IMPORTANCE OF LEADERSHIP IN TOTAL

QUALITY MANAGEMENTAUTHOR: DR. MANOJ KUMAR VERMA

PRESENTED TO: MAM QURAT-UL-AIN

PRESENTED BY: SAAD NASEER CHISHTI

INTRODUCTION TO TQM

• Total Quality Management is a management philosophy and company practices that aim to harness the human and material resources of an organization in the most effective way to achieve the objective of the organization.

INTRODUCTION TO TQM (CONTINUED)…

• T=Total= everyone in the organization is revolved in creating and maintaining the quality of the services and product offered.

• Q=Quality= the Organization through individual and collection focuses on meeting customer needs recognizing that customer perception identifies quality. It is the customer satisfaction through product or by services.

• M=Management= in meaning the system, the emphasis lies on continuously improving this system in order to achieve the best results

IMPORTANCE OF TQM

PRINCIPLES OF TQM

• Leadership• Internal & External Customers• Customer Satisfaction• Performance Measurement• Continuous Improvement

PRINCIPLES OF TQM (CONTINUED)…

• Essential Training & Education• Communication• Attitudes Towards Quality• Team Work

LEADERSHIP

• Leadership is the quality to lead others to accomlish the set goals of organization and who occupies the quality, is leader.

• Hersey and Blanchard (1988) felt three basic competenties nevessary for leader: a.

1. Ability to interaction and understanding the situation2. Adapting the ability to change behavior and resources in the light of

satuation 3. Ability to communicate with other member of the organization to get

acceptance and understanding.

FRAMEWORK OF LEADERSHIP

leadership

Structural

Political

Symbolic

Human Resourc

e

PRINCIPLES OF ETHICAL LEADERSHIP

Ethical Leadership

Respect Others

Serves Others

Show Justice

Manifests Honesty

Builds Communi

ty

Self Awarenes

s

10 TIPS FOR LEADERSHIP

Make ethical discussion and decision making a routine part of news meetings; anticipate the ethical challenges that stories may present. At the same time, value the concept of “prosecuting the copy”; expect editors to question facts, ask for verification, and minimize the use of unnamed sources.

Recognize the difference between those who ask good questions about ethical challenges or concerns and “story killers.” Help people understand the difference between critical thinking skills and simply criticizing. Listen to people who dare to bring bad news to their leaders.

Help people identify and use language that encourages “green light” thinking. “How can we tell this challenging story, taking into consideration our ethical concerns?” “What are some good alternatives we could consider?” Language is part of the culture. What words define ethical decision-making in yours?

10 TIPS FOR LEADERSHIP (CONTINUED)…

Recognize that strong vocal personalities can intimidate others, and may chill valuable contrarian views. Support and encourage employees to speak up, even if they are introverted, new to the team, or feel they lack the standing. Be wary of the perception or reality that “star performers” in your organization are held to different standards than others.

Develop and use written ethics guidelines, but encourage people to use them as part of deeper discussion and decision-making, not as a rulebook. Consistency is not always a virtue. “What we did last time” may not be the best decision for a situation with different dimensions.

10 TIPS FOR LEADERSHIP (CONTINUED)…

• Bring other voices - from other news sections, to interns, to the maintenance crew into ethical decision-making. The newsroom benefits from other perspectives and the invited voices become more knowledgeable about journalistic decision-making. Contacting outside experts and seeking advice is a sign of strength, not weakness.

• Consider ethical decision-making skills when interviewing, hiring, evaluating, and promoting people. Consider it an essential competency; measure it and reward it as you would other talents. Cultures are defined by what they reward and celebrate. They are defined by the stories they tell about themselves, their successes, their failures

10 TIPS FOR LEADERSHIP (CONTINUED)…

• Always be available to help your team make tough calls, but resist the temptation to do it all yourself. The best leaders build teams that can make sound decisions on their own

• Help all staff members understand the importance of sharing ethical decision-making with the people they serve; explain coverage decisions in publications and newscasts; respond to those who contact them with concerns.

• Remember that written codes of conduct, ethics or practice tell employees what the organization stands for (or won’t stand for), but the primary influence on the staff is you, the leader. Your works and deeds set the standards for your team. They watch you and listen to you for the real story of what matters.

LEVEL OF LEADERSHIP

LEADERSHIP ROLES & RESPONSIBILITIES

• Leadership Development• Planning and Implementation• Employee and Process Assessment

LEADERSHIP ROLES & RESPONSIBILITIES (CONTINUED)…

• Employee Motivation• Decision Making• Conflict Resolution• Problem Solving

TQM AND LEADERSHIP

• Leadership in TQM thinking requires a continuous cultural change and people need to be guided through the change.

• Continuous improvement can be attained through motivated employees, who work in a team and utilize productive tools for the purpose of increasing user’s satisfaction.

• This leadership works for continuous learning, service orientated attitude, full of positive energy and trusts in other people of the organization because TQM is people oriented.

EFFECTIVE LEADERSHIP

• The most effective leadership is where a leader has the ability to sustain the tension between personnel goal and organizational goal.

• The effective leadership requires the ability to diagnose, adopt and communicate

CONCLUSION

• Conclusion: Quality improvement in an organization is in a close relation with improving the efficiency of individuals, groups and the organization in whole.

• A leader considers people as the critical factor for success.• The success of the organization to achieve quality control depends on

the ability and attitude of the top management.