increasingsalesthroughinclusion preparing your team to master change
TRANSCRIPT
PREPARING YOUR PREPARING YOUR TEAM TO MASTERTEAM TO MASTER
CHANGECHANGE
PROCESS TO PREPARE YOUR PROCESS TO PREPARE YOUR TEAM TO DEVELOP THE TEAM TO DEVELOP THE
MINDSET AND BEHAVIORS MINDSET AND BEHAVIORS NECESSARY TO MASTER NECESSARY TO MASTER CHANGE EFFECTIVELYCHANGE EFFECTIVELY
GTIGTIGET THEM INFORMEDGET THEM INFORMEDGET THEM INVOLVEDGET THEM INVOLVEDGET THEM INSPIREDGET THEM INSPIRED
STEPSSTEPS1)DEVELOP A GENERAL TIMELINE2)IDENTIFY A CHANGE TEAM3)CONDUCT ONE-ON-ONES W/ THE TEAM4)GET THEM INFORMED, INVOLVED & INSPIRED5)HELP THEM PREPARE THEMSELVES6)PREPARE YOURSELF
1) DEVELOP A GENERAL TIMELINE FOR THE CHANGE INITIATIVE:
18 MONTHS BEFOREIMPLEMENTATION DATE18 MONTHS AFTER
2) IDENTIFY A CHANGE TEAM:
LEADERS GRINCHPRODUCER WHINERINFLUENCER SHORTCUTTERGO-TO HALF-FULL
3) CONDUCT ONE-ON-ONES W/ TEAMBENEFITSDISADVANTAGESFEARSPROBLEMS OPPORTUNITIESREWARDS
4) GTINAME THE PROCESSDETAIL THE TIMELINESET MEETING PROTOCOLSINTERVIEW PEERSDEVELOP SOLUTIONSCOMMUNICATE PROGRESS
4A) NAME THE PROCESSCLEAR AND CONCISEPOSITIVEEASY TO REMEMBERINSPIRE COMMITMENT/EFFORTDESCRIBE IMPACT VS. ACT
4B) DETAIL THE TIMELINE18 MONTHS BEFORE (IF POSSIBLE)DAY OF IMPLEMENTATION18 MONTHS AFTERLINK TO INTERNAL EVENTSLINK TO EXTERNAL EVENTS
4C) SET MEETING PROTOCOLSATTENDANCE LENGTH: START AND STOPAGENDAFAIR AND EQUALCONFIDENTIALACTION ITEMS
4D) INTERVIEW PEERSBENEFITSDISADVANTAGESFEARSPROBLEMS OPPORTUNITIESREWARDS
4E) DEVELOP SOLUTIONSATTITUDE TIME SPACE/LOGISTICS PERSON-POWERANTICIPATED ISSUESUNEXPECTED ISSUES
4F) COMMUNICATE PROGRESSOUTREACHOUTREACHTESTING AND TEST RESULTSTESTING AND TEST RESULTSTRAINING AND PREPARATIONTRAINING AND PREPARATIONIMPLEMENTATIONIMPLEMENTATIONONGOING ACTIVITY ONGOING ACTIVITY UPDATES (FREQUENCY; MAGNITUDE)UPDATES (FREQUENCY; MAGNITUDE)MAJOR TOUCH-POINTSMAJOR TOUCH-POINTSDESIRED IMPACTDESIRED IMPACT
5) HELP THEM PREPARE THEMSELVES
ANTICIPATIONANTICIPATION ADAPTATIONADAPTATION ACTIONACTION
QUANTITYQUANTITY QUALITYQUALITY QUESTIONSQUESTIONS
PROCESSPROCESS PARTNERSPARTNERS PACEPACE
TECHNOLOGYTECHNOLOGY TERMINOLOGYTERMINOLOGY TEACHINGTEACHING
6) PREPARE YOURSELFMODELINGMENTORACCOUNTABILITY PARTNERSTRESS RELIEFCELEBRATION
WHAT ARE YOUR MOST IMPORTANT TAKE-AWAYS?
SUPPORTSUPPORT
[email protected]@derekyoungspeaks.comwww.derekyoungspeaks.comwww.derekyoungspeaks.com
MAKING THE MAKING THE BAD APPLES BAD APPLES GOODGOOD
TDOT - MEMPHIS
SITUATION
BETTER PERFORMANCE
FEWER ISSUES
SITUATION
ATTITUDEATTITUDE PERFORMANCPERFORMANCEE
GOODGOOD
POORPOOR
SITUATION
ATTITUDEATTITUDE PERFORMANCPERFORMANCEE
GOODGOOD
POORPOOR
SITUATION
ATTITUDEATTITUDE PERFORMANCPERFORMANCEE
GOODGOOD GOODGOOD
OBJECTIVE
TDOT IS…THE COLLECTIVE
BEHAVIOR OF EVERY TEAM MEMBER
OBJECTIVE
CONVERTBEHAVIOR
OBJECTIVE
CONVERTBEHAVIOR
MINDSET
PROCESS
PRACTICE
ISSUE
CONSTRUCTIVCONSTRUCTIVE E
CRITICISMCRITICISM
CONSTRUCTIVE CONSTRUCTIVE FEEDBACKFEEDBACK
GENESIS
LESSONS FROM MIKE B!
“You don’t like me Cool Breeze!” Separating YOU from BEHAVIOR Clarifying Consequences
PROCESS
GETTING TO KNOW YOUSPECIFIC DESIRED BEHAVIORDEVELOP THE CONVERSATIONPRACTICE THE CONVERSATIONHOLD THE CONVERSATION
PROCESS
GETTING TO KNOW YOU PERSONAL BACKGROUND PREVIOUS MANAGER PERFORMANCE STATUS PERSONAL/PROFESSIONAL GOALS PERCEPTIONS OF REALITY RESPONSES TO CONSTRUCTIVE FEEDBACK
PROCESS
SPECIFIC DESIRED BEHAVIOR WHAT’S GOING/NOT GOING ON EXPLICIT/DETAILED NUMERICAL/QUANTIFY/DATES/TIMES IMPACT
PERSONTEAMORGANIZATIONGUESTS
PROCESS
DEVELOP THE CONVERSATION SET THE TABLE: DATE/TIME/LOCATION SHOW YOU CARE TAKEAWAYS SPECIFIC DESIRED BEHAVIOR: NOW/NEW DATE FOR CHANGE DEVELOPMENT: THEM/YOU CONSEQUENCES: GOOD/NOT SO GOOD REVIEW DATE
PROCESS
PRACTICE THE CONVERSATION DO IT
PROCESS
HOLD THE CONVERSATION DATE, TIME, AND PLACE PARTNER MEMORY OR NOTES DOCUMENT FOLLOW-UP DATE, TIME, AND PLACE FOLLOW-UP CONSEQUENCES (POSITIVE OR
NEGATIVE)