Level 1 ICT Support Technician Permanent, full-time

To commence as soon as possible

We require an experienced and qualified person with excellent communication skills to support the use of technology in the School. This position involves installing and testing computer systems and peripherals within established guidelines, and assisting in the maintenance and testing of servers and associated equipment. The successful applicant will have:

• Minimum 2 years experience supporting Windows OS, especially Windows 10 and MS Office in a Windows server environment

• Minimum 2 years experience supporting Mac OSX and iOS • Experience with supporting the use of IT in schools • Sound and up to date knowledge of the broad range of Microsoft

and Apple products • Experience in troubleshooting printing and network access • Experience in troubleshooting hardware issues and replacing

hardware on both desktops and laptops PCs The following are highly desirable:

• Knowledge with Windows services including AD, DHCP, DNS, IIS • Knowledge with networking concepts in wired and wireless

environment • Experience in supporting devices in BYOD environment • Experience in using SCCM for deployment • Experience in using CASPER device management • Knowledge of Sophos Anti-Virus Enterprise • Experience with IP Phones

This position requires the successful applicant to obtain and maintain a valid Working with Children Clearance. A role description follows and further information can be obtained by emailing applications@loreto.nsw.edu.au or telephoning 9957 4722.

Written applications with full CV, including transcripts of qualifications, and the names and telephone numbers of three referees should be sent to: The Principal Loreto Kirribilli 85 Carabella Street KIRRIBILLI NSW 2061 Email: applications@loreto.nsw.edu.au Fax: 02 9955 6954 Closing date: 9am, Wednesday 22nd March 2017

Loreto Kirribilli is a Catholic

K-12 Independent Girls’ School

of 1080 students with a strong

academic tradition and

commitment to pastoral care.

The Senior School has an

enrolment of 830 students.

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IT Support Technician 2017

Level 1 ICT Support Technician

Role Description The IT Support Technician is responsible for assisting staff and teachers in the school with technical support of desktop computers, applications and related technology. This position requires an understanding of specifications, installation and testing of computer systems and peripherals within established guidelines. The IT Support Technician will also assist in the maintenance and testing of servers and associated equipment. The person reports to the Principal through the IT Manager. Under the direction and guidance of the IT Manager, the key areas of responsibility are:

• Help teachers, staff and students with problems or queries regarding technical issues and provide support to them by either email, over the phone, remotely or in person and solve their computing problems

• Assist teachers, staff and students with the installation, configuration and ongoing usability of laptop / desktop computers, peripheral equipment and software

• Carry out installation and maintenance of equipment such as computers, printers, scanners, etc. • Work with vendor support contacts to resolve technical problems with desktop computing equipment

and software • Monitor equipment for errors or stoppages and take remedial action • Undertake daily back-up and recovery activities • Attend relevant product and skill courses • Implement maintenance and upgrades for system software and hardware • Follow instructions to install and upgrade client/server applications • Identify and install essential software patches • Assist with the installation and rollout of computer hardware and software • Provide users with guidance on the use on AV equipment • Assist in maintaining telephone system

Knowledge and experience:

• Sound and up to date knowledge of the broad range of Microsoft products with Minimum 2 years’ experience supporting Windows OS especially Windows 10 and MS Office in Windows server environment

• Sound and up to date knowledge of the broad range of Apple hardware, applications and OS. • Experience in troubleshooting printing and network access

IT Support Technician 2017

• Experience with supporting the use of IT in schools • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs • Advanced troubleshooting skills • The ability to systematically analyse and solve problems

Highly desirable knowledge:

• Knowledge with Windows services including AD, DHCP, DNS, IIS • Knowledge with networking including wireless, switched and VLAN • Experience in using SCCM for deployment • Knowledge of Sophos Anti-Virus Enterprise • Experience with VDI support • Experience with IP Phones • Knowledge with Windows services including DHCP, DNS, IIS, Wireless, switched and VLAN • The ability to manage Help Desk queues and ticket allocation

Personal Qualities and Skills:

• The ability to work independently and efficiently to meet deadlines • The ability to promptly answer support related email, phone calls and other electronic

communications • Excellent organizational and time management, with the ability to work unsupervised and be self-

motivated • Excellent communication (oral and written), interpersonal, organizational, and presentation skills • The ability to prioritise and respond to ad-hoc and pre-booked support requests • The ability to monitor computer repairs stock levels and hot swap stock • Willingness to support the Catholic ethos of the school • The ability to develop and maintain good relationships with teaching and support staff • Well groomed appearance • Familiarity with school policies and procedures • Willingness to carry out other duties as directed by the Principal

Personal ICT Competencies:

• Actively seeks to broaden knowledge and skills • Attends relevant courses and uses other means to improve ICT skills • Develops expertise in specific use areas to provide advice and support

Performance management: Initial probation period of three months. Award: Independent Schools NSW (Support and Operational Staff) Multi Enterprise Agreement 2017-2021 Hours: 75 hours per fortnight Monday-Friday 8.00am to 4.00pm 4 weeks annual leave.