Hospital of the University of Pennsylvania

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Volume 24 Number 6 March 22, 2013

Patient Safety7/365

7 DAYS OF RECOGNITION, 365 DAYS OF COMMITMENT TO SAFE CARE

INSIDE

Skype Helps Mom ‘Bond’ With Newborn ..........................2

Cribs for Kids Campaign .........2

A Subtle Approach to Reducing Violence ...............2

When We Lose Part of Our World .............................3

Helping People All the Time ...............................3

Best in Show .............................4

Earlier this month, HUP celebrated Patient Safety Awareness Week, recognizing our advances in keeping our patients safe while bringing to light the challenges that remain and our efforts to conquer them.

The week included a series of lectures that described many of our safety initiatives in place, including safe handoffs, fall prevention, the early warning system (for sepsis identification), process improvement, and medication safety, as well as an overview of what’s on the horizon for patient safety at HUP. Penn Safety Net training was available as well.

Information tables from several departments — both clinical and nonclinical — educated staff on safety measures as well. For example, Pharmacy’s poster described the dangers of ‘look-a-like, sound-a-like’ meds and the importance of double checking medications. Safety Management focused on proper disposal of sharps.

Joanne Phillips, RN, MSN, CCRN, coordinator of Quality and Patient Safety, brought her Jeopardy ‘road show’ to patient care units, quizzing and educating staff on “hot” topics for the upcoming Joint Commission survey. Heather Ross, BSN, RN, CCRN, manager of Nursing Products and Operations, went unit to unit as well, demonstrating the use of HUP’s two portable patient handling devices. In the event that an obese patient or visitor falls outside of a patient room (where mechanical lifts are available), these two devices — a 600 Portable Lift and a Hoverjack — allow staff members to safely raise and move the fallen person off the floor without injuring themselves.

Many thanks to members of Clinical Effectiveness and Quality Improvement who partnered with several hospital departments to showcase our strong commitment to the safety of our patients, staff and community.

To learn more about HUP’s patient safety fair and see more photos, click on ‘UPHS Quality and Patient Safety’ on the home Intranet page and then ‘Patient Safety Awareness Week fair.’

` (Above): Dawn Stivale of CEQI and Joanne Phillips tested staff readiness for HUP’s upcoming Joint Commission survey.

` (Left): Heather Ross demonstrates the portable lift to staff on Founders 14.

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Miles volunteers her time with Heeding God’s Call, an organization that unites faith communities — including churches, mosques, synagogues and Quaker meetings — to address the destructive impact of gun violence in the Philadelphia communities. “It’s not a political group,” Miles said. “We hold prayer vigils and protest with posters, at gun stores and where a murder has occurred. Sometimes we’ll have a mother or family member of a victim speak…. We want to bring attention to the problem.”

Their subtle approach has worked. According to Miles, the group earned national acclaim for organizing a campaign that resulted in shutting down a Philadelphia gun shop that was among the nation’s leading sources of sales to illegal

gun traffickers. “Gun retailers need to be

SKYPE HELPS MOM ‘BOND’ WITH NEWBORNMary Pham came to HUP suffering from flu-like symptoms of fever and chills…and in labor. Her flu diagnosis was confirmed, and, when she delivered later that evening, baby Kaleb was whisked off to the newborn nursery. “CDC guidelines require 48 hours of separation to protect the infant,” said Kate Fitzpatrick, MSN, CRNP-BC, RN, clinical director of Nursing Operations.

Knowing that no new mom wants to be separated from her newborn, the staff of the ICN and Postpartum came up with a great idea to connect them without putting the infant in danger: virtual visits. Unfortunately, the KBC computers on the unit would not support Skype.

Fitzpatrick contacted Andre Jenkins, HUP’s entity information officer, who brought John Scott, desktop technician, on board to help. He brought an iPad to Skype from the nursery and used Mary’s personal phone so she could see Kaleb during the two days. Mary could now ‘make contact’ with her baby and recuperate. As the photo shows, she is now home, feeling better and happily reunited with her son.

SALLY SAPEGA

DEPARTMENT OF COMMUNICATIONS

3535 MARKET STREET, SUITE 60

INTRAMURAL MAILONLY

Cribs for Kids CampaignThe Penn Medicine 2013 Cribs for Kids Campaign kicked off early this month and has already collected $1507. This will provide 15 families in need with a brand new crib, linens and education sessions to keep their baby safe, thanks to our partnership with the Maternity Care Coalition. Last year, the Coalition provided 383 cribs to HUP patients.

There’s still time to donate — the campaign runs through the end of the month. Donate online at https://app.etapestry.com/hosted/MaternityCareCoalition/OnlineGiving.html or come by the cafeteria on Wednesday, March 27, between 11 am and 2 pm. Loose change greatly appreciated!

If you have any questions, contact Barbara Prior, interim nurse manager of the NICU, at 215-662-3635 or barbara.prior@uphs.upenn.edu.

` A Skyped photo shows Mary Pham at home with newborn Kaleb.

responsible for who they’re selling to,” she said. “We want to decrease ‘straw’ sales, when a person without a criminal record — often a girlfriend — purchases guns for someone else. The majority of murders are from straw purchases.”

Miles will use the grant to help expand the West Philadelphia chapter, getting the word out about the organization and its vigils to churches throughout the area.

“I joined Heeding God’s Call because it’s personally important to me to do more than just donate money to an organization,” she said. “And as I learned more about the group’s goals, I knew I wanted to be a part of it.”

` Joanne Miles volunteers with Heeding God’s Call to help reduce gun violence in Philadelphia.

A Subtle Approach to Reducing Violence

With gun control continuing to be a hot issue in our country, the outreach efforts of Joanne Miles, HUP controller and recipient of a Penn Medicine CAREs grant, seem even more vital.

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` As part of the memorial service, attendees removed a piece of an Earth jigsaw puzzle and lit a tea candle while sharing memories of those lost in Trauma care during the past year.

These were a few of the tearful sentiments shared with members of Pastoral Care, the Penn Trauma Center, and other HUP staff, family members, and friends last month to honor the legacy of Rev. Dr. Martin Luther King, Jr., and the lives lost to violence in our community in 2012.

“We are gathered here today to remember with sadness, appreciation, and reverence the precious lives that have passed through our care during this past year,” said Rev. Ralph Ciampa, director of Pastoral Care.

The overwhelming stories of tragedy shared by loved ones in attendance echoed Dr. King’s quote that “Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.”

John Gallagher, Trauma program manager, introduced a video of the “Families are Victims Too” mural that stands in West Philadelphia as a reminder of how memories of those lost to senseless violence linger with loved ones forever.

“All of us here feel a calling to fight disease, injury, and save lives, and relieve suffering,” said Patrick Kim, MD, medical director of the Trauma Program. “I’m very grateful for all Pastoral Care does for us and with us.”

Several years ago, residents in HUP’s Clinical Pastoral Education Program who were extremely troubled by the traumas and deaths they faced used tea candles and a jigsaw puzzle of the Earth to help each other heal. Denise Statham, administrative chaplain, explained that every month, they would take a puzzle piece out and light a tea candle, a practice they all conducted at this evening’s event, because “a piece of the world is gone when your loved one has left here.”

Helping People ALL THE TIMECongratulations to winners of September’s Helping People All the Time raffle. Thank you for all you do!

Do you know someone who goes above and beyond HUP’s standards of patient care? If so, submit his or her name on a recognition form at http://uphsxnet.uphs.upenn.edu/hupse/* or use a paper form available at locations throughout the hospital.

Andrea Adedoyin . . . . . . . . . . . . . . . . Ravdin 9Nahree Anderson. . . . . . . . . . . . .Silverstein 9Colleen Avery . . . . . . . . . . . . . . . . . Founders 9Charlyn Berona . . . . . . . . . . . . . . Founders 11Woodrow Bowie . . . . . . . . . Patient TransportAnnie Chapman . . . . . . . . . . . . . . . . . Ravdin 9Chris Davis . . . . . . . . . . . . . . . . . . . . RadiologyAlysia Diaz . . . . . . . . . The Admissions CenterCarla Fazio . . . . . . . . . . . . . . . . . . . . Rhoads 2Andrea Ferreria . . . . . . . . . . . . . . . . . Dulles 6William Gibson . . . . . . . . . . Patient TransportRosanna John . . . . . . . . . . . . . . . .Silverstein 7Darryl Johnson . . . . . .Materials ManagementTara Jones . . . . . . . . . . . . . . . . . . . . . Rhoads 2Rita Morrison . . . . . . . . . . . . . . . . . . Rhoads 6Kiesha Mowatt . . . . . . . . . . . . . . . . . . Dulles 6Dawn O’Malley . . . . . . . . . . . . . . . . RadiologyMorgan Rand . . . . . . . . . . . . . . . . . . . Dulles 6Jade Rota . . . . . . . . . . . . . . . . . . . . . RadiologyDanielle Schlupp . . . . . . . . . . . . . . . . Ravdin 9Kim Selwood . . . . . . . . . . . . . . . . . Founders 8Shannon Snyder . . . . . . . . . . . . . . . . . Ravdin 9Sarah Stein . . . . . . . . . . . . . . . . . .Silverstein 9

*To reach the submission page from the Intranet home page, click on “Entity Specific Information” on the left and, then, under “Hospital of the University of Pennsylvania,” click on “HUP Service Excellence.

REMINDER!Help us better understand your interests by participating in our Readership Survey. It takes only a few minutes to complete and your responses will help us better tailor the publications to meet your needs. You can complete the survey online at http://pennmedicine.org.pubsurvey.sgizmo.com/s3/ or the printed version found in the March 8 issue of HUPdate. The deadline for submitting the survey is Friday, March 29. Thank you.

PUBLICATION SURVEYPlease take a few moments to complete the survey below or go online to http://pennmedicine.pubsurvey.sgizmo.com/s3/. Your responses will help us better tailor our publications to meet your needs. Please submit the completed survey by Friday, March 29. We appreciate your cooperation.

(1) Which of the following internal publications do you receive? (check ✔ all that apply):

❑ HUPdate ❑ Presby Bulletin ❑ System News

(2) How often do you read each publication? (check ✔ all that apply):

Every Issue Some Issues Rarely Do Not Read

HUPdate ❏ ❏ ❏ ❏

Presby Bulletin ❏ ❏ ❏ ❏ System News ❏ ❏ ❏ ❏ What’s New ❏ ❏ ❏ ❏

(3) If “Rarely” was checked, please describe your main reason for rarely reading these publications?

_____________________________________________________

_____________________________________________________

(4) In which format do you currently read each publication? (check ✔ all that apply):

Print Email Online

HUPdate ❏ ❏ ❏

Presby Bulletin ❏ ❏ ❏ System News ❏ ❏ ❏ What’s New ❏ ❏ ❏

(5) If “Print” was selected for any of the above publications, how do you primarily receive this publication?

❑ Through intramural mail ❑ From magazine racks in hospital ❑ Other ______________________________________________

(6) In which format would you prefer to read these publications? (check ✔ all that apply):

❑ Print ❏ Email ❏ Online

(7) Please rate your level of satisfaction with the writing and readability of each publication that you read:

Not at all Dissatisfied Neutral SatisfiedVery

Satisfied

HUPdate ❏ ❏ ❏ ❏ ❏

Presby Bulletin ❏ ❏ ❏ ❏ ❏ System News ❏ ❏ ❏ ❏ ❏ What’s New ❏ ❏ ❏ ❏ ❏

❑ What’s New ❑ None of the above

(8) Please rate the overall design (check ✔ all that apply):

Not at all Not Pleasing Neutral Pleasing Very Pleasing

HUPdate ❏ ❏ ❏ ❏ ❏

Presby Bulletin ❏ ❏ ❏ ❏ ❏ System News ❏ ❏ ❏ ❏ ❏ What’s New ❏ ❏ ❏ ❏ ❏

(9) Please rate your overall interest in the content (check ✔ all that apply):

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Interested Neutral InterestedVery

Interested

HUPdate ❏ ❏ ❏ ❏ ❏

Presby Bulletin ❏ ❏ ❏ ❏ ❏ System News ❏ ❏ ❏ ❏ ❏ What’s New ❏ ❏ ❏ ❏ ❏

(10) What types of stories about your hospital and Penn Medicine do you find most inspiring and/or informative? (check ✔ all that apply):

❑ Clinical — stories about the medical treatment and overall care of patients.

❑ Research — stories about advances in healthcare at Penn Medicine and how they are helping patients.

❑ Education — stories describing professional development as well as stories from the School of Medicine.

❑ Community outreach — stories describing our efforts to help the surrounding community and beyond.

❑ Human interest — feature stories recognizing staff contributions.

(11) How useful do you find the following announcements?

Not at allNot

Useful Neutral UsefulVery

Useful

Upcoming events ❏ ❏ ❏ ❏ ❏

HR Updates ❏ ❏ ❏ ❏ ❏ Continuing Education and Training

❏ ❏ ❏ ❏ ❏

(12) We are always looking for story ideas and original articles from faculty and staff at Penn Medicine. If you were to submit an idea or original article, which would be the easiest method?

❑ Contact editor directly ❑ Online submission form ❑ Other ______________________________________________

(13) For each publication you read, what are the strengths?

_____________________________________________________

(14) For each publication you read, what are some areas for improvement?

_____________________________________________________

Once you’ve completed the survey, please fold on dotted lines on reverse side, making sure name and address are visible, and send through intramural mail.

SALLY SAPEGA

DEPARTMENT OF COMMUNICATIONS

3535 MARKET STREET, SUITE 60

INTRAMURAL MAILONLY

W hen We Lose Part of Our World“My son got into some trouble, and then tried to make amends with one of guys, and was murdered.”“She was just in the wrong place at the wrong time.”“He was the best son a mother could ask for, never got in trouble.”

‘DASH’ FOR ORGAN & TISSUE AWARENESSJoin the Penn Medicine team in the Dash for Organ & Tissue Donor Awareness and help raise money to educate people about the serious need for more registered organ and tissue donors. Those who register with Team PENN MEDICINE will receive a Penn t-shirt to wear as we walk or run as a team! The Dash will be held on Sunday, April 21, from 8:30 am to noon at the Philadelphia Museum of Art. To learn more and to register, go to www.donors1.org.

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HUPdateEDITORIAL STAFF Sally Sapega Editor and Photographer

Tara Skoglund & Trissy Harding Designers

ADMINISTRATION Susan E. Phillips Senior Vice President, Public Affairs

CONTACT HUPDATE AT: 3535 Market Street, Mezzanine Philadelphia, PA 19104

phone: 215.662.4488 fax: 215.349.8312 email: sally.sapega@uphs.upenn.edu

HUPdate is published biweekly for HUP employees. Access HUPdate online at http://news.pennmedicine.org/inside/hupdate.

Wednesday, April 3, 201310 to 11 amPhysical Side Effects of Head & Neck Cancer Treatment and the Role of Rehab Medicine

DATE: TIME:TOPIC:

ONCOLINK’S NEXT BROWN BAG CHAT:

COMING SOONOpen Enrollment begins Monday, April 15. Here’s a quick look at some of what’s new this year:

• To earn the premium discount on your medical contribution this year, all employees and all dependents (ages 18 to 26) covered under a medical plan must be non-tobacco users or enrolled in a tobacco cessation program by June 30, 2013.

You can enroll in Health Advocate’s free tobacco cessation program with the help of a trained coach by calling 1-866-695-8622.

• This year’s enrollment is an ACTIVE enrollment. The higher tobacco user rate on your medical contributions will apply ($650 more per year) if you do not take action. To make an active election you must:

1. Complete the Tobacco Certification, and2. Select the Non-Tobacco User rate for your medical coverage

• Employees can earn a $150 lump sum Healthy Reward Credit by completing a Well-Being Assessment and by Knowing their Numbers: glucose, cholesterol (total, LDL, HDL) and body mass index (BMI).

To help you better understand this year’s changes, plan to attend one of the Open Enrollment fairs below:

Tuesday, April 9: HUP Ravdin Mezzanine, 10 am–2 pm. Thursday, April 11: 1500 Market Street in the Kahunatorium, 10am–2pm Friday, April 12: 3001 Market Street in Suite 310 (training rooms A&B), 10am–2pm

In addition, an Open Enrollment booklet will be mailed to employees’ homes at the end of the month that will outline the details. Employees can also visit the HR&You website for more information, at www.uphshrandyou.com.

Do you know someone who has had head & neck cancer? OncoLink’s webchat will address short and long term effects of head & neck cancer treatments and how cancer rehab medicine can help. This chat will include a presentation by cancer rehab physician, Mously LeBlanc, MD.

To submit questions or participate in the chat, go to www.oncolink.org/webchat.

You can also read a transcript on the site after the live event.

BEST IN SHOWLast month, a new ‘Celebration of Art and Life’ exhibition came to life at Penn Tower and the Perelman Center for Advanced Medicine. This annual event is dedicated to the memory of Bernett L. Johnson, Jr., MD, who was HUP’s beloved and well-respected senior medical officer as well as an accomplished artist. He passed away in 2009.

At the exhibition opening, his widow, Mary Martha Johnson, said that her husband was a self-taught artist. “It all started with an oil painting kit he bought for a member of the family,” she said. When it became evident that the recipient was not going to use it, Johnson picked it up … and the rest is history.

` Assistant executive hospital director, Chuck Aitken (shown with his wife, Marge) won a Best of Show in the new Celebration of Art and Life exhibition.

This year, several HUP employees received Best of Show accolades for their artistic contributions, including:

• Chuck Aitken of Facilities Management

• Polina Fenik of Sleep & Respiratory Neurobiology

• John Hansen-Flaschen of Pulmonary, Allergy & Critical Care

• Erin Fitzpatrick of Dermatology

• Francis Quattrone of Neurology

• Anne Ravdin-Taylor of Surgery