Indrajit Das, PMP,Prince2 Practitioner, ITILV3.

Address – #314,1st Cross,5th Main Road, Room No 108, Jagadish Nagar,New Thippasandra Post Bangalore :-560 075

India

Mobile: +91-95380-53535 / 080 - 40935886 E-mail: indrajit.das@gmail.com

Synopsis

About 16 years of professional experience in Managing Infrastructure Systems and Network Operations and near about 5 years’ experience as Project Manager as well Delivery Management on Projects . Outstanding team player with an exceptional operational and technical knowledge base, record of proven success in leading project teams to long lasting and cost-effective IT solutions. Worked on Accounts Honda, Philips, IGA (IBM Global Account) , PwC, Axix Bank, CoCo Cola, Henko Ltd, Haldia Petro Chemicals Ltd, Reliance Infocom Ltd, Apeejay & etc.

Project management experience incorporates Data Centers Consolidation, infrastructure design, network management & operations, system design and implementation, disaster recovery, service transition and Vendor management. I am proficient in collaborating between business partners, customers, end-users, and technical team members to develop and implement high quality IT projects.

Offshore Service Delivery experience incorporates to integrate all the ITIL disciplines to provide a quality, cost competitive and reliable service to customers/end-users. I am an outstanding team player with an exceptional operational & technical knowledge base. I am proficient to deliver specific services Delivery components like Service Level Management, Capacity Management, Service Continuity, Availability Management etc.

I have successfully delivered number of projects, for Philips, Honda and provided operation support to various Global clients. As a Project Manager, responsible for carrying forward various projects that require Infrastructure key deliverables includes: Project plan, budgets, schedules, dependency management, and executive level project reporting and dashboards and project administration. May consult on and utilize latest project methodologies including Scrum. Status updates to all the stake holders on a weekly basis thru weekly meetings. I am Prince2 Practitioner, PMP trained and also have ITIL V3 certified too. My strong technical knowledge base has Xiotech to Net APP Storage Refresh, VM Migration, Server Build, Server Refresh,Tivoli, Datacenter movement, VM Cloud Computing. Provisioning Manager. Initial storage allocation/additional storage allocation project on Wintel/Unix platform.

Current Focus

Strategic Planning & Execution

Full life cycle Project Management

Key/Large Account Management

Project Scope Management Requirements

gathering/Analysis Estimation & Pricing

Negotiation & Closing Activities

Cost Reduction Customer Relationship Mgmt Delivery Management Deployment Risk Management Resource Management Conflict Management SLA Management

Change Management Startup operations P&L management Stakeholder relations

management Business Process Re-

engineering Vendor Management

Career Graph

As Project Manager in IBM India Pvt Ltd India (IBM) [November 2010 – Till date]

As Sr. Engineer Mail Management in Wipro Infotech , India [April 2004 –October 2010]

As Customer Support Engineer in IGATE, India [August 2003 – January 2004]

As Customer Support Engineer in Infotronix Channel ,India [March 2003– August 2003]

As Customer Support Engineer in Digitalk Infosystem ,India [August 2008– February 2003]

Work Experience

IBM India Ltd. – since 2010 till date Project Manager

I am responsible to manages customer facing projects or multiple projects or take a business management role in an account or group of accounts for managing external revenue generating customer engagements, ensuring profit margins are achieved by delivering the project on time and within budget. I create project schedule and plan with financial, resource and material requirements with extensive customer and project documentation.

Management of assigned project(s) to ensure that deliverables and activities are defined, planned, executed and tracked

Ensure senior management and other stakeholders are fully informed of all material issues and risks.

Ensure that vendors deliver according to agreed dates, quality and cost, and that vendors are not asked to perform tasks outside the Statement of Work which could compromise agreed delivery

Accountable for the Project Budget, Forecasting and planning to ensure that project expenses are at or below approved amounts and that additional budget items are properly justified and approved by the Business Owners, Steering Committee and/or other management committees where necessary

Ensure project plans are complete, comprehensive and up-to-date, and that changes to project plan are tracked. Ensure timely status and project reporting through Enterprise Project Management System, including exception reporting

Provides leadership to project staff including project engineers, vendors, partners or subcontractors

Manage all key vendor relationships involved in the delivery on time. Interact and coordinate with vendors on issues related to service

Escalate relevant issues and risks in accordance to the TPD Project Issue and risk management procedure and the account specific Process

Update the team with the business need for execution of IT strategy. Manage and provide technical guidance/support to the project team

Acts as primary interface to the customer, other vendors and all IBM and alliance personnel associated with the project.

Manage all changes in accordance to the TPD Change Management Process so preventing the implementation.

Chair regular Technical Project Review Meetings, Customer facing Meetings (if required), attend TPD Review meetings and produce all documentation and minutes as appropriate.

Wipro Infotech - Since 2004 till 2010Sr. Engineer Mail Management/ & Team Lead

Understand the client’s requirement and proposing them the best solution that would help to meet their requirements.

Pre-sales Activities, Training arrange for customers & product demo (POC) Co-coordinating with the sales team, in making client understands the product platforms. Presentation/Demo to the customer. To co-ordinate with the support team, in order to solve any issues, those are faced by the

client in the operation of the product installed. Engaged different transitional accounts till it’s get handover with steady state team. Leading the team of 25 Engineers. Responsible for project documentation (e.g. Project

definition and project plan) Responsible for ensuring that requirements and acceptance criteria are satisfactorily captured

by the business and agrees the strategy for the project with the steering group , regional technical support on messaging, malware, Windows and Linux environment.

Performs management of the risks of the project, including the development of contingency plans

Reports project progress to the steering group to ensure the project’s overall direction and integrity

To develop detailed implementation plans using MS Project (or Account Specified tool) to enable delivery of the technical solution document

Continuous formal and informal interactions with customers to understand their expectations & delivering to their satisfaction.

Managed user training to new and current users as needed Leveraging good relationship with customers in generating new business/change orders etc To engage and manage technical resources to deliver the project plan.

IGATE (Since August 2003 – January 2004) Customer Support Engineer

Provide complete LAN and Wan Support in Relinace Web World. Installation & configuration of Windows NT/2000/03. Provide complete support on Lotus notes , Webmail and other database access request Managing DHCP and Proxy Server . Managing webmail access , database access, ID creation & deletion request Managing backup of all servers on daily & weekly basis through VERITAS Providing complete desktop support for XP, WIN2K, WINNT. Analyzed server, configuration, connection and program documents, messaging settings,

policy documents, profile setting, and notes.ini files and to resolve issue of low availability index on mail and application servers.

Daily management, analysis, troubleshooting and monitoring Louts Notes mail files/users, including daily monitoring of critical server tasks and no server tasks are hung, analysis & problem resolutions of long files miscellaneous and mail routing events views, available server disk space, startrep.nsf for error, multiple mail box’s for dead mail, calendaring & scheduling issues etc.

Register new notes users, Group modification, User re-certifications & modify the program documents.

Infotronix Channel - (since March 2003– August 2003) Customer Support Engineer

I am responsible to manage Haldia Petro Chemicals for Kolkata location; deals with all technical, vendor management, Day today co-ordination with different locational engineer and users.

• Installation & configuration of Windows 98/NT/2000. Installation of various in-house core

banking software.

• Provide the LAN & WAN support to the users.

• Supervision & co-ordination with the vendors for structure cabling, rack, jack panel, backbone

channel installation,

Configuration of lease line & installation of network setup

• Configuration & installation of local & network printers.

• Providing technical support on computer network of more than 300 machines.

• Assisted in hardware installation and maintenance of workstations, servers, networking

equipment and other supporting hardware.

• Performed user account creation, deletion and configuration.

• Supervised backup and disaster recovery operations

Digitalk Infosys - (since August 1998 – February 2003) Customer Support Engineer

As an engineer, responsibilities for the customer Henkel, White cliff were:

Identification of Internetworking and maintenance of switching Technology and maintenance

of the LAN infrastructure.

Trust Relationship with DOMAINS and provide necessary customer support.

Software Installation, Software Support, Maintenance of Hardware and Network

Project Tools & Software MS-Project

Visio

RPM (Rational Portfolio Management Tool)

MS - Office

Certifications PMP Certified.

Prince2 Practitioner

ITIL Foundation V3

CCNA Cisco Certified Network Associate

CLP IBM Certified System Administrator 8.

Oracle Certified Professional in 9i and Oracle 10G

Microsoft Certified Systems Engineer(NT)

MCP(Implementing and Administering Security in a Microsoft Windows 2003 )

IBM Cloud Certification

Academic Qualification Master in Computer Applications, Sikkim Manipal University, Kolkata, India Bachelor of Commerce, Calcutta University, Kolkata, India. Two years Professional Network in Computing from NIIT LTD . Pursuing Executive MBA in IT from Karnataka State Open University

Personal Details Date of Birth : 10-03-1973

Father’s Name : Late Kabindra Nath Das.

Status : Married

Passport No : Valid till 2017.

Permanent Address : 78/10,R.K.Chatterjee Road, Kolkata-700042.

Languages : English, Hindi & Bengali

References & Supporting Documents Available upon Request

{Indrajit Das}