hrm policies of tcs and pantaloons

8/18/2019 HRM Policies of TCS and Pantaloons

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HRM Policiesof TCS and

Pantaloons

Submitted to Submitted by

Miss Jyoti Kasana Shivam Pandey

Course: B.tech(CS)

Roll no. – 8719


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INDEX

Serial

No

Topic Page

No

1 Objective 3

2 Introduction

2.1 HRM Definition

2.2 HR Policies

2.3 Company Profile: TCS

2.4 Company Profile: Pantaloons

4

4

5

6

3 Recruitment 7

4 Selection 10

5 Employee Development Policies 12

6 Performance Appraisal Policies 14

7 Promotion Policies 17

8 Employee Welfare Policies 18

9 Grievance Handling Policies 20

10 Conclusions 21

11 Bibliography 22


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Objective

The Main Objective is to study the implementation of HRM Policies in TCS and

Pantaloons.

Key HR Policies are:

Recruitment

Selection

Employee Development Policies

Performance Appraisal Policies

Promotion Policies Employee Welfare Policies

Grievance Handling Policies


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Introduction

HRM DefinitionHRM Stands for Human Resource Management.

Human: Refer to the skilled workforce in the organisation.

Resource: Refer to limited availability.

Management: Refer to maximise or proper utilisation and make best use of

limited resource.

Human Resource Management is the process of recruitment, selection ofemployee, providing proper orientation and induction, providing proper

training and the developing skills, assessment of employee (performance of

appraisal), providing proper compensation and benefits, motivating,

maintaining proper relations with labour and with trade unions,

maintaining employee’s safety, welfare and health by complying with

labour laws of concern state or country.

Human Resource Policies

Human Resource Policies are established by an organization, to support

administrative functions, performance management, employee relations

and resource planning.

Human resource policies are the formal rules and guidelines that company

put in place to hire, train, assess, and reward the members of their

workforce.

Some of the Key HR Policies are:

- Recruitment, Selection, Employee Development Policies, Performance

Appraisal Policies, Promotion Policies, Employee Welfare Policies,

Grievance Handling Policies


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COMPANY PROFILE: TCS

•

Tata Consultancy Services (TCS) is a multinational information technology

(IT) service, providing consulting and business solutions.

• TCS operates in 46 countries.

• It is a subsidiary of the TATA GROUP and is listed on the Bombay Stock

Exchange and the National Stock Exchange of INDIA.

• The services provided by TCS are as follows:

Application development and maintenance;

Asset leverage solutions ;

Assurance services;

Consulting;

Engineering and Industrial services;

Enterprise solutions;

IT infrastructure services ;

Business process outsourcing;

•

TCS was founded in 1968 by Mr. J.R.D.TATA

• Vision: Our vision here at TCS is to glorify Good by providing our clients

with exceptional IT services that exceed their expectations, while creating a

fun, challenging and rewarding place to work for our employees.

• Mission: The mission of TCS is to build and maintain healthy IT Platforms

that exceed our partners’ expectations. We partner with clients who

recognize the significance of technology in achieving their business

objectives. We bring to the partnership a portfolio of creative designs,

highly skilled consultants, best-of-breed partnerships, and proven

approaches to build business critical infrastructures that meet or exceed

our client’s expectations.


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COMPANY PROFILE: PANTALOONS

•

Pantaloons, India's premium lifestyle apparel company offers chic andtrendy fashion to meet the ever-changing consumer needs.

• Pantaloons reflects the ideology of always keeping alive the 'newness

factor' through fashion apparel and accessories that are visually appealing

and fashionably unbeatable.

• The first Pantaloons store was launched amidst much fanfare in Gariahat,

Kolkata in 1997.

•

With a chain of 85 fashion stores across 44 cities and towns, Pantaloons isconstantly extending its foot-prints into the rest of modern India.

• Pantaloons which was previously controlled by the Future Group has now

been taken over by Aditya Birla Nuvo Limited ['ABNL'].

• Kishore Biyani started Pantaloons India ltd. In 1997

• Vision: We believe to deliver Everything, Everywhere, Every time for every

Indian customer in the most profitable manner.

•

Mission: We share the vision and belief that our customers and

stakeholders shall be served only by creating and executing future scenario

in the consumption space leading to economic development.


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RECRUITMENT

•

Recruitment is the process of finding and attracting capable applicants for

employment. The result is the pool of applications from which new

employees are selected.

• Recruitment is a continuous process whereby the firm attempts to develop

a pool of qualified applicants for the future human resources need even

though specific vacancies do no exist.

Method of Recruitments:

Internal Search

Employee Referrals

Employment Agencies

Educational Institutes

Interested Applicants

INTERNAL SEARCH

An internal recruitment strategy is characterized by promoting employees from

within an organization to fill upcoming positions. Recruitment via this method isconsidered as the most optimum method as it provides the organization with

minimum cost and time for the process of recruitment and creates a sense of

motivation among the employees.

-

For TCS, Natrajan Chandrasekaran, the CEO of TCS got promoted, prior to

which he was the COO and Executive Director of the organization.

-

For Pantaloons ltd, the Managing Director Pranab Baura’s designation was

an internal search for the position of Managing Director.

Disadvantage: The only disadvantage for this method would be missing out new

and fresh talent that is available in the market.


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EMPLOYEE REFERRAL

Recruitment method in which the current employees are encouraged and

rewarded for introducing suitable recruits from among the people they know.

-

TCS has a scheme called BRING YOUR BUDDY (BYB) with effect from 01December 2011.

-

While, Pantaloons favors such methods of recruitments for the lower and

middle level positions i.e. Band 1 and Band 2.

Advantage: The credibility of the employee is at stake when he or she

recommends a candidate, hence the employee would recommend a good

candidate.

Disadvantage: Employees may sometimes refer relatives or friends, who may notbe suitable for the job. It might also lead to the formation of cliques in the

organization, with the members of the same group or clan getting together.

BRING YOUR BUDDY SCHEME

• The purpose of the Bring your Buddy(BYB) scheme is to reward employees

for referring qualified candidates who subsequently are hired. TCS provides

the referring employee a cash bonus for each successful referral made, in

accordance with the provisions stated in this policy.

• The chart below shows the rewards with respect to the position referred


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Employment Agencies

Employment agencies are the agencies that helps to find jobs for person seeking

employment or assist employers in finding person to fill positions that are open.

This Criteria is also used sometimes to hire employees.

Some of the top Agencies are:

naukri.com

LinkedIn

shine.com

monster.com

Educational Institutes

During the placement season, educational institutions, especially the reputed

ones turn into hunting grounds for organizations looking for fresh talent.

Campus placements at some of the top institutions in the country reflect the

condition of the economy and the industry.

TCS hires most of its talent through this method.

Pantaloons also uses this method of recruitment but not much as

compared to TCS.

INTERESTED APPLICANTS

Candidates send in their applications to the management either through post or

e-mail or in person or through the company’s website and express their interest

in employment with the company.

TCS has developed a nice career portal as compared to pantaloons, where

candidates register through their emails and stay updated about theirapplication.

While, Pantaloons don’t have such system, you just need to send your

resume on their career email id.


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SELECTION • The process of choosing the most suitable candidate for a job from among

the available applicants is called selection.

• The selection process starts with gathering complete information about the

applicant from his application form and ends with inducting the candidate

into the organization.

A typical Selection Process can have following steps in order:

Resume/CV Review

Initial Screening Interview

Analysis of Applicants

Conducting tests and evaluation of performance

Preliminary tests

Core & Departmental Interviews

Reference Check

Job Offer

Medical Examination

Placement

TCS Selection Process

Apptitude Test: Mathematics and English related questions

Technical Interview: Core subjects knowledge is examined

Management Review: Discussions about the projects taken or at times

situational exams

HR Round: The interview with the HR manager about the salary and

location preference. Call letter: Offer letter giving the details about the joining date, salary, etc.


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Pantaloons’ Selection Process

Group Discussions: Huge amount of students apply for GD and only the

selected students can apply for the further rounds of selection

Written exam: It is not mandatory for all designations, but for designersand MBA graduates it is mandatory

Departmental Interview: Departmental heads conduct these interviews to

get an insight of candidate’s core knowledge.

HR ROUND: The interview with the HR manager about the salary and

location preference.

CALL LETTER: Offer letter giving the details about the joining date, salary,

etc.


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EMPLOYEE DEVELOPMENT POLICIES

Encouraging employees to acquire new or advanced skills, knowledge, and

viewpoints, by providing learning and training facilities, and avenues where such

new ideas can be applied.

Training for the new employees (Fresher's): TCS

TCS follows a program called Initial Learning Program (ILP), lead by the Learning

& Training (L&T) Department for the new members of the organization.

Pass Fail

Training for the Freshers

Soft Skills Development(C, C++, .NET, JAVA, SAP, Mainframe)

Two Preliminary Tests + Final Tests

Project One month retraining and

a last chance to sustain job


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Training for the new employees (Fresher's): Pantaloons

Training for the New Employee’s

Six Months of Training

Project


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Performance Appraisal Policies

• Performance appraisal can be defined as the process of evaluating the

performance of an employee and communicating the results of the

evaluation to him for the purpose of rewarding or developing the

employee.

• “Performance Appraisal is a formal assessment and rating of individuals by

their managers at usually an annual review meeting.”

Performance Appraisal Policies: TCS

TCS reviews the performance of their employees based on the following policies:

Anniversary Review

• The employee’s performance is closely monitored and assessed during the

first year of joining through periodic performance appraisals. At the end of

the first year, based on performance appraisals the employee is given an

Anniversary review rating, based on which a decision is taken on whether

or not the individual is suitable for long term employment in TCS or not.

• The review is rated as below marks:


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Performance Pay

• TCS is a performance oriented organization and seeks to inculcate a culture

of performance excellence in each employee.

•

Performance pay is based on the Individual, Business Unit (IBU).

Earned Vacation

The purpose of earned vacation policy is to grant the employee with a fixed

number of day off from work, as a benefit which he/she has earned on an account

of working for a specific number of days in a particular period. The earned leave

may be availed for any personal reason, but it should be planned sufficiently in

advance.

Gift Declaration

In order to reward any employee in monetary terms on account of his/her

performance these gift declaration forms are used.


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Performance Appraisal Policies: Pantaloons

Pantaloons reviews the performance of their employees based on the following

policies:

Performance Review

Each and every employee’s performance is reviewed on various intervals of time

n rewarded as Star performer, best employee or with some vouchers, etc.

Rating Scale

The rating scale is a performance appraisal form on which the manager simply

checks off the employee’s level of performance. Some of the areas evaluated

include quantity of work, quality of work, dependability, judgment, attitude,cooperation, and initiative.

Balance Score Card

Balance score card is a performance appraisal method that is used to evaluate

employee performance based on weight age. Performed generally in the case of

Band 2 level (executives).


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Promotion PoliciesPromotion can be termed as an advancement in an employee’s career rank or

position in a hierarchical structure.

Promotion Policies: TCS

A Promotion in TCS means that there is a clear rise in the role and responsibilities

of the employee. Promotion is depended on the businesshead/supervisor’s

decision and assessment of the employee’s potential and/or performance in a

higher role.

TCS uses two criteria’s for promotion of their employees:

Role Based Promotion: Role based performance means that there is an

extension to the role and span of activities with a perceptible change in the

job content.

Maturity Based Promotion: In order to respect the loyalty of the employee

towards the firm he/she is rewarded with a promotion with respect to the

current performance

Promotion Policies: Pantaloons

Promotion Policy and rules are applied to employees depending upon on their

ability of performing work, managing their skills and the level of experience.

Promotion can be twice a year.


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Employee Welfare Policies• Welfare includes anything that is done for the comfort and improvement of

employees and is provided over and above the wages.

• Welfare helps in keeping the morale and motivation of the employees high

so as to retain the employees for longer duration.

• The welfare measures need not be in monetary terms only but in any

kind/forms.

TCS Employee Welfare Policies

Company Transport: TCS provides its employees with convince to travel by

providing pick up and drop facilities.

Health Insurance Scheme: TCS provides medical insurance for the

employee and his/her family members and monthly check ups.

Food Coupons: Food coupons are provided to the employees in order to

provide them with quality food and increase the interactions among the

employees.

Holiday Homes: In order to provide the employees with a quality relaxationtime with their families TCS, provides the employees with Holiday homes

located at various locations across INDIA.

House Rental Allowances: HRA is the financial benefit paid by TCS to the

employee in order to meet accommodation costs for rent payments.

Car Allowances: TCS provides car allowance as a perquisite to employee’s

for certain grades. The employee may use this amount towards monthly

payment or for a leased car OR to purchase car of their choice.

Recreation: Activities like FRIDAY FUNDAY, QUIZ COMPITIONS, PICNICS , etc

are a few recreation initiatives by TCS .


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Pantaloon Employee Welfare Policies

24*7 Helpline: Pantaloons provides a 24*7 helpline that assists its

employee for any financial assistance.

Medical Leave Scheme: Female employees can have Maternity leave - 84days maximum on completion of 160 days.

Health Care Benefits: Pantaloons provides periodic health checkups for the

employee and its family.

Recreation: Picnics, DJ parties, Quiz ,etc are the activities for the recreation

of the employee.


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Grievance Handling Policies• Employee grievance refers to the dissatisfaction of an employee with what

he expects from the company and its management.

• When there is a gap between what the employee expects and what he

receives, it leads to grievances.

• Employee grievances may or may not be justified. However, they need to

be tackled adequately because they not only lower the motivation and

performance of the employee but also affects the work environment.

TCS Grievance Handling Policy

For TCS the Grievance handling starts with employee registering the complaint in

the complaint form as below, then the grievance is considered by the supervisor,

management, union or arbitrary third party if needed.

Pantaloons Grievance Handling Policy

Pantaloons has a grievance committee to be approached by the employee.


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ConclusionsStudy Shows that

The Policies implemented by both Companies TCS and Pantaloons are for

the betterment of their employees.

In Some Policies, TCS is way better than Pantaloons, such as Bring Your

Buddy Scheme by TCS.

The Policy builds teams and foster team-work as the primary instrument in

all activities.

The Policy implements equitable, scientific and objective system of

rewards, incentives and control.

Both Companies Handles the Employee dissatisfactions well through their

grievance handling policy.

Companies have develop good policies to groom up the fresher’s through

training and development program, where TCS has bit stricter training

program as compared to Pantaloons.

The Policy recognizes worth contributions in time and appropriately, so as

to maintain a high level of employee motivation and morale.


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Bibliography

TCS annual report 2014-15

(http://www.tcs.com/investors/Documents/Annual%20Reports/TCS_Annu

al_Report_2014-2015.pdf )

Pantaloon Annual Report 2014-15

(http://www.adityabirlanuvo.com/pdf/Pantaloons_Fashion_retail_limited/

PFRL_Annual_Report_FY14.pdf )

TCS official Website (http://tcs.com/)

Pantaloons official Website (http://pantaloons.com/)

Wikipedia Quora (http://quora.com/)

Slideshare (http://slideshare.net/)
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