Meeting the new demands of Hybrid Applications

Angus Jamieson - Hybrid Cloud Management Architect

March 30, 2017

IBM Application Performance Management

Today’s Hybrid Applications

Hybrid Application

End users

Devices

MiddlewareWeb Servers,

App Servers, …

BackendDataBases, Z

Backends, …

Cloud Workloads

On Premises Workloads

Application Resourceson IaaS, PaaS (VMs,

containers, Cloud Foundry

runtimes, etc)

Cloud-native

Cloud-enabled

Seamless portability across any IT

landscape using containers

enables growth in hybrid

applications

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Cognitive insights to drive DevOps in a Hybrid environment

Build

RunManage

APM today needs to provide..

Learn, predict and adjust before it becomes a problem

Recommend solutions &self-heal with automated actions

Integrated tightly with Build and Run aspects of DevOps lifecyclefor continuous delivery

One place to manage workloads located in cloud or on-premises

Discover and analyze the impact of application dependencies across environments

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APM Video on YouTube

Reducing & Preventing Outages and Slowdowns for the 24/7 Hybrid Application World

Application Performance Management can help

Diagnose for quicker problem resolution

Identifyperformance issues beforehand

Isolate where the problem is occurring

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Improve availability by 60-90%Reduce outages by 50% or more Diagnose problems 90% faster

Today’s Hybrid Application

End users

Devices

MiddlewareWeb Servers,

App Servers, …

BackendDataBases, Z

Backends, …

Cloud Workloads

On Premises Workloads

Application Resourceson IaaS, PaaS (VMs,

containers, Cloud Foundry

runtimes, etc)

Application Performance Management (APM)Meeting the new Demands

3rd Party Services

APM Capabilities Overview

Systems & Hypervisors, Network, Storage

Middleware, Databases, Services

Applications: Cloud, mobile, Traditional

Topology:

Tracks and displays

dependencies

APM UI

Diagnostics:(Deep Dive):

Traces/displays methods

and timing to get to

line of code causing

delays

End User Monitoring:(Synthetic & Real)

Measures availability &

response time from

the user perspective,

across geographical

locations

Transaction Tracking:

Gathers /displays

response time across

components so end-to

end timing is

understood

Reporting/Analytics:

Metric history and trending

Metrics and logs analysis

Dynamic baselines

Predictive analysis

Resource Monitoring:

Collects Metrics,

Propagates status

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IBM APM Portfolio

IBM Application Performance Management AdvancedThe best option for managing your critical applications in production

IBM Application Diagnostics Find performance bottlenecks in application code

IBM Application Diagnostics Find performance bottlenecks in application code

IBM Application Performance ManagementEnd user experience, end-to-end transaction tracking and application resource monitoring

IBM Application Performance ManagementEnd user experience, end-to-end transaction tracking and application resource monitoring

IBM MonitoringApplication-Aware Infrastructure Monitoring for huge array of infrastructure & resources

IBM MonitoringApplication-Aware Infrastructure Monitoring for huge array of infrastructure & resources

Single Platform available as SaaS, On-Premises, Hybrid

Add-ons IBM Operations Analytics Predictive InsightsAutomatic thresholding and anomaly identification

with multi-variate analytics

IBM Website Monitoring on CloudApplication availability from around the

world with synthetics

Extension PacksFor specialized domains

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IBM Runbook Automation

Create and execute runbooks and automated tasks

IBM Customer Experience Analytics

Business insights on omni-channel customer behavior

MobileFirst Quality Assurance

Mobile crash Analytics, Mobile Testing and sentiment

analytics

Additional

Add-ons

Bluemix Availability Monitoring

Ensure your Bluemix applications

are available & identify root cause with synthetic monitoring,

IBM APM for IBM MiddlewareWidest and deepest coverage in the industry

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� IBM‘s Application Performance Management (APM) is the only APM solution to support

the full IBM Middleware stack including IBM MQ, IBM Integration Bus (IIB), Websphere

Application Server (WAS), IBM DataPower and more.

� Monitor the performance and availability of your critical IBM Middleware applications to

identify problems before they affect users, visualize performance bottlenecks, and more…

Why Deploy IBM APM with WebSphere Application Server

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1. Monitor all WAS servers in the enterprise with one integrated APM dashboard

– Comprehensive WAS monitoring – from PMI resource metrics

to application code level visibility

– Automated detection of problems

– Automated corrective actions

2. Application Server Resource Monitoring & Diagnostics– Thread/Connection pools

– Garbage Collection & Heap metrics

– Application & transaction response time

3. WebSphere XD monitoring via Deployment Manager– Status of application servers, clusters,

number of servers running in the cluster

Why Deploy IBM APM with IBM MQ

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1. Proactively prevent issues– What issues are occurring on my Queue Managers?

• Automated detection of Queue Manager problems with automated

and ad hoc corrective actions

2. Ensure Availability– What is the configuration of my Queue Managers?

• Discovers all MQ objects

• Discovers all the MQ subsystems and track versions and changes

– What queues and channels are having issues and affecting my applications?• Monitoring of queue depth, dead letter queue, and queues not being read by an app

• Monitoring of message rates and oldest message age

• Uses MQ log files to provide details on root cause of queue related problems, helping to reduce

MTTR

3. Identify and resolve performance issues– Are my channels affecting my applications ability to communicate properly?

• Monitoring of channel status and throughput

• Notification of issues with apps trying to utilize MQ channels Monitoring of Transmission Queue

performance

• Predict and alert on expected time to Queue full

Why Deploy IBM APM with IBM Integration Bus

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1. Proactively prevent issues– How is the Integration Bus (IIB) affecting my applications?

• Discovers IIB environments to determine configurations and compliance

• Automated detection of problems

• Automated and ad hoc corrective actions

• Monitoring of the status of integration brokers & servers, message flows

2. Ensure Availability– Am I meeting Service Level requirements with my application integration solution?

• Monitoring and alerting on:� Quantity & speed of messages flows� Elapsed & cpu timing (average, max, min) of flows and processing nodes� Error counts

• Uses IIB log files to provide details on root cause of integration server problems

3. Identify and resolve performance issues– Are my integration servers getting the appropriate resources to ensure applications are

getting the appropriate service?• Monitoring and alerting on JVM statistics and other resource statistics

• Check for connectivity to the queue manager (for MB v7/v8, IIB v9 – not needed for v10)

• Uses IIB log files to provide details on root cause of message flow problems, helping to reduce MTTR

Why Deploy IBM APM with IBM DataPower

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1. Monitor all DataPower appliances in the enterprise with one integrated APM dashboard

• Automated detection of problems• DataPower managed as part of overall application environment

2. Ensure Availability of each DataPower appliance• Appliance resource utilization & performance status

� CPU/Memory/Filesystem usage� Inactive objects� Ethernet Interfaces throughput� Service Status� Transaction throughput� HTTP/MQ/SQL active connections

• Appliance latency log monitoring

3. Performance of DataPower services• Transaction tracking isolates application level performance bottlenecks• Drill down to appliance detail for diagnosis of performance issues

End to End Transaction Tracking for IBM Middleware

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MQ IIBDataPower

WAS

Isolate bottlenecks across the IBM Middleware stack by

visualizing the relationships and transaction flows between

components and identifying hot spots

APM Adoption Model With clear path to deeper insights for IT Ops, LOBs, Developers

IT OPS LOB Developers

IsolateDiagnose

Identify

Eventing & Alerting

Predictive Alerts

Synthetic Monitoring

Va

lue

Resource Monitoring

Correlation of Data and Analytics

Capabilities and insights

SaaS, On-Premises, or Hybrid deploymentsSaaS, On-Premises, or Hybrid deployments

End User End User Experience Monitoring

Transaction Tracking

Deep Dive Diagnostics

Log Search

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Application Performance Management on IBM Marketplace https://www.ibm.com/marketplace/cloud/application-performance-management/us/en-us

EXPLORE

Interactive Live Demo driven by scenarios

TRY

Free 30-day trial. Zero to running solution in less than 30 minutes

BUY

Buy the package that suits your needs.

Choose from persona-based offerings

EXTEND

Extend and integrate quickly with various

services, like event and ticket management

LEARN

Screenshots, videos, blogs, customer testimonials, and other content to enable your buying decision and to help

you once you get started

Additional InformationIBM Application Performance Management

Synthetic Monitoring – Overview

•Record your synthetic transactions visually using a Firefox browser plugin

•Built upon industry leading Selenium technologyScript Recording

•Uses real browsers which download and run all content, including AJAX

•Geographically distributed points-of-presence hosted in IBM SoftLayer data centersScript Playback

•Modern web UI

•Rapidly diagnose the root cause of an issue

Real-time Dashboards

•Get notified of availability or performance issues via email

•Integrate with on-premise OmnibusAlerting

•Upload synthetic transaction scripts

•Configure playback schedules, locations, thresholds and variableSelf-service

Management

•Long term historical reporting built upon CognosReporting

IBM Website Monitoring on Cloud is a pure SaaS offering for monitoring the availability of your public Internet facing websites from multiple geographically

distributed points-of-presence.

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Anomaly DetectionAlerting before potential issues become service

impacting, enabling IT to shift from reactive to proactive

Cognitive IntelligenceDynamically learns application and infrastructure

behavior; manages thresholds dynamically

ForecastingForecast anomalies and metrics to identify potential critical

issues

Multivariate AnalysisDiscover related KPIs for deeper insight and faster mean

time to repair

Challenge: Reacting to performance thresholds is not enough. IT Staffs must become proactive to ensure mission critical applications never go down.

Predict

IBM Watson Inside

IBM Operations Analytics – Predictive Insights

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Predict

Expert Advice

Any competitor can isolate problems. IBM helps clients quickly resolve them

Breadth of Searchable DataSearch across all of your IT operational data to

quickly resolve issues

Big Data Platform

Built on top of the IBM Big Data Platform; industry-leading text analytics included

Mainframe Support

Ingest data from both distributed and z sources

Challenge: To diagnose service problems in applications, and the infrastructure supporting them, requires quickly analyzing incredible amounts of both structured and unstructured data

Search

IBM Operations Analytics – Log Analysis

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Functionality & Agents in each offering – On-prem & SaaSIBM Monitoring IBM Application Diagnostics IBM Application Performance

ManagementIBM Application Performance Management

Advanced

• Application-Aware Infrastructure

Monitoring for huge array of

infrastructure & resources

• Agent Builder

• Find performance bottlenecks in

application code

• IBM Monitoring features

• Transaction tracking

• End User Experience

• IBM Monitoring features

All features - The best option for managing your

critical applications in production

� Breadth of coverage– Link to SaaS based

coverage

– Link to on-prem based

coverage

APM Portfolio – v8.1.3 - Available now across SaaS and on-prem

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� Key enhancements include:

– One hybrid view for Bluemix and non-Bluemix workloads� Visualize Bluemix and non Bluemix workloads in the APM UI

– Extensive improvements in real and synthetic end user monitoring� Geo location views of users/sessions

� Reporting on HTTP errors in synthetic monitoring

– Pathway for 1000’s of existing customers to upgrade with full co-existence of agents� One visualization of old and new agents

� One reporting interface for old and new agents

� Gradual upgrade without rip and replace

– Introducing new monitoring for � SAP HANA

� Hadoop

� Citrix VDI

Hybrid Application MonitoringAPM 8.1.3 - Bluemix Integration

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� Enable the monitoring of the Bluemix application

to be fed into the on-premises APM Server

– Data fed via IBM Secure Gateway

� Integrates Monitoring and Deep Dive Data

AgentAgent

IT Ops

BluemixDeveloper

ApplicationApplication

APM 8.1.3

APM(On-Premise)

DC

SecureGW

Secure GW

APM BMSupport

Key Capabilities Bluemix Availability Monitoring (Public only, Syndicated in Dedicated)

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� Detect performance problems of applications using Synthetic Monitoring of web pages, REST APIs and user interactions on web pages using Selenium

� Monitor from 15 geographic locations worldwide (Sao Paulo, Tokyo, Chennai, Frankfurt, Paris, Queretaro, London, San Jose, Dallas, Washington, Amsterdam, Singapore, Hong Kong, Melbourne, and Toronto)

� Be alerted proactively by emails , Slack, SMS, push notification

� Alert filters, content checking and policies to get relevant alerts� Isolate if the problem is caused by an application update by

viewing auto- correlated Metrics, Events and Deployment Activities

� Drill down to exact step of failure with waterfall breakdown and screenshot on failure

� Up to 12 months of history (paid accounts), historical report and statistics for troubleshooting

� Integrated with DevOps toolchain to allow users to set up monitoring from first deployment

� Seamless integration with IBM Alert Notification, Cloud Foundry and DevOps toolchain

� REST APIs for managing the lifecycle of synthetic tests and get test status

Find and fix application problems BEFORE your users are impacted

Continuous Availability

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Ensure your applications are always up and users always satisfied

Monitor uptime, end user response time of your applications and microservices around the world, around the clock

Zero setup, automated monitoring from very first deployment. Correlated view of deployment activities, alerts & metrics for faster diagnosis

Get early notification of application or service issues before they affect your users via email, Slack, SMS, voicemail

On-call and on-duty scheduling, escalation policies and policies to alert the right people at the right time with the right information

Isolate & Diagnose problems

Availability MonitoringDetect problems

Alert NotificationFix problems & Automate Solutions

Runbook Automation

Build and execute runbooks that can help solve common and repetitive operational problems

Consolidate fragmented Ops knowledge by centralizing the information contained in wikis, procedures, documents, and scripts held on operator workstations