The Learning Experience in Hybrid & Virtual Classrooms EnvironmentsHugh McCullen May 19-21, 2014

Let’s talk about the Learning Experience…

But first,

who is MicroTek ?

&

why are we discussing this topic today

at TICE?

In the last 20 years, MicroTek has delivered training to more than one million students in over 800 locations around the world.

MicroTek specializes in the delivery oftechnical training with on-site & virtual support

Owns & operates 11 facilitiesin Tier 1 cities across

North America

Serves 600 clients

& trains

250,000students per year

Hosts over 35,000 training

days per year

Access to 3,000 additional

training sites worldwide

Let’s talk about the Learning Experience…

What is the Learning Experience?

Let’s talk about the Learning Experience…

How do YOU manage the Learning Experience?

Let’s talk about the Learning Experience…

Is the Learning Experience Complex to Manage?

The Learning ExperienceWhy is it more complex to manage today?

The Learning Experience is more complex to manage today, Because:

?

The Learning ExperienceWhy s it more complex to manage today?

The Learning Experience is more complex to manage today, Because:

Onsite & remote site learners require Instructional Equality

Traditional Classroom vs. Virtual ClassroomCan they be successfully combined into a hybrid model?

?

Any Device

Any Location

Any Modality

Any Network

Contact Driven

Right People Right Information Right Time & Location

Relevant, Instant Access

Visual: Human Element

Contextual Analytics

Any Source, Any Format

Filtered, Prioritized

Portable, Accessible

Enhanced training that eliminates device and media dependencies and enables users to collaborate using their own set of tools in both traditional classrooms & remote locations to harness the collective intelligence of all users to drive innovation

F2F, Virtual or both

Circumstance Appropriate

Work Assignment Driven

Workflow Integrated

The Ideal Learning Experience = Equal Collaboration

HYBRID = The Physical Classroom, Desktop and Mobile-enabled

classroom integrated & managed increase impact for learning

opportunities

Web Meeting

Virtual

Lab

Access

Physical class room-basedRemote

Desktop

Today

Traditional Model

Web Meeting

Legacy room-based

Virtual Lab Access

RemoteDesktop &

mobile

Expanded Access, More Personalized, More Mobile

© 2012 Avaya Inc. All rights reserved.

12

Blended Model

Physical classRoom-based

The Learning Experience can be a success or failure with the utilization of Blended learning.

Blended learning is taking the most effective parts of face-to-face and online learning into one experience.

Face to

Face Learning

Online

Learnin

g

Blended Learning

What form of training makes sense for your organization?

Physical Classroom› Pro’s

• Dedicated attention of the learner

• Class is outfitted with controlled technical specs per learner

• Onsite technical support• Creates team networking

› Con’s• Turnaround time for work

issues is delayed• Increased costs in time and

travel

Online Classroom› Pro’s

• Flexible locations• Savings on travel costs and

commute time• Able to multi-task

› Con’s• Easily distracted by outside

elements (work calls, emails, etc.)• Remote Stable Network

Connections• Challenge to hold learner

accountable for training material

Has Blended Training been considered?

The Audience for Blended Learning in a Hybrid Classroom requires?

The Hybrid Classroom Requirements: › Understand the application for training, needs & measurements

› Minimal classroom intrusion, maximum student inclusion

› Creation and maintenance of learner equality

› Minimal instructor learning curve, with maximum ability to teach

› Proactive pre, during and post and tech training support

› Flexibility to provide modular content (Just in time, Just Enough, Just for Me)

› Scalable, easily deployable (client demand), fast adoption

› Security: Protect your I.P. in the physical and virtual classrooms

› A consensus measurement from all students and instructors that the Hybrid medium, either physical or virtual enhanced the learning experience

What are the Hybrid requirement needs for the Learner Experience?

• Create an environment conducive for learning

• Information Access Utilization

• Clear Communications

• Collaboration for questions

The outcome of creating and managing the learning experience in a hybrid evironment requires:

› Managing the training outcome by carefully executing on logistic deliverables

› Supporting the transfer of knowledge to a variety of training initiatives:• Employee • Customer• Performance • Technical • Soft skills • Project rollout

› Preparing, managing, evaluating, adjusting the support for the delivery model

› Working with an experienced partner

Successfully managed, Blended Learning Positively Impacts KPI’s

Blended Learning Models for Corporate training programsare being recognized for theirability to positively impactKey Performance Indicators: KPI

Final Check List Steps to Managing the Hybrid learning experience foreffectiveness

Understand your AudienceCreate the ExperienceManage the ExperienceControl the OutcomeManage Results and Best

PracticesRepeat

The MicroTek Blended Training Experience

Blended Learning Best Practices in the Hybrid Classroom:

› Provide a single point of contact for all training logistics and product needs

› Offer both administration and technical support

› Provide a flexible business model, scale up or down based on employee / customer / business needs

› Utilize Variable cost with no fixed investment

› Train-the-trainer in Best Blended Practices

› Have equal access to Cloud Virtual Lab and Digital Content Capabilities available for on site and remote site

› Single sign on and management of ILT and Lab events

› Equal Technology support for onsite and remote students

Our learning experience mission:

Transition from teacher-centered to student-centered learning

Drive Higher probability outcomes for increased achievement

Managed training execution from planning to delivery

Partner with MicroTek as your training experience provider

› Best-in-class training solutions

› Hands-on administrative and technical support

› Scalable usage options

› One point of contact for all your training needs

Let’s talk about the Learning Experience…

Thank You!Contact information:

Hugh McCullen

hughm@mclabs.com

630-719-0260