STUDY OUTLINE FOR CHAPTER 8LOCATION PLANNING AND ANALYSIS

1. What are the primary reasons for the importance of location decisions in production system design?

1)

2)

3)

4)

5)

2. What are the typical objectives in location decisions?

3. What are some supply chain considerations ?

1)

2)

4. What four options are generally available in location decisions?

1)

2)

3)

4)

5.a. What are steps in the general procedure for making location decisions?

1)

2)

3)

4)

1

5.b. How can GIS be useful?

6. What are the primary regional factors in location decisions?

7. What are the primary community factors in location decisions?

8. What are the primary site-related considerations in location decisions?

2

9. Briefly explain the benefit of each of these multiple-plant strategies.

1) Product plant

2) Market area plant

3) Process plant

10. In what general ways are service location decisions different than manufacturing location decisions?

11. What is a microfactory?

12. Name the two key factors that have made globalization attractive for business organizations.

1)

2)

13. List some benefits of globalizing operations:

1)

2)

3)

3

4)

5)

14. List some disadvantages of globalizing operations;

1)

2)

3)

4)

5)

15. List some risks of globalizing operating:

1)

2)

3)

4)

5)

16. Briefly describe each of these techniques that are used to evaluate location decisions:

Cost-profit-volume analysis

transportation method

factor rating

4

center of gravity method

17. List the Key Points.

STUDY OUTLINE FOR CHAPTER 8S THE TRANSPORTATION MODEL

1. What sort of situation would lend itself to use of the transportation model?

2. What information is needed to be able to use the transportation model?

3. What three assumptions are required by the transportation model?

1)

2)

3)

4. Generally speaking, how can the transportation model be applied to location decisions?

5

STUDY OUTLINE FOR CHAPTER 9MANAGEMENT OF QUALITY

1. Broadly defined, quality is:

2. How does the modern strategic approach to quality management differ from the former, traditional approach?

3. Briefly describe the contributions of each person:

Shewhart

Deming

Juran

Feigenbaum

Crosby

6

Ishikawa

Taguchi

4. List and briefly describe the dimensions on which product quality is often judged:

1)

2)

3)

4)

5)

6)

7)

8)

5. List and briefly describe the dimensions on which service quality is often judged:

1)

2)

3)

4)

5)

6)

7)

7

6. The determinants of quality are:

1)

2)

3)

4)

7. What does quality of design refer to?

8. What does quality of conformance refer to?

9. What are some consequences of poor quality?

10. What are some benefits of good quality?

8

11. What responsibility does each of these areas of an organization have for quality?

Top management

Design

Procurement

Operations

Quality assurance

Packaging and shipping

Marketing and sales

Customer service

9

12. Briefly explain each of these internal costs of quality:

Appraisal

Prevention

Failure

13. What are some of the external costs of quality?

14. Explain the quality-ethics connection.

15. Briefly describe the essence of each of these quality awards:

The Baldrige Award

10

The European Quality Award

The Deming Prize

15. Briefly describe each of the following:

ISO 9000.

ISO 14000.

ISO 247000.

16. Why are business organizations becoming more concerned about quality and the supply chain?

11

17. What is total quality management?

18. Briefly describe the TQM approach:

19. List some of the additional elements of TQM:

1)

2)

3)

4)

5)

20. Explain the term quality at the source. Why is it important?

12

21. Define each of these terms:

kaizen

fail-safing

six sigma as it relates to process improvement

22. What are some of the obstacles to implementing TQM?

1)

2)

3)

4)

5)

23. List four criticisms of TQM programs.

1)

2)

3)

4)

13

24. List the basic steps of problem solving.

1)

2)

3)

4)

5)

6)

7)

25. List and briefly describe the basic steps in the PDSA cycle:

1)

2)

3)

4)

26. Explain the term process mapping.

27. List and briefly explain the seven basic quality tools.

1)

2)

14

3)

4)

5)

6)

7)

28. What are cause-and-effect diagrams, and how are they useful?

29. What are run charts, and how are they useful?

30. Briefly explain each of these terms:

brainstorming

15

quality circles

benchmarking

31. List the Key Points.

STUDY OUTLINE FOR CHAPTER 10QUALITY CONTROL

1. What approach to quality do the least progressive companies use?

2. What approach do the most progressive companies use?

3. What are the basic issues in inspection?

4. What amount of inspection is optimal?

16

5. List the steps in the control process:

1)

2)

3)

4)

5)

6)

6. Contrast the terms random variation and assignable variation.

Random variation

Assignable variation

7. Define these terms:

Sampling distribution

Type I error

Type II error

17

variables

attributes

8. Which two control charts are used for variables, and which two are used for attributes?

Variables:

Attributes:

9. What are the key managerial decisions about the use of control charts?

10. What are run tests used for?

11. Define each of these terms

Specifications (tolerances)

Control Limits

18

Process variability

12. What is meant by the term process capability, and why is that important?

13. What is a process capability index, and how is it used?

14. Name some potential ways to improve process capability:

15. Explain the Taguchi cost function.

16. What are the limitations of capability indexes?

19

1)

2)

17. List the Key Points.

STUDY OUTLINE FOR CHAPTER 10SACCEPTANCE SAMPLING

1. What is the purpose of acceptance sampling?

2. What does a sampling plan specify?

3. What does a single sampling plan specify?

4. What does a double sampling plan specify?

5. What is an operating characteristic curve?

20

6. What is meant by the term acceptable quality level (AQL)?

7. Explain these terms:

lot tolerance percent defective

consumer’s risk

producer’s risk

average outgoing quality

STUDY OUTLINE FOR CHAPTER 11AGGREGATE PLANNING AND MASTER SCHEDULING

1. Define these terms:

a. aggregate planning

21

b. sales and operations planning

2. What is the purpose of aggregate planning?

3. List the demand options in aggregate planning.

1)

2)

3)

4)

4. List the capacity options in aggregate planning.

22

1)

2)

3)

4)

5)

5. List the main strategies for meeting uneven demand.

1)

2)

3)

4)

6. Name two important factors that influence choice of strategy.

1)

2)

7. Briefly describe the informal, trial and error approach to aggregate planning.

8. What difficulties do services pose for aggregate planning?

1)

2)

3)

9. Explain these terms:

23

disaggregating the aggregate plan

master schedule

rough-cut capacity planning

ATP

10. Why is it important to stabilize the master schedule?

11. How are master schedules stabilized?

12. The duties of the master scheduler generally include:

1)

2)

3)

13. List the inputs and outputs of master scheduling:

24

Inputs

Outputs

14. What are time fences?

15. Briefly describe these scheduling phases:

frozen

slushy

liquid

16. List the Key Points.

25

STUDY OUTINE FOR CHAPTER 12 MRP AND ERP

1. For which type of operation is MRP most appropriate?

2. Define the term dependent demand.

3. What is material requirements planning?

4. Briefly describe the three inputs for MRP.

1)

2)

3)

5. Briefly define these terms:

gross requirements

scheduled receipts

projected on hand

net requirements

planned order receipts

26

planned order releases

6. What is lot-for-lot ordering?

7. What are the three primary MRP outputs (reports)?

1)

2)

3)

8. What is meant by the term lot sizing?

9. Four benefits of MRP are.

1)

2)

3)

4)

10. Three requirements of successful MRP are:

1)

2)

3)

11. MRPII is

27

12. What is closed loop MRP?

13. What is DRP?

14. What is ERP?

15. What are the three main reasons organizations undertake ERP?

1)

2)

3)

16. What are some of the hidden costs of ERP?

28

1)

2)

3)

4)

5)

6)

7)

17. List the Key Points.

29

STUDY OUTLINE FOR CHAPTER 13INVENTORY MANAGEMENT

1. Explain why inventory management is a core operations management activity.

2. How is inventory defined?

3. Explain the difference between independent-demand and dependent-demand inventory.

4. Name some of the different kinds of inventories manufacturing firms carry.

30

5. List eight reasons for holding inventories.

1)

2)

3)

4)

5)

6)

7)

8)

6. What is the overall objective of inventory management?

7. List five requirements for effective inventory management.

1)

2)

3)

4)

5)

8. Define these terms:

inventory turnover

periodic counting system

31

perpetual counting system

RFID tags

9. Briefly describe a two-bin system.

10. Define lead-time and indicate why it is important.

11. Briefly define each of these and give examples of each:

Holding (carrying) costs

Ordering Costs

32

Shortage costs

12. What is the A-B-C approach for inventory management? What is the typical measure of

importance?

13. What is cycle counting?

14. What are the two basic questions in inventory management?

15. What are EOQ models used for?

16. Which EOQ model should be used if replenishment occurs over time instead of as a

single delivery?

17. When is the fixed order interval model appropriate?

33

18. What are ROP models used for?

19. What is meant by the term fill rate?

20. In what kinds of circumstances would the single-period model be used?

21. What kinds of costs are generally associated with the term excess cost?

22. List four areas that have potential to improve reduce costs and improve customer satisfaction.

a.

b.

c.

d.

23. List the Key Points.

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35

36