industry value map - consumer goods · robotics by 2021, with the largest growth in consumer,...

INDUSTRY VALUE MAP— CONSUMER GOODS Today’s consumer goods industry is operating in an era defined by global, digitally connected shoppers, who are demanding personalization and innovation. In response, Oracle offers an adaptable cloud-based model for accelerated technology realization across the enterprise. Distribution Planning Supply Planning SUPPLIERS IN-HOUSE MANUFACTURING CONTRACT MANUFACTURING SMART MANUFACTURING SOURCE MAKE BUY INFORMATION HUB SOCIAL LISTENING TRUST AND TRANSPARENCY POS, SHIPMENT, AND INVENTORY SOCIAL AND MARKET INTERACTION ORDER AND FORECAST VISIBILITY INTEGRATED BUSINESS PLANNING Collaboration and Visibility SALES MARKETING AND SERVICE Customer Service Marketing Sales Demand Management PRODUCT TRACEABILITY DISTRIBUTION CENTERS OWNED STORES CONSUMERS SHIPMENT, ORDER R&D AND INNOVATION Innovate and Develop Commercialize Warehousing Global Trade Transportation DIGITAL LOGISTICS RETAIL STORES [1] https://www.retaildive.com/news/why-most-shoppers-still-choose-brick-and-mortar-stores-over-e-commerce/436068/ [2] http://www.cxotoday.com/story/how-artificial-intelligence-is-transforming-contact-centers/ [3] https://www.forbes.com/sites/blakemorgan/2018/02/08/10-customer-experience-implementations-of-artificial-intelligence/#4efa21902721 [4] https://www.forbes.com/sites/louiscolumbus/2018/04/15/the-future-of-manufacturing-technologies-2018/#b2f61ae29955 [5] http://www.oecd.org/industry/global-trade-in-fake-goods-worth-nearly-half-a-trillion-dollars-a-year.htm [6] http://fortune.com/food-contamination/ Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. CUSTOMIZED SHOPPING 1 62% Analyzing customer traffic and intersections with loyalty schemes to offer 1:1 experiences, recommendations, and personalized services of consumers said the primary motivation for shopping in stores is to see/try products before purchasing. VIRTUAL ASSISTANTS 2 85% Combining AI with human interfaces to help customers get answers to their questions easier and faster of customer interactions will be managed without humans by 2020. REAL-TIME, CUSTOMER- DEMAND PREDICTION 3 95% Learning/analyzing customer buying, browsing, search, and consumption data to predict purchasing decisions of customer experience applications will be driven by AI by 2025. SMART FACTORIES 4 Connecting the production processes, which enables efficient and flexible batch scheduling, and bespoke manufacturing US$225B PRODUCT AUTHENTICATION 5 US$461B Ensuring consumers are buying authentic goods, tracking products from origin to the shelf worth of fake goods are imported annually worldwide. is the predicted spend in advanced robotics by 2021, with the largest growth in consumer, manufacturing, and healthcare. PRODUCT TRACEABILITY AND RECALL 6 48M Tracing contaminated products in the food supply chain and accelerating product recalls Americans get sick from food-borne pathogens each year. Contact us at [email protected] to learn how Oracle is enabling the consumer goods industry of tomorrow, today.

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Page 1: Industry Value Map - Consumer Goods · robotics by 2021, with the largest growth in consumer, manufacturing, and healthcare. PRODUCT TRACEABILITY AND RECALL6 48M Tracing contaminated

INDUSTRY VALUE MAP—CONSUMER GOODSToday’s consumer goods industry is operating in an era de�ned by global, digitally connected shoppers, who are demandingpersonalization and innovation. In response, Oracle offers an adaptable cloud-based model for accelerated technologyrealization across the enterprise.

DistributionPlanning

SupplyPlanning

SUPPLIERS

IN-HOUSEMANUFACTURING

CONTRACT MANUFACTURING

SMART MANUFACTURING

SOURCE

MAKE BUY

INFORMATION HUB

SOCIAL LISTENING

TRUST AND TRANSPARENCY

POS, SHIPMENT, AND INVENTORY

SOCIAL AND MARKET INTERACTION

ORDER AND FORECAST VISIBILITY

INTEGRATED BUSINESSPLANNING

Collaboration and Visibility

SALES MARKETING AND SERVICE

CustomerService

Marketing

SalesDemand

Management

PRODUCT TRACEABILITY

DISTRIBUTIONCENTERS

OWNEDSTORES

CONSUMERS

SHIPMENT,ORDER

R&D AND INNOVATION

Innovate and Develop

Commercialize

Warehousing

Global Trade

Transportation

DIGITAL LOGISTICS

RETAIL STORES

[1] https://www.retaildive.com/news/why-most-shoppers-still-choose-brick-and-mortar-stores-over-e-commerce/436068/[2] http://www.cxotoday.com/story/how-arti�cial-intelligence-is-transforming-contact-centers/[3] https://www.forbes.com/sites/blakemorgan/2018/02/08/10-customer-experience-implementations-of-arti�cial-intelligence/#4efa21902721[4] https://www.forbes.com/sites/louiscolumbus/2018/04/15/the-future-of-manufacturing-technologies-2018/#b2f61ae29955[5] http://www.oecd.org/industry/global-trade-in-fake-goods-worth-nearly-half-a-trillion-dollars-a-year.htm[6] http://fortune.com/food-contamination/

CUSTOMIZED SHOPPING1

62%

Analyzing customer traf�c and intersections with loyalty schemes to offer 1:1 experiences, recommendations, and personalized services

of consumers said the primary motivation for shopping in stores is to see/try products before purchasing.

VIRTUAL ASSISTANTS2

85%

Combining AI with human interfaces to help customers get answers to their questions easier and faster

of customer interactions will be managed without humans by 2020.

REAL-TIME, CUSTOMER-DEMAND PREDICTION3

95%

Learning/analyzing customer buying, browsing, search, and consumption data to predict purchasing decisions

of customer experience applications will be driven by AI by 2025.