ibm real time personalization
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IBM Customer Engagement Solutions
Real-Time Personalization
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Real-time personalizationcreates emotional engagementsat massive scale.
IBM Customer Engagement Solutions / Real-Time Personalization
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IBM Customer Engagement Solutions / Real-Time Personalization
31 2Present relevant offers and recommendations
Understand every customer in context
Embrace the individual
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IBM Customer Engagement Solutions / Real-Time Personalization
Location-based offersand recommendations
Pattern-based offersand recommendations
Abandonmentprevention
Cross-sell/Upsell offers
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IBM Customer Engagement Solutions / Real-Time Personalization
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A top U.S. retailer achieved a
400%increase in follow-on sales revenue through personalizing point-of-sale and website offers.
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IBM Customer Engagement Solutions / Real-Time Personalization
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A multi-channel retailer increasedincremental revenue by $500 million anddigital conversion rates by more than 10%through automated contextual productrecommendations.
$500million
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IBM Customer Engagement Solutions / Real-Time Personalization
A loyalty-management company in London increased sales revenue by 200% in less than 5 years by standardizing and automating marketing executions across campaigns and channels.
200%revenue increase
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IBM Customer Engagement Solutions / Real-Time Personalization
ING consolidated marketing campaignsby automating critical functions, cuttingcosts by 35% while increasing ROI.
35%decrease in costs
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IBM Customer Engagement Solutions / Real-Time Personalization
Hiroshima Bank used cloud-basedanalytics to tailor cross-sellingand promotions, increasing marketingconversion rates by an expected 20%.
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IBM Customer Engagement Solutions / Real-Time Personalization
Israel Discount Bank uses behavioralanalysis and business rules to personalizeoffers in real time, increasing revenueand improving customer satisfaction.
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IBM Customer Engagement Solutions / Real-Time Personalization
Air France consolidated and personalizedcustomer communications, dramaticallyreducing customer-handling costs whileimproving open and click rates.
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IBM Customer Engagement Solutions / Real-Time Personalization
IHG creates and personalizes offersacross seven hotel brands in 100 countries,generating 250% more clicks per dayand increasing revenue per impressionby more than 400%.
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250%more clicks per day
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IBM Customer Engagement Solutions / Real-Time Personalization
Aimia standardized and automated itsmarketing execution, increasing salesrevenue by 200% in less than five years.
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200%increase in sales
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IBM Customer Engagement Solutions / Real-Time Personalization
Telefonica | Vivo customized and automated its marketingcommunications, increasing customer opt-in ratesby 70% and reducing campaign operating costs by 80%.
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70%increase in customeropt-in rates
80%reduction of campaignoperating costs
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IBM Customer Engagement Solutions / Real-Time Personalization
Mobily used personalized offersto improve cross-selling and up-sellingin its call centers, increasing averagerevenue per user by 15%.
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15%increase in revenue
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IBM Customer Engagement Solutions / Real-Time Personalization
Sky Italia instantly segments and personalizescustomer messages, improving call-centereffectiveness by 200% and reducing time tomarket for new retention promotions by 500%.
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We work with clients at every stage of the personalization transformation journey.
IBM Customer Engagement Solutions / Real-Time Personalization
Limited personalization over a single channel
Integrated data and multi-channel personalization
Personalizing for every customer at every touch point
Targeted Multi-channel Omni-channel
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