Gaurav MaryaChairman, Franchise India

There are no rules left in

Modern retail, with too much happening too

fast. The entire retail industry is being disrupted,

creating an ocean of

opportunity for those who are willing to be bold and

move fast.

CONSUMERS CONVENIENTLY(New Age Delivery)

PRODUCTS/ SERVICES TO(Millennial Consumer)

TRANSFERRING (New products and Merchandise)

The debate has changed completely and it has taken less than five years to reach here. No more is it about Retail or eRetail; it is a given that

one needs to be omni-channel to be able to catch up with the consumer. While the future looks interesting, current times are uncertain for the

retail industry to draw the way forward. The consumer is erratic with short reaction time and competition is non-traditional and margins are

tightening. This calls for transition from selling products or services to selling experiences; which will not be easy for established retailers to

undertake and weather. Such times put a big question mark on which way the investment should flow in.

There are no rules left in Modern retail, with too much happening too fast. The entire retail industry is being disrupted, creating an ocean of

opportunity for those who are willing to be bold and move fast.

Today, Brands, Retailers & eRetailers need to step away from existing business models and collaborate in new ways both with each other and

directly with their customers for embracing and monetising the buzz word of the moment i.e. “change.”

Fuelling the sense of urgency towards consumer-led change and the reality that current business models have yet to catch up; Indian Retail

Congress will delve into 3 critical business areas that will allow for stepping into the lives of next-generation consumers, i.e. Consumer Insights

to leverage what could be new for Retail, Licensing and new age merchandising to give more to the Indian Retail shelves and eRetailing to be

present where the customer is.

I invite you to join me for the Indian Retail and eRetail Congress in its 4th year as we try to collect the disruption around us and collaboratively

explore possible future scenario.

Bazaar

The

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The power has undoubtedly shifted from retailer to

consumer, when it comes to the shopping process.

All retail change that is of consequence revolves

around serving the customer by addressing their

needs. At the heart of the Indian Retail Congress will

be the Consumer, as discussions will be focussed

on building ideas that will help delegates better

understand today’s and tomorrow’s consumer and

navigating the retail landscape by the shaping of the

shoppers’ inclination.

The consumer insights will help leverage how to

be more up front about your in-store engagement

strategies and create more valuable shopping

experiences for your customers.

Successful retail personalisation is about the

incorporation of shopper insights to enhance the

customer experience across the business, from

merchandising and marketing through channel

operations and more.

Today, 60% shoppers are men. It was the reverse 7 years

back.Consumer demographics and preferences are in

f lux.The Future of Retail profitability rests on growing customer base & deepening customer relationships that will emanate from knowing

customer perceptions, expectations, and

preferences.Increase in average annual disposable income between 2007 and 2012

Increase in consumer spending

29% 25%COnsumer InsIghts

Collective worth of hnIs - expected

numbers to grow twice over 4 lakh

by 2015

$2,645 bILLION

modern trade sales in India are store branded (versus 1% in China and 3% in Indonesia)

5% 88%

30%

37%52%

27%

18%

32%shoppers felt

that prices were increasing.

shoppers in 2012 knew the prices of most items they buy regularly

shoppers in 2013 knew the price of items bought

shoppers were price aware by 2014

In-store consumer purchases took place for FmCg categories

shoppers switched stores for better promotions in 2011

shoppers were influenced by promotions in 2014

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Retail is not only being disrupted by new technologies,

but by new retail businesses that have none of the

legacy issues of systems, culture or stores.

The once linear purchase path has been scrambled

as consumers are preoccupied by digital devices at

home, on-the-go and in the store. eRetail plays by new

rules, that have synced in a new retail response from

today’s consumers. The move towards establishing

a seamless experience for consumers across the

store, online, mobile, tablets and social media is

accepted as the new retail model. Delivering this,

however, is one of the biggest challenges facing any

retail business.

The Indian Retail Congress will assemble some of

the best exponents and experts in the digital world

across many different sessions to provide delegates

with invaluable help and insight.

From Salt to automobiles , everything is now

(really) selling online, as we had

suggested in 2011ShARe OF e-ReTAIL IN e-COMMeRCe

16%CrOre

e-COmmerCemArKet

RS 62,967

e-COmmerCePOrtALs

400+

Indian on-line retail market expected to grow by 201650% 62%

In India, more than 62% of consumers prefer shopping online >the global average of 54%

53% retailers are looking to spend more than 25 lakh annually on online Omni-channel technology & operations in 2015-2016

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We have moved from the agriculture to Industrial to service economy and now the new gen customer is pulling the consumer businesses into an experience economy. A Brand or a Retailer’s ability to deliver an experience that sets it apart in the eyes of its customers serves to increase the amount of consumer spending with the company and, optimally, inspire loyalty to its brand.The starting point is to understand that consumer

today just does not want faster access to a large variety of products, but also a more need defined personalised experience and this is the building block of effective experiential approaches. The experience economy is today considered to be the main underpinning for customer experience management.In the experiential economy, people would be willing to allocate high percentages of their gross incomes to live amazing experiences.T he question, then, isn’t

whether, but when and how – to enter the emerging experience economy. In today’s always-on, omni-channel times, retailers must create the best experience to meet consumers’ needs and capture their hearts, minds and ultimately, their wallets.The upcoming combination of physical, human and digital touch points results in an experience Signature unique to every brand.

e-COmmerCePOrtALs

400+

“Commodities are fungible, goods

tangible, services

intangible, and experiences

memorable.”

Consumer product investments will be redirected to customer experience innovations by 2017

50% 43%

39.9% Customer-centric companies gained in performance

Decrease for companies who neglected customer experience

Increase in customer experience jobs from July 2013 - 2014

40% 84%

15%

CIOs focus on mobile customer experience.

Organisations shifted to customer service applications with saas solutions

Source : Nike Beijing, China

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Licensing is the most powerful consumer business

strategy that has the power to deliver innovative

and engaging product experiences across thousands

of categories through compelling merchandise at

retailers around the world, enriching consumers’

experience with their choice. The media, television

and digital mediums play a significant role in building

a higher customer connection with brands, movies

and entertainment, characters and celebrities,

sports, talent hunts –which today presents a

large opportunity to be then be leveraged in retail

through fresh product lines and merchandise. The

Licensing & Merchandise Conference at the Indian

Retail Congress will be a gathering of like-minded

people connecting the world’s most influential

entertainment, character, fashion, art and corporate

brand owners and agents with consumer goods

manufacturers, licensees and retailers, to build more

for Indian Retail shelves.

experiences have always been at the heart of the

entertainment business—a fact that Walt Disney and

the company he founded have creatively exploited.There is something that

Coca-Cola, Levi’s, Harley Davidson, Disney, Kodak and

McDonald’s have in common Increase year-

on-year

12%Current stand of Licensing & merchandise industry

business in India

global annual retail sales from licensed

merchandiseAnnual retail sales from licensed merchandise in India

RS. 3,000-3,500 CR. $156 bILLION$637 MILLION

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Customer expectations are at an all time high – if one

Retailer’s offer is not good enough, people simply go

find another one. Because of this, retail and eRetail

needs to be less focussed about each transaction,

and more about fostering long-term relationships.

What matters the most today for a Retailer, eRetailer

and a Brand today is the share of consumer wallet.

The total amount of money a customer can spend

on a certain product category is a vital piece of

information for planning and managing sales and

marketing initatives. The Indian Retail Congress

2015 will demystify the customer’s wallet in terms

of opportunity across product categories. Share

of wallet is a key factor in Customer relationship

management system (CRM) and an important

indicator to measure customer loyalty and customer

potential value.Right From the first digital touchpoint

to the greeting in-store (if you have a brick-and-

mortar presence) to customer service for purchased

products – a holistic user experience is powerful for

driving retention.80% of the Business for

Brands and Retailers invariably comes from

20% of your customers.

Personalisation & over-delivering to a critical

minority is key for Wallet share Consumers in

urban India have a smartphone

17%time spent by Indians on their smartphones

everyday, one-third of this is spent on apps

3 hRS 18 MINS9%

64%50%

money spent on healthcare in 2005

money spent on healthcare in 2015

16%

money spent on food and grocery in 2015

money spent on food and grocery in 2005

36% olive oils19%

19% sugar substitutes

milk foods

14% break-fast cereals

29% diapers

19% sanitary napkins

19% air fresheners

FASTEST GROWING CATEGORIES

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What does success look like in 2015? Setting New Benchmarks in Retail and eRetail & LicensingSales figures and footfalls tell a Retail success story, but they don’t

tell about the whole nine yards that the retailer has to walk to get

there. The people, the brands and the companies recognised at

the Indian Retail Awards 2015 will give insights into the strategic

advances made by retailers in the past 12 months. The Awards will

recognise the achievements of India’s most successful retailers and

brands across multiple categories in terms of business performance,

customer experience, innovation and leadership in the retail sector.

Winners will be announced at a glittering ceremony on April 18, 2015,

before a room full of the leading names in Indian & global retailing.

The Indian Retail Awards is set to be the most prestigious night of

the year in the retail calendar, offering 400 of the industry’s finest

a chance to network with their peers and be recognised for their

outstanding performance and innovation.

AWARD OBJECTIVESThe objective of the Indian Retail Awards is to recognise the

Retailers who are closing the gap between operational reality and

consumer expectations with great retailing practices

• Topromoteandmotivatelastmiledeliveryinretail

• Toaddvaluetothosebusinessesthatgobeyondtheirsetroles

to serve their customers in retail set ups

• To set benchmarks of consistency in customer service

excellence

• TohighlightnewinnovationandleadershipinRetail

BENEFITS OF AWARDSThe most esteemed awards recognising entrepreneurial excellence

in eRetail sector will confer national recognition to awardees, as the

best businesses in the country. Armed with a trophy / plaque, winners

will receive extensive media coverage as well as PR opportunities

with prospective partners. Above

all, the winner gets a chance to be featured in Retailer magazine,

thereby garnering national as well as international recognition.

• National recognition as the best Retailer, manufacturer or

supplier in India

• FeaturestoryinRetailermagazine

• Success stories to be shared with other emerging retail

businesses

• Accesstoavastdatabaseofknowledge

BEST IN RETAIL CATEGORY AWARDS• ApparelRetailer

Leading branded fashion retailers across Western/ ethnic categories• JewelleryRetailer

It is applicable for leading branded gold, diamond and semi-precious jewellery and accessories’ Retailer

• FootwearRetailerFootwear Retailers for men/women/ children

• PharmacyApplicable to Pharmacy Businesses, particularly Pharmacy chains and Luggage, Bags retailers

• Toys&StationaryApplicable to toys, stationary and children’s play products’ retail chains, Specialty Retailer (Including Florists; gifts and greetings; Books)

• BeautySalon&SpaFor Beauty Salons & Spas who have maximised their footprint & developed service excellence in the business

• WellnessFor wellness enterprises who have maximised their footprint & developed service excellence in the business

• FineDineRestaurantIt is applicable to both In-hotel & standalone Fine Dine Dining places

• CaféRestaurantIt is applicable to cafeterias with multiple standardised outlets

• QuickServiceRestaurantIt can be applicable to any QSR that serves quick and quality-consistent food all along

• BestinCustomerService–Food&GroceryApplicable to Grocery Retail Businesses

• HomeDeliveryApplicable to Retail Businesses that have a home delivery business model

• KioskRetailingKiosks in Restaurant/Food Service; beauty & wellness; Art jewellery; specialty product /service

• AutomotiveIndustryIt would be for Corporate dealers and distributors of Auto & auto products

• BestinCustomerService-FinancialServicesIt will be given to Financial Services companies with retail models

• CDIT&TelecommunicationsRetailIncluding Mobile and electronics stores, gaming & entertainment Retail Zones

• HomeRetailerIncluding Furniture, Furnishings, Bath, Kitchen, cookware retailers

• LuxuryRetail–FashionApplicable to luxury fashion Retailer in India The above mentioned Retail category Awards will be separately nominated and awarded across three dimensions of retail size:

• NationalRetailerApplicable to retailers with footprint in at least 2 regions or more

• LargeFormatRetailerApplicable to stores of at least a size of 10,000sq.ft. or more, & for a departmental or single category stores

• RegionalRetailerRecognizing the regional retailers North/South/east/West

BUSINESS STRATEGY PERFORMANCE AWARDS• StoreDesignoftheYear<1000sq.ft

This category is looking to find the outstanding new store designs. Open to all retail sectors and stores, with sizes greater than 1000sq.ft, that have opened in the last 12 months.

• StoreDesignoftheYear>1000sq.ftThis category is looking to find the outstanding new store designs. Open to all retail sectors and stores with sizes less than 1000sq.ft, that have opened in the last 12 months.

• PurePlayRetaileroftheYearThis award is open to all those retailers who conduct their business purely online and do not have any physical (bricks and mortar) stores where customers can shop.

• BestNewRetailLaunchThe Jury will be looking for exciting new store-based retail concepts that are already creating new standards and winning approaches to a market.

• CustomerLoyaltyInitiativeoftheYearThis Award is open to any organisation that has instigated a new and innovative way of improving its customer loyalty.

• BestUseofSocialMediaandCommunicationStrategyAwardThe Award will be given to the Retailer who has optimised Social media to leverage better customer service.

• HRStrategyoftheYearThis Award is open to any Retail organisation that has an employee engagement strategy that has led to an overall improvement

• RetailLeadershipAwardThis Award will recognize a CXO-level Retail Professional who has demonstrated exceptional leadership and vision in the field of customer strategy serving as an inspiration to others

• BestApplicationofTechnologyAwardThis Award is open to any Retailer that has successfully applied technology as part of an overall strategy to improve its customer service and satisfaction offering.

• CSRInitiativeoftheYearThe award honours the retailer who have, by their actions, demonstrated that they are outstanding corporate citizens through on-going high standards but also have to their credit a distinctive and effective initiative undertaken in the last 12 months.

• RetaileroftheYearThe Top honour will recognize the Retailer who has achieved holistic growth and created positioning of the business through specific initiatives and developments introduced

RETAIL SUPPLIER AWARDS• BestCRMTechnologyProvider

Industry expert who enables and accelerates the journey to integrated customer management and the delivery of an intentional customer experience in retail

• BestLoyaltySolutionProviderThe Award will be given to a loyalty provider who brings a solution satisfying shopping experience to their customers

• QualityCustomerServiceEnablerAn overall Software/ hardware provider for achieving overall high Customer Service

• AutomatedkiosksproviderMobile and self-service kiosk technology deployments across all Retail market segments including Customer education; self checkout, etc

• BestLogisticsServiceProviderWill be awarded to logistics, courier, delivery Companies, who have been voted as Best Service providers to retail business

• BestShoppingMalloftheYearShopping Malls that have find resonance with customers and retailers alike

BRAND LICENSING• InternationalRetailer,eRetailer,LicensoroftheYear

This award seeks to highlight those companies that have clearly developed a model for profitable growth internationally

• BestLicensoroftheYear–Retail• BestLicenseeoftheYear–Retailto be judged by retail visibilityBestLicensorAwards• BestLicensoroftheYear–Entertainment• BestLicensoroftheYear–Sports• BestLicensoroftheYear–Brand

BestLicenseeAwards• BestLicenseeoftheYear–Apparel• BestLicenseeoftheYear-Dress-UporPartywareRange• BestLicenseeoftheyear-GiftwareRange• BestLicenseeoftheYear-FoodorDrinkRange

TheInnovationAward• BestLicenseeoftheyear-MarketingCommunicationCampaignAward• BestLicenseeoftheYear–Toys&Games• BestLicenseeoftheYear–MobilePhones&ITProducts• BestLicenseeoftheYear–FMCG• BestLicenseeoftheYear–Education• BestLicenseeoftheYear–Publishing• BestLicenseeoftheYear–NewMedia• BestLicenseeoftheYear–PersonalCare• BestLicenseeoftheYear–HomeRange• BestLicenseeoftheYear–RealEstateThese retailer awards are for retailing excellence of licensed products over the last year.All licensors, licensees and suppliers can submit nominations for these retailer awards.

ReTAIL & BRAND LICeNSING AWARD CATeGORIeS

BEST IN eRETAIL CATEGORY AWARDSThe category leaders who enjoy the largest market share and are also leading innovation for the growth• FashioneRetaileroftheYear

eRetailer specialising in Clothing, footwear, watches, jewellery, accessories

• QuickServiceFoodDeliveryeRetaileroftheYeareRetailer into quick service food delivery via online order placement

• Health,Beauty&WellnesseRetaileroftheYeareRetailer specialising in health, Beauty and Pharma products and services

• ConsumerDurableseRetaileroftheYeareRetailer specialising in consumer durables, IT and telecommunication products and services

• Home&LifestyleeRetaileroftheYeareRetailer specialising in hard and soft furnishings and accessories for home

• Leisure&TraveleRetaileroftheYeareRetailer specialising in leisure and travel services like e- ticketing, travel

• eRetailStoreoftheYeareRetailer specialising in ordering daily need products

• eRetaileroftheYear-ValueforDealseRetailer who gives best deals for brands and non-branded products and services

• LuxuryeRetaileroftheYeareRetailer in the luxury category whose services/products are also sold online

• eRetaileradvertisingcampaignoftheyearBest advertising campaign for eRetail promotion

• Book&MusiceRetaileroftheyeareRetailer specialising in books and music merchandising online

• SpecialtyeRetaileroftheYeareRetailer specialising in a product and service meant for the niche consumer

• eEducationServicesoftheYearOnline educational services

• GiftingeRetaileroftheYeareRetailer in online gifting

• GamingeRetaileroftheYearOrganisations into selling online games

• eRetaileroftheYearBest eRetail website.

• eRetailLeadershipoftheYearThe professional with significant achievements as a mentor/leader, under whose leadership the company has grown tremendously.

SPECIAL AWARDS CATEGORYthese special awards are for individuals and companies who have created path breaking trends and who have led unprecedented innovations that have uplifted the morale of the entire eretail industry.

• Pure-PlayeRetaileroftheYearNew and established pure-play online retailers without a physical store, demonstrating best practices in merchandising, service, functionality and customer experience.

• DebutanteRetaileroftheYearBest start-up (launched post Jan 1, 2014), be it pure-play or multichannel, someone who demonstrates a sound, innovative and effective business strategy to develop a growing customer base.

• SmartuseTechnologyeRetaileroftheyeareRetailer utilising available technologies or proprietary systems that deliver improved efficiencies for the business, better customer experiences and valuable analytical data to continually improve customer experience.

• MostInnovativeeRetailerThe most imaginative initiatives in the online retail space, ranging from site design, usability, customer experience, service, need fulfilment or any other area of the eRetail discipline.

• BesteRetailMarketingInitiativeAn award for the best online eRetail marketing initiative, via a single channel or an integrated campaign, such as email, mobile, social media, search, offline, live events or a combination of many.

• BestCustomerExperienceThis award will be ranked on the basis of site usability, product and content and efficiency of delivery and customer satisfaction.

• BestinCustomerService–EserviceProviderIt can be applied by Business service portals in Travel; education; insurance; healthcare; matrimonial; astrology or specialty services

• BestSiteOptimisation&DesignThis award is for the best overall site design from an aesthetic, usability and technological perspective with specific focus on conversion optimisation features to improve shopability and the path to purchase.

• EmergingeRetaileroftheYearThis category recognises the new eRetail concepts that have carved out a niche for themselves in the highly competitive eRetail arena.

• Marketing/AdvertisingCampaignoftheYearThis category recognises any marketing initiative - whether an advertising campaign, promotion, sponsorship or online marketing initiative - which has delivered genuine results for the eRetailer.

• eCommerceSiteInnovationAwardThe most imaginative development of the year, in terms of content, service, technology, marketing or all of the above. Clear demonstration of platform advancement improvements beyond accepted norms like customer reviews, click and collect, etc.

• Re-design/Re-launchoftheYearScreenshots of the old website will need to be provided to compare with your new one, allowing the judges to assess both content and overall look and feel.

• InnovationinDeliveryAwardThis award will recognise the company that can demonstrate, through service improvements, product innovation and technological enhancements, a measured improvement in service and customer satisfaction.

• BesteCommercePaymentInnovationThe company who has thought creatively about the payment gateways. Multiple payment options are a must and also evidence on how customers are accepting the options.

• BestUseofSocialMediaSocial media employed to demonstrate business benefit in an innovative way. Active conversations on Twitter, use of Facebook and blogs are becoming standard; what sets your social media engagement apart from the rest of the pack?

• OutstandingContributiontoeRetailingAwardIndividual having contributed significantly to the eRetail industry in India. In terms of economic redemption and developing the overall eRetail ecosystem.

• eRetailSolutionProvideroftheYearenterprises playing supplier to the eRetail companies largely taking care of backend functional roles like handling logistics, warehousing, website hosting, payments, web based software/ services, etc

BRANDS WITH OUTSTANDING eRETAIL PERFORMANCELeading retail and product brands which have shown exceptional performance in online retail.• Clothingbrand(sportsandfashionbrand)

The leading branded fashion retailer with the greatest online offers, styles and trends

• FurniturebrandLeading online brand for furniture, luxury interiors and home accessories

• KidsclothingbrandThe leading brand with the greatest offers, styles and trends for children clothing

• JewellerybrandIndia’s largest integrated branded gold, diamond and semi-precious jewellery and accessories

• AccessorybrandThe leading brand with multitude of accessories in e-retailing

• BeautyandpersonalcarebrandLeading brand in beauty, health and personal care products

• BestFMCGbrandBest online brand in action in FMCG arena

• SportsbrandThe leading branded sports fashion retailer with the greatest offers, styles and trends

• BestfootwearbrandThe leading branded fashion footwear retailer for men and women

• BestbrandinCDIT(TV,Video,Audio)Best brand offering great product assortment in white goods.

• BestcomputerbrandLaptop, desktop, ipad, Computer accessories and components, Software Leading brand in gadgets and gizmos arena

• BestmobileandaccessorybrandThe brand leading the best practices in m-commerce

• BestHomebrandLeading brand in the latest fashion trends for the home and interiors including kitchen, home appliances, brown goods

eReTAIL AWARD CATeGORIeS

THE CONVENTION IS DIVIDED INTO 5 STREAMS

COmpETINg AT ThE SpEED OF RETAIL Due to globalisation, technology and easy access, power has been vested to the consumer, and the retail industry has become a truly volatile one.

Customer insights are at the heart of every great innovation and that is where Indian Retail and eRetailCongress will have leaders of global & Indian retail and eRetail enterprises provide valuable insights about how to reach consumers in this new terrain. The objective of the conference is to put together a conceptual framework that can turn any Retail business professional or an entrepreneur or Brand owner to be a trend-watcher and take latest innovations from inspiration to execution.

The Congress will examine how e-commerce is re-writing traditional retail practices and implementation of new ones that will shape retail Indian retailing’s new distribution. Call it ‘multi-channel’, ‘omni-channel‘ ‘every-channel’… the fact is, today retailers need to fully understand and integrate ALL channels and ALL payment

methods. This is India’s only event that brings it ALL together.

BUILDINg AN OmNI-ChANNEL BUSINESS• Thekeyelementsofanomni-channeloffer-Barriersand

challenges of omni-channel retailing

• Howtobasestoreactionsonwhatonlineinteractionstellyou

and how do you bring customers from online into your stores

• HowtoRe-vitalizeyourinactivecustomersandimprove

marketing ROI by mining customer data

• Howtoensureyourcontentstrategyandcommercestrategy

complement each other

• Howlargestonlineretailersconvertshoppersintobuyers,and

then turn them into loyal customers

WhY & WhO ShOULD ATTEND• e-RetailProfessionalscandebateissuesthattoday’s

e-commerce teams need fast solutions for Retail chain

Professionals will learn how to make the web the centerpiece of

an organization, how mobile can help in-store sales, how to turn

online info into in-store action, and more.

• Businessheads,ClevelexecutivesofRetailande-Retail

companies can decipher accurate cost/benefit evaluation of

marketing and promotion, deciding whether to outsource or

bring programs in-house, keeping vendor costs down, building

efficiency into daily business activities and more.

• e-RetailStartupscanlearnthelateste-commercetoolsand

technology for building their business and how to find funding to

take it to the next level

• MarketingProfessionalscanunderstandhowtodecideonthe

right marketing spend to target different customer types

• HRdepartmentsandRecruitmentagenciescanunderstandthe

best hR needs and also new practices in e-commerce Business

organisational Design

• e-RetailSolutionProvidersacrosstechnology,security,social

media, loyalty, and logistics can understand the burning needs of

the industry both on stage and one to one

• InvestorsandFinancialInstitutionscangatherthelatest

practices in the e-retail sector and meet with potential

investees and learn of their Business models

• ResearchCompanies&ConsumerIntelligenceAgenciescan

understand the latest trends in e Retail with firsthand account

of consumer behavior in multi-channel retailing

• Internationalretailers,importers,manufacturers,local

manufacturers, brands and local retailers seeking distribution

opportunity through e-retail

ReTAIL CONFeReNCe AGeNDA — APRIL 17th, 2015

*sub

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to c

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“An experience occurs when a Retailer intentionally uses services as the stage, and goods as props, to engage individual customers in

a way that creates a memorable event. Commodities are fungible, goods tangible, services intangible, and

experiences memorable.”

INAUGURAL SESSIONThE ChANGING RULES OF INDIAN CONSUMPTION A Consumer Vision for the Future of Retail how the retail industry will be transformed in an experiential economy today, Indian consumers unquestionably desire experience over products. With the shift in the old rules of consumer behaviour, how retailing should be, has changed too. the new world of retail has new best practices which are emerging from the customer, government, investors and technology, and the retailer needs to view them holistically for his success. An insight and analysis of the retail landscape in 2015 that is driven with consumer at heart by most influential leaders.

SESSION HIGHlIGHTS • Theretailstateofthenation:Wherewearenowandwhatdoesthefuturehold?• HowGovernmentpolicieswillaffecttheconsumereconomy• Buildingreadinessforretailtransformation:Creatinganagileorganisation• Howdoyouensureyourbusinesshastheabilitytochangewithshiftingcustomerattitudes?Retaileconomic

outlook - Finding direction in the midst of uncertainty• Embracingtechnologyandinnovatingwiththecustomer

SESSION 1 UNDERSTANDING TODAY’S ShOPPER AND hIS PATh TO PURChASE Real Market Insights into the Consumers’ Wallet Share Complete download of Industry’s key wallet share consumer trends in 2015-2016 across retail verticals in Fashion, Footwear, Jewellery, CDIt, CPg, Wellness and home • Whatarethetopconsumertrendsfor2015acrossallRetailSectors?• InnovativeideasfromIndianandglobalbusinessesandbrandsapplyingthosetrendsinIndia• Capturingchangesinconsumerexpectations,reactiontoproducts,loyaltytobrandsandotherqualityproxies

in his buying behaviour from leading retailers

SESSION 2 ThE PROMISE AND PERIL OF INDIA’S YOUTh bULGE A Millennial Readiness Guide for Retailers45% of Indian population can be termed as millennials. these millennials spend more on clothing and other consumer goods than any other demographic—even when income is equal. these digital natives are prime consumers, but capturing the loyalty of this most valuable group of consumers requires a new approach to retail sales and branding.• Millennialsdon’tjustwanttobuy,theywanttobuyin.What’sdriving“thepassioneconomy” andhowtotapintoit?

• Thestrategicadjustmentsthatbusinessesneedtomaketosucceedandconnectwithtoday’s transformed consumer

• HowcanManufacturers,LicensorsandRetailersidentifywith‘TheVoiceoftheMillennials’?

SESSION 3 ThE RELATIONShIP bETWEEN CONSUMERS AND bRANDSWhat Goes into Creating a Stronger Human Connection with a BrandThestrongvaluesthatconsumerfeelsintheculture,productandretailenvironmentrightfromtheBrand’sproductstothebrandingdowntothestoredesign’sconnectwiththeconsumer,andhowitdifferentiatesyourbusiness.• Whenyourcompetitorssellthesamemerchandise,howcanyoustandoutasaretailer• Whatgotyoutothetop,won’tkeepyouthere:Adaptingyourstrategyforthetimes

SESSION 4 CONSUMER INSIGhTS FROM INDIAN hEARTLAND How, When, Where and Why is Consumer Buying Across the Country HowareRegionalRetailersbuildingsuccessfulandaspirationalbrandsintheirmarkets?Hearfromindividualmarket leaders; who are building a sustainable brand that exceeds customer demand• Maintainingabalancewithmerchandising,channels,pricingandstoreformatstrategytoachieveasuperior

position in the market. • Insights&closerlookinIndianregions&retailerswhoarethrivinginthesedynamicmarkets• Whatdoesittaketocreateandleadasuccessfulindependentretailbusiness-Thepassion,entrepreneurship,

and innovation that ensures the brand endures and grows• Ruralretail-whatisdrivingitforward

SESSION 5 ThE EXPERNTIAL WEALTh OF LUXURY CONSUMPTION Why Luxury Retail is Better Positioned for GrowthIn today’s world of consumer products, experience and perception are far more important than utility. Luxury retail time and again has been able to customise service, complete privacy, immediate responsiveness, and total availability.

SESSION 6 FRANChISING & RETAIL PROPERTY STRATEGY IN 2015The concurrence of Franchising & retail estate is the key for brick-and-mortar growth as eRetail explodes• Hearaboutthekeyconsiderationswhendecidingonpropertystrategytoday• HowtodecidehowmanyshopsyoureallyneedandhowFranchisingcanmakeithappen• Location,location,location–whichtradinglocationswillbemostprofitableinthecomingyears?

SESSION 7ThE TOP 10 SUCCESS DIFFERENTIATORS TO UNLOCK CUSTOMER LOYALTYIsolating key areas of opportunity for your business from an established framework of customer loyalty• Casestudiesfromgreatbrandslocallyandfromaroundtheworldthathavefoundthekeyto

their customers’ loyalty • Understandingthatcustomerloyaltyissomuchmorethanyourrewardsormemberprogramme

INAUGURAl SUPER SESSION: KEYNOTE ON 20 MYThS AbOUT ERETAIL & FIRST LOOK: 2015 OUTLOOK FOR DIGITAL RETAIL

SESSION 1TRANSFORMING FROM bRICKS & MORTAR TO OMNI-ChANNELCompetition or Collaboration in a Digital World- What All Retailers Need to Know about eRetail Functioninghear from leading retailers who have gone Omni-channel as they discuss how they are transforming their business to respond to consumers’ evolving habits – from reinventing their retail physical and online operations to adjusting and responding to the 24/7 digital customer. • Thechangingroleofthestore.Howcanretailerscreateadynamicpricingstrategythatoperatesseamlesslyacrossall

channels – from kiosks and stores to online and mobile?• UnderlyingeverygreateRetailsetupsaregreatsystems.AnunderstandingofeRetailers’investments-ininnovation

and processes in technology, distribution and marketing- can help retailers understand how and where they should be investing today to avoid being left out.

• Howwillretailersandbrandsco-existinthefutureindigitalspace

SESSION 2WhAT ARE INVESTORS EXCITED AbOUT IN RETAIL TODAY? Funding has been rolling into the eCommerce market at a fast pace. The session will examine what is raising investors’ interest in eCommerce and will have finance experts who will talk about what they are looking for investment that funds eRetail start-ups and growing organisations.SESSION HIGHLIGHTS: • WhereFundsforeseegrowthopportunitiesinRetail&Digitalsector• Bestsourcesofcapitalandfinancialsupportforexpansion• AcquisitionandgoingPublic–GrowthandOmni-channelopportunitiesforretail• WhataretechPaceSetterscookingintotheE-Labs

SESSION 3 hOW CIO’S LOOK AT ThE FUTURE OF RETAIL Retail CIOs Outlook on their Priorities and emerging Technology Trends• Howtoday’sretailCIOneedstosuccessfullycollaboratewithotherCXOsandskillfullymanagetechnologypartnerships

and costs to quickly integrate brick-and-mortar era processes with digital retailing. • JointhispanelofleadingCIOsastheydiscussthesetrendsandotherissues.Leveraging long-standing, deep investments in technology throughout the retail organisation and rapidly evolving digital retail technologies, they are leading the efforts to deliver an all-touch point, unified cross channel and unique customer experience. At the same time, they are responding to the ever-evolving threat to retail landscape enabled by powerful digital and societal forces.

SESSION 4 FULFILLMENT, CUSTOMER SERVICE & OPERATIONS • TakingthePainOutofE-Transactions

• OneofthestarkestdifferencesnotedbetweenRetailandeRetailisthatretailersruthlesslyoff-loadedtheburdenoffulfillment onto consumers; online retailers took the opposite strategy – bearing the burden of fulfillment with gusto.

• Thepanelofthissessionwillfocusontheout-of-viewoperationsvitaltoasite’ssuccess.• Whatitwilltaketocreateadistributionsystemthatkeepsinventorystockedandreadyforshipping,thelastmilethat

delivers the package to the consumer, the contacts with customers that smooth the path to purchase or return, the payment and security protocols that give online shoppers the confidence to buy from your brand; these all have an enormous impact on shoppers’ experience with your online store and a big influence on whether they’ll return.

SESSION 5 ThE INTERSECTION OF bIG DATA AND CUSTOMER EXPERIENCE What to Measure and How to Interpret Results‘Big Data’ and Shopping Analytics is business growth strategy and to be meaningful, it needs management to turn large volumes of data into easily accessible insights. Big Data requires radically different thinking, new organisational structures & processes, and new leadership skill sets more to interpret and connect data to meet the consumer experiential. • Puttingdataintoadirectiontomanagetheprofitabilityofdistinctionbetweenactualandperceived

SESSION 6 WINNING OVER ThE STORELESS GENERATION How Mobile will Influence and Drive Commerce• Mobileappsaccountfor86%ofthetimespentusingmobiledevices.Mobileisnotasmuchaboutsellingasitisto

enhance interaction with your prospective customer. The session will reveal truths about the relationship between mobile and commerce, including:

• WhyMobileCommerceiscompletelydifferentfromeCommerce• Theimportanceofon-BrandbuildingthroughMobiletoinfluenceotherchannelsforsales• Howtousemobileappmessagingtoreachcustomersandwhenconsumersrespondtomobileappmessaging• BuildingloyaltywithMobile:ThefutureofPOSplatformscombinedwithMobileplatforms• Turninga‘like’intoasale-howtoinfluencepeopleinsocialmedia

SESSION 7hOW WILL ThE CONSUMER PAY IN ThE FUTURE?The Future of retail payments We live in evolving time of payments area for retailers. Between regulation, the explosion of personal and enterprise technology, and the changing behaviour and preferences of consumers, the path forward in payments is becoming increasingly complex.DISCUSSION HIGHLIGHTS

• TheIndianEcosystemofRetailPayments…Whowins?Wholoses?• MakingitSafeforIndianCustomertopayonline• HowareeRetailerstryingtogetcustomersawayfromCOD

eReTAIL CONFeReNCe AGeNDA — APRIL 18th, 2015Retail is about meeting with your customer in

an environment he wants. Call it ‘multi-channel’, ‘omni-channel’ ‘every-channel’… the fact is, today

retailers need to fully understand and integrate ALL channels and ALL payment methods. This is India’s

only event that brings it ALL together.

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Licensing is a way to move a brand into new businesses without making a major investment in new manufacturing processes, machinery or facilities.

CONFeReNCe AGeNDA — APRIL 18th, 201510:15 -11:00 PlENARY INAUGURAl SESSION

ThE NEW RETAIL MERChANDISING & LICENSING WAY- MAKE IN INDIA. MAKE FOR INDIA Licensing is a new way to merchandising across the world as it meets consumer’s need for variety and freshness in product lines. Brand licensing can help retailers and manufacturers to increase Retail product portfolio as well as stand out in a competitive market and also is making Make in India dream a reality. • ThisthoughtleadershipsessionreviewsinnovativelyadoptingthisstrategyofBrandLicensingbyIndianbusinesses:• TypesofbrandlicensingcurrentlysupportedbydemographicsandconsumptiontrendsinIndia• Keygrowthopportunitiesforlicensing,aswellaswhichproductcategoriesareshrinking• Snapshotofsuccessfulinnovationsinbrandlicensing,bothdomesticandinternationalduringFY14-15• Successfulretailstrategiesrelatedtobrandlicensingandoutlookformerchandising

11:15- 11:30 TEA BREAK11:30-12:30 SESSION2: WHAT’S NExT FOR BRANdS’ GROWTH

hOW TO LICENSE YOUR bRAND-UNLOCKING ThE ASSET VALUE OF YOUR bRAND Does your Brand have what it takes to be the next licensing star? The Brand Licensing strategy starts from the evaluation process and evaluating relevant elements for your Brand licensing programme. Also, acquire how to evolve internal structures and processes for successfully leveraging licensing of your Brand: • Evaluatingthelicensingpotentialofabrand,aswellasnecessaryrequisitesforlaunchingaprogram• Licenseesupportandrequiredlicensingassets(styleguideandnotabrandmanual)• ChallengesinmanaginglicensingprogramsinIndia• Importanceofdeputingarepresentingagent• Understandingoflicensingprocess&structuringalicensingdeal• Financialaspectoflicenseprogrammanagement–royalties,auditingandsalesreportreconciliation

12:30 - 13:30 SESSION 3: HOW RETAIlERS ANd lICENSEES lOOK AT lICENSES Before a licensed product actually appears on a store shelf or at eRetail, the property owner(Licensor) has to convince a licensee to take the brand, and (perhaps together) they have to get it sold into retail. This seminar will give insights into how merchants and manufacturers evaluate the properties and products that come across their desks.• AManufacturer’s/Retailer’sguidetobecomingaLicensees• Howcanlicenseesevaluateproperties• Theparametersutilisedbylicensorstoevaluatepartners• UnderstandingandprotectingyourrightsasaLicensee• BestpracticeswhilenegotiatingaLicensingAgreement• Directtoretail *t

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14:30- 15:15 SESSION 4: CATEGORY INSIGHTS: ENTERTAINMENT lICENSING FROM SCREEN TO ThE RETAIL ShELVESOne of the most successful licensing strategies in India. Learn what makes it so and all that it entails • Segmentingprogramsources-Games,TVShowsandSeries,MoviesandMusic• Characterlicensing-extensionsandinnovationsarekeytoexpandinglicensingpotential• Movielicensing:-HollywoodversusBollywood• Importanceof‘MediaCommitment’Vs.Upfront• Celebritylicensing:BeingTheStarinRetail

15:15-16:00 SESSION 5: CATEGORY FOCUS: CORPORATE lICENSINGFINDING MORE ACTION IN bRANDSCorporate Licensing or Brand Licensing is extremely important for enhancing the long-term brand value, as well as extensions. It is important to be cautious and accurate in your decisions as a licensor. On the other hand, celebrity licensing is rapidly becoming popular in India via brand endorsements – learn how:• Howtoexpandabrand’spresenceintonewsegmentswithoutmakingamajorinvestment• Howtomaintainthebrandpositioningwhileextendingintonewcategories• What‘shotincorporatelicensingopportunities–FMCG,F&B,Fashion&Lifestyle,BTS&Stationery• Thecreativetoolsyouneedtobuildafocusedandflexibleconsumerproductsprogram• Evaluatingcelebrityvalueforlicensing• Achecklistwhileconsideringacelebritylicensingstrategy• Whicharepopular–livingcelebritiesorthosedead,andtheirestates

16:00-16:15 TEA/COFFEE BREAK

16:15:17:00 SESSION 6: THE BIG PlAY OF SPORTS lICENSINGNEW SPORTS, NEW OPPORTUNITIESIndia is yet to unlock the tremendous potential in its sports properties. With games like soccer, badminton, basketball, kabaddi catching the prime time in India, there islicensing & huge Merchadising potential to be leveraged sports • Differentmodelsofsponsorship,marketingassociationsandbrandlicensinginsports• IdentifyingsportslicensingpotentialinIndiaandNewsportsinlicensing• CasestudiesofInternationalsportslicensingprogramsandimportantlearning’s• StructuringsportslicensingdealsinIndiaaroundNewsportsLeagues

17:00-18:00 SESSION 7: CONNECTING WITH THE ‘YOU TUBE’ MIllENNIAl GENERATION hOW LICENSORS & bRANDS ARE UNITING WITh NEW DIGITAL COMPANIES TO REACh OUT TO CONSUMERS IN NEW WAYS With the proliferation of entertainment available on the web, companies are emerging to act as aggregators of this diverse content. They are empowering digital content creators and connecting brands with creators via advertising. They are at the forefront of the entertainment revolution, achieving tens of billions of views per month. Sharing latest advancements towards digital tech ,you will hear directly from these companies and learn what this means for the licensing industry in 2015 and beyond.

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RETAIL ThEATREAn event like no other, it brings a unique opportunity, congregating board and executive level retailers from across the industry spectrum. Retail Theatre is your guide to Retailing in 2015, with its strategic “how to Workshops” devoted entirely to Retail Management crafted exclusively for and delivered by key influencers in the industry. From omni-channel marketing and customer analytics to retail technology and store operations, our Industry speakers & retail experts will show you how to design and implement winning in-store strategies to beat the competition and boost customer loyalty.

Why attend?To develop the essential elements of the optimal customer experience and rank them based on current market trends• Multichannel–LeveragingbothDigitalandPhysicalChannelsto

Accelerate the Business Strategy• RetailTechnologyImperatives-BusinessSolutionsthatDrive

and Support Top-line Growth• Harnessingthebenefitsoftechnology,systemsand

infrastructure to drive strategic business-wide benefits• BuildingRetailBrandsandCustomerLoyalty

Who Should Attend? The Indian Retail Congress 2015 is a C-level exclusive dialogue which examines key macro-economic and consumer trends and explores innovative strategies for growth and development in the sector. This forum is at the forefront of Indian retail and offers invaluableinsightstoCEOs,Presidents,CXO’,SVP/EVP/VPanddirectors and vision for the year ahead - guiding you and your business through 2015.

TheRetailtheatrewillbehighlyusefulforCXOsandVPlevelpeople managing the functions of• Stores • e-Retail• IT • Operations• Marketing • CustomerExperience• SupplyChainManagement

Industries include but aren’t limited to:• Apparel • Accessories• SportingGoods • Beauty• Electronics • Computers• HomeFurnishings • Gifts• Books • Music• Art • Film• Floral • Luxury• Health • PersonalCare• OfficeProducts • DepartmentStores

TO dOWNlOAd THE 2015 FlOOR PlAN VISIT www.indianretailer.com/congress2015

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WhERE RETAILERS COmE TO ShOp A retail platform that puts Retailers & eRetailers with best of marketing, technology, logistics, web design, mobile commerce with in-store experience- the full range of solutions and capabilities to achieve the omni-channel era. The exhibitors will have a unique networking opportunity with the board and CXO retail executives from across all sectors of the industryspectrum in India who will be attending. The modern retail in a traditional trade show setting will envelope a n unrivalled programme of thought leadership and learning together with trade opportunities, blending the need to see the latest solutions and hear the most strategic thinking available in the retail sector.

TOp REASONS FOR pRESENTINg YOUR COmpANY, pRODUCTS, BRANDS AND SERVICES AT INDIAN RETAIL CONgRESS 2015: • Being a sponsor or an exhibitor at the convention maximises

your brand awareness before, during and after the event, increasing your credibility in the minds of retail decision-makers.

• Capitaliseontradeopportunityarisingfromcross-channelinteractions between manufacturer, importer, solution provider, supplier, online and offline retailer.

• GenerateleadsandmakesalestoRetailerstheirmulti-channeloperations and making inroads in eCommerce

• Launchnewproductsandpromoteexistingonestocurrentandpotential clients

• Increasebrandawarenessbypiggy-backingontheIndianRetailCongress extensive marketing campaign prior, during and post the event

• Meetwithkeydecisionmakersandbuyersfromretailindustry• Haveaccesstothelatesttrends,newsanddevelopmentsinthe

market and also assess competitors and their marketing tactics• Examinetheburningneedsoftheindustryandhowyoucan

provide solutions for key challenges in the industry• GainvaluablePRexposure

WhO ShOULD EXhIBIT?The Indian Retail expo provides the ideal platform for organisations to showcase the latest growth solutions for retail including real estate technology, business services, tools and solutions, as well as being the perfect environment for Retailers to discover the newest and most innovative products and solutions to help them run their businesses even more effectively• LossPrevention&SecurityincludingAlarmsystems,ATN

systems, RFID Inventory tracking, Barcode scanners, Biometrics , CCTVsystems,Cashmanagementsolutions

• Communicationtechnology-Screensandvideowalls,Smartcard technology, Digital signage

• CRMsystems-Customercounting,Datacapturing,Loyaltyschemes, Cloud technology

• Retail-BI/DataAnalytics,Electronicpaymentsolutions,M-commerce solutions, App tools; Delivery & Fulfillment; Mobility

• In-store-Electronicshelflabels,EPoS/ERPsolutions,Kiosks,Cash registers, Checkout systems, Printers, Queue management; Workforce management

• Inventory&SupplyChainManagement-Labelling,Logisticsmanagement, Scanning solutions, Merchandise planning & replenishment, Warehousing

RETAIL SUPPLY PAVILLIONConnect with the Retail & eRetail leaders

Retail ConceptsNew Concepts. New Solutions

Premium brandShowcase to potential partners

the marketplaceWhere Retailers Shop

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YOuR RuNWAY TO SuCCeSSIndian Retail Congress 2015 brings together the leaders from across the retail industry – right from the largest to the newest and to the fastest-growing retailers. The Congress aims to congregate board and executive level retailers from across the industry spectrum, both in India and globally, to lay the foundation of Modern Retail Strategy, The New Paths to Purchase, and New echelons of Service.

The PITCh ROOM is an exclusive platform, which will feature high potential Brands, Retailers, Startups and eRetailer companies, who have demonstrable products and are looking to raise investment. It aims to simplify your business funding and investing needs. Companies in Retail space will come face-to-face with India’s leading investors to discuss innovative business ideas, structure deals, and network and develop a mutually beneficial relationship for success.

So hurry up!! The hunt for real business ideas begins!

meet & Network with Investors• AngelInvestors• Early-stageVentureCapitalists• Accelerators&Incubators• Mentors-cum-Investors• CorporateInvestors

Companies looking to participate• Retail/eRetail

• CPG (consumer packaged goods)

• Fulfillmentcompanies

• Retailtechsuppliers

• Consumerbusinesses

pitch Your heart Out!• ShowcaseyourbusinesstoleadingInvestors

• Opportunitytopitchyourbusinessplan

• NetworkwithIndia’sleadingInvestors

• Radicallyincreaseyourchancesofreceivingfunding

• One-on-onemeetingsbetweenbusinessownersandInvestors

Your Next Steps!If you are interested in showcasing your business to potential Investors, then follow these three steps:• RegisteryourselfforRetailCongress2015

• Sendusaconceptnoteonyourbusiness/businessideainabout350 words.

• IfInvestorsqualifyyourbusiness,itwillalsobefeaturedinRetailer’s special magazine issue.

Where Retailers & eRetailers meet with Funds and Investors

SOMe OF OuR ReTAIL CLIeNTS INCLuDeAbsolute•Alok retail•Amazon.in•American swan•Amigo sports•Archies•Arttd’inox•ArvindBrands•Avenues India•B’Witch•BataIndia•BEINGHUMAN•Bharti•BigBazaarDirect•Bioworld•merchandisingBlazarMedia•BlossomKochhar•Bluestone.com•CaféCoffeeDay•Canon India•Capillary technologies•Carnation•Carrefour•Cartedge•Catwalk•

Chhabra 555•Clarks Future •ColorBar•CostaCoffee•Creative Portico •Cremica–MrsBectors•Crocs•Croma •CrosswordBookstores•LimitedD’damas•Da milano, Italia•DeCAthLOn sPOrts•Dhananjay Apparels •Digiworld•Disney•DLF brands•DLF mall of India•Dr. Lal Path Labs•DtDC Courier & Cargo•DVS•DYnAFLeX•EBAYINDIA•E-BillingSolutions•egitanjali•emami•

eureka Forbes•FabFurnish•Fabindia•Fashion & You•FCmL•Ferns and Petals•Fiat group Firefox•Firstcry•Fitsoul•FoodBazaar•Foodpanda.in•Ford•French Connection•Funskool•Furtados music •Future group•game4u.com•genesis Luxury Fashion •ginni systems•gitanjali group•globalite Industries•globus•godrej•godrej Interio•GodrejNature’sBasket•google•

green gold•guardian Pharmacy•habib Xpresso•hafele Kitchens•hamleys•harley Davidson•healthKart•HectorBeverages•homeshop18•homestead•howards storage•ICICI securities•Iksula services•Indian railway IrCtC•Indus-League Clothing •InfinitiRetail•Inorbit malls•Jabong.com•JadeBlueLifestyle•JL morrison•Joyalukkas•Jumboking•Kapsons•Kent rO•KFC India•Kimaya Fashions•

Kohler India•Lacoste India•LandmarkBookstore•Lavanayasilver.in•Levis•Liberty shoes•Lulu International •shopping mallLuxor•MaduraBrands•magppie•mahindra First Choice•mahindra retail•makemytrip.com•mantri square•marshalls•maruti suzuki•masala Library•mattel•max retail•MBE•mcdonalds•mebaz•metro shoes•mobiquest•mom n me•

monte Carlo•mother earth•my mobile Payments•myntra.com•naaptol •naturals salon•nature’s essence•neeru’s•new u•nineteen Apparels•nokia India•Officeyes.com•OmBookShop•Onebazaar.com•Optique•OsL•OxfordBookstores•Ozonetel•Parle•Passion property•PC Jewellers•Pepperfry.com•Pepsico India•Peter england•Polaroid•Prestige•

Prime house ware•Prime retail India•printvenue.com•Proline•Promart •Puma •Quest mall•raheja Developers•rajiv realtor•rasna•raymond India•reebok India•reliance Digital•healthKart•reliance Footprints•reliance securities•reWArDPOrt •rK Foodland•rnr Datalex •RoyalEnfield•safexpress •sagar ratna•Kapsons•sahara Q shop•salmon India•samsonite•

satya Paul•savemax•select Infrastructure•shopClues.com•simba toys•siyarams•snapdeal.com•spencer’s retail•SpiceRetail:Hotspot•stellar•subway•swadeshEssfil•swatch•swiss military•symantec•tangerine•tanishq•taylormade-adidas •golftesco hindustan•themobilestore•timex•titan •tKO•toonz•trent•

tresmode•Viacom18•Videocon•VirtuousRetail•VitalWiresConsulting•VLCCHealthcare•W stores•WarnerBrosCP•Wella•Whirlpool•Wills Lifestyle•Woodland •Xebia•YrF•Zicom electronic •security systems

andmanymore...