(incorporated in republic of singapore) (company ... · consistent guest experience across all the...
TRANSCRIPT
(Incorporated in Republic of Singapore)
(Company Registration Number: 201334844E)
Table of Contents Board’s Statement ....................................................................................................................... 1
About This Report ........................................................................................................................ 2
About HealthBank Holdings.......................................................................................................... 3
HealthBank Holdings Value Chain ....................................................................................................... 5
HealthBank Holdings Governance Structure ...................................................................................... 5
Local Community ......................................................................................................................... 6
Stakeholders’ Engagement ........................................................................................................... 6
Our Sustainability Approach ......................................................................................................... 7
Identifying Material Topics ................................................................................................................. 7
Business Performance .................................................................................................................. 9
Environment Conservation ........................................................................................................... 9
Energy Management ........................................................................................................................... 9
Water Management .......................................................................................................................... 10
Human Resource ........................................................................................................................ 11
Employment ...................................................................................................................................... 11
Training and Education ..................................................................................................................... 12
Governance and Compliance with Laws and Regulations ............................................................. 13
Anti-corruption ................................................................................................................................. 13
Customer Privacy .............................................................................................................................. 14
Compliance with Laws and Regulations ............................................................................................ 15
Sustainable Lifestyle .................................................................................................................. 16
Lifestyle Commerce and Wellness .................................................................................................... 16
GRI Content Index ...................................................................................................................... 18
This Sustainability Report has been reviewed by the Company’s sponsor, SAC Capital Private Limited
(the “Sponsor”). This Sustainability Report has not been examined or approved by the SGX-ST and the
SGX-ST assumes no responsibility for the contents of this Sustainability Report, including the
correctness of any of the statements or opinions made or reports contained in this Sustainability Report.
The contact person for the Sponsor is Ms. Lee Khai Yinn (Tel: (65) 6232 3210) at 1 Robinson Road, #21-
00 AIA Tower, Singapore 048542.
1
Board’s Statement
Dear Stakeholders,
HealthBank Holdings Limited (f.k.a. SMJ International Holdings Ltd.) (the “Company” or “HealthBank
Holdings”, and together with its subsidiaries, the “Group”) is pleased to present our 2018
Sustainability Report.
HealthBank Holdings’ sustainability strategy is aligned with the Group’s strategic shift in its business
model. In 2018, the Group fortified and grew its core business by leveraging on its current network,
experiences and continued seeking business opportunities in the hospitality business. In July 2018, the
Group successfully acquired Beijing Shengyan Commercial Management Co., Ltd. (f.k.a. Beijing Libre
Commercial Management Co., Ltd.) and its subsidiaries (collectively, “Libre Hospitality”) which
provides hospitality facilities management services.
The acquisition is a strategic transformation for the Group, bringing together a team of highly
experienced professionals in the China tourism and hospitality industry. The management of
hospitality facilities in the tourism and hospitality industry enables the Group to contribute directly to
the resolution of environmental and social issues.
HealthBank Holdings will continue to work towards a sustainable society by conforming with the key
principles of economic, environment, social and governance (“EESG”) and by advancing collaborative
creation with our clients and business partners.
Sincerely,
Board of Directors
HealthBank Holdings Limited
2
About This Report
INTERNATIONAL STANDARDS AND GUIDELINES
This report has been prepared in accordance with the Singapore Exchange Securities Trading Limited
(“SGX-ST”) Listing Rules – Sustainability Reporting Guide and with reference to the Global Reporting
Initiative (“GRI”) Standards 2016: Core Option, which is a well-known and globally recognised
sustainability reporting framework, and its reporting principles.
This report includes the management approach in integrating sustainability into its policies, structures,
practices and future targets, which outlines the Group’s sustainability journey and provide insights to
its strategies. The report has also highlighted the economic, environmental, social and governance
aspects of the Group’s developments and operations, particularly in China.
REPORTING SCOPE AND PERIOD
Unless otherwise stated, this report covers the period from 1 January 2018 to 31 December 2018,
which is in line with the Group’s financial year ended 31 December (“FY”) 2018. The Group has not
sought any external assurance for this sustainability report.
Through this report, HealthBank Holdings hopes to share its commitment with its important
stakeholders, including clients, employees, business partners, suppliers and contractors, the
community and the governments.
FEEDBACK
Feedback from HealthBank Holdings’ stakeholders are welcome as it allows continual improvement in
the Company’s sustainability policies, processes and performance. Please send any comments and
suggestions to 80 Raffles Place, #11-20 UOB Plaza 2, Singapore 048624 or contact us at (65) 6532 3006.
3
About HealthBank Holdings
HealthBank Holdings was established in 1988 and admitted to the Catalist of the SGX-ST in 2014.
Following the disposal of the carpet business, the Company continues to focus on the tourism and
hospitality industry. HealthBank Holdings is headquartered in Singapore with its key subsidiaries
operating in Beijing, People’s Republic of China.
The Group’s subsidiary, Beijing Zhuoyue Tiancheng Business Management Co., Ltd. (“ZYTC”), is in the
business of providing consultancy services to hotels and resorts. Following the acquisition of Libre
Hospitality, the Group has included the business of the Libre Hospitality and ZYTC under the hospitality
division of the Group.
The principal business of Libre Hospitality is hospitality facilities management, including the
management of hotels and resorts, provision of consultancy services on hotels and resorts
management, investment, development, and branding. As part of its centralised operational support,
Libre Hospitality manages the hotels and resorts through the appointment of key on-site managers
while also helping in the training of their staff to ensure high standards of service as well as a
consistent guest experience across all the hotels and resorts under the Group’s brands. Additionally,
Libre Hospitality develops its own brands catering to mid-to-high-end hotels and resorts targeted at
the growing number of Chinese travellers. Libre Hospitality brands include Libre Resorts, F Hotels &
Resorts, Libre Collection, Lodge & Hills, Reminisce Onsen, and Wild Hootz. As of 31 December 2018,
Libre Hospitality has five hotels in China under long term management contracts and three of these
hotels, located in Huangshan, Anhui Province, Lijiang, Yunnan Province, and Yangzhou, Jiangsu
Province, have commenced operation. Libre Hospitality collects fees from the hotel owners or
operators based on the revenue and operating performance of the hotels in accordance with the
terms of the hotel management agreements.
Additionally, the Group has successfully integrated the existing project management consultancy
business into Libre Hospitality to provide an extensive scope of pre-opening services across five
different areas: Opening Operations, Sales and Marketing, Revenue Management, Platform Delivery,
and Operations Delivery and Brand Activation. Libre Hospitality now offers an integrated suite of
hospitality related services to property owners, managers and investors.
4
Our Vision
To be Asia’s one-stop solution advisor by continually striving for success and adapting to global
evolution.
Our Mission
To be a true partner to the hotel and resort owners and managers, providing objective and result-oriented analysis solutions to maximise the investment value of the properties.
Our Values
Integrity and Ethical Values
Committed to Excellence
Strive for Innovation
Create a Difference
Experienced Professionals
Values
Teamwork and Respect
5
HealthBank Holdings Value Chain
HalthBank Holdings aspires to continuously promote and integrate sustainability in our business
operations and taking stakeholders’ interest in our considerations. EESG factors are integrated into
our value and supply chain as our sustainability efforts progressively mature. Moreover, HealthBank
Holdings pledges to sustainable business practices across its value chain, from our subsidiaries to
suppliers. The Group trusts that sustainable supply chain management drives organisational
excellence and delivers desirable business results to the stakeholders.
The Group aims to educate stakeholders across its value chain and sustainability beliefs. This includes sourcing for environmental-friendly supplies required for designing and construction of buildings and other infrastructure of resorts located in China. The Group also ensures that environmental pollution is reduced to a minimum. The Group also adopts appropriate and adequate risk controls and action plans to ensure the health and safety of its stakeholders.
HealthBank Holdings Governance Structure
HealthBank Holdings’ robust sustainability structure is in place to identify and execute sustainability
initiatives in the business, ensuring that it is systematic and seamless. The Group incorporates
sustainability in its decision-making processes. At the top of this structure is the Board of Directors,
who are responsible for reviewing and approving the sustainability matters of HealthBank Holdings.
In implementation and execution, the structure empowers the Chief Executive Officer to cascade
responsibilities to the relevant heads of function.
The Group embraces sustainability on strategic and operational levels. With advanced growth
developments coming up for the Group, it is crucial to communicate the Group’s sustainability efforts
to its stakeholders in all areas of its business. HealthBank Holdings takes a strategic approach to
sustainability by aligning its focus with its corporate values and strategies.
6
Local Community
As the Company carries out daily business operations, the Company is conscious about leaving a
positive impact on the local communities by engaging with the underprivileged and handicapped. The
Group believes in inspiring its employees to give back wholeheartedly where its charitable strategy is
carried out in response to the evolving needs of the community with the aim of making a lasting impact
to the less fortunate. This is primarily achieved through the Company’s corporate social responsibility
activities. For example, In FY2018, the Company participated and donated cash and in-kind to the
charity activities at Lee Ah Mooi Old Age Home. The visit is part of the Company’s outreach program
to engage the less fortunate in the society.
Stakeholders’ Engagement
As the Group embarks on its sustainability journey to enhance its continuous growth, the Group values
feedbacks and expectations from its stakeholders to anticipate EESG challenges, bolstering its
sustainability efforts. Please refer to Table I for details of our approach on stakeholders’ engagement.
Table 1: The Group’s approach on stakeholders’ engagement
Stakeholder Group
Mode of Engagement Stakeholder Expectation
Clients • Proposals
• Meetings
• Operating Manuals
• Training
• Satisfaction survey
Timely guidance on quality products and services
Suppliers • Quotations
• Periodic discussions
• Supplier evaluation
Compliance with terms and conditions of purchasing policies and procedures, maintain ethical standards, fair and transparent business conduct, continued engagement
Employees • Briefings
• Staff appraisal
• Training
• Orientation program
• Annual colleague engagement survey
Staff rights and welfare, personal development, occupational health and safety
Investors • Annual general meetings
• Board meetings
• Circulars to shareholders
Profitability, transparency, timely updates on financial performance and business strategies and opportunities
Business Partners
• Frequent discussions and meetings
Partnership for opportunities and growth
Governments and Regulators
• Discussions with government agencies and regulators
Environmental-friendly business approach, compliance with laws and regulations, timely reporting and resolutions of issues
7
Our Sustainability Approach
Identifying Material Topics
In developing the sustainability report, the Company had identified the EESG topics that are material
to both the Group’s internal and external stakeholders. The Company has structured its materiality
assessment into three steps as illustrated below:
1. Identify material topics in relation to impacts of economic, environmental, social and
governance, and the degree of influence they have on our stakeholders.
2. Take interest of different stakeholder groups into consideration, decide relevancy and
determine the priority of material topics in considering the operational status of the Group
during the reporting period.
3. Evaluate the material topics that have been prioritised and seek approval from senior
management and the concurrence of the Board of Directors.
Five material EESG topics were identified and details are provided in Table 2. For future sustainability
reporting, the Company will re-evaluate and review its material EESG topics to ensure its relevance to
the Group and compliance with GRI.
8
Table 2: List of material EESG topics
No. Topics Description Reference Commitments and Targets
1 Business Performance
Economic performance, value generated and distributed to communities where the Group’s business operates.
Sustainability Report 2018 - Page 9 Annual Report 2018 – Pages 43 to 105 Audited Financial Statements
To seek new growth areas and business opportunities for investments or acquisitions to enhance market position and overall performance.
2 Environment Conservation
Effort to optimise consumption and management of energy and water for new development in hospitality industry business.
Sustainability Report 2018 - Pages 9 to 10
To establish guidelines on efficient usage of electricity and water, and to build a system to track the performance of electrical and water consumption across main hotel buildings.
3 Human Resource
As a service provider, the Group’s employees are our greatest asset. The Group undertakes fair employment practices to achieve a diverse and inclusive environment for its employees.
Sustainability Report 2018 - Pages 11 to 12
To ensure all employees are treated fairly with their entitled benefits, opportunity for trainings and career development, and to provide equal employment opportunities regardless of age and gender.
4 Sustainable Lifestyle
Development of new lifestyle commerce to cater to the social needs of the younger generations.
Sustainability Report 2018 - Pages 16 to 17
To ensure continuous initiatives to promote the well-being of younger guests through providing quality food and consuming food that is produced organically and locally and also provide a creative, innovative and multicultural environment for learning and development.
5 Governance and Compliance with Laws and Regulations
Measures in place to uphold good corporate governance, and compliance with relevant environmental and socioeconomic regulations.
Sustainability Report 2018 - Pages 13 to 15 Annual Report 2018 - Corporate Governance Report
Continue to closely monitor existing and new laws or regulations on social and economic aspects and strive to maintain zero incidence of reported non-compliance with laws and regulations.
9
Business Performance
HealthBank Holdings strategy is based on profitable and sustainable growth, which would be material
to its long-term success in the hospitality industry. The Company believes that, by offering a positive
value proposition to the Group’s customers in the long run, it will drive customer satisfaction and
boost business performance.
HealthBank Holdings hopes to create a shared value on its economic performance and maintain a
sound financial capacity. The Company’s preeminent strategy would be continuously seeking out
development and venture opportunities globally to ensure continuous growth of the Group’s
operations.
The Company identifies and evaluates potential acquisitions and ventures globally. All projects will be
evaluated by the Board based on the Group’s own stringent criterion while also considering the long-
term viability of the projects. The acquisition of Libre Hospitality is a transformational change for the
Group. Through Libre Hospitality, the Group has acquired a team of highly experienced professionals
with a wide range of capabilities from consultancy services to hotel management, targeting at the
China tourism and hospitality industry. As such, the Group is well-positioned to capitalise on the
positive macro trends in the tourism market of China, where the total tourism revenue is projected to
reach RMB7 trillion by 2020 under the Chinese government’s “Thirteenth Five-Year Plan”.
The Group recorded a revenue of RMB10.2 million for FY2018, up 87% from RMB5.5 million in FY2017.
The newly acquired Libre Hospitality contributed approximately RMB8.5 million for FY2018 from its
hotel management activities and consultancy services. ZYTC recorded revenue of approximately
RMB1.7 million in FY2018, down from RMB5.5 million in FY2017 due to lower revenue contribution
from rendering consulting services.
For a full review of our financial performance in FY2018, please refer to HealthBank Holdings’ Annual
Report 2018 – Pages 3 to 7 on the Group’s Operating and Financial Review and Page 12 on the Group’s
Financial Highlights.
Targets and future initiatives
The Group strives to enhance its market position and business performance by continuing to seek new growth areas and business opportunities for investments or acquisitions with the goal of expanding and enhancing the performance and net asset value of the Group. Additionally, the Group is working with the hotel operators/owners to establish key performance targets for the hotels and resorts under the management of the Group.
Environment Conservation
Energy Management
As a consultant on hotels and resorts development and management, the Group is concerned about
energy consumption and energy intensity for the hotel and resort development projects located in
China. The Group advocates the adoption of energy efficient practices so that our hotels and resorts
can be eco-friendly establishments that would reduce maintenance system failures and enrich the
comfort of our guests.
10
In a bid to care for the environment, the Group has adopted several on-going green initiatives to reduce its carbon footprint. The green initiatives include using energy-saving lights and incorporating district cooling technologies in the air-conditioning systems which help to reduce energy consumption. The Group also encourages its employees to switch off lights and electrical appliances in the hotels, resorts and office when not in use.
Water Management
The Group is committed to reducing water consumption as a way of mitigating adverse impacts on
the environment. Hotels and resorts managed by the Group consumed water from different sources
namely, city water and rainwater which are important to the local communities and indigenous people.
The Group recognises that the hospitality industry generally has a high water consumption rate due
to the guest rooms and leisure facilities such as swimming pools, showers and cleaning facilities which
all demand a high usage of water.
Libre Hospitality manages the hotels and resorts through the appointment of key on-site managers
while also helping in the training of their staff to ensure effective management of both the
consumption and quality of water discharged by the hotels and resorts.
Targets and future initiatives
The Group targets to establish guidelines on efficient usage of electricity and water and to build a system to track the performance of electricity and water consumption across its main hotel and resort buildings and facilities.
11
Human Resource
HealthBank Holdings considers people as the Group’s greatest asset that serve as a vital point of contact between its customers and the management. Thus, it is the Group’s top priority to equip its employees with the necessary skills they need to perform optimally. The Group hopes to continue improving its employees’ skills required to meet the ever-changing demands of the industry.
Employment
It is important for HealthBank Holdings to attract and retain talent in order to build strength and for
leadership succession planning. The Group has a comprehensive Human Resource Policy and
Procedures in growing our human capital and enhancing employees’ overall performance.
The Company believes in fair employment practice and provides equal employment opportunities to
achieve a fair working environment regardless of age and gender. Human resource planning also
ensures that only suitable candidates are hired for the jobs through our fair recruitments and selection
process.
1510
Total number of full-time employeesas at 31 December 2018
Male Female
0
1
2
3
4
5
6
7
8
< 30 years old 30 to 50 years old > 50 years old
Number of new hires in FY2018
Male Female
12
With regards to age diversity, matured workers are valued in the Group, for their experience,
knowledge, and skills. In FY2018, 75.0% of the Group’s workforce were between 30 to 50 years old,
while 12.5% of the Group’s workforce were over 50 years old.
The Group’s permanent employees are treated fairly and are granted certain employment benefits.
The benefits include annual leave, travel allowance, medical benefits, and meal allowance in
accordance with the recommendations of the local government authority. In terms of employee
engagement, the Group has rolled out initiatives such as quarterly meetings to promote cohesiveness
amongst employees and management.
Training and Education
Targeting at the China tourism and hospitality industry, a team of highly experienced professionals
with a wide range of capabilities from consultancy services to hotel management has been acquired
by the Group. Libre Hospitality manages the hotels and resorts through appointment of key on-site
managers while also helping in the training of their staff to ensure high standards of service as well as
a consistent guest experience across all the hotels and resorts under the Group’s brands. The Group’s
employees undergo a series of training programs including customer service, hospitality business
management and personal data protection.
In FY2018, employees of the hotels and resorts received an average of 48 or more training hours per employee. The Group uses an industry benchmark to review its training and competency programs for the hotels and resorts employees and this would be improved in the near future. All the Group’s employees have received their performance reviews in FY2018.
Targets and future initiatives
The Group strives to ensure that all employees are treated fairly and are rewarded with their entitled
benefits and the opportunity for trainings and career development. The Group will also continue to
provide equal employment opportunities regardless of age and gender.
70
48
48
Average training hours by employee category for hotels and resorts employees in FY2018
Staff Middle Management Senior Management
13
Governance and Compliance with Laws and Regulations
Anti-corruption
In HealthBank Holdings, the Group has a zero-tolerance policy for fraud, bribery, and corruption. The
Group has effective monitoring, policies and procedures in place to ensure the Group’s business is
conducted in an ethical manner and in compliance with the best practices set out in the Group’s
policies.
A whistleblowing channel has been established to allow employees to get direct access to the
Chairman of the Board and the Chairman of the Audit Committee. By doing so, all stakeholders in the
Group can be assured that all reports or suspicion of potential breaches of the Group’s Employee
Guidelines is well managed. In FY2018, HealthBank Holdings has zero confirmed incidents of
corruption and zero incidents of material non-compliance with laws and regulations.
Targets and future initiatives
The Group will continue to keep these whistleblowing and other anti-corruption policies in place. In
addition, the Group will provide continuous training for employees if there are any amendments in
laws and regulations.
Upon identifying a potential non-compliance or suspectedfraud and unethical behaviour, the whistleblower may raisethe issue directly in confidence to the Chairman of the Boardand the Chairman of the Audit Commitee.
All reports will be investigated in an objective and independent manner.
The whistleblower will be kept informed on the status of theinvestigation and informed if any appropriate actions will betaken. However, disclosure of the corrective actions will notbe disclosed and kept confidential within our Company only.
14
Customer Privacy
The Group collects a minimum amount of information absolutely needed in providing hotel
management and consultancy services. The Group has established a personal information impact
assessment to minimise compliance risks associated with laws and regulations with regards to
managing customers’ information. When collecting customers’ information, the Group would inform
its customers in advance on the type of information the Group is collecting, the purpose of collection,
and obtain their consent. The management team has put in place measures to safeguard personal
data collected, including access control. The Group strictly prohibits the use of personal information
for unintended purposes. The Group did not have any case of customers’ data leakage in FY2018.
Targets and future initiatives
The Group aims to continue to review the policies and measures in place and strives to maintain record
of zero reported cases of customers’ data leakage.
15
Compliance with Laws and Regulations
The Group ensures that all its business units comply with all the laws and regulations in the
environmental, social and economic aspects, for instance, environmental related regulations, labour
laws, personal data security regulations, employment regulations, and income tax laws. Any material
breaches of laws or regulations could create a significant impact and result in irreversible reputational
damage to the Group. In view of this, the Group adheres to high standards of corporate governance
practices which ensure compliance to all applicable laws and regulations.
The Group manages the risk of non-compliance with relevant laws and regulations by having clear
policies and procedures which state the responsibilities and obligations of all employees and senior
management. In FY2018, there was no material breach of relevant local laws and regulations.
Targets and future initiatives
The Group will continue to closely monitor existing and new laws or regulations on environmental,
social and economic aspects and strive to maintain a zero incident of reported non-compliance with
laws and regulations.
16
Sustainable Lifestyle
Lifestyle Commerce and Wellness
The Group is committed to providing the guests in Libre resorts with a superior experience during their
stay in the resorts. In line with the Group’s brand essence of devotion to the well-being of its guests,
the Group spearheaded several initiatives to provide its guests with a luxurious experience.
Reminisce Onsen & Spa
Health and wellness of guests are absolute
paramount to the Group’s lifestyle collection. The
Group has constructed world-class onsen and spa
facilities and conducted comprehensive training
for all masseurs/masseuses to provide our guests
with an unforgettable spa experience. Guests will
be able to submerge into the Japanese style all-
natural mineral hot spring and indulge themselves
with thrilling views.
Libre Farm
The Group established Libre Farm at Libre Resorts in
Huangshan to encourage its guests to consume food
that is produced organically and locally. Sustainable
farming gives a positive impact on the environment
and the local community.
Wild Hootz
The Group provides its younger guests a creative,
innovative and multicultural environment for
learning and development. It provides children an
opportunity to build confidence and interact with
other children which will improve their social well-
being.
17
Doggyland
The Group is committed to providing its guests with
dogs the highest level of pet caring services and ready
to cater to the pets’ needs at any time. There are
customised amenities, off-leash areas and “yappy”
hours for the pets.
Master Mian
With a passion for thin noodles, the Group’s
chefs dedicate their time to master the art of
handmade noodles and simmer the broth for
10 hours daily. The Group is committed to
delivering good quality food and a
remarkable dining experience for its guests.
Targets and future initiatives
The Group will continue to strengthen its partnerships with the respective local business partners, and
also review its existing business strategy to drive greater social impacts while also enriching the
experience of our guests.
18
GRI Content Index
GRI Standard/Disclosure Page Reference and Reasons for Omission, if
applicable
102-1 Name of the organisation 1
102-2 Activities, brands, products, and services 3
102-3 Location of headquarters 3
102-4 Location of operations 3
102-5 Ownership and legal form 3
102-6 Markets served 3
102-7 Scale of the organisation 9 and 11
102-8 Information on employees and other workers 11 and 12
102-9 Supply chain 5
102-10 Significant changes to the organisation and its
supply chain
Not applicable as there is no significant change
from the Sustainability Report 2017.
102-11 Precautionary principle or approach 15
102-12 External initiatives 6
102-13 Membership of associations
Not applicable as there is no major memberships of industry or other associations, and national or international advocacy organisations maintained at our Company level within the scope of this Sustainability Report.
102-14 Statement from senior decision maker 1
102-16 Values, principles, standards, and norms of
behaviour 4
102-18 Governance structure 5
102-40 List of stakeholder groups 6
102-41 Collective bargaining agreements
Not applicable as all employees within the scope
of this Sustainability Report are not covered by
collective bargaining agreements.
102-42 Identifying and selecting stakeholders 6
102-43 Approach to stakeholder engagement 6
102-44 Key topics and concerns raised 7 and 8
102-45 Entities included in the consolidated financial
statements
Annual Report 2018: Pages 77 – 79 Investments
in subsidiary corporations
102-46 Defining report content and topic boundaries 2
102-47 List of material topics 7 and 8
102-48 Restatements of information Not applicable as there is no restatement of information in FY2018.
102-49 Changes in reporting Not applicable as there is no change in reporting from the Sustainability Report 2017.
102-50 Reporting period 2
102-51 Date of most recent report Sustainability Report 2017 published on 19
December 2018
102-52 Reporting cycle On an annual basis.
102-53 Contact point for questions regarding the report 2
102-54 Claims of reporting in accordance with the GRI
Standards 2
102-55 GRI content index 18 and 19
102-56 External assurance 2 - The Group has not sought any external
assurance for this sustainability report.
19
GRI Standard/Disclosure Page Reference and Reasons for Omission, if
applicable
103-1 Explanation of the material topic and its boundaries
7 to 17
103-2 The management approach and its components 7 to 17
103-3 Evaluation of the management approach 7 to 17
201-1 Direct economic value generated and distributed 9
205-1 Operations assessed for risks related to corruption
13
205-2 Communication and training about anti-corruption policies and procedures
13
205-3 Confirmed incidents of corruption and actions taken
13
307-1 Non-compliance with environmental laws and regulations
15
401-1 New employee hires and employee turnover 11
401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees
12
404-1 Average hours of training per year per employee 12
404-2 Programs for upgrading employee skills and transition assistance programs
12
404-3 Percentage of employees receive regular performance and career development reviews
12
418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data
14
419-1 Non-compliance with laws and regulations in the social and economic area
15