IncidentManagement

Our Incident Management module simplifies the process of recording, managing and reporting incidents, enabling schools to alert appropriate staff and remain compliant and accountable.

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Incident Management

All schools are required to report and record all incidents, first aid treatment and any control measures as soon as is practicable. Our Incident Management module, designed specifically with schools and academies in mind, enables you to effortlessly manage, report and alert relevant people on all incidents that may occur.

What’s more, managers can stay on top of compliance by utilising the progress area to efficiently oversee, at an eyeglance view, how the incident is being dealt with.

Designed to work in conjunction with Helpdesk Service Level Agreements (SLAs), managers can escalate tickets or get email alerts for issues that are not dealt with.

“With Parago, we can bring our experience of running a MAT to the table to help with the continuous development of the system- to meet our needs and those of others. This ability really inspires confidence, as technology develops and changes so quickly. There’s a software refresh from Parago every month or two, and many of the things added to the system are as a direct result of feedback from clients. The fact that the team is so personable, willing to take constructive feedback and to have a partnership with us was one of the biggest factors in our decision to go with Parago. It’s been a

very positive relationship so far, long may that continue!”

Peter Bradburn | Aspire Academy Trust

Swiftly deal with issues

Don’t justtake ourword for it...

Incident Management

Generate customisable forms that are combined to create reports and predefine the workflow of different types of incidents. Staff members can complete forms via the portal with auto-populated fields from imported data, so the information entered is instantaneous and accurate. Helpdesk tickets are sent to appropriate staff, informing them of the necessary actions needed – ensuring all relevant people are in the know.

• Create custom forms to your requirements - trusts can pushtemplates across all schools within the MAT

• Portal access for staff

• Email alerts for incidents so all staff know when an issue hasbeen raised

• Helpdesk SLAs enables you to control the flow of tickets andcan alert you when issues are not dealt with

• Our Compliance Tracker ensures you can easily see whatstage your incidents are in the process flow

• Reports with full incident details for audit purposes

• Report and deal with incidents at trust level

• See all details of each incident in each school within the trust

• Dashboards enable simple tracking of compliance at aneyeglance view

• Mobile app access to tickets so staff can deal with incidentswherever they are

Get the data you need to manage effectively

Automated Helpdesk Ticket informing managers of incident details

Key features and benefits:

Contact us

UK9 The Aquarium King Street, ReadingRG1 2AN

+44 118 950 8087

sales@parago.co.uk paragosoftware.com

Product technical specification

US3355 Lenox Road, Suite 750,AtlantaGA 30326

1-404-870-8519

inquiries@paragosoftware.com

• School-specific development and design A product developed with schools, for schools

• Visual icon-based system for ease of use Developed for all levels of user

• Cloud-based system Peace of mind that your data is securely held at AWS Amazon

• Permissions based multi-user system Restrict user access based on permission levels, managed by customisable templates

• Document importer Securely attach documents to assets, buildings, rooms and people

• Image importer Securely attach images to assets and rooms to provide proof of ownership for insurance purposes

• Customisable reports Report on any data behind assets producing accurate forecasts and schedules, all exportable to Office applications

• REST API Enables data links to other software solutions

• AD/LDAP integration Manage Parago administrators and portal users through your domain for single sign-on

Central System Features