ibm dc transition

8/6/2019 IBM DC Transition

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IBM Global Technology Services

Greenock ColocationData Centre Technical Overview

The IBM colocation service

operates from a new £3 million

purpose built data centre at IBM

Greenock. The colocation centre

is located within the secure

confines of the IBM Campus. With

its own railway station, and with

Glasgow Airport only 30 minutes

away, and ample dedicated client

parking, the colocation data

centre is easy to reach.

A low cost service that provides a secure and

resilient environment for clients’ infrastructure,colocation has been designed using IBM’s extensive

knowledge of data centre hosting and design and

leverages the latest technologies and processes

for a data centre. Charges are fixed or metered,

predictable, and billed monthly. The client has the

choice of retaining management and monitoring

responsibility for the equipment (Colocation), or

asking IBM to perform basic management andmonitoring functions (Colocation Plus). Client-owned

equipment from any provider is welcomed in the data

centre.

In addition, optional offerings include extra security

from IBM’s ISS subsidiary and hardware and/or

application monitoring are available.



Greenock ColocationData Centre

Contents

Table 1 3

General Specification

Table 2 3

Summary – Technical Specification

Table 3 4

Technical Specification of

Colocation Datacentre

Table 4 5

Service Components Summary

Table 5 5

Facility Services Summary

Table 6 5

Service Level Objectives

Table 7 6

On-Site Operations Support

Table 8 6

Service Responsibility Matrix

Table 9 6Service Level Objectives

The IBM colocation service operates

from a new £3 million purpose built

data centre at IBM Greenock. The

colocation centre is located within the

secure confines of the IBM Campus.

With its own railway station, and with

Glasgow Airport only 30 minutes away,

and ample dedicated client parking, the

colocation data centre is easy to reach.



Table 1General Specification

Table 2 Summary – Technical Specification Feature Colo Colo Plus

Raised floor (1 tonne per sq metre) Y Y

Power (single UPS feed) Y Y•Singleor3phase Y Y

•Dieselgenerator Y Y•MaintenancefreePDU Y Y•Powerstripssuppliedforpowerdistribution Y Y•Additionalpower(optionalextra) Y Y

Lighting designed to CIBSE spec Y Y•Emergencylighting Y Y

Airconredundantcoolingcapacity Y Y•Underfloorairconditioning Y Y

Securitylockableracks Y Y•Swipecarddooraccess Y Y•CCTVcameras Y Y•Securitypersonnelonsite24*7 Y Y

Firedetection(toBS5839) Y Y

•Sprinklersystem Y Y•VESDAflooralarms Y Y•Ceilingfirealarms Y Y

ConnectivityfromAT&T(2x100Mbconnection) Y Y•ChoiceofPTT Y Y•Dynamicfailover Y Y•Bandwidthinincrementsof1Mb Y Y•Cat6cableprovided Y Y

Features of the IBM Colocation offering Colo Colo Plus

SecurelocationinIBM’scampus Y Y

DatacentrespecificallydesignedforColo Y Y

Accountmanagerforyouraccount Y Y

Easyaccessbypublictransportorroad Y Y

Scalablesolution Y Y

Reducedcarbonfootprint Y Y

Operationssupport(‘handsandeyes’) Y Y

Simpleandsecureaccesstoracks24*7 Y Y

Cablingandconnectivity Y Y

Racking,shelvingandpanellingforthesuppliedcabinets Y Y

Chargesarefixedandpredictableandbilledmonthly Y Y

Meteredpowercharges Y Y

AccesstoIBMdatacentreexpertise Y Y

ContactCentre(upto23languages) Y Y

Optional add on Services:•InformationProtectionServices(Backup/Recovery) N Y•RemoteManagedInfrastructureServices N Y•InternetSecuritySystems N Y•IntegratedCommunicationServices N Y

•MaintenanceandTechnicalSupportServices N Y•EndUserServices N Y•StorageandDataServices N Y



Table 3 Technical Specification of ColocationDatacentre

Technical Specification

Raised FlooringRaisedflooringaccommodatesmachinesupto1tonneinweight(10kN/m2)

PowerThedatacentrehasthefollowingpowerattributes:•Singleor3phasepowersupplies,terminatedatcommandosockets,areinstalledundertheraised floor.EachrackordevicehasthecapabilityofbeingpoweredfromtwodifferentPDUs.•Dedicatedelectricalinfrastructure•SinglestaticUPSwithinternalstaticbypassandmaintenancebypass

•DesignedtoensurewholesystemcanbemaintainedwithoutimpacttotheDC•Dieselgeneratorwithbackupfuelsupply•Floormounted“maintenancefree”PowerDistributionUnits(PDU)positionedacrosstheData Centreareainordertoeffectivelydistributepowerbetweentheracks.Additionalcircuitscanbe installedwithouttheneedforthePDUtobetakenoffline.

Lighting•LightingisdesignedtoCIBSEregulationsandinaccordancewithIBMstandardsinstalledat 45°angle•EmergencylightingcompliestoBS5266

AirConditioning•Theairconditioningdesignistomaximisetheunderfloorstaticpressuretoprovideuniformair distributionthroughouttheroomandtoalsocontrolthehumidityofthespace.•Basedonthehot/coldaisleprinciples•Multipleindividualin-roomcoolers

•Redundantcoolingcapacity•Thedatacentreisservedfrom2independent260KWaircooledchillers,locatedwithinanexternal compound,eachratedat100%ofthetotalcoolingloadoftheDatacentre.•Internally,withinthe2,500squarefootarea,4x28kWdownflowcoolingunitsdistribute

conditioned air under the raised access floor.

Security•Processesareimplementedinordertocontrolphysicalaccesstohardware•Individualsecureracksareinstalledwithinthedatacentreinordertosecureclients’equipment Eachrackisfittedwithsuitablelockswithassociatedaccesscontrolprocedures•Dooraccessswipe/proximitycardreadersareinplaceateachdoorinthedatacentretoprovide maximumsecurity•InadditiontothisalarmmonitoringwithCCTVcamerasisalsoinplace1.1.6

Fire detection•FirealarmsysteminstalledtoBS5839comprisesautomaticdetectionviaceilingmountedsmoke

detector,sounderunitsandmanualbreakglassunits•Asprinklersystemisalsoinplace•VESDAalarmsinfloor•Pointfiredetectionalarmsinceilinglevel•Dedicatedwetsprinklersystemoperatedasindividualsprinklers

Connectivity•Connectivityissuppliedby2x100Mbconnection(oneprimary,onebackup)todifferentand diverseAT&TpointsofpresenceintheUK.Thephysical100Mbconnectionsaresuppliedby differentPTTswithconnectionsintotheGreenocksitewithAT&Tsupplyingtheterminationrouter attheGreenockendandtheNodeatthePointofpresenceendofthecircuit.Thisensuresfull physicaldiversityoftheconnectionsintoGreenockwithabackuprouterattheGreenocksiteandan alternativeAT&TPointofPresenceattheotherendofthecircuit.•DeliveryofInternettothecustomerenvironmentisdonewithaLANdropcablefromtheISPs, shouldthatbeselectedaspartofthesolution.Theliveandthebackupdropcablesarepresented

onanHSRPaddressintothecustomerenvironmentenablingdynamicfailoverintheeventof equipmentfailure.AsubnetofIPaddressesisavailabletothecustomerdownthedropcables whichterminateonthesameprivateVLANonacustomerswitch.•Bandwidthisavailabletothecustomerenvironmentinincrementsof1Mb.•Thisformsthebasiclevelofinternetconnectivityincludedinourcolocationoffering.Weofcourse tailormorecomplexclient-specificrequirementswiththeappropriatetechnicalsolutioningaspart

of our requirement gathering process, to ensure the right solution is designed to meet client needs.

AccountManagement•ClientshaveaccesstoIBMAccountManagement.Thepurposeofthisteamistoprovideafirst

point of contact for:– Operational issues– Commercial and relationship issues– Solutioning growth opportunities.



Facility Services Summary

IntroductionServerspaceisavailableinrackconfigurations.Whenclientequipmentisplacedinarack,therackspace is locked to protect client equipment from physical harm.•EachfacilityincludesUPSbackedpowerfeedsizedtomeettheenvironment.•Facilitiesaresupportedwith24X7365daysoftheyearphysicalsecurity.

ImplementationOverview.DescriptionofStandardServices:Facility•Customersarerequiredtogive4hoursnoticeforasitevisit•CustomerspassthroughsecurityandarealsoescortedtotheirSpace•Customersmustcarryproofofidentityatalltimes•TwolevelsofauthorisationarerequiredfortheremovalofCustomerComponents•Customerstoprovidealistofequipment.

RackSpaceSecuredRackSpaceisavailableasfollows:•ThepowersuppliesineachrackaresuppliedfromdifferentPDUsforresilience.Itisdeliveredto theequipmentitselfviatwo12waypowerstrips.Themaximumallowableloadperrackis8Kw.•Eachrackhas2x24Waypatchpanels,eachfromdifferentswitchestoensureresilience.Dataand patchcablingthroughoutthefacilityistoCat6standard.


Activity/Function Service Level Objective

PowerSupply–Operationalandredundant IBMaimstoprovidepowertothePower electricalpowersuppliesviaUPSsystem. DistributionUnitswiththerackspacewith

100%availabilitySecurity–AlarmsystemsandClosedCircuit Providedona24x365basisTelevision

ClimateControl Anaveragetemperatureof21°(+or-2°)Cwill bemaintainedinthedatacentre

Table 4 Service Components Summary

Table 5 Facility Services Summary

Table 6 ServiceLevelObjectives

Service Components Summary

Hosting SpaceIBMprovidesfloorspace,cabinetspaceandcabinetstomeetclient’scurrentneeds–andcanbereconfigured to evolve along with client requirements. The rate charged for space includes all costsincludingpower,air-conditioningetc.Thereisnoutilisationchargeappliedontopoftherate

Facilities EquipmentIBMprovidestheappropriate:•Racking,shelvingandpanellingforthesuppliedcabinets•Cat6Cabling

•PowerstripsforpowerdistributionAdditionalPowerIBMcanprovideadditionalpowertosupplementthestandardsupplyifthisisrequiredforyoursolution

Standard InstallationIBMinstallsandpowersupyourserversattheGreenockdatacentre

Operations SupportIBMcanprovideOperationsSupport(‘handsandeyes’).Thisassistanceisoptional,isdrivenbyyourspecificrequirements–andisonrequestthroughtheIBMCustomerServiceCentre

TransitionManagementandProjectManagementIBMassignsaCustomerBoardingManagerwhoisresponsibleforbothtransitionandprojectmanagementactivities.TheBoardingManagerworkswithclientsduringthetransition,andhelpsensurethattheinstallationplanisexecutedaccurately,inordertominimisetheimpactonclient’sexistingbusinessprocesses.

SteadyStateAccountManagementIBMprovidesclientwithanAccountManagementfunctionwhoseroleistomonitortheservicethatIBMprovides,andtosuggestmethodsofimprovementinlinewithchangingclientbusinessrequirements.Ultimatelyresponsibleforcustomersatisfaction,thisteamworksinconjunctionwiththeIBMCustomerServiceCentreandotherIBMsupportgroupstoensuretheserviceisdeliveredefficiently. The team acts as a point of escalation for operational or technical issues, and ensuring allaspectsofProblemManagement,ChangeManagement,IssueTrackingandotherrelatedactivitiesareco-ordinated.

SiteandInfrastructureDesignWorkingwiththeclient,IBMsuppliesanyspecificsiterequirementsthatmayhaveanimpactontheoverall design.



Table 7 On-SiteOperationsSupport

Table 9 ServiceLevelObjectives

Table 8 ServiceResponsibilityMatrix


IntroductionOn-SiteOperationscansupplementclient’sremotestaffinenablingthecontinuousoperationoftheservice.Supportismeasuredineventsinblocksof1hourwhichincludemanualserverreboots,LEDstatusfeedback,tapechangesandtapepreparationforshippingoff-site.

Implementation Overview

DescriptionofStandardServices:•Clientssubscribeonamonthlybasis,forwhich2-4hoursassistanceperrackisavailableper month(dependentonclientneeds).Anyadditionaltimerequested,abovetheagreednumberof

hours,willbechargedonanhourlybasis•Servicesareavailable24hoursperday,7daysperweek•ClientwillscheduleeventsbycontactingtheCustomerSupportCentre•RebootServiceincludes: –Arebootsequence(whichistobeprovidedbytheclient) –ProvideLEDstatusfeedbacktothemonitoringcentreorclient –ProvideconfirmationofRebootprocesssatisfactorycompletion.


Activity/Function Service Level Objective

ClientAccess 24houraccessavailability,with4hoursnoticerequired.


Responsibility

Non-Automated Reboot Service IBM Client

Log and dispatch event requests Perform

Providerebootprocessdocumentation Perform

Initiatereboot/power-onaccordingtocustomerprocess Perform

Provideon-siteequipmentLEDstatusfeedback Perform

Notifyclientofanyproblemsincurredduringreboot/power-onprocess Perform

Provide confirmation of completion of events Perform

Prospective customers are very

welcome to view the facility at IBM

Greenock at any time.



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