Inside this issue

Academic Activities

Publication Profile

Research Publications

Conferences/Seminars

Featured members

Prof. Chandan Sharma – Business Environment

Prof. Indranil Biswas – Operations Management

Prof. Payal Mehra – Communication

Prof. Pushpendra Priyadarshi – Human Resource

Management

Prof. Samir K. Srivastava – Operation Management

Prof. S Venkataramanaiah – Operations Management

July- August 2018 Volume XXIX No. 2

I I M L N e w s l e t t e r

Indian InstituteofManagement Lucknow

Volume XXIX No. 2 Page 2

Publication Profile

Research Publications

Papers

Sharma, C. & Paramati, S. R. (2018). Measuring Inequality of Opportunity for the Backward Communities: Regional Evidence from the Indian Labour Market. Social Indicators Research, 138 (2), pp. 479-503. https://link.springer.com/article/10.1007/s11205-017-1676-3

Abstract: The affirmative action policy for socially and economically backward communities in employment has been a debated issue in India. In this context, this paper aims to analyze the level of inequality by distinguishing between ‘circumstance’ and ‘effort’ factors in the Roemer’s framework on equality of opportunity. We measure inequality of opportunities due to two circumstances: caste and religion. Our empirical analysis, at state-level, utilizes a recent household survey data, which provides information related to efforts as well as circumstances of workers. The paper estimated inequality in the labour market and then decomposed it to know the circumstances that cause income inequality. Our estimates indicated that inequality and inequality of opportunity is substantially higher in India. Specifically, the outcome of our analysis evidently indicated that the socially backward communities do have economically disadvantageous position in some of the Indian states. However, the degree of circumstances based on inequality varies to a great extent among the states. Therefore, we suggest that the country does not need a nation-level affirmative action policy instead a state-level policy could be more appropriate as the intensity of the problem differ significantly among the Indian states. Biswas, I, Raj, Alok and Srivastava, Samir K. (2018) Supply chain channel coordination with triple

bottom line approach, Transportation Research Part E, 115, pp. 213 - 226.

Abstract: In this paper, we explore coordination of a sustainable risk-neutral supply chain that faces greening effort dependent demand. We propose a framework for exclusive distribution of sustainability responsibilities in a decentralised setting. We classify decentralised supply chain according to distribution of responsibilities for greening and social efforts. Our study demonstrates that greening and social responsiveness indices simultaneously influence all optimal parameters of a supply chain. We analyse generalised wholesale price and linear two-part tariff contracts for dyadic supply chains with triple bottom line objective. We demonstrate that a decentralised supply chain can be coordinated when the supplier is socially responsible. Mehra, P. (2018) Does consultation time influence patient perception of provider communication style, patient satisfaction, and word of mouth recommendation in India? A mediation analysis. Asia Pacific Journal of Health Management, 13 (1), 38-48. Abstract: In medically underserved developing countries such as India, the length of the consultation is often compromised; providers, it appears, have lost their natural empathetic tendencies and try to substitute talk with techniques and procedures. Despite this, surprisingly, patient satisfaction is high in India. This raises questions on the importance of understanding how patients feel about the clinical consultation length and the manner in which it affects their satisfaction. In this context, this study analysed if the time spent with the patient predicted different changes to patient satisfaction with the provider and word of mouth recommendation. This cross sectional study comprised a sample of working Indian adults (N=501), completing communicative competence measures and indicating their overall satisfaction and word of mouth recommendation potential. The four step Baron and Kenny’s model of mediation analysis, apart from the GLM and factor analysis, was used for the analysis. Findings showed that the communication style of the providers positively influenced the health outcomes such as patient satisfaction and word of mouth recommendation, and the length of direct consultation time mediated this relationship. Gender wise, male patients were more likely to complain about poor communicative competence of the providers and less consultation time than female patients.

Volume XXIX No. 2 Page 3

Publication Profile

Research Publications

Papers

It is concluded that patients positively associate a longer clinical consultation time with empathetic and communicatively competent providers and were willing to recommend him/her to others. However due to extreme paucity of qualified providers in India, patients generally ignore, overlook, or suffer problems related to consultation time or communication style of the providers. https://www.achsm.org.au/Public/Resources/Journal/Current%20Issue.aspx

Premchandran, R and Priyadarshi, P (2018). Validation of the Flourishing Scale for Married Employees

in the Information Technology-Enabled Services Sector in India, Journal of Well-Being Assessment , 2 (1),

pp. 75-89.

Abstract: The Flourishing Scale (FS) created by Diener et al., Social Indicators Research, 97, 143–156 (2010) is a measurement that assesses eudaimonic well-being in terms of psychological functioning. In this study, the psychometric properties of the scale were explored by using three Indian samples (I: n = 262; II: n = 347; III: n = 508) each comprising of married individuals belonging to the Information Technology/Information Technology Enabled Services (IT/ITES) sector. Reliability analysis and a multigroup confirmatory factorial analysis (MGCFA) were carried out on the FS, and the validity was examined by analysing their correlations with other measures of well-being. Results showed adequate psychometric properties for the scale, and convergent validity with subjective well-being measures. Results also demonstrated the unidimensional structure of the FS corroborating earlier findings. The MGCFA of the scale evidenced an invariant structure. In conclusion, the FS behaved consistently with the original study by Diener et al. and was found to be appropriate for use in assessing eudaimonic well -being among service sector employees in India. Further, due to its short length, the survey may be leveraged to evaluate the effectiveness of interventions of well-being programs by HR practitioners and may also be used in future studies on well-being.

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Volume XXIX No. 2 Page 4

Venkataramanaiah, S. Coordination and Collaboration Challenges: Insights from a Patient Survey on

emergency care delivery. July 21-22, 2018, Institute of Medical Sciences, BHU, Varanasi. Emergency Medicine

India

Abstract: Healthcare delivery in resource constrained environment is a big challenge for both healthcare professionals and policy makers. This is mainly due to higher levels of interdependencies among healthcare providers. Of late, healthcare professionals are adopting the management science approaches for improving quality, efficiency and timely delivery of delivery of care at low cost. This mainly includes supply chain management approaches which is built based on theory of coordination and collaboration with suitable incentives. In developing countries where resources are scarce such coordination failures can have potentially severe impact on patient health. However, there is limited understanding about how coordination takes place across and within the different healthcare service providers and how this influence emergency care delivery. This presentation focuses on coordination and collaboration challenges in trauma care delivery in India using a patient survey. The findings suggest mechanisms to better integrate the processes in the care delivery which include setting-up referral processes, ambulance services, using third party coordinators and process improvement within the hospital following lean principles and suggestions for policy making are also highlighted.

Conferences/Seminars

Papers

Volume XXIX No. 2 Page 5

Management Development Programme

MDPs held during July-August 2018

S. No.

Programme Title Programme Director(s) Dates Venue

1 Leadership Development Prof. Pushpendra Priyadarshi & Prof. Himanshu Rai

July 2-4, 2018 Lucknow

2 One-year Part-time General Management Programme for the Executives (GMPE 16), Module 2

Prof. M K Awasthi & Prof. Vikas Srivastava

July 7-15, 2018 Lucknow

3 Mid-Career Training Programme for IFS Officers, Phase II

Prof. Sushil Kumar (BS) & Prof. Pankaj Kumar

July 9-14, 2018 Lucknow

4

General Management Programme for the Executives of Luminous Power Technologies Pvt. Ltd.

Prof. Archana Shukla & Prof. Neeraj Dwivedi

July 16-20, 2018 Lucknow

5 General Management Programme for the Executives of NTPC Ltd.

Prof. D Tripati Rao & Prof. Vikas Srivastava

July 16-27, 2018 Lucknow

6 Sales and Distribution Management Excellence in Indian Markets

Prof. Rajesh K Aithal July 18-21, 2018 Lucknow

7 General Management Programme for the Executives of Organic India Pvt. Ltd.

Prof. M K Awasthi & Prof. Prem P Dewani

July 21-22, 2018 Lucknow

8

Project Saksham: Leadership Competency Development for the Executives of Indian Oil Corporation Ltd.

Prof. Indranil Biswas & Prof. Prem P Dewani

July 23-28, 2018 Lucknow

9 Change Management Programme for the Executives of Bharat Electronics Ltd.

Prof. Sushil Kumar (CBS) & Prof. Pushpendra Priyadarshi

July 23-28, 2018 Lucknow

10 Strategic Business Communication for the Leaders of Hero MotoCorp Ltd.

Prof. Neerja Pande July 26-27, 2018 Gurgaon

11 Influencing & Negotiation Skills Prof. Himanshu Rai July 26-28, 2018 Lucknow

12

Certification Programme in Aerospace Management for the Executives of Hindustan Aeronautics Ltd.

Prof. R K Srivastava & Prof. Arunabha Mukhopadhyay

July 30 - August 10, 2018 (on-campus module)

Lucknow

13 Mid-Career Training Programme for IRS (Direct Tax) Officers, Phase II, Group I

Prof. Vikas Srivastava & Prof. Suresh K Jakhar

July 30 - August 24, 2018 Lucknow & Amsterdam

14

General Management & Leadership Programme for the Middle Level Executives of Oil India Ltd.

Prof. D Tripati Rao & Prof. Ajay K Garg

August 1-11, 2018 Lucknow

15

One-year Part-time General Management Programme for the Executives (GMPE15), 4th on-campus module

Prof. Sushil Kumar (CBS) & Prof. Madhumita Chakraborty

August 4 - 12, 2018 Lucknow

Volume XXIX No. 2 Page 6

Management Development Programme

MDPs held during the month of July-August 2018

16 Corporate Communication and Image Building

Prof. Neerja Pande August 6-8, 2018 Noida

17 Digital Marketing: Strategy and Methods

Prof. Moutusy Maity August 8-12, 2018 Noida

18 Risk Management for the Executives of SLPEs/CPSEs

Prof. Vikas Srivastava & Prof. Seshadev Sahoo

August 16-18, 2018 Lucknow

19 GMP for the Executives of Organic India Pvt. Ltd.

Prof. M K Awasthi & Prof. Prem P Dewani

August 18-19, 2018 Lucknow

20

One-year Part-time General Management Programme for the Executives (GMPE17) 1st on-campus module

Prof. Neeraj Dwivedi and Prof. Debdatta Pal

August 18-26, 2018 Lucknow

21 Managing Self for Leadership Excellence

Prof. Pankaj Kumar August 23-25, 2018 Lucknow

22

General Management Programme for the Executives of Luminous Power Technologies Pvt. Ltd.

Prof. Archana Shukla & Prof. Neeraj Dwivedi

August 27-31, 2018 Noida

23 General Management Programme for the Executives of Coal India Ltd.

Prof. Sushil Kumar (BS) & Prof. Kshitij Awasthi

August 27 - September 7, 2018

Lucknow

24 Mid-Career Training Programme for IRS (Direct Tax) Officers, Phase II, Group II

Prof. Ashutosh K Sinha & Prof. Seshadev Sahoo

August 27 - September 21, 2018

Lucknow & Amsterdam

25 Supply Chain Analytics Prof. S Venkataramanaiah

August 29-31, 2018 Noida

Volume XXIX No. 2 Page 7

Management Development Programme

MDPs scheduled during the month of September-October 2018

S. No.

Programme Title Programme Director(s) Dates Venue

1 Business Innovation through Design Thinking

Prof. Anirban Chakraborty

September 6-8, 2018 Lucknow

2 Advanced Programme on Credit and NPAs

Prof. Vikas Srivastava September 6-8, 2018 Lucknow

3 Change Management Prof. Nishant Uppal September 10-12, 2018 Lucknow

4 Leadership and Team Building for the Executives of Life Insurance Corporation of India

Prof. Pushpendra Priyadarshi

September 10-13, 2018 Lucknow

5 Finance for Decision Making (for Non-Finance Executives)

Prof. Ajay K Garg & Prof. Prakash Singh

September 10-14, 2018 Noida

6 Mid-Career Training Programme for IFS Officers, Phase I

Prof. Sushil Kumar (BS) & Prof. Pankaj Kumar

September 10-15, 2018 Lucknow

7 Mid-Career Training Programme for IRS (Customs & GST) Officers, Phase IV, Group I

Prof. Neeraj Dwivedi (full programme) & Prof. Nishant Uppal (first two weeks only) & Prof. Vikas Srivastava for the fourth week

September 10-21, 2018 (DLC) September 24-28, 2018 (OLC) & October 8-12, 2018 (DLC)

Lucknow & Europe

8 General Management Programme for the Executives of Organic India Pvt. Ltd.

Prof. M K Awasthi & Prof. Prem P Dewani

September 15-16, 2018 Lucknow

9 Leadership and Team Building for the Executives of NHPC Ltd.

Prof. Pushpendra Priyadarshi

September 17-19, 2018 Lucknow

10

Customer Relationship Management for the Executives of Life Insurance Corporation of India

Prof. Devashish Das Gupta & Prof. Rajesh K Aithal

September 17-20, 2018 Lucknow

11 Certificate Programme in Operations and Supply Chain Management

Prof. Sameer K Srivastava & Prof. Indranil Biswas

September 17, 2018 - February 24, 2019

Lucknow

12

Business Innovation through Design Thinking for the Executives of Franklin Templeton Asset Management Pvt. Ltd.

Prof. Anirban Chakraborty

September 20-22, 2018 Lucknow

13 Advanced Management Programme in association with BSE Institute Ltd.

Prof. K G Sahadevan & Prof. Seshadev Sahoo

September 22-October 1, 2018

Mumbai & Lucknow

14 Strategic Cost Management for Decision Making

Prof. Seshadev Sahoo September 24-26, 2018 Lucknow

15 Effective Contract Labour Management

Prof. D S Sengar September 24-26, 2018 Noida

Volume XXIX No. 2 Page 8

Management Development Programmes

16 Strategic Leadership in Uncertain Environment

Prof. Sabyasachi Sinha September 24-28, 2018 Lucknow

17 General Management Programme for the Executives of NTPC Ltd.

Prof. D Tripati Rao & Prof. Prem P Dewani

September 24-October 6, 2018

Lucknow

18 Mid-Career Training Programme for IRS (Customs & GST) Officers, Phase IV, Group II

Prof. Kriti Bardhan Gupta & Prof. Sabyasachi Sinha

September 24-October 5, 2018 (DLC), October 8-12, 2018 (OLC) & October 22-26, 2018 (DLC)

Lucknow & Europe

19 Statistics in Data Science using R Prof. Kaustav Banerjee & Prof. Gaurav Garg

September 28, 2018 to March 17, 2019

Lucknow

20 Effective Communication for Managerial Success

Prof. Neerja Pande October 3-5, 2018 Noida

21 Sales Leadership and Sales Force Motivation

Prof. Devashish Das Gupta

October 3-6, 2018 Lucknow

22 Certificate Programme in Business Analytics for Executives, (CPBAE8) Module 5

Prof. Gaurav Garg & Prof. Kaustav Banerjee

October 6-13, 2018 Lucknow

23 One-year Part-time General Management Programme for the Executives (GMPE 16), Module 3

Prof. M K Awasthi & Prof. Vikas Srivastava

October 6-14, 2018 Lucknow

24 Leadership and Team Building for the Administrative Officers of Life Insurance Corporation of India

Prof. Ajay Singh & Prof. Archana Shukla

October 8-11, 2018 Noida

25 Managerial Effectiveness Prof. Archana Shukla October 8-12, 2018 Lucknow

26 General Management Programme for the Executives of Organic India Pvt. Ltd.

Prof. M K Awasthi & Prof. Prem P Dewani

October 20-21, 2018 Lucknow

27 Excelling in Leadership for the Executives of MetLife GOSC

Prof. Pankaj Kumar October 22-24, 2018 Lucknow

28 Leading and Managing Change for the Executives of NHPC Ltd.

Prof. Sushil Kumar (CBS) & Prof. Pushpendra Priyadarshi

October 22-24, 2018 Lucknow

29 General Management Programme for the Functional Heads (GMs & JGMs) of Airport Authority of India

Prof. Neeraj Dwivedi & Prof. Vikas Srivastava

October 22-26, 2018 Lucknow

30 Leadership Development Prof. Pushpendra Priyadarshi & Prof. Himanshu Rai

October 29-31, 2018 Lucknow

31

General Management Programme for Executives (in collaboration with Anisuma Training Institute, Dubai)

Prof. Rajeev Kumra October 29 - November 3, 2018

Dubai & Lucknow

32 Change Management Programme for the Executives of Bharat Electronics Ltd.

Prof. D Tripati Rao & Prof. Himanshu rai

October 29 - November 3, 2018

Lucknow

Volume XXIX No. 2 Page 9

Events

20th July 2018- Yoga Room Inaugurated at the Noida campus

An air-conditioned facility has been created for conducting regular yoga classes on Noida Campus. The yoga room was inaugurated by our Director on 20th July, 2018. On this occasion a brief session on laughter yoga was conducted by Prof. S.C. Bansal.

The festivities at the Lucknow campus started from 20th July 2018, with various sporting events for the entire IIML community members (students, faculty, staff and their families). A wide variety of sporting events like Snooker, Squash, Swimming, Gym, were organized. A Cross Country run was organized on 27th July 2018. Employees and students participated with full vigor and excitement. The evening started off with the recognition and appreciation of meritorious children and employees who had completed 25 years of service. The Dean (Faculty), Prof. Abhijit Bhattacharya, on behalf of the director, extended his warm wishes to the IIML community on the 34th foundation day. The festivities ended with a cultural night of enthralling performances by the campus children and PGP students, which was then followed by prize distribution ceremony to award winners of all Foundation Day events.

Volume XXIX No. 2 Page 10

Events

27th July 2018- Foundation Day Celebration at the Noida campus

34th Foundation Day of IIM Lucknow was celebrated on 27th July 2018, at Noida Campus. It was a fun filled event with enthusiastic performances by the students, an informative guest lecture on cancer awareness, delicious high tea and a plantation drive. PGPSM students gave a song performance in 8 different Indian languages and also presented a Nukkad Natak to create awareness about Waste Disposal.

11th August 2018- AAGMAN 2018 (Fresher’s Party) IIM Lucknow Noida Campus welcomed the new batches of PGPSM04, WMP14 and IPMX11 on 11th August 2018 with a grand fresher’s party “AAGMAN 2018”.

Volume XXIX No. 2 Page 11

Events

15th August 2018- Independence Day Celebration IIM Lucknow and Noida Campuses proudly celebrated the 72nd Independence Day with a parade followed by a flag hoisting ceremony and some heart touching speeches by the Director, and Dean (NC), respectively, and faculty.

24th August 2018- Onam Celebrations at the Noida campus

Students of PGPSM04 Celebrated Onam on Campus by preparing Pookkalam, the Floral Rangoli and prayed for recovery of the state of Kerala from recent floods.

Volume XXIX No. 2 Page 12

From the Media

https://www.financialexpress.com/economy/india-to-auction-40-gw-renewables-every-year-till-2028/1226479/ http://knnindia.co.in/news/newsdetails/msme/sidbi-targets-to-lend-rs-140-trillion-to-msme-units https://www.clipper28.com/en/startup-india-yatra-begins-on-july-16th-in-madhya-pradesh/ https://yourstory.com/2018/07/startup-india-to-kick-start-yatra-in-madhya-pradesh-from-july-17/ https://www.thehindu.com/news/national/iis-officers-get-a-taste-of-trumps-campaign/article24484703.ece https://www.business-standard.com/article/news-ians/iim-lucknow-signs-mou-for-short-term-certification-in-management-118072600703_1.html https://www.apnnews.com/safeducate-signs-mou-with-iim-lucknow-to-give-a-boost-to-msme-owners/ http://www.forbesindia.com/article/brand-connect/square-yards-chasing-glory-in-unchartered-waters--how-it-is-changing-the-landscape-and-journey-within../50879/1 https://economictimes.indiatimes.com/industry/banking/finance/iifl-asset-management-appoints-anup-maheshwari-as-joint-ceo/articleshow/65214838.cms https://inc42.com/buzz/logistics-unicorn-rivigos-ex-employees-encash-10-mn-from-esops/ http://www.newindianexpress.com/nation/2018/aug/21/lucknow-diary-city-still-grappling-to-come-out-of-shock-after-vajpayees-demise-1860668.html https://www.thehindubusinessline.com/news/education/iimbs-eximius-2018-witness-contests-workshops-on-second-day/article24623186.ece https://businesswireindia.com/news/fulldetails/uae-exchange-india-is-now-unimoni/59342

Volume XXIX No. 2

Corporate Communication & Media Relations

Indian Institute of Management Lucknow

Prabandh Nagar, IIM Road Lucknow – 226013

Email: ccmr@iiml.ac.in