implementing integrated working hilary thompson opm (office for public management) developing the...
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Implementing integrated working Hilary ThompsonOPM (Office for Public Management)www.opm.co.uk
Developing the childcare workforce4th Annual ConferenceMarch 2008
‘….more than ever before families will be at the centre of excellent, integrated services that put their needs first, regardless of traditional institutional and professional structures.’
Source: ‘The Children’s Plan: Building brighter futures’, DCSF December 2007
Integration is a means to an endnot an end in itself
Blake Campbell /sxc
Source: ‘Co-production in Children’s Services’, Clive Miller and Sue Stirling, OPM, 2004
…… about co-production of outcomes
Individualised purchasing
Building individual capacity and social capital
Integration of services around individuals
Personalisation of universal services
….. and personalisation
BHLP and individual budgets
Children’s centres
Family group conferences
Personalised learning in schools
Integration is a change journey …with lots of elements
The Integration Blizzard
Culture and skills
Roles
Lead professionals
Key workers
Common language
Common Core skills
Shared values
Joint training
Local service
directories
Customer contact centres
Common contact points
Access
Children’s centres
BESTs
Extended services
Integrated servicesInformation
sharingCommon
assessmentBudget
holding and individual budgetsIntegrated
service pathways
Systems
CYP Plan
Children’s Trust
Commissioning frameworks
Strategy
We’ve supported some changes
• Championing Children– knowledge, skills and behaviours for leaders of integrated
teams
• Children and young people’s strategic partnerships– plans, governance etc
• Individual level commissioning – Lead Professional and Budget Holding Lead Professional – individual budgets for children with disabilities.
• Operational level commissioning– locality based, for children with additional needs
• Strategic commissioning– seminars for IDeA and DCSF – local commissioning frameworks and processes
Strong joint commissioning – key steps
1. Agree local commissioning standards
2. Have one shared strategy
3. Decide governance structures
4. Set up unified performance measurement
5. Agree local provider policy
6. Form small central team
Agree local commissioning standards
• Safe from harm• Involvement of C&YP• Equality • Holding to account for achieving CYP Plan• Good governance• Compliance with statutory requirements• Integrated training• Shared process – ISA, CAF, LP• ……………
Have one shared strategy
The CYP Plan:• integrated picture• clear local priorities• involvement and commitment• inspiration for all commissioning• prevention and early intervention
Agree local provider policy
• How to decide which providers • How different levers are used eg
– budget reallocation– contestability– competition
• How providers are – involved– accredited
• Level playing fields• Influencing the market
Positive integration – key steps
1. Leadership2. Cultural change at the frontline3. Systems and process – CAF, LP4. Bringing budgets together5. Workforce development
Workforce development – what worked for BHLP pilots
• What– tailor material to local circumstances
– ground in real life experiences of achieving better outcomes
• How– across staff groups, including schools
– peer to peer
– modelling the language
– involving children, young people and families
– connect with individual performance review
Workforce development – what worked for BHLP pilots
• Who– include work with middle and senior managers
– how they support and supervise new ways of working
• When– planned alongside wider change process –
integration as change
– keeping up with rapidly changing roles
– recognising dynamics – changing training requirements
Narrowing the Gap – golden threads
‘Unite to succeed (sanity not vanity)
Multi disciplinary working, which genuinely enables effective early intervention (at low cost) can make significant and long lasting differences to children’s outcomes.’
Narrowing the Gap
Interim Findings
LGA
Feb 2008
www.opm.co.uk
020 7239 7800
Implementing integrated services … for better outcomes
Photos credits:Rahul WakadeBlake CampbellNorbert MachinekDuane_EllisonGokhan Okur Gisela WrightBonnie JacobsIsaac StottBernd KlumppWouter van CaspelCarsten MadsenKenneth C Zirkel