in control now! edition 10 big event 2010

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In issue

10Goodbye and thanks, Jo > p.9

How to spot a good provider > p.6

Editorial: Beyond social care> p.4

The ‘F’ word: flaws in the system > p.3

In Control’s Quarterly Newspaper > www.in-control.org.uk > issue 10 > Big Event 2010

Events GuideExhibitor pages p.12 – p.15

Our sponsors p.11

Workshop pages p.20 – p.24

Film and photos at the Big event

The Big event video crew, John Hewett and Carl Poll, may ask you for an interview. You don’t have to oblige. But you may fancy seeing yourself on the In Control website and we’d be very grateful.

The Big event photographer, Jo Pearson, will be taking shots around the event. If you don’t want to appear in photos on the In Control website or in a publication, please tell Jo ‘no photos’.

Genie out of the bottleSocial care debate – politicians miss the pointIt isn’t often that social care makes headlines. But recently, politicians have been getting very heated about the future of social care. Accusations have been made, meetings boycotted, cross-party agreement forgotten. Unfortunately, all this energy has been expended while barking up the wrong tree. When the politicians and media talk about social care, they restrict the debate to the important but very narrow question of how will we pay for care for older people?

Let’s be clear: we need a national debate about the funding of social care. Politicians have, it seems, finally woken up to some of the very tough challenges that

In Control has been highlighting since 2003. But the questions asked and answers given by the political parties are limited by a lack of real understanding of the benefits of people having choice and control.

Not about a death taxThe future of social care must be about all of us through the whole of our lives – and all aspects of our lives: from infancy to old age; when we are learning, at work, at leisure; our health, family, friendships and community.

It’s no good simply debating whether there should be a death tax. Take just one example of a wider perspective: transition from childhood to adulthood. For disabled youngsters and their families this period is often a time of great worry and pressure.

But, In Control has evidence that having a Personal Budget that is preserved through this process is a straightforward and cost-effective way of making life better and less stressful for everyone – the young person, their family and professionals. Cont. P2

BT CONVENTION CENTRE LIVERPOOL 2010

Full Programme and Exhibitor profiles inside

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In Control Newspaper > www.in-control.org.uk > issue 10 > Big event 2010 issue

Publishing informationIn Control NOW! is a newspaper produced by In Control, a not-for-profit organisation and registered charity working for social change.

Registered office: Carillon House, Chapel Lane, Wythall, West Midlands, B47 6JX

SubscribeSubscribing to In Control NOW! is free.For an electronic copy please email:[email protected] visit: www.in-control.org.uk/news

In Control NOW! is published by In Control Publications, PO Box 45377, London SE14 5JUDistributed by In Control NOW! Carillon House, Chapel Lane, Wythall, West Midlands, B47 6JX

ProductionEditor: Carl Poll [email protected]: Henry Iles [email protected]: Quotemeprint www.quotemeprint.com

Unleash creativity, save moneyWe have learned that by enabling people to take real control of their money, their support and their lives as citizens, we can save the taxpayer money. Giving people control unleashes their creativity – a resource that has never been used by the traditional social care system. In Control’s research clearly suggests that the more people have Personal Budgets, the more money the country will save.

Reducing needThis is not just an issue of social care. It’s about people making use of the same community resources as everyone else – schools, shops, buses, swimming pools, libraries, clubs. It’s about growing friendships and relationships within our communities so that we can be proud

of where we live, who we are and what we contribute. Having relationships and feeling good about ourselves make us healthier and reduces our need for social care.

This debate is a genie that is out of its bottle. The politicians can’t push it back in by distracting us with squabbles over funding options. The Big Event is proof that we are all members of a social movement of engaged citizens and families who demand change. We have many allies in local authorities, in provider organisations and in our wider communities.

Over the past six or seven years we have developed Self-Directed Support as the means to take control of our lives, and we should see the so-called funding crisis as the opportunity we need to ensure the politicians listen to what we have to say.

In this issueGenie out of the bottle ......................................... 1-2The ‘F’ word ............................................................................. 3Editorial: Beyond social care /

Get the report! ............................................................... 45 minutes with Abnormally

Funny People .................................................................... 5Spotting a good provider ......................................... 6Welcome Czech! / Thanks Jo! .............................. 7KEYNOTE SPEAKER pages .................................... 8-9Harrow: the future is orange /

Making it happen ..................................................... 10Big event sponsor pages ....................................... 11Map 2. Ground floor Exhibitor plan .......... 12Exhibitor list / Exhibitor profiles ......... 13-15Products and Programmes/

Partnership is productive ................................. 16Personal Budget user in TV ad campaign /

Free USB memory stick! ..................................... 17Report - Your Support, Your Way /

Safeguarding and Risk event / Inspiring exhibition ................................................ 18

Numbers rise steadily / New factsheets ........................................................... 19

the Big event programme ........................... 20-23Map 1. First floor: workshops ........................... 24

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The ‘F’ wordA lot of effort has gone into personalisation. You’d expect big improvements in the lives of people who need support. But you’d be disappointed. Too little has changed. Often the effort has simply gone into attaching new words to old behaviours says Julie Stansfield, In Control CEO.

Why? We can find some answers in Russel Ackoff’s Management f-LAWS. We need to pay attention to three f-LAWS if we want real change: 1) leadership 2) a sense of urgency 3) action to change the whole (rather than tinkering with parts).

f-LAW 1: Leadership is based on talent and talent can’t be taught.

Significant change can’t happen without inspired, hard-working, risk-taking leadership. All the leadership programmes in the world can’t make leaders out of people who lack talent or don’t care. This doesn’t mean that leadership is scarce – as long as we include but look beyond people with manager titles: people who use services, families, community and business people, and the stars in service organisations. But too often authorities don’t invest in developing citizen leaders. Instead, they advertise for project managers. Passion for real change in people’s lives isn’t necessarily a requirement in job ads.

f-LAW 2: The only thing more difficult than starting something new is stopping something old.Recently, a woman rang the In Control advice line and said: ‘My social worker told me I am being put into the personalisation service,

is that you?’ In Control and Putting People First have created guidance that uses a new vocabulary. But, often, the same old practice is dressed up with the new words. Real change can’t happen unless we are deeply dissatisfied with the way things are. You can’t stop smoking unless you’re really fed up with being a smoker. And we can’t expect people who apply for services to drive the change.

They come to services as a last resort and at a time of crisis. They will generally accept dysfunctional services because they don’t know there could be a better option. Making the public aware of the damage done by the existing system needs courageous leaders who have the guts to work urgently for something better.

f-LAW 3: You rarely improve an organisation as a whole by improving the performance of one or more of its parts. We often hear managers say ‘We haven’t got to the co-production part yet. We are still working on the Resource Allocation System’. This piecemeal approach can’t work. If bureaucratic processes define how change can happen, then things will get stuck – people may get an allocation but have no one to work with to design support that really fits.

Leaders create a vision of how each part fits the whole. They motivate the change

by keeping the purpose – better lives and stronger communities – right up front.

Answers to the following questions can tell us how much those in positions of authority want real change:

� How much do we invest in discovering the leadership stars in our area?

� What do we invest in supporting those stars to increase their knowledge and skills and develop their ability to influence real change?

� How many of the people paid to take responsibility for planning and implementing change have direct experience of receiving services?

� How much time do managers spend in people’s front rooms, listening to those who use the services?

� How many change managers have mentors who use services?

� How clearly and publicly do those in authority acknowledge that the current system can’t work?

� Do they present a vision of how the whole system can better serve the whole community?

Answers will get better as a social movement of ordinary citizens grows and demands change. The energy to build this movement will come from those who believe the current system is unacceptable.

More information: www.f-laws.com

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Beyond social careEditorial In Control’s new report says the future

is bright – if citizens take the lead

Evaluation 141

140 Evaluation

A report on in Control’s tHirD pHAse 2008-2009

A report on in Control’s tHirD pHAse 2008-2009

E

E

EVAL Fig. 05: Satisfaction levels: aggregated findings

More than two-thirds of people using personal Budgets reported that the control they

had over their support (66%) and their overall quality of life (68%) had improved since

they took up a personal Budget.

A majority reported spending more time with people they wanted to (58%), taking a more

active role in their local community (58%), feeling that they were supported with more

dignity (55%), and feeling in better health (51%) since they took up a personal Budget.

in the domains of feeling safe (58%) and standard of living (52%), more than half

reported no change after they took up a personal Budget.

in all domains, less than 10% reported that their life had got worse after they took up a

personal Budget.

Family Carers

Between 68 and 74 family carers in five local authorities told us whether their lives had

improved, stayed the same or worsened since the introduction of a personal Budget for

their relative in ten domains of the carers’ lives.

These domains are:

◆◆ their finance situation

◆◆ their relationship with their relative

◆◆ their relationship with a significant other

◆◆ choice and control over their own life

◆◆ feeling like an equal partner in the planning process

◆◆ support to carry on caring and remain well

◆◆ their quality of life

◆◆ their health and wellbeing

◆◆ their capacity to undertake paid work

◆◆ their leisure and social life.

Family CarersLocal Authorities

IndividualResponses

Finance situation5 69

Relationship with the person you care for 5 67

Relationship with significant other 5 71

Choice and control over your life5 69

Equal partner in the planning5 74

Support to carry on caring and remain well 5 68

Quality of life5 70

Health and wellbeing5 72

Capacity to undertake paid work 5 70

Leisure and social life5 70

Data from : Barnsley, North Lanarkshire, Cambridgeshire, Hertfordshire,

Worcestershire.

EVAL Fig. 06: Number of carer responses by domain

EVAL Fig. 07: Satisfaction levels: family carers

More than three quarters (77%) of family carers reported they had become more of an

equal partner in planning since their relative had taken up a personal Budget.

A majority of family carers also reported improvements in their quality of life (63%), the

support they got to carry on caring and remain well (62%), their choice and control over

their lives (57%), their health and wellbeing (57%), their finance situation (55%), and

their relationship with a significant other (54%).

Around equal numbers of family carers reported either improvement or no change in

their relationship with their relative (48% improved; 46% no change); and their leisure

and social life (49% improved; 44% no change).

Most family carers reported no change in their capacity to undertake paid work (60%).

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Health Being with people you want

Quality of life Taking part in community

Control over support

Feeling safe Dignity in support Standard of living

Improved Same Worse

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Finance Situation Relationship with the person you care for Relationship with Sig other

Choice and control over your life Equal partner in the planning Support to carry on caring and remain well

Quality of life Health and Wellbeing

Capacity to undertake paid work Leisure & social life

Improved Same worse

These are worrying times – a bleak economic outlook means public spending is set to fall significantly. There is a bright light in the gloom though: more than 30,000 people in England have a Personal Budget. Most are adults who use social care services.

Since 2003, In Control has mostly worked with local authority adult social care departments and service providers. We have learned a lot in that time. One of the most exciting realisations is that Self-Directed Support and Personal Budgets are just as powerful in

other spheres of life – not just adult social care.

This realisation fits with our everyday experience: the boxes government uses to categorise us – health and social care; older and younger adult; physically disabled and mental health user – are not how we think of ourselves. In reality, we all have the same basic needs. We each have our individual strengths, weaknesses and preferences. We all need to be needed. So, it should come as no surprise that Self-Directed Support as a means to choice and control applies to the whole of life: children and

young people in care, disabled children living at home with families; adults with long-term health conditions; learners at college; people seeking work; ex-offenders, homeless people, those with drug and alcohol problems and many more groups.

The Report on In Control’s Third Phase (2008-2009) describes how In Control has come to this important conclusion, particularly through our work with 20 leading Total Transformation local authorities and our early experiences with a new set of allies: in

children’s services, the NHS and those involved in community development.

The report recognises that we are now all members of a citizen-led movement for social change. In Control is part of the leadership of this movement, through its sponsorship and stewardship of programmes like Partners in Policymaking, a grassroots network of disabled people, their families and friends. Our work is changing: we need to get better at listening to and amplifying the voices and legitimate demands of ordinary people; we need to become more effective in helping public bodies translate these demands into action; and we need to become more adept at building alliances between all who share In Control’s beliefs. The work of In Control’s next phase will seek to do all of these things.

Get the report!A report on In Control’s Third Phase Evaluation and learning 2008-2009Andrew Tyson, Rita Brewis, Nic Crosby, Chris Hatton, Julie

Stansfield, Caroline Tomlinson, John Waters, Alicia Wood

Contents: � Getting ready for Self-Directed Support � Basic tools for change � Changes in the commissioning and provision of support � Looking ahead � The impact of Personal Budgets 2005-2009

‘The work described in this report and the social movement which is growing around it are beginning to form a tide which will not be turned back.’

Richard Jones, Executive Director of Adult and Community Services, Lancashire County Council

Buy the report from In Control Support Centre:Tel. 01564 821 650. Email: [email protected]: In Control Support Centre, Carillon House, Chapel Lane, Wythall, West Midlands, B47 6JX

Or download it FREE from: www.in-control.org.uk

A report on in Control’s Third PhaseEvaluation and learning 2008-2009

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5 minutes with...Abnormally Funny PeopleDoes the comedy troupe, Abnormally Funny People, really feature a performing goldfish called Rusty? Find out here...

What are Abnormally Funny People about?

We’re a group of gifted, very funny disabled comedians with a token non-disabled comedian.

Who’s in the current line-up?

For the Big Event we have Paul Betney, Steve Best, Liz Carr, Laurence Clark, Steve Day and a performing goldfish called Rusty.

Who’s the funniest?

Me, no me... no me, no me... Me.

A typical week for Abnormally Funny People?

Monday to Sunday.

High point?

Steve Day: 6’ foot 1”. Also selling out at the Edinburgh Festival and performing at the Labour Party conference where Tanyalee Davis from Abnormally Funny People pinched David Blunkett’s bottom.

Scariest moment?

David Blunkett on the rampage after being pinched. Also Liz Carr nearly dying (not on stage, but for real) before one of our gigs in Edinburgh.

What’s in store for the future?

Michael J Fox. Also, we are in talks with BBC2 about a sitcom idea. We hope to go on tour to Australia in 2011. And, of course, we will be bringing world peace through a Facebook group.

The secret of your success?

Drinking ginger tea in the morning. Knowing how to fill out the lengthy Arts Council Grants Form. Remembering that being funny is more important than being preachy.

www.abnormallyfunnypeople.com.

Catch Abnormally Funny People’s act at the Big event. They will perform several times during the

day in the Comedy Club. AND don’t miss Moveable Feast – favourites at the 2009 Big Event – performing

at 12.00, 1.00 and 3.00 on the Pagoda Stage.

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How to spot a good providerServiceland may sound suspect, but there are some great support providers out there, says Richard Williams

Edel: ‘How was your Christmas? Mine

was brilliant. Some of my family live in Dublin, so I flew there to spend time with them. We had a ball together. I flew to Dublin by myself – a bit different from when I spent Christmas in the children’s home. But most things are pretty different from my years in the home.

I have my own house now – a cosy terrace in Liverpool. I’ve lived there since I left the home. I have my own staff team.

What do I do? For one thing, I make jewellery with Val to sell at country markets. (I met

Edel: ‘Give me a pub and a karaoke machine’

Peter at the local boxing club

Val on holiday in France. We’re friends now). My cooking skills are improving and I’m learning new recipes. I also have a job a few hours a week. I get a proper rate of pay. I’ve learned to use the bus by myself and I go to work without support.

There’s also the gym – sometimes I’m keen, sometimes not so. But give me a pub and a karaoke machine and I’m happy. My support used to be 24/7, but it’s much less now – three sleep-ins a week and three or four hours by myself each day. It’s great to have my independence and not have people around me all the time.’

Peter: ‘Hi, I’m Pete. I live in Norris

Green. I’ve lived in the same house for 13 years. Before that, I lived in Rampton Hospital for 38 years. I’ve always dreamed of flying so a few years ago I headed to Dublin for a day out. It was great – not least because I could enjoy a proper pint at the Guinness brewery. (An occasional drink would be one of my other interests!) After that, it was off to Majorca. Holland next. When I’m at home, I’m involved in all sorts. I go caravanning, go to my local boxing club, and grow my own vegetables on the allotment. Summer evenings, we have BBQ’s down the allotment with some of my friends. I reach retirement in April and life is good.’

Two great people who have great things happening in their lives. Both stories from serviceland, that mysterious and much-criticised place inhabited by paid staff. I’m sure some serviceland stories are shockingly bad and some providers may not care two hoots about people they support.

But we should not assume that any model or type of support is all good or all bad. I’m intensely proud of the support our dedicated and passionate staff provide day in, day out. Staff work really hard because they are driven by the idea of people living their lives to the full.

‘If you don’t know where you’re going…’So how do you spot a great provider? Is it possible to identify those likely to get it right and those who are just part of an industry? There are things you can do. Try and spend time with the organisation, maybe visit one or two of the people they support. Ask tough questions – about their recruitment and training of staff, about how they listen to people, about what the organisation does to keep good staff, about what they’d do in all sorts of situations. Demand real answers and don’t be fobbed off with woolly ones.

Serviceland may well include some really terrible organisations. But there are also some stunningly good ones, including many small, highly responsive organisations that provide great support. Mark Twain wrote ‘If you don’t know where you are going, any road will take you there.’ Does the provider know where it wants to go? If it’s on a journey to somewhere you want to go, maybe you’ve found some great support.

Richard Williams is Chief Executive of Options for Supported Living and Co-founder of DELI

More information: www.optionsforsupportedliving.org

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Welcome Czech Republic! Thanks Jo!Jo Williams, Chair of In Control’s Board of Trustees since 2003, is stepping down.

Jo Williams will retire from her position as Chair of In Control at the end of March 2010. She is stepping down to take up the challenging position of Acting Chair for the Care Quality Commission.

Julie Stansfield, In Control’s CEO, says:

‘We want to pay special tribute to Jo. She has been with In Control from the very beginning in 2003 and has been instrumental in getting the organisation to where it is today. Jo has been tremendously supportive of both In Control and shop4support. We have been very fortunate to have benefited from her expertise over the years. We are sorry to see her leave but wish her every success in the future and in her new role.’

Jo Williams has spent more than 30 years in local government. She began her career as a social worker at in Shropshire. She then worked in a variety of operational and managerial roles, including a ten-year stint as a director of social services before joining Mencap as CEO in 2003. In 2005, she was named the most influential person in social care by Community Care magazine and, in 2007, was awarded a D.B.E in the Queen’s New Year Honours list.

Commenting on her resignation, Jo said:

‘I have thoroughly enjoyed being part of such a passionate and forward-thinking organisation and I am immensely proud of what has been achieved in such a short time. There are so many wonderful examples of how people’s lives have been transformed as a result of In Control’s work, and this is the true measure of its success.’

In Control is now seeking a new Chair to take up post from April 2010.

In January, In Control and a Czech organisation sealed a partnership to promote personalisation in the Czech Republic. Quip – The Association for Change in the Czech Republic – has been awarded funding by the European Social Fund to identify and promote

best practice in social care across Europe and has chosen to focus on personalisation in England.

‘In Control is a community of learning. We don't always know the solution to difficult problems but we do know that, if we work together, listen to each other and share our learning openly, we can make a big difference. I'm delighted to have an opportunity to share the work we have all done with Milena and her colleagues.’

Quip was founded in 2003 to support the development of good practice in social services, promote education and raise awareness of the rights of social service users, especially those with learning difficulties and complex needs.

www.kvalitavpraxi.cz

In Control England will provide ongoing support to Quip, beginning with a study tour to showcase progress being made in England.

Milena Johnová, Quip’s Director, said: ‘We are delighted to be able to partner with In Control on this exciting project. Things are very different here in the Czech Republic and I know our Government will be keenly interested in the work in England. So much has been achieved there.’

John Waters, who leads the partnership for In Control, is optimistic about the opportunities presented by this new arrangement:

International HubIn Control's International Hub meets twice a year to share best practice

and ideas on personalisation. Members include Australia, Scotland, Wales, Northern Ireland, USA, Japan, Finland and the Czech Republic.

The Big event: a busy day, but make sure you leave time to visit the 101 exhibitorsExhibitors are waiting to tell you about what they do (and give you free pens and sweets) in the exhibitor hall. They are some of the most interesting and progressive self-advocacy organisations, support providers, consultants, trainers, software producers, equipment makers, emarket producers, theatre groups, and quilt makers(!) in the country.

For the complete listing see pages: 12-15

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KEYNOTE SPEAKERPersonal Budgets: cheaper, better, happier!In public policy, it doesn’t get better than that, says Philip Collins of Demos

KEYNOTE SPEAKERDecide to make it happenIn an era of ‘desperate uncertainty’, Mark Pollock suggests how we can cope

Personal Budgets are the in-thing for politicians of all persuasions – at least in theory. All three major parties have Personal Budgets in their social care policies. There is good reason for their enthusiasm. The task for public services after the financial crisis is to do more with less. All the evidence suggests that, by letting people buy services themselves, they are likely to spend less, get better outcomes, and be happier about it, too.

The case for Personal Budgets is yet stronger than that. Even if Personal Budgets cost the same as traditional provision and achieved similar outcomes, they would still be a good idea. That’s because they embody individual power and control. They recognise that people know what is good for them and have the knowledge and the right to run their own lives. Of course, we all need expert help but control

of the budget puts the individual in charge.

The idea will spreadThere are some common criticisms of Personal Budgets: ‘Chaos will ensue.’ ‘ Collective services will be destroyed.’ ‘The least capable will lose out.’ It is important that the regulations around Personal Budgets, as with any policy, are clear and help us to avoid obvious distortions and abuses. But the idea that people need to be told what is good for them is deeply patronising. With the right advice and help, the vast majority of us can take greater control of our lives.

Personal Budgets will be a bigger challenge to public services than we think. As the idea spreads, it will change all the funding flows. It will alter the relationship between citizen and provider. Organisations that offer services have to be become more responsive to citizens. It will not be easy and there will be concerted opposition. But, in the end, the idea will spread. Cheaper, better, happier – in public policy, it doesn’t get better than that.

Philip Collins is Chairperson of the Demos Board of Trustees and a keynote speaker at the Big Event.

www.demos.co.uk

When Mark Pollock lost his sight in 1998 at the age of 22, he thought his life was over. He was a student at Trinity College Dublin, an international rower and about to take up a career as an investment banker in London. In the depths of despair, Mark contemplated giving up.

The story of how he overcame the odds to rebuild his life and exceed his wildest expectations now inspires people the world over.

Six marathons in a weekAmongst other sporting achievements, Mark has completed six marathons in one week in China’s Gobi Desert, taken part in the coldest marathon in the world at the North Pole, and raced over 1,000 kilometres to the South Pole in 2008 – a world first.

Mark helps people to redefine what is possible. He believes that the key to success lies in taking control of your own life.

By drawing on his experience of desperate lows and massive highs, Mark inspires and motivates business, sports and public audiences throughout the world. As a motivational speaker, his message is one of ‘deciding to avoid excuses, and deciding to make it happen’.

Mark Pollock is a keynote speaker at the Big Event.

www.markpollock.com

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KEYNOTE SPEAKERIt’s not just about Personal BudgetsLocal networks and community capacity can solve the conundrum of rising expectations and spending constraints, says Matthew Taylor

KEYNOTE SPEAKERBetter law for older and disabled peoplePeople should not have to look at more than 38 Acts of Parliament to work out what the system is, says Frances Patterson QC

For at least the next five years, the public sector will have to try to meet growing demands with fixed or shrinking budgets. If this is not to be a depressing and socially divisive process of year-on-year service cuts, we urgently need new ways of doing things.

In Control has driven one of the most powerful public service innovations of recent times. The idea of moving from spending for to spending by people is one of a number of developments we are likely to see among forward thinking public authorities. This is not just about Personal Budgets; at the collective level, there are also ideas about communities running their own assets and employees running services as mutuals or co-operatives.

Another theme of reform will be behaviour change: seeking not just to meet needs but to enable and encourage people to be more self-sufficient and pro-social. And, as our capabilities are largely expressed through our interaction with other people, I expect to see a greater

emphasis on social capacity. The key question is: how can public services tap what former Number Ten advisor, David Halpern, calls ‘our willingness to act responsibly, to trust, to care for others, to volunteer and be philanthropic’.

Understanding social networks: crucialCrucial to enhancing community capacity is understanding social networks. Strong networks give people opportunities and help them to be resilient in the face of misfortune. But disadvantaged communities often suffer from weak networks, with few hubs, few connections and few bridges to the outside world. An RSA project in Lewisham and Bristol is mapping networks and exploring how communities can better develop them.

Spending constraints offer an opportunity to be bold and innovative. The big unanswered question is whether, given public anxiety about service cuts, Whitehall will resist the temptation to increase central prescription. Increasing local discretion is essential if agencies are to have the scope to turn challenge into opportunity.

Matthew Taylor is Chief Executive of the Royal Society for the encouragement of Arts, Manufactures and Commerce and a keynote speaker at the Big Event.

www.thersa.org

In February, the Law Commission, which advises the Government on law reform, proposed the most radical shake-up of adult social care law for more than 60 years. Overhauling the outdated laws that govern the care provided to older and disabled people will save unnecessary red tape, delays, litigation and public money.

The law governs how individu-als’ needs are assessed, who is eligible to receive help and what services are provided. But the rules are spread across 38 separate Acts of Parliament and most services are still delivered under an Act of 1948. There is also a mass of policy guidance. This can cause confusion, delay and inconsistency.

The Law Commission suggests a single, clear and modern statute to replace the current legal framework. Provisional proposals include:

� establishing a core set of overarching principles to guide social care decisions

� introducing a single and explicit duty to assess individuals’ needs

� a duty on local authorities to provide community services for all those eligible

� the introduction of a single duty to assess the needs of any carer

� a statutory duty on local authorities to investigate when they suspect that vulnerable adults are being abused or neglected.

The Law Commission’s review does not look at the funding of adult social care or what services should be provided and is independent of the current Government proposals about the funding of care for older people. The Commission is developing recommendations for reform to ensure that disabled people, older people, carers, and professionals working in the field can be clear about users’ and carers’ rights to services. It aims to bring clarity to the system of social care.

A consultation on the proposals closes on 1 July 2010. In Control has been working closely with the Law Commission and is making a substantial contribution to the consultation.

Frances Patterson QC is the Law Commissioner leading the project and is a keynote speaker at the Big Event.

To take part in the consultation: www.lawcom.gov.uk

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Harrow: the future is orangeshop4support is critical to achieving Harrow’s personalisation targets, says Paul Najsarek

In Harrow we’re passionate about Self-Directed Support and we’re proud to be recognised as a champion of personalisation in London. So it makes

sense that we were the first local authority to use shop4support. We set ourselves a challenging target: to ensure that the majority of people have a Personal Budget by April 2011. To achieve this target we needed help – the traditional system just could not support personalisation on this scale, long-term. That’s why we needed shop4support.

Putting people at the heart of change is something In Control is very good at, so when they collaborated with Valueworks to develop the social enterprise, shop4support, they were, I believe, onto a winner.

More than an e-marketplaceshop4support has the needs of individuals at its core and it brings service users and the market together in a cost effective way that would be difficult to achieve without the right technology. It also allows local authorities to help shape and develop the marketplace. We can easily analyse service users’ needs so we can match these with the provider offer. But shop4support is much more than an e-marketplace. It

encourages the creation of social capital. Within the website there will be a social networking area called My Life as well as Community Catalogue pages that will allow people to access information about free and community-based services in Harrow, as well as information and advice.

As for safeguarding, the website will be self-regulating. Users can rate services and

products and we’re working with shop4support to develop an accreditation system for providers. One of the most important factors in the development of shop4support for us has been the relationship with the team. The enthusiasm for developing something that truly gives people choice and control over their support is inspiring and it has been fantastic to work with people who fully understand the sector and are motivated by bringing

positive change (not commercial gain).

Although it’s still early days, we’ve made significant progress since we first met the shop4support team in March 2009. I’m excited that the Community Catalogue pages are now live. Our second phase of development will bring Personal Budget holders and providers online.

This is a pioneering partnership and I am delighted that Harrow is at the forefront of this development. Exciting times are ahead.

Paul Najsarek is Corporate Director of Adults and Housing at Harrow Council

More information: www.shop4support.com/harrow

facts aboutshop4supportshop4support:

� the only working eMarketplace � majority-owned by In Control � a social enterprise: any profits

will be re-invested � co-owned by E-procurement

specialist, Valueworks, which has invested £2.5 million

� has taken three years to develop.

Making it happen in CroydonNew citizen leadership course In Control is working with Croydon Council to run Making it happen, a new citizen leadership course. The programme will help people to gain the knowledge and skills to plan better futures for vulnerable people and their families in the London Borough.

The course consists of five two-day sessions covering topics such as:

� Why things are the way they are.Understanding and relating to systems.

� Creating the right support. � Making change happen locally and

nationally. � Listening, learning, planning and

creating together.

Making it Happen is a free course with 25 places available to people who as a result of a disability, illness, dependence on drugs or alcohol or older age, need to support to live the lives they want. It is also open to families, carers and other supporters.

In Control and Croydon Council are looking for participants who:

� are keen to be part of a strong community network

� want to be champions in Croydon � are passionate about people’s right to

be included � are committed to action! Working

with other people to make life better for people who are vulnerable

The course runs from May to September 2010.

More information: [email protected]

11


Careworks‘An unrivalled understanding of systems to deliver Self-Directed Support’

Alternative Futures Group‘A world where people control their lives’

SPONSORS OF THE BIG EVENT 2010

Alternative Futures Group is a charitable company providing care and support to people with mental health problems or learning disabilities in the North West. Personalisation is the foundation and driver for all Alternative Futures services. Our Vision – ‘a world where people control their lives’ – is the fundamental ethos for those who use our services and for our staff.

Since 1992, Alternative Futures Group has built a good reputation for quality and price in learning disabilities and mental health services and has seen significant growth. The Organisation currently supports 786 service users in a range of services, but principally supported living.

www.alternativefuturesgroup.org.uk

The move towards self-directed and personalised care means a fundamental shift is required in the way that the voluntary

sector is commissioned and manages care delivery. Until now, this sector has not embraced computerised care management systems in delivering social services. Self-directed care makes the effective use of IT an imperative.

CareDirector enables voluntary organisations to meet these challenges and efficiently deliver services under the self-directed model. Built on Microsoft Dynamics CRM, CareDirector provides an off-the-shelf solution that is flexible, easy to use and fully integrated with existing back-office functions such as fundraising, marketing and invoicing.

We have a proven track record in providing highly effective social care management systems to local authorities and we are the only software vendor to offer a social care solution based on world-leading customer management technology from Microsoft. We have an unrivalled understanding of the systems needed to support the effective delivery of Self-Directed Support.

www.careworks.co.uk

Sean: in control at last and living life to the full

12


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ENTRANCE TO COMMUNITY CAFÉ

ENTRANCE TO COMEDY WORKSHOP

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2 Pagoda Stage

2 Pagoda Stage

102 Decoda in

the infl atable gym

Map 2. Level 1 – Exhibition Hall floor plan

the Big event 2010is sponsored by:

Level 3Workshops

Ground floor Ground floor

Level 1 - Exhibition Hall

Cityside Riverside

KeyLiftEscalator

Male/Female Toilets

Disabled Toilets

13


1. shop4support Pick ‘n’ Mixshop4support is an online marketplace for health and social support that creates better value for citizens by offering a choice of focused services and by helping them to control their support, their money and their lives.

>> 01942 826 788>> [email protected]>> www.shop4support.com

2. National Centre for Independent Living (NCIL)NCIL is a national organisation working to promote independent living for disabled people and to support centres for independent living across the country.

>> 0207 587 1663 >> [email protected]>> www.ncil.org.uk

3. Lancashire Centre for Independent LivingA dynamic user-led organisation providing Self-Directed Support, advice and peer support to disabled people across Lancashire, empowering individuals to live independent lives and challenge social exclusion.

>> 01772 250 300>> [email protected]>> www.lcil.info

4a. Timebanks UKAsh-worth Time Bank encourages rural people to share their time and skills with older members of the community. Membership is free and services cover 14 Cheshire villages.

>> 01829 751398>> [email protected]>> www.ash-worthtimebank.org.uk

4b. North West Training and Development Team

>> 01254 306 850>> [email protected]>> www.nwtdt.com

4c. Active AssistanceActive Assistance provide 24-hour personalised support and care to adults and children with long term neurological conditions. Our clients self-direct their support.

>> 01732 779353>> [email protected]>> www.activeassistance.com

5 . Self directSelf direct is a national social enterprise that works with disabled people, older people and professionals to change and develop the social and health market-place

>> 07814 574 307>> [email protected]>> www.selfdirect.org

6. Spokes CICSpokes helps young people with moderate learning or physical disabilities enter the workplace by ‘hands-on’ training in a business environment. They deserve the opportunity like everyone else!

>> 01562 861154>> [email protected]>> www.spokes-uk.org

7a. Breakthrough UK LtdBreakthrough UK Ltd is a successful social enterprise providing employment support, training, and consultancy to employers/providers on disability issues, and is now developing work on Independent Living.

>> 0161 273 5412>> [email protected]>> www.breakthrough-uk.com

7b. Postural Care CICPostural Care CIC provides and develops accredited training and support for individuals and their families about how to protect body shape.

>> 01827 304938>> [email protected]>> www.posturalcareskills.com

8. Eileen’s QuiltsWe are a few friends who belong to a local quilting group, Hutton Priory Patchers, and also The Quilters Guild of the British Isles. Most of our group are retired women.

>> 01772423943>> [email protected]

9. Wicked FishWicked Fish is an ensemble theatre company based in Liverpool. All the performers in Wicked Fish have learning difficulties and we work with other professional artists and theatre workers.

>> 0151 709 4343>> [email protected]>> www.wickedfish.org.uk

10. Age Concern Cheshire>> 01606 881660>> www.ageconcerncheshire.org.uk

11. Jane Lewis Health & Social CareJane Lewis Social Care provides quality support staff to a variety of care settings. We are registered with CQC to provide care for adults and children.

>> 01244 404080>> [email protected]>> www.Janelewis.co.uk

12. Wales Alliance for Citizen Directed SupportWales Alliance for Citizen Directed Support is a newly formed alliance of organisations and individuals who are interested in developing citizen-directed support in Wales.

>> 01792 646640>> [email protected]>> www.wacds.org.uk

13. Care UKCare UK is a national company. Our aim is to enable people to live fulfilling lives whatever their health or care needs.

>> 01244 313204>> [email protected]>> www.careuk.com

14. Advocacy PartnersAdvocacy Partners promotes Rights, Voices and Choices for deaf, disabled and older people. We provide independent advocacy to enable people facing the greatest disadvantage and discrimination to have control over their lives.

>> 0208 330 6644>> [email protected]>> www.advocacypartners.org

15. Speaking UpSpeaking Up enables people to use their voice, supports them to take action and to change their lives for the better.

>> 01223 555800>> [email protected]>> www.speakingup.org

16. Inclusion DistributionWe offer a broad range of books, DVDs and posters around a central principle of inclusion. Contact us for a bookshop service at your event.

>> 01625 269243>> [email protected]>> www.inclusiononline.co.uk

17. Inclusion DistributionAs above.

18. Natural Breaks MerseysideNatural Breaks supports people to take control of their lives - at home, in social and leisure settings, through education and at work by promoting opportunities for positive relationships and experiences, resulting in fulfilling lifestyles.

>> 0151 207 9120>> [email protected]>> www.naturalbreaks.co.uk

19. Step by Step Living Network

>> 0151 430 2740>> [email protected]>> www.livingnetwork.org.uk

20. Margaret Respite>> 01928 576880>> [email protected]

1. shop4support Pick ‘n’ Mix2. National Centre for Independent

Living (NCIL)3. Lancashire Centre for

Independent Living4a. Timebanks UK4b. North West Training and

Development Team4c. Active Assistance5 . Self direct6. Spokes CIC7a. Breakthrough UK Ltd7b. Postural Care CIC8. Eileen’s Quilts9. Wicked Fish10. Age Concern Cheshire11. Jane Lewis Health & Social Care12. Wales Alliance for Citizen

Directed Support13. Care UK14. Advocacy Partners15. Speaking Up16. Inclusion Distribution17. Inclusion Distribution18. Natural Breaks Merseyside19. Step by Step Living Network20. Margaret Respite21. Community Integrated Care (CIC

Group)22. Expert Patients Programme

Community Interest Company23. Our Futures24. Embrace Wigan and Leigh25. Imagine Mental Health26. Options for Supported Living27. Disabled Parents Network 28. The Liberation Partnership

(Essex) Community Interest Company

29. Odd Socks30. Partners in Policymaking31. Partners in Policymaking32. St Helens Council, Adult Social

Care & Health – Personalisation Team

33. Changingtogether34. Mencap Liverpool35. Voice UK36. Penderels Trust37. Cool 2 Care38. All Together Now!39. Rockspur40. Potens41. Independent Disabled Peoples

Forum42. The IN Group (The Independent

Network)43. In Control44. MySafeHome45. CDSM Interactive Solutions Ltd46. Richmond Fellowship47. Self Unlimited48. Voyage49. Paradigm / iplanit50. Choices Housing Association Ltd

51. The Oaklea Trust Group

52. Department of Health

53. Thera Trust

54. Opportunity Links

55. Dimensions and Helen Sanderson Associates

56. The Signalong Group

57. Creative Support

58. Disability and Carers Service

59. Caring with Confidence

60. JCM Seating Solutions Ltd

61. JCM Seating Solutions Ltd

62. Connect in the North

63. Social Care Institute for Excellence

64. Care UK

65. Reserved

66. Royal Mencap Society

67. Staffordshire County Council

68. HomeCareDirect

69. Happy Associates

70. Somerset Care

71. Nugent Care

72. Special Needs Care Limited

73. The Stroke Association

74. Open Objects Limited

75. London Borough of Barnet

76. BeMyCareBroker.com

77. Voice Social Marketing

78. BILD

79. National Mental Health Development Unit

80. Moving On With Life and Learning (MOWLL)

81. you2choose.com

82. Alternative Futures Group – Sponsor of the Big Event

83. CareMatch (Staffordshire Social Care Workforce Partnership)

84. KeyRing Living Support Networks

85. Midland Mencap

86. Instream Partnership

87. Lifeways Community Care Limited

88. MacIntyre

89. Together

90. My Way

91. DSInsight

92. Careworks – Sponsor of the Big Event

93. The Regard Partnership

94. Tunstall

95. The Really Useful Learning Company

96. shop4support

97. Advance

98. Brothers of Charity Services

99. In Control and Me

100. United Response

101. The SLC Group

102. Decoda – in the inflatable gym

AT-A-GLANCE EXHIBITOR LIST Exhibitor profiles

14


21. Community Integrated Care (CIC Group)CIC is a national social care charity supporting thousands of people with diverse care and support needs to live independent lives.

>> 0151 420 3637>> [email protected]>> www.c-i-c.co.uk

22. Expert Patients Programme Community Interest Company (EPP CIC)EPP CIC is a social enterprise which runs free self-management courses for people living with, or affected by, any long-term health condition(s).

>> 0800 988 5530>> [email protected] >> www.expertpatients.co.uk

23. Our FuturesOur Futures is a model of support for families with a disabled relative. It promotes planning for the future and supports disabled people to be full citizens.

>> 01942 513053>> www.in-control.org.uk>> [email protected]

24. Embrace Wigan and LeighMaking lives better for children, adults and older people with disabilities.

>> 0194 2513053>> [email protected]>> www.embracewiganandleigh.org.uk

25. Imagine Mental Health>> 0151 709 2366>> [email protected]>> www.imaginementalhealth.org.uk

26. Options for Supported LivingOptions provides innovative and flexible support to people with learning disabilities with a range of support needs. We are a registered charity and therefore every penny is spent on providing great support.

>> 0151 236 0855>> [email protected]>> www.options-empowers.org

27. Disabled Parents NetworkA national peer support network providing information and advice to disabled people who are, or wish to become, parents, and their allies.

>> 0300 3300 639>> [email protected]

>> www.disabledparentsnetwork.org.uk

28. The Liberation Partnership (Essex) Community Interest CompanyThe Liberation Partnership is a user-led training department providing training on all aspects of the Personalisation of services.

>> 01245 392142>> [email protected]>> www.liberationpartnership.org.uk

29. Odd Socks EnterpriseA micro business developed by Joe Tomlinson and friends to encourage reuse of goods. The company collects anything from clothes to electrical goods. It organises wardrobe amnesty sales and sells Fairtrade goods made from recycled materials.

>> 01257 252288>> [email protected]

30. Partners in PolicymakingPartners in Policymaking runs community-based training courses that help disabled people and their families to become leaders, giving them confidence and strategies to work in partnership with service providers.

>> 0156 482 1650>> [email protected]>> www.partnersinpolicymaking.co.uk

31. Partners in PolicymakingAs above

32. St Helens Council, Adult Social Care & Health – Personalisation TeamSt Helens Council’s Personalisation Team is implementing the personalisation agenda, known locally as My Life, My Choice, supporting people to achieve choice, independence and control.

>> 01744 676974>> [email protected]>> www.sthelens.gov.uk/mylifemychoice

33. ChangingtogetherWe are an innovative organisation, making change possible through unique and creative consultation, training and project development in social care, advocacy, education and community involvement.

>> 07914 792190>> [email protected]>> www.changingtogether.org.uk

34. Mencap Liverpool>> 0151 298 3191>> [email protected]>> www.mencapliverpool.org.uk

35. Voice UKA national charity supporting people with learning disabilities and other vulnerable people who have experienced crime or abuse. We also support their families, carers and professional workers.

>> 01332 291042>> [email protected]>> www.voiceuk.org.uk

36. Penderels TrustAn innovative, user-led charity providing independent living support to recipients of community care funding. We empower individuals to live their lives independently with choice and control.

>> 024 76511611>> [email protected]>> [email protected]>> www.penderelstrust.org.uk

37. Cool 2 Care>> 0845-123-5484>> [email protected]>> http://www.cool2care.co.uk/

38. All Together Now!All Together NOW! is the North West’s unique, award-winning charity, publishers of a print and online magazine targeting people who are affected by disability.

>> 0151 230 0307>> [email protected]>> www.alltogethernow.org

39. RockspurA member-controlled, community-based facility that has become independent from a traditional style of day service. Members are acknowledged as being part of the community in their own right.

>> 01902 844925>> [email protected]

40. PotensPotens provides a range of services for adults with learning disabilities and mental health needs throughout Merseyside and Northern England, North Wales and Northern Ireland.

>> 0151 651 1716>> [email protected]>> www.potensial.co.uk

41. Independent Disabled People’s ForumIDPF champions the rights of disabled people to be heard and have a voice, while providing peer support, information, advice and advocacy.

>> 0151 6505529>> [email protected]>> www.idpf.org.uk

42. The IN Group (The Independent Network)Positive about Personalisation – we’re a local service-user led organisation from West London, wholly managed and run for and by service users and carers, across all user sectors.

>> 00 44 (0) 77 96 246 400>> [email protected]>> www.the-in-group.org

43. In ControlIn Control Partnerships is a social enterprise that works in partnership with citizens, government, charities and commercial companies to help create a new welfare system in which everyone is in control of their lives as full citizens.

>> 01564 821650>> [email protected]>> www.in-control.org.uk

44. MySafeHomeMySafeHome is the UK’s leading provider of help and support for disabled people who want to buy their own home. We help hundreds of buyers do just that.

>> 08000 121 333>> [email protected]>> www.mysafehome.info

45. CDSM Interactive Solutions LtdPeople & Places is a safe, secure online Community Portal. It’s much more than a social networking site. It provides a place for people to record and plan their lives.

>> 01792 463865>> [email protected]>> www.cdsm.co.uk/products/pandp/

46. Richmond FellowshipRichmond Fellowship is a specialist provider of mental health services, offering housing, care, employment and community support services to 6,000 people across England.

>> 0207 697 3300>> [email protected]>> www.richmondfellowship.org.uk

47. Self UnlimitedSelf Unlimited (RCN 250058) offers wide-ranging services to people with learning disabilities to enable them to live life their way as independently as possible.

>> 0116 279 3225>> [email protected]>> www.selfunlimited.co.uk

48. VoyageVoyage is an established national provider of a wide range of high quality options to support people with learning disabilities, autism or acquired brain injuries.

>> 01543 437037>> [email protected]>> www.voyagecare.com

49. Paradigm / iplanitParadigm is the leading consultancy, training and development agency in the field of disability. iplanit is the first comprehensive IT solution that takes Person-Centred Planning to a different level.

>> 0151 647 1055>> [email protected]>> www.paradigm-uk.org

50. Choices Housing Association LimitedChoices Housing Association is a non-profit making RSL providing housing care and support to vulnerable people in the Staffordshire area.

>> 01782 254000>> [email protected]>> www.choiceshousing.co.uk

51. The Oaklea Trust GroupThe Oaklea vision is that every citizen has a positive contribution to make to society and the right to control their own lives.

>> 01539 735025>> [email protected]>> www.oakleatrust.co.uk

52. Department of HealthThe Department of Health exists to improve the health and wellbeing of people in England, giving them choice and control over their care and support.Personal health budgets:

>> [email protected] in social care:

>> [email protected]>> www.dh.gov.uk>> www.personalhealthbudgets.org.uk>> www.personalisation.org.uk>> www.nhs.uk/CarersDirect

53. Thera Thera is an organisation directly controlled by people with a learning disability, supporting people in their own home, at work and in their local community.

>> 030 303 1280 or 01476 562777>> [email protected]>> www.thera.co.uk

54. Opportunity LinksOpportunity Links supports government to deliver quality information to citizens through provision of IT, consultancy, and new media.

>> 01223 566522>> [email protected]>> www.opportunitylinks.co.uk

55. Dimensions and Helen Sanderson AssociatesDimensions is a specialist not-for-profit provider of support for people with learning disabilities and autism. We support more than 2,300 people.

>> Message line: 0800 884 0820>> [email protected]>> www.dimensions-uk.org

56. The Signalong GroupSignalong empowers children and adults with impaired communication to understand and express their needs, choices and desires by providing vocabulary for life and learning. Signalong provides resources and training in visual communication.

>> 0845 450 8423>> [email protected]>> www.signalong.org.uk

57. Creative SupportCreative Support is a not-for-profit provider of personalised services – supporting people to enjoy their lives and reach their full potential.

>> 0161 236 0829>> [email protected]>> www.creativesupport.co.uk

58. Disability and Carers ServiceThe Disability and Carers Service supports disabled people and carers by delivering and administering the following benefits: Disability Living Allowance, Attendance Allowance and Carers Allowance.

>> 08457 123 456>> [email protected]>> www.dwp.gov.uk

59. Caring with ConfidenceCaring with Confidence provides learning and development opportunities for unpaid carers in England, accessible through local group sessions, self-study workbooks and online.

>> 0800 849 2349>> [email protected]>> www.caringwithconfidence.net

60. JCM Seating Solutions LtdJCM are specialised equipment manufactur-ers providing systems which enable 24-hour postural care management for individuals of all ages and varying degrees of disability.

>> 01733 405830>> [email protected]>> www.jcmseating.co.uk

61. JCM Seating Solutions LtdAs above

62. Connect in the NorthConnect in the North is a Centre for Inclusive Living led by people with learning difficulties. We work for change across the north of England.

>> 0113 270 3233>> [email protected]>> www.citn.org.uk

15


63. Social Care Institute for ExcellenceThe Social Care Institute for Excellence (SCIE) supports the transformation of social care by identifying and transferring knowledge about good practice.

>> 0207 089 6840>> [email protected]>> www.scie.org.uk

64. Care UKCare UK learning disability services division is a national provider of high quality supported living and domiciliary care services for adults with learning disabilities.

>> 01538 306582>> [email protected]>> www.careuk.com

65. Staffplan>> 020 877 28773>> [email protected]>> www.staffplan.co.uk

66. Royal Mencap SocietyMencap works with and for people with learning disabilities and their families to support them to live their lives with freedom, independence and choice.

>> 01733 2466756>> [email protected]>> www.mencap.org.uk

67. Staffordshire County CouncilStaffordshire, like other authorities, is responsible for delivering the personalisation agenda.

>> 01785 276084>> [email protected]>> www.staffordshire.gov.uk

68. HomeCareDirectHomeCareDirect acts as carers’ legal employer for clients, to help people take control of their support at home funded via the Council and PCT.

>> 0845 061 9000>> [email protected]>> www.homecare-direct.co.uk

69. Happy AssociatesHappy Associates is a training and development organisation that works to create new systems for Self-Directed Support through connection, exploration, learning, creation and sharing.

>> 0845 272 2372>> [email protected]>> www.happyassociates.co.uk

70. Somerset Care>> 01823 448150>> [email protected] >> www.somersetcare.co.uk

71. Nugent Care>> 0151 261 2000>> [email protected]>> www.nugentcare.org

72. Special Needs Care LimitedAn established provider offering a wide range of professional services including supported living, personal budgets, advice on welfare, employment and housing law and the Mental Capacity Act 2005.

>> 01244 784 343>> [email protected]>> www.specialneedscare.co.uk

73. The Stroke AssociationThe Stroke Association is the only UK wide charity solely concerned with combating stroke in people of all ages.

>> 0303 30 33 100>> [email protected]

74. Open Objects LimitedOpen Objects will be demonstrating the Adult Social Care Hub – an online universal information solution for the signposting of care services for adults.

>> 01223 422200>> [email protected]>> www.openobjects.com

75. London Borough of BarnetThe London Borough of Barnet will be showcasing Social Care Connect, their newly implemented Adult Social Care Directory.

>> 0208 359 4346>> [email protected]>> www.socialcareconnect.barnet.gov.uk

76. BeMyCareBroker.comBeMyCareBroker.com is an online directory that allows service users to research and purchase their care requirements.

>> 0121 585 0776>> [email protected]>> www.bemycarebroker.com

77. Voice Social Marketing Voice work to improve marketing communications in the social health care sector. We work with local authorities and providers by offering training and consultancy.

>> 01772 601853>> [email protected]>> www.voicemarketing.org.uk

78. BILDWe want a society where people with learning disabilities are equal citizens, with the right support to live their lives as they want to.

>> 01562 723010>> [email protected]>> www.bild.org.uk

79. National Mental Health Development UnitThe National Mental Health Development Unit is funded by the Department of Health and the NHS to provide national support for implementing mental health policy and advises on best practice to improve mental health services.

>> 0207 972 4803>> [email protected]>> www.nmhdu.org.uk

80. Moving On With Life and Learning (MOWLL)MOWLL seeks, invests, achieves and celebrates. We support adults and young people with learning disabilities to realise their life goals through person-focused planning.

>> 0151 794 2991>> [email protected]>> www.mowll.net

81. you2choose.comyou2choose.com is an innovative online UK healthcare directory allowing people to search, reserve, book and pay for care and support requirements 24/7 in real-time.

>> 01733 311 599>> [email protected] >> www.you2choose.com

82. Alternative Futures Group – Sponsor of the Big EventAlternative Futures Group is a charitable company, founded in 1992 to provide support to people with learning disabilities or mental health problems in the north west.

>> 0151 489 5501 >> [email protected]>> www.alternativefuturesgroup.org.uk

83. CareMatch (Staffordshire Social Care Workforce Partnership)CareMatch is a not-for-profit recruitment service (including a jobs website) that supports employers seeking care staff and specialises in the recruitment of PAs.

>> 01782 552106>> [email protected]>> www.carematch.org.uk

84. KeyRing Living Support NetworksKeyRing Living Support Networks is a national charity that supports vulnerable adults to live independently, through our unique ‘Network’ model.

>> 020 7324 0750>> [email protected]>> www.keyring.org

85. Midland MencapMidland Mencap is a West Midlands-based organisation providing housing, care and support services to people with a learning disability and their family carers.

>> 0121 442 2944>> [email protected]>> www.midlandmencap.org.uk

86. Instream PartnershipSupport Brokers – established 2003. Assisting with Support Plans, management of individual budgets, recruitment of and retaining Personal Assistants, budgeting and payroll. Working across the North West

>> 0161 654 8485 OR 0161 770 1242>> [email protected]>> www.instream.org.uk

87. Lifeways Community Care LimitedLifeways Community Care is one of the UK’s leading providers of specialist services for people with diverse and often complex needs, including those with individual budgets.

>> 0208 877 1338>> [email protected]>> www.lifeways.co.uk

88. MacIntyreMacIntyre is a national charity providing personalised learning and support solutions to children, young people and adults with learning disabilities and autism.

>> 01908 230100>> [email protected]>> www.macintyrecharity.org

89. TogetherTogether is a national charity working alongside people with mental health problems so they can lead fulfilling and independent lives.

>> 020 7780 7300>> [email protected] >> www.together-uk.org

90. My WayDirect Payments made easy with My Way. You choose the person to provide the care and we employ them on your behalf.

>> 0845 3871107>> [email protected]>> www.myway.org.uk

91. DSInsightDSInsight is a suite of software applications focusing on outcomes by recording and managing information such as PCPs, goals and assessments and allows the information to be shared by people, their care workers, family and friends.

>> 01364 654222>> [email protected]>> www.dsinsight.co.uk

92. Careworks – Sponsor of the Big EventCareWorks is a specialist provider of social care software for personalisation and Self-Directed Support. We have 14 years experience and 71 local authority customers.

>> 02890 327 329>> [email protected]>> www.careworks.co.uk

93. The Regard PartnershipThe Regard Partnership supports people with learning disabilities, mental health needs or Acquired Brain Injury in residential and supported living services across the UK.

>> 0800 840 0313>> [email protected]>> www.regard.co.uk

94. Tunstall>> 01977 661234>> [email protected]>> www.tunstall.co.uk

95. The Really Useful Learning CompanyWorking with people to help local authorities and providers change what they do: co-producing inclusive workforce development strategies, training social workers, and sup-porting provider development.

>> 07810 852296>> [email protected]>> [email protected] >> www.reallyusefullearning.co.uk

96. shop4supportshop4support is an online marketplace for health and social support that creates better value for citizens by offering a choice of focused services and by helping them to control their support, their money and their lives.

>> 01942 826 788>> [email protected]>> www.shop4support.com

97. Advance Advance provides flexible housing and support for people with learning disabilities or mental health problems so they can live their lives the way they want.

>> 01993 772885>> [email protected]>> www.advanceuk.org

98. Brothers of Charity ServicesThe Brothers of Charity Services provide a wide range of enabling support services, promoting inclusion and positively assisting those we support to achieve their potential.

>> 0800 111 4350>> [email protected]>> www.brothersofcharity.org.uk

99. In Control and MeIn Control and Me has developed free, downloadable fact sheets on Self-Directed Support. We train advice-giving organisations to use these resources and promote Self-Directed Support.

>> 07984 111315>> [email protected]>> www.in-control.org.uk/icandme

100. United ResponseUnited Response is a top 100 national charity which tailors it’s support to match the needs and wishes of each individual.

>> 0208 246 5200>> [email protected]>> www.unitedresponse.org.uk

101. The SLC GroupThe SLC Group provides specialist community care and support services for people with learning disabilities, physical disabilities, mental health needs and autism.

>> 01257 246 400>> [email protected]>> www.theslcgroup.co.uk

102. Decoda – inflatable gym Decoda uses and designs technologies to engage people with complex needs. Regional winners of the 2009 NHS award for innovation in technology for social care.

>> 01424 439192>> [email protected]>> www.decoda.org

16


In Control Products and Programmes 2010In Control has worked closely with local authorities and other organisations since 2003. We have listened carefully to what they say about the challenges they face and have responded by developing a suite of products and programmes that will help adult social care, children’s, health and provider members to overcome obstacles.

You can find brief details of products and programmes below. For more information, visit www.in-control.org.uk/membership, speak to our Support Centre on 01564 821650, or your local regional lead.

Citizen Leader-ship: This suite of courses is built on the success of Partners in Policy-making. Courses are designed

to meet local needs and help families, carers and people with additional support needs to lead transformation in their areas.

Our Futures (formerly Plan UK): A 12-month programme providing expert support and a toolkit to establish

a sustainable family-focused group that addresses two major concerns: ‘What happens when I am gone ?’ and ‘How can I support my relative to have a really good life?’ Core elements include building circles of support and future-planning.

Stronger Communities: This programme focuses on developing stronger, more inclusive

communities that welcome the presence and contribution of people who need support.

Real Jobs: Deliv-ered jointly by In Control and the Foundation for People with Learning Dis-abilities/Mental

Health Foundation, this flexible programme is designed for local authorities that want to enable people with personal budgets to get and keep a real job.

Commissioning for Personalisation: Delivered jointly by In Control and the Office for Public Management,

this programme enables local authorities and their partners to re-focus commissioning to support personalisation. It emphasises mainstream services to deliver against key policy imperatives and evidence progress against the Government’s five implementation milestones for progress in personalisation.

Market Intelligence: Working jointly with Demos and Lancaster University, In Control will

coordinate work with up to five local authorities per region to generate robust local market intelligence that will inform strategic commissioning and market-shaping.

Pass-it-On Support Planning: based on In Control’s 7 steps to Self-Directed Support, this programme helps families

and individuals to create real support plans and use their Personal Budgets to create the lives they want, resulting in local peer support groups ready to pass-it-on to other families and individuals in their areas.

Development of user-led organisations: This course is aimed at individuals and families who want to develop their

own user-led organisations in their community.

Conversion of In-house Services: Working with In Control, the Housing and Support Partner-ship has developed a range of practical tools and strategies to help local authorities and other organisations to plan and man-age change and refocus in-house services to cater to the changing market in the new world of Self-Directed Support.

A range of bespoke workshops to support providers, commissioners and organisations to develop the market and prepare for the personalisation agenda is also available.

Citizen leadershipLead: Lynne Elwell | Contact: Tel: 01564 821650 | [email protected]

We have clear evidence that, when an investment is made in citizen leadership, Self-Directed Support happens much more quickly. Below are a range of courses designed to meet local need. The list isn’t exhaustive but gives an idea of citizen leadership courses we have delivered on a local, regional and national basis.

Partners in PolicymakingA course for 40 carers, parents and people with additional support needs. Sixteen days training and support, national speakers and network. Courses can be run locally, regionally and nationally.

Price (excluding VAT)

£3,000 per plac e. Full cost for all places: £85,000. FREE to Public Members.

Sharing KnowledgeA Short programme of training and work with 30 people from one area developing skills and practice in self-advocacy for family members and people with additional support needs.


£1,500 per plac e. FREE to Public Members.

Plan or be planned forA short programme for young people and their families over fi ve days enabling them to plan for the future.


£500 per place.

All Together BetterThis Programme is designed for family carers and anyone working within the system to participate on a learning journey together. The course is designed to build mutual collaboration to enable more people to have choice and control over their lives.


FREE to In Control Members. DH Expert Carers funded.

Partners in PersonalisationThis Programme is being run regionally for individuals and families interested in making Self-Directed Support happen for them. The course will run over 10 sessions and can be clustered or spread out.


£500 per place. (Places are subsidised by DH Section 64 funding.)

Local, national, bespoke coursesCourses take place throughout the year across the regions. They can be organised on a local or national basis. We can also design bespoke courses to suit your requirements. Some of our courses are subsidised so there may be places available in certain areas at no cost. Please contact us for more information.

More information: www.in-control.org.uk/membership

Our Futures (formerly PLAN UK)Lead: Jane Ahern | Contact: Tel: 01564 821650 | [email protected]

Our Futures is based on PLAN Canada. It was set up to address two major concerns: ‘What happens when I am gone?’; and ‘How can I support my relative to have a really good life?’

Our Futures is a family-led project that supports families involved in caring to:

> Have maximum independence and control in their lives

> Have peace of mind about the care and rights of their relative

> Support their relative to be a full citizen with friends outside of the family.

The ProgrammeThe two-year Our Futures Programme provides expert support and a toolkit to establish a sustainable, self-suffi cient Our Futures group.

Families come together (usually at an introduction event) and commit to each other to develop the group.

The group commits to:

> Be there for disabled relatives ‘as much as is needed and no more than is necessary’

> Learning family leadership skills so they can confi dently advocate for their relative

> Making robust plans for the future > Supporting the development of an independent

circle of support for the person they care for.

This package of commitments leads to a group that:

> Ensures that the people needing care and support never only have paid people in their lives

> Has robust legal and practical plans for the future

> Is able to negotiate and advocate so that disabled relatives have the support they need without being disadvantaged, socially isolated or dependent on statutory sector decisions for every aspect of their lives

> Works together to support those they care for to be full citizens through social enterprise and circles of support.

The Our Futures Programme:

> Supports the group to become established > Helps recruit paid community connectors/circle

facilitators > Delivers a connector training programme > Provides training for families (including family

leadership skills and legal workshops) > Supports families to complete Future Plans

(using a toolkit developed by Our Futures) > Provides a national network of groups.

Over the last twenty years PLAN Canada and the Philia Project have found that:

> Families who have taken part in family leadership training are much better at communicating with statutory services, especially when they disagree with the agency’s views

> When families make sound long-term plans (practical and legal) for their disabled relative, that person is much less likely to need care triggered by crisis

> People are healthier, happier and less service-dependent when they have lots of people in their lives who care for them

> The model consistently involves members of the community in long term volunteering.


A one-off payment of £25,000.


Bespoke Site SupportLead: Regional leads | Contact: Tel: 01564 821650 | [email protected]

Personalisation and Self-Directed Support are at varying stages of development across the country. For the last two years, In Control has worked with 20 local authorities on a Total Transformation programme.

Because the situation of each Statutory and Organisational Member is unique, In Control has responded to requests for more individual, fl exible support by designing a programme that can meet the specifi c needs of each organisation.

This programme can be as little or as large as you want it to be and can be based on your budget and on the particular support you need.

Match your support to your budget: tell us your budget and what outcomes you want to achieve and In Control can design bespoke support – in just the same way that an individual might create their support plan.

You may want to specify certain people who you want to be involved – it’s your plan and you are in control.

Together, we can develop an individualised support plan, designed with your organisation at the centre. The plan will include detailed costs, how we will deliver the content and how we will evaluate the outcomes that have been achieved.


Varies depending on requirements.

Additional bespoke support daysLead: Regional leads

Tel: 01564 [email protected]

Additional single days from In Control Team Members or associates. Services offered include facilitation, mediation and reports – all tailored to the needs of the individual area.


£500 per day.


Real JobsLead: Andrew Tyson | Contact: Tel: 01564 821650 | [email protected]

The Real Jobs Programme is a new product to be delivered jointly by In Control and the Foundation for People with Learning Disabilities/The Mental Health Foundation.

The programme will work with Local Authorities to enable Personal Budget holders to get and keep a real job. It will also help Local Authorities to build capacity to commission new services that are person-centred and that are based on international evidence of best practice.

It is well suited to Authorities seeking to:

> Personalise health and social care services > Modernise day services > Re-commission sheltered workshops and

supported employment schemes > Meet Public Sector Agreement (PSA16) targets

for sustainable employment.

A real jobA real job is where someone is employed by a company or organisation, or is self-employed. The person is paid, that is to say they do not give their labour for free.

A real job:

> Helps the person to meet their life-goals and aspirations

> Is valued by managers and colleagues. > Gives the person a chance to progress, if they

wish to > Has similar hours and times at work as other

employees at the company or in similar jobs > Gives employment rights and the other

benefi ts accorded to colleagues and others in similar jobs.

The programmeThe programme will assist people irrespective of the “social care group” or the services that individuals have used in the past. Work in each Authority will be based upon a piece of in-depth diagnosis and strategic planning, which will enable Authorities to assess readiness and analyse local issues, develop an inter-agency strategy, determine priorities and put in place the basis for a personalised employment service. We will then offer a tailored programme, focusing on customised employment, family-led jobs, self-employment and advice and signposting.

The programme has engaged national experts, Anne O’Bryan and Keith Bates to take lead roles in delivery. We expect the programme to commence early in 2010.


For the diagnosis and strategic planning phase: £7,000.

For the tailored programme: price to be agreed.

Please contact us for further information on this programme.


Commissioning for PersonalisationLead: Andrew Tyson | Contact: Tel: 01564 821650 | [email protected]

The Commissioning for Personalisation Programme is a product developed and delivered jointly by In Control and the Offi ce for Public Management (OPM). The Programme staff will be Clive Miller and Ayesha Janjua from OPM and Andrew Tyson from In Control.

The Programme The Programme will work with local authorities and their partners to enable them to deliver against key policy imperatives in: Putting People First and the Transforming Adult Social Care Local Authority Circulars; the seven outcomes in the Social Care White Paper; Opportunity Age; the Independent Living Strategy; and World Class Commissioning.

In particular, the Programme will enhance councils’ capacity to evidence progress against the Government’s fi ve implementation milestones for progress in personalisation recently announced.

The Programme will draw on latest research and evidence from practice to develop new models.

It will do this by:

> Building a platform to bring together local people, commissioners and providers across all local services and sectors

> Explicitly focusing on working with children and adults to ensure whole-life benefi ts

> Working to devise locally appropriate ‘technical’ commissioning solutions

> Providing a model of support for commissioners and others in ways that attend to the organisational and cultural dimensions of deep system change.

The programme will use action-learning principles and comprise a mix of presentations, discussions and small-group exercises.

Features of the programme:

> A two-day, pre-set programme module, followed by two, one-day follow up modules to address an agenda identifi ed by the participants

> Up to 20 participants per module. It is suitable for Assistant Director level staff, Strategic Commissioners, Personalisation Leads and provider Business Directors

> Each participating authority will determine the range of sectors from which its participants are drawn. We assume that leadership will be provided by Adult Social Care, and that the key policy imperative is Putting People First

> Local authorities will be prompted to consider representation from the following important stakeholders: Children and Family Services; the NHS (particularly Primary Care Trusts); Housing and Supporting People; arts, sports and leisure; library and information services; commercial retailers; community and economic development; employment and welfare benefi ts (including DWP); further education; police and community safety; community development; street scene; transport. Corporate, fi nancial and procurement staff will also be important participants

> Dates of programme delivery will be agreed with local authorities – normally the programme will be completed within six months.


£7,200. Venue, catering, equipment, materials reproduction and administrative costs will be borne by the local authority.


Demos (the leading think tank), In Control and the University of Lancaster are collaborating on a major piece of market intelligence work that will generate in-depth data on how demand for social care services will change with the implementation of Personal Budgets, and explore how social care providers and local authorities must respond. The project uses methodology from a recent, successful project with fi ve local authorities.

The Project Groups of fi ve local authorities in a region will participate to:

> Develop a clear understanding of what people understand about the new agenda and the barriers to coordinating their own support

> Generate robust local market intelligence which can inform strategic commissioning and market shaping

> Work with people who use support services and with providers of services to plan for the future including the fi nancial and structural impact.

ScheduleMonths 1-3: Survey data. Demos will carry out market research across fi ve local authority areas using postal questionnaires. These will provide in-depth, local market intelligence to identify trends, threats, fears and opportunities. The sample size in each local authority is 70-100 people who use services.

Month 3: Follow-up focus group. Demos and In Control will host a focus group of people who use services in each local authority area to refi ne and test the fi ndings, in collaboration with user-led organisations.

Market Intelligence ProjectLead: Jamie Bartlett | Contact: Tel: 01564 821650 | [email protected]

Month 4: Report. Based on this work, Demos, In Control and the Centre for Disability Research will write a report examining:

> Data breakdown and explanations > Key market projections > Prospective demand for service types across

different user groups and shortages or oversupply in local social care markets

> What areas local authorities and providers should be looking to develop and invest in.

Months 5-6: local authority/provider workshop. Demos and In Control will host a one-day workshop for key stakeholders in each local authority to share fi ndings and construct a meaningful direction for local authority/provider partnership. We will focus on:

> Working out resource allocation processes with providers

> Pooled budgets and resource allocation > The appropriate costing of services > How to strategically commission to allow

maximum control and choice for people using services

> How to remain open and accountable > The role of local area agreements.

These phases will be designed in collaboration with each local authority to ensure that their specifi c challenges are prioritised. Findings from the work will be shared openly and made available nationally in order to build a large and robust database of potential spending patterns.


£30,000 based on the involvement of fi ve local authorities. Cost can be adjusted according to the number of participating local authorities.


Pass it on Support PlanningLead: Caroline Tomlinson | Contact: Tel: 01564 821650 | [email protected]

This is a two-day course aimed at individuals, families and people supporting families at a local level. The ‘kick-start’ course works with up to 25 families and mobilises local people to use their Personal Budget to create the life they want. The course has a proven track record in Worcestershire, Newcastle, Cheshire and Australia.

The course is delivered by individuals and families with real life experience. It includes:

> Understanding self-directed support and its history

> Real stories > The policy context > What we’ve learned so far > Active discussion > Questions and answers.

The course focuses on In Control’s seven steps to Self-Directed Support:

1. My money – fi nding out how much2. Making my plan3. Getting my plan agreed4. Organising my money5. Organising my support6. Living life7. Seeing how it worked.

A small group of individuals and families learn and work together so that, at the end of the two-day session, their plans are ready. We then ask that some of the participants pass on their experience, offer peer support to the next group of people wanting to make their plans. Our experience shows that investment in the ‘kick start’ group ensures that peer support continues to fl ourish.

The outcomesThis course takes individuals and families on a journey that creates real support plans. We use a wide range of learning approaches that encourage participants to think in creative ways about what good support looks like.

The course closely examines quality of life and focuses on the question ‘What is it that people are being supported to do all day?’ We then consider how a good quality of life, once established, is sustained even when the family is no longer there.

Throughout the course participants are encouraged to help each other so that peer support mechanisms develop. In most cases course participants have developed their plan by the end of the second day. Continuing support to action the plan has ensured very signifi cant outcomes for people.

This training model is built on the concept of self-effi cacy: we encourage participants to have confi dence in their vision and the possibilities open to them.


£1,000 for two days and ongoing mentoring for the peer group until members’ plans are actioned.

The course is community-based so you need to fi nd the venue and supply refreshments.


Development of user-led organisationsLead: Caroline Tomlinson | Contact: Tel: 01564 821650 | [email protected]

This course is aimed at individuals and families who want to develop their own user-led organisation in their community.

The course helps a local group to develop that:

> Works from the perspective of a social model of disability

> Promotes independent living > Promotes human and other legal rights > Is shaped and driven by local people and is

based on peer support > Includes all local disabled people, carers and

others who use support (either directly or from organisations)

> Is non-discriminatory > Recognises that carers have their own needs

and requirements.

The course will cover how the user-led organisation can develop so that it:

> Is legally constituted > Supports people to exercise choice and control > Is accountable to local people and has at least

75 per cent of voting management board members drawn from the local community

> Has a clear management structure and a sustainable fi nancial plan

> Recognises diversity and employs people who refl ect the community

> Supports local people to design, deliver and monitor its services

> Is able to work with commissioners to improve commissioning and procurement.

The course will consider how the user-led organisations can deliver:

> Information and advice; advocacy and peer support

> Support in using direct payments and personal budgets

> Support to recruit and employ personal assistants

> Help with self-assessment and support planning

> Disability equality training > Support for the implementation of the

Disability Equality Duty by local, public sector organisations.

The course consists of fi ve one-day sessions and will involve several groups in a region to maximise learning. We recommend teams of up to fi ve people from a local area.

The course is supplemented by a mentoring scheme until the user-led organisation is established as well as two on-site visits.

Venues will be found using local knowledge to ensure they are accessible and provide a good learning environment for the whole group.

The training will be delivered by a team of skilled people who have experience in developing and sustaining user-led organisations.


Approximately £5,000 for a team of fi ve people, plus a contribution to venue costs (this will vary according to location).


In ControlMembership bookletBuilding Self-Directed Support together Helping people to get choice and control Making citizenship happen

This booklet explains how individual people and organisations can benefit from In Control Membership.

It tells you about the three kinds of In Control Membership and a whole variety of In Control programmes.

Join this vibrant network of committed individuals and organisations.

Partnership is productiveIn Control’s partnership with ordinary people and organisations has led the way in the development of Self-Directed Support. Many important In Control publications have been produced in partnership.

See, for example, ground-breaking reports from work with partners in children’s and health services.

Get the Children’s paper: www.in-control.org.uk/Children

Get the Health paper: www.in-control.org.uk/health

17


Joseph and his PAs – Laura Taylor (left) features in the TV ad

Personal Budget user in TV advertising campaign

Get your free memory stick!Fill out a short questionnaire and get your free 2 GB memory stick loaded with useful In Control material. Questionnaires and memory sticks are available by the Registration Desk.

Joseph Tomlinson and his Personal Assistant feature in a new TV advertising campaign that aims to show how a career in social care can be rewarding. Joe was featured in the last issue of In Control NOW! (‘Who will know Joe’s story?’). In additional footage on the associated website, Joe is seen out in the countryside, in the gym and gathering used clothing for his charity enterprise, Odd Socks (which has a stand at the Big Event).

Laura Taylor, one of Joe’s PAs, says ‘I’ve known Joe since I was eleven. We used to go to primary school together. I volunteered with him to do his Bronze Duke of Edinburgh when I was fifteen. When I was sixteen, Caroline asked if I wanted to work with Joe. I always go home happy knowing Joe’s happy from what we’ve done during the day. I don’t think I’d get the same satisfaction working in a shop. I see myself doing this job for a long time because we have a good bond.’

Over 1.5 million people are employed across the adult social care sector in England, and as many as 200,000 jobs in the sector are expected to be advertised in the coming year, based on existing trends. The campaign aims to encourage the next generation of social care workers.

More information: www.socialcarecareers.co.ukwww.youtube.com/watch?v=4y8ixOk_hR8

Policymaking � Providers � Real Jobs � Research and Evaluation � Safeguarding � Self-Directed Support Easy-read � Shop4Support � theBulletin

Using material on the memory stickIf you are someone who directs your own support, or you’re thinking about it, you can use everything on the memory stick. The same goes for your supporters – for example, family members, friends, brokers, community members.

Anyone else, for example, someone who works for a local authority or a training or consultancy organisation, should check the conditions of use on:

www.in-control.org.uk/usingincontrolmaterials

About your memory stick

In Control has tried to make sure the flash drive works well, doesn’t contain any viruses, won’t damage your computer or lose the information you store on it. We have no reason to think it can harm your computer or any files you have put on it. But In Control cannot take responsibility for anything that goes wrong when you use this flash drive.

If you have any problems using the memory stick, please contact In Control.

Email: [email protected]. Telephone: 0156 482 1650In Control, Carillon House, Chapel Lane, Wythall, B47 6JX.

For more material from the Big event www.bigevent2010links

What’s on the stick?

Below is a list of categories you will find on the memory stick.

Most of the files are in PDF format.

You will need the free Adobe Reader to

view these files. If you don’t have it on

your computer you can download it from www.adobe.com/reader

� A report on In Control’s Third Phase� Children � Community � Critical path � Fact sheets � Samples from the DVD � Health � In Control NOW! � Law � Membership � Older people � Partners in

18


Get the latest local evaluation report Your Support, Your WayThe story of Self-Directed Support in the London Borough of Richmond upon Thames

Positive approaches to Safeguarding and Risk London, 29 June 2010An in-depth exploration of the issues around safeguarding

This is a report on the findings from an independent evaluation by the Richmond Users Independent Living Scheme.

Based on the experiences of 19 Personal Budget holders, the evaluation reports significant improvements in quality of life and support.

The report is free to download from: www.in-control.org.uk/evaluationreports

Speakers include:

� Jeff Jerome, National Director for Social Care Transformation

� Sarah Carr, Social Care Institute for Excellence

� Michael Mandelstam, legal consultant in health and social care

� Cumbria Council � Drama with AFTA Thought.

Download the booking form: www.in-control.org.uk/safeguardingevent

Topics include:

� the legal framework � Mental Capacity Act � research on elder abuse � risk management tools � the balance between

empowerment and abandonment.

A series of practical guides on safeguarding and risk management are now available at www.in-control.org.uk/safeguarding

Inspiring exhibition in WokinghamA photographic exhibition about Self-Directed Support in Wokingham draws hundreds of visitorsNine of the 453 Personal Budget users in Wokingham decided to portray their experiences in a series of photographs. The photo subjects wanted to highlight their achievements and offer current and future social care customers real examples of what’s possible when you have a Personal Budget.

One of the photo subjects, Dean Bradlaw (pictured above), has a learning disability and uses his

budget to attend Reading-based charity, Thrive. Dean has a keen interest in gardening and he is developing his skills on his visits to Thrive. His mum, Tracy, says ‘Because Dean has a Personal Budget, he can choose what to do during the day. He really enjoys attending Thrive.’

Another photo subject, Holly Czapp (pictured right), has a severe learning disability and suffers from epilepsy. She lives in an isolated area of Wokingham and needs socially stimulating activities to keep her involved in the community. Holly uses her Personal Budget to pay for lessons at a local riding school.

After a run at the Council’s civic offices (till 12 March), the exhibition is now touring

sites around the Borough. Many visitors were so moved by the stories that they wrote comments and congratulations as they left. Local care staff and health professionals have also been impressed by the exhibition.

Wokingham officers say that the number of Personal Budgets in the Borough is set to double in the coming year.

More information: Fi Shailes tel. 0118 974 6777 [email protected]

19


Numbers rise steadilyThe last issue of In Control NOW! reported that 25,000 people held Personal Budgets in November 2009. By January, the number had risen to 30,000 – a 20% increaseAll social care groups are making use of Personal Budgets. There has been an increase in the number of older people taking Personal Budgets – up from 45% to 53% of the total. Slight increases are also reported for people with physical disabilities and those with mental health problems.

The proportion of people with learning disabilities in relation to the total has declined slightly – from 23% to 16%. (In 2006, at the end of In Control’s pilot work with six local authorities, only 60 people held Personal Budgets and all of these were people with learning disabilities.)

15 Local authorities reported making Personal Budgets available to family carers, and eight local authorities

have reported making Personal Budgets to children.

Local authorities are at different stages in offer-ing Personal Budgets. The vast majority (92%) of local authorities reported hav-ing made Personal Budgets available to fewer than 1000 people. Slightly less than a third (31%) reported that they had made Per-sonal Budgets available to more than 200 people.

This data is supplied by in Control Members who have visited www.in-control.org.uk/reportnumbers

To be counted as someone with a Personal Budget, you need to:

� know how much money you can have for your support

� be able to spend the money in ways and at times that make sense to you

� know what outcomes must be achieved with the money.

For more detail about statistics and evaluation, see A Report on In Control’s Third Phase – Evaluation and learning 2008-2009, available for sale or free to download from www.in-control.org.uk

ManchesterThe City of Manchester has reported the highest number of allocations – 4943. This figure represents 20 % of the national total. 65% of those reported to have a Personal Budget are living in just ten local authority areas.

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In January 2010, over 30,000 people had Personal Budgets (across 75 local authority areas)

Take-up of Personal Budgets since 2006

New fact sheets27 fact sheets are now available on the In Control website

There are 15 recent additions to In Control’s fact sheet list – straightforward, to-the-point information sheets for people wanting to find out about or manage Personal Budgets.

Self-Directed Supportfact sheet 3

To get more help contact In Control. Tel: 01564 821 650 Email In Control [email protected]

Find more fact sheets at:www.in-control.org.uk/factsheets

Page 1 of 7

This fact sheet was produced by In Control and Mencap as part of

In control and me, a lottery funded project. www.in-control.org.uk/incontrolandme

Money: finding out how much you will getThis fact sheet tells you about self-assessment and resource allocation. You start by filling out a form – often called a ‘self-assessment form’.




Page 1 of 5



Support brokersSome people can plan and organise their own support without any help. Others want help from ‘support brokers’.

This factsheet tells you about what support brokerage is and who you might choose as a support broker.




Page 1 of 8



Organising supportThere are different ways you can organise your support. You can organise it all yourself, organise part of it and get someone else to do the rest. If you don’t want to organise it at all, you can get someone else to do everything.

This fact sheet tells you about the various options.




Page 1 of 6



Seeing how it’s worked (review)You should meet with your care manager or social worker about once a year to see how things are going. But you can ask for a meeting any time.

Your care manager or social worker needs to know how your plan is working. Also, you can help other people organise their support by telling them what worked and didn’t work for you.




Page 1 of 6



Where do I start?This fact sheet tells you how you can get started with Self-Directed Support.

It gives links to other fact sheets and resources with more detailed information.




Page 1 of 11



How to make a support planYou are ready to write your support plan when your local authority has given you an idea of how much your Personal Budget is. This fact sheet tells you how to make a support plan and what you need to put in it.




Page 1 of 7



Organising the moneyThere are several ways that you can take and manage the money you get for your support. This fact sheet tells about ways you can organise the money you have as an Individual or Personal Budget.




Page 1 of 5



Living the life you wantThe whole point of Self-Directed Support is that people can be in charge of their support so they can live the life they choose.

This factsheet tells you about ways that you can make the most of your Personal Budget so you can live your life your way.




Page 1 of 5



An introduction to Self-Directed SupportThis fact sheet tells you what Self-Directed Support is and how it works. It gives links to other fact sheets and resources.




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What if disagree with the resource allocation?When you’ve done your self-assessment form and the local authority has given you an ‘indicative’ budget (an amount that may still change), you make a support plan.

This fact sheet tells you what you can do if you don’t think you agree with the amount in your resource allocation.




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Getting your plan agreedYour local authority needs to see and agree to your support plan before they can decide what your final budget is.

This fact sheet tells you how to get your support plan agreed by your local authority.

Image from the How to be in control DVD.




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Thinking outside the box – using your Personal Budget in a creative wayThis fact sheet offers ideas about different ways of getting support. You don’t have to get support from a professional organisation. There are lots of others ways of arranging support.

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The new fact sheets cover practical issues such as opening a bank account and finding a job. One deals with the sometimes puzzling differences between Personal Budgets, Individual Budgets and Direct Payments.

The fact sheets were produced for the In Control and Me information project. www.in.control.org.uk/factsheets

For information about in Control and Me visit:www.in-control.org.uk/icandme

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the Big event programme16th March 2010 BT Convention Centre, Liverpool

These pages have a summary list of speakers and workshops listed by time. Keynote speeches are in the Auditorium. Entertainment is in Zones 2 and 3. The Community Cafe is in Zone 4. Seminars and workshops are in Zones 5 to 14. Rooms are colour-coded. Look for the colour you want on banners and posters outside the rooms. 1 – Auditorium (1st Floor)

9>AM9.30 am | Zone 2 - Pagoda Stage

Welcome and official opening. Julie Stansfield, CEO, In Control, will open the Big event

10>AM10 am | Zone 1 - Auditorium

Welcome and the launch of In Control’s Phase 3 Report

10:30 am | Zone 2 - Pagoda StageHeartlift Heartlift empower people to live and and love life through sport. They will demonstrate wrestling and boxing.

10 am - 4 pm | Zone 3 - Comedy ClubAbnormally Funny PeopleA group of gifted comedians. All but one of them is disabled. (A ‘token’ able-bodied person is always required for equality purposes.) Relax, laugh, be ready to be taken down paths of comedy pleasure (and maybe a little discomfort).

10 am | Zone 4 - Community CafeTaboo subjects: Sex and relationships - Jo-JoJo-Jo will talk through some of those subjects seen as taboo, like sex and relationships. Join this session for a fun and practical, easy-to-understand way of learning to keep healthy, safe and well.

10 am | Zone 5 - ChildrenHope, creativity and co-operation: a single agenda? - Nic Crosby, In Control. The Children’s zone is sponsored by Action for ChildrenThis workshop brings together all the work of the Children’s Programme and begins to draw out a single basis for supporting children and young people. The workshop outlines how children’s services could evolve over the coming years and how Individual Budgets and Self-Directed Support are a key driver and ingredient.

10 - 3 pm | Zone 6 - Partners in PolicymakingGetting people involved in citizen leadership - Lynne Elwell and Partners in Policymaking graduates

Sessions throughout the day will give an insight into how you can engage people in your local communities and encourage citizen leadership. Citizen leadership is fundamental to making change happen in local communities. But how do we get people involved, engaged and wanting to make change happen? Are we not placing more of a burden on individuals and families in this new world of personalisation?

10 am | Zone 7 - Provider RoomPersonalisation and excellence in advocacy - Sondra Butterworth, PAST ProjectThis interactive workshop will provide information about the PAST project, and will encourage delegates to discuss their experiences. The aim of the workshop is to help delegates to learn how to develop better ways of working and engaging with people who have learning disabilities from a variety of Black and Minority Ethnic communities.

10 am | Zone 8 - HealthCitizens commissioning for health: practical possibilities - Jo Fitzgerald and Tom McCleanA chance to explore some of the key issues around Self-Directed Support in Health, with people who have direct experience. The workshop will consider lots of questions and present some ideas. Some of the questions are, what does it mean to commission for ourselves? What kind of things do we need to consider? What have other people done? How do we make sure that shift in power and control is real? The workshop will invite participants to contribute to a strategy to take forward this important development.

10 am | Zone 9 - Research and EvaluationApproaches to evaluation: how do we know we’re making a difference to people’s lives? - Barnsley Council, North Lanarkshire Council, Wendy Lowder and Professor Chris HattonAn overview of evidence to date presented by Chris Hatton. The workshop will include case studies from Barnsley Council and North Lanarkshire Council with detail about how they evaluated their progress.

10 am | Zone 10 - Adult Social CareDeveloping sustainable user-led organisations - Dr Pam Thomas and Dr Laurence Clark, Breakthrough UKLocal authorities have been set the milestone of having at least one user-led organisation directly contributing to the transformation to Personal Budgets by December 2010. Drawing on Breakthrough’s previous work, this seminar focuses on practical solutions towards meeting this target.

1 - Auditoriumi

2 – Pagoda Stage (lower ground floor)

3 – Comedy Club (lower ground floor)

4 – Community Cafe (lower ground floor)

5 – Children (1st Floor)

6 – Partners in Policymaking (1st Floor)

7 – Provider Room (1st Floor)

8 – Health (1st Floor)

9 – Research and Evaluation (1st Floor)

10 –Adult Social Care (1st Floor)

11 – Real Jobs (1st Floor)

12 – Support Planning (1st Floor)

13 – Safeguarding (1st Floor)

14 – Making it Real (1st Floor)

10 am | Zone 11 - Real JobsWho’s in control? - Lorraine Gradwell, Breakthrough UKA consideration of potential barriers to handing over control and discussion on how to tackle them.

10 am | Zone 12 - Support PlanningSupport planning made easy - Lynne Elwell and Julie Woods, Merseyside PartnersPlanning the future for a family member who needs support is scary. Having someone to help you plan makes it easier. In the support planning room, you will be able to talk to parents and relatives who have successfully planned with and for their children. They will give you the tips and strat-egies needed to begin support planning.

10 am | Zone 13 - SafeguardingThe Mental Capacity Act - Yogi Amin and Mathieu Culverhouse, Irwin Mitchell SolicitorsA legal update on the Mental Capacity Act’s Deprivation of Liberty Safeguards: deprivation of liberty granted by the Court of Protection.

10 am | Zone 14 - Making it RealMy life, my budget - Carla Spain, Speaking UpPersonal Budgets are all about people choosing how they want to live and what they want to do in a safe and healthy way. However, Personal Budgets can be very confusing for many of us, especially for people with learning difficulties that they are intended to support. The workshop introduces a new board game called My Life, My Budget. It brings the focus back to enabling people with learning difficulties by ensuring they understand the basics of a Personal Budget. The workshop will give you a chance to see and play the game. Suitable for professionals and service users alike!

11>AM11 am | Zone 1 - Auditorium

Politics, policy and change - Matthew Taylor, RSA With public service policy set to feature heavily in the General Election campaign, Matthew Taylor will explore policy trends emerging from innovative practice and the ideas offered by the political parties. As the role of the state seems set to move from service provider to decision maker and strategic enabler in the coming years, he will consider the potential for getting the change right, the dilemmas along the way, and what’s at stake in getting it wrong.

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11 am - 4 pm | Zone 3 - Comedy ClubAbnormally Funny PeopleMore detail: see 10 am, Zone 3.

11 am | Zone 4 - Community CafeOur Futures - Suzanne Grimshaw and Jane Ahern, In ControlWe have the biggest population in the western world of people who need support and are likely to outlive their parents and carers. This session will consider the work of Our Futures, which has helped people create sustainable futures for loved ones – for the time when parents and carers are no longer around.

11 am | Zone 5 - ChildrenStories from the frontline: young people and families - Alison Cathles, Lead Commissioner Disabled Children, Gloucestershire County Council. The Children’s zone is sponsored by Action for Children.This workshop will share stories and lessons learned from nearly three years of work introducing Individual Budgets and Self-Directed Support to disabled children and their families. Gloucestershire is one of a very small number of children’s services which is beginning to explore the appli-cation of this way of working across their whole service for disabled children and young people.

11 am | Zone 6 - Partners in PolicymakingGetting people involved in citizen leadership - Lynne Elwell and Partners in Policymaking graduatesMore detail: see 10 am, Zone 6.

11 am | Zone 7 - Provider RoomMoney makes MY world go round: how individual service funds can help people get a real life - Frances Brown, Inclusion Glasgow and Gina Hagan, Support for Ordinary LivingThis workshop will offer the experience of Inclusion Glasgow over the last 14 years. Inclusion Glasgow has pioneered the use of individual service funds in Scotland. Participants will also learn how SOL has made considerable changes from block to individualised funding. Both organi-sations have been providing individualised creative support services for many years and are members of Altrum and In Control Scotland.

11 am | Zone 8 - HealthPersonal Health Budgets for children and young people - Pippa Murray, IBK Initiatives and family membersIn this workshop you will hear stories from families across the country with experience of a Personal Health Budget.

11 am | Zone 9 - Research and EvaluationPersonalisation and homelessness - Howard Sinclair, BroadwayA fascinating case study exploring how personalised budgets have been used in the City of London to reach entrenched rough sleepers and support them to find new lives off the street.

11am | Zone 10 - Adult Social CareDeveloping IT systems to support personalised services - Joe Cunningham, CareWorksThe move towards Self-Directed Support means a funda-mental shift is required in the way that the voluntary sector is commissioned and manages care delivery. This makes the effective use of IT an imperative if voluntary organisations want to improve, adapt and compete. In this workshop, care providers will learn how customer relationship management technology can help them embrace the personalisation agenda and efficiently deliver services under the self-directed model.

11 am | Zone 11 - Real JobsMy life in pictures - Rachel Lambert and Jo PearsonJo and Rachel will talk about their work as professional photographers. They also describe some of the challenges they have overcome.

11 am | Zone 12 - Support PlanningReviews, reviews, reviews - Helen Sanderson AssociatesOutcome-focused reviews were designed by disabled people, families and local authorities as a way of reflecting on the outcomes agreed in the support plan. This workshop will introduce you to preparation for the review, the process of the review, and how information from outcome-focused reviews can be used to inform strategic commissioning and provider development (a process known as ‘Working Together for Change’).

11 am | Zone 13 - SafeguardingLife in the fast lane - Andy and Tina Hopley, CumbriaA positive personal story about Andy’s experience of learning about trust. This workshop demonstrates how we all need the opportunity to learn through making our own mistakes.

11 am | Zone 14 - Making it RealChoice to control - Jamie Hanson, Happy AssociatesThe Choice to Control model promotes an approach that insists person-led risk assessment is a vital part of the support-planning process and can shape the way services are provided.

12>PM12 pm | Zone 1 - Auditorium

Proposals for the reform of adult social care law - Frances Patterson, Law CommissionIn February 2010, the Law Commission published detailed provisional proposals for the reform of adult social care law. This presentation will set out the main proposals in relation to principles, assessments, the provision of services and safeguarding adults, as well as providing an overview on how the proposed new legal framework would operate as a whole.

12 pm | Zone 2 - Pagoda StageMoveable Feast theatreMoveable Feast is an internationally renowned inclusive drama and training organisation.

12.30 pm | Zone 2 - Pagoda StageIs Elvis in the building? Join us for some singalong classics.

12 pm - 4 pm | Zone 3 - Comedy ClubAbnormally Funny PeopleMore detail: see 10 am, Zone 3.

12 pm | Zone 6 - Partners in PolicymakingGetting people involved in citizen leadership - Lynne Elwell and Partners in Policymaking graduatesMore detail: see 10 am, Zone 6.

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Personal Budgets: a vehicle for individual power and control - Philip Collins, DemosPhilip Collins will discuss the inherent value of Personal Budgets as a vehicle for individual power and control. Far greater than a purchasing and planning tool for health and care. Personal Budgets represent a shift of trust and respon-sibility from state recipients to active citizens. He will also discuss some of the practical questions of implementation as we move from theory to practice.



1 pm | Zone 4 - Community CafeConnect with people, discuss how to make a real difference in your communityJoin us for tea and connect! Connecting with people and having something to contribute that is of value to others is what makes life worth living. This session will stimulate, enthuse and encourage a conversation about how everyone can make a difference to their communities in big and small ways. Be prepared to get connected!

1 pm | Zone 5 - ChildrenSafeguarding and Signs of Safety: introducing a solutions-based approach to child protection - John Wheeler, Signs of Safety and Gateshead Children’s Services. The Children’s zone is sponsored by Action for ChildrenThis workshop introduces the Signs of Safety approach to Child Protection. John speaks both as a trainer in this approach and in his capacity as an experienced practi-tioner in Gateshead Children’s Services. Signs of Safety is a solutions-focused approach to child protection which shares many elements with Self-Directed Support. In Control’s Children’s Programme is exploring these similarities with John and his colleagues.


1 pm | Zone 7 - Provider RoomThis time it’s personal - Ben Harrison, United ResponseThis workshop will set out the journey being taken by a large charitable support provider in its efforts to put co-production into practice and become a more person-centred organisation. It will focus on ‘what we have tried, what we have learned, what we are planning next, ongoing challenges and barriers to change’.

1 pm | Zone 8 - HealthSupport planning in Health including mental health - Jo Harvey, Julia Winter and Bob MarshallA chance to hear about what has been tried and learned in support planning in health:examples of planning tools that are being piloted by PCTs in their pilot projects; how the work is being linked to other Department of Health projects to promote a more cohesive approach to personalised planning in health. Participants are invited to share their ideas and learning.

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1 pm | Zone 9 - Research and EvaluationLiving with risk - perception of risk and learning disability: learning from recent research and developing positive practice in risk enablement - Sam Smith, C-Change for InclusionC-Change for Inclusion is an innovative organisation which supports adults with learning difficulties to live their desired lifestyle and to be valued members of the community.

1 pm | Zone 10 - Adult Social CareAchieving cultural change - Jenny Pitts, Shropshire County CouncilChanging the culture in services is one of the hardest things to get right as we move to a more personalised way of deliv-ering social care. In Shropshire, a training approach with a difference has been used and, in this session, representa-tives from Shropshire and PeopleDeliverProjects describe the approach and give a taste of a way of motivating people to communicate that will instil real change.

1 pm | Zone 12 - Support PlanningThe provider pathway - Tracey Bush, Alternative FuturesThe workshop will cover: working with service users to enable them to have an Individual Service Fund (ISF); the choice, creativity and flexibility that goes with an ISF; and the lessons learnt from a provider perspective.

1 pm | Zone 13 - SafeguardingPerson-centred risk management - Lorraine Erwin, Helen Sanderson AssociatesA look at person-centred approaches and tools to managing risk in a positive way.

1 pm | Zone 14 - Making it RealAre your leaders in the know? - Debra Dunning, Thera TrustHow do we ensure that people with a learning disability are leading our organisations. A chance to share our experi-ences and learn together.


Avoid excuses and make it happen - Mark Pollock, adventure athlete and author When Mark Pollock lost his sight in 1998 at the age of 22, he thought his life was over. The story of how he overcame the odds to rebuild his life and exceed his wildest expectations now inspires people the world over. Mark is able to help individuals and organisations to redefine what is possible, to reach their potential and to inspire team motivation. His message of ‘decide to avoid excuses and instead decide to make it happen’ is particularly relevant in today’s uncertain economic environment.

2 pm | Zone 2 - Pagoda StageTaking more control and making choices for young people in transition - Together We Can performance group Together We Can Performance group is made up of 11 young people from Shropshire. They will discuss current issues relating to taking more control and making choices for young people in transition.


2 pm | Zone 4 - Community CafeConnect with people, discuss how to make a real difference in your communityJoin us for afternoon tea and connect! More detail: see 1 pm, Zone 4.

2 pm | Zone 5 - ChildrenSupporting children with complex health needs - Pippa Murray, IBK Initiatives. The Children’s zone is sponsored by Action for Children.Pippa Murray, a key contributor to the work of the Children’s Programme, shares stories and experiences in developing Personal Health Budgets for children with complex support needs.


2 pm | Zone 7 - Provider RoomThe time is now for innovation - Cath Titherington, Voice MarketingPersonalisation poses many challenges to both providers and local authorities. This workshop looks at the critical marketing issues to be addressed and the importance of innovation and creativity as well as collaborative working. Innovative services demand innovative commissioning. The workshop will also consider target audiences, tools and key messages and identify some quick wins as well as the importance of a well thought out strategy. The workshop will also launch the Innovation and Accelerator programme.

2 pm | Zone 8 - HealthAll our lives together: participatory budgeting for health in communities - Andrea Jones and Dave ShieldsParticipatory budgeting involves local people in deciding how best to make use of local public money to benefit their own community. This workshop will explore the following questions: participatory budgeting what is it? How might it work with personalised budgets? What are Personal Budgets and where did they start? What’s happening around the country and how might Personal Budgets help us exercise more choice and get better services? There will also be a Case Study from Southampton.

2 pm | Zone 9 - Research and EvaluationMarket intelligence - Claudia Wood, DemosFindings from the Demos Personal Budget Intelligence Programme, exploring care-user spending patterns and the potential impact on local markets.

2 pm | Zone 10 - Adult Social CareCommissioning and personalisation - Clive Miller, Office for Public ManagementThis session will consider how we can progress market development for personalisation and will share examples from a number of local authorities.

2 pm | Zone 11 - Real JobsWhat a real job means to me - Deborah ParkerDeborah will talk to Karen about what having a job means to her and about some of the things she has achieved.

2 pm | Zone 12 - Support PlanningSupport planning made easy - Lynne Elwell and Julie Woods, Merseyside PartnersPlanning the future for a family member who needs support is scary. Having someone to help you plan makes it easier. In the support planning room, you will be able to talk to parents and relatives who have successfully planned with and for their children. They will give you the tips and strat-egies needed to begin support planning.

2 pm | Zone 13 - SafeguardingThe tensions for providers in balancing person-centred working and a commissioner’s expectations - Shonagh Methven, United ResponseWhat does a person-centered approach to risk management look like? This session looks at how it can make a difference to a person’s life, and what to do when things go wrong.

2 pm | Zone 14 - Making it RealMicro care and support services - supporting enterprise, creating choice - Helen Allen and Wendi Bennett, NAAPSExplore the challenges of personalisation from the perspective of the provider (including providers who have support needs and who may use services themselves). Inform people about two NAAPS projects in Oldham that advise and support providers of very small (micro) care and support services to help them to overcome these challenges. Discuss with participants how engaging with and supporting providers can result in real market choice and diversity for people who use services.


Putting People First one year on - Jeff Jerome, National Director for Social Care TransformationJeff will discuss Putting People First as we approach the final year.


3:30 pm | Zone 2 - Pagoda StagePersonalisation: do I have a choice? - AFTA ThoughtThis workshop will use drama and discussion to approach the issues faced by frontline staff, managers, care profes-sionals and clients. The workshop will inspire and shape new conversations about how to bring positive change to people’s lives.

3 pm | Zone 3 - Comedy ClubAbnormally Funny PeopleMore detail: see 10 am, Zone 3.

3 pm | Zone 4 - Community CafeConnect with people, discuss how to make a real difference in your communityJoin us for afternoon tea and connect! More detail: see 1 pm, Zone 4.

3 pm | Zone 5 - ChildrenMaking best use of what we have! – Paul Connolly with Halton Borough Council, Barnardos and Action for Children. Sponsored by Action for Children.This workshop draws together important learning from the work of a number of children’s members. This work highlights the important part played by voluntary sector and community resources in developing Individual Budgets and Self-Directed Support for children and young people. This workshop presents work done with Action for Children and others.


3 pm | Zone 7 - Provider RoomPutting the personalisation jigsaw together: becoming a truly service user-focused and customer-led provider - Angela Newton and Elina Stamou, TogetherThis interactive workshop will demonstrate how Together’s approach to service-user involvement and service-user leadership is enabling people with mental health issues to lead and influence personalisation at a strategic and personal level.

3 pm | Zone 8 - HealthPeer support - Graeme Ellis, Personal Budget holder and Kate Burgess, Lancashire County Council Self-Directed Support

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Graeme’s personal story: how Personal Budgets changed my life. Graeme gives a perspective on Personal Budgets as someone who has a physical disability.search and Evaluation

3 pm | Zone 9 - Research and EvaluationExtra care housing for older people and people with mental health issues - Neil Tryner, Midland HeartAn overview of how Midland Heart, a housing association with care and support services to 700 customers is approaching the delivery of personalised care and support services.

3pm | Zone 10 - Adult Social CareGet IT right - procuring an IT system for a local authority to support personalisation - Margaret Guest and Brett Adshead from West Sussex County CouncilThis workshop will focus on the process followed by West Sussex County Council to select an IT system to support the personalisation model for adults’ social care. The workshop presenters will share how they developed their require-ments, the procurement approach they followed and the steps they took to ensure they could be confident of getting the right system from the right provider. They will share the learning gained throughout the process and describe the work they are doing to put the system in place.

3 pm | Zone 11 - Real JobsFamily leadership, self-employment, social enterprises and more - Andrew Tyson, In Control and Keith Bates, Foundation for People with Learning DisabiltiesThe workshop will introduce In Control’s Real Jobs programme and describe how this will support local author-ities to help people get people a real job.

3 pm | Zone 12 - Support PlanningCreativity in support planning: opening up possibilities - Kate Fulton, ParadigmA Support Plan needs to show how a person intends to use their Personal Budget. True. But a Support Plan should be so much more. The time spent developing a plan is a great opportunity to reflect both on what you want to keep and to open up a whole new range of opportunities. Creativity and imagination is the key! This workshop will encourage people to think creatively about the process of developing a Support Plan to open up possibilities for themselves or the people they support.

3 pm | Zone 13 - SafeguardingPersonalised safeguarding - Dan Blake, Action for Elder Abuse This workshop will examine how current approaches to Self-Directed Support can contribute to safeguarding of adults as well as exploring the potential risk factors.

3 pm | Zone 14 - Making it RealHome ownership for people with a disability: 2010 and beyond - David Abbey, My Safe HomeThis workshop will consider the impact of home ownership and, more importantly, what councils and housing providers now need to be doing in order to give even more people the opportunities they deserve (in turn meeting both the Government’s personalisation agenda and the needs of their local community). David will be joined by a homebuyer who will share their story of how home ownership has changed their life forever.


Question Time - with an expert panel hosted by David Guest, North West BBCMembers of the panel will include:

� Martin Routledge – Department of Health � Elaine Cotterill – Family member � Jeff Jerome – National Director for Social Care Transformation

� Julie Stansfield – CEO of In Control � Laurance Clarke – Comedian � Mark Pollock – International motivational speaker � Richard Jones – Executive Director of Lancashire County Council

� Tim Spencer Lane – Law Commission.

4 pm | Zone 5 - ChildrenTime Banking in rural Cheshire - everybody has a skill! Susan Ross-Turner, Ash-worth Time Bank. The Children’s zone is sponsored by Action for ChildrenThis is an interactive workshop demonstrating that everybody has a skill they can share.

4 pm | Zone 6 - Partners in PolicymakingCitizen leadership and being in control - Thomas Mcdougall, Monica Hunter and Pru Davis, Changing Lives User and Carer forum, ScotlandCitizen leadership happens when citizens have power, influence and responsibility to make decisions. People who use services and their families have most to gain from In Control, and most to lose. So how do we make sure In Control is a movement not led by professionals, but by these citizens? How do citizens develop their leadership skills? And what part should professionals play?

4 pm | Zone 7 - Provider RoomHow a national provider has changed its processes to promote Self-Directed Support - Anna O’Mahoney, MacIntyreThis workshop offers the opportunity to find out about MacIntyre’s approach to personalisation and how a national support provider organisation has amended its systems and processes to promote Self-Directed Support and the use of Personal Budgets.

4 pm | Zone 8 - HealthImproving services for people with autistic spectrum conditions and their family carers - Hugh Constant, Social Care Institute for ExcellenceSCIE has produced two new publications about adult services: Access to care and support for adults with Autistic Spectrum Conditions (ASC) and At a glance: Personalisation briefing for people with Autistic Spectrum Conditions and their family carers. The workshop will be based on these publications. The aim is to give an overview of the barriers that are currently preventing people with ASC and their carers to access good quality care. The workshop looks forward to a future in which more personalised services should ensure better outcomes for this group.

4 pm | Zone 9 - Research and EvaluationEach one, teach one - Dene Donaldson and Pauline Doyle, North West Training Development TeamThe workshop will consider methods that families can use to remain in control when using support services.

4 pm | Zone 10 - Adult Social CareUsing technology to change the market, in practice - Jeff Dandridge, shop4supportThe opportunities offered by new technologies could transform the way people get information and purchase support. shop4support is a unique web-based technology platform supplying individual consumers, service providers,

local authorities and brokers with the means for the efficient exchange of needs and services – locally, regionally and nationally.

4 pm | Zone 11 - Real JobsParenthood: challenges and solutions - Terri Balon, Disabled Parents NetworkBeing a parent is the most challenging job in the world. This workshop will consider the challenges and potential solutions, such as personalisation, that families with disabled parents face.

4 pm | Zone 12 - Support PlanningSupport planning made easy - Lynne Elwell and Julie Woods, Merseyside PartnersPlanning the future for a family member who needs support is scary. Having someone to help you plan makes it easier. In the support planning room, you will be able to talk to parents and relatives who have successfully planned with and for their children. They will give you the tips and strat-egies needed to begin support planning.

4 pm | Zone 13 - SafeguardingPositive risk taking - Linda Mason and Cheryl Page, Cumbria County CouncilCumbria County Council will offer an insight into their policy journey through positive risk-taking in learning disability services as a way of ensuring person-centred plans actually make a positive impact on people’s lives.

4 pm | Zone 14 - Making it RealFrom know-what to know-how - Andy Smith, Diversity MattersIn Control Scotland’s leadership and change programme for provider organisations is well into its second successful year. This workshop explores how the programme works in Scotland and examines some of the thinking behind it: organisational agility, right relationship and internal coherence.

BIG>EVENT>FOODThere are two food venues – both in the Exhibitor Hall (Hall 2): one to the left of the main entrance and the other by the entrance to the Comedy Club.

There is a good selection of hot and cold food and drinks. There are several vegetarian hot dishes.

Here is a taste of what’s on offer:

>> Pete’s>lamb>or>vegetable>scouse,>pickled>beetroot>and>crusty>bread.

>> Szechwan>noodles>and>stir-fried>vegetables>with>slow-cooked>pork>or>tofu.

>> Penne>and>arrabiata>sause>with>homemade>meatballs>or>roast>mediterranean>vegetables.

>> All>the>hot>dishes>above>are>£5.95.>> Sandwiches>on>flavoured>breads>or>wraps>–>£3.50.

>> Nicoise,>chicken>or>couscous>salads>–>£4.00.

>> Hot>and>cold>drinks>–>£2.00.>> Fresh>fruit>–>80p>each.

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See the back page for a map of workshop rooms

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Map 1. Level 3 – Workshops1 Auditorium 6 Partners in Policymaking 11 Real Jobs

2 Pagoda Stage (see Exhibitor Map 2) 7 Children’s room 12 Support Planning

3 Comedy Club (see Exhibitor Map 2) 8 Health 13 Safeguarding

4 Community Cafe (see Exhibitor Map 2) 9 Provider room 14 Making it real

5 Research and Evaluation room 10 Adult Social Care

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the Big event 2010is sponsored by:

Level 3Workshops

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Cityside Riverside

KeyLiftEscalatorStairs

Male/Female Toilets

Disabled Toilets

in control now! edition 10 big event 2010

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