I-REACH 2 Inc.

Annual Performance Report 2016

“providing premier services that promote quality of life, independence, and ability….

Dear I-REACH 2, Inc. Community,

We are pleased to present you with our annual performance report. We are grateful to be a part of the Casper community and doing business in our great state! We hope this report provides a solid snapshot of our organization and demonstrates that great things are happening for people who accept services from I-REACH 2 Inc.!

The individuals we support are the heart and soul of everything we do; we exist because of and for them. Our program continues to grow and change to best meet their expectations, supports, and needs. In addition, we are working diligently to implement best practices in all areas of our programs. I wake up every morning grateful for the individuals I have the opportunity to interreact with daily!

I am deeply grateful to our staff that supports change and has been challenged to explore new and creative ways to ensure quality and strengthen community integration. This is a group of professionals who continue to work for wages that do not reflect their skills and abilities. During this time of economic hardship for many of our friends, neighbors, and state government we are looking at more ways to keep our organization’s morale and energy high, keep our management costs lean, and invest our dollars where they should be: program services.

This report, including outcomes measurement of our agency’s program goals, is an on-going annually published report card in some respects. In other ways, it’s a summary of results, impact, and input that all I-REACH 2, Inc. 2 Inc.’s participants, stakeholders, employees and management are given a voice in the planning, evaluation and goal setting process.

Thank you for your continued support of this shared vision of providing premier services that promote quality of life, independence, and ability.

Respectfully, Tina Conley, Executive Director

In 2016 we redesigned our organizational chart to reflect our commitment and philosophy of putting people at the center of all we do!

I-REACH 2, Inc. Agency History and Background I- REACH 2, Inc. is a non-profit organization formed in July of 2002, the original I-REACH 2, Inc. was founded in 1999. We are an organization that is committed to supporting individuals to live the life of their choosing while developing skills and capabilities. I-REACH 2, Inc. 2 is serving 48 people through our Community Integration, Residential and Employment programs. The uniqueness and smaller size of our program allows us to maximize opportunities for community integration and job support for the individuals that accept their services from us.

Our Mission: “Our mission is to provide high quality, innovative, individualized, therapeutic services to adults with

developmental disabilities and brain injuries.”

Our Vision: “Providing premier services that promote quality of life,

independence, and ability.

At I-REACH 2, Inc., We value…

• Passion: Leaders who do all that we do from the heart.

• Respect: Through our actions, we respect ourselves, our

participants, our stakeholders, and our company.

• Integrity: Being honest and truthful, following through

on commitments and matching actions to your word.

• Dignity: The unwavering commitment to uphold self-

worth and respect.

• Education: Providing the highest quality services

through dynamic curriculum and real life experiences to develop competency and independence.

In the spirit of "National Disability Employment Awareness Month" in October of 2016 , Buddy is sharing one of his strengths - he is a HARDWORKER! We would like to give a huge thank you to Spencer and Andy at CY

Discount Liquors for hiring Buddy’s strength! #HireMyStrengths #NDEAM

Follow-Up Report on Quality Improvement Plan (QIP) Results from Previous Year

I-REACH 2 takes quality improvement (QI) activities very seriously and we recognize QI is an ongoing process that requires a commitment at all layers of the organization. We have been CARF accredited since 2000. There are over 800 standards that are applied to determine our level of accreditation. We were awarded a 3-year accreditation in 2015 with our strongest survey to date with a 99% of our standards being in conformance. In addition, our State of Wyoming recertification surveys has yielded only minor recommendations. All recommendations have been addressed and/or implemented.

Who comes to I-REACH 2 for Services?

The flexibility, quality and experience of our staff allow us to serve a wide variety of participants. We have great community support for our services and as an agency have made many strides towards greater community inclusion.

44%

22%

34%

Count by Program I-REACH 2CommunityIntegration

IntegratedCommunityEmployment

ResidentialServices

60%

38%

2%

Count by Age

18-40(Adults)

41-65(Adults)

66-85(Adults)

60%

40%

Count by Gender

Male

Female

Great bonds are built on the river!

TRENDS IN PERSONS SERVED

We had a total of 38 inquiries for service in 2016, this is 13 more than 2015. We provided services to 4 persons not previously served by our organization, 2 individuals we served 5 or more years ago, and we added services for 9 individuals we currently serve. Five individuals obtained new community employment. Due in part to the Centers for Medicaid recommendation of serving no more than 4 individuals in a group home we were not able to accommodate individuals looking for residential placement because our group homes are at capacity. Despite the move to more community based living, we still receive a fair number of requests for group home living; 15 out of 22 requests for community living inquires. Barriers to individual residential habilitation requests for service in their own home or apartment in the community are a lack of roommates and obtaining housing in a quick and easy process. Referral sources include case managers, parents, the provider list, Natrona County School District, Wyoming Behavioral Institute, Wyoming State Hospital, a current employee, other providers, and individuals served.

Incident reporting and individual program percentages tracking are also an integral part of our agency’s goals, objectives and tools for enhancing or suggesting alternate responses to personal program or goal objectives. However, since much of this type of information is sensitive of nature and we are a small program this information is available at the request of stakeholders by contacting Administrative Coordinator, Christina Burk during regular business hours.

Action Plans Our Strategic Plan, Risk Management Plan, and

annual Performance Indicators are our key tools in developing, monitoring and tracking our various programmatic and administrative action plans. These documents are posted on our website or are available by contacting Administrative Coordinator, Christina Burk during regular business hours.

Residential54%

Community Integration

28%

Supported Employment

18%

Service Inquiries 2016

Program Supporters Our program supporters are a key component of our success. Without them, many of the individuals served by our program would not have access to the full array of supports we provide. We are deeply grateful for the following businesses, individuals, foundations and families who support our organization through volunteering, charitable giving, and support of our annual fundraising campaign. Andy & Janet Mills Amanda Stevens Applebee’s ARTCORE B. Olson Bart & Terri Stringham Beth & Mark Opitz Beth Turner Bill Schilling Black Hills Energy Black Tooth Brewing Co. BME Bosco’s Italian Restaurant Boss Massage Brad Schick Brian Helling Carey Underwood, Trout on Inn Carol Carter Carol Smith Casey LaMasters & Courtney Conley Casey Rohrer Casper Creek Archery Club Casper Vision Center Ceclia Brimmer Charles Schoenwolf Charlotte Lange Chelsea Mayo Cheryl Payton, Dragonfly Beads Christi Geuke Cold Stone Creamery Common Cents C-Store Connor's Custom Creations Converse County Memorial Hospital Craig & Susan Thomas Foundation Craig & Katie Romine Crazy Horse Salon Custom Homes & Commercial Construction Cynthia Lummis Dan & Shelly Kramer, Rockology

Dave Wilson Dave's Darts & Billiards Deb Farris Deb Flemming Debbie Huber Diemer & Susie True Donna Madsen Donna Yount Dustin & Jaime Cureton East Subway Erica Arnold Eugene & Christina Burk First Interstate Bank Foss Toyota Garrett & Kristina Neufeld Gene & Beverly Calhoun George Axlund Gidget Sansoucie Governor Matt Mead Guadalajara Heather Cook Hilltop National Bank Jason Short Jeff & Tina Conley Jeff Grutkowski Jeff Litzinger Jen Sater Jennifer Hinkle Jeremy Thies Jersey Mikes Jesse & Trisha Butcher Jim Barakiewicz Jo DePaolo John & Sue Blomstrom John Bean John Earhart John Grutkowski Johnny Appleseed Johnson Restaurant Group Jolene Cummings

Jonna Cubin Josh Larson Julie Huber Jump Craze Trampoline Park Karen & Jim’s Karen Killion Kassidy Conley Kathy Moser KCWY News Channel 13 Kelsey Conley Kelvin and Heather Huber Ken Carpenter Kermit & Linda Askin Kevin Murphy La Cocina Leigh Cripe Linda Slattery Lisa Burridge and Associates Lou Tauberts Loucks Family Lynn Cohee M. Carter Mark & Lupe Kerr Matthew Ludiker Michael Dillon Michelle Jozwik Mike & Julie Cushman Milica Milosevic Moira O'Donnell Moser Energy Systems Mountain Sheet Metal Northern Lights Producton Off the Beaten Path Old Town Olive Garden Olive Garden Parkway Plaza Hair Studio Pete & Julie Greiner Phil Smith Pizza Hut Pottery by You

Powder River Percherons Quade Flyte Regan Diller Ralph Slattery Ramkota Hotel Richard Johnson Rob Sanford Robie Benson Rocky Mountain Electric Rocky Mountain Power Rodeo Rick Darcy Rodolph Brothers Inc. Rope N Tie Sam Thies Sammie Andrew Sarah Frisby Senator John Barrasso Shadow Ops Laser Tag Shane Smithey Silverfox Steakhouse Sonny's RV Sparkxworx Stacy Whiting Starbucks Steve & Jackie Immel Taylyn Newton Tim & Cindy Stirrett Tom & Kathleen Thorson Tom Mangelson Tracy Suhr Tyler Thies & Bri Sounsoucie United Way of Natrona County Wal-Mart Wells Fargo Wendy McGarvin Wold Foundation Wyoming Anglers Wyoming Machinery

Performance on Business Indicators

INTEGRATION OF THE RISK MANAGEMENT PLAN

In maintaining a commitment to continuous quality improvement, it is

essential that the Risk Management functions be integrated with the

Performance Improvement functions. Integration of Risk Management

functions will be accomplished through the administrative team, the

board of directors and staff. The organization recognizes the importance

of risk management as both a concurrent and retrospective process.

Therefore, I-REACH 2, Inc.’s goal is to create an awareness of possible

risks that could be potentially harmful to individuals, staff, families,

guardians and the organization as a whole.

I- REACH 2 has sought the collaboration and support of many disciplines,

employees, managers, families, guardians, stakeholders, Board of

Directors, partners and regulatory entities in its risk management efforts.

I-REACH 2, Inc.’s Board of Directors and Senior Leadership understand the

elements and/or factors involved in the risk management process.

**A comprehensive Risk Management Analysis may be obtained from the

Executive Director.

INTEGRATION OF THE STRATEGIC PLAN

The I-REACH 2, Inc. Strategic Plan is structured around 5 major goal areas with several objectives for each goal. Input was received through a variety of sources such as:

Our participants Stakeholders, including case managers, guardians, business’s

etc. I-REACH 2, Inc. Employees and board members.

Our 5 major goal areas are: 1. Ensure stable and reliable funding

a) Preserve existing sources b) Explore new sources

2. Recruit and retain professional and dedicated employees and volunteers

a) Recruiting efforts

b) Retention plans c) Personnel development and succession efforts d) Develop and Sustain the I-Reach-2 Culture through

our core values 3. Develop and implement a public awareness campaign with

identified stakeholders a) Social media b) Event Participation c) Partnerships with Business

d) Government Leaders and Agency engagement 4. Provide the best possible services to our participants

a) Residential Care b) Curriculum c) Life skills – Independence development

5. Maintain safe, efficient, and functional facilities a) Maintenance Plan b) Replacement Schedule

The administrative team and the board of directors will be using this plan as a roadmap to work towards fulfilling our mission, maintaining our vision, and from the top down and bottom up, living our core values.

**please see www.ireach2.com for our latest strategic plan and updates.

Performance Indicators

Community Services-Community Housing (Group Homes)

Organizational Goal

Indicator

Applies to

Time of

Measure

Data Source

Obtained by

Anticipated Result

Final Result

Focus Area: Effectiveness

People receiving services will

increase independence.

Program Percentages Residential

Participants

Monthly Plan of Care

objectives.

Administrative Coordinator

80% of all people will make

progress on a personal

objective on their plan,

increasing their

independence.

Goal achieved

Focus Area: Efficiency Utilization of Service Service units billed as

compared to units prescribed

All Group home participants

Annual Billing Spreadsheet Administrative Coordinator

95% 91% utilization

across the program.

Focus Area: Access People served will experience

their community.

The number of

community recreational,

educational, and cultural

activities in which people

are involved.

Residential

Participants

Monthly Documented

activities of

persons served.

Therap

Residential

Managers

Service

Coordinator

100% of all group home residents will experience their community by taking part in a variety of activities.

For the year of 2016, the

Curtis street homes

completed 857 activities

which translated to

1,464.70 hours in the

community

Focus Area: Satisfaction

People receiving services and

their family are satisfied with

services provided by I-REACH 2

The number of people

who indicate overall

satisfaction on survey.

Parents,

Guardians, and

People Served.

Annually Survey of People

Served & Parent /

Guardian

Satisfaction

Surveys.

Administrative Specialist-participant support Residential Managers

100% of all surveys returned

will indicate overall satisfaction.

2016 Individual

satisfaction rate is

92%.

Community Services-Community Integration (adult day services and community integration)

Organizational Goal

Indicator

Applies to

Time of

Measure

Data Source

Obtained by

Anticipated Result

Final Result

Focus Area: Effectiveness

People receiving services will

increase independence.

Goals reached.

Day

Services

Participants

Monthly

Plan of Care

objectives.

Therap.

Administrative Coordinator

75% of all people will achieve a

personal objective on their

plan, increasing their

independence.

55% achievement rate.

Focus Area: Efficiency Utilization of Service Service units billed as

compared to units prescribed

Day Services Participants

Annual Billing Spreadsheet Therap

Administrative Coordinator

95% 91% billing

utilization across all

programs.

Focus Area: Access

People served will experience

their community.

The number and types of

activities participants are

taking part in

In 2015 72% of persons

served accessed their

community a minimum of

10% of the time

Day

Services

Participants

Monthly Documented

activities of

persons served.

Therap

Day Services Manager

75% of persons served will

access their community a

minimum of 20% of their time

in services.

Goal achieved.

People served will experience

their community.

The percentage of

individuals who access

their community on a

regular basis. 2015

hours in the

community were 3,979

Day

Services

Participants

Monthly Documented

activities of

persons served.

Therap

Day Services Manager

Increase time spent in

community activities by 30% or

or 1193 hours per year.

Goal achieved, hours

spent engaged in

community based

activites was 7,593

hours.

Focus Area: Satisfaction People receiving services and

their family are satisfied with

services provided by IR2.

The number of people

who indicate overall

satisfaction on survey.

Parents,

Guardians, and

People Served.

Annually Survey of People

Served & Parent /

Guardian

Satisfaction

Surveys.

Administrative Specialist, (participant support)

Day Services Manager

100% of all surveys returned

will indicate overall satisfaction. 2016 satisfaction rate

is 82%.

Updated Program Performance Indicators for 2017

Organizational Goal

Indicator

Applies to

Time of

Measure

Data Source

Obtained by

Anticipated Result

Persons served employed in integrated

settings will experience increased

community inclusion.

# of activities persons served take part in that are the same as a non-disabled person employed in a community setting

Individuals receiving supported employment services.

Monthly Spreadsheet Community Living & Employment Coordinator

Our intent is that this goal will be in

place for several years. 2017 will be our

baseline data year.

Persons served retain their job for 6 months beyond their hire date

% of people hired in community integrated employment.

Individuals receiving supported employment services.

Monthly Spreadsheet Community Living &Employment Coordinator

95%.

Persons served have access to

employment services as requested.

The number of persons served

request employment services.

All program

individuals.

Monthly POC Meeting

Minutes

Billing Spread Sheet

Community Living

& Employment

Coordinator

20% of persons served will have access to employment services; not previously requested.

Persons served and employers are

satisfied with the services and supports

of the Community Employment

program

The number of people who

indicate overall satisfaction

on survey.

Individuals receiving

supported

employment services.

Annual Survey of People

Served.

Administrative Specialist—Community Living & Employment Coordinator

100% of all surveys returned will

indicate overall satisfaction.

Organizational Goal

Indicator

Applies to

Time of

Measure

Data Source

Obtained by

Anticipated Result

Decrease the number of Dr.

visits/year beyond- routine check-

ups

# of non-routine appointments

Curtis street

home residents

Annual Therap reports Community Housing Coordinator and Administrative Specialist

Decrease of 10% from 2016 number

of 80 non-routine appointments

Billing utilization % captured of individual budgeted amount (IBA) Curtis Street

home residents

Annual Billing data Admin. Coord. 98% utilization of residential service

units

Persons served will attend both their 6-

month review and annual plan of care.

# of persons who attend the

POC meetings

Curtis Street

home residents

Semi annual Spreadsheet,

meeting notes

Admin. Coord. 85% of persons served attend their 6-

month reviews and annual POC

meetings.

Persons served and their guardians are

satisfied with the services and supports

of the Community Housing program.

# of satisfied responses Curtis Street home

residents.

Annual Satisfaction Surveys Admin specialist 98% of persons served and guardians

are satisfied with services they accept

from IR2.

Organizational Goal

Indicator

Applies to

Time of

Measur

e

Data Source

Obtained by

Anticipated Result

Persons served will increase

independence by decreasing time spent

at volunteer locations with staff.

Decreased time spent with staff support.

All persons

served.

Yearly Billing Spread Community Living & Employment Coordinator

10% of all persons served will

participate in a volunteer

activity with natural supports.

Persons served will experience

increased quality of inclusive

community activities.

# and types of community-based activities that are not shopping or eating out.

Persons served Yearly Therap Community Integration Coordinator

Admin Specialist

The number of shopping and eating

out activities decreases by 20% and

access to cultural, educational,

fitness and overall wellness

activities increases by 20%

Persons served will decrease the

amount of time spent in facility

based service.

Decreased time spent in the main office.

All persons served. Yearly Billing Spread

Community Outing

Tracker

Community

Integration

Coordinator.

35% of all persons served will not

access the building for service.

Persons served will attend both their 6-

month review and annual plan of care.

# of persons who attend the

POC meetings

Community

Integration

participants

Semi

annual

Spreadsheet, meeting

notes

Admin. Coord. 85% of persons served attend their

6-month reviews and annual POC

meetings.

Persons served and their guardians are

satisfied with the services and supports of

the Community Integration program.

# of satisfied responses Community

Integration

program

participants

Annual Satisfaction Surveys Admin specialist 98% of persons served and

guardians are satisfied with

services they accept from IR2.

Financials I-REACH 2 Inc. will make the following documents available to the Public upon request: Form 990, Corporate Compliance Policy, Annual Financial Statements and Articles of Incorporation.

This is our Why….

I-REACH 2, Inc. Staff

Recognition of Board of Directors, Administrative Staff & Fundraising Committee

2016 Board of Directors Brian Heling, Chair Jackie Immel, Vice Chair Katie Romine, Treasurer Michelle Jozwik, Secretary Heather Huber Beth Opitz Tim Stirrett

2016 Administrative Staff Tina Conley Jo DePaolo Brynn Fry Jaime Cureton Jolene Cummings Christina Burk Bri Sonsoucie Heather Nielsen

I-REACH for Art Fundraising Committee Jaime Cureton

Janet Mills Tina Conley Kathleen Thorson Tim Stirrett

Sandy Alexander

Heather Anderson William Anderson

Sarah Armijo Alex Arnold Kitty Bales

Leonard Bordeaux Durk Brown

Marque Chavez Karri Cossabone Brooklyn Counts Sierra Cummings

Connie Davis Lisa Dennis

Beth Feronti Alex Foley

Selena Gabriel Michelle Gaines

Alicia Green Austin Hartford BreAnn Holden Travis Johnston Danita Keating

Juliet Kiyai-Bartlett Donna Madsen

Allen McConnell Jeff McCornmack

Wendy Moore Carey Osborne Danni Pauley Kristen Smith Derek Soltis

Tracy Trumbull Eric Van Tassel Liza Womack