IHS NIGERIA Job Description Template

Job Title: State Field Operation Manager

Work Location: Nigeria

Division/Department: Technology – Operations

Reports to: Regional Technical Officer

Full-time Part-time

Exempt Nonexempt

Essential Duties and Responsibilities:

State Field Operation Manager leads a team of engineers/contractors in the operations and maintenance of IHS network in the assigned state, in order to meet the goals and objectives of IHS, and ensuring IHS’s quality and service commitment to customers are met. To manage resources in the state, to act as primary interface with IHS management for technical/engineering responsibility and authority within the state.

Understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly

Establish clear ownership for O&M tasks, ensure that team members have the tools needed, and provide timely feedback.

Plan and monitor the day-to-day activities of engineers and contractors in the state Understand national project plans and ensure proper implementation at state level. Ensure timely review and approval of acceptance, testing, integration and cutover documentation related to state

operations Ensure that a routine program is in place and monitor the performance of routines in the assigned state Ensure performance of sites integration and acceptance tests in the assigned state. Ensure prompt availability of information on inventory of sites within the assigned state. Review and recommend operation and maintenance procedures for state operations Ensure that the processes and procedures are followed through in all activities within the assigned state. Prepare estimates annual budgetary needs (OPEX) for assigned state. Coordinate and facilitate delivery of O&M objectives.

Track progress and review O&M tasks to make certain deadlines are met appropriately.

Assess O&M issues and identify solutions to meet productivity, quality and customer goals.

Proactively communicate O&M status, issues & risks to management.

Follow policies, procedures and methodologies.

Conduct regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view.

Work collaboratively with Rollout team and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between stakeholders are precise.

Arrange training and align training with customer goals.

Troubleshoot technical issues when the need arises, and escalating appropriately as needed.

Maintain timelines and target dates in databases

Organize and facilitate O&M planning, daily stand up meetings, reviews, demos and other agile project related meetings.

Ensure all teams are practicing the principles of collaboration, prioritization, team accountability, and visibility.

Facilitate productivity by ensuring that the team has tools to succeed.

Find and work to remove development and roadblocks; motivates the development team and keep them excited to move forward; protects the team from outside distractions.

Manage the team - Ensure that daily, weekly and monthly commitments are being upheld

Responsible for developing and setting acceptance criteria for new sites integration. Ensure smooth integration of new network elements into the operational network. Ensure strict adherence to policies and procedures of IHS Ensure the network is operated and maintained to company and market requirements as well as ITU. Oversee prompt management of major faults Ensure continuous monitoring of operations and performance of the network Ensure weekly reports on overall performance of the network are available Sets objectives and KPIs for the state, as well as network quality performance targets. Ensure optimization of resources. To motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting

target deadlines. Ensure the effective management of diversity among personnel in the division Continuous reduction in partial network downtime Continuous search for ways to improve the network performance

Power availability > 99.9% Planned events completion rate > 95% MTTR (Major Outages) < 2 Hours Service Affecting Trouble ticket clearance rate is at least 99% Weekly failure rate <5% Management of direct reports

o Monitor and co-ordinate work of direct reportso Provide technical, procedural and policy guidance. o Evaluate performance (conduct performance appraisals). o Transfer knowledge and skills.o Train and develop of staff in preparation for the job. o Knowledge transfer programme.o Manage staff turnover, KPA’s

Adopt design, planning and maintenance guidelines/standards from centralized functions; translate into executable activities with stare staff.

Develop and produce performance reports to evaluate/benchmark productivity of state in accordance with operations guidelines

Manage and ensure conformance to the Quality processes and systems Manage the operational and maintenance activities to achieve targeted network quality objectives.

Education and/or Work Experience Requirements:

Bachelor’s degree, preferably in a science or telecommunications discipline, or a minimum of five years of progressive experience in a related field

Four to six years’ experience in project management, and/or related functional areas in a communication systems companies

Highly developed working knowledge of business process, including tender and sales

Strong financial knowledge/training Excellent verbal and written communication skills, including ability to effectively communicate with internal and

external customers Excellent computer proficiency (MS Office – Word, Excel Projects, Viso, Outlook etc)

Skills:

The person who plays this role should have the following competencies:

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Ability to safely and successfully perform the essential job functions consistent with approved standards, including meeting qualitative and/or quantitative productivity standards.

Must be able to work anywhere in Nigeria and other African countries Solid knowledge of towerco business environment Good knowledge of Business and Project management Proactive and must be able to work under pressure and meet deadlines, while maintaining a positive attitude and

providing exemplary customer service

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