ims introduction

1 Running title of presentation

Awareness Programme Awareness Programme forfor

ISO 9001:2008 & ISO ISO 9001:2008 & ISO 14001:200414001:2004

Date-25-04-2014Date-25-04-2014


What is ISO?What is ISO?The International Organization for Standardization (IOS) is a worldwide federation of national standards bodies

Working through Technical Committees, it has developed and published over 18,000 different ISO standards that are used internationally for subjects ranging from film speeds to wine glasses to quality management systems

The official purpose for the issuance of ISO Standards is to facilitate world trade through standardization


Understanding of Standards DocumentsUnderstanding of Standards Documents

Requirements – these are the “Shalls” and are required to be implemented unless exclusions can be taken. The auditor can only audit against the “Shalls”.

Code of Practice – these are the “Shoulds” and are guidance to assist you in implementation


ISO standards used for QMSISO standards used for QMS

ISO 9001:2008 Quality management systems- Requirements (used for certification)

ISO 9000:2005 Quality management systems- Fundamentals & Vocabulary

ISO 9004:2009 Managing the sustained success of an organization – Quality Management approach.

ISO 19011:2009 Guidelines for auditing management systems (common)


Eight Quality Management PrinciplesEight Quality Management Principles1. Customer Focus

2. Leadership

3. Involvement of People

4. Process Approach

5. System Approach to management

6. Continual Improvement

7. Factual Approach to decision making

8. Mutually beneficial supplier relationship


1. Customer Focus1. Customer Focus

Organizations depend on their customers and Organizations depend on their customers and therefore should understand current andtherefore should understand current and future future customer needs, should meet customer requirements customer needs, should meet customer requirements and strive to exceed customer expectationsand strive to exceed customer expectations

Implication

Customer focused means putting your energy into satisfying customers and understanding that profitability comes from satisfying customers


Application of the principle-customer focusApplication of the principle-customer focusa) Researching ,establishing and understanding current

and future customer needs and expectations

b) Ensuring that the objectives of the organization are linked to customer needs and expectations.

c) Communicating customer needs and expectations throughout the organization.

d) Measuring customer satisfaction and acting on the results

e) Ensuring a balanced approach between satisfying customers and other interested parties


2. Leadership2. Leadership LeadersLeaders establishestablish unity of purposeunity of purpose and and directiondirection of the of the

organization.They should create and maintain the organization.They should create and maintain the internal internal environmentenvironment in which in which people can become fullypeople can become fully involvedinvolved in in achieving the organization’s achieving the organization’s objectives.objectives.

Implication

Leadership is providing role model behaviours consistent with the values of the organization.

Behaviour that will deliver the organizations objectives.

Internal environment includes the culture and climate, management style, shared, trust, motivation and support


Application of the principle- LeadershipApplication of the principle- Leadership

a) Considering the needs of all interested parties including customers, owners, employees, suppliers, financier, local communities and society as whole.

b) Establishing a clear vision of the organization’s future.

c) Setting challenging goals and targets.

d) Creating and sustaining shared values, fairness and ethical role models at all levels of the organization.

e) Establishing trust and eliminate fear.

f) Providing people with the required resources training and freedom to act with responsibility and accountability.

g) Inspiring, encouraging and recognizing people’ contributions.


33. Involvement of People. Involvement of People

People at all levels are the People at all levels are the essenceessence of an of an organization and organization and their involvementtheir involvement enablesenables their abilities to be used for the their abilities to be used for the organization,s organization,s benefitbenefit

implicationimplication

involving people means sharing knowledge, involving people means sharing knowledge, encouraging and recognizing their contribution, encouraging and recognizing their contribution, utilizing their experience and operating with utilizing their experience and operating with integrityintegrity


Application of the principle – Involvement of Application of the principle – Involvement of peoplepeople

a) People identifying constraints to their performance.

b) People evaluating their performance against goals and objectives.

c) People actively seeking opportunities to enhance their competence,knowledge and experience.

d) People freely sharing knowledge and experience

e) People openly discussing problems and issues.


4. 4. Process ApproachProcess Approach

A A desired resultdesired result is achieved more is achieved more efficientlyefficiently when when activities and their related resources are activities and their related resources are managedmanaged as a as a processprocess

Implication

Processes are dynamic-they cause things to Processes are dynamic-they cause things to happen.processes within an organization should happen.processes within an organization should be structured in order to achieve a certain be structured in order to achieve a certain objective in the most efficient and effective mannerobjective in the most efficient and effective manner


Application of the principle - process Application of the principle - process ApproachApproach

a) Systematically defining the activities necessary to achieve/obtain desired results.

b) Establishing clear responsibility and accountability for managing key activities.

c) Analyzing and measuring of the capabilities of key activities

d) Identifying the interfaces of key activities within and between the functions of the organization.

e) Evaluating risks,consequences and impacts of activities on customers,suppliers and other interested parties


5. System Approach to Management5. System Approach to Management

IdentifyingIdentifying, , understandingunderstanding and and managingmanaging interrelated processes as a system interrelated processes as a system contributescontributes to the organization’s to the organization’s effectivenesseffectiveness and and efficiencyefficiency in achieving it’s in achieving it’s objectivesobjectives

Implication

Systems are constructed by connecting interrelated processes together to deliver the system objectives which in the case of the QMS is the satisfaction of the interested parties.


Application of the principle – system Application of the principle – system ApproachApproach

a) Structuring a system to achieve the organizations objectives in the most effective and efficient way.

b) Understanding the interdependencies between the processes of the system

c) Structured approach that harmonize and integrate processes.

d) Providing a better understanding of the roles and responsibilities necessary for achieving common objectives and thereby reducing cross functional barriers.

e) Targeting and defining how specific activities within a system should operate.


6. Continual Improvement6. Continual Improvement

Continual improvementContinual improvement of the organization’s overall of the organization’s overall performance should be performance should be a permanenta permanent objective of objective of the organizationthe organization

ImplicationImplication

Continual improvement is the progressive Continual improvement is the progressive improvement in organizational efficiency and improvement in organizational efficiency and effectivenesseffectiveness


Application of the principle- continual Application of the principle- continual ImprovementImprovement

Employing a consistent organization-wide approach to continuous improvement of the organizations’ tools of continual improvement

Providing people with the training in the methods and tools of continual improvement

Making continual improvement of products, processes,and the system an objective for every individual in the organization

Establishing the goals to guide and lead


7.Factual Approach to Decision Making7.Factual Approach to Decision Making

Effective decisions are based on the decisions are based on the analysisanalysis of data and informationof data and information

Implication:

Facts are obtained from observations performed Facts are obtained from observations performed by qualified people using qualified means of by qualified people using qualified means of measurements i.e. the integrity of the the measurements i.e. the integrity of the the information is known.information is known.


Application of the principle – Factual Application of the principle – Factual ApproachApproach

Ensuring that data/information is sufficiently accurate and reliable.

Making data accessible to those who need them.

Analyzing data using appropriate tools.

Making decision and taking actions based on factual analysis,balanced with experience and intuition


8. Mutual Beneficial Supplier relationships8. Mutual Beneficial Supplier relationships

An organization and An organization and it’sit’s suppliers are suppliers are interdependentinterdependent and and a mutually beneficial a mutually beneficial relationshiprelationship enhancesenhances the ability for the ability for bothboth to to create valuecreate value

implicationimplication

beneficial relationships are those in which both beneficial relationships are those in which both parties are knowledge,vision,values,and parties are knowledge,vision,values,and understanding.suppliers are not treated as understanding.suppliers are not treated as adversaries.adversaries.


Application of the principle - mutually Application of the principle - mutually beneficial relationshipsbeneficial relationships

a) Establishing relationships that balance short-term gains with long term considerations.

b) Pooling of expertise and resources with partners

c) Identifying and selecting key suppliers

d) Clear and open communication

e) Sharing information and future plans

f) Establishing joint development and improvement activities.

g) Inspiring,encouraging and recognizing improvements and achievement by suppliers.


ISO standards used for EMSISO standards used for EMS

ISO 14001:2004 Environment management systems- Requirements with guidance for use(used for certification)

ISO 14004:2004 General Environment management systems- General guideline son principles, systems & support techniques.


Level of DocumentLevel of Document


ISO 9001 and ISO 14001 in briefISO 9001 and ISO 14001 in brief

ISO 9001 and ISO 14001 are among ISO's most well known standards ever.

They are implemented by more than a million organizations in some 175 countries.

ISO 9001 helps organizations to implement quality management.

ISO 14001 helps organizations to implement environmental management.


Quality management Quality management

ISO 9001 is for quality management.

Quality refers to all those features of a product (or service) which are required by the customer.

Quality management means what the organization does to

ensure that its products or services satisfy the customer's quality requirements and

comply with any regulations applicable to those products or services.


Quality managementQuality management

Quality management also means what the organization does to

enhance customer satisfaction, and

achieve continual improvement of its performance.


Environmental managementEnvironmental management

ISO 14001 is for environmental management. This means what the organization does to:

minimize harmful effects on the environment caused by its activities,

to conform to applicable regulatory requirements, and to

achieve continual improvement of its environmental performance.


Generic standards Generic standards

ISO 9001 and ISO 14001 are generic standards.

Generic means that the same standards can be applied:

to any organization, large or small, whatever its product or service,

in any sector of activity, and

whether it is a business enterprise, a public administration, or a government department.


Generic standards Generic standards

Generic also signifies that

no matter what the organization's scope of activity

if it wants to establish a quality management system, ISO 9001 gives the essential features

or if it wants to establish an environmental management system, ISO 14001 gives the essential features.


Management systems Management systems

Management system means what the organization does to manage its processes, or activities in order that

its products or services meet the organization’s objectives, such as

satisfying the customer's quality requirements,

complying to regulations, or

meeting environmental objectives


Management systems Management systems

To be really efficient and effective, the organization can manage its way of doing things by systemizing it.

Nothing important is left out.

Everyone is clear about who is responsible for doing what, when, how, why and where.

Management system standards provide the organization with an international, state-of-the-art model to follow.


Management systemsManagement systems

Large organizations, or ones with complicated processes, could not function well without management systems.

Companies in such fields as aerospace, automobiles, defence, or health care devices have been operating management systems for years.

The ISO 9001 and ISO 14001 management system standards now make these successful practices available for all organizations.


Processes, not products Processes, not products

Both ISO 9001 and ISO 14001 concern the way an organization goes about its work.

They are not product standards.

They are not service standards.

They are process standards.

They can be used by product manufacturers and service providers.


Processes, not productsProcesses, not products

Processes affect final products or services.

ISO 9001 gives the requirements for what the organization must do to manage processes affecting quality of its products and services.

ISO 14001 gives the requirements for what the organization must do to manage processes affecting the impact of its activities on the environment.


Certification and registrationCertification and registration

Certification is known in some countries as registration.

It means that an independent, external body has audited an organization's management system and verified that it conforms to the requirements specified in the standard (ISO 9001 or ISO 14001).

ISO does not carry out certification and does not issue or approve certificates,


AccreditationAccreditation

Accreditation is like certification of the certification body.

It means the formal approval by a specialized body - an accreditation body - that a certification body is competent to carry out ISO 9001:2008 or ISO 14001:2004 certification in specified business sectors.

Certificates issued by accredited certification bodies - and known as accredited certificates - may be perceived on the market as having increased credibility.

ISO does not carry out or approve accreditations.


Certification not a requirementCertification not a requirement

Certification is not a requirement of ISO 9001 or ISO 14001.

The organization can implement and benefit from an ISO 9001 or ISO 14001 system without having it certified.

The organization can implement them for the internal benefits without spending money on a certification programme.


Certification is a business decisionCertification is a business decision

Certification is a decision to be taken for business reasons:

if it is a contractual, regulatory, or market requirement,

If it meets customer preferences

it is part of a risk management programme, or

if it will motivate staff by setting a clear goal.


ISO does not certifyISO does not certify

ISO does not carry out ISO 9001 or ISO 14001 certification.

ISO does not issue certificates.

ISO does not accredit, approve or control the certification bodies.

ISO develops standards and guides to encourage good practice in accreditation and certification.


Stages of RegistrationStages of Registration

Submit application to registrar

Stage 1: Assessment of readiness

Stage 2: Assessment for registration audit

Registration/certification awarded for 3 years

Surveillance audits (at least annually)

Recertification audit at the end of 3rd year


The ISO 9000 familyThe ISO 9000 family

ISO 9001 is the standard that gives the requirements for a quality management system.

ISO 9001:2008 is the latest, improved version.

It is the only standard in the ISO 9000 family that can be used for certification.

There are 16 other standards in the family that can help an organization on specific aspects such as performance improvement, auditing, training…


The ISO 14000 familyThe ISO 14000 family

ISO 14001 is the standard that gives the requirements for an environmental management system.

ISO 14001:2004 is the latest, improved version.

It is the only standard in the ISO 14000 family that can be used for certification.

The ISO 14000 family includes 21 other standards that can help an organization specific aspects such as auditing, environmental labelling, life cycle analysis…


Benefits of ISO 9001 and ISO 14001Benefits of ISO 9001 and ISO 14001



International, expert consensus on state-of-the-art practices for quality and environmental management.

Common language for dealing with customers and suppliers worldwide in B2B.

Increase efficiency and effectiveness.

Model for continual improvement.



Model for satisfying customers and other stakeholders.

Build quality into products and services from design onwards.

Address environmental concerns of customers and public, and comply with government regulations.

Integrate with global economy.



Sustainable business

Unifying base for industry sectors

Qualify suppliers for global supply chains

Technical support for regulations



Transfer of good practice to developing countries

Tools for new economic players

Regional integration

Facilitate rise of services


Any Question so far………………….Any Question so far………………….