HSE Excellence Europe

HSE Excellence Europe

17 - 18 May 2016, Frankfurt, Germany

Jean-Philippe Berillon ENGIE Global Gas & LNG,

France Senior Vice President Security

& Safety

Dr Richard Judge Health and Safety Executive

(HSE), UK Chief Executive

Bruno Vercken Danone, France

Working Conditions, Safety

and Employability Director

Kevin Furniss APM Terminals, The

Netherlands Vice President Health, Safety,

Environment and Sustainability

IN THE CHAIR: Andrew Sharman

RyderMarshSharman, Switzerland Chief Executive

SPECIAL ADDRESS: Patrick Hollingworth

Australia Motivational Speaker on Leadership,

Teamwork & Safety

KEy SPEaKErS

“Beyond the plateau: Visible HSE Leadership by All”

EVENT OVErVIEW

KEy ParTICIPaNTS

a QUICK rEVIEW OF 2015

Europe’s leading event tailored for SHE senior management from major blue chip companies is back. In Frankfurt, on 17th & 18th May, the 10th annual running of the highly successful HSE Excellence Europe event will once again provide a platform for sharing valuable knowledge and the very best practices across all industries.

So what’s our main focus this year? - “Beyond the plateau: Visible Safety Leadership by all”

Find out how to motivate your employees to ensure that they step their game up and become the ambassadors for Health, Wellbeing, Safety and Environment in your organisation. Because no matter how small the change is, with the right leverage it can go viral.

To ensure we are moving forward to and moving on the right track, we have:

Established partnerships with several leading associations and organisations such as the Campbell Institute, British Safety Council or roSPa.

Interacted closely with the leading advisors and invited only the most esteemed and Internationally recognised speakers.

added some exciting special features such as roundtable discussions, workshops, debates and contests, to make our event the most interactive to date.

Stay on track with the best HSE methods in organisations around the world - join us in one of the world’s healthiest and most liveable cities – Frankfurt!

The HSE Excellence Europe Team

Abbvie • AECOM • Aer Lingus • Alstom • Arcelor Mittal • Caterpillar • DNV GL • Dong Energy • DuPont Sustainable Solutions • Dynea Erkner • Eagle Ottawa • EDF • Eesti Energia Olitoostus • Emeco Group • Emerson • EMEX • ENEL • ExxonMobil• Eyezon Consulting • FIOH• First Group • German Road Safety Council (DVR) / German Social Accident Insurance (DGUV) • GlaxoSmithKline • Glencore • GSV • HSL • Henkel • IBS • IOE • IOSH • Ipsen Pharma • Israel Airports Authority • JT International• John Zink KEU GmbH • Johns Manville • Johnson & Johnson • Johnson Controls • Johnson Controls, Inc. • L‘Oreal • Lenzing • Linde Engineering • Mabruk Oil Operations • Milliken • MOL • Molson Coors Brewing • Mondi SCP • Mondi Steti • Net4Gas • NIS Novi Sad • Nordic Sugar • NOSA • Novo Nordisk • OMV • OMV Petrom • Pannon Oil • Park Health & Safety • PEROSH • Petrofac • Philip Morris International • Quester • RoSPA • RyderMarshSharman • Safran • Saipem • Samtrac • Sanofi • Sanofi Aventis • Saudi Aramco • SNTGN Transgaz • Sodexo • Statoil • Tasnee • Stena Metall • Ugent University Hospital • Wartsila • Weightmans LLP • Workplace Safety and Health Institute • Zentiva Group

90% of attendees responded that they found this event important to their further professional development

87% of attendees responded that they intend to attend in 2016

98% of attendees would recommend the event to a colleague

Organised By:

Officially Endorsed By:

BOOK raFFLE:The Five Truths of the Safety Savvy

WHO WILL aTTEND• VPs • MDs • General Managers • Heads • Managers • Team Leaders • Superintendents • Advisors • Coordinators • Auditors • Engineers for Health, Safety, Security, Quality • Fire and Safety Engineering Process Safety • Operations • Exploration & Production • Crisis Management Strategy • Contingency Planning • Occupational Health • Risk Assessment • Corporate Medical Directors • Consultants • Loss & Prevention • H&S Professionals •

From:

Energy • Oil & Gas •Manufacturing • Food and Beverage • Automotive • Paints • Cosmetics • Aviation • Defence • Construction and Materials • Pharmaceuticals and Biotechnology • Chemicals and Petrochemical • Healthcare and Medical Devices • Electronics • Plastics • Paper and Packaging• Textiles • Utilities • Steel • Mining • Industrial Machinery • Conglomerate • Tobacco • Transport and Logistics • Telecommunication and others

GEOGraPHICaL SPLIT

JOB TITLE SPLIT

INDUSTry SPLIT

aDVISOry COMMITTEEDr Jukka Takala Workplace Safety and Health Institute, Ministry of Manpower, Singapore Senior Consultant to MOM

Malc Staves L’Oréal, France Group Health and Safety Director

Hans-Horst Konkolewsky International Social Security Association (ISSA), Switzerland Secretary General

Darryl C. Hill, Ph.D., CSP Johnson Controls Inc., USA Global Director, Health & Safety & american Society of Safety Engineers (ASSE), Past-President

Andrew Sharman RyderMarshSharman, Switzerland Chief Executive

Adam Jones BST, GB Business Development Executive

Stuart Jenner Emeco Group, Australia Executive General Manager – Hr, HSE & IT

Neal Stone British Safety Council (BSC), GB acting Chief Executive

Professor Andrew Curran Health & Safety Laboratory (HSL), GB Director Science and resources

John Dony Campbell Institute, USA acting Director

Pierre Vincensini International Organisation of Employers (IOE), Switzerland adviser

Dr Tim Marsh University of Loughborough, GB Visiting Lecturer

Colin Knight RoSPA, GB advisor

Westerm Europe 36%

Northern Europe 21%

Southern Europe 6%

Eastern Europe and russia 20%

Middle East and africa 9%

asia and australia 5%

North america 3%

C-Levels, Presidents, Chairs, Members of the Board and VPs: 16%

Directors, Heads: 30 %

Managers, Coordinators, Advisers/Experts, Specialists: 44%

Engineers and others: 10%

Oil & Gas 19%

Software & Technology 14%

Pharma & Medical 11%

Construction & Industrial Development 7%

Engineering 3%

Aviation & Defence 4%

Electric & Utilities 5%

Chemicals 7%

Steel, Metals, Mining 3%

Tobacco 2%

Manufacturers 11%

Other 14%

Jean-Philippe Berillon ENGIE Global Gas & LNG, France Senior Vice President Security & Safety

Francois Germain Total Refining & Chemicals, France Vice President Safety Division

Dr Richard Judge Health and Safety Executive (HSE), UK Chief Executive

Mike Robinson British Safety Council (BSC), UK Chief Executive

Andrew Sharman RyderMarshSharman Switzerland Chief Executive

Patrick Hollingworth Australia Motivational Speaker on Leadership, Teamwork & Safety

John A. Dony National Safety Council, USA Director & Campbell Institute, Director EHS & Sustainability

Tom Mullarkey The Royal Sociaty for the Prevention of Accidents (RoSPA), UK Chief Executive

Professor Tim Marsh RyderMarshSharman, UK Chairman

Kevin Furniss APM Terminals, The Netherlands Vice President Health, Safety, Environment and Sustainability

Jay Beers AECOM, UK Vice President Safety, Health and Environment - Europe, Middle East, africa and India

Alastair Davey Sodexo, UK Global Vice President - Health, Safety & Environment

Mike Wagland Credit Suisse, UK Vice President, Global Head of Health & Safety

Bruno Vercken Danone, France Working Conditions, Safety and Employability Director

Brian Darlington Mondi, Austria Group Head of Safety and Health

Malc Staves L‘Oréal, France Global Health & Safety Director

Vince McNeilly Akzo Nobel, UK Global Director HSE

Neil Tonge Molson Coors, UK Global Director of EHS & Sustainability

Anthony Wareham Philips International, The Netherlands Head of Health Safety and Security

Kieran Phelan William Grant & Sons Distillers, UK Global Health & Safety Director

Mike Belson Caterpillar, UK International Environment, Health and Safety Director

Reyes Gonzalez Heineken, The Netherlands Global Safety Director

Simon Toseland Norse Group, UK Head of Health & Safety

Steffan Groch Health & Safety Lawyer Association (HSLA), UK Chair & DWF, Head of regulatory

Maija Vaismaa Wartsila, Finland Senior Manager HSE

Madeleine Abas Osborn Abas Hunt, UK Senior Partner

Jeanette Soby Sten Nielsen Novo Nordisk, Denmark Global Strategy & Programme Manager of NovoHealth

Branco Dennenberg, Etihad Airways, UAE Manager Quality and Safety

Dr Shaun Lundy University of Greenwich, UK Occupational Safety, Health, Hygiene & Environment Programmes Leader

Stuart Jenner Australian Institute of Management, Australia Fellow (tbc)

IN THE CHaIr

SPECIaL aDDrESS BySPEaKErS

aND PaNELLISTS

EVENT INFO tel: +421 257 272 155, fax: +421 255 644 490, ada.tobias@flemingeurope.com

8:00 WELCOME COFFEE aND rEGISTraTION

8:20 WELCOME ADDRESS By THE CHAIR: ANDREW SHARMAN, RyDERMARSHSHARMAN, SWITZERLAND, CHIEF EXECUTIVE

8:30 INTrODUCTION OF THE SPECIaL FEaTUrES aND ICE-BrEaKEr aCTIVITy

8:40 KEyNOTE ADDRESS: FUTURE PRIORITIES FOR THE HEALTH AND SAFETy SySTEM IN EUROPE• An overview of the revised strategy for the health & safety system in UK and wider Europe• Realising the value of world-class health and safety system• Proportionate risk management as an essential enabler of business successDR RICHARD JUDGE, Health and Safety Executive (HSE), UK, Chief Executive

9:10 THE ROLE OF THE JUDICIARy IN SHOWING US WHAT GOOD LEADERSHIP LOOKS LIKEA disastrous event – whatever country and industry it occurs in - is often the subject of a public inquiry and/or criminal prosecution. This talk will look at how those chairing such inquiries and those sitting in judgment at trials and imposing sentences in different jurisdictions may come to the role with no expertise in health and safety law and no technical expertise in the subject matter before them, but who then use their wisdom and analysis of all the things that could have prevented the disaster from occurring, to provide us with a blueprint of learning, applicable to all sectors of business and public services. • Those sitting in judgment often produce very valuable learning for stronger leadership and the motivation for changing behaviour• Having to make the same observations time and time again - are we listening properly? • Highlighting the messages identified by the Judiciary, recognising the value they bring to the debate on enhanced leadership, and guiding in

interpreting what those at the top of a company, and in key roles through the ranks of an organisation should be taking to heartMaDELEINE aBaS, Osborn Abas Hunt, UK, Senior Partner

9:40 MORNING COFFEE AND NETWORKING

10:10 CaSE STUDy: 21ST CENTUry LEaDErSHIP aND WOrKFOrCE ENGaGEMENTThe organisation exists to deliver a product or service as efficiently as possible (time, cost, quality) - the WHAT! However more often, the safety agenda talks to the HOW! What is that emotional connection, the brand association to your production / service that makes the difference? How do you connect with people in today’s world? • The paradigm of organisations• From Compliance to Maturity• Leadership first, not safety • Growing inspirational – empowered team membersKEVIN FUrNISS, APM Terminals, The Netherlands, Vice President – Head of Health, Safety, Security, Environment & Sustainability

10:40 CASE STUDy: DEVELOPING A VISIBLE LEADERSHIP CULTURE – THE L’ORéAL EXPERIENCEThis presentation will focus on three major aspects of the L’Oreal journey and vision:• From EHS driven by EHS to EHS driven by line management - a strategy of transformation and company culture change• Key initiative that target visible management leadership – new and modified existing programs• Future initiatives to transform all employees into safety leaders.MaLC STaVES, L’Oréal, France, Global Health & Safety Director

11:10 INTEGraTING EHS MaNaGEMENT SySTEMS INTO COrPOraTE LEVELSSpeaking Slot reserved for Gold Sponsors: Gensuite LLC

11:40 2 MINUTES WISDOM – BIG PANEL DEBATE• What’s the future of health and safety leadership? • How do health & safety leaders generate followers?• How do you convert ALL staff to health & safety leaders?Some of the biggest industry names will have 2 minutes each to the key 3 questions and even some of the toughest questions our audience will pose.Panellists Include: JEAN-PHILIPPE BERILLON, ENGIE Global Gas & LNG, France, Senior Vice President Security & SafetyFraNCOIS GErMaIN, Total Refining & Chemicals, France, Vice President Safety DivisionKEVIN FUrNISS, APM Terminals, The Netherlands, Vice President – Head of Health, Safety, Security, Environment & SustainabilityMaLC STaVES, L’Oréal, France, Global Health & Safety DirectorDR RICHARD JUDGE, Health and Safety Executive (HSE), UK, Chief ExecutiveaNTHONy WarEHaM, Philips International, The Netherlands, Head of Health Safety and SecurityaLaSTaIr DaVEy, Sodexo, UK, Global Vice President - Health, Safety & EnvironmentBrIaN DarLINGTON, Mondi, Austria, Group Head of Safety and HealthVINCE MCNEILLy, Akzo Nobel, UK, Global Director HSE

Day17 May 2016

1

EVENT INFO tel: +421 257 272 155, fax: +421 255 644 490, ada.tobias@flemingeurope.com

! 12:10 MOTIVaTIONaL TaLK: What’s the best way to describe what Patrick speaks about in his Leading Safely through Change presentations? Patrick uses his experiences as both a high-altitude mountaineer and change consultant and works with the concept of VUCa (that’s Volatility, Uncertainty, Complexity and Ambiguity). Of course, you might want to ask, how is climbing a mountain relevant to working on an oil platform. The goal is to work as one team and make it home safely at the end of each day. Most people think that a climb finishes when you get to the top, but that’s not the case! Statistics show that 85% of mountaineering accidents happen on the descent, when complacency and fatigue creep in. It’s no different to the end of a work shift – we can’t afford to lose concentration and drop the ball. In this presentation Patrick tells a story about a career spent at high-altitude and how if we work together as a team, we can all make it back down the mountain.PaTrICK HOLLINGWOrTH, Australia, Motivational Speaker on Leadership, Teamwork & Safety

13:00 LUNCHEON

14:00 CASE STUDy: PRACTICAL STRESS MEASUREMENT – THE WILLIAM GRANT & SONS WAyStress is often overlooked in the workplace as organisations focus on reducing traditional physical hazards. Decreased efficiency, lower moral, reduced mental health and wellbeing can all result from undue stress in the workplace. Without an accurate measure of the mental wellbeing of the workforce action is seldom targeted where it matters most.• Combining existing stress measurement methodologies, simple tools and information already available to the organisation WGS has been able to

get a clear picture of stress across its wider workforce• Armed with the resulting data, a map of the mental health of the organisation can be created, where stress hot spots are easily identified to allow

specific action to be taken. • year on year comparison of the results shows an evolving picture of the stress landscape as actions take effect and new areas of focus ariseKIEraN PHELaN, William Grant & Sons Distillers, UK, Global Health & Safety Director

14:30 CASE STUDy: DANONE’S ERGONOMICS AND WELLBEINGBrUNO VErCKEN, Danone, France, Working Conditions, Safety and Employability Director

15:00 CaSE STUDy: aLWayS STarT WITH WHy – THE NOVO NOrDISK STOryThe presentation addresses why Novo Nordisk has a global employee health programme and what it drives. • Reflections and ongoing actions on how to anchor, integrate and create shared ownership of employee health within the organisation • Current statistics• Plans for the futureJEANETTE SOBy STEN NIELSEN, Novo Nordisk, Denmark, Global Strategy & Programme Manager of NovoHealth

16:00 INTEGRATING AND STANDARDIZING CORPORATE-LEVEL EHS STRATEGIES

16:30 WOrKSHOP STrEaMSCoffee will be served during the afternoon workshops.

WOrKSHOP a

GETTING IT rIGHT: CONTraCTOr EHS MaNaGEMENT IN A COMPLEX WORLDLarge or small, organizations increasingly rely on contractors – from mailing letters to building facilities. It’s become more difficult to “get it right” in these complex relationships. research conducted by the Campbell Institute has revealed a simple but comprehensive lifecycle approach that can be used to manage all stages of contractor relationships, from pre-qualification, risk assessment, and training to on-job monitoring and post-job evaluation. Using a multi-method analysis of the best in EHS, this research not only outlines the principles all organizations need to consider – it looks critically at where organizations most often struggle and offers suggestions for process improvements.Learning Outcomes: attendees will –• understand the crucial stages of the contractor relationship

lifecycle• learn the best practices to mitigate the top compromising factors

of using contractors• understand the common challenges world-class companies face

in managing contractor safetyJOHN A. DONy, National Safety Council, USA, Director & Campbell Institute, Director EHS & Sustainability

WOrKSHOP B

WOrKSHOP SLOT rESErVED FOr SPONSOr.

17:30 END OF Day 1

18:30 CONFErENCE COCKTaIL“The first day of the forum will be followed by an anniversary cocktail and networking reception.”

Day17 May 2016

1

EVENT INFO tel: +421 257 272 155, fax: +421 255 644 490, ada.tobias@flemingeurope.com

8:30 OPENING OF DAy 2: ANDREW SHARMAN, RyDERMARSHSHARMAN, SWITZERLAND, CHIEF EXECUTIVE

8:40 CASE STUDy: HOW REPUTATION AND CRISIS MANAGEMENT IS DRIVING HEALTH AND SAFETy INTO THE UK BOARDROOMSThe presentation will examine how in the UK recent changes to health and safety laws around individual offences, Corporate Manslaughter and new Sentencing Guidelines have firmly put health and safety in the boardroom:• Good health and safety enhances brand reputation• How legal issues can run contrary to commercial issues• UK‘s approach to increasing the profile of good health and safety compliance• UK HSE Fee for Intervention modelSTEFFaN GrOCH, Health & Safety Lawyer Association (HSLA), UK, Chair & DWF, Head of regulatory

9:10 KEyNOTE aDDrESS I: PrEVENTING SEVErE aCCIDENTS UNDErSTaND PrECUrSOrS aND aDOPT LIVE SaVING rULES• Make the exposure to severe accident more visible• Detect precursors of severe accidents• Adopt and implement Safety Golden rules• Develop a learning organization on severe accidents via return of experienceFraNCOIS GErMaIN, Total Refining & Chemicals, France, Vice President Safety Division

9:40 SPECIAL KEyNOTE ADDRESS: SAFETy FROM THE HEARTSafety from the heart is focused on leaders developing their own habits in order to create the desired safety culture amongst their teams. The presentation includes examples, videos and discussions of incidents that have occurred and provides details of the learning’s from the incidents as well as they effect they have had on individuals involved. The presentation will without doubt touch the emotions and make leaders understand the importance of developing their own safety habits and managing safety because they care about the employees and contractors and not because they want to show a good performance in safety presentations or on the notice board at the gate to the operation.• Focused at changing the way managers and supervisors see their role relating to leading the safety and health culture development• Use of real examples of incidents, videos and experiences over the years• Truly a touching presentation which hits home and gives food for thought on creating our own safe habitsBrIaN DarLINGTON, Mondi, Austria, Group Head of Safety and Health

10:10 FOLLOWErSHIP: WHaT EVEry SaFETy LEaDEr NEEDS TO KNOWMany books on leadership seem to imply that leaders matter a great deal and followers hardly at all. Where followers are mentioned they are sometimes referred to as subordinates and mistakenly assumed to be amorphous, all one and the same. as such we can fail to notice that those who mindlessly go along with an intervention are altogether different from those who are deeply devoted. • It is long overdue for health and safety practitioners to fully acknowledge the importance of understanding their follower groups better.• These distinctions have critical implications for how leaders in health & safety should lead and managers should manage. • With example from practice, it is argued in this paper that an understanding of followership is vital if interventions and initiatives in health and

safety are to be successful. Dr SHaUN LUNDy, University of Greenwich, UK, Occupational Safety, Health, Hygiene & Environment Programmes Leader

10:40 MORNING COFFEE

11:10 CaSE STUDy: EHS PrOGraM aT MOLSON COOrSNEIL TONGE, Molson Coors, UK, Global Director of EHS & Sustainability

11:30 CaSE STUDy: VISIBLE SaFETy LEaDErSHIP By aLL – HOW TO GET THErE In just a few years, Wärtsilä Marine Solutions has made a journey from having safety as a back-office administrative function to having safety as the foundation of the strategy and regular part of everyday business. In this presentation you can follow the path, which has not yet come to an end. Learning outcomes:• Tools for the management to show their safety commitment• Safety communications and campaigns creating possibilities for all to contribute• Connecting safety with business strategy and processesMAIJA VAISMAA, Wartsila, Finland, Senior Manager HSE

12:00 CaSE STUDy: TOTaL WOrKFOrCE SaFETy – VISIBLE SaFETy LEaDErSHIP WITH OUr CONTraCTOr WOrKFOrCEVisible Safety Leadership is working with our own employees but to have an effective project team this concept needs to permeate also through your contractor workforce. The contractors need to be looked on as an extension of your own employees. This can be tricky and I intend to delve into techniques to make this successful. The Discussion will focus on:• Expectations of contractors• Effective contractor qualification and communication• How far do we take training• How to do we collaborate with the contractors to get the right result• Obtaining management commitment to engage contractors in meaningful safety discussions• The effect of contract terms on our influence with contractorsJAy BEERS, AECOM, UK, Vice President Safety, Health and Environment - Europe, Middle East, africa and India

Day18 May 2016

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EVENT INFO tel: +421 257 272 155, fax: +421 255 644 490, ada.tobias@flemingeurope.com

12:30 THE PSyCHOLOGy OF LIES aND INFLUENCING SKILLS – a SELF DEFENCE CLaSSLearning Outcomes:• Ways in which the classic influencing skills can be used and misused in organisational safety & health specifically• Ways in which these are used in everyday life to part you from your money and/or health• Self-defence techniques organisations and people can use to counteract these – some self-defence tips (starting with which way liars look when

they are lying).PrOFESSOr TIM MarSH, RyderMarshSharman, UK, Chairman

13:00 BIG PANEL DEBATE: HOW WILL THE INFLUX OF THE MIGRANT WORKERS IMPACT THE HEALTH & SAFETy IN EUROPE?With the situation in Europe getting intense, the numbers of available workforce sees its increase, but what are the implications for the industry?Panel Chair:MaLC STaVES, L‘Oréal, France, Global Health & Safety DirectorPanellists:BrUNO VErCKEN, Danone, France, Working Conditions, Safety and Employability Director aNTHONy WarEHaM, Philips International, The Netherlands, Head of Health Safety and SecurityDr SHaUN LUNDy, University of Greenwich, UK, Occupational Safety, Health, Hygiene & Environment Programmes LeaderMAIJA VAISMAA, Wartsila, Finland, Senior Manager HSESIMON TOSELaND, Norse Group, UK, Head of Health & Safety

13:40 LUNCHEON

14:30 CASE STUDy: FROM OHSAS 18001 TO ISO 14001Why does the world need ISO 45001 and what do you need to do to be aligning yourself with the new standard? In this case study Simon will be discussing the practical benefits and challenges of implementing this new global framework and how to make the transition from OHSAS 18001.Key learning outcomes:• What‘s new in ISO 45001 • What these changes mean for your organisation • Practical tips to help you transition from OHSAS 18001 to ISO 45001SIMON TOSELaND, Norse Group, UK, Head of Health & Safety

15:00 THE NEW Way OF EHS aUDITING: NEW aPPrOaCHES TO COrPOraTE-LEVEL EHS aUDIT PrOGraMS

15:30 SAFETy MANAGEMENT AT THE WORKPLACE: NEW PRACTICES IN DECREASING INJURy RATES

16:00 rOUNDTaBLE DISCUSSIONS:

1) TOPIC: INTUITION VS. DATA: THE VALUE OF DATA VS. HUMAN INTUITION OF KNOWING SOMETHING DOESN’T LOOK QUITE RIGHT OR THE CULTURE IS WRONG/NOT THERERoundtable Leader: To be confirmed

2) TOPIC: TO BE CONFIRMEDroundtable Leader: MIKE rOBINSON, British Safety Council (BSC), UK, Chief Executive

3) TOPIC: TO BE CONFIRMEDroundtable Leader: TOM MULLarKEy, The Royal Society for the Prevention of Accidents (RoSPA), UK, Chief Executive

4) TOPIC: VISIBLE EHS LEADERSHIP AND ACCOUNTABILITyroundtable Leader: MIKE BELSON, Caterpillar, UK, International Environment, Health and Safety Director

5) TOPIC: TO BE CONFIRMEDroundtable Leader: BraNCO DENNENBErG, Etihad Airways, UAE, Manager Quality and Safety

17:00 END OF Day 2

Day18 May 2016

2

EVENT INFO tel: +421 257 272 155, fax: +421 255 644 490, ada.tobias@flemingeurope.com