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Queensland GovernmentICT Modernisation Plan March 2016

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Department of Science, Information Technology and Innovation

Queensland Government ICT Modernisation Plan March 2016

Published by the State of Queensland (Department of Science, Information Technology and Innovation) March 2016.

This document is licensed under a Creative Commons Attribution 3.0 Australia licence. To view a copy of this licence, visit creativecommons.org/licenses/by/4.0/au.

© State of Queensland (Department of Science, Information Technology and Innovation) 2016.

You are free to copy, communicate and adapt the work, as long as you attribute the State of Queensland (Department of Science, Information Technology, and Innovation).

For more information contact the Communication Officer, Office of the Director-General, Department of Science, Information Technology and Innovation, GPO Box 5078, Brisbane Qld 4001. Telephone 07 3224 8303.

An electronic version of this document is available at www.qld.gov.au/dsiti.

Queensland Government ICT Modernisation Plan 2016


Table of contents

The journey ................................................................................ 4

Supporting Advance Queensland ................................................6

The plan ..................................................................................... 7

Connecting government ....................................................8

Leveraging disruptive digital technology ...........................9

Innovating procurement .................................................. 10

Emerging service delivery models .................................... 11

Developing our workforce ............................................... 12

Next steps .................................................................................13

The business landscape is constantly changing and technology plays a critical role in delivering and transforming services to our customers.

The Queensland Government keeps abreast of new technologies, and continues to harness them to enable better services for Queenslanders.

Through the initiatives set out in this ICT Modernisation Plan, the Department of Science, Information Technology and Innovation is working with industry and government to maximise the use of ICT as an enabler, to upskill our workforce towards a knowledge economy, improve our services for digital-readiness and encourage collaborative innovative thinking with partners.

The plan builds on the three previous plans of the ICT Modernisation Program and its major achievements. These initiatives have contributed to improved ways of working and collaboration across the sector to deliver outcomes. Some notable achievements of the ICT Modernisation Program in the last six months include:

• envisioned Queensland Government’s future ICT capability—a view of the emerging, evolving and diminishing capabilities within the ICT workforce and key trends driving change

• created Our people your journey—an interactive e-book prototype to raise awareness of new capabilities and possible transition paths for emerging ICT roles

ICT Modernisation PlanThe journey



• progressed procurement reform—raised awareness of the redefined ICT contracting framework, co-designed a prototype tool with government and industry to assist agencies to select the right contract pathway, and explored potential technologies for the redefined ICT contracting framework

• discovered cloud service adoption—raised awareness of cloud services used by agencies to assist in the formation of future cloud adoption and procurement guidelines

• collaborated innovatively—250 government and industry users of the Innovation Portal were presented with three government challenges

• explored multi-agency regional connectivity possibilities—in partnership with industry and agencies, identified opportunities for a regional connectivity trial, including developing a connectivity blueprint and benefits case

• shared and exchanged government information—progressed the establishment of a whole-of-government community of practice, and gathered cross-agency information sharing case studies to improve the exchange of information between agencies.

Further information about the government’s ICT modernisation achievements is located at www.qld.gov.au/ictmodernisation

In this period the government will:

• increasetheadoptionofinnovativesolutionsformoreefficientICTprocurement

• increasetheadoptionofcloudservicesandemergingservicedeliverymodels,and progress audit recommendations

• testthefeasibilityofmulti-agencyregionalsharedconnectivitysolutions

• improveaccesstoandexchangeofinformationbetweengovernmentagenciesto enable a growing knowledge economy

• advancepublicsectorworkforcecapabilitybydevelopingstrategiestoaddressICT skills gaps and support improved ways of working.

We will ensure continued relevance of initiatives and alignment with emerging strategies and directions by refreshing this plan every six months in consultation with government and industry.

Supporting Advance QueenslandThe ICT Modernisation Plan complements the government’s Advance Queensland initiative designed to create the knowledge-based jobs of the future, drive productivity improvements, and build on our natural advantages.

Advance Queensland aims to position Queensland as a place where entrepreneurs, industry, universities and government work collaboratively to turn great ideas into investable products, a culture of innovation is encouraged and knowledge intensive industries are supported.

Advance Queensland will also ensure that young people have the skills that will support a knowledge-based economy—science, technology, engineering, maths and coding.

The ICT Modernisation Plan is a key change enabler supporting government as we collectively work together to progress the Advance Queensland agenda by:

• encouragingagenciestodiscovernewwaysofthinkingandimprovedwaysofworking

• openingupgovernmentprocurementtoinnovativeideasandpractices

• stimulatingcollaborationbetweenagencies,andleveragingindustryexpertise

• enablingandupskillingaworkforcethatembracesnewtechnologiesandskills

• buildingaworkforcethatiseagertoexploreICTmodernisationopportunities.

By working with industry and preparing agencies for the opportunities of tomorrow, we are supporting the Queensland Government’s priority to create jobs for Queenslanders now and for the future.



• connecting government by promoting an environment where sharing and exchanging government information is achieved safely and effectively

• leveraging disruptive digital technology by advancing the adoption of new technologies and research for improved government services of the future

• innovating procurement by simplifying procurement to enable government to procure products and services more efficiently

• emerging service delivery models by exploring innovative ways for government to deliver contemporary, value-for-money, ICT-enabled business solutions

• developing our workforce by upskilling our workforce and related specialist areas to support and enable digital-readiness within government.

The planIn partnership with agencies, we will ensure this plan successfully achieves its outcomes and benefits, leading to improved services for Queenslanders, jobs for the future, and growth in the Queensland economy. Work is underway to deliver a pragmatic approach for realising these benefits.

The initiatives in the ICT Modernisation Plan support the achievement of the Queensland Government’s current ICT priorities. As part of the refresh of the Queensland Government ICT Strategy, the Envisioning our DigITal Future initiative is collaborating with industry and academia to shape the digital vision for Queensland, and prepare Queensland to exploit the potential of technology. The ICT Modernisation Plan will continue to be updated on a six-monthly basis to complement the strategic priorities of the Envisioning our DigITal Future initiative as they are developed.

The initiatives that will be delivered over the next six months by the ICT Modernisation Program are set out in this plan, and target the following areas:

Promoting an environment where sharing and exchanging government information is achieved safely and effectively

Connecting government

ACTION and description Outcome

[CG-01]* Facilitate information sharing

• Partnerwithagenciestoaddressbarrierstoexchanginginformation beyond traditional departmental boundaries

• Identifyanopportunitytoworkwithparticipatingagenciesto support and progress an information sharing initiative

• Continuetofacilitateaninformationsharingcommunity of practice

Improved access to, and exchange of, information between government agencies and growth of the knowledge economy

[CG-03] Progress a multi-agency regional connectivity trial

• Workwithagenciestoconductamulti-agencyregionalconnectivity trial to assess the attractiveness and achievability of regional connectivity solutions

• Furtherdeveloptheregionalconnectivityblueprint

• Assessandsharethelessonslearnedandbenefits of the trial to encourage more shared regional connectivity activities

Opportunities for cross-agency connectivity that enables the provision of better services

* CG-01 and CG-02 from the previous plan consolidated into CG-01 above



Advancing the adoption of new technologies and research for improved government services of the future

Leveraging disruptive digital technology


[DDT-01] Encourage use of disruptive digital technologies across government

• UnderstandtheimplicationsoftheInternetofThingstothedelivery of ICT services within government (e.g. security, privacy, connectivity)

• Engagewithresearchorganisationstoprovideinsightsinto digital disruptors which may impact Queensland Government

• ProgresstherecommendationsoftheInnovation Portal review

Improved understanding of digital technologies and their contribution to economic growth

Simplifying procurement to enable government to procure products and services more efficiently

Innovating procurement


[IP-01] Implement the redefined ICT contracting framework

• TesttheredefinedICTcontractingframeworkandaccreditation model across industry and government

• ProgressthetechnologysolutionforenablingtheredefinedICT contracting framework and develop a rollout plan

A more responsive, simplified way to do business with government

[IP-02] Progress prioritised ICT procurement reform activities

• EngagewithAdvanceQueenslandinsupportinggovernmentto work innovatively with small business

• UpskillICTprocurementcapability

• Progressopportunitiestoachievecostefficienciesfromtelecommunications contracts

• Promotesecurityriskassessmentapproachintheadoptionof ICT as-a-service offerings

• Investigateinnovativesolutionsinenterpriseresourceplanning and e-procurement

Increased adoption of proven procurement arrangements for more efficient procurement



Exploring innovative ways for government to deliver contemporary, value- for-money, ICT-enabled business solutions

Emerging service delivery models


[SD-01] Explore emerging ICT delivery models supporting agency transition to as-a-service

• Helpagenciestoshareandleveragetheirexperiencestotransition to as-a-service and support them in implementing change

• PartnerwiththeQueenslandGovernmentChiefInformation Office to support the implementation of agreed recommendations from the 2015 Queensland Audit Office cloud audit

• Engageindustrytobetterunderstandemergingas-a-serviceofferings

Contemporary, sustainable ICT solutions that deliver effective and efficient business services now and into the future

[SD-02] Support an agency’s planning of a system to as-a-service

• Partnerwithanagencytoplanamigrationtoanas-a-serviceoffering, leveraging agency experiences and aligning with the Queensland Audit Office recommendations

Reduced exposure of systems impacting on critical government services

Upskilling our workforce and related specialist areas to support and enable digital-readiness within government

Developing our workforce


[DW-01]* Advance public sector workforce capability

• Collaboratewithagenciestodevelopandimplementcareertransition pathways for future ICT roles

• Helpagenciestodevelopstrategiestoaddressskillsgapsemerging from information management and as-a-service capability requirements

Workforce learns about potential future pathways within ICT and opportunities to develop relevant skills

[DW-03] Strengthen benefits management capability

• Progresstherecommendationsofthebenefitscapabilityassessment, determine operational ownership and transition ongoing capability development

Government has a clearer understanding of its current capability in benefits realisation and benefits management

[DW-04] ] Progress ICT workforce planning

• PartnerwiththeQueenslandGovernmentChiefInformationOffice and agencies to assess the capacity and maturity of their ICT workforce planning

• Supportagenciesinplanningtheirtransitiontonewways of working

Government progresses ICT workforce planning and its capability to transition to new ways of working

* DW-01 and DW-02 from the previous plan consolidated into DW-01 above



Six-monthly refresh cycle to ensure ongoing relevance and alignment

Next steps

Building on and learning from this plan’s initiatives, the Queensland Government will continue to improve the way ICT is used, advance new ways of thinking and improve ways of working.

The use of a six-monthly planning and review cycle allows the achievement of short-term goals and helps us to monitor progress and adjust longer term goals as required.

New opportunities will continue to arise, and these will be prioritised to ensure the government’s strategic objectives are met.

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