indosatar09 english completed
TRANSCRIPT
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MAKINGCHANGES
2009ANNUAL REPORT
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DYNAMICALLY MAKING CHANGESTO POSITION OUR BUSINESS FORLONG TERM RESULTS
TABLE OF CONTENTS
Vision and Mission 3
Our Values and Progress 4
Key Initiatives in 2009 6
Financial Highlights 8
Operational Highlights 10
Stock & Bond Highlights 12Outstanding Awards in 2009 16
2009 Event Highlights 18
Organizational Structure 20
Our Story 22
Our Products and Brands 24
Message from the Board of Commissioners 28
The Board of Directors Report 37
Information on the Company 43
Corporate Governance Report 79
Making a Difference 102
Risk Factor 105
Management Discussion and Analysis 121
Responsibility for the 2009 Consolidated 150
Financial Statement 151
Reconciliation of Indonesian GAAP to IFRS 257
Responsibility for the 2009 Annual Report 263
Annual Report on Form 20-F 265
International Financial Reporting Standard (IFRS) 394
Shareholders Information A-1
DISCLAIMER
This is the Annual Report for the year ended December 31, 2009 and prepared in accordance with Bapepam-LK Rule X.K.6 and X.K.7. Section 20-F in this
Annual Report is adopted from the Annual Report on Form 20-F which we have filed to the US-SEC.
In this Annual Report, references to Indosat, Company, we, us, and our are to PT Indosat Tbk and its consolidated subsidiaries. All references
to Indonesia are references to the Republic of Indonesia. All references to the Government herein are references to the Government of Indonesia.
References to United States or U.S. are to the United States of America. References to Indonesian Rupiah or Rp are to the lawful currency of
Indonesia and references to U.S. dollars or US$ are to the lawful currency of the United States. Certain figures (including percentages) have been
rounded for convenience, and therefore indicated and actual sums, quotients, percentages and ratios may differ. Unless otherwise indicated, all financial
information with respect to us has been presented in Indonesian Rupiah in accordance with Indonesian GAAP.
This Annual Report contains certain financial information and results of operations, and may a lso contain certain projections, plans, strategies, and objectives
of Indosat, that are not statements of historical fact which would be treated as forward looking statements within the meaning of a pplicable law. Forward
looking statements are subject to risks and uncertainties that may cause actual events and the Company,s future results to be materially different than
expected or indicated by such statements. No assurance can be given that the results anticipated by Indosat, or indicated by any such forward looking
statements, will be achieved.
No information herein should be reproduced without the express written permission of the Company. For updated information, please contact the
Investor Relations Group at Jl. Medan Merdeka Barat No.21, Jakarta 10110, Indonesia. Tel. (62-21) 3000 3001, 3869 615, Fax. (62-21) 3000 3757 or
E-mail:[email protected]
We are committed to c ommunicating openly with each of our stakeholders. All stakeholders can visit our website at www.indosat.com for more information
about Indosat. An online version of this document is also available at www.indosat.com.
OUR VALUES
AND STRATEGY
THE HIGHLIGHTS
THE COMPANY
THE REPORT
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I N D O S A T 2 0 0 9 A N N U A L R E P O R T 1
OUR VALUESAND STRATEGY
Our strategy in 2009 brought us closer to realizingour Vision and Mission
Leveraging its existing strengths and with thesupport of our new major shareholder, QatarTelecom (Qtel), Indosat initiated a sweepingstrategy shift in 2009 towards realizing our
Vision and Mission. While subtle, changeswe have made marked a significant internaltransformation in Indosats approach to thebusiness. We anticipate that the full impact ofthis shift will continue to be felt far into thefuture as Indosat renews itself towards realizingour Vision and Mission.
I N D O S A T 2 0 0 9 A N N U A L R E P O R T
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2 M A K I N G C H A N G E S
OUR VALUESAND STRATEGY
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I N D O S A T 2 0 0 9 A N N U A L R E P O R T 3
OUR VALUESAND STRATEGY
VISION &MISSION
Our VisionTo be the provider of choice for communication and information
solutions in Indonesia by:
Offering a full range of communication and information
products, services and solutions.
Being customers rst choice for the provision of information
and communication products, services and solutions.
Providing products and services which contribute to a better
quality of life for the communities in which we operate.
Our Mission
To provide and develop
innovative and high quality
products, services and solutions
which offer the best value to
our customers.
To continuously enhance
shareholders value.
To provide a better quality of
life for our stakeholders.
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4 M A K I N G C H A N G E S
OUR VALUESAND STRATEGY
OUR VALUES
ANDPROGRESS
We offer the most complete range of services by any
one telecommunications provider in Indonesia.
Sheer size: Indosat has 33.1 million cellular subscribers
and 16,353 BTS.
Strong brand equity and a reputation for excellence.
Building on our values, Insan Gemilang, Indosathas become the second largest cellular operatorin Indonesia, in terms of cellular subscriber
numbers and a leading provider of internationallong distance services in Indonesia.
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I N D O S A T 2 0 0 9 A N N U A L R E P O R T 5
OUR VALUESAND STRATEGY
Our corporate culture, as embodied in the following Values of InsanGemilang, serves to guide our conduct:
To work
together as
one, utilizing
the skills and
experiences of
our colleagues
and partners in
an environment
that nurtures
trust.
To focus on
exceeding our
customers
expectations in
everything that
we do.
To be committed
to becoming a
solid partner and
to work to create
collaborative,
productive
and mutually
beneficial
relationships with
these partners.
To uphold the
highest ethical
standards in all
aspects of our
work, based on
the principles
of loyalty,
responsibility
and dedication
to the Company.
INTEGRITY
To strive to
produce the
best results in
everything that
we do and to
create results
that exceed
expectations.
TEAMWORK EXCELLENCE PARTNERSHIP CUSTOMER FOCUS
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6 M A K I N G C H A N G E S
OUR VALUESAND STRATEGY
KEY INITIATIVESIN 2009
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I N D O S A T 2 0 0 9 A N N U A L R E P O R T 7
OUR VALUESAND STRATEGY
Implemented in the first half of the year, by the second halfof the year these initiatives had generated tangible results,generating improvements quarter-by-quarter and beyond.
A Three Pillar Value Strategy was created to effect this change, as follows:
In order to differentiate ourselves in the
market and retain our strong competitive
position, Indosat made the following
changes in 2009. Our goal was to transform
into a customer-focused organization, in
the process enhancing our value.
realized throughVALUE STRATEGY of:
CUSTOMER FOCUSEDTRANSFORMATION
PILLAR 1:Marketing and
Product Innovation
PILLAR 2:Strong
Distribution Channel
PILLAR 3:High Level of
Network Quality
Supported by creation of focused Strategic Business Units (SBU) by Consumer type :Consumer Wireless, Consumer Broadband, Corporate Solutions, Wholesale & Infrastructure
Strengthening sbscribers
perception with effective
marketing campaign Providing competitive
programs Lanching innovative
products Creating programs to increase
cstomers loyalty and to
retain valued customers
Improving distribtion
capability by optimizing
distribution channel Implementing competitive
dealer incentive system Redcing channel
concentration by creatingalternative channels
Additional capacity and
coverage and improving
network and IT quality On time & an efcient
network and supportinginfrastructure roll-out
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8 M A K I N G C H A N G E S
THE HIGHLIGHTS
(in Billion Rupiah) 2009 2008 2007 2006 2005
STATEMENT OF INCOME
Operating Revenues 18,393.0 18,659.1 16,488.5 12,239.4 11,589.8
Operating Expenses 15,180.0 13,925.9 11,968.9 8,840.7 7,937.9
Operating Income 3,213.0 4,733.3 4,519.6 3,398.7 3,651.9
Other Income (Expenses) - Net (981.0) (2,408.2) (1,590.0) (1,375.8) (1,299.2)
Equity in Net Income (Loss) of Associated Companies 0.0 0.0 0.0 (0.2) 0.1
Income Before Income Tax 2,232.0 2,325.1 2,929.6 2,022.7 2,352.8
Income Tax Expenses - Net (677.3) (419.8) (859.5) (576.1) (697.9)
Income Before Minority Interest in Net Income of Subsidiaries 1,554.7 1,905.3 2,070.1 1,446.6 1,654.9
Minority Interest in Net Income of Subsidiaries (56.5) (26.8) (28.1) (36.5) (31.4)
Net Income 1,498.2 1,878.5 2,042.0 1,410.1 1,623.5
Shares Outstanding(in millions of shares) 5,433.9 5,433.9 5,433.9 5,433.9 5,356.2
Basic Earnings per Share (In Rp full amount) 275.7 345.7 375.8 260.9 309.0
EBITDA 8,774.4 9,289.2 8,682.8 7,051.9 6,732.1
BALANCE SHEETTotal Assets 55,041.5 51,693.3 45,305.1 34,228.7 32,787.1
Property and Equipment - Net 44,428.8 38,394.1 30,572.8 24,918.6 21,564.8
Working Capital (5,928.5) (983.5) (832.5) (1,137.8) 2,095.6
Total Liabilities 36,753.2 33,994.8 28,463.0 18,826.3 18,296.1
Minority Interest 330.6 288.9 297.4 200.6 175.7
Total Stockholders,Equity 17,957.7 17,409.6 16,544.7 15,201.8 14,315.3
OPERATING RATIOS (%)
Operating Income to Operating Revenues 17.47 25.37 27.41 27.77 31.51
Operating Income to Stockholders,Equity 17.89 27.19 27.32 22.36 25.51
Operating Income to Total Assets 5.84 9.16 9.98 9.93 11.14
EBITDA Margin 47.71 49.78 52.66 57.62 58.09Net Profit Margin 8.15 10.07 12.38 11.52 14.01
Return on Equity 8.34 10.79 12.34 9.28 11.34
Return on Assets 2.72 3.63 4.51 4.12 4.95
FINANCIAL RATIOS (%)
Current Ratio 54.63 90.79 92.86 83.28 138.58
Debt to Equity Ratio 141.14 124.69 99.84 75.13 87.34
Total Liabilities to Total Assets 66.77 65.76 62.83 55.00 55.80
DIVIDEND PER SHARE (RP)
Final 172.85 187.90 129.75 149.32 154.23
Payment Date 22/7/2009 15/7/2008 13/7/2007 8/8/2006 15/7/2005
FINANCIALHIGHLIGHTS
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I N D O S A T 2 0 0 9 A N N U A L R E P O R T 9
THE HIGHLIGHTS
INCOME BEFOREINCOME TAX(In Billion Rupiah)
BASIC EARNINGSPER SHARES(In Rp full amount)
OPERATINGREVENUES(In Billion Rupiah)
OPERATINGEXPENSES(In Billion Rupiah)
OPERATINGINCOME(In Billion Rupiah)
NET INCOME(In Billion Rupiah)
18,393.0
09
08
07
06
05
18,659.1
16,488.5
12,239.4
11,589.8
15,180.0
09
08
07
06
05
13,925.9
11,968.9
8,840.7
7,937.9
09
08
07
06
05
4,733.3
4,519.6
3,398.73,651.9
3,213.0
09
08
07
06
05
1,878.52,042.0
1,410.11,623.5
1,498.2
09
08
07
06
05
2,325.1
2,929.6
2,022.72,352.8
2,232.0
09
08
07
06
05
345.7375.8
260.9309.0
275,7
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10 M A K I N G C H A N G E S
THE HIGHLIGHTS
OPERATIONALHIGHLIGHTS Unit 2009 2008 % Change
CELLULAR
Prepaid Subscribers subscriber 31,333,173 35,591,033 -12.0
Postpaid Subscribers subscriber 1,803,342 919,213 96.2
Total Subscribers subscriber 33,136,515 36,510,246 -9.2
ARPU Prepaid Rp 33,138 34,610 -4.3
ARPU Postpaid Rp 175,327 189,710 -7.6ARPU Blended Rp 37,330 38,639 -3.4
FIXED WIRELESS
Prepaid Subscribers subscriber 525,391 681,362 -22.9
Postpaid Subscribers subscriber 68,742 80,227 -14.3
Total Subscribers subscriber 594,133 761,589 -22.0
ARPU Prepaid Rp 23,207 17,955 29.3
ARPU Postpaid Rp 69,160 94,555 -26.9
ARPU Blended Rp 28,402 22,858 24.3
IDD
Outgoing Traffic minute 502,032,713 473,991,957 5.9Incoming Traffic minute 1,486,213,187 1,484,450,321 0.1
Total Traffic minute 1,988,244,900 1,958,442,278 1.5
Incoming/Outgoing Ratio - 3.0 -3.1 -196.8
MIDI
Wholesale
International High Speed Leased Line cct/64kbps 80,048 45,594 75.6
Domestic High Speed Leased Circuit cct/64kbps 170,844 129,315 32.1
Frame Relay port 356 494 -27.9
IPVPN cct/64kbps 16,476 18,114 -9.0
Lintasarta
High Speed Leased Line SDL link 752 906 -17.0
Frame Relay access 4,046 4,431 -8.7
VSAT terminal 3,075 2,564 19.9
IPVPN link 7,308 6,182 18.2
IM2
Internet Dial Up user 9,291 13,142 -29.3
Internet Dedicated link 884 1665 -46.9
IPVPN link 447 562 -20.5
Employees (permanent and non-permanent incl. subsidiaries employees)
person 7,126 7,700 -7.5
Galeri Indosat Service centre 171 162 43.2
Griya Indosat Service centre 61 163 -62.6
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I N D O S A T 2 0 0 9 A N N U A L R E P O R T 11
THE HIGHLIGHTS
CELLULARSUBSCRIBERCOMPOSITION(Million)
FIXEDWIRELESSSUBSCRIBERCOMPOSITION
IDD TRAFFIC(Million Minutes)
BLENDED ARPU*-CELLULAR(Thousand Rupiah)*Blended ARPU:Average Revenueper User
BLENDEDARPU*-FIXEDWIRELESS(thousand Rupiah)*Blended ARPU:Average Revenueper User
TOTALCELLULARSUBSCRIBERS(Million)
TOTAL FIXEDWIRELESSSUBSCRIBERS
INCOMING/OUTGOINGRATIO
09
08
07
06
05
36.5
24.5
16.7
14.5
33.1
09
08
31.3
36.5
0.9
1.8
35.6
33.1
09
08
33.1
38.6
189.7
175.3
37.3
09
08
07
06
05
761,589
627,934
378,727
271,158
594,133
09
08
3.1 3.0
34.6
Prepaid
Total
Postpaid
09
08
525,391
761,589
80,227
68,742
681,362
594,133
09
08
1.5
2.0
0.5
0.5
1.5
2.0
09
08
23,2
22,9
94,5
69,2
28,4
17,9
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12 M A K I N G C H A N G E S
THE HIGHLIGHTS
STOCK HIGHLIGHTS
Quarterly Stock Price on the NYSE (US$/ADR)
2009 2008 Volume 2009 (ADS)
Period Highest Lowest Highest Lowest Highest Lowest
First Quarter 26.25 16.74 47.01 32.72 228,721 2,374
Second Quarter 26.65 20.99 38.91 29.20 121,100 5,300
Third Quarter 28.35 24.29 37.45 29.86 292,254 500
Fourth Quarter 30.37 24.28 31.80 16.00 252,192 935
Stock Performance
New York Stock Exchange (US$/ADR) Indonesia Stock Exchange (Rp/Share)
2009 2008 2009 2008
Highest 30.37 47.01 5,950 8,750
Lowest 16.74 16.00 4,200 3,950
Year End 25.11 25.85 4,725 5,750
Basic Earnings per ADR/Share 1.47 1.58 275.72 345.7Dividend per Share/ADR - 0.92 - 172.85
Dividend Payout Ratio (%) - 50.00 - 50.00
(%) Dividend Yield
Dividend per ADR/Share
Year-End ADR/Share Price - 3.56 - 3.01
P/E Ratio
Year-End per ADR/Share Price
Earnings per ADR/Share 17.08x 16.36x 17.13x 16.63x
Quarterly Stock Price on the IDX (Rp)
2009 2008 Volume 2009 (LOT)
Period Highest Lowest Highest Lowest Highest Lowest
First Quarter 5,900 4,200 8,750 5,850 88,855 1,015
Second Quarter 5,950 4,850 7,000 5,300 78,074 1,845
Third Quarter 5,700 5,050 6,750 5,800 58,314 1,740
Fourth Quarter 5,700 4,600 5,750 3,950 25,283 633
STOCK AND BONDHIGHLIGHTS
Date Information Stock Exchange AuthorizedCapital
Number ofShares Issued
Nominal Valueper Share
18 October1994
Initial PublicOffering
New York Stock Exchange in theform of American DepositoryShares (ADS)
1 Series A*) share3,999,999,999 seriesB shares
1 Series A*) share1,035,499,999 Series B shares(including 25,012,300 ADS)
1 ADS equivalent to10 series B shares
19 October1994
Jakarta Stock Exchange &Surabaya Stock Exchange
Rp 500 per share
March 2004 Nominal ValueStock Split
Jakarta Stock Exchange, SurabayaStock Exchange and New YorkStock Exchange
1 Series A*) share,19,999,999,999 seriesB shares
1 Series A*) share5,177,499,999 Series B shares(including 7,043,313 ADS)
Rp 100 per share
1 ADS equivalent to50 Series B shares
1 August 2004-1 August 2005
Execution ofESOP I
Jakarta Stock Exchange &Surabaya Stock Exchange
178,674,500 Series B shares Rp 100 per share
31 December2005
Amount ofShares afterESOP I closed
Jakarta Stock Exchange, SurabayaStock Exchange and New YorkStock Exchange
1 Series A*) share,19,999,999,999 seriesB shares
1 Series A*) share5,356,174,499 Series B shares(including 9,534,636 ADS)
Rp 100 per share
1 ADS equivalent to50 Series B shares
1 August 2004-1 August 2006
Execution ofESOP II
Jakarta Stock Exchange andSurabaya Stock Exchange
77,759,000 Series B shares Rp 100 per share
31 December
2006
Number of
shares afterclosing ofESOP II
Jakarta Stock Exchange, Surabaya
Stock Exchange and New YorkStock Exchange
1 Series A*) share,
19,999,999,999 seriesB shares
1 Series A*) share
5,433,933,499 Series B shares(including 6,288,502 ADS)
Rp 100 per share
1 ADS equivalent to50 Series B shares
31 December2009
Indonesia Stock Exchange andNew York Stock Exchange
1 Series A*) share,19,999,999,999 seriesB shares
1 Series A*) share5,433,933,499 Series B shares(including 16,351,213 ADS)
Rp 100 per share
1 ADS equivalent to50 Series B shares
*) Series A share is owned by the Government of Republic Indonesia
Stock Listing Chronology
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I N D O S A T 2 0 0 9 A N N U A L R E P O R T 13
THE HIGHLIGHTS
0
5,000
10,000
15,000
20,000
25,000
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
Jan Feb Mar Apr May Jun Jull Ags Sep Oct Nov Dec
VolumePrice
200
INDONESIA STOCK EXCHANGE (ISAT)Period: January 1 - December 31, 2009
VolumePrice
0
50,000
100,000
150,000
0.00
10.00
20.00
Jan Feb Mar Apr May Jun Jul Ags Sep Oct Nov Dec
NEW YORK STOCK EXCHANGE (IIT)Period: January 1 - December 31, 2009 VolumePrice
VolumePrice
STOCK PERFORMANCE
PUBLIC
REPUBLIC OF INDONESIA
QATAR TELECOM (QTEL ASIA) PTE. LTD.
INDOSATSHAREHOLDERS
65.00%
20.71%
14.29%SHAREHOLDERS COMPOSITIONAs of December 31, 2009
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14 M A K I N G C H A N G E S
THE HIGHLIGHTS
BOND HIGHLIGHTS
Bond Ratings as of December 31, 2009
Bond Rating Released Date ofRating Report
Rating Agency
1. Second Indosat Bonds series B in Year2002 with Fixed Rate
idAA+
(Negative Outlook)November 2009 PT Pemeringkat Efek Indonesia (Pefindo).
2. Third Indosat Bonds in Year 2003 withFixed Rates
idAA+
(Negative Outlook)November 2009 PT Pemeringkat Efek Indonesia (Pefindo).
3. Guaranteed Notes Due 2010 BB(Stable Outlook)
December 2009 Standard & Poors (S&P)
Ba1(Stable Outlook)
September 2009 Moodys Investors Service
4. Fourth Indosat Bonds in Year 2005with Fixed Rate
idAA+
(Negative Outlook)November 2009 PT Pemeringkat Efek Indonesia (Pefindo).
5. Indosat Syariah Ijarah Bonds in Year2005
idAA
(sy)+
(Negative Oulook)November 2009 PT Pemeringkat Efek Indonesia (Pefindo).
6. Guaranteed Notes Due 2012 BB(Stable Outlook)
December 2009 Standard & Poors (S&P)
Ba1(Stable Outlook)
September 2009 Moodys Investors Service
7. Fifth Indosat Bonds in Year 2007 withFixed Rates
idAA+
(Negative Outlook)November 2009 PT Pemeringkat Efek Indonesia (Pefindo).
8. Indosat Sukuk Ijarah II in Year 2007idAA
(sy)+
(Negative Oulook)November 2009 PT Pemeringkat Efek Indonesia (Pefindo).
9. Sixth Indosat Bonds in Year 2008 withFixed Rates
idAA+
(Negative Outlook)November 2009 PT Pemeringkat Efek Indonesia (Pefindo).
10. Indosat Sukuk Ijarah III in Year 2008idAA
(sy)+
(Negative Oulook)November 2009 PT Pemeringkat Efek Indonesia (Pefindo).
11. Seventh Indosat Bonds in Year 2009with Fixed Rates
idAA+
(Negative Outlook)November 2009 PT Pemeringkat Efek Indonesia (Pefindo).
12. Indosat Sukuk Ijarah IV in Year 2009idAA
(sy)+
(Negative Outlook)November 2009 PT Pemeringkat Efek Indonesia (Pefindo).
Bond Listing Chronology
Description Release Date StockExchange
Total Interest Rate Maturity
Second Indosat Bonds November 6, 2002 Surabaya Stock Exchange* Series B : Rp200.0 b illion 16.0% per annum November 6 , 2032
Third Indosat Bonds October 22, 2003 Surabaya Stock Exchange* Series B : Rp640.0 billion 12.875% per annum October 22, 2010
Fourth Indosat Bonds June 21, 2005 Surabaya Stock Exchange* Rp815.0 billion 12% per annum June 21, 2011
Fifth Indosat Bonds May 29, 2007 Surabaya Stock Exchange* Series A : Rp1.230 billion 10.20% per annum May 29, 2014
Series B : Rp1.370 billion 10.65% per annum May 29, 2017
Sixth Indosat Bonds April 9, 2008 Indonesia Stock Exchange Series A : Rp760.0 billion 10.25% per annum April 9, 2013
Series B : Rp320.0 billion 10.80% per annum April 9, 2015
Seventh Indosat Bonds December 8, 2009 Indonesia Stock Exchange Series A : Rp700.0 billion 11.25% per annum December 8, 2014
Series B : Rp600.0 billion 11.75% per annum December 8, 2016
IndosatSyariah Ijarah Bonds
June 21, 2005 Surabaya Stock Exchange* Rp285.0 billion Rp34.2 billion per annum June 21, 2011
IndosatSukuk Ijarah II
May 29, 2007 Surabaya Stock Exchange* Rp400 billion Rp40.8 billion per annum May 29, 2014
IndosatSukuk Ijarah III
April 9, 2008 Indonesia Stock Exchange Rp570 billion Rp58.43 billion per annum April 9, 2013
IndosatSukuk Ijarah IV
December 8, 2009 Indonesia Stock Exchange Series A : Rp28.0 bil lion Ijarah Return Rp3.150billion per annum
December 8, 2014
Series B : Rp172.0 billion Ijarah Return Rp20.210billion per annum
December 8, 2016
Guaranteed Notes
due 2010
November 5, 2003 Luxembourg Stock
Exchange and SingaporeExchange SecuritiesTrading Limited
US$234.7 million 7.75% per annum November 5, 2010
Guaranteed Notesdue 2012
June 22, 2005 Singapore ExchangeSecurities Trading Limited
US$109.4 million 7.125% per annum June 22, 2012
*on November 30, 2007, the Surabaya Stock Exchange and the Jakarta Stock Exchange merged to become Indonesia Stock Exchange
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I N D O S A T 2 0 0 9 A N N U A L R E P O R T 15
THE HIGHLIGHTS
PT APLIKANUSA LINTASARTA (LINTASARTA)
Indosat holds of 72.36% the shares in Lintasarta, which provides
high-speed communication and corporate network services.
Address:
Gedung Menara Thamrin Fl.12
Jl. M.H. Thamrin Kav.3Jakarta 10250
Phone : (62-21) 230 2345
Fax. : (62-21) 230 3883
Website: http://www.lintasarta.net
Contact person: Lista Dewi Soegiharto,
General Manager Corporate Secretary
Phone : (62-21) 230 2345
Email : [email protected]
PT INDOSAT MEGA MEDIA (IMM)
Indosat hold 99.85% of its shares in IMM, which provides multimedia
and internet services which include IP-based multimedia, Internet,
and IP-based LAN & WAN network communications services.
Address:
Jl. Kebagusan Raya No. 36Pasar Minggu, Jakarta 12550
Contact person: Andri Aslan,
Head of Corporate Secretary
Phone : (62) 855 1082101, (62-21) 7854 6969, ext. 103.
Email : [email protected]
INDOSAT FINANCE COMPANY B. V. (IFB)
IFB was established in Amsterdam, the Netherlands, in October 2003
and operates as a nancing company. Indosat holds 100% of the
shares in this company.In 2003, IFB issued guaranteed notes which
are due in 2010.
Address:
Netherlands Prins Bernhardplein 200
1097 JB Amsterdam, The Netherlands
Phone : (31-20) 521 4777
Fax. : (31-20) 521 4888
post address P.O. Box 990
1000 AZ Amsterdam, The Netherlands
Contact person: Gert Jan van Nieuwpoort,
Financial Account Manager
Phone : (31-20) 521 4830
Fax. : (31-20) 521 4825
Email : [email protected]
INDOSAT INTERNATIONAL FINANCE COMPANY B. V. (IIFB)
IIFB was incorporated in Amsterdam, the Netherlands, in April 2005
and operates as a nancing company. Indosat holds 100% of the
shares in this company. In 2005, IIFB issued guaranteed notes which
are due in 2012.
Address :Netherlands Prins Bernhardplein 200
1097 JB Amsterdam, The Netherlands
Phone : (31-20) 521 4777
Fax. : (31-20) 521 4888
P.O. Box 990, 1000 AZ Amsterdam, The Netherlands
Contact person: Gert Jan van Nieuwpoort,
Financial Account Manager
Phone : (31-20) 521 4830
Fax. : (31-20) 521 4825
Email : [email protected]
INDOSAT SINGAPORE PTE. LTD (ISP)
ISP was established in Singapore on 21 December 2005. ISP is wholly-
owned by Indosat. This company provides telecommunications services.
Indosat holds 100% of the shares in this company.Address:
8 Temasek Boulevard, Suntec City Tower 3, #15-05
Singapore 038988
Phone : (65) 62355155
Fax. : (65) 63374838
Contact person: Asrul Ardianto
Email : [email protected]
PT STAR ONE MITRA TELEKOMUNIKASI (SMT)
SMT was established on 15 June 2006 to support the construction and
operation of xed wireless access network sing Code Division Mltiple
Access (CDMA) 2000-1x technology in Central Java and its srronding
area. Indosat holds 72.54% of the shares in this company.
Address:
Gd Grinatha Fl. 1
Jl. Pemuda No. 142
Semarang 50132
Phone : (62-21) 62355155
Fax. : (62-24) 3560806
Contact person: M.Farid Baay
Email : [email protected]
SUBSIDIARY COMPANIESAs of December 31, 2009
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THE HIGHLIGHTS
OUTSTANDINGAWARDS IN 2009OUTSTANDINGAWARDS IN 2009
I n 2 0 0 9 , I n d o s a twon a tota l of 22awards including thefollowing outstandingawards for excellencein various categories,most notably for:
PRODUCTEXCELLENCE
INDONESIA CELLULAR AWARD
Best Operator GSM, VAS, Best
BlackBerry Services
TOP BRAND AWARD
for Mentari, IM3, & Matrix brands
by Frontier Consulting Group and
Marketing Magazine
INDONESIA TELECOM AWARD
Mobile Data Service Provider of
the Year by Frost & Sullivan
CORPORATEPERFORMANCE/GCG
TOP 10 INDONESIAS
MOST ADMIRED COMPANIES
by Wall Street Journal Asia
Singapore (Innovation, Corporate
Reputation).
ANNUAL REPORT AWARD
3rdplace Private Non Finance Listed
Category from Annual Report Award
INDONESIAS MOST
TRUSTED COMPANIESbased on Investors & Analysts
Assessment Survey by SWA Sembada
Magazine
ISLAMIC FINANCE AWARD & CUP
(IFAC)
Biggest Sukuk Issuer by Karim
Business Consulting
PR PEOPLE OF THE YEAR
Journalist Choice from Marketing
MIX Magazine
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THE HIGHLIGHTS
CORPORATE SOCIALRESPONSIBILITY
INDONESIA CELLULAR AWARD
Best CSR program
METRO TV MDGs AWARD 2009for Reducing Child Mortality in Indonesia
PR PROGRAM OF THE YEAR
Si lver category (CSR IWIC activity) by
Marketing MIX Magazine
5THINDONESIA SUSTAINABILITY
REPORT AWARD
Best Runner Up 2, and Best Runner Up 1 on
Website by National Center for Sustainability
Reporting
HUMAN RESOURCESDEVELOPMENT
HR EXCELLENCE AWARD 2009
Ranked 4th for Overal l Talent
Management from University of
Indonesia and SWA Magazine
CUSTOMER SERVICE
BEST CONTACT CENTER
INDONESIA 2009
from Indonesia Contact Center
Association (ICCA)
CALL CENTER AWARD 2009/
SERVICE QUALITY AWARD 2009
from Carre-CCSL and Marketing
Magazine
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THE HIGHLIGHTS
2009 EVENTHIGHLIGHTS
16 JANUARYLaunch of MENTARI Gratis Ribuan Kali Nelpon Seharian
(MENTARI Thousands of Calls Free Daily) program including a
new Starter Pack and a re-designed Mentari logo.
>9 MARCH
Our Indonesia Sehat (Healthy Indonesia) and
Indonesia Belajar (Indonesia Learns) CSR
programs launched in Papua.
21 JULYIndosat was the first operator in Indonesia to provide in- ight
calls and SMS services, through our AeroMobile services.
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THE HIGHLIGHTS
>>6 OCTOBER
Indosat donated over Rp2 Billion worth of assistance through the
West Sumatera Red Cross and the West Sumatera Disaster Relief
Teams to the victims of the Padang, West Sumatera earthquake.
31 AUGUSTSuccessful launched of Indosats PALAPA-D Satellite in Xichang, China. The PALAPA-D Satellite
will strengthen Indosats backbone and support other Indosat services such as cellular service,
fixed telephone and fixed data.
8 SEPTEMBERIndosat was granted additional 3G frequency by Ministerial Decree of Communication andInformation Technology Number 268/KEP/M.KOMINFO/9/2009, obtaining an additional
allocation of 2.1 GHz radio frequency bands, which will enable Indosat to increase capacity,
quality, and coverage.
19 SEPTEMBERMoody raised the Indosats rating of senior unsecured foreign currency bonds to Ba1 and Ba2,
and confirmed a stable outlook for Indosats local currency corporate family rating.
3 NOVEMBERThe 21 finalists of the Indosat Wireless Innovation
Contest (IWIC) 2009, a wireless technology
competition held by Indosat, were selected fromalmost 300 applications.
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THE COMPANY
ORGANIZATIONALSTRUCTURE
PRESIDENT DIRECTOR and
CHIEF EXECUTIVE
OFFICER
HARRY SASONGKOTIRTOTJONDRO
CHIEF SALES
OFFICER
GROUP HEADS
CHIEF
INFORMATION
OFFICER
GROUP HEADS
DIRECTOR and CHIEF
COMMERCIAL OFFICER
LASZLO IMRE BARTA*
CHIEF MARKETING
OFFICER
GROUP HEADS GROUP HEADS GROUP HEADS GROUP HEADS
DIRECTOR and CHIEF
WHOLESALE &
INFRASTRUCTURE
OFFICER
FADZRI SENTOSA
CHIEF CORPORATE
SOLUTION OFFICER
*Replacing Kaizad B. Heerjee effective May 1, 2010.
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THE COMPANY
GROUP HEADSGROUP HEAD
SOX
GROUP HEADS
GROUP HEAD
INTERNAL
AUDIT
GROUP HEADS
GROUP HEAD
CORPORATE
SECRETARY
DIRECTOR and CHIEF
TECHNOLOGY OFFICER
STEPHEN EDWARDHOBBS
GROUP HEADS
CHIEF STRATEGY and
PLANNING OFFICER
CHIEF HUMAN
RESOURCES
OFFICER
GROUP HEADS
DIRECTOR and CHIEF
FINANCIAL OFFICER
PETER WLADYSLAWKUNCEWICZ
CHIEF LEGAL and
COMPLIANCE
OFFICER
GROUP HEAD
ENTERPRISE RISK
MANAGEMENT
GROUP HEADS
As part of our transformation towardsvalue in 2009, the number of directorswas reduced from 9 to 5
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THE COMPANY
The Company wasf i r s t f o u n d e d in1967 as a ForeignCapital Company inIndonesia.
1967 It became the f irsti n t e r n a t i o n a ltelecommunicationscompany to be ownedby the Government inIndonesia.
1980
The Government of Indonesia sold41.9% of its shares to SingaporeTechnologies Telemedia Pte. Ltd (STT).In the same year Indosat introduced
Shariah Bonds, pioneering shariahfinancing in Indonesia.
2002
Went public, listing on the IndonesiaStock Exchange and the New YorkStock Exchange.
1994
E s t a b l i s h e dP T I n d o s a t
M u l t i M e d iaMobile (IM3), apioneer of GPRSand multimedias e r v i c e s i nIndonesia.
2001
OURSTORY
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THE COMPANY
M e r g e d w i t h i t s t h r e es u b s i d i a r y c o m p a n i e s ,Satelindo, IM3 and Bimagraha,becoming a major cellularoperator in Indonesia.
2003
Acquired a 3G licenseand introduced 3.5Gservices in Jakarta andSurabaya.
2006
2008Indosat shares were indirectly ownedby Qtel Q.S.C. (Qtel) through IndonesiaCommunications Limited (ICLM) andIndonesia Communications Pte. Ltd
(ICLS) in the amount of 40.81%.The Government of Indonesia andthe public respectively owned theremaining 14.29% and 44.90%.
Qtel acquired 24.19% series B
shares from the public, becoming
the majority shareholder of
Indosat at 65%. Therefore,
Indosat was owned by Qatar
Telecom Q.S.C. (Qtel) through
Qtel Asia, the Government of
Indonesia and the public.
Indosat was granted an additional
3G frequency by the Ministry of
Communication and Information
Technology, and its subsidiary, IM2,
also won the government WiMAXlicense tender.
2009
Throughout our long history, PT Indosat Tbk
became known as a pioneering and enterprisingcompany that constantly evolved to adjust to thecompetitive marketplace
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THE COMPANY
OUR PRODUCTSANDBRANDS
Staying on Cutting Edge
Indosat is known for its innovative andpioneering approach. Drawing on ourcomprehensive range of capabilities, weare able to create exciting new packages
and services for our customers.
Cellular and 3.5G Broadband
Products & Brands Description Cstomer Benet
Affordable mobile prepaid
communication services targeted at the
youth segment
Ability to talk longer
and send more text messages
Mobile prepaid communication services
for general usersSimple and economical at rates
Premium GSM mobile postpaidcommunication services
High mobility and quality,
widest international coverage,
premium services
CREATING VALUE - DELIVERING THE RIGHT PRODUCTFOR EVERY CUSTOMER.
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THE COMPANY
A variant of the Matrix product which
offers exible post-paid cellular service
with additional prepaid reload capability
Provides exibility in controlling costs.
Combines the benefits of postpaid and
prepaid cellular services
Fixed Wireless Acess (FWA) with limited
mobility within city/area code
Affordable daily usage communication
services for voice and SMS and also
cheap Internet access.
Global push mail service and postpaid/
prepaid cellular service
Attractive bundling package
for mobile email messaging and
telephone services
Mobile wireless internet/data service on
a 3.5G Broadband technology (GPRS/
EDGE/UMTS/HSDPA/HSPA+)
High speed connection up to 21 Mbps
Value Added Services for cellular users Choice of features, content and gamesfor entertainment
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THE COMPANY
Fixed Telecommnication
Products & Brands Description Cstomer Benet
Domestic and international
Voice Over Internet Protocol (VOIP)
service
Affordable at international tariff, VoIP
calling cards to facilitate long distance
calls, control over cost of callsGLOBAL SAVE *
International Direct DialingClear quality IDD calls, budget IDD,
worldwide calling coverage
MIDI Services(Multimedia Data and Internet)
Products & Brands Description Cstomer Benet
IPLC
(INTERNATIONAL
PRIVATE
LEASED CIRCUIT)
Data Communication Services:
The products and services that we offer
in this business segment include high-
speed point-to-point international and
domestic digital leased line broadband
and narrowband services, a high-
performance packet-switching service
and satellite transponder leasing and
broadcasting services.
Point-to-point private
circuit connections
DPLC
(DOMESTIC PRIVATE
LEASED CIRCUIT)
FRAME RELAY &
ASYNCHRONOUS
TRANSFER MODE (ATM)
Flexibility for variable traffic
INTERNET NETWORK
PROVIDER (INP)Access to global Internet
INDOSAT DEDICATED
INTERNET ACCESS (IDIA)
Ability to create private network through
data packageINDOSAT NATIONAL
INTERNET EXCHANGE
(INIX)
MULTI-PROTOCOL LABEL
SWITCHING (MPLS)-BASED
SERVICES Solutions for national and international
broadcast services
SATELLITE SERVICES
DISASTER RECOVERY
CENTER (DRC)Secure data service
* TERMINATED IN MARCH 2010
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THE REPORT -MESSAGE FROM THE BOARDOF COMMISSIONERS
MESSAGE FROMTHE BOARD OFCOMMISSIONERS
We have committed to the path ofchange, re-invigorating our strategy
and refining our model, in pursuit oflong-term shareholder value.
CHANGING WITH PURPOSE.TRANSFORMING FOR VALUE.It gives me great pleasure to open this review of Indosats
2009 performance. To me, this is a particularly important
review, charting the many advances we have made
together in our first full year as part of one family the
Qtel Family. Even against the harshest of economic
backdrops, I am proud that our commitment to sharing
knowledge, expertise and resources across our company
has enabled Indosat to make significant strategic progress
this year.
This progress owes much to change. We have chosen the
path of change not because events have forced us to do
so, but because we see real and significant value from
re-invigorating our strategy and refining our model.
The changes we have initiated this year within Indosat
go right to the heart of our operations, our vision and
our own leadership team to ensure that our attention is
trained squarely on one central aim: the transformation
of our strong operational position into long-term,
shareholder value.
Value is the future for Indosat and there is much value
to pursue. As an organization we are today united in our
belief that long-term success in the Indonesian market
can only be achieved through focusing on the value
subscribers generate by using our services. But the
Indonesian consumer is demanding, constantly expecting
ever more innovative services from us as the pace of
economic and technological change both at home and
abroad provides new technologies and opportunities to
communicate. Indosat has long understood this dynamic
consumer. Our mission is to continue to offer value to
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THE REPORT -MESSAGE FROM THE BOARD
OF COMMISSIONERS
Sheikh Abdulla Mohammed S.A Al Thani
President Commissioner
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THE REPORT -MESSAGE FROM THE BOARDOF COMMISSIONERS
these consumers whilst at the same time ensuring that
we secure value for our shareholders. I am pleased to
report that we are making solid progress on both these
value fronts.
BOLD STEPS. DELIVERING RESULTS.The steps we have taken to reposition towards a value-
based strategy have been bold and, in many areas,
significant. It has taken time and energy to take these
steps. It will take further time and further energy to
see them through to completion. Nevertheless, the first
results emerging from these changes indicate that we
were right to be bold.
Look first at our performance in Q3 and Q4 the first
six months in which our revised strategy had been fully
implemented and it is easy to see our volume-to-
value shift starting to take hold. During this period
we achieved a 12 percent quarter on quarter increase
in cellular revenue and a 16 percent quarter on quarter
increase in data revenue. We have also added back 4.4
million subscribers to the subscriber base in this period.
This not only reverses the downward trend seen in the
first six months of 2009 when we first took steps to revisit
and realign our subscriber base, but also adds back new
higher-value subscribers who are buying-in to our re-
energized proposition and increasing our cellular ARPU
by 24 percent. These are two significant signs of how the
right change, implemented in the right way, can deliver
the right results.
We can only push for value if we understand properly
where that value can come from within our business. Toachieve this, we have organized our operations into four
distinct areas of operation Consumer Wireless, Consumer
Broadband, Corporate and Wholesale & Infrastructure.
This means that we are now fully focused on our many
different customers and their many different needs. We
have teams who understand how to meet those needs,
and of course, when we deliver to our customers, our
shareholders will ultimately benefit as well.
This will take time to translate in to improvements in
profitability. But we believe those improvements will
come. Certainly, on a year-on-year basis, EBITDA has been
impacted this year by our restructuring focus slightly
lower than last year at Rp8.77 billion. Nevertheless, we
have worked hard to reduce the impact of our changes
on EBITDA margin. We firmly believe we have a very
solid base from which to pursue our profitable growth
ambitions in the year ahead.
Finally, we have renewed the strength and depth of our
senior leadership team, ensuring that new skills have
been brought in from outside, and that the right skills
are deployed internally in the areas where they are
needed the most. I look forward to continuing to work
with Harry and his team in the year ahead as we push
ahead with our value vision.
PLAYING OUR PART.Whilst we have committed ourselves this year to change,
there is one element of Indosats business model that
we refuse to change: our commitment to strive for the
highest standards of corporate social responsibility.
During the year we looked closely at our long-standing
Corporate Governance Framework and took steps to
further enhance its aims and effectiveness. Wherever
possible, we seek not only to meet the requirements
of our various Exchanges and Regulators, but also to
exceed those requirements and set new standards for
other Indonesian companies to follow. It also means
a commitment to investing in the communities that
contribute to our success. Indosat has long spearheadedprojects to improve standards of health, education and
social well-being in Indonesia and this year has been
no exception.
This year, however, Indonesia faced one of the largest
natural challenges it has ever faced. In October a powerful
earthquake brought devastation to western Indonesia
triggering landslides, trapping thousands of people
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OF COMMISSIONERS
Sheikh Abdulla Mohammed S.A Al ThaniPresident Commissioner
under fallen buildings and cutting-off large swathes of the
community from the outside world. Just as the concept of
family is important to our organization, it is also one of
the core values of the Qatari nation which was proud to
assist Indonesia in this time of need. A 20-strong team
of Qatari Special Forces was deployed to the devastated
area along with significant quantities of aid, working with
Indonesian counterparts to ensure this aid reached areas
of greatest need in the quickest possible time. Just as the
Qtel Group stands committed to nurturing growth across
its family of companies, the state of Qatar will always
extend a helping hand across the family of nations when
it is needed the most. The people of Indonesia can always
be sure of Qatars support.
VALUING YOUR SUPPORT.To speak of change is easy. To deliver real and valuable
change, however, relies heavily on the support, endeavors
and commitment of many people in many areas. On behalf
of my colleagues on both the Board of Commissioners and
Board of Directors, I would like to extend sincere thanks
to you, Indosats shareholders, for the steadfast support
you have given to our transformation agenda over the
course of the past year. This support has bolstered our
efforts and enhanced the pace of change we have been
able to achieve.
My deep appreciation also goes out to all Indosat
employees, each of whom embraced our vision for the
future this year with enthusiasm and purpose. My
colleagues and I are also grateful to the many partners,
stakeholders and organizations that have worked closely
with us throughout 2009 to support and roll-out the
change program we have put in place.
MOVING FORWARD.My Board colleagues and I are extremely proud of this
organization and its potential. Indosat remains a highly
profitable organization, with a strong market position,
focused on real and tangible growth opportunities.
Furthermore, it retains all of the advantages of being
a full service provider: extremely important in an age
where consumer and business demands are becoming
increasingly complex. All of this supports my continuing
belief that with the support of my fellow Commissioners,
Directors, colleagues and you, our shareholders Indosat
remains extremely well positioned to outpace any growth
that the wider industry here in Indonesia can achieve,
over the long term.
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THE REPORT -MESSAGE FROM THE BOARDOF COMMISSIONERS
RICHARD FARNSWORTH SENEYCommissioner
RACHMAT GOBELCommissioner
SHEIKH ABDULLA MOHAMMEDS.A AL THANIPresident Commissioner
DR. NASSER MOHAMMED MARAFIHCommissioner
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JARMANCommissioner
SOEPRAPTO S.I.PIndependent Commissioner
GEORGE THIA PENG HEOKIndependent Commissioner
CHRIS KANTER*Independent Commissioner
ALEXANDER RUSLI*Independent Commissioner
RIONALD SILABANCommissioner
* Chris Kanter and Alexander Rusli were appointed as Independent Commissioners at the Extraordinary GeneralShareholders Meeting dated January 28, 2010, effective immediately. They replace Michael F. Latimer andSetyanto Prawira Santosa, who were honorably discharged on that same day.
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THE REPORT -MESSAGE FROM THE BOARDOF COMMISSIONERS
BOARD OF COMMISSIONERSPROFILESSheikh Abdulla Mohammed S.A Al Thani has been the President Commissioner since August 2008. Sheikh Abdulla is currently
the Chairman of the Board of Directors of Qtel. In his capacity as Chairman, he has helped enhance Qtels corporate governance
system to ensure Qtel is directed and controlled in line with international practices. Sheikh Abdulla has also overseen the
restructuring and regional expansion of Qtel. After Qtels acquisition of Kuwait-based Wataniya, which was considered at
that time to be the largest telecommunications deal in the Arab world, Sheikh Abdulla was appointed Chairman of Wataniya.
Sheikh Abdulla is also a member of the Qatari Planning Council and was the Chief of the Royal Court (Amiri Diwan) from 2000
to 2005. Sheikh Abdulla has an extensive background in both the military and aviation fields and is a certified pilot (instructor)
by the British Royal Air Force.
Rachmat Gobel has been a Commissioner since August 2008. He currently is the Chairman of the Gobel Group of companies
which has operations in manufacturing, trading, services, integrated logistics management as well as food and hospitality,
including industrial catering. Gobel Group is the Indonesian joint venture partner of Matsushita Electric Industrial Co., Ltd., a
global leader in electronics and electrical goods marketed under the brand name of Panasonic. He also serves as Vice Presidentof the Indonesian Chamber of Commerce and Industry (KADIN). Mr. Gobel graduated with a Bachelor of Science degree in
International Trade from Chuo University, Tokyo in 1987 and was awarded an Honorary Doctorate Degree from Takushoku
University, Tokyo, Japan in 2002. In 2009, he received the prestigious Distinguished Engineering Award in Manufacturing
Technology from the Agency for the Assessment and Application of Technology (BPPT). Mr. Gobel is also actively involved in
numerous social activities, including the Indonesian Olympic Committee and the Indonesian Red Cross.
Rionald Silaban, has been a Commissioner since June 2008 and was appointed as a member of the Risk Management
Committee in the same year. He currently serves as a Director of the Center for Policy Analysis and Harmonization of the
Ministry of Finance in Indonesia. In the past he held several positions including as the Director of Fiscal Risk Management
of the Ministry of Finance from 2006 to 2008, Senior Advisor at the World Bank in Washington D.C., U.S. from 2004 to 2006,
Division Head in Secretariat General of the Ministry of Finance from 2002 to 2004, Head of the Assets Monitoring Division of
the Indonesian Banking Restructuring Agency from 2000 to 2002, Division Head for Financial Service of the Legal Bureau ofthe Ministry of Finance from 1998 to 2000, Deputy Director for Privatization of Directorate General State-Owned Enterprise
of the Ministry of Finance from 1997 to 1998, Head of Section of the Legal Bureau of the Ministry of Finance from 1994 to
1997 and Head of Secretariat for Privatization Committee of Ministry of Finance from 1994 to 1997. Mr. Silaban received
a law degree from the University of Indonesia in 1989 and a LL.M. degree from the Georgetown University Law Center,
Washington D.C. in the United States, in 1993.
Dr. Nasser Mohammed Marafih has been a Commissioner since August 2008 and is also the Chairman of our Remuneration
and Budget Committee. Dr. Marafih began his career at Qtel in 1992 as an expert advisor from the University of Qatar and
was subsequently appointed as the Director of Strategic Planning and Development in 1994 and the Chief Executive Officer
in 2002. He helped guide Qtel through its transformation program and the restructuring of its business units and corporate
centers. He played a key role in Qtels acquisition of the Kuwait-based Wataniya in 2007, a strategic deal with AT&T to gain
an equity stake in NavLink. Dr. Marafih holds a Bachelor of Science degree in Electrical Engineering, a Master of Science and a
Ph.D. in Communication Engineering, all from George Washington University in the United States. Dr. Marafih has participated
in a number of high level government committees in Qatar and is a member of the Board of Directors of a number of Qtel
subsidiaries. Dr. Marafih also served as a lecturer and assistant professor in the Electrical Engineering Department of the
University of Qatar. He has been a member of the Institute of Electrical and Electronics Engineers Inc. for over ten years.
Richard Farnsworth Seney has been a Commissioner since June 2009. Mr. Seney has been Chief Operating Officer of Qtel
International (QI) since 2007 to the present, President and Chief Executive Officer of MCT Corp. (including predecessors)
from 1992 to 2007, Executive Vice President and General Manager of MCT Investors, L.P. from 1987 to 2002, and Executive
Vice President and Chief Financial Officer of Charisma Communications Corporation from 1985 to 1992. Mr. Seney received a
Bachelor degree in Commerce from the University of Virginia McIntire School of Commerce.
Sheikh Abdulla Mohammed S.A Al Thani
Rachmat Gobel
Rionald Silaban
Dr. Nasser Mohammed Marafih
Richard Farnsworth Seney
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Soeprapto S.IP has been an Independent Commissioner and a member of our Audit Committee since June 2005. In the past,
Mr. Soeprapto has held several positions, including as Assistant Personnel to the Army Chief of Staff of the Republic of Indonesia
from 2000 to 2001, and Commissioner of PT Nusariau Kencana Coal from 2001 to 2003. In addition, Mr. Soeprapto has served
as a Commissioner of PT Mentari Abdi Pertiwi since 2004. Mr. Soeprapto earned a degree in Political Science from the Open
University, Jakarta and attended training at the Indonesian National Defense Institute.
Soeprapto S.I.P
George Thia Peng Heok has been an Independent Commissioner since June 2008 and was appointed as Chairman of our Audit
Committee in the same year. He became a member of our Risk Management Committee in August 2008. Mr. Thia currently serves
as Director/Consultant in Asiainc Private Limited. In the past he has held several positions including as Consultant to the SingaporeExchange from 2005 to 2008, Consultant/Director, Strategic Advisory Private Limited from 2003 to 2006, Executive Chairman,
MediaStream Limited from 1999 to 2003, Director/Consultant, Phoenix Capital Private Limited from 1995 to 1998, Executive
Chairman, Asia Matrix Limited from 1993 to 1995, Managing Director, Lum Chang Securities Private Limited from 1991 to 1993,
Managing Director, Sun Hung Kai Securities Private Limited from 1989 to 1991, Managing Director, Merrill Lynch International
Bank Limited from 1987 to 1989, Executive Director/Partner, Kay Hian Private Limited from 1985 to 1987 and Managing Director,
Morgan Grenfell (Asia) Limited from 1975 to 1985. Mr. Thia is a Certified Public Accountant and a Fellow Member of both the
Chartered Association of Certified Accountants (United Kingdom) and the Singapore Institute of Directors.
Alexander Rusli has been an Independent Commissioner since January 2010 and currently serves as member of our Remuneration
Committee. Mr. Rusli currently is a commissioner of PT Krakatau Steel (Persero), the 100% state-owned company that produces
carbon-steel products. He was formerly Expert Advisor to the Minister for State-Owned Enterprises, with oversight of 140
State-owned enterprises and more than 500 subsidiaries. Prior to such time, he was an Expert Advisor to the Minister of
Communications and Information Technology, where he was involved in the formulation of policy and regulation and inoverseeing the national state ICT infrastructure projects, a position he held under two cabinet ministers. Mr. Rusli has also acted
as a Principal Consultant for Pricewaterhouse Coopers. He holds a Doctor of Philosophy, Information Systems, Curtin University
of Technology, Australia.
Chris Kanter has been an Independent Commissioner since January 2010. Mr. Kanter currently serves as Chairman and
Founder of Sigma Sembada Group, a major turnkey contractor with transportation and logistics arms. He had been Vice
President for Investment, Telecommunication, Information-Technology, Transportation and Tourism of the Indonesian
Chamber of Commerce and Industry (KADIN Indonesia) since 1994. He has recently been reappointed for a further five yearterm to 2013 in charge of Investment and Transportation. He has also held the position of Chairman of the Executive Board
of KADIN, Indonesias Special Committee on Investment and International Trade Development, and Chairman of the Board
of Founders of the Swiss German University. Mr. Kanter has also held a number of roles in the Indonesian Government and
has been closely involved with The Policy Package for Improving Investment Climate in Indonesia and also served as member
of the Consultative Congress (MPR) of the Republic of Indonesia from 1998 to 2002. Mr. Kanter is a graduate of the Faculty
of Engineering, Trisakti University, Indonesia.
Jarman has been a Commissioner since June 2008. He currently serves as Assistant to the Deputy Minister of State-Owned
Enterprises in Energy Industry but has previously held various positions, including President Commissioner of PT Tambang
Batubara Bukit Asam (Persero) from March 2004 to May 2008, Commissioner of PT Tambang Batubara Bukit Asam (Persero)
from April 2003 to March 2004, Assistant to the Deputy Minister of State-Owned Enterprises in Strategic Industry and
Telecommunications from January 2002 to February 2006 and Commissioner of PT Industri Sandang Nusantara (Persero) from
December 2002 to now. Mr. Jarman received a Bachelor degree in Electrical Engineering from the University of Indonesia in
1981 and a Master of Science from Rensselaer Polytechnic Institute in the United States, in 1991.
George Thia Peng Heok
Alexander Rusli
Chris Kanter
Jarman
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Harry Sasongko TirtotjondroPresident Director andChief Executive Officer
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THE BOARDOF DIRECTORS
REPORT
transform Indosats business focus from an emphasis
on volume to a customer-focused value-based strategy.
Such repositioning was essential if we were to break
away from the current market dynamics of rising price
competition and declining profitability, and grow our
bottom line.
Under our new customer focus, we moved to create
value as defined in terms of customer mapping. We
reorganised the company according to consumer type
profit centres, creating four Strategic Business Units
(SBUs) each concentrated on maximising profits in one
of the profit centre areas: Consumer Wireless, Consumer
Broadband, Corporate, and Infrastructure & Wholesale.
Such segmentation has enabled our teams to focus,
deliver better solutions to customers various needs, and
enhance the value that Indosat represents to customers.In addition, this structure delivered the agility and focus
of a smaller organization combined with the advantages
and resources of Indosats overall organisation.
ACTING BOLDLY TO ENHANCE VALUEThroughout Indosats forty-two years of history,
change has been a constant theme for Indosat with the
Company responding quickly and dynamically to market
transformations and evolving consumer needs. Facing
the pressures of a competitive landscape industry and
the global economic volatility, the year 2009 was no
exception. While the Indonesian telecommunications
industry managed to grow as a whole, albeit at a slower
rate than in 2008, telecommunications providers across
the board experienced at or decreased profitability amid
pricing pressures and a fierce fight for consumer loyalty.
Against this backdrop, Indosat made bold changes in
order to defend and grow our value to consumers and
ultimately, our shareholders.
With the support of our new major shareholderQtel, and drawing on Qtels broad global experience
and deep resources, we committed early in 2009 to
2009 marked a transformation inIndosats business strategy andexecution aimed to enhance thevalue of our products and servicesto consumers. As demonstrated by
improving results, we are confidentthat we are on the right track towardsincreasing shareholder value.
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Supporting the efforts of these SBUs, a company-wide
three-pronged Value Strategy was devised and put into
place at the start of 2009. Specifically, the three pillars
of our Value Strategy were: 1) innovative marketing and
products, 2) a strong distribution network, and 3) a high
quality network.
The first pillar, bringing innovative marketing and
products to the table, leveraged Indosats existing
strengths and pioneering image. We upgraded our
loyalty programs aimed at retaining our most valuable
customers, rolled out competitive product packages,
cutting edge products, and communicated marketing
messages to build up consumer awareness. In particular
we concentrated on upgrading our Data capabilities, a
sector in which we anticipate high future growth and in
which we already have a substantial lead.
The second pillar of strengthening our distribution
network involved improving our internal sales force as
well as our dealer selection process, creating alternative
product distribution channels, and optimising our existingchannels. In parallel, we pushed to improve sales through
channel management strategies such as targeted sales
programs working together with banks and other sales
partners, and strategic bundling programs.
The third pillar of our strategy, upgrading our network for
high quality, is an ongoing process as we added capacity,
expanded coverage and we strove to improve our
network quality, particularly in the areas that generate
the majority of our revenue but while also maintaining
our network quality in other areas. Important events in
improving our network quality and coverage included
the efficient and timely roll out of more BTS, bringing
the total number to 16,353; the launch of our Palapa-D
Satellite; and building out our JAKABARE Ocean Cable
Communication System, a 1,300 km fibre optic cable that
will link Java, Kalimantan, Batam, and Singapore.
As with any far-reaching transformation, the changes we
made required an adjustment period and our full year
performance metrics for 2009 consequently fell short
of those in 2008 as it took time to put our volume-to-
value strategy in place. By the second half of the year
however, the impact of strategy shift began to be felt as
indicators ticked up in 3Q and went on to show strong
growth in 4Q. We therefore feel confident that we are
on the right path and that shareholders and customers
alike will continue to reap the benefits of this shift down
the road.
RESULTS AND PERFORMANCEFor the twelve months ended 31 December 2009,
the Company recorded a slight decline of 1.4% in
consolidated operating revenue to Rp18.39 trillion,
with an EBITDA margin of 48%. Indosats cellular, fixed
data (MIDI) and fixed voice businesses contributed 76%,
15% and 9% respectively to the Companys consolidated
operating revenue.
On a year-on-year basis, cellular revenues decreased
by 1.8% to Rp13.93 trillion as a result of a clean-up of
the pre-paid subscriber records in the first half of 2009.
Fixed data revenue decreased by 0.5% while fixed voice
revenue decreased by 0.1%. Meanwhile, operating
expenses increased by 9.0% for the 12 months ended 31
December 2009 as a result of higher depreciation and
amortization charges, government levies and site and
rental costs.
Performance suffered in first half of the year as we
implemented our value-based strategy outlined above,
due to our shifting strategy focus and the shedding
of less valuable subscribers. Our efforts paid off in the
second half of the year and we ended the year on a
high note, with cellular revenues showing 5.6% positive
growth in 3Q and accelerating to 12.2% growth in 4Q,
while fixed data revenues in 4Q demonstrated evenhigher growth at 16.2%.
The increase in cellular revenues in the second half of 2009
was due to an increase in the number and profitability
of subscribers, while the increases in fixed data (MIDI)
revenues was driven largely by increased demand for
corporate data communication (Multi Protocol Label
Switching/MPLS), application services, internet services,
satellite leases and digital data network services from our
corporate customers, for which we project rising future
demand. Fixed voice revenues were essentially at, in
part due to the appreciation of the Rupiah against the
US Dollar as some revenue from incoming calls originates
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in US Dollars; we continued to expand our fixed wireless
service, reaching 82 cities as of year-end, to position this
segment for improved revenue growth in 2010.
Operationally, we were able to meet our targets in 2009
in nearly all areas, as measured by the quantitative and
qualitative Key Performance Indicators assigned to each
sector including each of the new SBUs. Our network
quality as measured by indicators such as Call Success
Rates, Attached Success Rate and SMS Delivery Rates also
showed measurable improvement. Notable achievements
included successfully obtaining a second 3G carrier, in line
with our strategy to solidify our leading market position
in wireless broadband.
Crucial to attracting new customers and retaining
existing subscribers, Indosat launched various pioneering
and innovative products in 2009 including the Indonesias
first 21 Mbps wireless data service, the first-in-the-world
launch of BlackBerry Enterprise Service On Demand,
and our AeroMobile service, which provides cellular
and SMS service on selected airlines while in the air.These initiatives were supported by customised loyalty
programs and attractively bundled packages.
To responsibly finance these initiatives while maintaining
liquidity, we took on more 17.1% debt, reaching a total
of Rp25,474.4 billion in debt. Two bond issues were held
to raise cash: the Indosat VII issue valued at Rp1.3 trillion
and the Indosat sukuk ijarah (shariah bond) IV, valued
Rp200 billion. Indicative of our strong financial position
and overall operational strength, our bond ratings
received high idAA+ and idAA(sy) rankings by ratings
agency Pefindo, and Moody further raised the rating of
our senior unsecured foreign currency bonds.
Our achievements in 2009 were recognised by 22 major
awards in 2009. Among others, Indosat was named the
Best GSM Operator in 2009 by Indonesia Cellular Awards
(ICA) 2009, Best Mobile Data Service Provider by Frost
and Sullivan, and our Matrix, Mentari and IM3 brands
won the Top Brand awards. We were named one of
the Indonesias Top 10 Most Admired Companies in the
Innovation and Corporate Reputation categories by the
Wall Street Journal Asia 200 survey. We also won awards
for our bond issues, awards for our 2008 annual report and
2008 sustainability report, awards for our HR programs,
our PR programs and personnel, our Call Centers, and
for various products and services. These awards are an
external confirmation that we are on the right track to
strengthening our organisation and delivering enhanced
value to customers.
CREATING SUSTAINABLE VALUE BY DOINGGOODIn 2009, we refined and strengthened our Good
Corporate Governance (GCG) practices as detailed later
in this report. We also complied with various domestic
and international regulatory reporting requirements,
such as Bapepam-LK (the Indonesian Capital Market
Supervisory Agency) requirements and section 404 of the
U.S. Sarbanes-Oxley Act as a dual-listed public company
on both the Indonesian Stock Exchange and the New
York Stock Exchange. In recognition of the quality of our
reporting, our 2008 Annual Report took third place in
the Bapepams annual reporting contest, in the Private
Non-Financial Listed category.
On a similar note, we refined and expanded our long
standing corporate social responsibility (CSR) programs.
These encompass a variety of programs include important
health and education programs. In 2009 we allocated
Rp13.4 billion towards activities that support our
community and our environment. I am proud to note that
Indosat won the Best CSR/Corporate Social Responsibility
award at the Indonesia Cellular Awards (ICA) 2009 and
other events for our whole hearted efforts.
FUTURE OUTLOOKThis year has been one of transformation and change
for Indosat. As we review our performance it is clear that
the company has been emboldened and re-energised
by the marked shift in strategy, organizational change
and focus.
Looking forward, we expect that macro-economic growth
will improve in 2010, giving the telecommunications
industry some breathing room, but that pricing pressures
will also intensify. Our strategy is to ride that out and
at the same time position ourselves for future long term
profit growth through innovative and improved solutions
and products for our customers.
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We continue to forecast major growth opportunities
ahead for the telecommunications industry in Indonesia,
given its growing population and rising disposable
income combined with a mobile penetration that is still
below most ASEAN regional users. Moreover, the data
segment of our business has huge untapped prospects
driven by Indonesians enthusiasm for online social
networking among other factors, not least of which
are the relatively stable current economic and political
conditions. In short, we view the telecommunications
industry in Indonesia as a long term growth industry
and Indosat intends to participate fully in that market by
creating new products, improving our service capabilities,
expanding our cellular business and fixed wireless, and
growing our wireless broadband data services across
Indonesia. As a fully integrated telecommunications
operator, we firmly believe in the strengths of our
business, our people and our ability to out-pace industry
growth, leveraging our scale and breadth of services
as the industry and consumers demand increasingly
advanced and complex solutions.
In closing, I am confident that we will be able to
successfully execute this shift, resulting in a stronger,
more driven company that is better able to compete
and deliver profit, a credit to our shareholders and to
the global visions of our Qtel parent company. Drawing
on our strengths and product leadership, we intend to
uniquely position Indosat as a company built not only to
last, but to lead.
A WORD OF THANKSWe would like to extend our thanks to all our shareholders
for their encouragement throughout 2009. It is our hope
that our relationship will continue to develop in the
years ahead as the company grows. Your insights and
support are greatly appreciated as always in helping us
evolve and facing the challenges ahead, as we strive to
realize our vision of becoming the provider of choice for
communication and information solutions in Indonesia.
We also wish to extend a heartfelt thank you to all our
employees for their contributions for the company.
On behalf of the Board of Directors, I would like to
express our sincere appreciation to our shareholders for
their continued support. In particular, we welcome Qtels
vote of confidence as expressed by its decision to become
our new majority shareholder.
We further recognize that our collective success would not
be possible without the contributions of our colleagues
and staff members, the support of our strategic partners,
and our customers trust. I would like to extend our
appreciation to all our stakeholders.
Thank you for your trust and commitment in us. We
appreciate the responsibility and trust that has been
given to us. With the Almightys blessing, we hope
to forge ahead in the coming year to reap rewards
for us all.
Harry Sasongko TirtotjondroPresident Director andChief Exective Ofcer
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LASZLO IMRE BARTA*Director and Chief Commercial Officer
HARRY SASONGKO TIRTOTJONDROPresident Directorand Chief Executive Officer
PETER WLADYSLAW KUNCEWICZDirector and Chief Financial Officer
STEPHEN EDWARD HOBBSDirector and Chief Technology Officer
* Laszlo Imre Barta was appointed as a member of the Board of Directors at the Extraordinary General ShareholdersMeeting dated January 28, 2010, effective as of May 1, 2010. He replaced Kaizad Bomi Heerjee, who was honorablydischarged effective April 30, 2010.
FADZRI SENTOSADirector and Chief Wholesale andInfrastructure Officer
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Peter Wladyslaw Kuncewicz has been a Director and our Chief Financial Officer since September 2009. Mr. Kuncewicz has 30years experience in finance across multiple international markets, 10 of them in the telecommunications sector. From 2006 to2009, Mr. Kuncewicz was the Chief Financial Officer of Telenor Pakistan, the No. 2 player in an active market of five players inPakistan. From 1998 to 2006, he was the Chief Financial Officer of Star Foods SA, an FMCG Company, and from 1996 to 1997,he was the Finance Director at United Biscuits Poland. He also worked in finance procurement and IT roles at Batelco, Bahrainfrom 1996 to 1998. He received a Bachelor degree in Biology from the University of Sussex, England, and a Master of Sciencedegree in Business Planning and Finance from University of Salford, England. He is also a member of the Chartered Institute ofManagement Accountants of the United Kingdom.
Peter Wladyslaw Kuncewicz
BOARD OF DIRECTORSPROFILES
Stephen Edward Hobbs has been a Director and Chief Technology Officer since June 2009. Mr. Hobbs has assumed the roleof CTO for Asiacell in Iraq for the first nine months of its operation, following its CPA license award between 2003 and 2004.Mr. Hobbs has been previously engaged in independent consulting practice, supporting key clients such as Virgin Management,United Kingdom , C&W, United Kingdom, Wataniya Telecom (Kuwait) and Sapient (United Kingdom/United States), supportingthe areas of technology, development and strategy. Mr. Hobbs has experience as Chief Engineer of C&W Mobile, CTO Asia,CTO Global Mobile, Vice President Mobile and ASP services (C&W Global) until 2001, as a pioneer in small antenna satellitesystems and an expert in security programs in wireless environments. He has over three decades of international managementexperience in the telecommunications and technology industries across Europe and Asia. Mr. Hobbs was a Petty Officer Radio
Electrician (Royal Navy) at Cable & Wireless Telecommunication.
Stephen Edward Hobbs
Laszlo Imre Barta has been a Director and Chief Commercial Officer since May 1, 2010. He was formerly the Deputy ChiefMarketing Officer of Grameenphone in Bangladesh. He spent more than four years at Grameenphone in Bangladesh, duringwhich time he developed and led the rollout of the business market strategy, established and led the SME department, andserved as Sales Director. Prior to being seconded to Grameenphone by the Telenor Group, Mr. Barta was at Pannon GSM inHungary, where he headed the Corporate Clients department. Before Pannon, Mr. Barta was with Ericsson Hungary wherehe led the sale of handsets and accessories to local Hungarian mobile operators. He joined Ericsson from Philip Morris,where he started his career in Sales. Mr. Barta has degrees in Accounting and Landscape Architecture & Engineering fromHungarian universities.
Laszlo Imre Barta
Fadzri Sentosa has been a Director since June 2007 and a Director and chief wholesale and infrstructure officer since June 2009.Currently, Mr. Sentosa is a member of the Board of Commissioners of PT Aplikanusa Lintasarta. Mr. Sentosa has previouslyheld various positions with us, including as member of the Board of Commissioners of PT Indosat Mega Media from 2005to 2009, Group Head of National Card and Channel Management from 2006 to 2007, Senior Vice President of Commerce,Jabotabek Region from 2005 to 2006 and Senior Vice President of Cellular Sales from 2003 to 2004, member of the Board ofDirectors of Satelindo in 2003 and a member of the Board of Director of IM3 from 2002 to 2003. Mr. Sentosa received a Masterdegree in International Business Management from the University of Technology, Sydney in 2001 and a Bachelor degree inTelecommunications Engineering from the Bandung Institute of Technology in 1986.
Fadzri Sentosa
Harry Sasongko Tirtotjondro has been the President Director and Chief Executive Officer since August 2009. Mr. Sasongko haspreviously held the positions of President Director and Chief Executive Officer of GE Consumer Finance from 2005 to 2009,where he was recognized as one of Indonesias top 10 best CEOs in 2008 by the SWA Magazine & Synovate awards. From 1998to 2005, he was a member of the Lippo Group, where he served as Managing Director of the Matahari Retail & Lippo Bank. Hewas formerly the Managing Director of the Consumer Banking of PT Bank Tiara Asia from 1995 to 1998, and was Director of PTCiticorp Finance and Citibank, N.A. in 1998. Mr. Sasongko earned a Bachelor in Civil Engineering degree from Bandung Instituteof Technology Indonesia, a Master of Science degree from the Ohio State University in the United States, and is a Chartered
Financial Consultant (ChFC), obtained from the Singapore College of Insurance / American College in the United States.
Harry Sasongko Tirtotjondro
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INFORMATION
ON THE COMPANYThe Information contained in this section is extracted from theCompanys 2009 Annual Report on Form 20-F.
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HISTORY AND DEVELOPMENT OF THECOMPANY
PT Indosat Tbk was established by the Government on
November 10, 1967 as a foreign investment company
to provide international telecommunications services
in Indonesia and began commercial operations in
September 1969 to build, transfer and operate an
International Telecommunications Satellite Organization
(Intelsat) earth station in Indonesia to access IntelsatsIndian Ocean Region satellites for a period of 20 years. In
2001, as part of the Governments initiative to restructure
the telecommunications industry, we entered into an
agreement with Telkom to eliminate our respective
cross-shareholdings in several operating subsidiaries,
including:
our acquisition of Telkoms 22.5% ownership interest
in Satelindo (at the time the second largest cellular
operator in Indonesia);
Telkoms acquisition of our 35.0% ownership interest
in Telkomsel; and
our acquisition of Telkoms 37.2% ownership interest in
Lintasarta and the purchase of Lintasartas convertible
bonds held by Telkom.
Subsequent to the agreement with Telkom, we completed
the acquisition of the remaining minority interests in
Satelindo in June 2002. Since entering the Indonesian
cellular market through our acquisition of Satelindo and
establishment of IM3 and the subsequent integration of
such companies in 2003, cellular services have become
the largest contributor to our operating revenues.
In August 2002, we entered the domestic fixed line
telecommunications sector by obtaining a license to
provide local fixed network services in the Jakarta and
Surabaya areas.
In 2002, the Government divested 517.5 million shares,
representing approximately 50.0% of our outstanding
Series B shares at the time, in two stages. In May 2002,
the Government sold 8.1% of our outstanding shares
through an accelerated global tender. In December 2002,the Government divested 41.9% of our outstanding Series
B shares to a former subsidiary of STT Communications
Ltd. (STT).
In June 2008, Qtel acquired STTs interest in us, triggering
a mandatory tender offer by Qtel to acquire up to
1,314,466,775 Series B Shares, representing approximately
24.19% of our total issued and outstanding Series B
Shares, at a purchase price of the U.S. Dollar equivalent of
Rp369,400 per ADS and Rp7,388 per Series B Share. Qtel
is a publicly held corporation which is majority-owned
by the State of Qatar and its affiliated entities. Qtel is
organized under the laws of the State of Qatar with
shares listed on the Doha Securities Market, as well as
the Abu Dhabi Securities Market, and Global Depository
Receipts traded on the London Stock Exchange. Qtel is
Qatars exclusive telecommunications provider and one
of the largest public companies in that country and
provides a wide range of telecommunications products,
including, among others, national and international GSM
mobile services, Internet and cable television services.
As of December 31, 2009, the Government owned
14.29% of our outstanding shares, including 1 Series
A share, and Qtel Asia owned approximately 65.0% of
our outstanding Series B shares. Qtel Asia is owned by
Qtel. The remaining 20.71% of our outstanding Series B
shares is owned by public shareholders as of December
31, 2009.
For a description of our principal capital expenditures
since January 1, 2007 and principal capital expenditures
currently in progress, including the amount invested
and method of financing, see Chapter Management
Discussion and Analysis.
Our registered office is located at Indosat Building, JalanMedan Merdeka Barat, No. 21, Jakarta 10110, Republic
of Indonesia, and our telephone number is +62 21 -
3869615. Our corporate website may be accessed through
the URL http://www.indosat.com. The information found
on our corporate website does not, however, form
part of this annual report and is not incorporated by
reference herein. Our agent for service of process in the
United States with respect to our ADSs is Bank of New
York Mellon, Depository Receipt Division, 101 Barclay
Street, New York, New York 10286, U.S.A.
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BUSINESS OVERVIEW
We are a fully integrated Indonesian telecommunications
network and service provider and we offer a
full complement of national and international
telecommunications services in Indonesia. We are
the second-largest cellular operator, as measured by
number of cellular subscribers, and a leading provider
of international long-distance services in Indonesia. We
also provide MIDI services to Indonesian and regionalcorporate and retail customers. We also provide MIDI
services to Indonesian and regional corporate and