1. Defining New Metrics For Libraries Success iSchool, University ofToronto Symposium April 23, 2014 Dr. Bill Irwin, Huron University College Paul St-Pierre, PHD Candidate, FIMS, UWO In Insights: Organizational cultures in public libraries: Gatekeepers to effective outcome evaluation?

2. Projects Goal Organizational Culture & Evaluation2 The key goal of our research is to examine existing evaluation systems of public libraries, in an effort to replace the current reliance on a predominantly output based model of performance measure, with new models of evaluation based on capturing outcomes. 3. Projects Goal Organizational Culture & Evaluation3 Outcome models assist policy makers, both inside and outside of organizations, to address fundamental questions of resource allocation, delivery methods, and agency design and purpose. 4. Defining Outcome Evaluation Organizational Culture & Evaluation4 5. Project Objectives Organizational Culture & Evaluation5 exploring the limitations and challenges inherent in the current qualitative evaluation system creating a better understanding of the cultural impacts and policy implications of a sociological performance framework, on library organizations, their constituencies, and their stakeholders in the establishment capture changes in the Practice-Program-Policy continuum and the downstream implications for how libraries are viewed and valued upon the introduction of a new system of performance measurement 6. OPLA Child and Youth Services Committee Teen Services Benchmarks and Statistical Report 2013 Organizational Culture & Evaluation6 Does your library measure outcomes or impacts of teen programming? %Yes 42.9% All 46.7% 100,000+ 38.1% 50,000