IAN M. COUGHLIN 401 US Hwy 22 #50 C | North Plainfield, NJ 07060 | 732-979-3950 | iancoughlin@gmail.com | linkedin.com/in/icoughlin

SOFTWARE DEVELOPMENT DIRECTOR _____________________________________________________________________________________________________________________________________________________________  

Innovative and Experienced Program and Product Manager with extensive technical background in industries ranging from Pharma, Life-Sciences and Health Plans to Consumer Products, Retail, and Marketing. Big Four consulting experience and a proven track record of managing teams to deliver quality applications. My goal is to help companies and their clients convert their business goals and

ideas in to applications that produce measurable business benefits.

• Extensive Experience Developing Projects Across a Variety of Web and Mobile Applications for e-Commerce, Marketing, and Sales Force Support

• Project and Program Management

• Business and Technical Process Analysis, Requirements Definition and Refinement

• Wireframing, User Experience and Data Visualization

• Project Planning using MS Project & Clarity

• Active Coaching / Mentoring of Team Members

• Definition of Product Roadmaps and Prioritization of Features

• Java Web Development Technologies Architecture

• Database Design and Management, Oracle and MySQL Related Data Base Technologies

• Full SDLC Experience–Several Methods (Agile/Scrum, Waterfall)

• QA, UAT and Functional Testing Team Management

• Development of content heavy applications using multiple Content Management Systems (ex. Vignette, Documentum)

• Excellent Written and Oral Communication

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PROFESSIONAL EXPERIENCE _____________________________________________________________________________________________________________________________________________________________  

Director of Professional Services Trackmind Solutions - New Brunswick, New Jersey | December 2012 – Present

Client Engagements

• Created processes, document templates, and built team from the ground up. • Managed team to deliver new Magento eCommerce platform that receives an average of $300,000

in orders per month in less than three months with no major issues, which led to a conversion rate increase of nearly 50% from the previous platform.

• Led a team in managing a large CPG manufacturing client on several ongoing innovation projects. Engagement included projects including development of mobile iOS/Android apps, consumer insights mining research and analytics, and development of highly visual reports delivering region

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Education

specific consumer data used to effectively brief sales & marketing teams assigned to new territories.

• Led an engagement to help our European-based sports marketing client expand their business into the United States, facilitating understanding of all business and technical processes required to deliver projects for their clients on their consumer engagement platform, created recommendation maps to design organizational structure for the client within the US as their company expands, including platform evaluation and execution of several of the client's projects, to understand both the capabilities and the real-world use of their system.

Internal Product Development - Spark Collaboration

• As project and product manager, delivered a completely new, fully operational software platform within 6 months that allowed clients to be onboard and able to work without assistance with only 15 minutes of onboarding.

• Spark Collaboration won the Employee Engagement award’s international category for its use by the International Red Cross and Red Crescent Society.

• Ensured a high degree of customer satisfaction, working with organizations using the platform to improve the user experience and evolve the product to better meet their needs.

• Worked with business stakeholder to create concept for web application based on process built using Excel and Survey Monkey.

• Created product roadmap based on feedback from business stakeholders and team. • Created initial wireframes for product. • Managed the development of the product through sprint planning, and iterative agile development.

Project Manager, HealthEd On  Demand Team HealthEd | Clark, New Jersey | November 2010–October 2012

• Managed a team of fast paced developers and designers. • Worked with team to continually evolve processes for defining and delivering projects. • Worked with business stakeholders to define requirements, and define project scope. • Worked with clients on the first paid pilot of the project with a group of patient care coordinators

with Horizon Blue Cross Blue Shield of NJ. The platform gave the patient care coordinators an easy way to provide high quality educational materials that improved patient adherence to their treatment programs.

• Instituted a formal QA process that greatly reduced the number of user issues.

Manager, Capgemini Jersey City, New Jersey | November 2004-November 2010

J&J Worldwide Commercial Pharmaceutical Program Manager, EMEA Healthy Planet Program

• Effectively managed a global team of over 25 developers, managers and technical leads to deliver dozens of web applications in a single year using Agile development practices. The effective management of offshore allowed us to save the client over $1,000,000 that year.

• Defined processes for new project intake and ongoing support for EMEA program that significantly

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Professional Experience Continued

decreased costs to create project proposals and define costs for my clients internal business partners.

• Developed communication plan and created status report templates. • Coordinated intake and development for all projects. • Continually drove improvements in process as the program continued. • Led team on several short term and long term projects concurrently. • Acted as a member of the Capgemini leadership team responsible for overseeing all the projects for

the Johnson and Johnson account. • Coached team members for all projects on the Johnson and Johnson account.

J&J Worldwide Commercial Pharmaceutical, Manager Internal & Sales Force Support & Development

• Led team that developed and maintained all the Intranet, Medical Information, and Sales Force portals. This team consisted of five developers in the United States and two in India. As projects were added, additional team members were added as needed.

• Designed additional framework that reduced development timelines and supplemented the ATG portal framework’s baseline capabilities.

• Trained all new team members in ATG portal technologies, and in our additional framework. • Consolidated the custom developed portal applications across 10 portals to use a single code base

significantly reducing development and maintenance costs. • Worked with business to define solutions to improve business processes such as an account

management tool that included call plans and SWOT analysis for various sales territories, a reporting framework that gave the sales force access to data to help them identify potential sales opportunities.

Senior Web Developer, Givaudan Teaneck, New Jersey | October 2001-November 2004

• Led development on Givaudan Access and Supporting Site Redesign including several key initiatives including the product data management tool, the migration of the application from a servlet based technology to struts framework.

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EDUCATION _____________________________________________________________________________________________________________________________________________________________  

Bachelor of Science Electrical and Computer Engineering, 2001

Rutgers University | New Brunswick, New Jersey