Annual Report 2012-2013

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Contents

About us 2

MD & CEOs message 4

Product leadership 8

Distribution edge 11

People focus 11

Service excellence 12

Investment expertise 13

Key milestones 14

Performance highlights 18

Directors report 21

Auditors report 43

Annual Report 2012-20131

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We have always taken the road less travelled and sought to herald a meaningful

change in the Indian life insurance industry. It is this commitment that has th

helped us achieve break-even in just the 5 year of operation and declare a

maiden profit of ` 9.24 crore.

Our strong parentage, deep rooted values and firm commitment have helped us

develop a differentiated position in the life insurance industry. We offer a fresh

way of looking at life insurance

We aim to enhance value for our customers and build sustainable growth for the

organisation by embodying transformation and being the wind of change. We

are committed to a growth path which works in the long-term interests of all

our stakeholders our customers, partners, employees and shareholders.

A valuable way. An inspired way.

The IDBI Federal way.

Annual Report 2012-2013 2

About Us

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Making

IDBI Federal Life Insurance is a joint-venture of IDBI Bank, Federal Bank and

Ageas. IDBI Bank is Indias premier development and commercial bank; Federal

Bank is one of Indias leading private sector banks; Ageas is a multinational

insurance giant based out of Europe. In this venture, IDBI Bank owns 48% equity

while Federal Bank and Ageas own 26% equity each.

Through a continuous process of innovation in product and service delivery we

aim to offer world-class protection, wealth management and retirement

solutions that provide value and convenience to the Indian customer.

We offer our services through a nationwide network of 2,186 bank branches of

IDBI Bank and Federal Bank in addition to a sizeable network of our advisors.st

As on 31 March, 2013, IDBI Federal Life Insurance issued over 5 lakh policies

with a sum assured of more than ` 28,500 crore.

Having commenced operation in March 2008,

in just five months of inception,

IDBI Federal Life Insurance became one of

the fastest growing life insurance companies

to garner ` 100 crore in premiums.

Annual Report 2012-20133

Our Vision

Our Mission

To be the leading provider of

wealth management and retirement solutions

that meet the needs of our customers and

add value to their lives.

To continually strive to enhance customer

experience through innovative product

offerings, dedicated relationship management

and superior service delivery while striving to

interact with our customers in the most

convenient and cost-effective manner.

To be transparent in the way we deal with

our customers and to act with integrity.

To invest in and build quality human capital in

order to achieve our mission.

protection,

Our Values