Our Impact 2012-13

This Impact Report is an important step forward for the Society, outlining what we have achieved and the impact of the various services, as well as the levels of activity.

Looking at level of impact is important. In times of limited resources, we need to demonstrate that finance is wisely spent and that public funds and donations achieve clear value for money.

There is a greater focus on specific outcomes, in areas such as substance misuse recovery, mental health recovery and positive move-on from supported housing into greater independence. We are achieving more in terms of offering people opportunities for useful and meaningful activity. These include volunteering, sports, various training or learning opportunities and a huge range of social activities. These have huge positive benefits for the people concerned, as the following pages demonstrate.

We can only achieve this impact thanks to the hard work of our staff, volunteers, and Board of Trustees. This year Brian Hooper stepped down as Chair of the Board after eight years. Thank you Brian for your commitment, enthusiasm and leadership, and welcome to Noel Cato, our new Chair. I look forward to working alongisde everyone at the Society in the coming year as we continue to enable people across Hampshire to transform their lives.

For now, I am pleased to be able to look back over the past year and demonstrate that the Society is making a huge impact, in a wide range of defined outcomes, improving the lives of both the people we support and the wider community.

Keep up to date with us online:

www.ssj.org.uk www.twitter.com/ssjcharity www.facebook.com/SocietyofStJames

“I am pleased to be able to demonstrate that the Society is making a huge impact … improving the lives of both the people we support and the wider community.”

Chief Executive, Trevor Pickup, rounds up the year:

a welcome from trevor

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I am proud to be able to welcome you to the Society’s first ever impact report, which is an assessment of what we have been doing over the last year and also what has been achieved.

This has been a busy year with our continuing growth, both increasing our range of services and widening our work geographically.

We are now delivering services as diverse as housing and support for young homeless people, a care home for the over 50s who are severely dependent on alcohol, recovery groups for people with substance misuse issues and also helping with the installation of £50,000 worth of new boilers for older owner occupiers in Southampton.

In terms of geography, we are now working in Portsmouth for the first time, delivering a new service in the past year with more in the pipeline. We’re also providing more services in both Hampshire and Southampton.

My thanks go to my fellow trustees, the staff and volunteers who have all helped make the year such a success.

Chair of the Board, Noel Cato, offers his thoughts:

a few words from noel

“When I joined the Society of St James I wanted to be a part of helping people to regain some control in their own lives.

I really believe that this is how we work and that the Impact Report clearly demonstrates where we enable those we work

with to Impact their own futures.”

Board of Trustees:Geoffrey Barwick

David Blake Jon Diaper

Jenny Dawes Mark Day

Brian Hooper Jill Lovelock Jill Maguire

Tim Rogerson David Scott Geoff Ward

Patron: Andrew Kent

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Basingstoke

Winchester

Southampton

Fareham

Portsmouth

Keep up to date with us online:

www.ssj.org.uk www.twitter.com/ssjcharity www.facebook.com/SocietyofStJames

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Hampshire, Southampton City, Portsmouth City

where we have an impact: In 2012-13 we began supporting people in Portsmouth for the first time, which means that we now work with people across all of the local authorities in Hampshire.

• Southampton:

In Southampton we have homelessness services, a wide range of drug and alcohol support services, and supported accommodation for people with long-term alcohol and mental health issues.

We have projects supporting people to continue living independently in their own homes, and a residential care home for older people with alcohol issues.

Also based in Southampton are our IT recycling social enterprise, Jamie’s Computers, our volunteering programmes, and our sports club, Saints4Sport.

• Basingstoke, Fareham and Winchester:

The Hampshire Integrated Offender Management service works from bases in Basingstoke, Fareham and Winchester to support drug and alcohol using offenders across the county to reduce reoffending. Our Jigsaw service also helps people to move on to private rented accommodation across Hampshire.

• Portsmouth:

Our new Substance Misuse Supported Accommodation provides accommodation for people with addictions and supports them to manage or reduce their drug use or drinking.

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Southampton

our impact: homelessness At our homelessness services, we recognise that helping people to spend their time in positive ways is crucial. Meaningful activity gives people the chance to build up their skills and confidence, develop a more structured and less chaotic lifestyle, and prepare to move on to live more independently. When people spend time with our staff in a fun, informal environment they find it easier to open up about the issues that they are dealing with.

Our Southampton Street Intensive Service provides accommodation and emotional support to people with some of the most chaotic lifestyles in the city, across four different sites.

The Jordan House Intensive Life Skills Service supports people to gain the life skills that they need to move on and live independently in the community.

This year we have changed the staffing structure at Southampton Street to give members of staff the flexibility to arrange days out and activities. Highlights as a result included a fishing trip, a new magazine written by the residents, and a very enjoyable camping trip which everyone hopes to repeat soon.

Jordan House has developed a wide range of activities based on the interests of the residents, including the Going Green gardening project, the Crafty Women textile course, and the Healthy Cooking group. Our bike workshop, Re-Cycle Bikes, is busier than ever - you can find out more about

141 people stayed in our hostels and surrounding

flats in Southampton last year.

Jordan House

22 people moved on positively from

Jordan House. Of those who moved out in the

previous year, 22 people are still

living independently.

Southampton Street

¾ of the people who moved on from

Southampton Street did so in a planned and

positive way.

“Two days of camping was better than six months of keyworking.” Resident at 10 Southampton Street

it on page 17. People who were previously reluctant to engage with staff members and fellow residents are now taking part in regular activities and building relationships and confidence.

... meaningful occupation in homelessness services in 2012-13 7

Southampton

our impact: drug & alcohol use At our drug and alcohol support services, we believe that recovery from drug and alcohol addiction is possible for everyone. We do not have a ‘one size fits all’ approach; instead, the support that we give someone will be based on their needs and what is important to them.

The Bridge is Southampton’s open access drugs service. Anyone who feels that drug use is having an impact on their lives can come to The Bridge and get the support that they need. This might include one-on-one sessions with a keyworker, group work, and substitute prescribing through our partners, Southern Health NHS Foundation Trust. The Drug Intervention Programme, based in the same building, provides specialist support to people who are committing crime to feed their drug habit.

People arriving at the Bridge will be greeted by a volunteer from our Bridge2Volunteering (B2V) programme. Many of our B2V volunteers have histories of addiction, and all of them have received specialist training to enable them to support others with drug and alcohol issues. The B2V volunteers provide people with hope that recovery is possible and achievable. At the same time, they themselves benefit from the opportunity to develop their skills and gain qualifications. You can find out more about the impact our B2V volunteers have on page 17.

SHaRP (Southampton Harm Reduction Partnership), which we manage alongside Southern Health, is also based at The Bridge. SHaRP provides advice to people concerned by their own or another person’s drug use and encourages people into drug treatment, as well as offering specialist nurse support and a needle exchange.

Bridge2Volunteering

¾ of volunteers with B2V in 2012/13 had prior problems with drug/

alcohol use Through treatment and

volunteering, 95% of those volunteers have remained abstinent!

63% of people who volunteered last year

had been involved with the criminal

justice system. Almost all (97%) of those

have had no further involvement in crime.

www.ssj.org.uk/ /volunteering_life_beyond_wildest_dreams/

B2V volunteers provide people with hope that recovery is possible and achievable.

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People who are involved with our drug support services can choose to get involved in a wide range of groups and activities. These are much more than just a way to pass time. People who are involved often tell us that participating in activities that they enjoy helps them to make significant positive changes.

• Saints for Sport (see page 18 for more)

• Art Group

• RAW (Recovery Available for Women)

• Cannabis support group

• Access abstinence group

The Alcohol Pathfinder Service is a pilot scheme which we have carried out in partnership with NHS New Road, NHS Alcohol Nurses, Solent NHS Trust and CRI. The aim of the scheme is to identify people with alcohol issues and engage with them in new ways, encouraging them into treatment.

Dealing with an alcohol problem involves more than just stopping drinking. It often requires a change in the way a person spends their time and a move away from previous activities and places. Our role within the Pathfinder Service has been to get people engaged in support groups and community-based projects and programmes which both divert them away from drinking and help them to build quality of life and support networks.

Southampton

our impact: drug & alcohol use In the coming year The Bridge, the Drug Intervention Programme, SHaRP, and the Alcohol Pathfinder Service will all be incorporated into Southampton’s new integrated substance misuse services model which we plan to tender for.

The impact of the recession was felt particularly strongly this year in the winding down of our Substance Misuse Support Service (SMSS).

SMSS focuses on preventing homelessness among people with drug and alcohol addictions, and supported 142 people last year. In November 2012 we were told that the due to cuts in services across Southampton, Supporting People would stop funding the service in June 2013. This was a huge shock. No other specialist substance misuse service in the city visits people weekly in their own homes, so we were concerned about what would happen to our clients without our support.

Councillor Matthew Stevens helped to secure an extension to the funding for SMSS until January 2014, which will give us more time to wind down the service. We hope that, at this point, there will be scope for similar provision within the new integrated substance misuse services model.

Part of SMSS will be continuing. SMSS Thornhill has supported 20 people in the last year, all of whom have either markedly reduced or totally abstained from illicit drugs and /or alcohol. This year we secured funding to continue SMSS Thornhill for the coming three years. The funding was the result of a vote by the residents of Thornhill which shows how much they value the impact that SMSS is having in the community.

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Southampton

our impact: long term alcohol use

For people with long-term drinking issues, we provide a different type of support. We offer accommodation with a focus on managed drinking in a safe environment.

The Accommodation-based Alcohol Service supports long-term drinkers to overcome their drinking issues. This might involve getting their drinking to a manageable, safe level, or stopping drinking altogether.

Over the past year, the Alcohol Service has developed our partnership with the NHS Alcohol Day Detoxification Service, and as a result two people have successfully completed their detox with us. We have also broadened the activity programme that we offer residents, and now have a popular in-house cookery programme.

St James Care is our residential care home for people over the age of 50 who are severely dependent on alcohol. Our aim is to keep our residents nourished and physically fit, whilst respecting their choice to continue drinking if they wish. Everyone at St James Care who chooses to drink has a managed alcohol contract which ensures that they are not drinking to dangerous levels.

Our aim is to keep our residents nourished and physically fit, whilst respecting their choice to continue drinking if they wish.This year we were inspected by the Care Quality Commission (CQC). We were found to successfully meet all of their standards and they didn’t make any recommendations for improvement.

The CQC say;

“We spoke to two people who used the service. They told us staff explained what they wanted to do, and they were given the opportunity to refuse or consent to care. One said the staff were ‘very responsive’ to their requests.”

Alcohol

Almost ¾ of the people living in our accommodation

based alcohol services have been able to

move on positively in the last year.

www.ssj.org.uk/blog/alcohol-pathfinder-service-kevins-story/

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Southampton

our impact: mental health We run two services for people with severe and enduring mental health problems in Southampton.

One provides short-term, supported accommodation for a maximum of two years. The service supported 61 people last year. During their time with us time, we aim to help people increase their skills to enable them to move on to greater independence. We take a holistic approach to mental health recovery, including living skills, social integration, and meaningful activity.

Our long-term service provides accommodation for people who require lower levels of support to maintain their current level of independence. The service supported 51 people last year. People can stay as long as they need, although they can and do move on to even greater independence.

Our mental health services faced increased challenges last year due to austerity measures. People with multiple and complex needs, who would previously have been referred to other, higher cost services, were referred to us instead. To best support these people, we have been increasingly working in partnership with drug services, care providers and the police.

Mental Health

19 of the 20 people who left the short-term service

last year were able to do so in a planned and

positive way.

Almost all (96%) of the people who live in the long-term service

continue to live independently.

“My team continue to build positive relationships with some of the most vulnerable and marginalised members of our society, engendering trust and hope in the future.”Tony Keall , Project Manager - Mental Health

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www.ssj.org.uk/blog/hostel-portsmouth/

This year we launched our first service in Portsmouth; Supported Substance Misuse Accommodation. This service provides accommodation for people with addictions, or who are in recovery from addictions. We support them to manage or reduce their drug use or drinking, develop independence, and make positive changes to their lives.

The service started in November 2012, and in its first four months supported 52 people. 24 people left the service during that time, and 21 of those were able to move on to live more independently.

Coming up...

We are delivering more services in Portsmouth in 2013-14.

All Saints provides accommodation and support to young people aged 16-25 who are homeless. We will work with them to help them develop the life skills that they need to move on to independent living. So far we have supported more than 40 young people at All Saints.

We will also be part of Portsmouth’s new integrated system for recovery from substance misuse. We will be running the Recovery Group Day Programme (which will include a wide range of activities and groups for people in recovery) and Rehab in the Community.

Portsmouth

our impact: Portsmouth 52 people were

supported through our new service in

Portsmouth in its first four months.

Of those people, 21 moved onto more

independent living.

“The aim of the service is to help people develop more independent lifestyles and to give them the chance to turn their lives around.”Karen Ward, Service Manager

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The Hampshire Integrated Offender Management Service (HIOMS) provides support to drug and alcohol using offenders across the county, with the aim of reducing reoffending. We focus upon the ‘Seven Pathways to Reduce Reoffending’: housing, work, health, addiction, money, family and behaviour. When people are able to make improvements in each of these areas of their life, the likelihood that they will reoffend reduces.

We work in partnership with police and probation services and have bases at Southampton, Basingstoke, Fareham and Winchester. We also provide accommodation and support for people leaving prison: we have a specialist IOM house in Southampton, and one in Gosport which opened this year.

The support that our staff provide at the Southampton house is supplemented by the Rewind Volunteer Project (page 17). Our volunteers help to organise activities and group sessions and also provide peer mentoring. In the coming year, we aim to extend this to the Gosport house too.

The Jigsaw Rent Bond Scheme helps people supported by the IOM service to secure and maintain private rented accommodation in Hampshire. Ex-offenders can find it hard to find a home to rent due to their criminal record and the prohibitive cost of deposits and fees. We offer landlords a bond guarantee in place of a cash deposit, and offer ongoing support to both landlord and tenant to ensure that the rental goes smoothly. This year, we have developed our relationships with a wide network of landlords across the county.

This year, we secured funding from Crisis to develop the Jigsaw Plus scheme in the north of Hampshire. This scheme will work to secure private rented accommodation for people referred to us by six local councils.

Hampshire

our impact: reoffending All 23 Rewind volunteers

have either gained employment or to train for further qualifications.

540 people were supported by HIOMS

last year.

More than 25 people have been supported

into private, rented accommodation in the

last 12 months.

www.ssj.org.uk/blog/heroin-addiction/

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People can struggle to live in their own homes for a wide range of reasons. But often, with a little extra support, they can carry on living independently.

Our Home Support service visits people in their own homes and offers them a tailored package of support, which might include domiciliary care, emotional support, and practical help like shopping and managing money. Our aim is to help people manage their everyday life and maintain their independence. In the past year, we have also supported approximately one person a month to go through the NHS Alcohol Day Detoxification Service.

The Care Quality Commission (CQC) report stated:

“We spoke with five people who used the service. They were all satisfied with the service they received. One said it was “very good”, another that it was “excellent”. They were equally happy with their assigned personal support workers, describing them as “very understanding and helpful”Practical support with property maintenance can play a big part in helping people to continue living independently.

HP+ is more than just a handyperson service. We offer a low-cost property maintenance service for people over 60, disabled adults, or families with children under five. While our main aim is to improve or maintain people’s accommodation so that they can continue living independently, we also identify people who may be in need of additional support and work in close partnership with other services to ensure that those needs are met.

Southampton

our impact: independent living

HP+

Shane and Andy at HP+ carried out 596 jobs last

year.

They coordinated the boiler repair and replacement part of the ‘Stop the Cold’

partnership with the city council.

Our Housing Management team manages our duties as a Registered Social Landlord across all of our flats and many of our shared houses. This year, as the funding for support workers across some of our properties was withdrawn, the team developed Housing Management +. HM+ still deals with traditional issues like maintenance, repairs and rental income, but in addition we work with the Operational Security Team to help our residents to identify any concerns that they might previously have discussed with their support workers and signpost them on to an appropriate agency for support.

The idea behind HM+ is to provide a safety net for our most vulnerable residents, ensuring that they are able to continue living independently.

www.ssj.org.uk/services/specialist-services/home-support-service/

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their impact: our volunteers When people have made positive changes in their own lives, they are often keen to give something back by volunteering to help others. Here’s how our volunteers have made an impact in the community this year.

Bridge 2 Volunteering (B2V) (page 8) volunteers gave talks to medical students at Southampton University about drug use.

“The medical students always give really positive feedback, saying;

“It’s the best thing we have done so far in medical school …”… and always comment on the volunteers’ honesty and openness about their experiences.”

Rewind (page 14) volunteers support others to stop offending and educate the wider community about the impact of drugs and crime.

Rewind gave talks to around 550 young people in schools and colleges last year, reaching young people who may be at risk of getting involved with drugs and crime.

“I was impressed especially that a group of what are normally difficult to engage learners sat for an hour in near silence listening to you.

That is testament to how important and meaningful the work you and the Rewind team do is.”Paul Watson, Enrichment and Engagement Coordinator, Southampton City College.

“I brought with me a lad aged 16 who had been caught stealing but more concerning was a regular cannabis user. Following this session he told me how impacted he had been by what he had heard and how it had got him thinking about the choices he makes.”Becky Kundi, Youth Crime Prevention Case Worker

Re-Cycle Bikes (page 6) is based at our Jordan House homelessness service.

Our volunteers re-cycle broken bikes into usable, safe, environmentally-friendly transport

This year we joined the Bike Doctor scheme with Sustrans, Transition Southampton and My Journey Southampton to provide free fortnightly bike check ups and repairs for the community.

“Working with the Bridge2Volunteering programme was the first time I felt like my personal drug ridden past could be used as an advantage. Not only was I welcomed in with open arms but trained to use my own experiences to be more empathetic and understanding to the individuals using the service.”

Rewind

23 people, all ex-offenders, gave 2850 hours of time to the

Rewind project.

Bridge2Volunteering

89 volunteers gave 5946 hours of their time to B2V. 13 people received the

mayoral award for giving over 100 hours.

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Our social enterprise, Jamie’s Computers, is an IT recycling, re-use and refurbishment business.

Jamie’s continues to provide volunteering opportunities for people supported by the Society of St James and other agencies, including Wheatsheaf Trust and Job Centre Plus. People on probation serve their Community Payback hours at Jamie’s, and in the last year five people who came to us on Community Payback have stayed on as volunteers.

Our volunteers help in every area of the business: collecting IT equipment from commercial, industrial and private donors, wiping data from hard drives, refurbishing machines or stripping them down to component parts, and supporting our sales and administration teams.

This year, Jamie’s moved to new, smaller premises (just next door to our old home). This gave us the opportunity to de-clutter and streamline our operations. As a result we have not only made savings on rent, but also increased our sales to trade.

We run our Saints4Sport project in partnership with the Southampton Football Club’s charitable arm, the Saints Foundation. Saints4Sport provides sports and fitness activities to people with issues including addiction, homelessness and mental health problems. Our programme includes fishing, football, boxing, golf, kickboxing, gym and swimming.

“The workers on Saints4Sport have helped a lot, they don’t nag but they do push you, saying you can do it when I use to think I couldn’t.”Saints4Sport also offers accredited qualifications and volunteering opportunities. This year, we developed our successful Pathways2Employment programme. This gives people who are involved with Saints4Sport the opportunity to carry out work placements across a range of industries.

Additionally in 2012, Saints4Sport won a National Housing Federation Community Impact Award in the Better Health Category for the South East region.

“Since I’ve come on the fishing course I haven’t used, I’m doing clean tests and it’s purely because I’m doing something with my time. It’s something to look forward to every week and if I was using I wouldn’t make it to the course. It’s a massive reason not to use because I look forward to coming, it all ties in.”

Southampton

our impact: skills & employment

Jamie’s Computers

14 people completed work experience.

33 new people began volunteering.

14 days (in man hours) are provided by

volunteers each week.

Saints4Sport

27 people took work placements with Premier

Inn last year.

12 people were offered paid employment as

a result.

Keep up to date with Jamie’s Computers online:

www.jamies.org.uk www.facebook.com/JamiesComputers

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Top-Botton, L-R: At the Boxing Gym; Dan canoeing; the Star Awards with the Saints Foundation; Golf, Dwaine (Saints4Sport volunteer to member of staff) in South Africa with the Saints Foundation; Football Practice; Kickboxing; Martin receiving his Outstanding Achievement Award, Fishing.

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Southampton, Portsmouth, Hampshire

your impact: our supporters We couldn’t have the impact that we do without our supporters, and thanks to you we raised over £140,000 last year.

It is this money that enables us to meet needs where we see them.

This could be something small like a pair of shoes for a job interview, or a large scale project like Saints4Sport.

Our supporters are generous with time as well as money, and last year we had more people than ever before running, painting and decorating, swimming, zip-wiring, volunteering, and sleeping out overnight.

Locks Heath Junior School raised £454.83

through their Christmas performance, & donated wrapped Christmas gifts

for our residents.

Southampton University Air Squadron raised over

£400 through ONE BIG Sleepout.

£17,000 was raised through our 11 participating

StreetSmart restaurants across the county.

People running the Great South Run raised £4,800

Our fundraisers tweet: @SSJCharity You can keep up on Facebook: www.facebook.com/SocietyofStJames Or on the blog: www.ssj.org.uk/blog

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The Society reported a retained surplus in the year, after transfers to and from reserves, of £66,240 which represents only 1% of income for the year. This small surplus will be reinvested in supporting our objectives in the coming years.

Income and Expenditure

This surplus was achieved in a year which saw the Society grow its income once again despite the difficult economic environment that led to cuts in contract values for a number of our services. This increase was largely due to us being successful in tendering for new work which included, for the first time, work in the Portsmouth area. During the year we purchased a further property utilising some of the cash. There has therefore been a small depletion in cash holdings but we still remain on a sound financial base.

The majority (36%) of this turnover is made up of rental income paid to us by tenants, often supported by Housing Benefit. The other very large sources of income are the Supporting People contracts and Drugs Support Service grants. These make up 23% and 25% of turnover respectively.

However, this turnover comes with significant costs such as employing staff, paying for the properties in which we provide our services, and providing an excellent maintenance service.

We are therefore extremely grateful for the efforts made by individuals, groups, companies and trusts that provide us with significant additional funding as well as ‘in kind’ support.Again a tight control was kept on administration costs, which accounted for just 7.3% of our expenditure.

The Future

The Government’s spending cuts are continuing and seem to provide both opportunities for us in terms of new services being put out to tender, but also threats in terms of reduced funding for existing services. The impact that this will have is very difficult to predict but we remain committed to providing quality services to the people we support and will continue to liaise closely with our funders in order to reduce costs and save money wherever we can. Furthermore, we will continue to seek opportunities to tender for new services that fit within our objectives in order to reduce the risk associated with losing other contracts, and to provide more essential services to the people we support. However there will be an undoubted impact on services to help homeless people in general as the cuts in funding reduce the overall number of services. This will mean charities will come to rely even more heavily on donated funds in order to continue to provide sufficient support for a potentially growing number of homeless and vulnerable people.

Southampton, Portsmouth, Hampshire

year end accounts

Income 2012/13 (£’000) 2011/12 (£’000)Net Rents Receivable 2,375 2,389Supporting People Grant 1,541 1,289Drugs Related Support Services 1,638 1,651Other Grants and Donations 784 569Jamie’s Computers 204 235Total Incoming Resources 6,542 6,133

Expenditure 2012/13 (£’000) 2011/12 (£’000)Resident Support,Sustenance and Outreach 6,009 5,566Administration Costs 476 402Interest received/(paid) 2 (4)Transfer (from)/to Reserves (11) (16)Total Resources Expended 6,476 5,948Resources Generated to Improve and Develop Services 66 185

Summary income and expenditure for the year ending 31st March 2013

How the Society is Funded (£000’s)

£204£784

£1,638£1,541£2,375

www.ssj.org.uk/our-publications/

Southampton, Portsmouth, Hampshire

year end accounts

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2012/13 (£’000) 2011/12 (£’000)Fixed Assets, Investments & Goodwill 4,513 4,113Less Grants (2,271) (2,271) 2,242 1,842

Current AssetsDebtors and Cash 1,029 1,055Less Creditors Due Within One Year (748) (606)Net Current Assets 281 449

Total Assets 2,523 2,291Creditors due After More Than One Year 732 585

Accumulated Capital and Reserve Funds 1,791 1,706

2,523 2,291

Summary Balance Sheet as at 31st March 2013

How the Money is Spent (£000’s)

£478

£6,009

Southampton, Portsmouth, Hampshire

year end accounts

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125 Albert Road South Southampton, SO14 3FR t: 023 8063 4596 f: 023 8033 9026 www.ssj.org.uk

Registered Charity Number: 1043664 Housing Association Number: LH4337 A Company Limited by Guarantee and Registration in England No: 3009700