industry briefing 28 november 2014 - cmd.act.gov.au · industry briefing 28 november 2014 please...

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Industry Briefing

28 November 2014

Please note this slide pack reflects high level thinking

and plans for implementation are subject to change 28 Nov 2014

WELCOME

David Colussi

Director, Service ACT Chief Minister, Treasury and Economic Development Directorate

ACT Government

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Agenda outline

iConnect Program

Lunch

Revenue Collection Management System Industry Briefing

Education and Training: Digital Portfolio Industry Briefing

o School Administration System Upgrade Project Request for Expression of Interest (REOI) Industry Briefing

3 Please note this slide pack reflects high level thinking


Housekeeping – please

ensure that you have signed-in

turn off or silence your mobile phones

no recording audio or video, or photographs



iConnect Program – session outline

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Digital Canberra and iConnect

Speaker - David Colussi

The iConnect Program

Speaker - Wayne Hart

Procurement and Probity

Speaker - Peter DeGraaff

QA session



Digital Canberra - our digital vision

to promote Canberra as a modern,

dynamic, digital city



Digital Canberra Action Plan 2014-18



http://www.digitalcanberra.com.au/

The iConnect Program

Announced as part of the 2014-2015 ACT Budget, the iConnect Program will:

be achieved working in partnership with ACT Government Directorates, individuals and businesses, community and industry, and

improve efficiency and service delivery.



iConnect Program Objectives

Deliver transformational improvements in citizen centric digital service delivery in ACT Government.

Support the ACT Government to go further in delivering end-to-end online government services.

Improve the way individuals and businesses communicate and transact with government.



WELCOME

Wayne Hart

iConnect Program Manager and Chief Digital Architect Chief Minister, Treasury and Economic Development Directorate

ACT Government

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Digital Service Delivery Vision for the ACT Government



Contents • Digital Service Delivery

– What is Digital Service Delivery?

– Vision and Mission

– What does Digital Service Delivery mean for the ACT Government?

• iConnect

– Overview

– High Level Plan

– Identity and Access Management

– Enterprise Integration

• Procurement Next Steps



OVERVIEW Digital Service Delivery

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What is Digital Service Delivery?

Making use of digital and online technologies to: – Deliver better services

– Improve efficiency of Government

– Engage Openly

Digital must emphasize the citizen and the state

Aligned with strategic actions from the Australian Public Service Information and Communications Technology Strategy 2012-2015



Vision

In the ACT Individuals and Businesses will have access to Government services through multiple channels allowing interaction with Government to be conducted through their preferred channel including Digital Channels.

Mission

The ACT Government aspires to be a Customer Centric Government by ensuring services are made available through digital channels in a secure, stable and easy to use manner.

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Digital Service Delivery High Level Vision Services available through digital channels in a secure, stable and easy to use manner



protected by

What does Digital Service Delivery mean for the ACT Government? Services available through digital channels in a secure, stable and easy to use manner

Dig

ital

C

apab

iliti

es

supported by

Collaboration Self Service Secure Access Integrated

Services

Customer Service

Management Communication

Personalised Delivery

Multi-Channel Service Delivery

Reduced Red Tape

Operational Efficiency

Anytime, Anywhere Access

Cross Directorate Service Delivery

Ease of Use

Pla

tfo

rms

/ Te

chn

olo

gy

enabled by

Customer

Experience

Case

Management

Service

Centre

Mobile

Service

Home

Visits

Emergency

Centre Digital

Ch

ann

els

Federal ACTGov Privacy Security Cloud

Po

licie

s

accessed through

Existing Partial

Call Centre Post Third Party

Required

Legend

Cu

sto

mer

/

Bu

sin

ess

Val

ue

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Customers

Individuals Businesses Non-Government Organisations

Enterprise

Integration

Identity and

Access MGT

Customer

Analytics

Auditing /

Reporting

Monitoring Administration Enterprise

Content MGT Search

Enterprise

Applications Enterprise

Information

Records

Management

Payments



OVERVIEW iConnect

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What is iConnect? Establishing a shared WHoG Digital Platform

Focus is on improving our digital service delivery maturity through investment in shared WHoG digital assets

It is about making things simpler, cheaper, and faster

It is not just about ICT; it is about people, processes, information and technology

iConnect is about improving customer engagement with Government through online digital self service channels A great customer experience

Customer Identity & Access Management

Mobile

Service

Service

Centre

Directorate Business Line Systems

CMTEDD CSD EPD ETD

HD JACS TAMS

Enterprise Integration Platform

Home Visits Digital

Support

s a

ll D

igital

Channels

iConnect

Focus

Emergency

Centre Call Centre Post Third Party

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Individuals Businesses Non-Government

Organisations



iConnect Sample Mock-Up

Search

iConnect > Services > Education & Training

John Doe Modify my Information

Enroll My Child

Upcoming Excursions

Permissions Slips

Annual reports

More

• Business & Trade • Culture, Sport &

Recreation • Education &

Training • Emergencies &

Safety • Health & Wellbeing • Housing • Land and Property • Transport

My Correspondence

Pay & Renew Apply, Order &

Book Change & Check

View my correspondence

across Government

Complete my transactions

Anytime, Anywhere

Know your customer

Maintain My Information

Making access to your Government transactions easier

Launches

iConnect > Services > Education & Training > Enroll My Child

Are you a new enrolment to the ACT public school system?

Are you transferring from another ACT public school?

Enrolment Information

Student Information

Student ID: 123456

Family Name: Doe Given Name: John

Pre-populate known information

Submit information directly into business

line system



iConnect Program Program and Project Steams

• Focus is on improving our digital service delivery maturity through investment in shared WHoG digital ICT assets

• Multiple project streams are required • Prioritisation is largely driven by Business System

Improvement Programs and requires alignment

• iConnect provides enabling digital capabilities supporting Business System Improvement Programs

• Business Systems Improvement Programs influence iConnect Roadmap

• Digital Service Delivery drives vision, goals and objectives for iConnect

• Digital Service Delivery influences iConnect through WHoG Policy and Strategy

• iConnect drives business change required to support new online self-service transactions

Dig

ital S

erv

ice D

eliv

ery

iC

onnect P

rogra

m

Busin

ess S

yste

ms

Impro

vem

ent (s

am

ple

set

indic

ate

d)

Policy & Strategy

Planning & Management

Business Change

Tx Service Delivery

Customer Experience Improvement

Enterprise Integration

Identity and Access Management

CMTED – Revenue Collection Transformation Program (RCTP)

ETD – Schools Administration Program (SAP)

And others

Influences iConnect Program Drives business change

Influences iConnect

Roadmap

Provides enabling ICT

capability



ICONNECT INDICATIVE HIGH LEVEL ROADMAP

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iConnect Program Indicative High Level Plan

The ACT Government aims to deliver the iConnect Program over a four year period. The delivery will be managed through multiple project stream, based on iterative and incremental development.

2016 / 17 2014 / 15 2015 / 16 2017 / 18

Transactional Service Delivery Interactions with the ACT Government including requesting services or permission, payments or applications.

Customer Experience Self service access to personalised Digital services

Digital Identity and Access Management A federated identity, credential and access management capability enables trusted access to digital services, by our customers

Enterprise Integration Interoperable access to functionality and data supporting transactional services



IDENTITY AND ACCESS MANAGEMENT

iConnect

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A pre-requisite to providing secure access to digital transactional services

Ensures the right people can access the right services at the right time

Consistency and reuse of common processes and technology across: • Registration • Identity Proofing • Identity Management • Credential Management • Authentication • Authorisation

Benefits • Improved Customer Experience

• Customer Single Sign-On across Directorates

• Consistent trust model used to access digital services

• Business Agility

• Re-Use of common processes and technology

• Cost reduction / avoidance

Identity and Access Management iConnect Context

A key part of the iConnect program is to establish shared WHoG Customer Identity and Access Management processes and technology which will ensure consistent, secure and trusted access to transactional services through all digital channels



ENTERPRISE INTEGRATION

iConnect

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A pre-requisite to providing self service access to information stored within business line system

Ensures consistency when integrating with business line systems promoting reuse across digital channels

Consistency and reuse of common processes and technology across: • Integration methods and practices • Secure access to business line system information

Benefits • Reuse of Integration services across all digital channels

• Ability to target automation / optimisation of manual processes or

processes with a lot of human interaction

• Provide Customer with visibility into transactional services

• Re-Use of common processes and technology

• Cost reduction / avoidance

Enterprise Integration iConnect Context

Establish shared WHoG Enterprise Integration Platform processes, standards and technology which will ensure consistent, secure and reliable access to business line systems supporting online self service transactions through all digital channels.



PROCUREMENT

iConnect



iConnect provides 3 core enabling technology components which are logically separate and can be supported by different technologies

Procurement Activities iConnect is separated into 4 project streams

Next Steps

• Jan / Feb 2015: Go to market for Customer Identity and Access Management

• Seeking Platform Selection & Implementation partner

• Project stream will be delivered over multiple iterative phases

• Request platform licensing cost model

• Request Fixed T&M for initial working prototype stage

• Request order of magnitude cost for additional stages

Customer Experience

Improvement Tx Service Delivery

Enterprise Integration

Identity and Access Management

Potential iConnect Procurement Activities

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industry briefing 28 november 2014 - cmd.act.gov.au · industry briefing 28 november 2014 please...

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