icer service report
TRANSCRIPT
ICER SERVICE REPORT SEPT 2020
Developer/Login Nodes Batch Queue/ClusterNUMBER OF USERS
ACCESSINGICER COMPUTE SERVICES
This figure shows a breakdown of users who accessed ICER compute services:466 users accessed the developer nodes to submit jobs to the queue.
608 interactive users utilized only ICER developer nodes to do their work. This includes users who:> Only need access to software (ex. Matlab, mathematica) > Still in the software development process and have not submitted a job > Find development nodes su�cient for their research.
NUMBER OF USERSACCESSINGICER SUPPORT SERVICES
NUMBER OF RESEARCHERS UTILIZING ICER’S SERVICES
608466
Users with Tickets
O�ce Hours
Workshops
46
1186 Support 19%
Compute 94%
6
1573
3 0
47
8
ICER SERVICE REPORT SEPT 2020
COUNT OF UNIQUE USERSACCESSINGDEVELOPMENT NODES
COMPARISON BETWEEN NUMBER OF USERS USING ICER SUPPORT AND COMPUTE SERVICE
Compute
Support
962 158
Development Node Host Name
66
Queued Start Finish
NU
MB
ER
OF
JOB
S On a typical day, the scheduler processes approximately 91,830jobs. This includes jobs that are queued, jobs that start and jobs that end. Put in another way, the scheduler manages approximately 64 jobs per minute.
2020
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01
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03
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05
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07
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09
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11
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13
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15
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17
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19
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21
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23
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25
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27
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29
0k
20k
40k
60k
80k
ICER SERVICE REPORT SEPT 2020
TICKET ACTIVITY SUMMARY
TICKET MESSAGE SUMMARY
AUGUST TICKET HIGHLIGHTS
104New User Accounts created
in SEPT
Total Users’ Messages
553
Total ICER’s Messages
526
Tickets Created Tickets Updated Tickets Resolved Open Tickets
237 316 208 18
CHUN-MIN CHANG
WEB PORTAL TO HPCC RESOURCES Research Consultant
TICKET RESOLUTION STATISTIC
Messages answered within 5 hours
Messages answered within 5 - 12 hours
Messages answered within 12 hours - 24 hours
Messages answered within 24 hours - 2 day
Messages answered in more than 2 days
Messages answered in September
39160.61%
16.37%
9.46%
5.37%
8.18%
ICER SERVICE REPORT SEPT 2020
Report Contributors: Camille ArcherChun-Min ChangJim LeikertXiaoxing (Adele) Han