14477 Benn’s Church Boulevard, Smithfield, Virginia 23430

(757) 357-3367 www.historicstlukes.org

Title:

Museum Interpreter

Location:

Historic St. Luke’s Restoration, Inc., doing business as Historic St. Luke’s

Church, in Smithfield, Virginia. HSL presents the diverse American

narrative of spirituality, community and freedom highlighting the pursuits of

religious freedom and tolerance and the separation of Church and State.

HSLR, Inc. is a 501(c)(3) non-profit educational institution and does not

receive any federal, state, or municipal funding.

Start Date:

As soon as possible

Purpose:

To provide a world-class experiences for an international audience at our

100-acre, 17th-century historic site.

Responsibilities:

a. Conduct historical research to enhance site-wide understanding of historical

events and context for the purpose of providing educational-focused guided

tours, including studying required and recommended primary and secondary

sources.

b. Learn and apply best practices according to the National Association of

Interpreters (NAI) public speaking techniques, designed to educate through

entertainment.

c. Learn and apply need-satisfaction, consultative selling techniques as applied

throughout the customer service experience, from point of contact through

exiting the site, including converting casual visitors to paid, guided tour

guests and gift shop patrons.

d. Secure 5-star reviews on TripAdvisor.com.

e. Secure guest contact information including name, address, and email address

to recruit visitors as new stakeholders for future engagement.

f. Assist the Education Coordinator with soliciting and securing group tour

bookings from special interest and motor coach companies.

14477 Benn’s Church Boulevard, Smithfield, Virginia 23430

(757) 357-3367 www.historicstlukes.org

g. Assist Gift Shop Manager with cash register reports, gift shop maintenance,

and merchandising.

h. Process cash, credit, and check payments through POS, cash register

transactions.

i. Provide minor housekeeping on an as-needed basis.

j. Open and close site when on-duty.

k. Other tasks as determined necessary for operations.

Qualifications:

1. Proficiency with computers, cash registers and Point-Of-Sale (POS)

systems.

2. Proficiency with guest interactions and public speaking skills.

3. Willing and eager to learn and share knowledge with others.

4. Willing and eager to provide world-class customer service experiences to

visitors from all over the world.

5. Willingness and ability to wear business casual attire when on-duty.

6. Must either be working toward (if under 18 years of age) or have obtained at

least a high school diploma from an accredited institution. A higher degree

in general studies, history, historic preservation, public history, architectural

history, constitutional studies, American studies, religious studies,

archaeology, mass communications, business, marketing, theater, or English

is preferred.

7. Must provide own housing and reliable transportation.

8. Will require either occasional or frequent weekend scheduling.

9. Willingness and ability to work between 14 and 24 hours per week, February

through December. Other days and hours may be required infrequently for

special events or other staffing needs.

Pay Rate:

$10.00 per hour, part-time, a non-benefits eligible position

How to Apply:

Please submit your letter of interest, resume or CV, and three professional or

educational references (no personal character references, please) via email

only (mailed applications will not be accepted) to Todd Ballance, Executive

Director, tballance@historicstlukes.org. No phone calls, please.