information:This product does not cause eye or skin irritation based on studies with laboratory animals. This product has been found to be negative in skin sensitization tests with guinea-pigs. The product tested negative in the AMES test for mutagenicity.

Table 12: Ecological Information

Ecological Information: No data available



Table 13: Disposal Considerations

Disposal Considerations: Dispose in accordance with local, state, and federal regulations.

Table 14: Transport Information:

U.S. DOT

Proper Shipping Name: Not regulated (This product does not sustain combustion when tested in accordance with ASTM-D-4206-89)

Hazard Class: Not applicable

ID Number: Not applicable

Packing Group: Not applicable

Labels: None

Special Provisions: None

Packaging Exceptions: Not applicable

Non-Bulk Packaging: Not applicable

Bulk Packaging: Not applicable

Air/Rail Limit: None

Air Cargo Limit: None

Vessel Stowage: Not applicable

Other Stowage: Not applicable

Reportable Quantity: None

AIR - ICAO or IATA




Risk: Not applicable


Hazard Labels: None

Packing Instructions: Not applicable

Air Passenger/Cargo Limit Per Pack-age:

Not applicable

Packing Instruction - Cargo: Not applicable

Air Cargo Limit Per Package: Not applicable

Special Provisions Code: None

WATER - IMDG





Risk: Not applicable

Emergency Procedures Code: Not applicable

Medical First Aid Guide Code: Not applicable



Table 15: Regulatory Information

U.S. Federal Regulations: See below

State Regulations: This product does not contain any chemicals subject to California Proposition 65.

International Regulations: Canada: Not a controlled product (manufactured article).EU Labeling Classification: Not a dangerous preparation.

Australia: All of the components are listed on the Australian AICS inventory. Japan: This product is considered a manufactured article.

SARA Hazards:

Acute: No

Chronic: No

Reactive: No

Fire: No

Pressure: No

Additional Information:This product contains chemical or chemical compounds listed in the following SARA Title III categories: Extremely Hazardous Substances (302): None. This prod-uct contains Toxic Chemical Release Reporting (313): Ethylene glycol 2-6%, All the components of this product are listed in the EPA TSCA Inventory.

Other InformationNFPA Codes:

Health: 1

Flammability: 2

Reactivity: 0

Other: 0

HMIS Codes:

Health: 1

Flammability: 2

Reactivity: 0

Protection:

Other Information: Keep out of reach of children.



Theory of Operation

Printer Ink System Theory

Vent Needle

Inklevel

600 Nozzles

P

S1PH InkLow/RefillSensor

PRINTHEAD

Reservoir Tank

CAP

ABSORBENT PAD

V1

V2

V3

Air VentTube

InkCartridgeTank

S2Low InkSensor

S3Pump Cam PositionSensor:Normally Open

S4CAP PositionSensor:

SupplyInk Refill

Waste Tank/Trap

Ink

Sup

ply

Figure 1-2: DM Infinity ™ Printer Ink Systems Diagram

S1 = Print Head Volume Sensing Circuit: Needles and Conductive Ink S2 = In Low/Out Sensing Circuit: Needles and Condictive Ink Volume S3 = Positions Pump Cam to keep purge tube open, preventing back pressure S4 = Sensor positions CAP Up and Down, sets positions of valves V2 & V3 V1 = One -way Check Valve used to prevent reverse ink flow V2 = Valve normally closed ; opens to vent PH for refill V3 = Valve normally open; used to purge PH

NOTES: Buffer tank balances pressure and vents cartridge; Vacuum pump "P" normally open, purges ink from CAP and air from PH (used to refill PH ink level by creating vacuum, siphoning ink from main tank); Print resolution is 600 DPI, 1 bit map = 4 nozzles in a square



Ink Cartridge and Ink Cartridge HolderDo not move the DM Infinity™ when powered up and filled with ink. The ink cartridge chip will read empty and will not reset.

Print Head (Consumable)The print head is loaded with ink from the ink cartridge by way of a tube connected from the ink cartridge holder to the ink supply needle in the carriage assembly. It is filled by suction through the vent tube needle when the ink supply in the printhead is low. The print head inlets (also called rubber septums) are thin membranes that are stretched when penetrated by the print head needles. If the inlets are ruptured through multiple printhead removals, it could cause an air or ink leak, which prevents the print head from filling. A low or no ink error would also occur, even though the ink cartridge is full.

Print Cartridge

RubberSeptums

Figure 1-3: Print Head



Removing the Print Head and Print Head Ink Cartridge

NOTE: Print heads can only be removed and reinserted five times maximum, then the warranty becomes void.

The print head ink cartridge can be removed without ink flowing back through the tubes, as long as the print head is capped. If the print head ink cartridges need to be removed, remove the print head first and allow the ink in the tube to drain down into the buffer tank. If the print head ink cartridge is removed before the print head, ink will flow down the tube and spray out from the needle in the holder, and out into printer and mailing machine case.

Print Head Ink JetsDuring mail processing, as postage is printed, the print head continually draws ink from the print head ink cartridge and maintains its fill level aid from the maintenance station pump.

The print head ink jets are triggered by thermal pressure. The jet streams (Bubble Jet) occur when the heated vapor bubble collapsing quickly sprays the ink out of the nozzle. The newly created void draws ink back into the thermal chamber for that nozzle and next command. This is how the indicias are printed.

FIM Two DimensionalBar Code

Postal Indicia

Figure 1-4: Letterbox Indicias

Print Head SpecificationsThe print head and carriage operate on 3.3 and 17 volts DC respectively. A loss of this voltage will result in no postage indicia being printed.

The printer uses a single one-inch print head with a print resolution of 600 dpi. The print head contains two rows of 300 ink jets. The jets fire in rotation, beginning with the front set. If more than two adjacent nozzles are out at a time, the indicia may not be properly read by the USPS OCR verification system. It is estimated that a print head will print approximately 3,200,000 cycles.

The print head needles are also part of the S1 low/out ink sensor system that monitors ink level in the print head.



Inkjet TechnologyIn a basic configuration, a thermal inkjet consists of an ink chamber having a heater with a nozzle nearby. With a current pulse of less than a few microseconds through the heater, heat is transformed from the surface of the heater to the ink. The ink becomes superheated to the critical temperature for bubble formaion (nucleation). For water-based ink, this temperature is around 300°C (572°F). When the nucleation occurs, a water vapor bubble instantaneously expands to force the ink out of the nozzle. Once all the heat stored in the ink is used, the bubble begins to collapse on the surface of the heater. Concurrently with the bubble collapse, the ink droplet breaks off and excels towards the paper.

The whole process of bubble formation and collapse takes place in less than 10 microseconds. The ink then refills back into the chamber and the process is ready to begin again. Depending on the channel geometry and the ink's physical properties, the ink refill time can be from 80 to 120 microseconds.

Drop formationprocess of athermal ink-jet.

Thermal ink-jet.

HeaterOrifice

PressureChamber

Ink

t >5µs

Figure 1-5: Inkjet Technology



Light Tower Indicator StatusThe following figure shows the location of the light tower on the DM Infinity™. The table identifies the color, status (flashing or steady), and the associated condition of the light tower on the DM Infinity™.

IntelliLink®

Control Center(ICC)

Light Tower

Figure 1-6: Light Tower Indicator Status

Light Tower Indicator Status Table

Color State Status Condition - How to Repsond (if required)Red Steady Mechanical problem with the DMInfinity™. (If a blue suitcase electrical

jumper is left on during manufacturing, this error may occur.)

Call the help desk at 1-800-522-0020 or schedule a request for service on the website at http//www.pb.com and click on My Account.

Red Flashing There may be a system error with the IntelliLink Control Center or PSD.

The transport overflow tank is full/ interlock/ photocell blocked

Call the help desk at 1-800-522-0020 or schedule a request for service on the website at http//www.pb.com and click on My Account.

Yellow Steady The transport on the DM Infinity™ is powering up. Wait until the system power up is complete.

Yellow Steady The IntelliLink Control Center is powering up. Wait until the system power up is complete.

Yellow Steady IntelliLink Control Panel (ICC) is not in a state to accept mail. This may be due to any one of the following conditions:

- ICC is in sleep mode - Operator is currently selecting ads/inscriptions - Operator is adding or checking funds - Operator is printing a report, setting up accounts, etc.

Operator needs to complete the operations at the ICC before the DM Infinity™ can accept mail from the inserter.

Yellow Steady The transport has timed out (pass through mode only). Press the [Start] key on the DM Infinity™ and wait for the system to power up and the indicator light to turn to green.

Yellow Steady There is a jam in the transport path on the DM Infinity™. Clear the jam.

Yellow Steady Out of funds. Add postage to the DM Infinity™.

Yellow Steady Out of ink. Replace the ink cartridge(s).

Yellow Steady The print head is worn out. Replace the print head(s).

Light Tower Indicator Status Table continued on following page...



Color State Status Condition - How to Repsond (if required)Yellow Flashing This is a low funds warning. Complete the mail run if there is sufficient

funds, then add postage to the DM Infinity™.

Yellow Flashing This is a low ink warning. Complete the mail run if there is enough ink; then replace the ink cartridge(s).

Yellow Flashing The cover on the DM Infinity™ is open.

Green Steady Ready to print

Green Flashing Ready (in pass through mode).

NOTE: If you remove the UIC and the light tower turns green, the problem may be with the meter.

Light Tower Indicator Status Table, continued

2 DM Infinty™ R750/R760 Series: UIC Installation

ContentsUIC Installation Instructions . . . . . . . . . . . . . . . . . . . . .2-3Important Phone Numbers . . . . . . . . . . . . . . . . . . . . . .2-3Setting Up Postage-By-Phone . . . . . . . . . . . . . . . . . . .2-4UIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4Setting Up the UIC to Accept Funds by Phone. . . .2-4Possible UIC Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5Running the Transport in Pass Through Mode . . . .2-5Setting Up the Meter Before Installing on Base . . .2-5Accessing the Service Menu . . . . . . . . . . . . . . . . . . . .2-15Accessing Print Head Maintenance Functions 2-17Changing the Transport Motor Speed (Diagnostics) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-18Initial Inking of R750/R760 System. . . . . . . . . . . . . .2-19Dry System Startup Procedure. . . . . . . . . . . . . . . . . .2-19Setting Up Presets or Jobs on the UIC . . . . . . . . . . .2-23Changing Parameters and Transport Speeds . . . .2-24Setting Time of Day . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-30Setting the Time for Daylight Savings . . . . . . . . . . .2-33Setting the High Value Lock . . . . . . . . . . . . . . . . . . . .2-38

DM Infinity™ R750/R760 Series Service Manual Chapter 2: UIC Installation


Chapter 2: UIC Installation Instructions

ATTENTION! Do NOT install Turbojet on system until the following steps are completed!

UIC Installation Instructions1. Locate the analog modem line; set up the new meter and power supply.

NOTE: Do not put UIC on the Turbojet!

2. Verify the modem line is analog, then test it with Modem Saver. (Modem Saver can be ordered through normal channels.

3. Go to Menu>Setup>Phone/Network Set Up and set up the phone num-ber and any prefixes needed to dial out. (The RMRS 800# is typically already installed in the UIC.)

NOTE: Never put any phone number in the UIC where it says “My Phone Number.”

4. Enter the RMRS Account # (Postage By Phone) - this is on paper work provided with meter.

NOTE: Verify the existing account # matches the one on the new meter. If not, call a Sales Rep or Postage By Phone at 1-800-303-0573 (PB Service) – this # is for Service only.

5. Click on the [Funds] button located on the UIC and select Balance Inquiry. This installs the meter and gets the account balance. If the meter does this, it is now installed.

NOTE: If the option “Update Available” displays, do it now... do not wait.

6. Select Funds>Refill>Other Amount and manually enter $5.00 to verify everything is working. If the money goes in the UIC, continue with the installation. Verify this transaction with the customer since you are drawing funds from their account. A transaction fee may also be charged.

NOTE: DO NOT take the 6500 meter out of service yet, it may be necessary to go back to the R150 and 6500 meter at some point. Removal will be done last. Instructions on how to take a 6500 out of service are provided in the "Installation Guide" and later on this manual.

Important Phone NumbersCustomers RMRS: 800-243-7800

PB Reps RMRS Help: 800-303-0573

GMS Mailing TSS: 800-692-0003

Chapter 2: UIC Installation DM Infinity™ R750/R760 Series Service Manual

2-4 SM_AFS_METE_092004_RevA

Setting Up Postage-By-PhoneThis procedure describes how to set up the DM Infinity™ to accept Funds by phone via Intellimail. The U.S configuration of the DM Infinity™ consists of an R750/R760 Transport and an IT00 UIC (User Interface Console/ICC).

UICThe UIC is attached to the transport using the docking assembly and may be removed and powered up using the power supply. The UIC also has a phone-in jack, and can be used to down load postage funds using only an analog phone line, a digital phone line will not currently work with this product. MSD service representatives may service the UIC.

The UIC contains a PSD Prom. The PSD or Postal Security Device is not field service-able. Failure of the PSD will require replacement. The salesperson must submit a request to have your new meter serial number added to the customer's Postage-By-Phone account. The PSD serial number must be recognized in order to load funds from your customers account.

Once meter serial number is recognized, postage funds can be loaded to the meter. Your UIC may display an "Inspection-Required" message. This message normally dis-plays when you haven’t regularly accessed (within 30 to 90 days) your Postage-By-Phone account using this UIC. Each time you access the Postage-By-Phone account to check meter fund balances of download funds, your meter will be inspected.

Setting Up the UIC to Accept Funds by Phone1. Press the [Menu] key.

2. Select >2 or Setup.

3. Select >5 Phone Network Setup.

The following items will be available in Phone and Network Setup:

1 PB Account Number

2 Dialing Prefix (example “9” and a “ , ”pause may be required to dial out)

3 PB postage by phone number

4 My phone number (not currently used)

5 Modem type USB

-- Analog (normally used) -- Serial line would be used to communicate with computers. -- ICC/UIC can also use external USB modem.



Enter the appropriate values and then press [Enter].

Once you have entered a dialing prefix, PB Postage-By-Phone number and PB account number, you will be ready to download funds.

Possible UIC ErrorsFollowing are some UIC errors that you may encounter and their meanings:

321 - Postage by Phone account may have insufficient funds.

322 - Meter may not be recognized by Postage by Phone account.

Infrastructure ErrorInfrastructure errors can occur if the meter (UIC/ICC) has been installed on the transport before its been activated by Postage-By-Phone. The UIC gets flashed by the transport, initializing anti-tamper protection.

This error can also be caused by noise on the phone line. If this occurs, check the phone line and try again.

Running the Transport in Pass Through Mode1. Press the [Seal] key.

2. Select the Seal Only option.

(No Indicia will be printed while running mail in this mode.)

Setting Up the Meter Before Installing on BaseBefore doing anything, verify the analog line is working. DO THIS FIRST!

1. Plug the Modem Saver test tool into the analog line and make sure the NORMAL green light displays.

Normal‘Good’

Figure 2-1: Modem Saver TO1126



2. (The following screen must display.) Select Set Up.

Figure 2-2: Select Set Up

3. Select Phone/Network Set Up.

Figure 2-3: Select Phone/Network Set Up



4. Select PBP Account #.

Figure 2-4: Select PB Account #

5. Enter the Customer Account # provided on the paperwork shipped with the meter. (Verify the Account # is the customer's RMS account.)

Figure 2-5: Enter Customer Account #

6. Once the Account # has been entered, press [Enter] to complete/accept.



7. Return to the Phone and Network Set Up screen and select Dialing Prefix.

Figure 2-6: Select Dialing Prefix

8. Enter the preset prefix for getting an outside line (e.g. 9) followed by a " , ".

Figure 2-7: Enter Outside Line Prefix Screen

9. Press [Enter] to accept. The Phone and Network screen displays.



10. Select PB Phone #. (The default phone # that displays is a generic factory setting. Installer must change this to the correct PB #.)

Figure 2-8: Select PB Phone #

11. Enter the correct PB RMS #. (The PB# shown on the "Save the Letter" paperwork may not work. If so, use this #: 1-800-590-4857.)

Figure 2-9: Enter Pitney Bowes Phone Number Screen



12. Press [Enter] when done.

13. Press the left arrow on the ROSETTE key to get back to the main menu.

Figure 2-10: Using the Left Arrow on the ROSETTE Key

14. At the main screen select Refill/View Funds.

Figure 2-11: Select Refill/View Funds



15. Select Get Postage by Phone Balance.

Figure 2-12: Select Get Postage by Phone Balance

The following Requesting Balance... screen displays.

Figure 2-13: Requesting Balance... Screen



This No Dial Tone screen may display if the modem is not set up properly or if it's not connected.

Figure 2-14: No Dial Tone Screen

16. Once the audit is complete, the following Balances screen displays. Select Done to get back to the main menu.

Figure 2-15: Balances Screen



17. At the main menu, select Refill Funds.

Figure 2-16: Select Refill Funds

18. Select Other Refill Amount. (Call screen displays as system connects.)

Figure 2-17: Select Other Refill Amount

19. As stated previously, get permission from the customer before entering dollar amount. An additional fee may be charged.

Enter dollar amount: for example, $5.00.



Once the refill is complete, the following Refill Complete screen displays. The dollar amount should display in the Funds Added: and Funds Available fields.

Figure 2-18: Refill Complete Screen



Accessing the Service Menu1. Press the [Menu] key.

2. Select #3 Maintenance.

The following options will be available in the Maintenance menu:

1 Print test pattern

2 Clean print head

3 Replace print head

4 Replace wiper blade assemblies

5 Service

Select the key corresponding to Service or #5 and then press [Enter].

The Service Mode screen opens and you are prompted to enter a four-digit code. (Contact Danbury TSS for the code.) The following options are available in service mode:

1 Diagnostics

1 TJC Diagnostics (Motor, Inputs, outputs, encoder, TJC)

2 PMC Diagnostics ( Counter, Print head maint, PMC status, Test print)

3 Modem comms ( Modem commands, pmc…..)

4 PHC diagnostics pHC diag, reboot PHC, cancel)

2 Time Function

1 View current setting

2 Change time zone offset

3 Change DST (Daylight Savings Time)

4 Set local time

3 System information

1 Read Product Code Number and Software versions

2 View system error log

3 USB Device status

4 View update requirement list

5 Flash file system



4 Print Head Functions

1 Print head ASIC status

2 PHC processor status

3 Image characteristics

5 Meter Functions

1 Meter inspection log

2 Fatal error log

3 Meter status

4 Meter information

5 Meter diagnostics

6 View AR Rollover

7 Fatal Error Log

8 Change Phone Number

9 Withdraw Funds



Accessing Print Head Maintenance FunctionsThe following diagnostics are normally performed with the upper transport locked down in its normal operating position. To observe the print heads moving you must disable the interlock circuit by taping a magnet to the switch. The interlock switch is located on the left side of the transport deck.

1. Select the [Menu] key.

2. Select 3 Maintenance.

3. Select 5 Service.

4. Enter the Service mode by entering the four-digit code, (call Danbury TSS).

5. Select 1 Diagnostics.

6. Select 2 PMC Diagnostics.

7. Select 2 Print Head Maintenance (the following option screen opens):

1 Purge

2 Flush print head

3 Wipe print head

4 Move print head /cap (the head can be capped so as not to dry out)

NOTE: Always open the cap before moving the print head.

8. Select either Printer A or B (the following options display):

NOTE: Always open the cap before moving the print head.

1 Close cap (cycles cap to up position on maintenance module)

2 Move to the envelope Pos.(normal print position closest to the operator)

3 Move to the tape pos(pos is the farthest back or away from the operator)

4 Move to home position (Print head approx centered on the carriage)

5 Open cap (cycles cap to down position on maintenance module)

9. Select the appropriate option and press [Enter].

Following are some MMC based diagnostics that are also available:

1 Motors

2 Sensor diagnostics, useful for troubleshooting the LED and Photocell pairs.

3 Read encoder function may not be used with the DM26000

4 MMC information refers to piece totals and waste ink tray level.



Changing the Transport Motor Speed (Diagnostics)Accessing the service menu allows you to change the transport motor speed.

1. Press [Menu] and select 3 Maintenance.

2. Select 5 Service.

3. Enter the Service mode by entering the four-digit code (call Danbury TSS).

4. Select 1Diagnostics.

5. Select 1 TJC Diagnostics.

6. Select 1 Motor (the following motor speed options will be available):

1 Run at 25%

2 Run at 50%

3 Run at 75%

4 Run at 100%

7. Select the key next to the speed that you prefer or use the numeric pad then press [Enter] and it starts. Press it again, and it stops.



Initial Inking of R750/R760 System

Dry System Startup ProcedureFor initial startup of the R750/R760 system, perform the following steps:

Powering DownPower down the inserter, follow all applicable safety procedures, and implement the Lockout/Tagout procedure. After machine is powered down, install ink cartridges.

Install Ink Cartridge1. Depress both blue latches when opening and closing the lid. Don't force the

lid down without depressing both blue latches.

Latch

Lid

Install the ink head with the chipcorrectly orientated.

Figure 2-19: Install Ink Heads

Install Print Heads1. Slide lever and pull to front to open.

Figure 2-20: Slide Lever to Open (Pull lever in <--------- this direction)



2. Lift to open back cover and install print head.

Figure 2-21: Installing Print Head

3. Install print head with tongue in front.

Figure 2-22: Install Print Head

4. Close the back cover (1) and then cover (2).

Close this cover first

Close this cover afterthe first

12

Figure 2-23: Back Cover



5. Wait five minutes for ink to fill reservoirs, then power up DM Infinity™.

(The reservoirs are two clear plastic tanks located under the ink cartridge. When the ink cartridges are correctly installed, the ink will be gravity-fed into the reservoirs.)

6. On the UIC main screen, select MENU.

Figure 2-24: Select Menu

7. Select MAINTENANCE.

Figure 2-25: Select Maintenance



8. Select REPLACE PRINTHEAD

Figure 2-26: Select Replace Printhead

9. Select Printer A.

Figure 2-27: Select Printer A



10. Press YES. (Repeat previous steps for Printer B.)

Figure 2-28: Press YES

Setting Up Presets or Jobs on the UIC1. Enter the postage rate.

2. Enter the date, advertisement if needed.

Once you have all of the settings entered select the following:

1. Press the [Menu] key.

2. Select 2 Setup.

3. Select 2 Presets.

4. Select 1 Store (current setting or preset using one of the modes available).

(NOTE: You may use the lower keypad to enter an appropriate preset name.)

5. Select [Enter] when satisfied with each preset.



Changing Parameters and Transport SpeedsThe parameters and transport speeds can be changed independently of each other. Both procedures do not have to be performed together.

You should receive your new DM Infinity™ with default parameters set to "0," (stand-alone, no meter line).

To set the parameters perform the following steps:

1. While in regular Operator mode, press the [Menu] key.

Figure 2-29: Changing Parameters - Press [Menu]

2. Select option 3: Maintenance.

Figure 2-30: Changing Parameters - Option 3. Maintenance



3. Select option 5: Service

Figure 2-31: Changing Parameters - Option 5. Service

4. Enter the four-digit Service code, (call Danbury TSS).

Figure 2-32: Changing Parameters - Enter Code



5. Press [Enter]. The Service Mode screen opens.

Rosette Figure 2-34: Changing Parameters - Service Mode

6. Scroll down to option 7 using the bottom ROSETTE key.

7. Select option 7: TJC Parameters.

Figure 2-35: Changing Parameters - 7. TJC Parameters



This screen displays only five menu options. To view more, scroll down using the ROSETTE key.

Rosette

Figure 2-36: Changing Parameters - Scroll Down to "Custom"

8. Select 6: Custom Parameters.

Figure 2-37: Changing Parameters - Custom



9. When this screen opens, enter the appropriate values provided in the Parameter Value Table available by calling Danbury TSS, 1-866-877-3681.

Figure 2-38: Changing Parameters - Enter Values

10. Press [Clear] to return to the speed menu.

11. Select option 1: Speed.



12. Enter your speed in IPS (inches per second).

Figure 2-39: Changing Parameters - Entering Speed

13. Press [Enter].

14. Return to the main Run screen.

NOTE: If you change the speed/custom parameter, you must save to Flash memory by pressing [Enter].



Setting Time of Day1. Press [Menu].

Figure2-40: Press [Menu]

2. At the Service Mode screen select Time Functions.

Figure 2-41: Select Time Functions



3. Select Change Time Zone Offset.

Figure 2-42: Select Change Time Zone Offset

4. Write down "Old Value" and "Enter New Value" numbers for reference.

Figure 2-43: Note the Time Zone Numbers



5. Using the toggle function at the bottom of the screen, set the time forward (+) or backward (-) the appropriate amount. Time is measured in minutes. (For example, the actual time noted in the Blackberry unit in this picture is 4:46pm and the Current Time noted on the meter is 9:50pm. To synch these numbers, toggle backwards five hours, which equals 300 minutes.)

Figure 2-44: Toggling Minutes



Setting the Time for Daylight SavingsThe setting of Daylight Savings Time in the UIC meter (Infinity or GMS DM series) is a manual setting that must be performed by the customer on the appropriate daylight savings effectivity dates.

When enabled, this setting advances the existing set time one hour. When disabled, the time goes back one hour to the original time.

Even when the Daylight Savings mode is enabled, there is NO automatic change in time that occurs when the date reaches a daylight savings effectivity date. Essentially, the Daylight Savings mode allows users to more easily adjust the time for daylight savings, then the set Current Time mode.

The following procedure must be followed to ensure proper time change. The time change does not have to be performed exactly at 2 am, but must be performed prior to running any new mail after daylight savings goes into effect.

NOTE: To turn the Daylight Saving mode on or off, use the right arrow key.

There are two ways to perform the time change - Option 1 and Option 2.

Option 1 - Setting Daylight Savings Time(This option is the recommended option.)

1. Select the Menu key on the front panel.

2. Select Option 2 Setup.

Figure 2-44A: Select "Option 2 Setup"



3. Select Option 5 Time of Day.

Figure 2-44B: Select "Option 5 Time of Day"

4. The time displayed should increment ahead by one hour. Turn Off to disable daylight savings time. The time should decrease back by one hour.

Figure 2-44C: Verify Screen Settings

4. Press the Rosette key to exit back to the Main Menu.



Option 2 - Setting Daylight Savings TimeThe time can also be changed manually to the current time of day.

1. Select the Menu key on the front panel.

2. Press Option 2 Setup.

Figure 2-44D: Select "Option 2 Setup"

3. Select Option 5 Time of Day.

Figure 2-44E: Select "Option 5 Time of Day"



4. Select Option 1 Current Time.

Figure 2-44F: Select "Option 1 Current Time"

5. Verify AM or PM. If a change is required, use the Rosetta key to toggle back and forth.

Figure 2-44G: Verify AM or PM - Toggle if Necessary



6. Enter the current time.

Figure 2-44H: Enter the Current Time

7. To exit the Daylight Savings mode, press the left arrow key.



Setting the High Value Lock1. Return to the Main Menu screen and press [Menu].

Figure 2-45: Infinity Main Menu Screen

2. From the Select Option screen select Set Up.

Figure 2-46: Select Option Screen



3. From the Select Setup screen, select Basic Settings.

Figure 2-47: Select Basic Settings

The Basic Settings screen opens. Select High Value Warning. The screen displays the current default value of $1.00.

Figure 2-48: Select High Value Warning

4. Press the [Clear] button on the UIC.



5. Enter new value: $5.00.

Figure 2-49: Enter New Value

6. Press [Enter]. The new dollar value displays.

Figure 2-50: New Dollar Value ($5 displayed in this example)



7. Press the left arrow on the ROSETTE key to return to the Main Menu screen and set the High Value Lock.

Figure 2-51: Press Left Arrow Rosette Key to Return to Main Screen

3 DM Infinity™ R750/R760 Series:

6500 Meter Withdrawal/Installation

ContentsWithdrawal Process of the 6500 Meter . . . . . . . . . . .3-3Mega IntelliLink Control System® Installation . . . .3-4IntelliLink Control System® Functions . . . . . . . . . . .3-4Mega IntelliLink Control System® Configuration .3-5Withdrawal Process for Operational ICC/PSD . . . .3-6Withdrawal Process for Defective IntelliLink Control System®/PSD with QAR issues . . . . . . . .3-7Withdrawal Process for Defective IntelliLink Control System®/PSD with NO QAR . . . . . . . . . . .3-8Returning Postage Meters Withdrawn from Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

DM Infinity™ R750/R760 Series Service Manual Chapter 3: 6500 Meter Withdrawal/Installation


Chapter 3: 6500 Meter Withdrawal/Installation Process ATTENTION: DO NOT install the DM Infinity™ on system until the following steps are completed!

The following procedure outlines the secure withdrawal process for the 6500 meter and 1T00/1TA0 IntelliLink Control System®/ Postal Security Device (PSD).

NOTE : 1T00 is the IntelliLink Control System® and the 1A0T is the Postal Security Device.

Both are listed on the unit with their respective serial numbers .

Secure Withdrawal is a system-based transaction that provides the ability to have funds withdrawn from legacy meters (non modem based units) and applied di-rectly back to the customer’s Postage By Phone® Meter Payment System account without having to present meters at the local post office. These procedures are performed on the Postage By Phone® System Voice Response Unit (VRU).

Withdrawal Process of the 6500 Meter To perform the withdrawal of a meter:

Begin by calling the Postage by Phone® System Service VRU at 1-800-303-0573.

• Select Prompt 1 (Service)

• Select Prompt 2 (777 Meter Withdrawal)

• Select Prompt 1 from the sub menu for Standard Withdrawal.

Proceed to withdraw the customer ’s meter from service by entering the following information as prompted:

1. Six-digit Employee #

2. Eight-Digit Customer’s Postage By Phone® System Account Number

3. Seven-Digit Meter Serial #

4. Meter Access Code

5. Unused Postage

6. Used Postage

7. Two-digit reason code: “ 24 ” --Discontinued Use

NOTE: The following codes are not used -“25” - Model Change “27 “ - Change of Account-

able Post Office “28 “ - Continuation of Contract

The system will provide you with the Clearing Code for the meter you are taking out of service. Clear the meter.

NOTE : Go to the meter at this time and, while the access code is still on the display, key in

0.00 and go to the “Enter Access Code” step by turning the key.

Chapter 3: 6500 Meter Withdrawal/Installation DM Infinity™ R750/R760 Series Service Manual


View and note the new meter access code from the meter you are withdrawing.

NOTE: If you can perform the above steps in a timely manner, you will not have to dial back

into the computer. You may be able to access the Funds Debiting Transaction on the sub-

menu. However, if you need to hang up to clear the meter, you may call PB again at 1-800-

303-0573.

Choose Prompt 3 on the sub menu for Funds Debiting Request:

The system will request the following information:

} Six-digit employee number

} Eight-digit Postage By Phone® System Account Number

} Seven-digit Old Meter Serial # (This is the serial # you just withdrew from service for reason codes 24.)

} Amount to be debited (This is the amount that was in the meter at time of withdrawal. This amount must be noted on the 3601-C in Section F3 - Amount to be credited to CMRS account.)

} Access code from old meter

After entering the information required by the prompts, you should hear “FUNDS DEBITING COMPLETED." This simply indicates that the funds have been credited back to the Postage By Phone® System account from which they came. (Purchase Power, Reserve Account, Citibank).

NOTE: Customer inquiries regarding refunds should be directed to the Postage By Phone®

System Web Site FAQs where information is available by searching on the word REFUND, or

a request for refund should be faxed on company letterhead from the Postage By Phone®

System account holder (include account number) to 1-203-460-5155.

Mega IntelliLink Control System® Installation

IntelliLink Control System® Functions The IntelliLink Control System® provides the user interface and the system control to operate the machine, refill postage, print reports, weigh mail pieces, and determine machine status.

} The PSD in the IntelliLink Control System® is the safe repository of all postage funds and ensures secure indicia printing.

}The IntelliLink Control System® controls the secure postage funds refill and PSD inspection processes.

}IntelliLink Control System® provides departmental accounting capability.

}The PSD implements any and all indicia encryption computation.



}The IntelliLink Control System® stores the image data for the indicia, permits, town circle graphics (if needed), “built in” ad slogans, “built in” inscriptions, reports and test patterns.

}The IntelliLink Control System® generates any and all variable data to be printed and transmits the data to the print head controller.

}The IntelliLink Control System® supports optional permit mail imprinting, accompanied by permit mail piece counting.

}The IntelliLink Control System® includes an external modem for automated Postage By Phone® System meter funds refills, meter remote inspections, and the download of rates and software.

During installation, the connection to the modem is setup and the modem connects with the infrastructure. The system recognizes the need for authorization and begins the process of loading customer-specific information into the Postal Security Device (PSD). This information was generated during the PSD initialization and at the time of sale. The authorization process includes key certificates and loading the postal configuration. The system sets minimum and maximum settable postage, licenses the ZIP Code, and enters the manufacturing ID number.

NOTE: Accounting requirements can be obtained by viewing SV60957 for Budget Manager

and SV60955 for AccuTrac Stand Alone. A GMS Service Rep will need to be dispatched to

complete installation with accounting options.

Mega IntelliLink Control System® Configuration Upon power up, the control center screens guide you through the remainder of the installation. Use the control panel keyboard to respond to prompts and options that appear in the display. At any point during the installation process, you can press the left arrow key to:

} Return to the first installation screen.

} Return to the previous screen.

} Exit the installation.

1. Select the language. If your system supports more than one language, the screen prompts you to Select Language.

2. Press the screen key for your language. You are then prompted to “Connect Phone Cord."

3. Connect Phone Cord – “Analog Line Required!” Attach the phone cord provided in the installation kit prior to calling Intellilink. The cord connects into the combination RJ45/RJ11 port on back of the IntelliLink Control System®. (The RJ11 phone cord must be a 26 AWG or smaller.)

4. Press the [Enter] key.



5. Enter the Outside Line Prefix. The Outside Line Prefix screen appears and asks you if you need to enter 9 or other digits to reach an outside line. If you need to enter a number (typically 9), press the screen key for [Yes]. At the Enter Outside Line Prefix screen, use the numeric keyboard to enter [9] or the digits required to reach an outside line. Press the [Enter] key. If you do not need to enter a number press the screen key for [No].

6. Enter the Postage-By-Phone® System TM Account Number. At the Enter Postage by Phone Account Number screen, enter the account number using the numeric keyboard.

7. Enter Phone Number. The Contact Pitney Bowes screen displays the mes-sages: “Dialing Pitney Bowes...” “Requesting Balance...” “Connecting...”

8. Download. The system prompts you:“ Update required” or “Update Avail-able.” If you answer “no,” the system displays your account balance. If you answer “yes," the system downloads any updates and then asks you if you want to “restart now or later?”

9. Select Restart Now in order to use the new, updated software. The system displays your account balance and the Postage By Phone® System Balance screen displays the following information:

Postage by Phone: $XXX.XX Credit: $XXX.XX

Balance: $XXX.XX

Refill Amount: $XXX.XX

10. Refill. The system asks if you want to do a quick postage refill. To accept the refill amount displayed select [Yes].

11. To change the refill amount, select [Yes], enter the value using the numeric keyboard and press [Enter]. Enter the amount and confirm the entry by selecting [Yes].

12. The system tells you when the refill is complete. Then the Load Tape screen displays.

Withdrawal Process for Operational ICC/PSD 1. CSR requests replacement order.

2. Order processing sets up two access calls to withdraw both the IntelliLink Control System® and PSD serial numbers.

3. CSR gets replacement and schedules pickup of IntelliLink Control System®/PSD from customer.

4. CSR rechecks meter to assure it is operational and has no QAR issues.

5. CSR records Postage-By-Phone® System account number and IntelliLink Control System® and PSD serial numbers.



6. CSR calls Postage-By-Phone® System center to set the withdrawal flag on the cancelled meter.

7. Postage By Phone® System sets the flag to initialize withdrawal via modem.

8. CSR fills out the Form 3601-C and has the customer sign it.

9. CSR continues withdrawal process, following modem prompts on IntelliLink Control System®, to transfer (debit) funds to customer’s Postage-By-Phone® System account.

10. CSR packs IntelliLink Control System® for return, applying appropriate return label for designated disposition and encloses a copy of the completed (signed) 3601-C.

11. CSR sends the package via UPS ARS to Newtown Building #2 or returns to cross-dock for LTL shipment to Newtown Building #2.

12. CSR completes Access type 9 (withdrawal) for both the IntelliLink Control System® and the PSD.

Withdrawal Process for Defective IntelliLink Control System®/PSD with QAR issues Display or register discrepancies issues affecting the registration.

1. CSR requests replacement order.

2. Order processing sets up 2 access calls to withdraw the IntelliLink Control System®/PSD serial numbers.

3. CSR gets replacement and schedules pickup of the IntelliLink Control System®/PSD from customer.

4. CSR rechecks the meter to assure it is defective and has QAR issues.

5. CSR performs the withdrawal process for the cancelled IntelliLink Control System®/PSD and records the Postage-By-Phone® System account number.

6. CSR calls the Postage-By-Phone® System center to set the withdrawal flag on the defective meter.

7. Postage-By-Phone® System center sets flag to initialize withdrawal via QAR process.

8. CSR, with the customer, fills out the 3601-C meter activity report with the QAR IntelliLink Control System®/PSD funds information. (For instructions on completing this form, see Form 3601 in this chapter. )

9. CSR tells customer about QAR process to obtain additional funds for the replacement IntelliLink Control System®/PSD and QAR adjustment refund process.

10. Apply the pink label to IntelliLink Control System® case and return IntelliLink Control System®/PSD to Newtown Building #2 via registered USPS priority mail along with all required copies of Form 3601-C.



Withdrawal Process for Defective IntelliLink Control System®/PSD with NO QAR Issues Funds can be transferred back to the customer’s Postage-By-Phone® System account via modem.

1. CSR requests replacement order.

2. Order processing sets up 2 access calls to withdraw both IntelliLink Control System® and PSD serial numbers.

3. CSR gets the replacement and schedules pickup of the defective IntelliLink Control System®/PSD from customer.

4. CSR rechecks IntelliLink Control System®/PSD to assure it is defective but has no QAR issues.

5. CSR performs the withdrawal process for the defective IntelliLink Control System®/PSD and records Postage By Phone® System account number.

6. CSR calls the Postage-By-Phone® System center to set the withdrawal flag for the defective IntelliLink Control System®/PSD.

} Return form 3601-C with the top copy, third and fourth copies intact for every IntelliLink Control Sys-tem®/PSD being returned. Give the second copy to the customer as a receipt.

} Have the customer initial boxes D13, E13, F1 or F2 (depending on the disposition of funds), F4, and F5 on Form 3601-C.

} You and the customer must sign the Form 3601-C to confirm that the transaction is completed.

} If QAR, apply the pink label to IntelliLink Control System® case and return IntelliLink Control System®/ PSD to Newtown Building #2 via registered USPS priority mail along with all required copies of Form 3601C.



Returning Postage Meters Withdrawn From Service With the introduction of the secure transfer, secure withdrawal and the Postage-By- Phone® System agent assisted manual migration procedures, postage meters are prohibited from being presented at a local accountable post office for checkout. The USPS has instructed all post offices not to process any meter checkouts, includ-ing Question of Accurate Registration (QAR) meters.

Withdrawals must be completed in the customer’s office and the customer should be given a copy of the Postage Meter Activity Report Form 3601-C. This serves as a receipt for the customer and documents the disposition of any postage funds. The 3601-C is also helpful for recording information needed when performing a secure transfer, secure withdrawal or Postage-By-Phone® agent-assisted withdrawal.

Address for Meter Returns All meters must be sent via the appropriate carrier as noted below to the Returned Goods Section.

Pitney Bowes Returned Goods Section/ 595 Federal Road/ Brookfield CT 06804-2002

Approved Modes of Transportation for Meter Returns • Common Carrier: LTL Freight or UPS ARS

Labels The following labels are to be used to ship the appropriate category of meter:

• QAR Priority Mail Label #55035 Apr ‘04 (Pink)

• Manual Migration Priority Label #55321 Apr ‘04 (Green)

• UPS ARS Label #V4X221



Meter TaggingAn average of 20,000 meters arrive in the Returned Goods each month. Without proper tagging, a meter may not receive the proper attention or processing it requires. This could delay a required customer refund. One of the four types of meter tags listed below should be used based upon the meter’s status:

1. QAR meters require the pink and white striped tag.

2. Non-QAR defective meters require the red tag.

3. Live meters require the blue tag. (Only used on the 6501 and E101 manual migration meters).

4. Excess Consignment Stock meters require the yellow tag.

(NOTE: The proper tag should be placed on the handle of the meter carrying case or return box and on the actual meter itself. Meters should be tagged before leaving the customer’s location to prevent incorrect tagging after they arrive in the Returned Goods area. )

Meter Withdrawal Types and Appropriate Shipment Methhod Examples

Cancellations (PBP Reason Code 24): A cancelled meter or meter withdrawn for non-payment may be returned by LTL freight or UPS ARS as long as the meter is not “Question of Accurate Registration” (QAR) and has been successfully withdrawn from the Postage By Phone® System. The Postage By Phone® System withdrawal is accomplished by calling 1-800-303-0573 and performing the Secure Withdrawal procedure (See TSB #MS887 Dated 06/14/2004).

Replacements (Reason Specific): A replaced meter may be returned by LTL freight or UPS ARS as long as the meter is not “Question of Accurate Registration” (QAR) and has been successfully withdrawn from the Postage By Phone® System. The Postage By Phone® System withdrawal is accomplished by calling 1-800-303-0573 and performing the secure withdrawal procedure.

Model Change (Reason Code 25): A replaced meter due to a model change may be returned by LTL freight or UPS ARS as long as the meter is not “Question of Accurate Registration” (QAR), and it has been successfully withdrawn from the Postage By Phone® System. The Postage By Phone® System withdrawal is accomplished by calling 1-800-303-0573 and performing the Secure Withdrawal procedure.



Question of Accurate Registration (Reason Code 26-QAR or 29-Display Failure): All meters withdrawn from service due to possible QAR status MUST be returned via USPS Priority Mail with delivery confirmation within 24 hours of withdrawal. Record the delivery confirmation tracking number for possible future use and ensure that the post office processes the package as Priority Mail with delivery confirmation.

USPS requires manufacturers to issue a written report to them within 7 days after a meter is reported as being QAR. This is the reason that QAR meters must be returned as soon as possible.

NOTE: The Postage Meter Activity Report, USPS Form #3601-C must be complete, legible and returned with every meter withdrawn from service.

4 DM Infinity™ R750/R760 Series: Print Engine

ContentsPrint Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3DM Infinity™ R750/R760 Cleaning Procedures . . . .4-4Cleaning Frequency Schedule . . . . . . . . . . . . . . . . . . .4-4Preparing the Printer for Cleaning . . . . . . . . . . . . . . .4-4Cleaning the Transport (Every 3,000,000 Cycles) . .4-5Ink Filter Cleaning Procedure . . . . . . . . . . . . . . . . . . . .4-6Wiper Assembly Cleaning Procedure . . . . . . . . . . . . .4-9Print Head Cleaning Procedure . . . . . . . . . . . . . . . . .4-11Return Print Head to Service . . . . . . . . . . . . . . . . . . . .4-14Servicing the Print Engine Ink Tank . . . . . . . . . . . . .4-15Removing the Print Head Cartridge. . . . . . . . . . . . .4-16Print Engine Assembly Removal . . . . . . . . . . . . . . . .4-17Reinstalling Print Head Unit . . . . . . . . . . . . . . . . . . . .4-21Servicing Print Head Carriage Motor . . . . . . . . . . . .4-25Servicing the Print Engine Board. . . . . . . . . . . . . . . .4-26

DM Infinity™ R750/R760 Series Service Manual Chapter 4: Print Engine


Chapter 4: DM Infinity™ Print Engine

Print Engine

Vent Needle

Inklevel

600 Nozzles

P

S1PH InkLow/RefillSensor

PRINTHEAD

Reservoir Tank

CAP

ABSORBENT PAD

V1

V2

V3

Air VentTube

InkCartridgeTank

S2Low InkSensor

S3Pump Cam PositionSensor:Normally Open

S4CAP PositionSensor:

SupplyInk Refill

Waste Tank/Trap

Ink

Sup

ply

Figure 4-1: Print Engine Layout

Chapter 4: Print Engine DM Infinity™ R750/R760 Series Service Manual


DM Infinity™ R750/R760 Cleaning ProceduresThe following procedure outlines the required steps for cleaning the DM Infinity™ transport, ink filter, wiper assembly and print heads.

Cleaning Frequency ScheduleCleaning Task FrequencyCleaning the Transport Each shift

Cleaning procedure for the Ink Filter Every 1,000,000 machine cycles

Cleaning procedure for the Wiper Assembly Every 4,000,000 machine cycles

Cleaning procedure for the Print Head Every 4,000,000 machine cycles

Preparing the Printer for Cleaning

Wiper Assembly

Ink Filter

Print Carriage(Shown in the cleaning position.)The print head is located inside.

Figure 4-2: Print Carriage in the Cleaning Position

Perform the following keyboard steps to unlock the print head.

1. Select SERVICE MODE. Enter four-digit code (get from Danbury TSS), followed by the [FUNDS] key.

2. Select Diagnostics [1].

3. Select PMC Diagnostics [2].

4. Select Print Head Maintenance [2].

5. Select Move Print Head/Cap [4].

6. Select Printer. Press [A] for Upstream or press [B] for downstream.

7. Select Open Cap [4].

8. Select Move to Tape Position [3].

The power can remain on.



Figure 4-3: Printer Should Look Like This After Completing Step #8.

Cleaning the Transport (Every 3,000,000 Cycles)1. Vacuum paper dust from the printer and the transport areas.

2. Wipe under the top of registration plate with a dampened paper towel.

Registration plate

Figure 4-4: Cleaning the Transport Registration Plate

3. Under the registration plate and lower transport drip tray.

4. Remove the print head and clean it.

5. Reinstall the print head, unless you are also cleaning the ink filter, (see the following procedure).



Ink Filter Cleaning Procedure

Cleaning at 1,000,000 - 1,500,000 CyclesAfter 1,000,000 cycles, the filter and lip seal can be cleaned by gently 'rolling' a damp Q-tip to pick up debris, (see Figure 4-5.)

Filter

Q-tip

Lip Seal

Figure 4-5: Roll Q-tip to Clean Flters as shown.

When cleaning is complete, return the print head to service by performing following the steps.

1. Move the print head to the HOME position [3].

2. Select Close Cap [3].

3. Exit SERVICE MODE using the ROSETTE key [ ] or [Clear] or [Back] keys.



Cleaning at 4,000,000 Cycles1. Use a blunt toothpick to pry the filter out of the lip seal (Figure 4-6.) Be

careful not to bend the filter. A bent filter can cause a printer malfunction.

Blunt toothpick

Print Head CappingStation Filter

Figure 4-6: Carefully Remove the Filter

NOTE: This filter can be cleaned with water and then reused. If the filter is damaged or lost, order P/N QA4-0430-000, a filter replacement pack. This pack comes with 10 filters.

2. Rinse the filter in tap water.

3. Wipe the inside of the lip seal with a damp Q-tip as shown in Figure 4-7.

Figure 4-7: Clean inside of Lip Seal



4. Gently scrape the crevices of the Lip Seal with the end of the toothpick to remove any dust under the tabs.

Blunt toothpick

Tabs

Figure 4-8: Gently Remove Dust and Debris

5. Replace clean filter.

Figure 4-9: Replacing Filter



6. Using the blunt toothpick, lift all the lip tabs to the top of the filter.

Toothpick

Lip Tabs

Figure 4-10: Reposition Lip Tabs on Top of Filter

Wiper Assembly Cleaning ProcedureThe wiper assembly contains a small compressed spring that could severely injure the eye if inadvertently released.

CAUTION! Operator must wear safety glasses.

1. Depress the plastic spring until the wiper assembly is released. The wiper assembly will move about 1/4" to the left. (You may have to manually cycle the maintenance module to remove the wiper assembly.)

2. Gently remove wiper assembly (Figure 4-11).

Plastic Latch

The latch moves in this direction ↑ to disengage.

Figure 4-11: Depress Plastic Spring



2. Rinse the wiper assembly in a sink under warm running tap water (Figure 4-12).

Wiper

Catch Tray

Figure 4-12: Rinse the Wiper Assembly

3. If the wiper assembly dislodges from the catch tray, reassemble as shown in Figure 4-13.

Wear safetyglasess andbe careful not to losethis spring.

Figure 4-13: Reassemble Wiper Assembly

4. Point the tip of the wiper down while snapping the wiper assembly back in place.

Figure 4-14: Replace Wiper Assembly

5. Replace the wiper assembly.



Print Head Cleaning ProcedureTo remove print head from the carriage, perform the following steps:

1. Press the grey release button to the left.

2. Pull the latch handle forward.

3. Lift the grey release lever (Figure 4-15).

122 33

Figure 4-15: Release the Print Head

NOTE: Do not insert and remove the print head cartridge more than five times; septums can get damaged.

4. Lift the print head out of the carriage taking care not to touch the electrical contacts on the print head.

Figure 4-16: Removing the Print Head



5. Using a Q-tip, roll as much debris off the print surface avoiding the orifice plate. Wiping the orifice plate can cause scratches to the wetting surface and harm print quality.

Orifice Plate

Electrical Contacts

Figure 4-17: When Cleaning Print Surface, Avoid the Orifice Plate

6. Thoroughly clean the bumps and sides of the printing surface. Remove any buildup that has occurred in these areas.

Bumps

Sides

Figure 4-18: Clean the Bumps and Sides of Print Surface



7. Since the print head has been previously filled with ink, it will drip when it is snapped back into the carriage. Slide carriage back to the MAINTENANCE position allowing the ink drips to fall into the filter.

Figure 4-19: Move Print Carriage so Location of Print Head is Directly Over Ink Filter

NOTE: Be careful when installing the print cartridge. The rubber septums may be damaged during repeat installations and removals. If the septums are damaged, leakage and print errors may occur. Air can enter the print cartridge through the damaged rubber septums. Cannon will only warranty up to five removals of the print head cartridges .

8. Insert print head back into the carriage (Figure 4-20).

Print Cartridge

RubberSeptums

Figure 4-20: Inserting the Print Head



NOTE: If you replace the print head cartridge, run the "Replace Print Head" routine.

CAUTION!, running this "Replace Print" routine with the old print cartridges (filled with ink) could result in septum failure.

The replace print cartridge routine pumps a great deal of ink into the cartridge. If the cartridge has been used and has already been filled with ink, you can overfill the cartridge by running the replace routine. Running the purge routine should pump less ink and shouldn't cause damage by overfilling the cartridge.

9. Pull the latch handle forward until the grey release button snaps into place (Figure 4-21).

22

11

Figure 4-21: Snap Print Head into Place

10. Perform a PURGE.

11. Print a dozen test patterns.

12. Clean the other print head if it has not already been done.

13. Exit the SERVICE MODE.

Return Print Head to Service1. Move the printer to the HOME position [3].

2. Select Close Cap [3].

3. Exit SERVICE MODE [ ].



Servicing the Print Engine Ink Tank1. Figure 4-22 shows the area where the ink cartridge is installed. Remove

the ink cartridge by unlatching the cover and pulling up as shown.

Unlatch and pull cover up to access ink tank

Latch Cover

Figure 4-22: Unlatch Ink Tank Cover

NOTE: Depress the blue latch on this cover when opening or closing. Failure to use these latches properly will result in damage to them.

2. In Figure 4-23, the ink reservoir is viewed from above. The air vent must be open; the ink is gravity fed and will not work with the vent clogged.

Air Vent Air Vent

Ink TankInk LevelConnector

Low Level Ink SensorReservoir

Figure 4-23: Air Vent and Ink Level Sensor



Removing the Print Head Cartridge1. Pull back Tabs A and B (Figure 4-24). Release tabs also pictured in

Figures 4-15 and 4-16.

Tab ANever touch these screws,

voids the warranty.

Tab B

Figure 4-24: Release Tabs A and B

2. Remove print head cartridge by pulling up and out (Figure 4-25). Remove the hose that comes out of the ink tank and suck the ink out with the blue PB squeegee.

Figure 4-25: Removing Print Head Cartridge

NOTE: Repeatedly removing/reinstalling the print head cartridge could result in damage to the rubber septums. DO NOT install and remove more than five times.



Print Engine Assembly RemovalTo service or clean the print engine, the operator must remove the print engine from the lower transport unit. The print engine is accessible by removing the rear transport cover described in the Lower Transport (Chapter 6). Before beginning this procedure, remove power and follow the LOTO procedure.

1. When the rear cover is removed, locate and disengage the power and signal harnesses.

Power

Signal

Figure 4-26: Disengage Harnesses

2. Locate the brass retaining clip located on the back of the print engine carriage. Pull the retaining clip straight back and down to release the print engine assembly.

NOTE: The harnesses (plugs) MUST be disengaged to release the print engine assembly.

Figure 4-27: Pull Retaining Clip

NOTE: Be sure to fully engage the hook when the print engine is reinstalled. The print engine could move back and forth with the print head if it is not engaged. This could cause the photocells to be intermittently blocked, which may cause erroneous "Cover Open" errors.



3. Once the print engine retaining clip is removed, the print engine assembly will slide back towards the operator.

Retensioning screw used on carriage belt drive

Print or ready position

Home/Maintenance position

Tape position

Use Phillips head screwdriver to detension belt

Figure 4-28: Print Engine with Print Head Installed

CAUTION! NEVER attempt to adjust the Phillips Head screws for height and gap!

IMPORTANT! The Phillips head screws indicated in Figure 4-29 are used to adjust the print head height and gap. DO NOT adjust these screws or the warranty will be voided.

Important! Do not adjust these screws

Top Guide

Print Flag

Tape Flag

Maintenance Flag

Figure 4-29: Height/Gap Adjustment Screws



Detensioning Drive Belt

Phillips Head Screws

Slot

Drive Belt

Phillips Head Screwdriver

Figure 4-30: Loosen Belt Tensioner

1. Locate the indented slot under the print position. Carefully insert Phillips Head screwdriver into the hole directly beneath slot. (Figure 4-31)

Indented slot

Print position flag (tab)

Access Hole used to work maintenance screw and unlock print head.

Figure 4-31: Accessing Maintenance Module



2. The screwdriver will lock into the adjustment screw on the maintenance module.

3. Turning the screwdriver clockwise, the maintenance module moves the wiper, pawl and cap through a full cycle.

4. Continue turning the screwdriver until the pawl is disengaged and the print head slides easily backwards and forward.

Cap/Filter Pawl

Wiper

Print Head

Figure 4-32: Maintenance Assembly

5. Remove the screwdriver.

6. The print head can now be serviced in place or removed.

Shaft

Belt Tensioner

Philips headscrew

Figure 4-33: Loosen Belt Tensioner

The belt tensioner is slackened, allowing the Phillips head screw securing the slotted shaft to be removed as shown in Figure 4-33.



Removing the Print Head CarriageRemove the Phillips head screw securing the slotted shaft on which the

print carriage moves back and forth.

Remove the slotted shaft by twisting gently.

Pull out the entire print head unit. The print head assembly and belt are one unit. If the belt fails, the print head assembly must be replaced.

Do not attemptto remove the belt from this assembly!Removal will damagethe belt.

Figure 4-34: Print Head Unit

Reinstalling Print Head UnitAfter service and maintenance of the print head unit, reinstall it by lining up the track on the print head with the guide on the print engine. The slot pictured in Figure 4-35 must engage the track as shown. Tipping the print head up on the left side will allow the slot to be positioned correctly in the guide.

Print Head

Guide

Slot engaged in Guide

Left Side ofPrint Head

Figure 4-35: Insert Slot in Guide



Inserting Slotted ShaftThe print head assembly contains the slotted shaft the print head travels along when operating. To engage the shaft after service or maintenance, perform the following steps.

1. Insert the shaft as shown in Figure 4-36.

2. Twist the shaft into the left keyhole to lock it down.

Slotted Shaft with flat alignment head and lock-in hole

Figure 4-36: Insert Slotted Shaft; Twist Flat Alignment Head into Left Keyhole to Lock

NOTE: The shaft has flats on both ends. Be sure the rear end engages the keyed slot in the rear and the flats line up correctly in the front slot, as shown.

Belt RoutingThe incorrect carriage belt routing is shown below in Figure 4-37. The belt and print head are one unit, so make sure the belt is routed under the flag, not over it.

NOTE: Incorrect carriage belt routing can cause premature failure.

Incorrect positionBelt must not ride onthe flags

Belt must go under all flagsShaft

Figure 4-37: Incorrect Belt Routing



Retensioning Carriage Belt1. Figure 4-38 illustrates the correct position of the carriage belt following

the reinstallation of the belt and tension assembly. When reinserting the belt, be sure the belt remains under all the flags.

Pin Carriage Belt Tensioner

Figure 4-38: Retensioning Carriage Belt Figure 4-39: Tension Assembly

2. Place the carriage belt over the motor pulley in the rear of the print engine assembly.

3. Holding the belt, pull tight while reinserting the tensioner assembly as shown in Figure 4-38.

4. Place the belt on tensioner assembly.

5. Pull tension assembly forward while tightening down Phillips Head screw.

6. After tensioning the belt, make sure that you replaced the screw removed when you removed the slotted shaft (Figure 4-34) to do this operation.



Connect Ink Supply Lines

NOTE: When removing a hose, snip off end before reinstalling lines or lines will leak.

The ink supply lines for the replacement print carriage are pre-cut and snap into place. Figure 4-40 shows the proper placement of ink supply lines.

‘Shorter’Ink Supply Line

‘Longer’Ink Supply Line

Figure 4-40: Ink Supply Lines

Emptying the Ink ReservoirTo empty the ink reservoir perform the following steps:

1. Remove the ink bottle.

2. Remove the short hose.

3. Use PB blue suction bulb and suck the tank dry through the ink supply line.



Servicing Print Head Carriage MotorThis is a sealed unit and does not require service. (Currently not available as an individual component.)

Figure 4-41: Print Head Carriage Motor



Servicing the Print Engine Board

NOTE: Ribbon cables are routed folding; no connectors are used.

Figure 4-42: Routed Ribbon Cables

Figure 4-43: Print Engine Board

NOTE: The print engines are shipped dry but may have been flashed or porgrammed for your meter base. If you experience 2608 or 2708 errors, check the position of the jummper.



Print Engine Board Jack FunctionsPrint Engine Board Jack Functions Table

Jack FunctionJ1 Printer I/O Connector

J2 Print Head Controller (PHC connector)

J3 Data Connector (only used for reprogramming the PMC)

J4 Maintenance Station Sensor

J5 Print Head Carriage Motor Connector

J6 Maintenance Station Motor Connector

J7 Ink Tanks NVM Connector

J8 Low Ink Sensor Connector

J9 Printer Power Supply Connector

5 DM Infinity™ R750/R760 Series: Upper Transport

ContentsServicing the Upper Transport . . . . . . . . . . . . . . . . . . .5-3Upper Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3Replacing the Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5Accessing and Servicing the Rollers. . . . . . . . . . . . . .5-6

DM Infinity™ R750/R760 Series Service Manual Chapter 5: Upper Transport


Chapter 5: DM Infinity™ Upper Transport

Servicing the Upper Transport

Upper TransportNOTE: Most of the hardware, except the mounting feet, is measured in metirc.

1. Remove the UIC (not shown), dock and cover shown in Figure 5-1.

Dock

Upper Transport

(UIC not shown)

LowerTransport

Figure 5-1: Cover with Dock

2. Remove the five screws as shown in Figure 5-2. (NOTE: These screws could fall into the lower transport - use a magnetized screwdriver and cover or remove the print engines.)

Top CoverRemove Screws

Dock Mount

Top Cover

Figure 5-2: Removing Upper Transport Cover and Dock Assembly

Chapter 5: Upper Transport DM Infinity™ R750/R760 Series Service Manual


1 2 3 4 5 6 7 8

Figure 5-3: Access to Belt, Tensioner and Latch Assemblies

3. When the cover and the dock are removed, the belt, tensioner and latch assemblies can be accessed. (You could tip the cover back rather than completely remove it. Be careful not to damage the ribbon cable.)

Latch

Belt Tensioner

Figure 5-4: Upper Transport Belt Rollers

4. The Phillip head screws numbered 1 through 8 in Figure 5-4 are used to secure the rollers. The screws do not need to be removed when servicing or replacing the belt.



Replacing the Belt1. Loosen the nuts securing the belt tensioner to allow the bracket shown

in Figure 5-5 to slide back and forth.

Nuts10MM Nut Driver

Tensioner

Figure 5-5: Tensioner Assembly Detail

2. Apply pressure to detension the belt roller and the belt. (Figure 5-6).

Figure 5-6: Detension Belt and Belt Roller



Accessing and Servicing the Rollers1. Remove bracket to access and replace rollers.

Note springs

Bracket Remove screws (8)

Figure 5-7: Accessing and Servicing the Rollers

2. Each roller contains a spring. To remove, grasp the roller (Figure 5-8) and pull straight up, holding both the spring and roller unit.

Note: The end slots on the rollers are not equidistant from each roller end

Belt

Figure 5-8: Removing the Rollers



NOTE: Mark ing the outer face with paint might help with reference during reinstallation.

The slots on each roller run in one direction. When servicing or replacing the rollers, leave at least one roller unit on the assembly for reference. The slots on the rollers must be orientated the same way for the belt to track correctly, (see Figure 5-9).

Figure 5-9: Properly Aligned Slots on Transport Rollers

RollersIf the rollers are incorrectly mounted (mixed), the belt may not track correctly.

Outer face - Mark this for reference during disassembly

Note: One groove is more shallowthan other three

Figure 5-10: Rollers

6 DM Infinity™ R750/R760 Series: Lower Transport

ContentsServcing the Lower Transport . . . . . . . . . . . . . . . . . . .6-3Removing the Deck . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3System Schematics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8System Schematic Area A . . . . . . . . . . . . . . . . . . . . . . .6-9System Schematic Area B. . . . . . . . . . . . . . . . . . . . . . .6-10System Schematic Area C. . . . . . . . . . . . . . . . . . . . . . .6-11System Schematic Area D . . . . . . . . . . . . . . . . . . . . . .6-12Main Controller Board. . . . . . . . . . . . . . . . . . . . . . . . . .6-13Diode Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16Operator Adjustments to Prevent or Correct Skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-18Operator Adjustments to Service or Repair Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-21

DM Infinity™ R750/R760 Series Service Manual Chapter 6: Lower Transport


Chapter 6: DM Infinity™ Lower Transport

Servcing the Lower Transport

Removing the DeckPower down the inserter and follow all applicable safety procedures.

1. The deck may be taken off the lower transport by removing the four Phillips head screws shown in Figure 6-1.

Remove four Phillips head screws. Lower right screw is obscured.

Figure 6-1: Location of Four Phillips Head Screws

2. Remove the deck to access the lower transport components.

Figure 6-2: Removing Deck

Chapter 6: Lower Transport DM Infinity™ R750/R760 Series Service Manual


3. To remove the assembly beneath the deck, unfasten the four Phillips head screws shown in Figure 6-3.

Cycle Counter

Figure 6-3: Remove Four Phillips Head Screws (as shown)

4. Remove the nip assembly by tipping the lead edge up and then pulling the assembly forward.

Figure 6-4: Removing the Nip Assembly



5. Note how the harnesses are connected. If the harnesses are not disconnected, do so now before proceeding.

Figure 6-5: Label Harnesses

6. The rollers shown below snap out using your hands only. The rollers obscure a spring that is easily removed. (Refer to the procedure "Removing the Nip Assembly," including Figs 6-24 through 6-27, later in this chapter.)

Note: ‘E’ Clips are used for serviceability

Figure 6-6: Remove Rollers



7. The back of the lower transport is accessible by removing the cover shown in Figure 6-7. Remove the two Phillips head screws, located on each side. Grasp the sides, pull bottom out and up and slide the panel back to re-move.

Note:Additional screwsare located on theopposite side

Figure 6-7: Back of Lower Transport

8. Remove plugs/power and signal harnesses as shown in Figure 6-8. Pull back and down on the retaining ring to remove the print engine.

Retaining Ring

PowerHarness

SignalHarness

Figure 6-8: Remove Plugs/Power and Signal Harnesses and Pull Down on Brass Ring



9. Remove the overflow switch harness before attempting to remove the overflow tray.

Figure 6-9: Remove Overflow Waste Tray

10. With the print engine lock mechanism in operational position, remove the overflow waste tray.

NOTE: The overflow switch is normally closed. If you suspect a faulty or open switch you could jump out the harness (not visible here) for troubleshooting.



System SchematicsThe following schematics are broken into the four areas, Area A, Area B, Area C and Area D. Please refer to Figure 6-10 for a schematic overview.

ARE

A C

ARE

A D

ARE

A B

Figure 6-10: Schematic Overview



System Schematic Area A

Figure 6-11: System Area A



System Schematic Area B

Figure 6-12: System Area B



System Schematic Area C

Figure 6-13: System Area C



System Schematic Area D

Figure 6-14: System Area D



Main Controller Board

J8 J9 J10

J11 J202

J5

J4

J3

J12

J13

J14

J6 J15

J16

J18 J 7

J200

J201 J2 J19 J1 Figure 6-15: Main Controller Board (Part Number R782000 Rev.B) Showing Jack Designators



Main Controller Jack Designator Table

Item # Description Function

J2 +6.5 VOLT POWER IN

J3 LED DRIVERS +5 Volts

J4 PRIMARY SENSOR PHOTO CELLS 1-4, Ink Tray Overflow, and Door Interlock switch

+5 Volts

J5 HIGH CURRENT TTL OUTPUTS Zip mark, Counter, BTA1, and BTA2 +24 Volts

J6 DSP JTAG Not serviceable, used for internal programming

J7 FPGA JTAG Not serviceable, used for internal programming

J8 SERVO MOTOR Power

J9

SERVO MOTOR Commutator

J10 SERVO MOTOR Encoder

J11 LED INDICATOR BOARD Used for stand alone light tower +6.5 Volts

J12 UIC PC/IF Used for connection to customer PC User Interface Control/meter out to PC

J13 USB 3 UIC/USB UIC / Mail Meter Control (MMC functions)

J14 RS232-2 ,RS232-3, RS232-4 One jack is usually used for meter link / Echoplex

J15 INSERTER INTERFACE Used for standard inserter

J16 DSR Bus Out Top portion of jack marked Blue

Both jacks used for APS inserter DSR ring

J16* DSR Bus In Lower portion of Jack marked Red

Both jacks used for APS inserter DSR ring

J18 DEBUG Not serviceable, functions with DSP and FPGA chips

J19 Test points for board voltages

J200 PRINT ENGINE 1 OR A

J201 PRINT ENGINE 2 OR B

J202 UIC USER INTERFACE OR CONTROL User interface control/ meter rib-bon cable

INPUT LED INDICATORS

CR3 PC1 Trip

CR4 PC2 Speed

CR9 PC3 Ph1 Print Head 1 or A

CR10 PC4 PH2 Print Head 2 or B

CR11 NOT USED

CR12 NOT USED

CR13 NOT USED

Main Controller Jack Designator Table continued on the following page...



Item # Description Function

CR14 NOT USED

OUTPUT LED INDICATORS

CR5 Zip marker

CR6 Cover interlock

CR7 Spare not used

CR8 Spare not used

CR16 Upstream BTA Brushless Torque Actuator/ Solenoid activated ski

Cr17 Downstream BTA Brushless Torque Actuator/ Solenoid activated ski



Diode Descriptions

J1 +40V

J19

J2 +6.5 V

CR37 CR34 CR43 CR20 CR50 CR51 CR44 CR35

CR36

CR22

Figure 6-16: Diode Board

Diode Indicator Table

Diode Description (All diode indicators should normally be illuminated. All voltages created onboard by TJC unless noted otherwise.)

CR37 +2.5 VOLTS

CR34 +3.3 VOLTS

CR43 +40 VOLTS PROVIDED TO TJC THROUGH J1

CR20 +20 VOLTS

CR50 +1.8 VOLTS

CR51 +1.2 VOLTS

CR44 +6.5 VOLTS PROVIDED TO TJC THROUGH J2

CR35 +5 VOLT

CR36 -5 VOLTS

CR22 5 VOLT SWITCH Only powered up in conjunction with UIC



The following illustration (Figure 6-17) provides a view of the lower transport area, including the idler nip assembly and several photocells.

Door interlock switch Y583035

PCI Trip LED (Also called Debit LED)

PC2 Speed LED

PH1 Print Head 1 or ‘A’ LED

PH2 Print Head 2 or ‘B’ LED

Figure 6-17: Lower Transport Area Showing Idler Nip Assembly



Operator Adjustments to Prevent or Correct SkewThe mail piece pictured in Figure 6-18 shows how the indicia and other related marks should appear per US Postal standards. If your finished mailpiece is not printed within Postal specifications, the mail will be returned, processing will be delayed, and fines may be levied.

FIM Two DimensionalBar Code

Postal Indicia

Figure 6-18: Letter Box Indicia (There is also an Acceptance indicia not shown here)

Several problems could result from poor placement of the indicia on mailpieces. High seal and skew could result in poor registration or placement of the indicia.

High Seal is a term used to describe a situation that occurs when a collation has not been inserted correctly into an envelope and extends too far out passed the en-velope throat. As a result, the flap will not seal. The incorrectly folded or unsealed envelope will catch and skew as it passes through the MOS (see Figure 5-19.) High seals can be corrected by readjusting the operator settings in the insert area.

SKEW

GUIDE

Vertical StackerBackwall

Note how the piece tracks or travels atan angle to the guide and back wall.Incorrect operator set-up will also manifest itself when the piecetravels too far from theback wall or guide.

Figure 6-19: Incorrect Skew (The guides shown in this figure may not be used.)



Skewing is a term used to describe when a mailpiece is traveling down the inserter chassis incorrectly. This incorrect or uncontrolled travel can cause jamming, damage to the mailpiece, and poor registration. Skewing that occurs after the sealer can be corrected by readjusting the operator setting available on the sealer.

Vertical StackerBack wall

Guide

Paper Flow

Note how the mail piece is close to the guide or backwall. The mail piece should also consistently travelin a straight path that is parallel to the guide orback wall.

Figure 6-20: Correct Envelope Flow (The guides shown in this figure may not be used.)

There are no operator adjustments available to compensate or correct for skew on the DM Infinity™. All corrections must be made upstream or downstream. Always look upstream for problems that show skewing or high seals.

The vertical stackers that follow the sealer section are described as 'downstream'. The vertical stacker has adjustable tensioned rollers, including adjustable arm tension, roller position and angle of travel. Additionally, the stacker rollers are cupped and slotted to facilitate adjustment.

Down Stream Vertical Stacker

DM Infinity™

Figure 6-21: Adjusting Downstream on the Vertical Stacker



The vertical stacker that follows the DM Infinity™ may have rollers similar to those shown in Figure 6-21. If the rollers are present, they should be de-tensioned or raised, allowing the freshly printed indicia to pass under without smearing.

Making sealer adjustment "upstream" may solve many skewing problems that occur later 'downstream'. In the upstream position the vertical stacker tensioned rollers can be set up using any ball Allen 3/16" wrench or PB setup tool, (P/N 3184720). The arm tension is changed by readjusting the black collar shown in Figure 6-22.

DM Infinity™

-

Adjustable Collar

Slotted Arm Ball Allen Tool

Figure 6-22: Upstream on the Vertical Stacker

The guidelines up with the back wall on the DM Infinity™. If there is no guide installed on the MOS, line up both back walls.

Skewing in the vertical stackers can be caused by adhesive build-up on the rollers. The rollers can be removed and soaked in warm water to remove the adhesive build-up.



Operator Adjustments to Service or Repair RollersTo service or repair the rollers in the Nip Assembly shown in Figure 6-23, remove the deck plate. The Nip Assembly can be serviced in place, or it can be removed first.

The nip assembly is secured to the Lower Transport using four Phillips head screws.

Nip AssembliesDeck Plate

Figure 6-23: Remove Deck Plate

Removing the Nip Assembly(Follow the procedure previously described in "Removing the Deck," Figures 6-3 - 6-6.)

1. Press down on the spring to disengage the roller. This will detension the spring on the arm.

Press down on spring to disengage and detension the arm

Arm

Figure 6-24: Disengage Roller Arm



2. Grasp the nip roller arm as shown in Figure 6-25.

3. Using a slot head screwdriver, place flat edge under the roller shaft. Gently lift up to pry the shaft free.

RollerShaft

ArmSlot Head screwdriver

Figure 6-25: Gently Pry Up Roller Shaft

4. The roller can be removed for maintenance and cleaning.

Figure 6-26: Remove Roller for Maintenance and/or Cleaning



5. The shaft, roller and the blue tire are all individual pieces and can be separated to clean.

Figure 6-27: Shaft, Roller and Blue Tire Units Removed for Cleaning

7 DM Infinity™ R750/R760 Series: Error Codes

ContentsChapter 7: DM Infinity™ Error Codes . . . . . . . . . . . . .7-3UIC Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-8More UIC Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . .7-10

DM Infinity™ R750/R760 Series Service Manual Chapter 7: Error Codes


Chapter 7: DM Infinity™ Error CodesNote the common error prefixs. Check the following component areas for cause of failure.

26xx = TJ Controller Errors

27xx = Upstream Printer

28xx = Downstream Printer

Error Code Description Reason Result Possible Causes01

Late print at Printer 0 Printer became ready after document reached print line.

Indicia printed and shifted to the left.

02 Late print at Printer 1 Printer became ready after document reached print line.

Indicia printed and shifted to the left.

03 Undefined UIC does not like this error code.

04 No print at Printer 0 Printer never became ready; waited two inches after doc reached print line.

Indicia was not printed.

Dot clock or printer.

05 No print at Printer 1 Printer never became ready; waited two inches after doc reached print line.

Indicia was not printed.

Dot clock or printer.

06 Printer 0 didn't finish Document reached trail edge of Printer 0 photocell and printer was still printing.

Undetermined because printer could have started and not completed or never started.

Short or ripped document. Bad photocell. Printer problem.

07 Printer 1 didn't finish Document reached trail edge of Printer1 photocell and printer was still printing.

Undetermined because printer could have started and not completed or never started.

Short or ripped document. Bad photocell. Printer problem.

08 Printer 0 Ready Error Printer 0 was ready before debit was sent to UIC.

Printing is out of synch with debiting.

09

Printer1 Ready Error Printer1 was ready before debit was sent to UIC.

Printing is out of synch with debiting.

10

PC1 jam New document has entered TJ and old document is still there.

Jam Jam possible bad PC Document is shorter then distance between PC1 and PC2.

11 PC2 jam New document has reached pc2 and old document has not been taken away.

Jam Jam Possible bad PC Document is shorter then distance between PC2 and PC3.

Error Codes Table continued on following page...

Chapter 7: Error Codes DM Infinity™ R750/R760 Series Service Manual


Error Code Description Reason Result Possible Causes12 PC3 jam New document has

reached pc3 and old document has not been taken away.

Jam Jam - possible bad PC

13 PC1 -> PC2 jam Trail edge of PC1 has arrived and the document has not been shifted to PC2.

Jam Jam between PC1 and PC2; bad PC1

14

PC2 -> PC3 jam Trail edge of PC2 has arrived and the document has not been shifted to PC3.

Jam Jam between PC2 and PC3 - bad PC2

15

Doc is too small Measured doc size at PC1 and it's less then min size.

Will print because money was spent. Then shut down.

Doc too small; min doc size is too large PC1 problem Encoder problem

16 Doc is too large Measured doc size at PC1 and it's greater then max size.

Will print – because money was spent. Then shut down.

Doc too large. Max doc size is too small. Doc stalled - PC1 problemEncoder problem

17 Interlock open Interlock open

18 Over flow tank Over flow tank is full. Fatal error – can not print till corrected.

Not connected-Full tank input not working.

19 Debit error Second debit before printer has started printing on last document.

No print – this will prevent spending money, when a print can not happen.

Possible jam Bad encoder

20 Debit ACK timeout Did not receive a ACK from the UIC for the last debit message.

No print Communication problem with UIC

21

Switch Printer Error Exceeded max num-ber of documents simultaneously printed on same printer.

No print

22 Communication create error.

Error creating message to send UIC.

23 Communication send error.

Error sending message to send UIC.

24 Motor Stall Motor has an error Immediate stop Motor faultyEncoder faultyNo 40volts TJC faulty.


Error Code Table, continued




Meter disabled UIC told TJ meter is currently disabled.

UIC is not in run screen.

TJ asserts error signal to host. No error is displayed on UIC.

26

UIC stopped TJ TJ was stopped via UIC stop button.

TJ stops Stop button on UIC was pressed when system was started via remote start.

27 UIC not ready Mocon signal went active when and UIC was not ready.

Infinity will not start.

Infinity asserts error signal to host. No error is displayed on UIC.

28 Idle timeout Transport is running and no envelope has entered TJ for ‘N’ seconds.

Infinity shuts down.

Host is not running.

29 UIC powering up A MOCON signal occurs while UIC was doing power up.

Infinity asserts error signal to host.

Infinity asserts error signal to host. No error is displayed on UIC.

30

Downstream head not installed

Missing print head. Will not run. Head missing.Bad electrical connection.

31

Upstream head not installed

Missing print head. Will not run. Head missing. Bad electrical connection.

32 Downstream ink tank not installed

Missing ink tank. Will not run.

33

Upstream ink tank not installed

Missing ink tank. Will not run.

34

Downstream ink tank is empty

Out of ink. Will not run.

35 Upstream ink tank is empty

Out of ink. Will not run.

36 PC4 jam Did not get PC trail edge in required amount of time.

Shutdown - assert error line to host.

Jam

37

PC3/PC4 jam Envelope took too long going from PC3 to PC4

Shutdown - assert error line to host.

Jam

38

PC1 blocked Photocell is blocked when it should be clear.

Will not run Photocell is blocked, dirty or faulty.LED not working. Bad connection.

39


Will not run Photocell is blocked, dirty or faulty. LED not working.Bad connection.







Will not run Photocell is blocked, dirty or faulty. LED not working.Bad connection.

41 PC4 blocked Photocell is blocked when it should be clear.

Will not run Photocell is blocked, dirty or faulty.LED not working.Bad connection.

42 Pitch Error Incoming pitch is greater then 16K.

Slow down inserter.

43 Postage could not be set error.

Meter could not set postage.

Stops and will not pring

Not enough money. Host sent value formatted wrong.

44 Alert Error FPGA set an alert Stops

45 PCI Entrance Error Envelope that en-tered TJ is unknown.

Stops

46 Postage Discrepancy Error

Amount printed is not amount required. This is an internal error-will not be displayed on UIC

Stops Postage Recovery.

47 Configuration Error When a SET1 mes-sage is received from DC and the PCN is still 750.

Stops DC did not send a configuration message. Dis-able meter in DC and then enable meter.

48 Batch Reset Error A Batch Reset request was sent from DC while the transport is running.

TJ stops and sends Batch Re-set to the UIC.

Operator hit BATCH RESET while running.

49 Postage Set Timeout Sent set postage to UIC and did not get a response in 300ms

TJ stops and piece will not print.






Error Code Description Possible Causes

1908 Most LEDs on the Infinity board will be lit except the 40 VDCMeter error presses [Clear] to...

Check plug J9 on the print engine boardVerify that J1 on the Infinity has 40 VDC.Check power plugs on print engines.Check print engine ribbon cable connec-tions communications may be lost.

2618 Check the J5 TTL high voltage outputs on the Infinity board; check the Servo motor.Check plug J10 on the Infinity; verify the servo motor encoder functions using UIC diagnostics

2753 Check plug J2 ribbon cable unplugged on the print engine board

2764 The light tower will flash Check plug J7 may be unplugged on one of the print engine boards.Check the print engine homing sensor.Print cartridge is missing or damaged.Check plug on the print engine main board (this plug should power the motor).

2771 Check plug J4 on the print engine main board, the main station may be malfunc-tioning.

2772 Print quality may be poor with blurry indicia

Check plug J6 on the print engine main pboards (main station control).

No UIC display

Transport Infinity still has power Check ribbon cable connection at J202 on Infinity board.

No UIC display

Transport Infinity still has power Check plug J11 on the Infinity board.

UIC and transport are inoperative

UIC and transport are inoperative Verify that you still have power to the CB. Verify that the transport power is working by testing.

UIC will be inoperative

Most of the UIC will be dark except 40VDC.No LEDs will be illuminated flashing red LEDs on the light tower.Constant amber indication on LED tower.

The Infinity board uses the 40 VDC exten-sively; if you lose this voltage most of the Infinity will be dark.Check plug J11 on the Infinity board DC cover open at M1.Check the waste ink level sensor and harness; this sensor should normally be closed.Check plug 4 connection on the Infinity board. All of the PCs generate a cover open upon failure.

0503 Meter will boot up and print but will display Error 0503 after any machine stoppages. You will be prompted to reset the meter.

Check the ribbon cable R70014 (Infinity to UIC dock). It may be damaged or incor-rectly installed. The R70014 cable should only be connected as labeled P202 on the cable to P202 on the Infinity board. P203 on cable to the UIC connection on the dock.



UIC Error CodesError Description10A7 ECC Invalid Data Address

10A8 ECC Invalid Code Word Address

10A9 UART Posted an Error

10AA Timer Posted an Error

10AB Invalid Flash Address

10AC Flash Verification Failed

10AD Flash Erase Failed

10AE Invalid Post Function ID

10AF Invalid GPIO Port

10B0 Jump Table Overflow

10B1 CRC Failed

10B2 DMA Failed

10B3 Invalid Channel

10B4 LSFR Test Failed

10B5 Invalid Printer Mode

10B6 Too Soon for Alternate ID

2601 Late print at Printer 0

2602 Late print at Printer 1

2603 Reserved

2604 No print at Printer 0

2605 No print at Printer 1

2606 Upstream Printer did not finish

2607 Downstream Printer did not finish

2608 Upstream Printer Ready Error

2609 Downstream Printer Ready Error

260A PC1 jam

260B PC2 jam

260C PC3 jam

260D PC1 -> PC2 jam

260E PC2 -> PC3 jam

260F Envelope is too small

2610 Envelope is too large

2611 Interlock open

2612 Over flow tank

2613 Debit error

2614 Debit ACK timeout

2615 Switch Printer Error

2616 Error creating message to send UIC

2617 Error sending message to send UIC

2618 Motor stall

UIC Error Codes Table continued on following page...



Error Description2619 UIC told Infinity™ Meter is currently disabled

261A UIC stopped Infinity™

261B UIC not ready

261C Transport is running and no envelope has entered Infinity™ for ‘N’ seconds.

261D UIC Powering-up

261E Downstream head not installed

261F Upstream head not installed

2620 Downstream ink tank not installed

2621 Upstream ink tank not installed

2622 Downstream ink tank is empty

2623 Upstream ink tank is empty

2624 PC4 jam

2625 PC3 – PC4 jam

2626 PC1 – blocked




262A Incoming pitch is greater then 16K

262B Meter could not set postage

262C FPGA set an alert

262D Envelope that entered Infinity™ is unknown

262D – 26F0 Reserved

26F1 Head Position Error – head was not in the print position when debit received

26F2 Postage Recovery Override. [Start] key was pressed when Print Ready Line is asserted

26F3 Debit Recovery

26F4 Mail processing completed

26F5 Invalid postage format in the debit message

26F6 Error setting the postage value in the debit message

26F7 Invalid postage format in the set postage message

26F8 Error setting postage value in the set postage message

26F9 Active Printer / Debit Printer mismatch

26FA Debit Too Soon – Debit was received within 100ms from the previous debit

UIC Error Codes Table, continued



More UIC Error CodesError Reporting FormatError codes displayed on the UIC (or posted to the error log) consist of four hexadecimal digits. The first two digits represent the "error class" from which the error was reported or the area in which the error occurred (e.g. accounting, rating, etc.). The second two digits specify the specific error or event reported by the sub-system or which occurred within the system area.

Error ClassesFollowing is a table of Error Classes for the UIC. All unspecified class values are reserved for future use. All values are in hexadecimal. (Some of the Error Class Codes list the class in decimal instead of hex in the ERRORCODE.H file.)

UIC Error Classes Table

Error Class (Hex) Error Class (Dec) System Area0x00 00 Reserved

0x01 01 System Task (SYS)

0x02 02 Bob Task: Vault-related

0x03 03 Bob Task: PHC-related

0x04 04 Bob Task: Art Card-related

0x05 05 Bob Task: Task-related

0x06 06 PMC Interface Task

0x07 07 PMC Interface Task (spare)

0x08 08 Operator Interface Task (OIT)

0x09 09 C6029 Messaging

0x0A 10 Departmental Accounting (internal)

0x0B 11 Data Capture Application (DCAPI)

0x0C 12 Postal Security Device (PSD): Group 1

0x0D 13 Postal Security Device (PSD): Group 2

0x0E 14 Postal Security Device (PSD): Group 3

0x0F 15 Postal Security Device (PSD): Group 4

0x10 16 Print Head Controller (PHC)

0x11 17 Rating

0x12 18 Mailing Machine Controller (MMC)

0x13 19 Motion Controller Software (MCS)

0x14 20 DM800 Operations (reserved)

0x15 21 External Device Manager (EDM)

0x16 22 MidJet Motion Control Processor (MCP)

0x17 23 USB Dongle: External Software Loading Device

0x18 24 Postage-By-Phone (PBP)

0x19 25 Printer Maintenance Controller (PMC)

UIC Error Classes Table continued on the following page...



Error Class (Hex) Error Class (Dec) System Area0x1A 26 External Weighing Platform

0x1B 27 Presets

0x1C 28 Universal Serial Bus (USB) Layer

0x1D 29 Phoenix (CSPARK) MCP-based PMC Errors

0x1E 30 Abacus Accounting

0x1F 31 Postage-By-Phone PSD Errors

0x20 32 iButton® PSD Errors

0x21 33 iButton® PSD Errors

0x22 34 Janus Image Generator Errors

0x23 35 Janus Print Head Security Errors

0x24 36 Janus Print Manager Errors

0x25 37 Janus Bob Task Errors

0x26 38 Infinity™ controller

0x27 39 Upstream PMC (Infinity™)

0x28 40 Downstream PMC (Infinity™)

0x29 41 MidJet Power Stacker MCP Errors

0x2A 42 MidJet WOW MCP Errors

0x2B 43 K700 Print Manager Errors

0x2C 44 Reserved for more error classes

0x2D 45 Reserved for more error classes

0x2E 46 Reserved for more error classes

0x2F 47 Reserved for more error classes

0x30 48 Reserved for more error classes

0x31 49 PHC error for 1st print head upstream (See errors for 0x10)

0x32 50 PHC error for 2nd Print head upstream (See errors for 0x10)

0x33 51 PHC error for 3rd Print head upstream (See errors for 0x10)

0x34 52 PHC error for 4th Print head upstream (See errors for 0x10)



0xDE 222 Redirection code for task exception

0xDF 223 No longer used error codes can't be reused

UIC Error Classes Table continued



System Task Related Error CodesSystem task related event codes are denoted by "01."

UIC System Task Related Error Codes Table

Error Description0101 Vault is missing from system

0102 Print head not installed

0103 Vault error

0104 Print head error

0105 Vault is not locked

0106 Print head is not locked

0107 PMC error

0108 Flash checksum doesn’t verify

0109 Base detection error

010A A base is detected, but no response received

010B Connected to an unknown base type

010C Power-up sequence event timeout

010D OIT initialization timeout

010E CM/PM initialization timeout

010F SCM/BOB initialization timeout

0110 Print head security initialization timeout

0111 OIT message timeout

0112 CM message timeout

0113 SCM/BOB message timeout

0114 General message timeout

0115 EMD file not found in FFS

Vault (BOB Task) Related Error CodesVault (BOB) related error codes are denoted by a "02."

UIC Vault Related Error Codes Table

Error Description0200 An outside task has received an error from BOB. However, the error

handler queries BOB and BOB indicates that there is no error. A possible reason is the return value from a call to function call to fnValidData or fnWriteData is not being checked.

0201 The PSD is not present or did not respond at power-up.



Print Head Controller (BOB) Related Error CodesPrint Head Controller (PHC) related event codes are denoted by a "03."

UIC PHC (BOB) Task Related Error Codes Table

Error Description0300 Reserved

0301 Message class not supported

0302 Wrong instruction code

0303 Session initialization did not occur

0304 Authentication signature failed

0305 Piece count did not increment

0306 Print head busy

0307 ASIC communication failure

0308 Print head paper jam

0309 Print head voltage not detected

030A Incorrect image for zone 1

030B Indicia image not selected

030C Attempt to print wrong currency

030D Print Head is not present

030E Print Head communications parity error

030F Message timeout or unknown state

0310 Message not processed due to wrong PHC state

0311 Wrong message parameters (P1, P2) passed

0312 Out of RAM

0313 No indicia image loaded

0314 No Town Circle image loaded

0315 No Ad Slogan image loaded

0316 No Inscription image loaded

0317 No Entgelt Bezahlt image loaded

0318 No Token image loaded

0319 No Permit image loaded

031A No Blank image loaded

031B No Report image loaded

031C No Font image loaded

031D Invalid ASIC Font Register.

031E Test Domain not currently active

031F EEPROM Programming Error condition.

0320 EEPROM programming error

0321 EEPROM Locked

0322 Invalid Parameter ID

0323 No keys present

UIC PHC (BOB) Error Codes Table continued on following page...



Error Description0324 Print Head power-up test: DES test failed

0325 Print Head power-up test: jam error

0326 Print Head power-up test: ASIC communications failure

0327 Print Head power-up test: RAM error

0328 Print Head power-up test: image error

0329 Print Head power-up test: security error

032A Print Head power-up test: ASIC hardware error

032B Print Head power-up test: printing error

Art Card Related Error CodesArt Card related event codes are denoted by a "04."

Error Description0400 Reserved

0401 External card not present

0402 External card Parity error

0403 Message timeout or unknown state

0404 Card slot empty or unreadable card

0405 Requested installation exists

0406 Card licensed to too many meters

0407 File descriptor error

0408 Incorrect secret code submission

0409 Secret code locked

040A Write and update memory impossible

040B Incorrect length or address range error

040C No successful transaction

040D Cannot select indicated file

040E Access conditions not fulfilled

040F No currently selected Elementary file

0410 Incorrect parameters in data field

0411 File not found

0412 Not enough memory

0413 Incorrect reference (illegal address)

0414 Wrong length (non-secure messaging)

0415 Command option not selected

0416 Incorrect application

0417 Purse balance insufficient

0418 Purse balance error

0419 Error during write

041A Purse selection error or invalid purse

041B Invalid purse detected

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Error Description041C Key file selection error

041D Symmetrical key

041E Referenced secret code not initialized

041F Issuer secret code not entered

0420 No session key established

0421 Improper graphics signature

BOB Task Related Error CodesBOB task related event codes are denoted by a "05."

UIC BOB Error Codes Table

Error Description0500 No error

0501 Unknown intertask message or script request

0502 PSD failed to reply to a message

0503 PHC failed to reply to a message

0504 External card failed to reply to a message

0505 General communication failure

0506 PSD USB driver failure

0507 PHC PB232 driver failure

0508 External card T = 0 driver failure

0509 Internal error encountered by Smart Card Manager (SCM) task

050A General device driver failure

050B Unknown intertask message

050C Access code procedural error

050D The requested operation is not installed

050E Required font not installed

050F Font download error

0510 Error retrieving report hash

0511 Error determining PHC power parameters

0512 Error determining current printing mode

0513 Error while deriving meter status

0514 Error while updating the batch registers

0515 Error while gathering report data

0516 Error gathering Ad Slogan information

0517 Error gathering Inscription information

0518 Error while preparing download to the PHC

0519 Error while preparing to download a leading barcode image

051A Error while preparing to download a lagging barcode image

051B Error preparing to perform a Pre-debit operation

UIC Art Head Error Codes Table, continued

UIC BOB Error Codes Table continued on the following page...



Error Description051C Error preparing the PHC Configuration Record

051D Error while preparing the Vendor Key

051E Snippet signature is unacceptable to the PSD [No Longer Used in UIC Ver 8.07]

051F Indicia was not found in Flash

0520 Indicia font was not found in Flash

0521 Report was not found in Flash

0522 Report font was not found in Flash

0523 Town circle was not found in Flash

0524 Town circle font was not found in Flash

0525 Error reading either the UIC date or time

0526 Error building a device message

0527 Erroneous message script ID

0528 Unexpected device message reply length

0529 Unknown component ID in the print zone packed byte parameter

052A Unknown function ID in the print zone packed byte parameter

052B Message was resent the maximum number of times without a response

052C A problem was encountered when retrieving a test print from Flash memory

052D The current account has expired during a mail run.

052E An error occurred while preparing the trusted software key

052F Unknown device ID found in a “tealeaves” table

0530 Departmental account does not have enough funds

0531 Departmental account has reached allowed (i.e. maximum) mail pieces

0532 Unknown departmental accounting error

0533 Error occurred while getting information from an installed type “Misc” graphic

0534 Error occurred while getting information from an installed Swiss Star

0535 Error accessing a required Entgelt Bezahlt in Flash

0536 Error occurred while trying to get bar code parameters from Flash

0537 Error while trying to get NPCG.BIN from external flash

0538 Error while trying to get xxxPCG.BIN from external flash

0539 Error while trying to get PRINTEST.BIN from external flash

053A The gate keeper model is unknown

053B Snippet handler was unable to retrieve a required snippet file from FFS FLASH

053C Snippet Handler Has Redundantly Reset PHC Memory Mapping During A Bobutils Single Message Operation

053D Snippet Handler Has Redundantly Reset PHC Memory Mapping During A Bobutils Perform Script Operation

053E Snippet Handler Has Redundantly Reset PHC Memory Mapping During Handling Of An Intertask Message

053F PHC Driver Has Noted An Exception

0540 PHC Driver Link Layer Reports No Response From PHC

0541 PHC Driver Reports A Required NAK Was Not Received

UIC BOB Error Codes Table, continued

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Error Description0542 PHC Driver Reports A Bad Checksum from the PHC

0543 PHC Driver Reports No Reply From The PHC Before Timeout

0544 7816 External Card Driver Reports A Transmission Error

0545 7816 External Card Driver Reports A Receive Error

0546 7816 External Card Driver Reports A 7816 Message Case Error

0547 Should never show up as an error but required for Snippet Handler Reset Operation

0548 iButton® PSD driver failed to reply to a message

0549 iButton® PSD driver, event != SUCCESS

054A Error when LFSR failed to initialize

054B iButton® driver reports an overdrive reset failure

054C iButton® driver reports an IO error

054D iButton® driver reports an IPR register error

054E iButton® driver reports a device read status

054F iButton® driver reports an a device reset error

0550 iButton® driver reports a device state error

0551 iButton® driver reports a write IO error

0552 iButton® driver reports and IPR write error

0553 iButton® driver reports a write status error

0554 The BP_PSD_TYPES_SUPPORTED byte does not have a bit set for any PSD type known to this UIC software.

0555 iButton® error reported when Certificate could not be retrieved, SCM_IPSD_PHC_CERT_MISS_ERROR

0556 iButton® error reported when certificate key could not be obtained. SCM_IPSD_PCNCKEY_MISS_ERROR

0557 iButton® error reported if the UIC failed to create the debit certificate send to the PHC SCM_IPSD_DEBCERT_PREP_ERR

0558 Couldn’t add the record to Refill Shadow log, SCM_ERR_WRITE_REFILL_SHADOW

0559 Couldn’t add the record to Debit Shadow log, SCM_ERR_WRITE_DEBIT_SHADOW

055A Error reported when a unit tries to send a message to the wrong type of PSD. This usually means that the bobPsdConversion tables need to be added to or adjusted. SCM_ATTEMPT_MSG_TO_WRONG_PSD_TYPE

055B Error reported when the selections for mail piece images will not fit on the envelop. SCM_NOT_ENOUGH_PRINT_ROOM

055C Error reported when an extended print image was not found in PHC memory. SCM_EXTENDED_IMAGE_NOT_LOADED

055D Error reported when the selected print components do not have the same horizon-tal or vertical expansion factors. SCM_MIXED_PRINT_FACTORS

055E SCM_CREDIT_LIMIT_EXPIRED, the credit limit is about to expire and the mail is being halted to avoid a PSD error.

055F SCM_RECOVERY_ATTEMPT_EXPIRED, attempt to recover postage to tape timed out.

0560 SCM_INVALID_EXTEND_PRINT_IMAGE, the MMC has asked to print more extended images than what is available.

0561 SCM_REPLY_ONLY_BAD_DEVICE, Tried a fnDeviceMessageReplyOnly for a device that is NOT supposed to get no-wait messages.


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Error Description0562 SCM_LAST_MSG_NOT_FINISHED, Attempt to use the pTransferStruct and/or

txrxbuffers when fInUse is set.

0563 SCM_CURRPHCIDX_OUTOFRANGE, SCM_MAIL_IN_PROGRESS cmd had out of range values for current PHC index.

0564 SCM_NEXTPHCIDX_OUTOFRANGE, SCM_MAIL_IN_PROGRESS cmd had out of range values for next PHC index.

0565 SCM_CURRPHCIDX_MISMATCH, SCM_MAIL_IN_PROGRESS had current PHC index that did NOT match the last PreDebit or CompleteDebitWParams msg sent to PSD.

0566 SCM_SETPHCIDX_OUTOFRANGE, An fnWriteData( BOBID_SET_PHC_IDX ) rx’d with an out of range value.

0567 SCM_TOO_MANY_PHCS_FOR_PSD, this PSD cannot support the number of print-heads on the base.

0568 SCM_REPLYID_LASTID_MISMATCH, msgID in fnDeviceMessageReplyOnly was differ-ent than the last msgId sent no-wait (not to PSD).

0569 SCM_REPLYID_LASTID_MISMATCH_PSD, PSD msgID in fnDeviceMessageReplyOnly was different than last msgId sent no-wait to PSD.

0x6A SCM_SCHEDULE_BOB_ERR, The utility function fnScheduleBob is returning an error.

0x6B SCM_VALID_DATA_ERR, The utility function fnValidData is returning an error.

0x6C SCM_WRITE_DATA_ERR, The utility funciton fnWriteData is returning an error.

0x6D SCM_BLANK_COMPONENT_NOT_FOUND, Could not find a particular blank component that was called for by print zone rules.

0x6E SCM_NO_PZR_FOR_PIT, asked to download a print type for which no rule sets exist.

PMC Interface (PMCI) Task Related Error CodesPMCI task related event codes are denoted by a "06."

UIC PMCI Error Codes Table

Hex Error Dec Error Description0600 00 Motor Over heated

0601 01 Unknown PMCI message received

0602 02 Unknown Profile message ID

0603 03 Unknown PB232 message ID

0604 04 Unknown PB232 message header

0605 05 Unknown PB232 class code

0606 06 Unknown PMCI intertask message

0607 07 Bad query response format to PMCI

0608 08 Unknown status state recorded

0609 09 Unknown sensor status recorded

060A 10 Unknown download state during communications failure

060B 11 Communications failure when profiles are enabled.

060C 12 Status failure during mode switch

060D 13 No status during error recovery

060E 14 No idle message during error recovery

060F 15 Unknown state during communications failure


UIC PMCI Error Codes Table continued on the following page...



Hex Error Dec Error Description0610 16 Unknown state during mode switch

0611 17 Unknown mode switch from System Control

0612 18 PMC cannot go into standalone mode

0613 19 PMC cannot exit standalone mode

0614 20 PMC invalid switch into standalone mode

0615 21 No tape counter read by the PMCI

0616 22 Invalid mode when starting profiles

0617 23 Unknown status from smart card manager

0618 24 Unknown system controller maintenance

0619 25 Invalid diagnostic from the OIT

061A 26 Invalid maintenance request from PMC

061B 27 Invalid maintenance lookup type

061C 28 No state found (invalid function call)

061D 29 Profiles not loaded to start

061E 30 Unknown message received by PMC

061F 31 Unknown standalone byte passed to PMC

0620 32 PMC not idle; Cannot go to standalone mode

0621 33 PMC message header received in standalone mode

0622 34 Invalid PMC purge received.

0623 35 Invalid maintenance state from PMC

0624 36 Invalid initialization request received by PMC

0625 37 Print head install received in wrong state

0626 38 Illegal motion control mode byte

0627 39 Illegal time byte value received

0628 40 UIC tried to set the time twice

0629 41 Illegal UIC standalone operation

062A 42 Illegal maintenance download

062B 43 PMC cannot sleep (not idle)

062C 44 Sleep indicator sent from UIC is wrong

062D 45 Invalid message header in sleep mode

062E 46 Invalid log request value

062F 47 Bad log type sent from the UIC

0630 48 PMC cannot start the maintenance

0631 49 PMC cannot go idle (invalid state)

0632 50 Invalid UIC maintenance parameter

0633 51 Print head ink low (cannot replace)

0634 52 No time for the PMC

0635 53 Unknown PMC status code reported

0636 54 Message from queue had error

0637 55 Unzip buffer allocation failed

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UIC PMCI Error Codes Table, continued



Hex Error Dec Error Description0638 56 Zip buffer allocation failed

0639 57 Device Initialization Error

063A 58 Clock not set or not running

063B 59 Can’t set print mode with BOB task

063C 60 Unknown PMC maintenance status

063D 61 Procedural error

063E 62 Bad query response format to GPMI

063F 63 Motor driver error

0640 64 Chopping error

0641 65 Head voltage error

0642 66 Carriage home sensor

0643 67 Vacuum Pump home sensor

0644 68 Carriage lock sensor

0645 69 Sub-tank level sensor

0646 70 Maintenance data communications timeout

0647 71 No print head installed

0648 72 Motor command error

0649 73 Fan motor error

064A 74 Waste tank full

PMC Interface (PMCI) Spare Task Related Error CodesPMCI spare task related event codes are denoted by a "07."

Error Description0700 No error

UIC PMCI Error Codes Table, continued



Operator Interface (OIT) Event CodesOIT event codes are denoted by a "08."

Hex Error Dec Error Description0800 00 No response from BOB task

0801 01 No response from PMCI task

0802 02 No response from other task (unspecified)

0803 03 Problem with parameter compare field in a key or event record

0804 04 Field overflow

0805 05 Failed to retrieve date

0806 06 Negative date advance initialization

0807 07 A PCN parameter has an illegal value

0808 08 A vault parameter has an illegal value

0809 09 A mutli-page list contained more entries than S/W accomodates

080A 10 Failure status returned from message sent to PMCI

080B 11 Image ID is out of range

080C 12 Serial report task reported that an invalid report was selected

080D 1 Serial report task reported that the selected report is not cur-rently available

080E 14 A screen ID was requested for a screen constant that is invalid

080F 15 Out of box screen sequence table is missing a screen or not in sync w/screen file

0810 16 OIT did not receive mode change from SYS task

0811 17 OIT was unable to commit a Confirmation Services record

0812 18 Warning that Print Head needs to be replaced

C6029 Messaging Error CodesC6029 Messaging error codes are denoted by a "09."

C6029 Messaging Error Codes Table

Error Decsription0900 General C6029 error

0901 A problem has been detected with the modem

0902 The outgoing message format has an unknown token

0903 Unable to send intertask message

0904 The OIT has made an unknown request from the modem

0905 Request from an invalid task was made

0906 Request sent to the wrong task

0907 Problem retrieving a Confirmation Services record



Postal Security Device (PSD) Group 1 Error CodesPSD Group 1 error codes are denoted by a "0C."

PSD Group 1 Error Codes Table

Error Description0C00 No error

0C01 Middle layer failed

0C02 Middle layer invalid type value

0C03 Middle layer invalid mode value

0C04 Middle layer invalid key index

0C05 Middle layer invalid data size

0C06 Middle layer invalid execution failure

0C07 Middle layer no key

0C08 Middle layer no X value

0C09 Middle layer invalid command

0C0A Middle layer invalid pointer

0C0B Middle layer bad clock

0C0C Middle layer no PQG loaded

0C0D Middle layer record not found

0C0E Middle layer invalid algorithm type

0C0F Middle layer invalid file type

0C10 Middle layer out of memory

0C11 Middle layer invalid media type

0C12 Middle layer invalid File ID

0C13 Middle layer invalid Record ID

0C14 Middle layer NVM Failure – No longer Used

0C15 Middle layer duplicate ID

0C16 Failed to enable PSD

0C17 All of the key data is not valid

0C18 The generic data records are not loaded

0C19 Fail to delete root key

0C1A The incoming message length is not valid

0C1B The hardware status is battery low

0C1C Unknown error in the Middle Layer interface

0C1D The file system has failed

0C1E The record was not found for the file system

0C1F The File Type parameter is not valid

0C20 The Media Type parameter is not valid

0C21 The File ID parameter is not valid

0C22 The Record ID parameter is not valid

0C23 File already exists

0C24 Not allowed to create file

0C25 Failed status passed from the middle layer



UIC PSD Group 1 Error Codes Table continued on the following page...

Error Description0C26 Invalid data size passed from the middle layer

0C27 Invalid pointer passed from the middle layer

0C28 No key has been passed from the middle layer

0C29 Execution failure has been passed from the middle layer

0C2A Invalid cryptographic algorithm

0C2B The message not valid (key manager)

0C2C The Key Name is not valid for an RSA key

0C2D The record type in header is not valid for given operation or purpose

0C2E The hash type is not valid (key manager)

0C2F The signed key name is not valid (key manager)

0C30 The revision is not valid (key manager)

0C31 The verification of signature on the input failed to verify (key manager)

0C32 The PCN doesn’t match (key manager)

0C33 The serial number doesn’t match (key manager)

0C34 No active key in the record (key manager)

0C35 There is no key instance in Key Mapping record (key manager)

0C36 There is no Key Mapping record exists for given key purpose

0C37 The incoming message length is not valid (key manager)

0C38 The validity dates are not valid (key manager)

0C39 The data length is not valid (key server)

0C3A The data pointer is not valid (key server)

0C3B The algorithm type is invalid for requested key service (key server)

0C3C Middle Layer returned “failed” status (key server)

0C3D Maximum number of stored keys exceeded (key server)

0C3E Writing to NVM is failed (key server)

0C3F Middle Layer returned “execution” error (key server)

0C40 Given key does not exist (key server)

0C41 The translation is not valid for given key (key server)

0C42 Unable to convert key data (key server)

0C43 Failed to get key exchange key (PSD-PHC)

0C44 Failed to decrypt session seed (PSD-PHC)

0C45 Failed to derive key (PSD-PHC)

0C46 Failed to get authentication key (PSD-PHC)

0C47 Failed to build SDR footer (PSD-PHC)

0C48 The record type in message header doesn’t match with given operation

0C49 The key name ID in the message footer is not valid (PSD-PHC)

0C4A The PCN in message header doesn’t match with that in PSD

0C4B Same as “Invalid PCN”

0C4C The serial number in message header doesn’t match with that in PSD

0C4D Same as “Invalid serial number” (PSD-PHC)

UIC PSD Group 1 Error Codes Table, continued



Error Description0C4E Signature in message footer not valid (PSD-PHC)

0C4F The hash type in the message footer is not valid (PSD-PHC)

0C50 Incoming message length is not valid (PSD-PHC)

0C51 The date/time value is out of limit

0C52 The string-formatted data time is not valid

0C53 The BCD-formatted data time is not valid

0C54 The given middle layer error was not found

0C55 An unexpected error has occurred

0C56 PSD re-initialization is not permitted (authorize)

0C57 Updating Control layer software is not permitted (authorize)

0C58 Hash type in SDR footer is not valid (authorize)

0C59 The key name ID in the SDR footer is not valid (authorize)

0C5A The signature in the SDR footer is not valid

0C5B Clock data object not initialized

0C5C GMT offset out of range

0C5D Clock data object initialization failed

0C5E Clock data file write failure

0C5F Clock data file read error

0C60 Funds manager no active HMAC key

0C61 Funds manager: supplier signature expired

0C62 Generic data: settable digits exceeded

0C63 Signed record encryption key invalid

0C64 Key Manager: invalid indicia algorithm

0C65 Key manager: failure to expire session key

0C66 Key Manager: PSD unable to verify LaPoste Generated MAC using loaded secret key

0C67 Data name in PVD msg does not match country configuration

0C68 Encrypting key date in load secret key is not valid

0C69 Funds manager The ISN in the postage ID does not match the ISN in the PSD.

0C6A Funds manager The post ID has expired, no debits are allowed.

0C6B Funds manager Failure to decrypt mSecret.

0C6C Funds Manager no Finalizing Franking Record performed before PVD Req

0C6D Audit Manager Failure to generate a Finalizing Franking Record

0C6E Audit Manager Finalizng Franking Record exceeds buffer size

0C6F Audit Manager Unexpected Error

0C70 Secure Date Failure to read the secure data file

0C71 Secure Data Failure to Write the secure data file

0C72 Secure Data not initialized

0C73 FUNDS_MGR_INIT_DECRYPT_MSECRET, debit operation will return this error code when it fails to decrypt existing Msecret with stred RSA private key.




Postal Security Device (PSD) Group 2 Error CodesPSD Group 2 error codes are denoted by a "0D."


Error Description0D00 No error

0D01 The record type in header is not valid for given operation or purpose

0D02 The PCN in the SDR header does not match with the PSD parameter

0D03 The serial number in SDR header does not match with the PSD parameter

0D04 Nonce doesn’t match

0D05 Nonce is expired

0D06 The file system version doesn’t match

0D07 Fail to generate nonce

0D08 Server password doesn’t match

0D09 The incoming message length is not valid

0D0A The submission (postage or mail) date has not been set

0D0B The mail date is out of advance limit

0D0C The required postage value is not valid

0D0D PSD has come to the end of life cycle

0D0E Transaction is not allowed because of bad AR Lockout value

0D0F There are insufficient fund in the meter

0D10 The printer session is not established

0D11 Call to Pre Debit, Perform Debit or Complete Debit is not in correct sequence

0D12 Received data don’t match with that in PSD

0D13 The refill amount exceeds the maximum limit

0D14 The refill amount is invalid

0D15 Verification of signed record is failed

0D16 Refill failure counter exceeds the limit allowed

0D17 The Data Center status indicates that PSD is not to be withdrawn

0D18 Data Center message indicates invalid account status

0D19 Data Center message indicates invalid serial number or account number

0D1A Data Center message indicates invalid meter status

0D1B Data Center message indicates Descending Register capacity exceeded

0D1C Data Center message indicates that refill exceeds authentication limit

0D1D Data Center message indicates insufficient funds in PSD

0D1E Data Center has technical difficulties in PVD transaction

0D1F Data Center message indicates invalid refill amount

0D20 Data Center message indicates meter database is locked

0D21 Data Center requires the reissue of Postage Center Value Download request

0D22 The record type in the message is not what was expected


0D24 The serial number in the SDR header does not match with the PSD parameter

0D25 The key name ID in the SDR footer is not valid





Error Description0D26 The signature in the SDR footer is not valid

0D27 The hash type in the SDR footer is not valid

0D28 Message Length is incorrect

0D29 The Inspection Date is due

0D2A The AR Lockout flag is set

0D2B The output buffer is too small (overflow)

0D2C Data from Data Center doesn’t match that in PSD

0D2D The record type in the SDR header is not valid

0D2E The PCN in the SDR header does not match with the PSD parameter

0D2F The serial number in SDR header does not match with the PSD parameter

0D30 The hash type in the SDR footer is not valid

0D31 The key name ID in the SDR footer is not valid

0D32 The signature in the SDR footer is not valid

0D33 Data Center message indicates invalid serial number or account number

0D34 Data Center message indicates invalid meter status

0D35 Data Center message indicates Descending Register capacity exceeded

0D36 Data Center message indicates that refill exceeds authentication limit

0D37 Data Center message indicates there are not enough funds PSD

0D38 Data Center has technical difficulties

0D39 Data Center message indicates invalid refill amount

0D3A Data Center message indicates that the meter database is locked

0D3B Data Center requires the reissue of PVD request

0D3C Data Center error status is unexpected

0D3D The account status is not valid

0D3E PSD cannot assign value to register

0D3F Register value arithmetic overflow

0D40 Attempt to subtract more amount than what the register has

0D41 Fail to read data from indicia data file

0D42 Device data object not initialized

0D43 Unable to read data from security data file

0D44 Low postage warning value exceeds the maximum low postage warning value

0D45 The value to be set as data duck parameter is out of range

0D46 The value to be set as town duck parameter is out of range

0D47 The clock drift correction value exceeds the limit

0D48 GMT offset value is out of range

0D49 User setting data object not initialized

0D4A Postal setting object not initialized

0D4B The signed record signature in the record footer is not valid

0D4C The signed record key doesn’t match

0D4D The signed record type doesn’t match with given SKR





Error Description0D4E The PCN in the record header doesn’t match with that in PSD

0D4F The serial number in the record header doesn’t match with that in PSD

0D50 The signed record key data size doesn’t match

0D51 The signed record key data doesn’t match

0D52 The signed record key is not valid

0D53 No SKR file record exists for the given key purpose

0D54 A key already exists in a SKR

0D55 The data ID or data name doesn’t match the given operation

0D56 The incoming message length is not valid

0D57 The record type in header is not valid for given operation or purpose


0D59 The serial number in SDR header does not match with the PSD parameter

0D5A The hash type in the SDR footer is not valid

0D5B Attempt to recover PSD from missing Packet

0D5C BOB Timed out waiting for a response and has sent another

Postal Security Device (PSD) Group 3 Error CodesPSD Group 3 error codes are denoted by a "0E."


Error Description0E00 No error

0E01 The key name ID in the SDR footer is not valid

0E02 The signature in the SDR footer is not valid

0E03 Invalid File Access Type

0E04 The incoming message length is not valid

0E05 File access is denied

0E06 Invalid input file ID from Get File Attribute command

0E07 PSD counter object not initialized

0E08 Error in send host message (control manager)

0E09 The hardware status is unknown (control manager)

0E0A Failure to allocate memory

0E0B Failure to read hardware status

0E0C Key Generation failed

0E0D Unknown or unexpected error occurred (key manager)

0E0E Unknown or unexpected error returned from middle layer

0E0F An unexpected error has occurred (PSD-PHC)

0E10 PSD-PHC session out of memory

0E11 An unexpected authorization error has occurred

0E12 The control sum is incorrect (Funds Manager)

0E13 Data Center message indicates invalid Descending Register value




Error Description0E14 Data Center message indicates invalid Ascending Register value

0E15 Data Center message indicates invalid Control Sum

0E16 Data Center message indicates invalid register values

0E17 Cash box signature verification failed in Data Center

0E18 An unexpected error has occurred

0E19 Fail to allocate memory for building message

0E1A An unexpected audit error has occurred

0E1B Data Center message indicates invalid Descending Register value (Audit)

0E1C Data Center message indicates the Ascending Register value is invalid (Audit)

0E1D Data Center message indicates invalid Control Sum (Audit)

0E1E Data Center message indicates invalid registers (Audit)

0E1F Cash box signature verification failed in Data Center (Audit)

0E20 The incoming message length is not valid (Audit)

0E21 Failure to read data from device data file

0E22 Invalid FSM state

0E23 Invalid FSM event handler address

0E24 Generic field ID specified in message definition table not found

0E25 The required data operation conflicts with that in generic data definition file

0E26 Try to calculate footer offset in an unsigned record

0E27 Failed to allocate memory for generic data definition table

0E28 An unexpected signed record error has occurred

0E29 Failed to get middle layer attributes

0E2A Failed to create state file

0E2B Failed to read data from state file

0E2C Failed to write data to state file

0E2D Message header is unknown

0E2E The hardware status is tampering grid

0E2F The hardware status is tampering plate

0E30 The hardware status is active tamper response

0E31 The hardware status is passive tamper response

0E32 The hardware status is battery dead

0E33 The hardware status is real time clock

0E34 The hardware status is control layer software check

0E35 The hardware status is low temperature threshold

0E36 The hardware status is high temperature threshold

0E37 The hardware status is over voltage threshold

0E38 The hardware status is under voltage threshold

0E39 Middle layer launch error

0E3A File system fails to initiate file services

0E3B The file system non-volatile memory has failed





Error Description0E3A File system fails to initiate file services

0E3B The file system non-volatile memory has failed

0E3C Unable to read the real time clock

0E3D A bad real time clock value has been read

0E3E Unable to set the real time clock

0E3F Fail to clear control layer

0E40 The output buffer is too small (funds manager)

0E41 Arithmetic operation overflows the register capacity (funds

0E42 The indicium algorithm is not correctly configured

0E43 Invalid mailing machine PCN

0E44 Zero indicium postage in HMAC input message

0E45 No active HMAC key loaded

0E46 The encryption key in Load Secret Key Record is not valid

0E47 Fail to read data from user setting file

Postal Security Device (PSD) Group 4 Error CodesPSD Group 4 error codes are denoted by a "0F."


Error Description0F00 Mesage timeout or PSD in wrong mode to perform requested action

0F01 Refill Log failed to read from log

0F02 Register failed to write to BRAM log

0F03 Reading data from Register log fails

0F04 Writing data to Register Log fails

0F05 The register values are not consistent among the others

0F06 The operation type is not expected

0F07 An unexpected Register log error has occurred

0F08 Reading data from Refill log fails

0F09 Writing data to Refill log fails

0F0A An unexpected Refill log error has occurred

0F0B Failed to read from Inspection log

0F0C Failed to write to Inspection log

0F0D An unexpected inspection log error has occurred

0F0E An unknown register math error has occurred

0F0F Data object initialization failure

0F10 Data object read failure

0F11 Data object write failure

0F12 Data object setting failure

0F13 Data object unknown failure





Error Description0F14 Unable to read data from Register data file

0F15 Unable to read data from Refill data file

0F16 Table defining Pre-debit data not found

0F17 Unable to read data from user setting file

0F18 Fail to read data from postal setting file

0F19 Fail to read data from PSD counter file

0F1A Refill counter reaches its limit

0F1B Refill failure counter reached its limit

0F1C The Ascending Register rollover counter limit is reached

0F1D Device failure Authentication counter reaches its limit

0F1E ASIC memory integrity test failed

0F1F Device memory integrity test failed

0F20 Software test failed

0F21 Crypto algorithm test failed

0F22 Random number generator test failed

0F23 BRAM check failed

0F24 An unexpected host error has occurred

0F25 Middle Layer invalid Test ID

0F26 Middle Layer invalid packet size

0F27 Middle Layer chunk out of order

0F28 Middle Layer invalid record type

0F29 Middle Layer invalid Packet ID

0F2A Middle Layer packet out of order

0F2B Middle Layer NVM Failure

0F2C Middle Layer maximum key storage exceeded

0F2D Middle Layer invalid key type

0F2E Middle Layer invalid encryption algorithm type

0F2F Middle Layer verification failed

0F30 Middle Layer invalid key mode

0F31 Middle Layer DES key

0F32 Invalid clock value

0F33 Message header is unknown

0F34 Failed to read HW status

0F35 The media type parameter is not valid

0F36 The File ID parameter is not valid

0F37 The Record ID parameter is not valid

0F38 Fail to delete key store

0F39 PHC does not require security

0F3A Descending register not zero

0F3B Fail to delete key store and control layer






Error Description0F3C Generic data definition table is not correctly configured

0F3D Invalid refill method

0F3E Invalid accounting method

0F3F Data center status is not valid for refund

0F40 Postal code not set

0F41 Invalid postage download transaction sequence

0F42 Invalid Data Center status

0F43 No funds

0F44 The record type in the message is not what is expected

0F45 The PCN in the SDR header does not match the PSD parameter

0F46 The Serial Number in the SDR header does not match the PSD parameter

0F47 The key Name ID in the SDR header is not valid

0F48 The signature in the SDR header is not valid

0F49 The hash type in the SDR header is not valid

0F4A Invalid audit transaction sequence

0F4B Previous debit transaction is not completed

0F4C Debit transaction is not completed

0F4D Invalid ISO country code

0F4E Refill data object not initialized

0F4F Invalid FSM event

0F50 Invalid read direction for cyclic file

0F51 Invalid read pointer placement for cyclic file reading

0F52 Descending register is not zero

0F53 Access to certain file is not granted

0F54 Length of the linear record to be check pointed exceeds checkpoint maximum linear record size

0F55 Number of linear records to be check pointed exceeds maximum number allowed

0F56 There is no record in check point control file

0F57 Reboot required

0F58 The hardware status is low temperature threshold

0F59 The hardware status is high temperature threshold

0F5A The hardware status is over voltage threshold

0F5B The hardware status is under voltage threshold

0F5C The hardware status is unknown

0F5D Corresponding PSD error not found for given Middle Layer error in the lookup table

0F5E Out of memory during crypto services

0F5F Fail to clear control layer

0F60 The output buffer is too small

0F61 Refill rollback failed

0F62 Failed to recover checkpoint

0F63 Failed to recover check point in audit manager





Error Description0F64 Refill fail counter reached its limit

0F65 Device failure authentication counter reaches its limit

0F66 Cannot create PSD counter file internally

0F67 Fail to get middle layer attributes

0F68 Fail to get low level status

0F69 Fail to read fatal log

0F6A Cannot create and initialize fatal log internally

0F6B Fail to write fatal log

0F6C Hardware status - file system corrupted

0F6D Hardware Status - BRAM not programmed

0F6E Hardware status - Middle layer not valid

0F6F Fail to write data to BRAM file during funds transactions

0F70 Fail to write register log data in funds transactions

0F71 Fail to read BRAM register log

0F72 Failed to roll back register logs in refill

0F73 Failed to roll back refill logs in refill

0F74 Roll back refill fail counter failed in PVD

0F75 Roll back refill counter failed in PVD

0F76 Failed to roll back inspection due date in refund transaction

0F77 Failed to roll back register logs in refund transactions

0F78 Roll back origin postal code failed in PVR

0F79 Roll back maximum postage value failed in PVR

0F7A Roll back minimum postage value failed in PVR

0F7B Roll back piece counter at refill failed in PVD

0F7C Cannot initialize register log file

0F7D Cannot copy BRAM register record to register log

0F7E Cannot initialize register log file

0F7F Unknown failure in register math module

0F80 Snap shot register log failed

0F81 Unexpected register log related error

0F82 Cannot initialize inspection log file internally

0F83 Fail to read data from Device data file

0F84 Fail to write data to Device data file

0F85 Fail to read data from security data file

0F86 Fail to write data to user setting file

0F87 Fail to write data to postal setting file

0F88 Fail to write data to PSD counter file

0F89 Initialization of checkpoint service failed

0F8A Failed to write checkpoint control data

0F8B Failed to write checkpoint record data





Error Description0F8C Failed to recover checkpoint

0F8D Failed to read the record to be check pointed

0F8E Read the checkpoint failed

0F8F Invalid file robustness

0F90 Fail to read data from Indicia data file

0F91 Fail to write data from Indicia data file

0F92 Middle layer invalid time

0F93 Middle layer invalid algorithm key identifier number

0F94 Middle layer invalid algorithm key identifier number for secret key

0F95 Middle layer invalid record type

0F96 File already exists

0F97 Withdrawal lockout mode is not clearable

0F98 Indicia data object is not initialized

0F99 Key ID in footer doesn’t match

0F9A Funds manager universal data not set

0F9B Generic data settable digits exceeded

Print Head Controller (PHC) Error CodesPHC error codes are denoted by a "10"

PHC Error Codes Table

Error Description1000 No Error

1001 Procedure error: Command not valid in current state

1002 Item cannot found

1003 Bad parameter (Parameter is not supported or not in valid range)

1004 Selected baud rate is not supported

1005 Too many packets (Signed Key Record is too large)

1006 Bad Packet ID (Packet ID is not in the range 1 – Total packets)

1007 Packets not received in proper order

1008 Unexpected packet size

1009 Unrecognized Signed Key Record (SKR) type

100A Signed Key Record not valid for current state

100B Key not available (Key is not loaded into PHC)

100C Signature verification failed

100D Flash write operation failed

100E Flash erase operation failed

100F Bad Postal Security Device (PSD) – Inconsistent PSD information found

1010 Nonce does not match

1011 Print Head ID does not match

UIC PHC Error Codes Table continued on the following page...



UIC PHC Error Codes Table, continued

Error Description1012 Data (chunk) is too large to fit into the SRAM to be verified

1013 Data size is too large to be stored in memory

1014 Chunk not received in proper order

1015 Unrecognized record type

1016 Total packets information has changed

1017 Session verification failed

1018 Command changed before whole message received

1019 Printer not ready for printing

101A There is no graphic in memory

101B Required Manufacturing parameters have not been loaded into the PHC

101C Internal ASIC error

101D Requested report is not in memory

101E Packet larger than maximum allowed size

101F Incorrect header size

1020 Packet size does not match expected size

1021 Number of chunks exceeds number allowed

1022 Incorrect Chunk ID

1023 Total chunk information has changed

1024 Chunk size does not match expected size

1025 Hash value does not match

1026 Hash value in chunk does not match computed value

1027 Image size does not match expected value

1028 Invalid signed record size

1029 Image will not fit in memory

102A Unknown reboot type

102B Flash is currently being erased (busy)

102C Too many sectors to erase (request to erase beyond flash boundary)

102D Too many pages to erase (request to erase beyond flash boundary)

102E Flash is currently being written (busy)

102F State of processor is not valid

1030 Bad flash write source (Source Address is not on a half-word boundary)

1031 Bad flash write destination (Destination Address is not on a half-word boundary)

1032 Bad flash write count (Write count is not a multiple of 2 bytes)

1033 Spare error (not defined)

1034 Bad number of ECC codes (number of ECC words is not expected)

1035 Unsupported EEC mode

1036 ECC engine is in use

1037 Dot Matrix ECC test failed

1038 PDF 417 ECC test failed

1039 Area not allocated for image storage





Error Description103A The format of a key is not valid

103B Reserved - PHC_LFSR_INIT_ERROR

103C Reserved - PHC_LFSR_NOT_ALLOWED

103D Reserved - PHC_INVALID_SESSION_VALUE

103E Reserved - PHC_BARCODE_TYPE_NOT_SUPPORTED

103F Reserved - PHC_BARCODE_HEIGHT_ERROR

1040 Software erase is not allowed

1041 Attempting to store data at an invalid memory address

1042 Hash comparison failed

1043 Packet size less than the maximum packet size and not the last packet

1044 Application software is not loaded

1045 Image has been marked as obsolete

1046 Image download did not complete

1047 PHC must be in Manufacturing mode to process this command

1048 Bad hash source address (hash source address is not on an 8-byte boundary)

1049 Bad hash destination address (hash destination Address not on an 8-byte boundary)

104A Hash test failed

104B Data name is not valid

104C Message length is different from expected size

104D DES busy error

104E DES key parity error

104F Invalid DES key

1050 Invalid DES result

1051 No Indicia image loaded

1052 No Ad image loaded

1053 No Inscription image loaded

1054 No Town Circle image loaded

1055 PHC No Token Image Loaded

1056 PHC No Entgelt Image Loaded

1057 PHC error reported from MidJet

1058 PHC No Report Image Loaded

1059 PHC No Font Image Loaded

105A PHC Invalid Image In Zone

105B PHC Invalid Column Height

105C PHC Invalid Column Width

105D PHC Invalid Print Zone

105E PHC Invalid Sub Category

105F PHC No Graphics Downloaded

1060 PHC PKV Self-test Failed

1061 PHC Image already loaded





Error Description1060 PHC PKV Self Test Failed

1061 PHC Image Already Loaded

1062 PHC Bad Dm Symbol Size

1063 PHC Too many Barcode Symbols

1064 PHC Not Enough Barcode Memory

1065 PHC Too Much Barcode Data

1066 PHC No Barcode Info

1067 PHC Unsupported C40 Value

1068 PHC Printer Error

1069 PHC Key Is Not Public

106A PHC No Nonce Available

106B PHC Nonce Does Not Match

106C PHC Unknown Conversion Type

106D PHC Length Not Supported

106E PHC Id Not Found

106F PHC Key Algorithm Not Supported

1070 PHC Key Data Too Large

1071 PHC Key Type Not Supported

1072 PHC Privacy Key Unsupported

1073 PHC Public Key Unsupported

1074 PHC Key Name Not Supported

1075 PHC Wrong Key Revision

1076 PHC Key Already In Memory

1077 PHC Cannot Load Boot Software

1078 PHC Invalid Data Type

1079 PHC No Binary Object Found

107A PHC Key Is Not Private

107B PHC Invalid NTP Argument

107C PHC Self Signed Record

107D PHC Mfg Key Missing

107E PHC Mfg Ranseed Missing

107F PHC Power Up Test Failure

1080 PHC Bad Prng Loading Value

1081 PHC Invalid Prng Seed Size

1082 PHC Illegal Country Id

1083 PHC Unlock Data Size

1084 PHC Snippet Base Address

1085 PHC Snippet Function Address

1086 PHC Snippet Funcid Ng

1087 PHC Invalid Read Size





Error Description1088 PHC Unknown Msg Def Id

1089 PHC Illegal Hash Size

108A PHC No Signature Information

108B PHC Unsupported Signature Type

108C PHC Too many Register Fields

108D PHC Bad Debit

108E PHC PCN Mismatch Error

108F PHC Sn Mismatch Error

1090 PHC Authentication Not Done

1091 PHC Dof Engine In Use

1092 PHC Money Type Mismatch

1093 PHC Not In Session

1094 PHC Invalid Ascending Register

1095 PHC Invalid Print Head ID in debit

1096 PHC Invalid Nonce In Debit

1097 PHC Session Data Not Available

1098 PHC Config Record Not Loaded

1099 PHC Invalid Message Data Size

109A PHC Snippet Function Does Not Exist

109B PHC SRAM MMU Test Failed

109C PHC Invalid Printer Type

109D PHC Ecdsa160 Not Installed

109E PHC No Room For Key

109F PHC Algorithm Not Loaded

10A0 PHC Too Many Rand VCR Digits

10A1 PHC Snippet Null Data Pointer

10A2 PHC_MISSING_CODE128_INFO

10A3 PHC_NO_CODE128_BARCODE_AREA

10A4 PHC_NO_PERMIT_IMAGE_LOADED

10A5 PHC_INVALID_BARCODE_DATA

10A6 PHC Bad Command

10A7-10FE Reserved

10FF Command not supported in the current stat



Rating Related Error CodesRating related error codes are denoted by a "11."

Rating Related Error Codes Table


1101 Could not convert rate decimal position to vault (Rate Manager decimal position cannot be less than the vault decimal position format)

1102 The Rate Engine is not present (i.e. has not been loaded into flash)

1103 Rates data module(s) was not found in memory when initializing the Rate Manager

1104 The origin ZIP code was not able to be set (i.e. could not be retrieved from vault)

1105 The Rating country code does not match the UIC country code.

1106 Failed to create a semaphore in fnrmaicalldispatch

1107 Failed to obtain a semaphore in fnrmaicalldispatch

1108 Failed to release a semaphore in fnrmaicalldispatch

11D9 Rates Manager was unable to process the supplied origin lodgment

11DC Rates Manager was unable to process a mismatch in the country parameters in the miscellaneous file for two or more modules

11DE Rates Manager was unable to process the supplied intra ZIP ranges

11DF Rates Manager was unable to process the supplied discount level or tokens

11F5 Rates Manager was unable to process the supplied Language ID

11F6 Rates Manager was unable to process the origin ZIP code from the vault

11FF General Rate Manager fault

Infinity™ Motion Control Software (MCS) Error CodesInfinity™ MCS error codes are denoted by a "13."

Infinity™ MCS Error Codes Table

Error Description1300 No errors

1301 Internal direct register (–0h - 7Fh) test failure

1302 External data RAM (0000-FFEFh) test failure

1303 Checksum code (0000-FFFFh) test failure

1304-130F Reserved

1310 Sampling time interrupt overrun

1311 MMC not ready for next cycle

1312 Failed to see trail-edge at feeder sensor

1313 Failed to see lead-edge at transport sensor

1314 Failed to see trail-edge at transport sensor

1315 Feeder motor bind detected

1316 Printer failed to be armed for next print (i.e. did not assert “Ready”)

1317 Printer failed to reset “Print Ready” signal for next cycle

1318 Transport motor bind detected

1319 Cannot start mail flow - Transport LE sensor blocked

MCS Error Codes Table continued on the following page...



MCS Error Codes Table, continued

Error Description131A Transport stopped while feeding (out-of-sequence)

131B Possible misfeed detected while idle waiting

131C Print Head Controller’s “Print Ready” signal stuck

131D Feed cycle too fast

131E Possible misfeed detected while processing

131F Tape lead-edge sensor blocked at start of tape cycle

1320 Time out occurred for wet tape retrieval

1321 Tape transport motor bind detected

1322 Feeder stream feed (no trailing edge seen)

1323 Transport lead-edge to trail-edge distance (i.e. length) too short

1324 Interlock opened while in motor control

1325 Power Stacker full

1326 No serial NVM acknowledge in a write cycle

1327 No serial NVM acknowledge in a read cycle

1328 Reserved

1329 Possible Mail Skew detected

132A Mail piece gap detected at transport is too close

132B Mail piece too thick

132C-132F Reserved

1330 Tape cutter not home at start of tape cycle

1331 Tape cutter timed out for home sensor transition

1332 Tape lead-edge sensing time-out

1333 Low tape supply detected (i.e. Out of Tape)

1334 Failed to see lead-edge when tape retracted

1335 Exit Sensor

1336 Exit Sensor Jam

1337 Nozzle Position Error

1338 Sealer Stall

1339 Width Sensor too Hot – output voltage too high

133A Width Sensor too Cold – output voltage too low

133B Sealer out of Water

133C Unable to Weight - Multiple Pieces on Transport

133D-133F Reserved

1340 Flash Erase Error

1341 Flash CRC Error while Writing

1342 Flash CRC Error while Reading

1343 Flash Write Error

1344 Reserved

1345 Flash was Initialized when reading

1346 Flash was Initialized when Validating Data

MCS Error Codes Table continued on the following page...



Error Description1347 Flash Initialized after an Address Underflow (Flash may not have been initialized)

1348-1355 Reserved

1356 A/D Initialization Error

1357 A/D Self Calibration Error

1358 A/D was recalibrated prior to a Re-Zero

USB Dongle: External Software Loading Device Error CodesUSB Dongle: External Software Loading Device error codes are denoted by a "17."

USB Dongle: External Software Loading Device Error Codes Table


1701 Adapter not installed

1702 Use of NUL

1703 Invalid command

1704 Flash File System (FFS): File allocation error

1705 Flash File System (FFS): File creation error

1706 Information on card was already uploaded (nothing to upload)

1707 Adapter access error (card possibly removed during upload)

1708 Data error (CRC failed)

1709 Information on card has an old format (cannot load)

170A Attempt to upload a multi-card file out-of-sequence

170B Multi-card upload operation is not supported

170C Country code is not supported

170D-1714 Reserved

1715 Multi-card upload operation requires next card to be inserted in dongle

Postage-By-Phone (PBP) Error CodesPostage-By-Phone error codes are denoted by a "18."

In the table below there are three columns. The first column contains the traditional Infrastructure Error Code that is seen the Infrastructure Error screen. The second column contains the Error Code that would be seen on the UIC’s Meter Error screen. The third column gives a description of the error.

Postage-By-Phone Error Codes Table

Screen Error Meter Error Description

300 1800 There is an error parsing the XML message sent by the Data Center. This error is used to indicate a parser error or an XML syntax error, not an error that occurs because of the message.

301 1801 XML Data ID error

302 1802 The distributor is telling the PBP task to do an unknown service.

UIC Postage-By-Phone (PBP) Error Codes Table continued on the following page...

MCS Error Codes Table, continued




303 1803 The PBP task cannot make a socket connection to the Data Center server.

304 1804 The PSD was not able to generate an AUDIT_RECORD.

305 1805 The PSD was not able to process the AUDIT_RECORD.

306 1806 The PSD was not able to process the COMET PSD KEY RECORD or generate the COMET AUTHORIZE PSD RSP RECORD.

307 1807 The PSD was not able to generate a nonce.

308 1808 The PSD was not able to process the INFRASTRUCTURE ENABLE PSD RECORD, INFRASTRUCTURE DISABLE PSD RECORD, or INFRA-STRUCTURE sSCRAP PSD RECORD.

309 1809 The PSD was unable to process COMET POSTAL CONFIG RECORD.

310 180A The PSD was unable to generate the POSTAGE VALUE DOWNLOAD REQUEST RECORD .

311 180B The PSD was unable to process the PVD RECORD .

312 180C The PSD was unable to generate the COMET REFUND RECORD.

313 180D The PSD was unable to process COMET REFUND AUTH RECORD.

314 180E The PSD was unable to process the record.

315 180F The PSD was unable to process the record.

316 1810 A “catch all” error. Indicates an error with the state machine or Data ID or something else.

317 1811 The PBP task could not resolve the URL given by Distributor into an IP address.

318 1812 This error indicates a formatter specific error. It does not indicate a send error.

319 1813 The PBP task could not send a message. This is generated by a bad return value from NU_Send.

320 1814 The PBP task could not receive a message. This is generated by a bad return value from NU_Recv.

321 1815 PBP tasks waited too long for a message from the Data Center.

322 1816 Data Center has found an exception and returned the GenRsp message. At this point the PBP task is in control of the dialog.

323 1817 The Data Center did not return the response that the PBP task is expecting. For example, the UIC sends the Data Center the Sign On Request the Data Center responds with the Audit Response.

324 1818 Sign On Response from Data Center had a bad completion status.

325 1819 Session ID sent from Data Center does not match the current ses-sion ID.

326 181A There was an error between the Data Center and the PBP task dur-ing Audit processing.

327 181B There was an error between the Data Center and the PBP task during Refill processing.

328 181C There was an error between the Data Center and the PBP task during Refund processing.

329 181D There was an error between the Data Center and the PBP task during Authorization processing.

330 181E There was an error between the Data Center and the PBP task during Enable/Disable/Cancel processing.

UIC Postage-By-Phone (PBP) Error Codes Table, continued





331 181F There was an error between the Data Center and the PBP task during Load Postal Configuration processing.

332 1820 There was an error between the Data Center and the PBP task during Rekey processing.

333 1821 There was an error between the Data Center and the PBP task during Load Signed Key Record processing.

334 1822 The PBP task can not continue processing a message from the Data Center because there was an error in the HTTP sent from the data center.

335 1823 The Data Center improperly closed the HTTP connection.

336 1824 The Data Center failed to close the HTTP connection.

337 1825 The Data Center sent back a PVD error record when the UIC was expecting a PVD response record.

338 1826 Status returned by the data center in either the Sign On Response, general response, or file transfer response is unknown to the UIC.

339 1827 The Data Center does not have the account number registered. Occurs when data center sends status = 1 in Sign On Response.

340 1828 The Data Center has no record of the meter. Occurs when data center sends status = 2 in Sign On Response.

341 1829 Data Center problem. Occurs when Data Center sends status = 3 in Sign On Response.

342 182A A connection between components or boxes timed out at the data center. Occurs when the data center sends status = 10 in General Response message.

343 182B The connection between the Data Center and Cash Box timed out. Occurs when the data center sends status = 11 in General Response message.

344 182C Connection between Data Center and ice box timed out. Occurs when Data Center sends status = 12 in General Response message.

345 182D There was an exception at the Data Center. Occurs when the data center sends status = 13 in General Response message.

346 182E A key was missing at the Data Center side. Occurs when the data center sends status = 14 in General Response message.

347 182F The Data Center could not parse the message that was sent to it. Occurs when the data center sends status = 20 in General Response message or the File Transfer Response message.

348 1830 The Data Center indicates the message is out of context. Occurs when the data center sends status = 21 in General Response mes-sage or the File Transfer Response message.

349 1831 The Data Center indicates a parameter is missing in a message. Oc-curs when the data center sends status = 22 in General Response message or the File Transfer Response message.

350 1832 The Data Center indicates the format of a parameter is invalid. Oc-curs when the data center sends status = 23 in General Response message or the File Transfer Response message.

351 1833 The Data Center indicates the format of a parameter is invalid. Oc-curs when the data center sends status = 24 in General Response message or the File Transfer Response message.

352 1834 The data center wants the UIC to resend the file. Occurs when the Data Center sends status in File Transfer Response message.






353 1835 There has been a problem with the file transfer. Occurs when the Data Center sends status in File Transfer Response message.



356 1838 The Data Center indicates there has been a Confirmation Services error.

357 1839 Data Center indicates there has been a Confirmation Services error.

358 183A There is an internal error with the PBP task inside the UIC software. The PBP task interacts with the Data Center. This error is related to the scheduling of messages inside the PBP task.

359 183B Data Center indicates the requested Refill cannot be performed because there are not enough funds in the customer’s account.

360 183C PSD returned an error during Generate Key Exchange Key process.

361 183D PSD returned an error during Load Secret (Encrypted) Key process.

362 183E Data Center returned an error during Generate Key Exchange Key process.

363 183F Data Center returned an error during the Load Secret (Encrypted) Key process.

364 1840 Data Center indicates that the requested Refund cannot be performed because the customer’s meter is not flagged for withdrawal.

365 1841 An error has occurred during either the parsing of an XML mes-sage from the Data Center or generation an XML message that is sent to the Data Center. This error is reported when the UIC’s XML Parser or Formatter returns an error. This 2-byte error code is stored in the Comet UIC Error Log as 18 41 00 XX XX where “XX XX” is the 2-Byte XML error code. For a definition of the XML error codes see the UIC source code file xmltypes.h.

366 1842 The UIC is trying to process a Trusted Root Certificate List that is in an invalid format. This occurs when either the Data Center is downloading the list to the UIC or when the UIC is trying to read the list during SSL communication.

367 1843 The UIC is trying to process a Trusted Root Certificate List that is in an invalid format. This occurs when either the Data Center is downloading the list to the UIC or when the UIC is trying to read the list during SSL communication.

368 1844 The UIC cannot perform some operation on the Trusted Root Certificate List file in the Flash File System. The operations include opening, writing, reading, and seeking.




UIC Postage-By-Phone Error Codes Table continued on the following page...





372 1848 During SSL communications the UIC tries to verify the Data Center’s server certificate. To do this it uses the Trusted Root Certificate List file in the Flash File System. The list file is signed to verify that it is generated by Pitney Bowes. This error occurs when the UIC cannot verify the signature of the list file.

373 1849 UIC cannot allocate enough memory for some SSL related activity.

374 184A UIC cannot verify the Data Center’s server certificate.

375 184B The EMD parameter BP_PBP_SSL_USAGE_CONTROL parameter does not contain a valid value.

376 184C During the SSL handshake the UIC detects that the Data Center Server’s Host Name does not match the Host Name in the Server’s Certificate and the Host Name sent by the Distributor Server. In this case the UIC may not be communicating with a trusted Data Center Server.

Printer Maintenance Controller (PMC) Error CodesPrinter Maintenance Controller (PMC) error codes are denoted by a "19."

Printer Maintenance Controller (PMC) Error Codes Table


1901 Print Maintenance Operation Parameter out of range

1902 PMC did not request maintenance, but was told to perform maintenance

1903 Print Maintenance Operation Type out of range

1904 Unknown major message header

1905 Unknown minor message header (Invalid command)

1906 Unknown class code

1907 Test Pattern ID out of range

1908 Diagnostic operation code out of range –or- PMC Communication Timeout

1909 Diagnostic operation parameter out of range

190A LSB of year in Set Date/Time message out of range

190B MSB of year in Set Date/Time message out of range

190C Month in Set Date/Time message out of range

190D Day in Set Date/Time message out of range

190E Hour in Set Date/Time message out of range

190F Minute in Set Date/Time message out of range

1910 Seconds in Set Date/Time message out of range

1911 Attempt to set PMC time twice

1912 PMC Download Parameter out of range

1913 Attempt to download PMC parameters twice

1914 Sleep mode indicator out of range

1915 Attempt to put into sleep mode when not idle

1916 Imprint mode out of range

1917 Imprint orientation out of range

UIC Postage-By-Phone Error Codes Table, continued

UIC Printer Maintenance Controller (PMC) Error Codes Table continued on the following page...



Error Description1918 Printer does not support Sleep Mode

1919 Printer does not support requested imprint mode

191A Printer does not support requested operating mode

191B Requested image characteristics out of memory

Error Description

191C Requested image characteristics invalid

191D Printer does not support requested image vertical resolution multiplier

191E Printer does not support requested image horizontal resolution multiplier

191F Invalid data packet number

1920 Invalid command received while initializing

1921 PMC NVM access error (e.g. corrupted NVM)

1922 Cannot perform requested move carriage command (cap in “closed” position)

1923 Illegal Main state entered

1924 Illegal Preparing to Print state entered

1925 Illegal PG Initial Sequence state entered

1926 Illegal Move Carriage state entered

1927 Illegal Cap Open state entered

1928 Illegal Cap Close state entered

1929 Illegal Wiping state entered

192A Illegal Spitting state entered

192B Illegal Cleaning state entered

192C Illegal Ink Supply state entered

192D Illegal CR Initial Sequence state entered

192E Illegal Cap Open Sequence state entered

192F Illegal Cap Close Sequence state entered

1930 Illegal Base Timer state entered

1931 Illegal Task Timer state entered

1932 Illegal Dispatch Message state entered

1933 Illegal Link Layer Receive state entered

1934 Illegal Link Layer Transmit state entered

1935 Illegal Collect Spit Ink state entered

1936 Illegal Pump Init state entered

1937 Illegal PG Suck Sequence state entered

1938 Illegal Activate Purge Motor state entered

Error Description

1939 Illegal Power Down state entered

193A Illegal Perform Maintenance state entered

193B Illegal Go To Home Position state entered

193C Illegal Capping state entered

193D Illegal Initialize PMC state entered

UIC Printer Maintenance Controller (PMC) Error Codes Table, continued




Error Description193E Illegal Perform Diagnostic state entered

193F Illegal Perform Replacement state entered

1940 A framing error has occurred

1941 An overrun error has occurred

1942 Buffer size exceeded

1943 Communications failure

1944-194F Reserved

1950 DOT_CLK signal error

1951 Print head over temperature error

1952 Print head warming-up error

1953 ASIC access error

1954 Print head to hot to remove

1955 ASIC version error

1956 Spit time out error

1957 Printed image has a duty cycle greater than 50%

1958-1960 Reserved

1961 Print head access error

1962 Envelope printing position error

1963 Tape printing position error

1964 Home position error

1965 Cannot move carriage - Cover Open

1966-1970 Reserved

1971 Cap open error

1972 Cap close error

Error Description

1973 Pump error

1974-1980 Reserved

1981 Ink tank access error

1982 Reserved

1983 Ink tank supply error

1984 S2 Failure

1985 S2 Intermittent

1986-19EC Reserved

19ED No Print head installed

19EE No Ink tank installed

19EF Timeout occurred when attempting to communicate with the PMC

19F0 Aborted

19F1 Deadman timer expired

19F2 Illegal position of carriage movement

19F3 Reserved





Error Description19F4 Illegal Power On state entered

19F5 Illegal Power Off state entered

19F6 Illegal Emergency state

19F7-19FF Reserved

Presets Related Error CodesPrinter Maintenance Controller (PMC) error codes are denoted by a "1B."

Printer Maintenance Controller (PMC) Error Codes Table

Error Description1B001 Reserved

1B02 Preset has an invalid number of items

1B03 Account password is required during preset restore

Universal Serial Bus (USB) Error CodesUniversal Serial Bus (USB) error codes are denoted by a "1C." These error codes are listed in usbderr.h.

Universal Serial Bus (USB) Error Codes Table

Error Description1C00 An error occurred in USBDLOC

1C01 Bulk transfer failed

1C02 Failed to get a Transfer Descriptor

1C03 Bulk Endpoint deletion failed

1C04 Bulk Endpoint creation failed

1C05 An unknown USB device is attached to the system

1C06 Invalid value for message pointer

1C07 Invalid message request

1C08 Bulk Pipe pointer invalid

1C09 Bulk Pipe device invalid

1C0A Bulk pointer invalid

1C0B User Request Pipe pointer invalid

1C0C User Request Pipe Device invalid

1C0D User data block pointer invalid

1C0E Device Configuration failed

1C0F No interfaces remaining

1C10 Failed to set a devices address

1C11 Failed to get a devices configuration descriptor

1C12 Failed to get a devices initial configuration descriptor

1C13 Failed to get a devices device descriptor


UIC Universal Serial Bus (USB) Error Codes Table continued on the following page...



Error Description1C14 Failed to get a devices initial device descriptor

1C15 Failed to create a bulk/control endpoint

1C16 Ethernet Driver tried to issue a Bulk In Request but failed

1C17 Ethernet Driver tried to issue a Bulk Out Request but failed

Postage-By-Phone PSD Error CodesThis class of errors is reported by the UIC when the PSD returns an error during a Postage-By-Phone operation. The definitions of these errors can be found in the document VA97008 “Postal Security Device (PSD) to UIC Interface Protocol Specification.” In the Comet UIC Error Log these errors are reported as 1F PP PP PP PP where “PP PP PP PP” is a 4-Byte error code from VA97008.

UIC Universal Serial Bus (USB) Error Codes Table, continued

8 DM Infinity™ R750/R760 Series: Escalation

ContentsDM Infinity™ Field Escalation Procedure. . . . . . . . . .8-3

DM Infinity™ R750/R760 Series Service Manual Chapter 8: Escalation


Chapter 8: Escalation

DM Infinity™ Field Escalation Procedure CSR has 30 minutes to diagnose the problem.

If the problem is diagnosed, a time estimate must be given to the customer.

If the problem isn’t diagnosed within 30 minutes, the CSR must escalate to a Senior CSR and the Service Manager. In the case of a meter issue, the Manager will notify the local GMS Manager for assistance and escalation.

The Senior CSR should try to diagnose the problem over the phone, based on the symptoms described by the site CSR. A decision will be made by the Senior CSR to go to the site if unresolved. The customer, along with the Service Manager, must be notified of the status along with an ETA by the Senior CSR.

The Senior CSR has 45 minutes to diagnose the problem.

If the problem is not diagnosed by the Senior CSR, a call will be made to TSS, the Service Manager, and Division Director.

The senior CSR will take over the communications from this point. In no case is the presence of the senior CSR to be considered relief or replacement for the site CSR. The site CSR is still the problem owner.

No one will leave the site with a machine in the undiagnosed condition. If parts are required for diagnoses, confirmation on parts availability must be made prior to leaving the site and the customer, service management must also be informed.

Once a problem has been escalated, all parties involved must be kept advised.

Chapter 8: Escalation DM Infinity™ R750/R760 Series Service Manual


9 DM Infinity™ R750/R850 Series: Recommended Preventive Maintenance Schedule

ContentsDM Infinity™ Recommended Maintenance Intervals . . . . . . . . . . . . . . . . . . . . . . . .9-3

DM Infinity™ R750/R850 Series Service Manual Chapter 9: Preventive Maintenance


Chapter 9: Preventive Maintenance Schedule

DM Infinity™ Recommended Maintenance Intervals

UIC User Interface Control

Action FrequencyWipe down the UIC with a damp rag. Weekly or as necessary

Upper Transport Section

Action FrequencyWipe down transport cover with a damp rag. Daily or as necessary

Replace transport belt. 10,000,000 cycles or as necessary

Lower Transport Section

Action FrequencyReplace Lifter. When excessive wear is visible

Clean Idler Nip Sleeve. Clean by removing and dunking in cold water; use scotch scrub pad.

Replace Idler Nip Sleeve. 10,000,000 cycles or as necessary.

Clean Photocells and LEDS. Vacuum or Blow down the mailing machine before each shift or as necessary.

Print Engine SectionAction FrequencyPrint Head Cartridge Clean every 3,000,000 print cycles.

Replace every 6,000,000 print cycles.

Filter Clean with a Q-tip every 1,000,000 print cycles. Replace after 6,000,000 cycles or as necessary.

Printhead Capping Station Filter Clean with water; can be replaced (P/N QA4-0430-000). Comes in a package of 10.

Wiper Blade Assembly Wash and clean every 1,000,000 print cycles. Replace after 3,000,000 cycles or as necessary.

PMC PWA Replace every 200,000,000 print cycles or every 7 years, whichever happens first.

(NOTE: DO NOT remove the Print Head unless a clean nozzles/purge operation doesn't fix the nozzle recovery. When poor printing is observed, perform the printer nozzle cleaning operation from the UIC screen.)

DM Infinity™ R750/R760 Series: Glossary

Contents

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

DM Infinity™ R750/R760 Series Service Manual Glossary

SM_AFS_METE_092004_RevA Glossary-3

Glossary

Accounting A feature of the mailing system that allows you to charge postage to individual accounts.

AccuTrac™ Mail Accounting A Pitney Bowes ;mail accounting system software application that allows you to record postage transactions to track costs to accounts or customers.

Advertisement Advertisements contain messages and graphics you can print next to the meter stamp.

Alpha Keyboard The part of the keyboard used to enter accounts and other set up information.

Alphanumeric Text Text consisting of alphabetical and numerical symbols that can include punctuation marks and other conventional symbols.

Arrow Keys The keys you can use to move to new menus, scroll through menus, and select options.

Art Cart Slot This slot is on the right side of the IntelliLink® Control Center on the mailing machine and accepts the plug-in art card. The art card contains ads and inscriptions.

BTA Brushless torque activator device used to move the ski.

Budget Manager This is an optional, enhanced accounting package you can acquire for your DM Series Digital Mailing System meter. It allows you to create more accounts with higher level of detail.

Calibrate The action performed which sets the scale at zero in order to assure accuracy.

Cap The cap is a component located in the maintenance module. The cap seals the print head when it is not in use or being wiped.

Class Key Enables you to select the correct class for your mailing (e.g. First Class, Pre sorted).

Clear Key Press to clear an entry or if no data has been entered; and press to take you to the previous screen.

Communications Port Place to connect an optional Pitney Bowes printer or a PC.

Control Center the IntelliLink® Control Center is the module mounted on top of the mailing machine that contains the graphic display, function keys, alpha and numeric keys and the Postal Security Device (PSD).

Data Exchange Importing account information to a program on your PC.

Downstream The portion of the meter or MOS located beyond or after the area where the operator is working

DPI Dots Per Inch

Glossary DM Infinity™ R750/R760 Series Service Manual

Glossary-4 SM_AFS_METE_092004_RevA

DSP Digital Signal Processor chip

Error Message An indication that notifies the operator of a disabling event (i.e.,out of ink).

External Device Port Plug on the machine that allows connection to an optional external device, such as a PC.

Feed Deck The area of the mailing machine where you feed the envelopes.

Funds The amount of money in your Postage meter (Postal Security Device - PSD).

Funds Key Press to get information about funds used in a job, add funds to your meter, enter new refill amounts or get Postage by Phone® Meter Payment System balance.

Glyph This term describes a dense bar code consisting of two dimensions or a matrix.

Home Position Same as Maintenance Position.

Host Device or board that controls all machine functions.

Indicia See Meter Imprint.

Ink Cartridge Cartridge containing the ink used to produce the meter stamp.

Inscription An optional message such as "First Class" or "Non-Profit," that prints vertically to the immediate left of the postage imprint.

Inspection A meter check required by USPS.

IntelliLink® Control Center ( ICC) the IntelliLink® Control Center is the module mounted on top of the mailing machine that contains the graphic display, function keys, alpha and numeric keys and the postal Security Device (PSD). The module is also refered to as the UIC, User Interface Controller.

LED Light Emitting Diode.

Lock Code A code that locks the mailing system with a four digit password preventing unauthorized use of your meter.

Low Funds Warning May set machine to warn you when your funds go below a specified amount.

Lower Transport Fixed sub-assembly containing the print engines, nip assemblies, TJC, and BTA.

Maintenance Position The print head sub-assembly will be parked above the maintenance module.

MCS Motion Control Software.

Menu Key Press to view the main settings and options available.

Meter See Postal Security Device.

Main Controller Board New name for TJC Board (TurboJet Control Board)

DM Infinity™ R750/R760 Series Service Manual Glossary

SM_AFS_METE_092004_RevA Glossary-5

Meter Imprint Postage stamp printed directly on a piece of mail or tape using a meter (or Meter Stamp) device in place of traditional glue or adhesive affixed stamps. This type of postage requires a special form of indicia called an 'information based indicia" (IBI). The US Postal 's IBI Program is the program that makes printing of postage by a meter device possible.

Mode Key Press to choose from a variety of mail processing modes.

Modem That part of the mailing system that dials the Pitney Bowes Postage By Phone® Meter Payment System center and transfers information over the phone.

MMC Mailing Machine Controller.

MOS Modular Output System / Mail Output System.

Pawl This component is located in the print engine maintenance module. The pawl locks down the print head assembly so it remains parked over the maintenance module.

PC Photocell

PHC Print Head Controller

PMC Print Maintenance Controller

Postage by Phone® System Pitney Bowes system that allows purchasing postage over the phone line.

Postage Meter See Postal Security Device

Print Engine Print engine assembly consists of the print head, maintenance and carriage sub-assemblies.

Print Head The print head assembly consists of the print head, maintenance and carriage

sub-assemblies.

Print Head Cartridge The print head cartridge is the component that actually dispenses or sprays ink.

Print Position The print head assembly will be located towards the operator side in the operating position.

PSD Postal Security Device is the non-serviceable prom located in the UIC that identifies the meter.

Printer Nozzle The mechanism in the print engine that sprays ink onto the envelope or tape.

Prompt A displayed message requesting you to respond to a choice, condition, or action.

Quick Refill The refill repeats the same amounts of the previous refill.

Rate Update Changing of the postal rates by the USPS.

Reports Key This key allows you to view or select a report to print.

Glossary DM Infinity™ R750/R760 Series Service Manual

Glossary-6 SM_AFS_METE_092004_RevA

RTP Real Time Transport protocol primarily used by APS mail inserters.

Screen Keys The five keys directly to the left of the display screen that allow you to select options from the menus displayed on the screen.

Skew This term describes when the mail piece does not travel correctly down the MOS in a straight path.

Ski A component located in the Lower Transport used to momentarily force the mail piece up against the print head.

SMR Series Module Revision (used for hardware/software version control).

Stacker The holder at the end of the feeder path where mail is deposited. Two types of stackers are available: Tabletop drop-stacker and power-stacker.

Tape Position The print head will be located closest to the non-operator side.

Test Pattern The pattern printed during a test to show the clarity of the meter imprint.

TJC Board Now known as Main Controller Board, (see MCB).

Trip Photocell/LED This photocell is also called the debit photocell because it causes the meter to

cycle and print postage.

UART Universal Asynchronous Receiver Transmitter is used to manage modems and serial communications onboard the TJC.

UIC User Interface Controller is the unit that houses the postal Security Device (PSD) and allows operators to set up the meter. Also refered to as the ICC, the IntelliLink® Control Center. This module is mounted on top of the mailing machine that contains the graphic display, function keys, alpha and numeric keys and the Postal Security Device (PSD).

Upper Transport Hinged sub-assembly located above deck containing motor belt and UIC dock.

Upstream The portion of the meter or MOS located prior to or before the area where the operator is working.

USB Port Universal Serial BUS is an external BUS standard that supports data transfer rates up to 12 mbps.

Wiper Blade Part of the printing assembly that wipes excess ink off the print head.

SM_AFS_METE_0092004_RevA © 2005 Pitney Bowes Inc. All rights reserved. Printed in USA

37 Executive DriveDanbury, Connecticut 06810-4182

Tel: 203.739.3713Web: http://dmt.service.support/cswebsite/pmcs.cfm

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