December 2012

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From the Editor

In the Works

Learn about the Query Rates feature and how it can help you give customers quick answers to their questions about the cost of freight services you offer for different desti-nations. This month’s how-to article explains queries for selling rates and carrier rates.

Cargoways Logistics offers a wide scope of integrated services to and from worldwide destinations. Whether port to port or door to door, providing the highest quality service is the first order of business. See this month’s case study for details.

Magaya Corporation is proud to announce a new export class to be offered in January 2013 at the New Professions Technical Institute (NPTI) in Miami, FL. This is the first of 3 classes planned that will teach students how to use Magaya software for importing, exporting and wholesale procedures.

For information, please contact the school:

New Professions Technical Institute

4000 W. Flagler St. Miami, FL 33134 (305) 461-2223 www.npti.edu

We are working on adding a new kitting feature to the software that will enable users to create kits by grouping products that you want to sell together for one price. Kits can be logical grouping of items such as tables and chairs to make a dining set that can be shipped together in one box or in separate boxes.

Create a kit as an Inventory Item Definition with a part number in your system and add all the items to the kit. You define how to display the kit details on Sales Orders and how to calculate the price.

Kitting Feature: Create and Sell Kits

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Query Rates

November 2012

Cargoways Logistics

theHow Topage 2

Introduction

To give a customer a quote on freight, inventory, or other services you offer, find the best rate by searching with the Query Rates feature. It creates results from rates and other information entered in your Magaya system. (For information on entering rates, see the Magaya Software Customization Manual.)

This article shows you how to query your carrier rates to illustrate how it works. Making a query of selling rates is similar.

The Query Rates dialog box is conveniently available from a few different places in the software:

In the Quotations, click the Actions button.•

In the Accounting > Rates subfolder, go to the list you want such as the Carrier •Rates, Client Rates or Standard Rates and click the Actions button.

From inside any Rates dialog box, click the Query button.•

Tip: When the Query Rates dialog box is opened from the Actions button, it can remain open while you move to other screens in your Magaya system. When you close the query screen, the information you entered will remain available to reuse or change.

Query Carrier Rates

To query your carrier rates, open the query dialog box from the Carrier Rates folder and enter the search criteria you need:

1) Select a Freight Service Class such as Air Freight Service. This field is required. (Selecting a carrier is optional.)

2) Select the origin and destination information (Required)

How to Query Rates

theHow Topage 3

3) Select the method (mode) of transport (Required).

4) To add multiple charges in your query, click the button with the three dots that is next to the “Freight Service Class” field. A dialog box opens with options.

5) Enter as much information about the cargo as needed (Required).

Add Other Charges to a Query:

To add other rates or charges such as documentation, click the “Select” button for “Other Charges” and see all the options.

This list is pulled from the information in your Magaya Accounting folder. Checkmark items and click “OK” to return to the query.

6) Click “Find” to see results.

The results of the query search will display in the bottom of the screen, displaying rates that are entered into your Magaya system. This example shows a query done without selecting a carrier name, so the results found two carriers for this origin and destination

How to Query Rates Continued

theHow Topage 4

The best option will be checked.

Tip: To add columns to the results list, right-click on a result to access a pop-up menu. Select “Choose Columns”. In the dialog box, click the “Add Columns” button to access more choices such as the “Transit Time” to see how many days each option will take.

Based on the results, select the option that is best for your customer.

Create a Quotation for a customer from the result:

Click the “Create Quotation” button.

In the dialog box that opens, make any changes if needed.

Click OK to create the Quotation document. Print, save it as a PDF, or email it.

Query Selling Rates

In the Query Selling Rates dialog box, select the criteria for your search:

The Customer name is optional. If you have rates entered in your system for a customer, select their name here. If not, leave this field blank.

When you select the rate you want and click “Create Quotation”, the Quotation dialog box opens with all the rate query information filled in automatically.

How to Query Rates Continued

the

New CustomersMagayaInsider

• ACCO Terramar, Doral, FL, U.S.A.

• AES Shipping, Elizabeth, NJ, U.S.A.

• Ainad Express Services, Passaic, NJ, U.S.A.

• AmCar Freight Inc., Miami, FL, U.S.A.

• Astra International Services, Miramar, FL, U.S.A.

• BG Logistics Panama, Colon, Panama

• Corporate Messengers Worldwide Inc.,

Hollis, N Y, U.S.A.

• Dubai Express LLC Parlin, NJ, U.S.A.

• General Cargo International, Guatemala City,

Guatemala

• Genuine Express, Santo Domingo, Dominican

Republic

• Global Shipping Agentes Navieros Corp.,

Caracas, Venezuela

• H. Menginou, Miami, FL, U.S.A

• Hanjin Logistics SA, Santiago, Chile

• Hybrid International Forwarding, Atlanta,

GA, U.S.A.

• KK Freight International Brooklyn, NY, U.S.A.

• Labcabs Pty Ltd, Morningside, Australia

• LC Peru, Lima, Peru

• MJ Export Inc, Gardena, CA, U.S.A.

• New World Shipping, Philipsburg, Netherlands

Antilles

• RDD Freight Intl. Jamaica, NY, U.S.A.

• Skorpios, Doral, FL, U.S.A.

• Superior Cargo Solutions Inc., Miami FL, U.S.A.

• Total Viax, Caracas, Venezuela

• World Trade Distribution Inc., Houston, TX, U.S.A.

Magaya Corporation welcomes the following 24 new members who joined the Magaya Network in November 2012:(Roll your mouse over the names to see their location in the map)

Be sure to join us on our LinkedIn Group: The Magaya Network Community!

Click here to join now!

• ACCO Terramar, Doral

• AmCar Freight Inc., Miami

• Astra International Services,

Miramar

• H. Menginou, Miami

• Skorpios, Doral

• Superior Cargo Solutions,

Inc., Miami

In Florida

• Hybrid International Forwarding, Atlanta

In Georgia

• AES Shipping, Elizabeth, NJ• Ainad Express Services, Passaic, NJ• Corporate Messengers Worldwide Inc., Hollis, NY• Dubai Express LLC, Parlin, NJ• KK Freight International, Brooklyn, NY• RDD Freight INTL., Jamaica, NY

In New Jersey and NY

• MJ Export Inc., Gardena

In California

• World Trade Distribution Inc., Houston

In Texas

• BG Logistics Panama,

Colon, Panama

• General Cargo

International, Guatemala

City, Guatemala

• Genuine Express, Santo

Domingo, Dominican

Republic

• New World Shipping,

Philipsburg, St. Maarten,

The Netherlands Antilles

In Central America &the Caribbean

• Hanjin Logistics SA, Santiago, Chile

In Chile• Global Shipping Agentes Navieros Corp., Caracas, Venezuela

• Total Viax, Caracas, Venezuela

In Venezuela

• LC Peru, Lima, Peru

In Peru

• Labcabs Pty Ltd., Morningside, Queensland, Australia

In Australia

Quality Service from A to Z: The Cargoways Mission

Cargoways Logistics offers a wide scope of integrated services to and fromworldwide destinations. Whether port to port or door to door, providing thehighest quality service is the first order of business.

,,,,Cargoways is known for service, service, service. Everyone in the company is involved in delivering what we promise.

Gilles Dumont, President of Cargoways Logistics

CASE STUDY:

Cargoways Logistics Logistics Provider

ChallengesHow much easier would it be to see all the financial data about your

business in one report? Before using the Magaya Cargo System,

Cargoways Logistics was using three separate systems: an in-house

system for ocean freight, an off-the-shelf software for trucking, and a

third system for warehousing. The president of Cargoways Logistics,

Gilles Dumont, said since the company was growing, it became

imperative to find one system to consolidate all of our activities and

directly link them to our financials.

Mr. Dumont explained that Cargoways is not just involved in one link

of the logistics chain, “We offer integrated service from A to Z; FCL and

LCL ocean freight, customs brokerage, FTL and LTL trucking, air freight,

warehousing, and free trade zone services. We have the capacity to

charter full ships when need be.”

Headquartered in Houston, Texas, Cargoways was formed by the

merging of Dynamic Ocean Corporation in Texas and Hub Shipping &

Forwarding in Massachusetts. Mr. Dumont became part owner of the

company in 2006. His industry experience began on the St. Lawrence

River where he worked in stevedoring. He rose to be vice president

of sales and marketing before joining with a ship owner in Jakarta,

Indonesia, as director of operations South East Asia. Now, Mr. Dumont

is the president of Cargoways LLC and its various divisions.

“Cargoways is able to handle all types of cargo including heavy

cargo, due to assets which include forklifts with heavy lift capacity

up to 86,000 lbs,” Mr. Dumont explained. “We own almost half a

million square feet of warehousing space. Approximately 80% of our

business is exporting. Many of our container shipments amount to 50

containers or more and all details must be shown in the Bills of Lading.”

Magaya staff worked closely with Cargoways employees to customize

documents for their work processes across multiple offices in different

cities, countries, and currencies.

Cargoways offices are located in Hingham, Massachusetts; Norfolk,

Virginia; Mexico City, Mexico; Quebec and New Brunswick, Canada;

and Houston, Texas. Cargoways also has close partnerships at the ports

of Savannah, Georgia, Charleston, South Carolina, and New Orleans.

These offices all interact using the Magaya Cargo System, which

enables everyone to see the same transactions and discuss them

regardless of the employees’ location. The exports manager Melissa

Mayott located in the Massachusetts office said, “It’s like we are all

working in the same office.”

Open Line of Communication Ms. Mayott and her colleagues create quotes quickly for customers

using the Query Rates feature in the software. The query searches

carrier rates by freight service class, origin and destination, mode of

transport, commodity type, and an array of other criteria. The results

show which carriers offer the service requested by the customer and

which carriers offer the best rate for different types of commodities.

“All the results are consolidated in one list, which makes it easier to

get a quick answer when we are on the phone with the customer, and

provides an added dimension to our excellent customer service,” Ms.

Mayott said.

The search result pulls data entered from the carrier contracts and

carrier rates sections. When a carrier announces a General Rate

Increase (GRI) or changes a service, the staff at Cargoways updates the

rates in the system. “While keeping up with the carrier rates is still a big

job, we can make changes to multiple rates at once unlike the previous

system that required updating the rates individually,” Ms. Mayott said.

This helps Cargoways provide their customers with quick, up to date

information.

When a customer approves a quote, Ms. Mayott and her colleagues

notify the St. John office in New Brunswick, Canada where the

booking, shipment transactions, and documentation are executed

At a GlanceCargoways Logistics

http://www.cargowayslogistics.netIndustry

Logistics ProviderSolution

Magaya Cargo System, AES, AMS

Cargoways Logistics provides ocean freight, customs brokerage, trucking, chartering,

break bulk and bulk, direct discharge, warehousing and two free trade zones in Houston

and Suffolk.

Cargoways Logistics

All rights reserved. Magaya, the Magaya logo and all products are all trademarked unless specifically specified as of a third party.© Copyright 2012 Magaya Corporation. 786. 845. 9150 info@magaya.com magaya.com

She also creates reports such as open invoices and customizes them

for each customer’s individual needs. “It’s easy to configure a report

and send it to a customer either in PDF, image, or spreadsheet format,

whatever the customer needs.” Ms. Campbell agreed with her co-

worker’s assessment of the reporting functions. “Making reports in the

software is my favorite part,” she said. “They call me the Report Queen

around here.”

Mr. Dumont also noted how the reports enable him to have a clear

overview of the business. When he first evaluated the system, one

of his requirements was an accounting system that could integrate

the companies into one financial statement. He also needed to make

individual reports for the governments of Canada and Mexico in their

respective currencies. Other reports that they create from the software

are profits per division, reports of productivity for salespeople, and

year over year profits.

Conclusion Mr. Dumont said his relationship with Magaya has expanded beyond

that of just service provided and customer. “It is a friendly relationship,”

he said. Along with his recommendation to other companies to try the

software, he urged Magaya to participate in the Houston Break Bulk

tradeshow in October 2012, which allowed others in the industry to

learn about the software.

“Software is just one part of the picture; the major assets of Cargoways

are our employees,” Mr. Dumont said. “We have great directors in each

division. Cargoways is known for service, service, service. Everyone

in the company is involved in delivering what we promise. We stay

on task and get done what we say we will. No surprises at the end,”

he said. “Magaya allows us to generate detailed and complex or very

simplified quotes which are due to Cargoways’ dynamic client base.”

Because of their commitment to quality and transparency, the bulk of

Cargoways’ business comes from referrals.

Mr. Dumont said that as a result of their philosophy, the company

has grown dramatically. Cargoways now has over 60 employees,

twice the number it did two years ago. “Everyone here takes personal

responsibility to get the project done. That contributes to our

reputation. When our customers are talking to others in the industry

that are having problems with their provider, our customers tell them

to call Cargoways. We are very proud of that.”

and completed based on quotes originating in the Massachusetts

office. The Saint John office can access the quote in the Magaya

system by looking up the transaction number. “It opens the line of

communication with our colleagues in other offices,” she said.

From Quote to Booking to ShipmentJosie Campbell, Logistics Documentation, and her colleagues in the

Saint John, New Brunswick office, create the shipment documents

from the Quotes and Bookings. If trucking is required, they arrange

the best option for the customer by choosing from the carrier’s

trucker, a third party, or Cargoways’ asset-based trucking or

brokerage group. She and her colleagues also process the Customs

clearance documents, book the containers, and maintain a line of

communication with customers and suppliers.

To give their customers itemized details in the Quotation document,

Magaya created columns that show two different rates such as trucking

in one column and a quote for the cargo stuffing and ocean freight in

the other. The services in each column are calculated to display each

total.

In addition to the customized Quotation, they have a customized Bill

of Lading. “We just told Magaya what we needed and they did it,” Ms.

Mayott said. “We feel heard, and changes can be made and tailored to

our needs,” Ms. Mayott said. “I would not want to go back to using the

old system.”

Searches and Reports Additional software features they use include the search and report

features that make it easy for co-workers to find answers to questions

as well as regulatory compliance.

“Searching the database is easy,” Ms. Campbell said. “There are many

fields to search by, not just by container number or commodity type,

but you can even search any notes typed in. Anything you can enter in

the system can be searched for and found. The history of a transaction

is also easy to track by using the ‘Back’ button. It makes it easy to

navigate around the system. It’s a huge timesaver.”

Another feature that speeds up finding information is the Shipment

List. “It’s very convenient to have all the information right in front of

me. It is far less cumbersome to find shipment details than in our old

system,” Ms. Mayott said.

Cargoways Logistics