Office Assistant I

Date Revised: 2/01/2018

JOB DESCRIPTION

Job title: Office Assistant I

Job Category: Non-Exempt

PCLS: 50007

Salary Grade: A

Summary

Incumbents in the Office Assistant series perform a range of basic office support activities, including answering phones and directing calls, greeting and directing visitors, answering questions and performing routine clerical, data entry, and/or word processing.

Reporting and Supervisory Responsibilities

This classification has no supervisory responsibilities.

Typical Functions

1. Answers telephones, takes messages, and provides general information; greets and directs visitors; and answers routine inquiries.

2. Performs a variety of routine typing assignments including drafting basic correspondence and data entry.

3. Opens and routes incoming mail; distributes to department staff.4. Copies and or duplicates materials as requested; may oversee day-to-day operation of copy

machine.5. Establishes, maintains, processes, and/or updates files, records, and/or other documents.6. May order, stock, and distribute office supplies.7. Performs miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

1. Ability to understand and follow specific instructions and procedures.2. Ability to prepare and print routine correspondence and other basic written material.3. Word processing and data entry skills.4. Skilled in the operation of basic office equipment.5. Typing skills.

Minimum Qualifications

Aptitude is required.

Work Environment and Physical Requirements 1

Office Assistant I

Date Revised: 2/01/2018

JOB DESCRIPTION

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. The employee is frequently required to reach with hands and arms and may lift and/or move up to 10 pounds.

Fundamental Abilities

Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:

1. Communicating : Communicates effectively both verbally and in writing. 2. Problem solving : Analyzes information and evaluates results to select the best solution and solve

problems. 3. Monitoring : Measures performance of self; makes improvements and takes appropriate

corrective action.4. Critical Thinking : Comes to well-reasoned conclusions, solutions, and approaches to problems.5. Team Building : Works to create a team-based environment. Consistently demonstrates

cooperative behavior with colleagues, supervisors, and customers.6. Active Listening : Gives full attention when others are speaking; listens to understand, asks

questions as appropriate, and does not interrupt.7. Service Orientation : Actively seeks opportunities to help others.8. Conflict Resolution : Acts professionally when encountering customers who, at times, may be

frustrated.

Core Characteristics

As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

1.

2. Take initiative.3. Maintain confidentiality.4. Be accountable.5. Behave ethically.6. Be honest and trustworthy.7. Demonstrate a strong work ethic.

8. Be inquisitive.9. Be detail oriented.10. Be self-motivated.11. Efficiently manage multiple tasks.12. Be a team player.13. Be committed to improving USU.

Disclaimer This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties,

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Office Assistant I

Date Revised: 2/01/2018

JOB DESCRIPTION

responsibilities, and qualifications required of employees assigned to the position.

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Office Assistant I

Date Revised: 2/01/2018

JOB DESCRIPTION

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