hybrid fibre coaxial (hfc) · nbn™ setup guide hybrid fibre coaxial (hfc) connection without pay...
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nbn™ setupguideHybrid Fibre Coaxial (HFC)
Connection without pay TV or existing cable internet
AR
SVD
01711-a 10
/2016
© 2016 nbn co ltd. ‘nbn’, ‘bring it on’, ‘Sky Muster’ and the Aurora device are trademarks of nbn co ltd ABN 86 136 533 741.NBN1036 1730014_H_B
Your nbn™ connection kitCongratulations on switching to the nbn™ network.
Your equipment guide
This section applies to installing your new nbn™ equipment where you do not already have pay TV or an existing cable internet service. If you have either of these, turn to the other side of this booklet.
Connection without pay TV or existing cable internet
nbn™ supplied equipment is the property of nbn and shouldn’t be removed from your premises. If you move house, your nbn™ supplied equipment must remain – it will not work at any other location. If you need help with your service, cables or wiring, contact your service provider.
1 Connection without pay TV or existing cable internet
Your nbn™ connection kit should contain the following equipment. Please check with your service provider for any further instructions.
The service provided to you is the responsibility of your phone or internet service provider. All other cables and equipment are the responsibility and property of you or your phone or internet service provider. This includes the internal wiring required for additional internal phone outlets within your home or business.
3. Power adaptor This powers your nbn™ connection box by connecting it to your power outlet.
4. nbn™ coaxial wall outlet sticker This sticker will help you identify the coaxial wall outlet that your nbn™ connection box is attached to.
2. Coaxial cable (RG-6) This connects your coaxial wall outlet to your nbn™ connection box.
1. nbn™ connection box (ARRIS Touchstone™ CM8200B) This connects to your own or your service provider’s supplied gateway (router). Your service provider may request the MAC address (see HFC MAC ID) and serial number (see S/N) on the bottom panel.
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
Connecting to the nbn™ network 2
This diagram gives you an overview of how your equipment will be set up.The following pages will step you through the process of setting up and connecting your equipment to the nbn™ network.
Connection without pay TV or existing cable internet
Please note
• As coaxial cables conduct electricity, you should never disconnect, tamper with or alter the coaxial connection without following the steps outlined in this guide or consulting your service provider
• The coaxial cable should not be pinched, kinked, or bent sharply – this can cause a break or short in the cable (which may have to be replaced, and charges may apply)
3 Connection without pay TV or existing cable internet
nbn™
connection boxYour own or your service
provider’s gateway (router)
Home phone (via VoiP)
Coaxial walloutlet
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
Poweroutlet
Power adaptor Coaxial cable(white)
Ethernet cable(not supplied)
Common home connection
Connecting to the nbn™ network 4
Your coaxial wall outlet has a screw‑in connector that attaches to the coaxial cable and connects to your nbn™ connection box. You’ll find it inside your premises and it may have your service provider’s logo on it (it’s different to your TV aerial sockets).
Handy tip
If you have more than one coaxial wall outlet, you’ll know if the correct coaxial wall outlet is connected to the nbn™ network when all four lights on the front panel of the nbn™ connection box turn solid green. Refer to pages 9 and 10 for details.
How your coaxial wall outlet may look
Find your coaxial wall outlet 1
5 Connection without pay TV or existing cable internet
UN
I-D1
UN
I-D2
Property of nbnPlease do not remove
Reset
To connect your nbn™ connection box to the coaxial wall outlet:
1. Screw one end of the white coaxial cable into your coaxial wall outlet and the other end to the corresponding white panel on the back of the nbn™ connection box
2. Plug one end of the black power adaptor into the corresponding black socket on the nbn™ connection box and the other end to a power outlet
Back panel
Connect your nbn™ connection box2
Connecting to the nbn™ network 6
You’re ready to power up your nbn™ connection box. To do this:
1. Turn on your nbn™ connection box by switching on the power at the wall (there is no power switch on the nbn™ connection box)
2. Allow up to 10 minutes for your nbn™ connection box to start up – the front panel lights Power, Downstream, Upstream and Online will flash (see Section 5 on pages 9 and 10 for details)
3. When all four lights on the front of the nbn™ connection panel light up solid green, your nbn™ connection box is working
4. Stick the nbn™ coaxial wall outlet sticker onto the coaxial wall outlet connected to your nbn™ connection box to help you identify it in the future. You’re now ready to move on to Section 4
Front panel
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
No green lights?
Check that the coaxial cable is connected to the coaxial wall outlet securely. If it is, try connecting your nbn™ connection box to another coaxial wall outlet. If you still don’t get solid green lights, contact your service provider.
3 Power up your nbn™ connection box
7 Connection without pay TV or existing cable internet
It’s time to connect your gateway (router). To do this:
1. Plug one end of the service provider’s supplied (or your own) Ethernet cable into the yellow data port (UNI‑D1) on the back panel of your nbn™ connection box
2. Plug the other end into your gateway (router)
For further instructions
Your service provider’s equipment guide will give you detailed instructions on:
• Connecting your nbn™ connection box to your gateway (router)
• Connecting your landline phone and/or other equipment to your gateway (router)
• Making sure all your equipment is connected and working correctly
Make sure only compatible equipment, such as your own or your service provider’s supplied gateway (router), is connected to your nbn™ connection box via the data port (UNI‑D1) located on the back panel. To check compatibility, please contact your service provider.
Gateway (router)
UN
I-D1
UN
I-D2
Property of nbnPlease do not remove
Reset
Back panel
4 Connect your gateway (router)
Connecting to the nbn™ network 8
Your nbn™ connection box has four indicator lights on the front panel and two on the data port (UNI‑D1) on the back. During normal operation, the Power, Downstream, Upstream and Online lights on the front panel should always be solid green.
OffOn Flashing
5 What your green lights indicate
POWER Indicates power is available to the box
DOWNSTREAM Indicates downstream connectivity
UPSTREAM Indicates upstream connectivity
ONLINE Indicates nbn™ network connection
Front panel
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
9 Connection without pay TV or existing cable internet
Startup sequencePOWER POWER POWER POWER POWER POWER
D/STREAM D/STREAM D/STREAM D/STREAM D/STREAM D/STREAM
UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM
ONLINE ONLINE ONLINE ONLINE ONLINE ONLINE
No power to the nbn™
connection box
Power‑on self test
Downstream search
Downstream found; upstream
search
Downstream and upstream
found; retrieving setup information
from nbn
Ready for service
Your nbn™ connection box may update itself occasionally or during the initial start‑up sequence. During the upgrade, the Downstream and Upstream indicator lights will flash and the Power and Online indicator lights will be solid green.
Connecting to the nbn™ network 10
6 Troubleshooting and tips
All your cables and equipment are plugged in securely and turned on (if your equipment is still not working properly, contact your service provider)
Your nbn™ connection box power cord is plugged in firmly at both ends
The Power, Online, Downstream and Upstream indicator lights on your nbn™ connection box are on (if they flash for more than 30 minutes, contact your service provider)
The coaxial cable/s are not pinched, kinked or bent (this can cause a break or short in the cable and may have to be replaced, and charges may apply)
You have read your service provider’s guide for further instructions
Having trouble with your nbn™ connection? Try this checklist:
For more troubleshooting tips visit nbn.com.au/installation
11 Connection without pay TV or existing cable internet
More questions?Turn to the centre pages for FAQs
Notes
Connecting to the nbn™ network 12
Who
do
I con
tact
if
I nee
d he
lp?
If yo
u ha
ve a
ny q
uest
ions
or
wan
t to
rep
ort
a f
ault
, ple
ase
call
your
ser
vice
pro
vid
er in
th
e fir
st in
stan
ce, o
r vi
sit
nb
n.co
m.a
u
Wha
t if I
acc
iden
tally
dam
age
my
nbn™
sup
plie
d eq
uip
men
t?P
leas
e co
ntac
t yo
ur s
ervi
ce
pro
vid
er t
o ha
ve it
rep
aire
d o
r re
pla
ced
(ch
arg
es m
ay a
pp
ly).
Is m
y co
axia
l cab
le s
afe?
As
coax
ial c
able
s co
nduc
t el
ectr
icit
y, y
ou
sho
uld
nev
er
dis
conn
ect,
tam
per
wit
h o
r al
ter
the
coax
ial c
onn
ecti
on
wit
hout
co
nsul
ting
yo
ur
serv
ice
pro
vid
er. T
he c
oax
ial
cab
le s
houl
d n
ot
be
pin
ched
, ki
nked
, or
ben
t sh
arp
ly –
thi
s ca
n ca
use
a b
reak
or
sho
rt in
th
e ca
ble
(w
hich
may
hav
e to
be
rep
lace
d, a
nd c
harg
es
may
ap
ply
).
Is m
y nb
n™ c
onne
ctio
n bo
x sa
fe?
Yo
ur n
bn™
conn
ecti
on
box
o
nly
uses
fixe
d c
able
s an
d
conn
ecti
ons
, whi
ch a
re
not
des
igne
d t
o em
it an
y w
irel
ess
rad
iati
on
.
If I’
m g
oing
aw
ay, c
an I
unp
lug
my
serv
ice
to s
ave
pow
er?
nbn
reco
mm
end
s le
avin
g
your
nb
n™ s
upp
lied
eq
uip
men
t co
nnec
ted
and
pow
ered
at
all t
imes
.
Can
I p
lug
my
nbn™
con
nect
ion
box
into
a p
ower
boa
rd?
Yes
; how
ever
, it
is p
refe
rab
le
that
yo
ur n
bn™
co
nnec
tio
n b
ox is
firs
t co
nnec
ted
to
a fix
ed p
ower
out
let.
If th
is
is n
ot
po
ssib
le, t
hen
your
nb
n™ c
onn
ecti
on
box
can
be
plu
gg
ed in
to a
do
uble
ad
apto
r, ex
tens
ion
cord
or
pow
er b
oar
d.
How
do
I car
e fo
r m
y nb
n™
conn
ecti
on b
ox?
Yo
u ca
n cl
ean
your
nb
n™
conn
ecti
on
box
by
wip
ing
it
wit
h a
dry
clo
th.
Will
my
mon
itor
ed s
ecur
ity
syst
em w
ork
over
the
nb
n™ n
etw
ork?
Mo
nito
red
sec
urit
y sy
stem
s m
ay o
per
ate
over
the
nb
n™ n
etw
ork
. How
ever
, if y
ou
wo
uld
like
to
use
an e
xist
ing
sy
stem
, yo
u sh
oul
d c
heck
w
ith
your
sec
urit
y p
rovi
der
to
ens
ure
it is
co
mp
atib
le
wit
h th
e nb
n™ n
etw
ork
. Yo
u sh
oul
d t
est
your
ala
rm o
n th
e d
ay y
our
ser
vice
ove
r th
e nb
n™ n
etw
ork
is a
ctiv
ated
. F
or
mo
re in
form
atio
n, v
isit
nb
n.co
m.a
u/al
arm
s
Wha
t hap
pen
s to
my
nbn™
co
nnec
tion
box
and
oth
er
equi
pm
ent i
f I m
ove?
Y
our
nb
n™ s
upp
lied
eq
uip
men
t is
the
pro
per
ty o
f nb
n an
d
sho
uld
no
t b
e re
mov
ed f
rom
th
e p
rem
ises
in w
hich
it
was
inst
alle
d. C
ont
act
your
se
rvic
e p
rovi
der
fo
r ad
vice
on
conn
ecti
ng s
ervi
ces
at y
our
ne
w p
rem
ises
.
I hav
e m
oved
som
ewhe
re w
ith
an n
bn™
conn
ecti
on b
ox, h
ow
do
I get
it w
orki
ng?
If yo
u m
ove
to p
rem
ises
wit
h an
ex
isti
ng n
bn™
co
nnec
tio
n b
ox,
ple
ase
cont
act
your
ser
vice
p
rovi
der
to
arra
nge
for
a ne
w
serv
ice
over
the
nb
n™ n
etw
ork
to
be
acti
vate
d.
Can
I in
stal
l cab
ling
mys
elf?
If
you
cho
ose
to
have
ad
dit
iona
l p
erm
anen
t p
hone
or
dat
a ca
blin
g in
stal
led
thr
oug
h w
all,
floo
r o
r ce
iling
cav
itie
s,
it m
ust
be
do
ne b
y an
AC
MA
re
gis
tere
d c
able
r. Y
our
ser
vice
p
rovi
der
may
be
able
to
re
com
men
d a
reg
iste
red
cab
ler
in y
our
are
a.
Can
I co
nnec
t my
pho
ne to
a
gat
eway
(ro
uter
) p
rovi
ded
by
my
pho
ne c
omp
any?
Y
es. A
sk y
our
pho
ne s
ervi
ce
pro
vid
er h
ow y
our
pho
ne
can
conn
ect
to a
gat
eway
(r
out
er)
that
is n
ot
the
nbn™
co
nnec
tio
n b
ox.
Freq
uent
ly a
sked
que
stio
ns
Will
my
equi
pm
ent w
ork
dur
ing
a p
ower
bla
ckou
t?
The
nb
n™ ne
two
rk w
ill n
ot
wo
rk d
urin
g a
pow
er b
lack
out
. C
ons
ider
hav
ing
an
alte
rnat
e fo
rm o
f co
mm
unic
atio
n ha
ndy
– su
ch a
s a
char
ged
m
ob
ile p
hone
. If y
ou
have
a
safe
ty‑c
riti
cal d
evic
e su
ch a
s a
med
ical
ala
rm,
fire
alar
m o
r lif
t em
erg
ency
p
hone
, ple
ase
spea
k to
yo
ur
equi
pm
ent
pro
vid
er a
bo
ut
alte
rnat
e so
luti
ons
.
I hav
e a
med
ical
ala
rm,
wha
t sho
uld
I do?
Y
ou’
ll ne
ed t
o re
gis
ter
it w
ith
nbn.
Thi
s w
ill h
elp
us
iden
tify
p
rem
ises
whe
re s
upp
ort
m
ay b
e ne
eded
to
help
m
inim
ise
po
tent
ial b
reak
s in
ser
vice
. To
reg
iste
r, vi
sit
nb
n.co
m.a
u/m
edic
alre
gis
ter
or
call
180
0 2
27 3
00
, 9
am –
5p
m A
ES
T, M
on
– F
ri.
Yo
u sh
oul
d a
lso
cont
act
your
m
edic
al a
larm
pro
vid
er.
Is m
y nb
n™ co
nnec
tion
b
ox w
irel
ess?
No
, yo
ur n
bn™
co
nnec
tio
n b
ox
is n
ot
a w
irel
ess
rout
er. Y
ou
will
nee
d t
o co
nnec
t a
wir
eles
s g
atew
ay (
rout
er)
to t
he U
NI‑
D1
conn
ecto
r o
n th
e re
ar o
f yo
ur
nbn™
co
nnec
tio
n b
ox.
Why
do
the
ind
icat
ors
on
my
nbn™
con
nect
ion
box
co
ntin
ually
flas
h or
not
lig
ht u
p?F
irst
ly, e
nsur
e th
e p
ower
ad
apto
r is
plu
gg
ed in
and
sw
itche
d o
n an
d c
heck
yo
ur
coax
ial c
able
is c
onn
ecte
d t
o
the
coax
ial w
all o
utle
t se
cure
ly.
Yo
ur n
bn™
co
nnec
tio
n b
ox h
as
four
ind
icat
or
light
s o
n th
e fr
ont
p
anel
whi
ch s
houl
d a
ll b
e so
lid
gre
en. I
f one
or
mo
re in
dic
ato
r lig
hts
do
not
com
e o
n so
lid
afte
r 10
min
utes
, try
co
nnec
ting
to
ano
ther
co
axia
l wal
l out
let
in
your
pre
mis
es. I
f yo
u st
ill d
on’
t g
et s
olid
gre
en li
ght
s, c
ont
act
your
ser
vice
pro
vid
er.
Can
I p
lug
my
com
put
er
dir
ectl
y to
the
nbn
™ co
nnec
tion
box
?N
o. Y
ou
need
to
conn
ect
a g
atew
ay (
rout
er)
sup
plie
d b
y yo
ur s
ervi
ce p
rovi
der
in o
rder
to
get
yo
ur in
tern
et a
nd p
hone
se
rvic
e co
nnec
ted
.
How
do
I con
nect
my
pho
ne?
Pho
ne s
ervi
ces
on
the
nbn™
net
wo
rk w
ill b
e d
eliv
ered
vi
a V
oic
e ov
er In
tern
et P
roto
col
(Vo
IP).
Ple
ase
cont
act
your
se
rvic
e p
rovi
der
ab
out
p
hone
ser
vice
s an
d h
ow
they
are
co
nnec
ted
.
Will
my
pay
TV
ser
vice
b
e aff
ecte
d?
If yo
u ha
ve a
n ex
isti
ng p
ay
TV
ser
vice
tha
t is
sup
plie
d
via
the
coax
ial w
all o
utle
t,
ple
ase
chec
k w
ith
your
ser
vice
p
rovi
der
tha
t yo
ur e
xist
ing
p
ay T
V is
sup
po
rted
ove
r th
e nb
n™ n
etw
ork
.
My
pay
TV
ser
vice
has
sto
pp
ed
wor
king
, wha
t do
I do?
Mak
e su
re t
he s
plit
ter
is
conn
ecte
d t
o th
e w
all o
utle
t p
revi
ous
ly c
onn
ecte
d t
o yo
ur
pay
TV
. Che
ck t
hat
one
of
the
cab
les
fro
m t
he s
plit
ter
is c
onn
ecte
d t
o yo
ur n
bn™
co
nnec
tio
n b
ox a
nd t
he o
ther
is
co
nnec
ted
to
your
pay
T
V s
et t
op
box
. Ens
ure
all
the
conn
ecto
rs a
re s
ecur
ely
tig
hten
ed. S
witc
h b
oth
yo
ur
nbn™
co
nnec
tio
n b
ox a
nd p
ay
TV
ser
vice
off
the
n o
n ag
ain
. If
your
pay
TV
ser
vice
is s
till
not
wo
rkin
g, c
ont
act
your
se
rvic
e p
rovi
der
.
I hav
e an
exi
stin
g ca
ble
in
tern
et s
ervi
ce, c
an I
keep
it
run
ning
in a
dd
itio
n to
the
nb
n™ n
etw
ork?
Yes
yo
u ca
n. P
leas
e re
fer
to t
he
‘I ha
ve p
ay T
V o
r ex
isti
ng c
able
in
tern
et’ s
ecti
on
in t
his
gui
de.
My
exis
ting
cab
le in
tern
et
serv
ice
has
stop
ped
wor
king
, w
hat d
o I d
o?M
ake
sure
the
sp
litte
r is
co
nnec
ted
to
the
wal
l out
let
pre
vio
usly
co
nnec
ted
to
your
p
ay T
V. C
heck
tha
t o
ne o
f th
e ca
ble
s fr
om
the
sp
litte
r is
co
nnec
ted
to
your
nb
n™
conn
ecti
on
box
and
the
oth
er
is c
onn
ecte
d t
o yo
ur p
ay
TV
set
to
p b
ox. E
nsur
e al
l th
e co
nnec
tors
are
sec
urel
y ti
ght
ened
. Sw
itch
bo
th y
our
nb
n™ c
onn
ecti
on
box
and
ne
w c
able
gat
eway
(ro
uter
) se
rvic
e o
ff t
hen
on
agai
n. I
f yo
ur c
able
inte
rnet
ser
vice
is
still
no
t w
ork
ing
, co
ntac
t yo
ur
serv
ice
pro
vid
er.
Wha
t hap
pen
s if
I or
my
serv
ice
pro
vid
er c
ance
ls m
y ex
isti
ng s
ervi
ce w
hile
I ha
ve
an a
dja
cent
ser
vice
ove
r th
e nb
n™ n
etw
ork?
Whe
n yo
ur e
xist
ing
ser
vice
is
canc
elle
d, s
witc
h o
ff y
our
old
g
atew
ay (
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er)
and
yo
ur n
bn™
co
nnec
tio
n b
ox t
hen
unp
lug
yo
ur o
ld g
atew
ay (
rout
er)
and
th
e sp
litte
r fr
om
the
co
axia
l w
all o
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onn
ect
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all o
utle
t an
d
com
men
ce in
stal
lati
on
as
per
pag
e 4
.
Notes
More questions?Turn to the centre pages for FAQs
Connecting to the nbn™ network 12
6Troubleshooting and tips
All your cables and equipment are plugged in securely and turned on (if your equipment is still not working properly, contact your service provider)
Your nbn™ connection box power cord is plugged in firmly at both ends and the power is turned on
The Power, Online, Downstream and Upstream indicator lights on your nbn™ connection box are on (if they flash for more than 30 minutes, contact your service provider)
The coaxial cable/s are not pinched, kinked or bent (this can cause a break or short in the cable and may have to be replaced, and charges may apply)
The splitter (if used), coaxial cables and your service provider’s yellow Ethernet cable are connected securely between your nbn™ connection box and the wall outlet
You have read your service provider’s guide for further instructions
Having trouble with your nbn™ connection? Try this checklist:
For more troubleshooting tips visit nbn.com.au/installation
11 Connection with pay TV or existing cable internet
Startup sequencePOWERPOWERPOWERPOWERPOWERPOWER
D/STREAM D/STREAMD/STREAMD/STREAM D/STREAM D/STREAM
UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM
ONLINE ONLINE ONLINE ONLINE ONLINE ONLINE
No power to the nbn™
connection box
Power‑on self test
Downstream search
Downstream found; upstream
search
Downstream and upstream
found; retrieving setup information
from nbn
Ready for service
Your nbn™ connection box may upgrade itself occasionally or during the initial start‑up sequence. During the upgrade, the Downstream and Upstream indicator lights will flash and the Power and Online indicator lights will be solid green.
Connecting to the nbn™ network 10
5Your nbn™ connection box has four indicator lights on the front panel and two on the data port (UNI‑D1) on the back. During normal operation, the Power, Downstream, Upstream and Online lights on the front panel should always be solid green.
What your green lights indicate
POWER Indicates power is available to the box
DOWNSTREAM Indicates downstream connectivity
UPSTREAM Indicates upstream connectivity
ONLINE Indicates nbn™ network connection
Off OnFlashing
Front panel
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
9 Connection with pay TV or existing cable internet
It’s time to connect your gateway (router). To do this:
1. Plug one end of the service provider’s supplied (or your own) Ethernet cable into the yellow data port (UNI‑D1) on the back panel of your nbn™ connection box
2. Plug the other end into your gateway (router)
For further instructions
Your service provider’s equipment guide will give you detailed instructions on:
• Connecting your nbn™ connection box to your gateway (router)
• Connecting your landline phone and/or other equipment to your gateway (router)
• Making sure all your equipment is connected and working correctly
Make sure only compatible equipment, such as your own or your service provider’s supplied gateway (router), is connected to your nbn™ connection box via the data port (UNI‑D1) located on the back panel. To check compatibility, please contact your service provider.
Gateway (router)
UN
I-D
1U
NI-
D2
Property of nbnPlease do not remove
Reset
Back panel
4Connect your gateway (router)
Connecting to the nbn™ network 8
You’re ready to power up your nbn™ connection box. To do this:
1. Turn on your nbn™ connection box by switching on the power at the wall (there is no power switch on the nbn™ connection box)
2. Allow up to 10 minutes for your nbn™ connection box to start up – the front panel lights Power, Downstream, Upstream and Online will flash (see Section 5 on pages 9 and 10 for details)
3. When all four lights on the front of the nbn™ connection panel light up solid green, your nbn™ connection box is working
4. Stick the nbn™ coaxial wall outlet sticker onto the coaxial wall outlet connected to your nbn™ connection box to help you identify it in the future. You’re now ready to move on to Section 4
No green lights?
Check that the coaxial cable is connected to the coaxial wall outlet securely. If it is, try connecting your nbn™ connection box to another coaxial wall outlet. If you still don’t get solid green lights, contact your service provider.
3Power up your nbn™ connection box
Front panel
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
7 Connection with pay TV or existing cable internet
To connect your nbn™ connection box to the coaxial wall outlet:
1. Switch off your pay TV set top box and existing cable internet service and unscrew the coaxial cable from the coaxial wall outlet
2. Screw one end of the short nbn™ supplied white coaxial cable into the coaxial wall outlet and the other end to the splitter where it’s marked ‘IN’
3. Screw one end of the long nbn™ supplied white coaxial cable to the splitter where it’s marked ‘OUT’ and the other end to the corresponding white panel on the nbn™ connection box
4. Screw the coaxial cable connected to your pay TV or existing cable internet to the end of the splitter where it’s marked ‘OUT’
5. Plug the power adaptor into a power outlet to turn on the nbn™ connection box
When you install the splitter, your existing pay TV and cable internet service will be temporarily interrupted, until you complete step 4 above.Pay TV
UN
I-D
1U
NI-
D2
Property of nbnPlease do not remove
Reset
Back panel
OUT
IN
OUT
Splitter
Connect your nbn™ connection box 2
Connecting to the nbn™ network 6
How your coaxial wall outlet may look
Handy tip
If you have more than one cable wall outlet, you’ll know if the correct wall outlet is connected to the nbn™ network when all four lights on the front panel of the nbn™ connection box turn solid green. Refer to pages 9 and 10 for details.
Find your coaxial wall outlet 1
Your coaxial wall outlet has a screw‑in connector that attaches to the coaxial cable and connects to your nbn™ connection box. You’ll find it inside your premises and it may have your service provider’s logo on it (it’s different to your TV aerial sockets).
5 Connection with pay TV or existing cable internet
nbn™
connection boxYour own or your service
provider’s gateway (router)
Home phone (via VoiP)
SplitterCoaxial wall
outlet
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
Poweroutlet
Pay TV
OU
T IN
OU
T
Power adaptorCoaxial cable(white)
Coaxial cable(not supplied)
Ethernet cable(not supplied)
2x
Common home connection
Connecting to the nbn™ network 4
Please note• The short coaxial cable connects
your coaxial wall outlet to the splitter marked ‘IN’. The long coaxial cable connects the end of the splitter marked ‘OUT’ to your nbn™ connection box
• As coaxial cables conduct electricity, you should never disconnect, tamper with or alter the coaxial connection without following the steps outlined in this guide or consulting your service provider
• The coaxial cable should not be pinched, kinked, or bent sharply – this can cause a break or short in the cable (which may have to be replaced, and charges may apply)
• When you’re ready to cancel your existing internet service, contact your service provider
• When your existing pay TV or cable internet service has been cancelled, you should remove the splitter so your nbn™ connection box is connected directly to your coaxial wall outlet
Before you beginPlease check with your service provider that your pay TV or existing cable internet service is supported by an nbn™ connection.
This diagram gives you an overview of how your equipment will be set up.The following pages will step you through the process of setting up and connecting your equipment to the nbn™ network.
Connection with pay TV or existing cable internet
3 Connection with pay TV or existing cable internet
4. Splitter This allows your nbn™ connection and pay TV or existing cable internet to run from one coaxial wall outlet.
3. Power adaptor This powers your nbn™ connection box by connecting it to your power outlet.
5. nbn™ coaxial wall outlet sticker This sticker will help you identify the coaxial wall outlet that your nbn™ connection box is attached to via the splitter.
The service provided to you is the responsibility of your phone or internet service provider. All other cables and equipment are the responsibility and property of you or your phone or internet service provider. This includes the internal wiring required for additional internal phone outlets within your home or business.
OUT
IN
OUT
2. Coaxial cables (RG-6) x 2 These connect your coaxial wall outlet to your splitter and then your splitter to the nbn™ connection box.
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
Your nbn™ connection kit should contain the following equipment. Please check with your service provider for any further instructions.
2x
1. nbn™ connection box (ARRIS Touchstone™ CM8200B) This connects to your own or your service provider’s supplied gateway (router). Your service provider may request the MAC address (see HFC MAC ID) and serial number (see S/N) on the bottom panel.
Connecting to the nbn™ network 2
This section applies to installing your new nbn™ equipment where you already have pay TV or an existing cable internet service. If you do not have either of these, turn to the other side of this booklet.
Your equipment guide
© 2016 nbn co ltd. ‘nbn’, ‘bring it on’, ‘Sky Muster’ and the Aurora device are trade marks of nbn co ltd ABN 86 136 533 741.NBN1036 1730014_H_B
Connection with pay TV or existing cable internet
Your nbn™
connection kitCongratulations on switching to the nbn™ network.
nbn™ supplied equipment is the property of nbn and shouldn’t be removed from your premises. If you move house, your nbn™ supplied equipment must remain – it will not work at any other location. If you need help with your service, cables or wiring, contact your service provider.
1 Connection with pay TV or existing cable internet
Connection with pay TV or existing cable internet
nbn™ setup
guideHybrid Fibre Coaxial (HFC)
AR
SVD
017
11-a
10/2
016