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Human Resource Workforce Skills Qualification (WSQ) Programmes

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Framework

Functional Areas

HR Management HR DevelopmentPerformance, Remuneration and Benefits

Employee Health and Well-being

Human Re-source Systems and Processes

Employee Relations and Communica-tions

Resourcing

Organisational Development

Learning and Development

Talent Man-agement

Human Resource WSQ programmes

The Human Resource Workforce Skills Qualification (HR WSQ) frame-work is a competency framework developed through a rigorous process of international research and consultation with HR practitioners, indus-try associations and economic agencies. It was launched in 2008 by the HR Manpower, Skills and Training Council (MSTC), and was updated in late 2010 to incorporate the latest developments in the HR industry.

HR professionals now have greater access to modular competency-based training that leads to the attainment of nationally recognised HR certifications and qualifications. This helps to facilitate career enhance-ment for the HR Professionals as well as develop People Managers’ HR competencies to better engage employees.

Human Resource Workforce Skills Qualification Programmes

©2014 Hay Group. All rights reserved

The rewards for getting talent manage-ment right are significant. It produces bet-ter leaders and more engaging employees. This in turn can have a huge impact on a company’s bottom line.

The best talent management programmes always start with strategy. Knowing where the business is headed – and how it’s organised – is the only way to understand the future demands on employees and leaders. This should inform your talent management strategy.

Certified HR Professional (Talent Management)

Talent management is a business strategy that must be supported by and integrated with all employee related functions of the organisation. Attracting and retaining tal-ent must be the concern of every member of an organisation. Conducive organisa-tional culture that promotes a cohesive tal-ent mindset is critical to business success.

In addition to other human resource programmes, an organisation’s talent imperatives must include holistic manage-ment practices that identify, nurture and develop talent through structured career development and succession planning strategies.

TALENT STRATEGY CAREER PLANNING SUCCESSION MANAGEMENT

BUSINESS NEEDS

BUSINESS STRATEGY

TALENT MANAGEMENT STRATEGY

TALENT MANAGEMENT CULTURE

IMPLEMENTATION

LEADERSHIP PIPELINE

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Decoding Talent Management: Building Your Organisation’s Capability For Success3 Days (24 hours)

Research has shown that many companies are strug-gling to make their talent programmes work. Perhaps the key reason why talent is so difficult to get right is that every organisation must fit its approach to both changing conditions and long-term strategy.

What this programme addresses is the skills and knowledge required to develop a talent management programme for high performers and/or high potential employees.

Benefits to you:

After attending this workshop, you are able to:

> develop a talent management strategy

> determine organisational talent capability

> integrate talent management programmes with human resource and business functions

> identify talent gaps within the organisation

> facilitate the use of talent management tools and processes

> monitor and review talent management processes

Methodologies:

> Short lectures

> Group discussions and presentations

> Individual reflections

> Written assignments

> Case studies

Note: Participants who successfully complete this programme will receive two WSQ Statements of At-tainment “Develop Strategies for Talent Management” & “Implement Talent Management Programmes”.

Programme Outline:

Module 1: Develop a Talent Management Strategy 9Understanding the relationship of talent management with other HR functions 9Developing and implementing business plans, tools, methodologies, criteria and processes to support imple-mentation of talent management

Module 2: Implement Talent Management Pro-gramme

9Assessing and managing talents

Module 3: Determine organisational talent capabil-ity

9Identifying talent gaps within the organisation 9Analysing the requirements of current and future roles to determine the availability of required talent pools

Module 4: Facilitate the use of Talent Management tools and process

9Using models and tools for talent management 9Reviewing and evaluating outcomes of assessments

Module 5: Communication in Talent Management 9Facilitating skills and negotiation techniques for working with stakeholders in the identification and analysis of tal-ent requirements 9Developing communication techniques and channels relevant for disseminating information regarding talent management activities, services and programmes

Module 6: Monitor and review Talent Management programmes

9Reviewing best practices in talent management to iden-tify potential movements 9Recommending refinements or modifications to talent management processes

Module 7: Professional and legal standards and market development pertaining to Talent Manage-ment


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Strategic Recruitment and Selection Methods for Business Sustainability2 Days (16 hours)

In today’s knowledge-intensive economy, where talent takes centrestage, staffing and recruitment take on enormous significance to help organisations achieve a competitive advantage in the marketplace.

This programme will help you understand the often overlooked fundamentals in recruitment, the direction of the business and why the job is being staffed. It will also enable you to apply more strategic and scientific approaches to recruitment to improve selection qual-ity and increase efficiencies in recruitment. You will also learn how to extract data that will support your talent management programmes.

Benefits to you:


> identify organisation issues that may impact on recruitment and selection

> recommend strategies that align existing organisational and people strategies with recruitment and selection requirements

> select appropriate recruitment channels and selection methods

> lead/support the human resource team in developing an action plan to implement recruitment and selection strategies

Methodologies:

> Short lectures

> Group discussions and presentations

> Individual reflections

> Written assignments

> Case studies

Note: Participants who successfully complete this programme will receive WSQ Statement of Attainment “Develop and Implement Recruitment and Selection Strategies”.

Programme Outline:

Module 1: Overview 9Recruitment & selection processes 9Considerations of channels and methods

Module 2: Attracting Talents to the Organisation 9Employer Value Proposition 9Finding the right talent – selection methods

Module 3: Implementation of Recruitment and Selection Strategies

9Alignment with existing organisational and human strate-gies 9Development of action plan

Module 4: Evaluating the effectiveness of Recruit-ment & Selection

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Human Resource Workforce Skills Qualification Programmes 6

Programme Outline:

Module 1: Creating Job Descriptions 9Manpower Planning 9Job Design Processes

Module 2: Communication techniques and chan-nels for disseminating information

9Feedback methods 9Methods for gathering information data in relation to review of job design process

Module 3: Conducting Job Evaluation/Job Map-ping to develop a Grading & Salary Structure

9Principles of Job Mapping & Job Evaluation 9Job sizing & Grading

Module 4: Conducting market benchmarking exercise to review existing Grading & Salary Structure

9Analysis of internal equity 9Analysis of external comparison

Module 5: Developing Grading & Salary Struc-ture aligned to desired compensation philoso-phy

9Elements of compensation philosophy 9Elements of grading and salary structure

Module 6: Facilitating Management Meeting to ensure Grading & Salary Structure

Creating a Compensation Framework to drive Superior Organisation Performance4 Days (32 hours)

A fair compensation system, which is one of the more effective ways of motivating and retaining employees, must be supported by appropriate human resource policies that determine how employees are to be paid. Subject to its business objectives and strategy, these are some actions that an organisation can take to sup-port establishment of fair compensation:

(a) Define Job Profiles

9Consult with stakeholders to clarify manpower planning requirements that impact on the design of job descrip-tions 9Evaluation of job descriptions to ensure continued rel-evance

(b) Establish Job Structure

9Determine values of jobs so that employees can be ‘placed’ at appropriate jobs and levels 9Develop a job structure for various jobs to provide career growth

(c) Design salary structure to support the job structure

9Establish salary grades and ranges which are reviewed internally and benchmarked externally for equity 9Determine appropriate market salary rates to be paid to each employee 9Align salary structure to job structure in accordance with the organisation compensation policy

The workshop will also give you a thorough under-standing of the concepts of variable incentive design and how variable incentive fits into the wider frame-work of new incentive such as competency-related incentive, team-based incentive and job families.

Benefits to you:


> develop knowledge about how to prepare detailed and comprehensive job descriptions for all levels of jobs

> review job design process

> develop grading and salary structure aligned to desired compensation philosophy

> develop and implement transition plan

> review grading and salary structure

Methodologies:

> Short lectures, group discussions and presentations, individual reflections, written assignments, case studies

Note: Participants who successfully complete this pro-gramme will receive two WSQ Statements of Attain-ment “Define Job Profiles” & “Develop and implement Grading & Salary Structure”.


Workshops Course Duration

Nett Fee

Nett Fee A

fter Funding

Nett Fee A

fter Enhanced SME Funding

January 2014

February 2014

March 2014

April 2014

May 2014

June 2014

July 2014

August 2014

September 2014

Certified HR Professional

(Talent Management)

Decoding Talent Manage-ment: Building Your Organisa-tion’s Capability for Success mapped to “Develop Strate-gies for Talent Management” & “Implement Talent Manage-ment Pro-grammes”

3 $1,765.50 $1,405.50 $1,045.50 5-7 11-13 10-12

HR Framework - WSQ Modules

Level 4 – Human

Resource Management

Creating a Compensation Framework to drive Superior Organisation Performance

4 $1,979.50 $1,499.50 $1,019.50 20-21/ 27-28

19-20/ 26-27

11-12/ 18-19

Strategic Recruitment and Selection Methods for Business Sus-tainability

2 $1,070.00 $830.00 $590.00 20-21 17-18

Calendar 2014

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Frequently Asked Questions (FAQs)

8Human Resource Workforce Skills Qualification Programmes


Frequently Asked Questions (FAQs)

1. Why choose Hay Group’s WSQ programmes?

Enriched with Hay Group’s 70 years of intellectual property and consulting methodology, our WSQ programmes have been developed so that you can leverage from our key strengths in Human Resources Consultancy. Allowing you premium ac-cess to our tools, research and methodology, our programmes can be delivered in a way that will be contextualised to your training needs.

2. Why are our programmes slightly more expensive than other providers? Will there be any group discount?

Our fees are slightly higher than some other training providers as we have ingrained the WSQ HR Framework with our tried-and-tested methods, allowing you to get more mileage out of our programmes. We have combined scientific meth-ods/research and real-life applications used in our consultancy work with our clients into our programmes.

Please also note that our combined modules will appear to be more expensive because we have consolidated two mod-ules into one.

• Compensation & Benefits related programmes: Reward has always been the core of Hay Group’s expertise. With the WSQ framework, we have injected Hay Group’s methodology in the development work and our intellectual property that has been proven and tested over the years in our experience working with organisations from public to private sectors, not only in Singapore but around the world.

• We have taken two modules and combined them into one for flow through and continuity, instead of being stand-alone modules. For instance, “Creating a Compensation Framework to Drive a Superior Organisation” provides you with the complete framework (and knowledge) to create a compensation structure. Through this workshop, you will get a taste of the Hay Group experience just like our clients have experienced.

• Talent Management related programmes: In our WSQ Talent Management workshops, we have integrated Hay Group’s intellectual property, which includes our suite of talent tools, Talent Management framework, methodology, and competency portfolio. In the past 70 years, we have used our methodology and tools to help organisations to suc-ceed in the implementation of their talent management processes.

• Our tools were developed and based upon leading researchers in the areas of motivation, organisational psychology and psychometrics. Our authors and partners include: David McClelland, Daniel Goleman, Richard Boyatzis, David Kolb, Roger Holdsworth and Richard Hackman. Our tools have an unprecedented research history and global application.

3. What are the experiences of the trainers?

We are stringent with our choices of trainers who will be running our WSQ programmes. They can either be internal train-ers or external trainers who possess a wealth of experience in their respective area coupled with strong knowledge of Hay Group’s intellectual property and methodology.

4. What are the criteria for funding?

The general funding criteria are listed as follows:

• Companies are registered or incorporated in Singapore.

• Supportable cost components (such as Course Fees) are fully sponsored by companies.

• Trainees are employees who are either Singapore Citizens or Permanent Residents (PR) of Singapore.

• Trainees have achieved at least 75% attendance and have sat for all examinations if the course leads to certification.

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5. What are the conditions to be eligible for the enhanced SME funding?

Interested participants can find out the status of their company profile from SkillsConnect. Through the Skills Development Fund (SDF), employers can enjoy grants for staff training though the funding rate may differ for various courses. Employers will need to apply via the SkillsConnect system to obtain training assistance for course fees. Funding for absentee payroll can also be obtained through the system.

6. Can the Hay Group programmes be shortened?

No, there are mandatory requirements on the number of course hours.

7. Can the courses be conducted in-house?

Yes. We can work with you to customise according to the training needs of your company.

8. What are the minimum requirements to be a participant? (Eg position, age, qualification etc)

The requirements depend on the level of programme that you are signing up for. We are currently offering Level 4 and 5 programmes only. You will need to have a certain level of decision-making/ influence to recommend strategic changes to your organisation’s HR processes.

In addition, you will need to be able to listen, speak, read and write English at a proficiency level equivalent to the Employ-ability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 8.

9. Will I get to improve my chances of a pay increase in my organisation after attending the programme?

With better knowledge and understanding of your HR capabilities, you will be in a better position to advise and improve your organisational and people performance, and hence, leading to better career prospects.



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Administrative details and funding

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Administrative Information

Register Online:

The most efficient way to register for our programmes is to go online at http://www.haygroup.com/sg/training/index.aspx

Register via Mail:

A confirmation of your registration will be sent to you via fax or email before the commencement of the programme.

Register via Mail:

Complete the registration form on the following page and mail it or email to:

Hay Group Pte Ltd

1 George Street

#20-04

Singapore 049145

Attn: Productised Services

Email: [email protected]

Refund Policy – replacement/ withdrawal or absentee:

Written notice of cancellation is to be sent to [email protected] or fax to: (65) 6225 2160.

If a nominee is unable to attend, a suitable replacement can be made before commencement date. Such request must reach Hay Group in writing at least 3 working days before course commencement.

Any bank charges incurred during the course of refund will be borne by the individual or organisation (for corporate clients), whichever is applicable.

Payment:

Payment must be made by the closing date stated.

All cheques must be made to Hay Group Pte Ltd, crossed and marked ‘A/C payee only’ with the programme title(s) indicated on the back of the cheques.

Course date reschedule:

Upon confirmation of the course, any request to postpone the participant to the next run will be charged an adminis-trative fee of SGD21.40 (incl of GST).

Hay Group reserves the right to change the date and venue of the event, when necessary.

Course is subject to minimum participant to commence.

Hay Group reserves the right to cancel/ reschedule any of the above courses due to unforeseen circumstances. In the event that a course must be cancelled/ rescheduled, Hay Group willl inform the participants in advance.

Notice of withdrawal from Course Commencement Dates

% of Refundable Fees on Full Course Fees(before funding, subject to GST)

At least 10 working days Full

Within 1 – 9 working days 50%

On or after commencement date No refund



Funding Mechanism

Skills Development Fund (SDF)

Through the Skills Development Fund (SDF), employers can enjoy grants for staff training though the funding rate may differ for various courses. Employers will need to apply via the SkillsConnect system to obtain training assistance for course fees. Funding for absentee payroll is also obtainable through the system.

Enhanced Training Support for SMEs

The enhanced training support will be extended to local employees of SME establishments (hiring not more than 200 em-ployees) registered or incorporated in Singapore. These employees must be fully sponsored by their employers to attend training. See table below for the details of the enhanced training support scheme:

How to apply?

Application for the enhanced training funding will be administered through SkillsConnect. SMEs can submit applications and claims through the online SkillsConnect platform and enhanced funding will be awarded to those who meet the eli-gibility criteria. The application can be submitted from up to six months before the start of the training until up to 30 days after the course start date. More details can be found at: http://www.wda.gov.sg/content/wdawebsite/programmes_and_initiatives/EnhancedTrainingSupportforSMEs.html.

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Existing Training Support Scheme Enhanced Training Support Scheme

Certifiable Courses Supported by WDA

Rank & File• 80% course fee subsidy, capped at

$7 per hour• 90% course fee subsidy for CET

Centres’ courses• Absentee payroll funding of 80% of

basic hourly salary, capped at $4.50 per hour

Rank & File + PMEs• 90% course fee subsidy, capped at $30 per hour • 90% course fee subsidy for CET Centres’ courses• $15 per hour for in-house certifiable training• Absentee payroll of 80% of basic hourly salary, capped at

$7.50 per hour.

PMEs• 50% course fee subsidy, capped at

$15 per hour• 70% course fee subsidy for CET

Centre’s courses• Absentee payroll funding of 80% of

basic hourly salary, capped at $4.50 per hour

Table 2: The Enhanced Training support scheme

Type of Courses Funding Component Courses Targeted at PMET Level

Certifiable Course Fee Support 50% of course fee capped at $15 per hour

Absentee Fee Payroll Support 80% of hourly basic salary capped at $4.50 per hour

Table 1: Revised Funding Rates for SDF pre-approved courses

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Registration Form 2014



Please enrol me for the following workshop:

TERMS & CONDITIONS1. Hay Group is committed to maintaining the confidentiality of the applicant’s personal information and undertakes not to reveal any of the applicant’s information to any third

party without prior written consent of the applicant.2. The registration form and payment must be submitted to the following centre, to consultants or by post at least two (2) weeks before the commencement of the course. Hay Group Pte Ltd: 1 George Street, #20-04, Singapore 049145 | Attn: Productized Services3. The course schedule selected is subjected to confirmation.4. Participant is bound by the Terms and Conditions of any applicable funding scheme as approved by Hay Group Pte Ltd.5. Eligibility for Funding Participants are eligible for course fee grant only if they comply with WDA’s requirements: — Must be Singapore Citizen or Permanent Resident (PR) of Singapore — Attained minimum 75% attendance — Deemed 100% competent in ALL assessments — Has not enjoyed funding for the same competency unit before6. Training Grants SDF/ Absentee Payroll: Funding is only available to employed Singaporeans and Singapore Permanent Residents (SPR). Please enrol for SDF funding/Absentee Payroll online at the SkillsConnect website (http://www.skillsconnect.gov.sg) for your course before course commences.7. Fee Structure — All fees indicated are inclusive of prevailing GST. — Subsidised fees are applicable only for Singaporeans/ Permanent Residents only. — Prices are subject to change. Please refer to the latest copy found in our website at http://www.haygroup.com/sg/training/index.aspx. — Client is invoiced on nett fee basis. Client undertakes to reimburse Hay Group FULL course fees for employees who are not eligible or entitled to fee grant. Hay Group is not liable for any other funding not approved by WDA.

I / We have read and accepted the terms & conditions listed.

PARTICIPANT’S INFORMATION

Name (as in NRIC): Gender (Male/Female):

NRIC/ Fin No.: Nationality: Race:

Date of Birth: Contact No. (Office) (Handphone)

Designation:Email Address:

Highest Qualification:

Monthly Salary Range: Below $1,000 $1,000 – $1,499 $1,500 – $1,999

$2,000 – $2,499 $2,500 – $2,999 $3,000 – $3,499

$3,500 & above

COURSE COORDINATOR’S INFORMATION

Name: Contact No.:

Designation: Nationality:

Email Address:

EMPLOYMENT INFORMATION

Company Name:

Address:

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Human Resource WSQ Programmes Registration Form 2014

Workshop Date

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Africa Cape Town Johannesburg Pretoria

Asia Bangkok BeijingHong KongHo Chi Minh CityJakarta Kuala LumpurMumbaiNew Delhi SeoulShanghaiShenzhenSingaporeTokyo

Europe Athens BarcelonaBerlin BilbaoBirminghamBratislavaBristolBrusselsBucharestBudapest DublinFrankfurt

Glasgow HelsinkiIstanbulKievLilleLisbonLondon MadridManchesterMilanMoscowOsloParisPrague RomeStockholm StrasbourgViennaVilniusWarsaw ZeistZurich

Middle EastDubaiTel Aviv

North America AtlantaBoston CalgaryCharlotteChicago

DallasEdmontonHalifaxKansas CityLos AngelesMexico CityMontrealNew York MetroOttawaPhiladelphiaReginaSan FranciscoSan Jose (CR)TorontoVancouverWashington DC Metro

Pacific AucklandBrisbaneCanberraMelbournePerthSydneyWellington

South America BogotaBuenos AiresCaracasLimaSantiagoSao Paulo

About Hay Group

Hay Group is a global consulting firm that works with leaders to transform strategy into reality. We develop talent, organise people to be more effective, and motivate them to perform at their best. With 85 offices in 48 countries, we have helped thousands of clients, including private, public and not-for-profit organisations representing every major business category. We focus on change in order to help people and organisations realise their potential.

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