icici_jobanalysis

Job Analysis Of

ICICI Bank

Submitted To Submitted By

Prof. Vinky Sharma Swasti(14609091)

Anubhi(14609107)

Sunil (14609114)

Rajat G.(14609145)

Sakshi (14609075)

Kriti (14609129)

Vaibhav (14609099)

Rajat K. (14609136)

Nitin (14609047)

Vikrant (14609122)

MD &CEO

COMMITTEES OF EXECUTIVE DIRECTOR

CHIEF OPERATING

OFFICER

DIRECTOR OF IT COMMITTEE

SENIOR GENERAL MANAGER

GENERAL MANAGER

JOINT GENERAL MANAGER

DEPUTY GENERAL MANAGER

CHIEF MANAGER

MANAGER

DEPUTY MANAGER

ASSISTANT MANAGER

SENIOR OFFICER

JUNIOR OFFICER

CHIEF RISK OFFICER

DIRECTOR OF RISK

COMMITTEE

DIRECTOR OF FRAUD

MONITORING COMMITTEE

CHIEF FINANCIAL

OFFICER

DIRECTOR OF AUDIT

COMMITTEE

DIRECTOR OF CSR

BOARD SECRETARIAT

CHIEF MANAGER

SUPPORT MANAGER

Job Description

Job Title: Managing Director & Chief Executive Officer

Report To: None

Job Code:X1X2

Job Statement

Ms. Chanda Kochhar is widely recognized for her role in shaping the retail banking sector in India and for her leadership of the ICICI Group, as well as her contributions to various forums in India and globally.

She was instrumental in establishing ICICI Bank during the 1990s, and subsequently headed the infrastructure finance and corporate banking business in ICICI Limited.

She also chairs the boards of the Bank’s principal subsidiaries, which include India’s leading private sector life and general insurance companies.

She headed the infrastructure finance and corporate banking business in ICICI Limited.

Her job duties include building the nascent retail business, with strong focus on technology, innovation, process reengineering and expansion of distribution and scale.

Work Context

Electronic Mail — 100%

Structured versus Unstructured Work — 98%

Freedom to Make Decisions — 95%

Impact of Decisions on Co-workers or Company Results — 87%

Duration of Typical Work Week (More than 40 hours) — 94%

Essential Functions&Responsibilities

She is responsible for the Bank’s diverse operations in India and overseas.

In addition to her responsibilities at the ICICI Group, Ms. Kochhar is a member of the Board of Trade, High-Level Committee on Financing Infrastructure, India – Japan Business Leaders Forum, US-India CEO Forum and UK-India CEO Forum.

Ms. Kochhar was conferred with the Padma Bhushan, one of India's highest civilian honours, in 2011.

Tasks performed

Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.

Appoint department heads or managers and assign or delegate responsibilities to them. Analyze operations to evaluate performance of a company or its staff in meeting objectives or to

determine areas of potential cost reduction, program improvement, or policy change. Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure

continuing operations, to maximize returns on investments, or to increase productivity. Prepare budgets for approval, including those for funding or implementation of programs. Confer with board members, organization officials, or staff members to discuss issues, coordinate

activities, or resolve problems. Implement corrective action plans to solve organizational or departmental problems. Direct human resources activities, including the approval of human resource plans or activities, the

selection of directors or other high-level staff, or establishment or organization of major departments. Establish departmental responsibilities and coordinate functions among departments and sites. Preside over or serve on boards of directors, management committees, or other governing boards.

Tools & Technology Used

Tools used in this occupation:

High capacity removable media drives — Universal serial bus USB flash drives

Mobile phones — Smartphones

Notebook computers — Laptop computers

Personal computers

Personal digital assistant PDAs or organizers — Personal digital assistants PDA

Technology used in this occupation:

Data base user interface and query software — AdSense Tracker; Databox software; Microsoft Access; Structured query language SQL

Electronic mail software — Email software; Listserv software; Microsoft Outlook

Enterprise resource planning ERP software — Microsoft Dynamics AX; Oracle E-Business Suite; Oracle PeopleSoft; SAP software

Human resources software — Halogen e360; Halogen ePraisal; Human resource information system HRIS software; Infor SSA Human Capital Management

Project management software — HCSS HeavyBid; HCSS HeavyJob; Microsoft Project

Job Specification

Knowledge

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Education Level Required

Master's degree

Skills

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Speaking — Talking to others to convey information effectively.

Coordination — Adjusting actions in relation to others' actions.

Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Abilities

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Work Activities

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Work Styles

Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

Integrity — Job requires being honest and ethical.

Initiative — Job requires a willingness to take on responsibilities and challenges.

Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.

Work Values

Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Job Descriptions

Job Title: Executive Director

Report To: Managing Director

Job Code: X1X2X3

Job Statement

His work is in the areas of Human Resources Management and Manufacturing. Banking & Insurance are nurtured by him. The partnership Initiatives with SEBI – National Institute for securities management and with NIIT - the NIIT University, is also nurtured by him.

He led the CSR project of ICICI Foundation on skilling youth and promoting livelihood. This is done under the ICICI Academy for Skills. He has held leadership positions in credit policy, debt management, business analytics, mortgage finance, consumer loans, credit cards, rural and microfinance lending and financial inclusion.

He handled project finance operations, infrastructure financing, structured finance and treasury operations. Work Context


Face-to-Face Discussions — 98%

Telephone — 100%




Duration of Typical Work Week (More than 40 hours) — 90%

Essential Functions & Responsibilities

His responsibilities include Finance, Treasury, Commercial Banking, Corporate Legal, Risk Management, Secretarial, Corporate Communications and Corporate Branding. He also has the responsibility for day to day administration of the Compliance and Internal Audit functions. He is responsible for Retail Banking, Rural Banking & Financial Inclusion Business, and securities and portfolio management business segments.

Education Level Required Master's degree

Job Descriptions

Job Title: Chief Operating Officer


Job Code: V1V2

Job Statement

He Chief Operating Officer plans, organizes, and controls all the day-to-day activities of the Bank; collaborates with the President/Chief Executive Officer in the overall administration of the Bank.

Responsible for the management of a portion of the Bank's activities to ensure maximum profits commensurate with the best interest of shareholders, customers, employees, and the public. Major

Bank functions reporting to the position of Chief Operating Officer are branch operations, human resources, business development resources, and other functions as designated. Develops and implements space-planning strategies to accommodate current and future organizational needs.

Provides a high level of customer relations and service; and ensures compliance with Bank policies and procedures. The position of Chief Operating Officer assists in attaining established Bank operational and financial goals. Performs supervisory duties of department staff, coordinates staff for coverage in all related areas of the department.


Tasks performed

To develop an integrated COO function that supports Bank with key capabilities as required to form a strategic and operational perspective.

Be accountable for the aggregate plan and delivery of systems, operations, properties & maintenance and the general operating model in Bank.

Leverage the advantages of bringing together the operational expertise and drive through more efficient ways of working.

Contribute to Bank leadership with dedicated and singular focus on execution and delivery. Represent the COO function at Executive Management(EMT)and ensure the correct specialist

knowledge is brought in to inform that committee according to agenda requirements. Ensure strategic objectives shaped at Executive Management level are translated into tactical business

plans with mechanisms for key measurements in place to monitor progress. Coordinate the efforts of the different operational areas under management to ensure minimal

duplication of efforts, maximum efficiency and to maximise value for money. Rebalance resources between different areas e.g. reallocating headcount or budgets, but within overall

approved resources for the year. Contribute to the development of business unit strategy for the next 2

-3 years by providing a view on potential improvements for products or services and an assessment of changes in external environment.

Manage departmental budgets including signing off of invoices and quotes within mandate. Escalate out of budgets items to the Managing Director for approval.

Sign off capital expenditure within budget. This includes approving purchase or sell decisions for desktop computers, laptops, departmental equipment etc.

Analyze effectiveness of processes and systems in use in general for Bank and recommend corrective action.

To be an integral part and driver of the strategic planning, capex budgeting and forecasting of business requirements and decision making process.

Build strong relationships with key external stakeholders, Government, suppliers, BON, etc.to ensure correct focus and direction for the bank at operations and technology level.

Ensure an effective and efficient operating model is maintained. Ensure that risk is effectively addressed in all aspects of the business under the COO Ensure that a proper infrastructure (building, systems and staff complement) is maintained and

developed for the bank. Accountable for planning and opening of new branches (outlets) in terms of expansion of the business

and business plans. Provide clear directions on strategic goals, translating and prioritizing them into business and

performance measure. Work with managers in the team to achieve excellent business results through continuous people

development and mentoring activities. Ensure the development of a high performing team through embedding formal Performance

Development and informally coaching management team on how to conduct the process effectively. Determine and analyses training and development needs for managers and ensure they do the same for

their teams. Ensure that identified training is budgeted for and executed. Establish and maintain a succession plan for the management team in the area using the formal Talent

Management process for identified talent and an information process for remaining roles.

Job Specifications


Project Management Certification An MBA Qualification

Abilities

Deciding and Initiating

Leading and Supervising

Relating and Networking

Persuading and Influencing

Presenting and Communicating Information

Applying of Technology and Expertise

Analysing

Creating and Innovating

Formulating Strategies and Concepts

Planning &Organising

Job Descriptions

Job Title: Chief Financial Officer


Job Code: V1V2V3

Job Statement

The Chief Financial Officer is responsible for the all of the Bank's fiscal operating results utilizing generally accepted accounting principles, such as cost accounting, budgets, and regulatory agency and government reports ensuring the safeguard of Bank assets.

Counsels senior management on fiscal control and profitability; prepares, presents and interprets financial reports to senior management; adheres to tax laws and regulatory compliance to properly reflect the financial position of the Bank.

Directs accounting department activities; provides leadership, training and supervision within the department; provides a high level of customer relations and service; and ensures compliance with Bank policies and procedures.

The position of Chief Financial Officer assists in attaining established Bank and department financial goals. Performs supervisory duties of department staff, coordinates staff for coverage in all related areas of the department.


Tasks performed

Basic Function: The chief financial officer position is accountable for the administrative, financial, and risk management operations of the company, to include the development of a financial and operational strategy, metrics tied to that strategy, and the ongoing development and monitoring of control systems designed to preserve company assets and report accurate financial results. Principal accountabilities are:

Planning

1. Assist in formulating the company's future direction and supporting tactical initiatives2. Monitor and direct the implementation of strategic business plans3. Develop financial and tax strategies4. Manage the capital request and budgeting processes5. Develop performance measures that support the company's strategic direction

Financial Information

1. Oversee the issuance of financial information2. Personally review and approve all Form 8-K, 10-K, and 10-Q filings with the Securities and Exchange

Commission3. Report financial results to the board of directors

Risk Management

1. Understand and mitigate key elements of the company's risk profile

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2. Monitor all open legal issues involving the company, and legal issues affecting the industry3. Construct and monitor reliable control systems4. Maintain appropriate insurance coverage5. Ensure that the company complies with all legal and regulatory requirements6. Ensure that record keeping meets the requirements of auditors and government agencies7. Report risk issues to the audit committee of the board of directors8. Maintain relations with external auditors and investigate their findings and recommendations

Funding

1. Monitor cash balances and cash forecasts2. Arrange for debt and equity financing3. Invest funds4. Invest pension funds

Job Specifications


Desired Qualifications: The candidate chief financial officer should have a master's degree in accounting or business administration, or equivalent business experience and 10+ years of progressively responsible experience for a major company or division of a large corporation. Should have experience in partnering with an executive team, and have a high level of written and oral communication skills. Preference will be given to candidates with an MBA in Finance and the Certified Public Accountant or Certified Management Accountant designations.

Additional Qualifications: If the company has extensive overseas operations, it may also be necessary to include a language requirement. If the company is a small one, then the chief financial officer may also take on the role of the controller. If the company operates in an industry that requires specialized accounting knowledge, then include an industry experience requirement of at least two years.

Essentials Functions and Responsibilities

Participate in key decisions as a member of the executive management team Maintain in-depth relations with all members of the management team Manage the accounting, human resources, investor relations, legal, tax, and treasury departments Oversee the financial operations of subsidiary companies and foreign operations Manage any third parties to which functions have been outsourced Oversee the company's transaction processing systems Implement operational best practices Oversee employee benefit plans, with particular emphasis on maximizing a cost-effective benefits

package Supervise acquisition due diligence and negotiate acquisitions

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Job Descriptions

Job Title: Chief Risk Officer


Job Code: V1V2V3

Job Statement

CRO has to manage diverse and complex risk profiles of large portfolios across various businesses, products and market segments by setting appropriate risk appetite framework at strategic level and ensure overall businesses are conducted within the set risk metrics.

Job Specifications

Essential Functions and Responsibilities

Established strategic risk appetite framework and fostered a transparent, risk conscious culture by aligning business and risk strategies to fulfill the Bank’s objectives, business goals Created an effective Risk organisation for execution of bank wide criteria for the risk acceptance, monitoring, control and management of various types of risks and ensured competent advices and decisions. Inculcated capital conscious approach for client selection (better rated customers), product offerings,transaction/ security structure (better LGD class) and for an efficient portfolio churning aimed at achieving optimal risk adjusted return on equity. Seamlessly executed of one of the most complex and challenging global strategic decision of the Bank in an efficient, effective and timely manner without any loss to the Bank. Underwritten credits for large corporate exposures including M&A Transactions, Leveraged buy outs, project finance, structured credits, corporate loans, working capital finance etcHandled several complex cross border Mergers & Acquisition (M & A) transactions / very large project funding transactions/ structured transactions/ Leveraged buy outs/ Bridge funding etc.Specialized in industry verticals, credit structuring and suggesting credit enhancements Formulated several credit risk policies, processes and undertaken operational risk assessment for existing/ new credit processes and products

Job Description

Job Title: Board Secretariat

Reports To: Managing Director

Job Code: Z1Z2Z45

Tasks Performed

The Secretary oversees the process of: recording and archiving the minutes of all association Board and Executive Committee meetings; holding the annual election; and calling the roll of voting members at all association Board and Executive Committee meetingsSpecific Responsibilities: Oversees all records of the Board, including meeting minutes, the Board Roster, the association

charter and any historical documents. At the request of the Board, researches organization records to provide information as necessary. Performs roll-call at all association Board and Executive Committee meetings, maintains records of

director attendance and informs the President/Chairman of excessive absences. Is sufficiently familiar with governing documents (Board Policies, articles, bylaws, Robert’s Rules of

Order, etc.) to note applicability during meetings. Oversee the annual election of officers as outlined in the association bylaws. Serves as a member of the Board of Directors and the Executive Committee, and, as such, attends all

called and/or special meetings of the Board or the Executive Committee. Performs duties assigned by the President/Chairman which includes serving as liaison to at least one

of the association’s standing committees. Assists the President/Chairman in the performance of his or her duties, whenever requested to do so.

Job Specification

Essential Functions

Accessible to all volunteer leaders and the general membership seeking answers or information about the association. Works closely with the Board and the executive director and has occasional contact with senior association staff.

Education Level Required1-year and 2-year programs in office administration. Students take general courses such as office management, report writing, bookkeeping, word processing, desktop publishing and business communication.

Skills

Proven organisational skills to adapt to changing environments . Experience of working for Director level or above . Excellent PC skills including Word, Excel and Powerpoint . High standard of copying and audio typing . Report compilation. Replying to general correspondence . Ability to prioritise work and manage time effectively .

Job Descriptions

Job Title: Director of IT Committee

Report To: Chief Operating Officer

Job Code: Z1Z2Z34

Job Statement

Directs and manages all functions of the Information Technology department. The Director of IT is Responsible for management of projects, supervision of departmental staff members and Recommendations to Administration regarding IT policy and procedures.Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.

Work Context


Telephone — 81%

Work With Work Group or Team — 65%

Contact With others — 65%

Duration of Typical Work Week — 74%


Indoors, Environmentally Controlled — 77%

Coordinate or Lead others — 52%

Spend Time Sitting — 61%


Tasks Performed

Manage project execution to ensure adherence to budget, schedule, and scope.

Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

Monitor or track project milestones and deliverables.

Confer with project personnel to identify and resolve problems.

Develop and manage work breakdown structure (WBS) of information technology projects.

Submit project deliverables, ensuring adherence to quality standards.

Prepare project status reports by collecting, analyzing, and summarizing information and trends.

Direct or coordinate activities of project personnel.

Establish and execute a project communication plan.

Assign duties, responsibilities, and spans of authority to project personnel.


Computer servers — Application servers; Web servers High capacity removable media drives — Universal serial bus USB flash drives Mobile phones — Smartphones Notebook computers — Laptop computers Special purpose telephones — Multi-line telephone systems Technology used in this occupation: Data base user interface and query software — IBM DB2; Microsoft Access; QSM SLIM Suite; Xplanner * Development environment software — Common business oriented language COBOL; CruiseControl *;

SmartBear Software Automated Build Studio; Tigris Cabie * Enterprise resource planning ERP software — Clarity Systems IBM Clarity; Collaborative application

lifecycle management ALM software; Project.net *; Vitria M3O Operational Intelligence Pattern design software — MatchWareMindView; Mind mapping software; MPI Micro Planner X-Pert;

NovaMind Merlin Project Manager Project management software — Atlassian JIRA; Microsoft Project; Wrike; Zoho Project

Knowledge


Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.


Master’s Degree

Skills

Critical Thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Coordination — adjusting actions in relation to others' actions.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Speaking — talking to others to convey information effectively.

Time Management — managing one's own time and the time of others.

Active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing — communicating effectively in writing as appropriate for the needs of the audience.

Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Work Activities

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.


Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Work Styles


Initiative — Job requires a willingness to take on responsibilities and challenges.

Persistence — Job requires persistence in the face of obstacles.




Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

WORK VALUES



Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Job Descriptions

Job Title: Director of Fraud Monitoring Committee

Report To: Chief Risk Officer

Job Code: Z1Z2

Job Statement

Manages the investigation of fraudulent and illegal activities perpetrated by a bank's customers or employees.

Defines standards and practices for fraud control and management to minimize exposure to fraud or loss.

Coordinates with local, state, and federal authorities on matters related to fraudulent and illegal activities.

Monitors the design and implementation of programs to prevent fraudulent activities and to recover any incurred loss

Tasks performed

Upgrades security systems by monitoring network environment and fraud management systems; identifying gaps in protection; evaluating and implementing enhancements.

Prepares network security and fraud reports by collecting, analyzing, and summarizing data and trends

Implements security and fraud management financial strategies by anticipating requirements, trends, and variances; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.


Analytical or scientific software — SAS softwareBusiness intelligence and data analysis software — Business intelligence system software; Guardian Analytics FraudMAP software; ThreatMatrix software; TIBCO SpotfireData base user interface and query software — Data entry software; Microsoft Access; TriZetto QNXT; VertaforeImageRightEnterprise system management software — ArcSight Enterprise Threat and Risk Management; Splunk EnterpriseSpreadsheet software — Microsoft Excel

Job Specifications

Knowledge

Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.



Customer and Personal Service — Knowledge of principles and processes for providing customer and

personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to

promote effective local, state, or national security operations for the protection of people, data,

property, and institutions.


Bachelor's degree or equivalent work experience required. 7 to 9 years work experience in a relevant

fraud investigation/detection or banking environment

Requires strong analytical and problem solving skills as well as a strong attention to detail and the

ability to think outside of the box. Project management skills a must.

Demonstrates high energy/creativity and an aptitude for fraud loss mitigation; and a relentless

customer focus

Ability to develop and monitor performance metrics for staff and systems and to concisely report data

required

Excellent verbal and written communication skills required

Basic understanding of chargeback regulatory guidelines and compliance and basic Microsoft office

knowledge required. SQL is a plus.

Skills

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for both current and future

problem-solving and decision-making.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Work Activities

Ensure that the same rules are applied objectively to employees at all levels of the organization, including senior management17Receive regular reports on the status of any investigations into reported or alleged fraudSelect outside legal counsel to direct investigations when necessary, keeping the selection process independent of management to ensure investigation is free from biasBe actively involved in any investigations involving senior managementTogether with management and legal counsel, determine whether, when, and to whom voluntary disclosure of fraud incidents is necessary.

Job Descriptions

Job Title: Director of CSR Committee

Report To: Chief Executive Officer

Job Code: Z1Z256

Job Statement

This CSR visionary and strategist is responsible for designing an overarching CSR strategy for the Company and for crafting relevant goals, policies and programs.Expand and elevate the Company’s understanding of the expectations of consumers, customers, employees, investors and the broader society with respect to responsible corporate citizenship.Work closely with senior leaders, leading the effort to fulfill the commitment to CSR in the design and

implementation of the business strategies and operational objectives of the company.

Work Context


Telephone — 90%






Contact With Others — 72%

Job Specifications

Duties and Responsibilities

To formulate and update the vision, strategy and execution of Corporate Social Responsibility (CSR) programs for the Company

To oversee, coordinate and integrate the management of the Company’s CSR programs for:

o Employeeso Environmento Communities and Interest Groupso Government Instrumentalities (LGU, GAs, legislative bodies)o Business Partners (shareholders, suppliers, clients, contractors, GFIs, ODA,

international organizations, energy family, program partners, etc.) To oversee the Company’s integrated CSR program. To conduct an annual review of the integrated CSR programs to ensure that these:

o comply with applicable lawso conform with international standards and global trends, ando are consistent with Company policies, guidelines and objectives on CSR

To ensure that the CSR program is integrated and applied consistently throughout the organization

To identify and recommend program enhancements that will increase effectiveness and overall improvement in company performance and image.

To apprise the Board/President regularly of the accomplishments and issues/concerns related to the integrated CSR program.

To redefine, in consultation with the Board, the roles, duties and responsibilities of the Committee in order to integrate the dynamic requirements of business and the future plans of the Company, subject at all times to the principles of sound corporate governance

To undertake special projects or activities which the Board/President or the Committee considers necessary, and perform other tasks or duties as may be requested or delegated by the Board or the President.


MBA or advanced degree in relevant field preferred.Experience within industryExperience within companySpecific experience in one of the key disciplines: environment, community relations, supply chain, diversity, etc.Previous international/global experience10 years of experience with high-profile branded organization in a leadership role

Job Descriptions

Job Title: Director of Risk Committee

Report To: Chief Risk Officer

Job Code: Z1Z2Z3Z4

Job Statement

Work Context


Telephone — 95%







Letters and Memos — 50%

Spend Time Sitting — 55%


Analyze and determine risks to help clients make sound financial decisions.

Determine solutions to minimize or eliminate risks.

Help clients meet financial goals.

Analyze financial statements such as profit and loss, company budget and employee headcount reports.

Compile reports showing the proposed plan of action for existing and potential clients

Review other risk factors including problems with the physical location of the organization, potential for

robberies and the likelihood of employees being injured on the job.

Examine and interpret statistical reports.

Predict the future trends from the current developments in the market and recommend the

management accordingly to plan the strategies.

Monitor and assess the post-period implementation of risk management strategies.

Aid in the constructive developments for the company to create good capital.

Tasks performed

Determining the most important of the company’s operational risks, including identifying any potentially

catastrophic risks

Making recommendations to the board of directors with respect to the amount of risk-taking activity in which the company should engage on an enterprise-wide level

Overseeing company-wide risk management practices

Establishing qualitative and quantitative risk and reward goals and monitoring key risks on a regular basis

Reviewing the company’s periodic reports to ensure proper disclosure of risks and risk factors

Reviewing systems of communication, both vertically and horizontally, to ensure the proper flow of information related to risks


Laser fax machine — Laser facsimile machines

Notebook computers — Laptop computers

Photocopiers — Photocopying equipment

Scanners — Computer data input scanners

Special purpose telephones — Multi-line telephone systems

Technology used in this occupation:

Analytical or scientific software — Aptech Systems GAUSS software; SAS software; StataCorp Stata; The MathWorks MATLAB

Development environment software — Microsoft Visual Basic; Ruby *

Information retrieval or search software — Factiva; Standard & Poor's Capital IQ Compustat; Standard & Poor's Capital IQ software

Object or component oriented development software — C++; Practical extraction and reporting language Perl

Operating system software — Linux; UNIX

Job Specifications

Knowledge


English Language — Knowledge of the structure and content of the English language including the

meaning and spelling of words, rules of composition, and grammar.



Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


Bachelor degree in administration Experience of minimum 4 years in business administration, claim investigation and support License from certified professional in Healthcare risk management

Job Descriptions

Job Title: Director of Audit Committee

Report To: Chief Financial Officer

Job Code: Z1Z23

Job Statement

Development and execution of the internal audit plan for ICICI. Responsibilities include compliance with Section 404, performing other financial, operational and other audits and special projects to ensure accuracy of financial information, effective internal controls, compliance with company policies and the applicable external regulations.

The director will manage a team of internal auditors and on occasion, external consultants, in developing internal audit scope, performing audit procedures and preparing audit reports for review by management and the Audit Committee of the Board of Directors. This includes performing critical

project management duties in the planning, scheduling, coordinating and overseeing of audit projects and status.

Additionally, the Director will be assisted by the Internal Audit Manager, with periodic reporting to the Audit Committee, risk assessment and development of the annual internal audit plan.


Appointing statutory auditors and monitoring their work (oral presentations and written report to the Board of Directors).

Examining the parent company's financial statements and consolidated financial statements before they are reviewed by the Board of Directors.

Monitoring the implementation of internal control and risk management procedures. Auditing the effectiveness of such procedures, with the help of the internal audit department. At the Board of Directors' request, reviewing major transactions being considered by Total. Implementing and monitoring compliance with the Financial Code of Ethics. Implementing and monitoring a whistle blowing process concerning accounting, internal control and

audit issues. The process is available to employees, shareholders and third parties. Where applicable, reviewing major transactions that might have given rise to a conflict of interest. Reviewing the procedure for booking Total's proved reserves.

Tasks performed

to monitor the integrity of the company’s financial statements and announcements;

to review internal financial controls and (unless there is a separate risk committee) risk management systems;

to monitor and review the internal audit function;

to recommend the appointment or replacement of external auditors and to review the effectiveness of their work;

to develop and implement policy on the use of the auditors for non audit services.

Job Specifications

Education Level RequiredThe ideal candidate has the following educational qualifications and professional experience:* Bachelor degree in Accounting with Certified Public Accountant ( CPA )* Minimum of 5-7 years of auditing experience with a public accounting firm, preferably one of the Big 4

Knowledge* Strong technical knowledge of Generally Accepted Accounting Principles* A broad-based knowledge of internal control and compliance * Significant Financial Reporting experience for a publicly listed company is preferred* Significant retail industry knowledge and experience is preferred

* Strategic planning ability* Demonstrated ability to plan, schedule and conduct audits * Ability to manage resources in and out of department* Ability to effectively distribute work load* Advanced planning and project management skills * Excellent time management skills* Ability to manage multiple projects concurrently to meet deadlines* Strong leadership skills including ability to motivate and/or persuade others (including associates in Internal Audit and business partners across the organization* Ability to work in a team setting as well as independently * Ability to effectively manage and evaluate the performance of staff* ACL experience is a plus

Skills and Abilities

LANGUAGE SKILLS:* Excellent interpersonal, written and verbal communication skills* Strong attention to detail* Ability to interact effectively and work closely with various levels of management and operational areas* Ability to create appropriate written reports * Ability to prepare appropriate work-paper documentation evidencing procedures performed* Ability to effectively communicate, both verbally and in writing, observations from review and supervision of assigned associates* Excellent presentation skills* Ability to express and explain clearly and effectively* Ability to analyze and inquire clearly and effectively (know what to ask)

REASONING ABILITY:* Ability to analyze data independently* Ability to identify errors, omissions, deficiencies, and/or opportunities for improvement * Ability to evaluate the action plans to address the matters identified* Ability to define problems, collect data, establish facts and draw valid conclusions* Ability to act with good judgment

inShare

Work Activities

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.


Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new

knowledge to your job.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Work Styles

Integrity — Job requires being honest and ethical.Attention to Detail — Job requires being careful about detail and thorough in completing work tasksAnalytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.Initiative — Job requires a willingness to take on responsibilities and challenges.Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Work values




Job Descriptions

Job Title: Senior General Manager

Report To: Director of IT Committee

Job Code: B1B2B45

Job Statement

Implements human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations; completing personnel transactions.

Develops human resources solutions by collecting and analyzing information; recommending courses of action.

Improves manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and employees.

Completes special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions.

Manages client expectations by communicating project status and issues; resolving concerns; analyzing time and cost issues; preparing reports.

Prepares reports by collecting, analyzing, and summarizing data and trends. Protects organization's value by keeping information confidential. Complies with federal, state, and local legal requirements by studying existing and new

legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.


Degree in Business Management or equivalent level of experience.

Job Specifications

Skills

An ability to communicate at all levels Target driven - with the ability to work to, and set, timely performance goals/targets

and clear objectives A strategic thinker A motivational and supportive management style An excellent communicator An experienced networker An interest in, and empathy with, farming, the environment and conservation

Job Descriptions

Job Title: General Manager

Report To: Senior General Manager

Job Code: B1B2

Job Statement

Work Context

Telephone – 100%

Freedom to Make Decisions – 80%

Structured versus Unstructured Work – 86%

Contact With Others – 79%

Impact of Decisions on Co-workers or Company Results – 73%

Face-to-Face Discussions – 77%

Indoors, Environmentally Controlled – 84%

Frequency of Decision Making – 75%

Deal With External Customers -77%

Duration of Typical Work Week -70%


Tasks performed

Oversee activities directly related to making products or providing services. Direct and coordinate activities of businesses or departments concerned with the production, pricing,

sales, or distribution of products. Review financial statements, sales and activity reports, and other performance data to measure

productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties. Direct and coordinate organization's financial and budget activities to fund operations, maximize

investments, and increase efficiency. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board

members, organization officials, and staff members as necessary. Determine staffing requirements, and interview, hire and train new employees, or oversee those

personnel processes. Plan and direct activities such as sales promotions, coordinating with other department heads as

required. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of

customer demand. Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

Job Specifications

Education Level Required: Master's degree

Job Descriptions

Job Title: Joint General Manager

Report To: General Manager

Job Code: B1B2B34

Job Statement

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

Work Context

Telephone — 100%







Frequency of Decision Making — 75%

Deal With External Customers — 75%


Tasks Performed

Manage staff, preparing work schedules and assigning specific duties.

Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

Job Specifications

Work Styles





Job Descriptions

Job Title: Deputy General Manager

Report To: General Manager

Job Code: C1C2C3

Job Statement

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

Work Context

Telephone — 100%








Job Specifications

Essential Functions & Responsibilities-

Responsible for Managing sales schemes, incentive programs and other sales promotion activities.

Responsible for reviewing and accounting og margin s of mobility business

Responsible for managing marketing funds and pass through payments of mobility vendor

Responsible for SOX and audit compliance

Responsible for monthly closing vendor claim management

Evaluating business commercials for new product launch and deals

Framing systems and process for smooth operation

Responsible for RDS reconciliation scheme management

Job Specifications


UG: B.Com - Commerce

PG:MBA/PGDM - Finance, CA

Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required

Job Descriptions

Job Title: Chief Manager

Report To: Manager

Job Code: A1B23

Supervises: All the departments of the branch

Job Statement

Tasks Performed

Plan and direct the branch operations and administer the working of the whole branch.

Supervise the human resource of its own branch department wise.

Marketing of the bank which includes achieving the deposit targets assigned to the branch.

Job Specification


16 years of education Master’s degree or equivalent

Preferred field of study in MBA Marketing

At least 5 years of experience in banking or any financial organization including marketing.

Minimum age limit is 25 years

Essential Functions and Responsibilities

Attending meetings for the marketing and making sure the targets are achieved within the given time.

Provide a superior level of customer relations and promote the sales and service culture. Evaluate the performance of the employees working under his/her supervision. Reporting about all the duties and responsibilities to the Regional Manager

Job Descriptions

Job Title: Deputy Manager

Report To: Manager

Job Code: B1B2

Job Statement

Tasks Performed

To promote the aims and objectives of the Setting;

To promote the high standards of the Setting at all times to parents/carers, staff and visitors;

To assist the manager in showing parents/carers around the Setting facilities and sending out

information;

To ensure the Setting maintains ahigh standard of physical and emotional care;

To lead a team of professional workers and to ensure good practice at all times;

To assist the manager in setting and implementing objectives and policy for the Setting;

To assist with the planning and organisation of staffing schedules and holiday rotas to ensure

adequate staffing levels are maintained in accordance with Local Authority guidelines and Setting

procedures;

To assist with the implementation of administrative procedures involved with: - registration, place

allocation, and other related matters;

To assist with the development and implementation of systems to monitor and record child

development;

To assist with the preparation and maintenance of materials and equipment;

To be responsible for the Health and Safety standards appropriate for the needs of young children

and ensuring staff compliance and awareness;

To ensure high standards of hygiene and cleanliness are maintained at all times;

To ensure the Setting maintainsa high quality environment to meet the needs of individual children

from differing cultures and religious backgrounds, and stages of development;

To ensure confidentiality of information received;

To assist with staff development and training;

To assist the manager in the supervision of thetraining of students in placement within the Setting;

Liaise with parents/carers, other family members and staff to help ensure that the particular needs

of children are met and that parental choice is considered in terms of care given;

To liaise with outside agencies as required;

Assist the manager with the efficient upkeep of the building and maintenance/stock of equipment,

furnishings and fittings;

Maintaining staff awareness of fire drill in accordance with the code of practice;

To attend monthly staff / planning meetings and training sessions outside working hours;

To undertake such other duties and responsibilities of an equivalent nature as may be determined

from time to time by the Setting manager;

To deputise for the manager in their absence.

To actively promote and support the safeguarding of children and young people in the workplace,

ensuring that all staff and volunteers observe Setting policies and procedures to keep children safe

from harm.

Work Context


Telephone — 74%


Letters and Memos — 78%

Job Specifications


High School DiplomaCredit Union Experience

Possess minimum of three years of related experience to include proven sales and lending competency.

Skills

Proficiency with Microsoft Word, Excel, Outlook

General computer familiarity

Working knowledge of banking software- Symitar System proficiency a plus

Abilities

Ability to work professionally with credit union members and staff. Display courtesy and attentiveness to both members and co-workers Flexibility/Willingness to change as job evolves and daily schedule changes. ƒ Recognition of members, greet with a smile and use members name whenever possible. Upon completion of branch visit – ask member if “there is anything else I can do for you today” if

not, “Thank you and have a nice day” (Sample Language) ƒ Patience and understanding with difficult members. Team player

Essential Functions & Responsibilities:

Establishing and maintaining positive customer relationships. Planning and monitoring the progress of new and existing financial products.

Responsibilities and work activities may vary between retail, corporate and commercial banking. They may be assigned customer handling tasks such as passing a cheque, cash management, or

issuing drafts. The person may be shifted to other departments subsequently.

Job Descriptions

Job Title: Assistant Manager

Report To: Manager

Job Code: A1B12

Job Statement

• Thorough knowledge of credit union products and services.

• Coaching to meet branch and individual sales goals.

• Maintain a highly motivated, well-trained staff along with maintaining effective employee relations.

• Develop the MSRs in sales, technical and people skills.

• Ensure that credit union policies and procedures are adhered to.

• Ensure adequate staffing for efficient branch operation.

• Be in compliance with Federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.

• Perform all job responsibilities with a positive approach at all times.

• Resolve member problems that require a management-level decision.

• Responsible for MSR department evaluations in MSR area.

• Advise Branch Manager of any department or branch office issues

Work Context



Telephone — 100%


Job Specifications

• Proven Sales skills, by demonstrated success in consistently meeting sales/production goals

• Staff Coaching in Sales techniques and achievement of retail sales goals both on the individual level and branch level.

• Experience in processing account transactions, loan applications,new accounts.


• High School Diploma

• Credit Union Experience

• Banking courses or related seminars

Skills

•Proficiency with Microsoft Word, Excel, Outlook

•General Computer Familiarity

Job Descriptions

Job Title: Senior Officer

Report To: Manager

Job Code: A1A2A3

Job Statement

Achieving assigned PMS through assigned channel Handling home insurance product To achieve product-wise volume and value targets. To solve problems/issues and develop a strong relationship with the channel To provide after sales service.

Essential Functions & Responsibilities:

Achieving the sales target assigned through an array of retail products available with the company Achievement of product-wise targets

Formulate outbound and inbound sales plan to acquire new HNI customers for increasing customer base of the portfolio

Conduct risk profiling of all mapped clients for better advisory on investment needs

Ensuring client contactability at all times through updation of latest contact details in all necessary systems

Job Specifications:

Education Level Required Bachelor's degree

Skills

Screening Talent Acquisition Technical Recruiting Sourcing Vendor Management Team Management Recruiting Performance Appraisal Performance Management Business Development MIS HR Consulting Talent Management Relationship Management Executive Search Employee Relations Market Research

Work Styles:

Integrity — Job requires being honest and ethical. Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress

situations. Leadership — Job requires a willingness to lead, takes charge, and offer opinions and direction. Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. Initiative — Job requires a willingness to take on responsibilities and challenges.


Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Concern for others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Work Values:

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.


Job Descriptions

Job Title: Junior Officer

Report To: Senior Officer

Job Code: A1A2

Job Statement

The incumbent would be responsible for achieving the monthly sales targets, assigned to him/her, for various products and services offered by ICICI Bank.

Cross sell new product and service opportunities Market mapping, customer mapping, competitor mapping in the geography assigned Proactively identify sales prospects and do business development activities in the geography assigned Follow up on new leads and referrals resulting from field activity Coordinate with internal teams to accomplish the task assigned Work within the compliance boundaries set by the regulatory bodies and the Bank Work for satisfying the customer needs by right selling the products and services offered by the Bank Proactively resolve customer queries/issues in order to achieve highest customer satisfaction

Maintain periodic status reports, including daily activity matrix and calls/follow-ups made

Essential Functions &Responsibilities :

Follow the various internal guidelines and procedures of the bank Ensure customer satisfaction. Resolve customer queries/issues

Job Specifications

Education Level Required Bachelor's degree

Skills required

Good communication Ability to build and maintain relationships with new and existing customers Ability to engage with people in a convincing manner Ability to generate ideas which can help him/her and the team to achieve the targets assigned Drive and passion for result

Work Styles


Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.


Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Persistence — Job requires persistence in the face of obstacles.

Work Values-

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

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