ina board 2008 annual report
TRANSCRIPT
INFORMATION NETWORK OF ARKANSAS BOARD
2008 ANNUAL REPORT
Arkansas’s Official eGovernment Provider
TABLE OF CONTENTS
INA Profi le………………………………………………………………….3Board of Directors...……………………………………………………....42008 Service Highlights- Arkansas County Services.……….......................…………………....5- Revenue Offi ce Over the Counter Payments................................... 7- Secretary of State Online Disclosure Filing Suite…………….…...... 9- Commercial Driver Drug and Alcohol Testing Reporting Service…. 11 - Inmate Trust Account and Pre-Paid Phone Deposits…………….....13- FBI Background Checks and Civil Fingerprint Harvesting ………. ..15INA by the Numbers……………………………………………………. ..17Security………………………………………………………………........19Awards Recognition…………………………………………………....... 202008 New Services/Web Sites……………………………………......... 21Top eGovernment Services………………………………………….......23eGovernment Glossary………………………………………………...... 25
GOVERNOR’S LETTER
As more Arkansans turn to the Internet for news, information, and business activity, I believe it is state government’s obligation to provide a strong, secure, and effective presence online. Earlier this year, I announced that my offi cial Web site had undergone a comprehensive overhaul, making the site more interactive and allowing wider dissemination of more information to Arkansans. Additionally, the Department of Finance and Administration launched an online tax-fi ling tool, giving Arkansas businesses a faster way to register new businesses and pay their state sales and withholding tax payments.
Using technology to its fullest in providing services and information centered on citizens, our Web site, found at www.governor.arkansas.gov and the state’s offi cial Web site at www.arkansas.gov have been recognized with national awards for excellence, innovation, and ease of use by the National Electronic Commerce Coordinating Council (eC3) and the Center for Digital Government.
These awards are a testament to our ongoing resolve to provide open and accessible government for every Arkansan, at every opportunity. I hope you will join us in Cyberspace for information about state government programs and services, and to connect with your government through mainstream Internet tools. I think you will like what you fi nd!
Sincerely,
Mike Beebe
INA BOARD CHAIR LETTER
As more and more citizens are relying on the Internet in their day-to-day lives, the Information Network of Arkansas continues to focus on delivering useful, dependable, and secure online services for both citizen and business customers. Despite Arkansas’ relatively small size, we continue to be recognized as a leader in delivering online government services to its citizens.
In 2008, INA launched an additional 61 online services and Web sites, bringing our total services offered to over 568. In the past year our state has garnered awards for our innovative use of new social networking technologies with Governor Beebe’s new Web site and News Room, as well as our Arkansas.gov portal security initiatives for protecting the privacy and security of citizen information. The Center for Digital Government has also recognized Arkansas as one of the top 10 state portals in the nation. With our leaders’ continued emphasis on providing new and helpful services, we look forward to another successful year in 2009. All of us with the INA Board hope you fi nd this Annual Report informative, as well as a reference for the assortment of services provided through the Arkansas.gov state portal. Sincerely,
Peggy GramINA Board Chair
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The Information Network of Arkansas Board (INA) was created in 1995 and operates under the authority of Arkansas code 25-27-101 et. seq. with the statutory responsibility of assisting the state in exploring and improving citizen and business access to public information and services. INA is a State Governing Board that consists of individuals from both the public and private sector that represent different communities of interest.
The objective of INA is to improve the accessibility of Government in the form of public information or electronic transactions. These transactions may be between Citizens and Government, Businesses and Government or between Governmental Agencies and offi ces. INA manages the State’s web portal www.Arkansas.gov and provides online payment processing through Arkansas.gov GovPay, the State’s payment portal.
Operating under a self-funded model, the INA network, its infrastructure, employees, offi ce space and equipment are fully funded through portal convenience/transaction fees associated with information requiring limited access by statute and electronic fi lings that require a fee. The State does not appropriate any funds for this network. State services that do not have a fee remain free to businesses and citizens. State and local agencies do not pay for the development or hosting of the online services. INA may charge fees approved by the INA Board.
In 2008, the INA payment portal processed over $840 million in transactions. The Arkansas.gov GovPay payment engine uses advanced encryption methods to protect the identity and private information of all transactions, and is Payment Card Industry/Data Security Standard (PCI/DSS) compliant. In addition, INA undergoes quarterly audits of the data security standard and policies.
The Information Network of Arkansas provides non-partisan support for more than 230 government agencies, boards, and commissions and has created more than 560 online services, at no cost to the state. The awards we have received over the years are acknowledgments of the teamwork between INA and the State partners we work with at all levels of state and local government. At INA we are proud of the work that has been accomplished on behalf of the State of Arkansas.
Information Network of Arkansas Profi le
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Board of DirectorsINA Board Members
Peggy Gram (Chair)[email protected] Arkansas Secretary of State’s Offi ce501-682-1215
Ann Purvis [email protected] Department of Finance and Administration501-682-5242
Michael Gaines [email protected] Arkansas Economic Development Commission501-682-1124
Dick [email protected] Representing Arkansas Department of Human Services501-682-0032
Claire [email protected] Representing Department of Information Systems501-372-8000
Chuck [email protected] Representing Science and Technology Authority501-324-9006
Janet Grard, Network Manager [email protected] Arkansas Information Consortium501-324-8907
Ron Pitts [email protected] Public Accountancy Association501-374-9977
Aaron [email protected] Representing Chambers of Commerce870-238-9300
Glen [email protected] Bankers Association501-312-5556
Matt [email protected] Independent Insurance Agents Association501-975-9975
Nancy [email protected] Public Libraries870-863-5447
Harold [email protected] Bar (Attorney) Association501-682-5360
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Arkansas County ServicesThe Information Network of Arkansas continues to work with County offi cials in order to expand their online services throughout the state. In 2008, INA rolled out an additional 19 Property and Real Estate tax payment services for 7 new counties. The tax services include Online, Telephone Interactive Voice Response (IVR) and Over-the-Counter payment options for citizens. These new services will allow county residents to pay for their property and real estate taxes without having to mail in a payment, and they now have an option to use a credit card, or pay by electronic check. Currently over 30 counties offer the ability to pay personal property and real estate taxes using the Arkansas.gov GovPay payment-processing engine.
INA also provides other county related services.
Hot Check Restitution Payments: This service enables online restitution payments via credit card for hot checks written and prosecuted for restitution. The service gives defendants the ability to pay their restitution and fees online. Offenders can go online to make restitution and possibly prevent a warrant from being issue for their arrest. INA is currently providing this service to 40 counties in Arkansas.
Court Records: The online court records application allows businesses and citizens to search the county court records index for free. Court images may also be purchased and downloaded from the service.
Traffi c and Court Fine Payments: This service allows courts, sheriff and police agencies to accept court, traffi c and parking fi nes online. Payments may be made either by credit/debit card or by an electronic check.
All of these services were created using the INA self funded business model. The counties do not pay for any development, maintenance, customer support, deployment or hosting of these applications or services.
2008 Service Highlights
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51 Counties in Arkansas have a working relationship with INA for online services and payment processing.
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In August 2008 the State of Arkansas’ Department of Finance and Administration (DFA) added a new method of accepting payments in revenue offi ces located throughout the state. Credit as well as debit cards are now accepted in 134 revenue offi ces in all 75 counties.
Adding convenience for taxpayers is one of the major goals of the Information Network of Arkansas (INA). As experts in eGovernment, INA strives to fi nd technical solutions that make sense to all users. Such was the challenge that INA faced when approaching the task of creating a solution for Arkansas Revenue Offi ces legacy mainframe integration and their need to accept credit and debit cards as payment for motor vehicle fees.
This service is provided using an over-the-counter payment processor that was customized by INA. Citizens can swipe their credit or debit cards at a clerk’s station, and payments are processed through the state of Arkansas’ secure payment engine. With the new solution, DFA administrators can view transactions through a streamlined reporting system, which provides reconciliation and a daily audit process for the capture and disbursement of funds. The over-the-counter payment application interfaces with the state’s Revenue Offi ce Application (ROA) legacy system to retrieve customer payment information and submit payment authorizations back to ROA.
The development of the over-the-counter payment solution was provided at no cost to the State of Arkansas. This added feature provides customers another option when paying motor vehicle fees. Since deployment of the new service, over 40,000 transactions totaling more than $4 million have been processed with this new service.
Revenue Offi ce Over-the-Counter Payments
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Credit Card Payments Available in all 75 County Revenue Offi ces
Numbers above represent Revenue Offi ces in each county.
Over 46,000 transactions processed in the fi rst 5 months
Over $4.5 million processed in payments
Benton
Washington
Carroll
Madison
Boone
Newton
Marion
Baxter Fulton
Izard
Searcy
SharpLawrence
Crawford
FranklinJohnson
PopeVan Buren
StoneIndependence
CleburneJackson
CraigheadMississippi
LoganConway
Poinsett
Cross
St. Francis
Lee
Phillips
Arkansas
WoodruffWhite
Faulkner
PulaskiLonoke
Prairie
Monroe
PerryYellScott
Polk Montgomery Garland
Saline
SevierHoward Pike
LittleRiver Hempstead
Miller
Nevada
Clark
Hot Spring GrantJefferson
DallasCleveland Lincoln
DeshaOuachita
Union Ashley Chicot
Drew
ClayGreene
Randolph
Lafayette Columbia
CalhounBradley
CrittendenSebastian
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11
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11
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1
1
11
4
4
5
1
1
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1
1
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22
22
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22
2
2
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33
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111 1
11
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Secretary of State Online Disclosure Filing SuiteThe Arkansas Secretary of State’s Offi ce, in cooperation with the Arkansas Ethics Commission, recently rolled out a new suite of online fi ling applications that allows candidates, lobbyists, and Statement of Financial Interest fi lings to be entered and completed online. Arkansas law requires each of these groups to fi le periodic disclosures, and the new online solution provides fi lers an option to the old paper based fi ling method and greatly enhances the search and fi ling experience.
In an effort to eliminate the need for multiple log-ins, the Secretary of State’s offi ce created a single entry point, or portal, for accessing all of their fi nancial disclosure reporting applications. The new portal has the custom look of the Secretary of State’s Web site and utilizes Arkansas.gov’s single sign-on process. Each of the new applications requires the user to create a new account, which provides the Secretary of State with a process to have an original signature on fi le for those who want to fi le electronically. Once their registration is approved via the administrator, the user is emailed instructions for fi ling.
To help increase usability, each disclosure application was designed to follow the same fl ow as the original paper fi ling process; however, the new online system provides a superior level of convenience. For example, if a fi ler is entering a “contributor’s” information in order to disclose a contribution, the system will automatically check to see if this contributor has been entered previously, and if so it will pre-populate the required fi elds, such as address, city, state and zip. The Candidate Contribution and Expenditure online fi ling system also will automatically calculate the total contributions for a contributor (by election type - primary, general, etc.) and display the total on the online form. This allows the fi ler to quickly see if any contributor has contributed more than the allowable limit.
The capability to fi le information online means the details of each fi ling can be stored in a database. This is a much more effi cient way to store data, and will allow any interested citizen or researcher the ability to search on details previously unavailable. This opens up all candidate, lobbyist and public offi cial fi nancial disclosure details to the broader public and makes a critical portion of the election process more accessible.
This portal and suite of applications is easily accessible from the main Arkansas Secretary of State’s offi cial Web site or Arkansas.gov.
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Over 45,000 disclosure fi lings are
available for public searching
Candidate Contribution and Expenditure Filings Lobbyist Filings Political Action Committee Filings Statement of Financial Interest Filings
Effective January 1, 2010, new state law requires all lobbyist to fi le activity reports in electronic format through the Internet, and all statement of Financial Interest fi lings to be
made available to the public at no charge via the Internet.
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Commercial Driver Drug and Alcohol Testing Reporting ServiceArkansas is one of fi ve states to pass legislation requiring a database of positive or refused drug and alcohol test results for commercial drivers and is the only state to require the employer to search the database prior to employment. This Department of Finance and Administration application was developed at no cost to the citizens of Arkansas and is a complete solution that provides interfaces for employers, medical review offi cers, service providers and agency administration.
The objective of the Commercial Driver Alcohol and Drug Testing Results Database was to solve an industry wide problem of commercial drivers gaining employment at one company after previously testing positive on a drug or alcohol test at another company. According to the American Trucking Association President, Bill Graves, 68,000 truck drivers in the U.S. out of 3.4 million people employed as truck drivers have drug abuse problems. The application provides a user interface for employers, medical review offi cers (MRO) and the Department of Finance and Administration, Offi ce of Driver Services (DFA) to search and report the positive and refused results of commercial driver drug and alcohol tests as administrated under Federal Department of Transportation rules.
Employers of commercial drivers can now make better hiring decisions and feel confi dent that they are putting safe drivers in their vehicles and on the highways. This system is a vast improvement over the current method of contacting all previous employers for information that depends on the driver providing all previous employment details. Using a central database, the application will catch a driver with a positive result as soon as it occurs and will prevent a driver with a positive drug or alcohol result from going to another company. This makes for safer roadways for all citizens and reduced liability for employers. Employers can now hire safe drivers faster and save potential training costs associated with recruiting and hiring a driver that later fails an alcohol or drug test.
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Arkansas has approximately
12,000 trucking companies statewide
required to use this system.
Increasing safety on the road
Employers of commercial truck drivers are required to comply with the drug and alcohol testing provisions under the Federal Motor Carrier
Safety Regulations as in effect on January 1, 2007.
2008 Stats
8,000 Employer Searches 364 drivers with positive test
results reported to database
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Inmate Trust Account and Pre-Paid Phone DepositsThe Arkansas Department of Correction has enhanced the online inmate deposit service to now include pre-pay phone deposits. Deposits can be made online via Arkansas.gov’s fast, easy, and secure payment system, which is available through the state’s offi cial Web site at www.Arkansas.gov. Deposits can also be made by phone using the Interactive Voice Response (IVR) system at 1-866-250-7697.
The online deposit service has been available since 2005 and has received more than 174,000 payments since its introduction. The ability to apply deposits to an inmate’s prepaid phone account is the latest addition to this suite of services.
This new option will allow inmates the opportunity to call the ones they love at more affordable rates. Friends and family can easily deposit money into an inmate’s prepaid phone account by simply depositing these funds electronically from Visa, MasterCard, or Discover credit cards. Payments are processed immediately through INA’s secure payment system and available within a business day for use.
“We were one of the fi rst state correction agencies to offer friends and families the option to make online deposits to inmate trust accounts, and are especially pleased that it has reduced our administrative overhead as well as the cost to friends and families of inmates when compared to other for profi t services available,” said Sheila Sharp, Assistant Director of Administrative Service for the ADC.
The Inmate Deposit Service was created at no cost to taxpayers in partnership with the Information Network of Arkansas.
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Over 174,000 online deposits
13,000 inmates in Arkansas
2008 - over 62,000 web transactions and over 9,800 phone transactions
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FBI Background Checks and Civil Fingerprint HarvestingArkansas is a limited criminal history state and does not provide open records. In the 2007 legislative session, new legislation was passed to allow 3rd parties and service providers, with the consent of the subject, to access the Criminal Background Check (CBC) system. The Information Network of Arkansas worked with the Arkansas State Police (ASP) to enhance the existing CBC System to electronically deliver FBI fi ngerprint results to requesters. A second component of this project was to integrate the system with Civil Fingerprint Harvesters1 to offer electronic fi ngerprint collection sites in Arkansas.
The enhanced Criminal Background Check system allows authorized requesters to submit their request for the state check and the FBI fi ngerprint check at the same time. Once the request has been submitted, applicants will be directed to a Civil Harvester in their area to have their fi ngerprints captured electronically. Users of this service includes professional licensing boards and applicants, adoption agencies, childcare organizations, schools districts, security guards & private investigation agencies as well as any organi-zation that is authorized by the FBI to run fi ngerprint based background checks.
The fi ngerprints gathered from the harvesting companies are submitted electronically to the Arkansas State Police AFIS (Automated Fingerprint Identifi cation System) system and then forwarded electronically to the FBI for processing. Typically within 2 business days, the results are then delivered electronically to the requesting parties through the Criminal Background Check system. This system will enable users to get fi ngerprints processed more quickly and effi ciently with less wait time. Prior to this new service, it could take 6-8 weeks to process a paper fi ngerprint card. With Electronic Civil Harvesting, the results are returned to the requesting entity within days, resulting in a safer working environment for the citizens of Arkansas.
1 Civil Harvesting: Process of electronically collecting civil applicant fi ngerprints and electronically submitting them to the FBI
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Over 140,000 criminal background searches performed each year.
State and Federal Background Checks
from One System
Faster Results
Safer Working environments
Electronic Fingerprint Scanning
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page visits
transactions
processed through portal
in sales and use tax and withholding tax
online services developed and supported
state and local partners
new Web sites in 2008
state agency users supported
arstatejobs.com users supported
INA by the Numbers
42.4 million
3.3 million
$108 million
$744 million
568
235
22
4783
142,423
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new Services in 2008
40 agency services
21 county services
value-added services; limited access by statute, requiring
authentication subscriptions with monthly billing
subscriber accounts with monthly billing
help desk phone calls in 2008
live help chats in 2008
Web site and application change requests in 2008
tiered support team
INA by the Numbers continued
61
22
5487
30,000
3372
6464
3
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SecurityInformation and Payment Processing SecurityThe Information Network of Arkansas takes its responsibility as the state board providing e-government services in Arkansas very seriously. INA recognizes that not only should there be a focus on the government more effi ciently conducting its business, but also on the citizens being assured that all possible efforts are being made to ensure that their information is used solely for the purposes they intended.
Portal Security InformationEmployees, project requirements, development practices and infrastructure hosting services must meet rigorous security standards to protect our state and local government partners. A security review is required and conducted on all new and modifi ed software code before being released to the public and adheres to strict privacy guidelines.
Payment SecurityAs the payment processor for the State of Arkansas, INA complies with the Payment Card Industry/Data Security Standard (PCI/DSS). PCI/DSS contains more than 60 specifi c requirements for ensuring the integrity and confi dentiality of payment information submitted. INA conducts a full re-assessment of its compliance with PCI/DSS annually and receives quarterly scans from an approved scanning vendor. During 2008, INA securely processed over 775,000 payments for the State of Arkansas. These transactions accounted for over $840 million through the portal’s payment processor.
In addition to compliance with PCI/DSS, INA holds additional security certifi cations. The INA partnership with Arkansas State Police and the Arkansas Crime Information Center mandates that INA comply with the FBI’s Criminal Justice Information Services (CJIS) security policy. INA also undergoes an enterprise-wide security assessment as part of the Verizon/CyberTrust Security Management Program (SMP).
In recognition of all of its ongoing achievements and innovation in security, INA received the 2008 Excellence Award for “Innovation in protecting the privacy and integrity of citizen information” from the National Electronic Commerce Coordinating Council.
National Electronic Commerce Coordinating Council
2008 Excellence Award Winner – “Innovation in protecting the privacy and integrity of citizen information”
The Arkansas.gov State Portal and Payment Processor Security Initiative
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Awards Recognition2008 Center for Digital Government Best of Web Finalist
National Electronic Commerce Coordinating Council
First Place - Innovation in protecting the privacy and integrity of citizen information - The Arkansas.gov State Portal and Payment Processor Security Initiative.
First Place – Innovation in the use of social networking to enhance citizen involvement in government Governor Mike Beebe – News Room and Web site.
Center for Digital GovernmentDigital States Survey12th Place State of Arkansas
2007 Center for Digital Government Best of Web Finalist
Digital Government Achievement AwardWinner: Franchise Tax Suite
2006 Center for Digital Government Best of the Web5th Place Arkansas.gov State Portal
2006 continuedCenter for Digital Government Achievement Award Honorable MentionIT Budget Planning System
Center for Digital Government Digital States Survey6th Place State of Arkansas
2005 Center for Digital Government Achievement Award3rd Place Inmate Banking Deposit Service
Brown University State eGov Rankings11th Place
2004 Center for Digital Government Digital State Survey9th Place State of Arkansas
International Association of Corporate AdministratorsMerit Award – Secretary of State’s Leadership in the New Millennium
2003 Center for Digital Government Best of the Web5th Place Arkansas.gov State Portal
eGov InstitutePioneer Award - Arkansas Administrative Statewide Information System
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2008 New Services/Web SitesAgency ServiceAccountancy, Board of Public Online license renewals Attorney General Be Street Smart Web site AUTIS 2008 Golf Tournament Registration Bar Association, Arkansas CLE Class Registration (Enterprise)Bar Association, Arkansas Fall Legal CLE Registration Bar Association, Arkansas Social Security CLE Registration Carroll County Online Property Tax Payments Suite
(Online, Telephone, Counter)Community Correction, Department of Web siteCorrection, Department of Inmate Banking PrePay Phone Deposits Correction, Department of Arkansas Escape Alert System Correction, Department of ADC Board Secure Web site Section Education, Department of Teacher Assessment System Praxis Education, Department of Teacher Licensure Renewals Examiners of Alcoholism and Drug Abuse Web siteCounselors, State Board of Finance and Administration, Department of Agency Planned Response Web site & Service Finance and Administration, Department of Child Support YouTube Channel
(Child Support Enforcement)Finance and Administration, Department of Commercial Driver Alcohol & Drug Testing Finance and Administration, Department of Batch Commercial Driver Watch Finance and Administration, Department of W2 fi le format verifi cationFinance and Administration, Department of Withholding Tax SystemFinance and Administration, Department of Revenue Offi ce OTC GovPay Governor’s Offi ce Online Services Savings Calculator Governor’s Offi ce Keep it Natural Arkansas Web site Governor’s Offi ce YouTube Channel Governor’s Offi ce News room Governor’s Offi ce Flag Staff Utility Governor’s Offi ce First Lady’s Web site Governor’s Offi ce Task Force for the 21st Century Web site Governor’s Offi ce Web site Health and Human Services, Arkansas Infant Hearing Web site Redesign
Department of (Spanish) Health, Arkansas Department of ConnectCare Change my Doctor (Spanish)Health, Arkansas Department of Newborn Screening Web site Health, Arkansas Department of Infant Hearing Web site Redesign
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Agency ServiceHigher Education, Department of YouTube Channel Higher Education, Department of Web site Independence County Property Tax Payments Suite
(Online, Telephone, Counter)Jackson County Online Hot Check Payments Johnson County Online Property Tax Payments Johnson County OTC Property Tax Payments Lafayette County Online Property Tax Payments Suite
(online, Counter)Little River County Property Tax Payments (added
Counter and Telephone)Little Rock Workforce Investment Board Web site Hosting Minority Health Commission Web site Municipal League, Arkansas Legal FAQ Page Natural Resources Commission, Arkansas Web site Hosting Ouachita County Online Property Tax Payments Suite
(Online, Telephone, Counter)Private Career Education, Arkansas State Board of Transcript Request Science and Technology Authority, Arkansas SMART Web site & application Science and Technology Authority, Arkansas EPSCORE Web site Secretary of State Young Voters Program Secretary of State Lobbyist Online Reporting System Secretary of State Statement of Financial
Interest Online Reporting Secretary of State Company Change of Address Form Secretary of State Electoral College Video Stream Secretary of State Holiday Web site Secretary of State Election Night Reporting System Secretary of State YouTube Channel Secretary of State Single Sign On Portal State Police, Arkansas Morgan Nick online reporting application State Police, Arkansas Trooper Recruitment Service Student Loan Authority ASLA Financials Web site Student Loan Authority Backpack Scholarship Search White County Property Tax Payments Suite (Online, Telephone, Counter)
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Top eGovernment ServicesAs one of the leading eGovernment States, Arkansas has implemented over 560 on-line eGovernment services for Government-to-Business, Government-to-Citizen, and Government-to-Government functions since 1997. Below are a few of the top services. Visit www.Arkansas.gov for a complete listing.
eBusiness ServicesDrug and Alcohol Test ReportingCriminal Background Checks ServiceBusiness Entity Searches and Filings – 1st stateUniform Commercial Code UCC
Searches & FilingsBusiness Tax Filings
Sales and Use Tax Filing Withholding TaxFranchise Tax FilingMotor Fuel Tax FilingStreamline Sales Tax FilingUnemployment Insurance Tax Filing
Attorney General Opinions SearchChild Support Employer PaymentsCommercial Vehicle Driver WatchEmployer New Hire ReportingERP Accounting and Procurement FormsFood Permit RenewalsGIS-GeoStorMotor Vehicle Driver RecordsMotor Vehicle Title, Registration, and Lien Search
Professional License RenewalsState Vendor Registration and Bid proposal ListSupreme Court Opinion and Appeals Docket Search
Workers Compensation Claim Search
eDemocracyCandidate Information SearchCampaign Finance Disclosure Reports SearchElection Night Returns Reporting and ResultsSchool Mock ElectionsVoter RegistrationVoter View – Voter Registration, Polling Place SearchLegislator Search
eAgency ServicesIT Budget Planning SystemState Vehicle Reporting and Safety SystemsIncome Tax Set-off Reporting Agency Surplus Disposal System
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Top eGovernment Services continued
eCitizen ServicesArkansas State Jobs System – 1st stateAS-IS School Information Site – School Report Cards – 1st stateCar Tag/Registration RenewalsPersonalized License Plate SearchCharities SearchChild Care Providers Search – 1st stateChild Support PaymentsCitizen Alert SystemCity Business LicensingCity Traffi c and Court Ticket PaymentsCounty Court RecordsCounty Property Tax PaymentsEducation Department Director’s Memos – 1st stateeSources – DHHS Community Providers SearchForestry Commission Seedling SalesGame and Fish Licenses, Permits & Game CheckGame Check Online SystemCapitol Dispatch – Chat, Threaded Discussion, eNewsletter, BlogGovernors Online Chat –– 1st stateGovernors NewsroomHealthy Arkansas Searches – Trails, Restaurants, Community Resources, Healthy BabyHigher Education Scholarship Applications
Inmate Search & Banking ServiceLegislative Bill Tracking and Code SearchNaturallyArkansas.org – Agricultural Products Farm Stands Search
Professional License Searches Public Library SearchSex Offender Registry SearchState Library Card Catalog SearchState Parks DirectoryState Police Accident RecordsState Surplus AuctionUnclaimed Property Search, Treasure HuntVital RecordsVolunteer Registration Portal
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eGovernment GlossaryApplication - A service that allows users to interact electronically with government.
Blog - A Web site that provides commentary or news on a particular subject and often combines text, images and links to other blogs and Web sites. Many blogs also feature an interactive format that allows readers to leave comments.
Content Management System (CMS) - A system that allows users to build and manage Web sites without requiring technical knowledge or complex software programs.
Constituent – Citizens, businesses, and government employees who use INA’s online services.
Database - A database is a structured collection of records or data that is stored in a computer system. Security can be enforced through access control, auditing, and encryption.
eGovernment – A platform for delivering government services via the Internet, telephone, mobile and over-the-counter methods.
Encryption - Encryption is the process of transforming information using an algorithm to make it unreadable to anyone except those possessing special knowledge, usually referred to as a key. Encryption can be used to protect data in transit, for example data being transferred via networks, or to protect data “at rest”, such as fi les on computers and storage devices.
Interactive Voice Response - IVR allows customers to access a service via a telephone touchtone keypad or by speech recognition. IVR systems can respond with pre-recorded or dynamically generated options to further direct users on how to proceed. Services and secure payments and be completed using an IVR solution.
Mobile Application/Site – A mobile application or Web site is designed to run on a handheld device such as a personal digital assistant (PDAs), smart phone or cell phone. It is typically a scaled down version of an existing application or Web site.
Over-the-Counter – When government offi ces use card-swipe technology to accept Credit card payments that are processed through INA’s secure payment-processing solution.
Partner – A state, county, or city government that works in cooperation with INA to deliver information and services electronically.
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eGovernment Glossary continued
Payment Card Industry/Data Security Standard – Often referred to as PCI/DSS, the Payment Card Industry Data Security Standard is a worldwide information security standard assembled by the Payment Card Industry Security Standards Council. The standard was created to help organizations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise.
Portal – A central Web site through which a wide range of government services can be accessed.
Self-Funded Model – This business model allows government to offer eGovernment services without using upfront taxpayer funds. Arkansas uses a proven self-funded business model that applies a modest fee to a handful of online services. This has funded the development of more than 400 free services for the state.
Social Networking – Web sites in which Internet users can create profi les and build personal networks to connect to other users.
Subscription – A feature that allows high-volume users of eGovernment services to access value-added portal applications with a secure login and password.
Transaction – An end-to-end process in which information is transferred electronically between government and a constituent.
Usability – The combination of content, technology, functionality, navigation, and information architecture that allows users to quickly and easily accomplish what they are trying to do on a Web site.
Web 2.0 – An emerging trend in Web development that encourages creativity, collaboration, and two-way communication between Internet users by effectively implementing wikis, blogs, Web, video, podcast, RSS feeds, and other social networking technologies. Web Video – Digital video clips that can be posted, downloaded and linked to on the Internet. Government agencies are now making use of Web video clips as a new opportunity to get their messages out to a larger audience.
Wiki – Collaborative Web sites that allows users to create, edit, and link content together to offer robust online information sources.
Information Network of Arkansas425 West Capitol, Metropolitan Tower, Suite 1620
Little Rock, AR 72201Phone: (501) 324-8900
Email: [email protected]
Photo courtesy of Secretary of State Charlie Daniels