CV

IMAN KHALIL MOHAMED Mobile: 00971- 506604263E mail: imankhalil88@yahoo.com

CAREER OBJECTIVYears of experience reflects the capability to perform all sort of profession in a long span of time.Self-oriented and takes own initiative at all times for the growth of both self and the company.Seeks good opportunity in a prestigious company where I can apply the learnt skills for excellent Development and aspiring asset of the company.

Key Competencies:Customer first (internal & external). Focus on growth (business & personal).Focus on performance (business & personal).

Training Attended:

Personal Development and Career Planning, Performance Coaching, Problem Solving And Decision Making, Time Management, Empowerment For Manager, Audit, HR, Learning and Development Your Team, Maximizing Sale, Make Up, Performance Management , Building Successful Business Personality, Planning And Organizing, Audit, Health& safety, Building And Developing Your Team, System Enhancement IT, Embedding Competences, Visual Merchandizing , loss prevention.

Profile & SkillsAdaptability with the changesHard workingHonest, optimistic, persistenceTeam ManagementProfit & SalesVisual Merchandising Customer service skills Excellent communication and negotiation skills ideally in multiple languages Advance with computer use Good presentation and excellent personal organization Comfort with shifts Comfort with physical work Ability to work in a team Pride in achieving individual targets Flexibility and punctualitySelf-motivated

WORKING EXPERIENCE

Al Shaya Group,UAE Abu DhabiSenior Store Manager (Limited Brand)

Victoria’s Secret January 2013 Up To Date

Responsibilities:

Maximize every sales opportunity by providing excellent customer service.Analyzing monthly and weekly updating, by e-mails, to all his/her Stores about the economic flow And the KPIs.Support of the team through a constant training and growth plan.Managing the Store Managers and sales associates in terms of planning schedules, vacation plans, Attribution of disciplinary sanctions as part of my responsibility as area in charge.• Ensure highest level of customer service and customer satisfaction.• Ensure customer surveys are undertaken and implemented.•Handle customer complaints and grievances.• Manages all complaints from the stores and escalates as needed, and proposes new Processes to enhance service quality.• Analyze daily and weekly sales floor coverage.Ensure that visual standards are communicated and implemented directly or through visual Merchandiser.Ensure that stock levels are reviewed and stock replenishment is done in timely manner.Conduct regular meetings with branches managers in order to keep them updated. About store sales achievements and listen to their concerns and feedback.Coach and develop the team and updating the activity and the weekly and daily promo.Ensure training and development of sales staff.Ensures sales staff follows company policy on service and pay-point procedures.Ensure timely stock taking across locations.Ensure housekeeping and cleaning standards are adhered.Ensures staff Rota’s are followed and approved and updated weekly and monthly as per the Company policy.• Ensue the weekly and monthly report is done on time. Review daily job plan and delegating the task to all the team.Controlling the stock lossand ensure that with all the team.•Developing the talent to give them the opportunity to grow with us in our company Program.Focusing on high performance and developing the poor performance.•Ensure the right people on the right time.•.Working with the support team in stock take or opening the new stores.Achieving the KPI’s target (conversion & ATV& IPC). Achieving the high level in shoppie or mystery shopper.Achieving the shrinkage and controlling the losses.Achieving Audit with high percentage of safety and controllable.Managing the coverage of all the stores and solving the stores issue based on the level of Authority as part of my preparation for the new role (area Manager).Creating the layout and the maps for every new launch and events as per the tools provided.Visiting and developing existing stores.Inspiring and motivating staff to increase sales. Deciding which staff members will be promoted.

Taking action to address underperforming stores.Ensuring presentation and compliance in stores are up to company standards.

Apparel LLC Co, UAE Abu DhabiStore Manager (Retail –Division)August2010 to December 2012

Responsibilities:

•Ensure highest level of customer service and customer satisfaction.• Ensure customer surveys are undertaken and implemented.• Handle customer complaints and grievances.• Analyze weekly sales floor coverage.• Ensure that stock levels are reviewed and stock replenishment is done In timely manner.• Conduct regular meetings with Department managers in order to keep them Updated about store sales achievements and listen to their concerns andFeedback.Coach department managers to use commercial information effectively.Ensure training and development of sales staff.Ensures sales staff follows company policy on service and pay-point procedures.Ensure timely stock taking across locationsEnsure housekeeping and cleaning standards are adhered.Ensures staff Rota’s are followed, Meal breaks, days off, etc. Review daily job plan with Department managers and visual merchandisers on Monthly basis as per top seller brands and models product all complaints from The stores and escalates as needed, and proposes new processes to enhance Service quality.

Tarfeeh LLC, UAE Abu DhabiAssistantGeneral Supervisor (Retail)

Marina MallOctober 2005 to February 2010

Responsibilities:

Provide leadership and direct supervision to a team of staff, to ensure the accurate processing, storage And dispatch of a specific load and/or equipment, in line with service delivery targets and schedules, and Within the boundaries of safety and regulatory requirements.Ensure stores offer optimum levels of customer service at all times through regular meetings And trainings for staff. Manage and identify the training, development and motivation of staff in the area to ensure that The Department is staffed with the requisite numbers and caliber of staff to meet its objective And that staff is encouraged to maximize their capability and contribution. Take full responsibilities of the store operations in absence of the Store Manager.

Ensure goods received into and dispatched from store are checked and discrepancies are Resolved.Motivate team members to achieve shared goals and acknowledge team and individual

Successes.Handle scheduling of employees and related personnel issuesInterface directly with customers to provide assistance and resolve problems.Supervise product inventory verify quantity and quality of products received.Maximize every sales opportunity by providing excellent customer service.Supervised all daily functions of store activity to ensure customer satisfaction.

Totex (Egypt – Alex)Store Manager (Retail – Fashion Division)

December 2003 to August 2005

Responsibilities:

Commercially knowledgeable to manage profit, visual impact, customer service and handling Customer complaints.Managing people enclosed self-management, induction process, relationships and assesses Team performance.Managing stock loss through self-investigation in administration works, whether causes had Occurred internal/external theft and implementation of action plans.Maintaining health & safety procedures for both benefit of the company and customer’s safety.Conducting personal development reviews through training, coaching, personal development Action plans and evidences prior to review for signing off.

COMPUTER SKILLS

MS Word, MS Excel Windows, Power Point, Outlook, Vector, Evasion, Ares, AIMS, and Some Computer Programs.

EDUCATION QUALIFICATION Commercial High School CertificateAn English course from Ajman University in Abu Dhabi.

PERSONAL INFORMATION:

Date of Birth 27/11/1980Marital Status MarriedNationality EgyptianLanguage Arabic & EnglishVisa Status Employment Visa Driving license present

References

Available Upon Request.