TRANSLATING STRATEGY INTO HR POLICIES & PRACTICES CASETHE HOTEL PARIS CASETHE NEW PERFORMANCE MANAGEMENT SYSTEMHOTEL MAIN CHEFJOB PURPOSEAs the person responsible for all kitchen produce, to co-ordinate the distribution of tasks amongst his or her teams ensuring that the work progresses as it should within the time available.To prepare all the menus in co-operation with the Restaurant Manager and check customer satisfaction levels by exercising a presence in the restaurant at meal times.

DUTIES To ensure that production is correctly executed and that products comply with the technical sheets To ensure the quality levels of products and services To manage his or her staff: training, motivating and structuring the team. He or she also ensures a good working atmosphere To provide rigorous management: controlling raw material stocks, especially in terms of their cost

COMPETENCY Cooking skills: the ability to adapt your cooking style to your local environment Using the Windows environment The ability to manage a profit centre: stock, cost prices, orders etc The ability to manage a team: supervision, training, motivation, delegation Self-control Team leadership Good relationship skills Organisation and thoroughness Creativity Teaching skills Physical and mental resiliencePERFORMANCE STANDARD

PERFORMANCE APPRAISAL FORMName:Designation: Joining Date: Reporting To: Name: Designation:Appraisal Date: Appraisors Name: _______________________________________________________Appraisors Signature: (After Appraisal) _____________________________________Appraisors Overall Comments: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Appraisee's Signature: (After Appraisal) ____________________________________

1. Review of areas of Major Accountability:Area of Major AccountabilityComments

i. Kitchen design and layouts

ii. Improving Buffet presentations

iii. Menu planning

iv. Standardizing menus and presentations

v. Identifying and hiring Chefs

vi. Identifying the right equipments

2. What were your 3 main goals for the period under review? 3. To what extent were you able to achieve the above?4. What constraints did you encounter in achieving your goals?5. How can SPPH / your manager assist you in achieving your goals?6. Review:

Assessment Scale:A = CONSISTENTLY STRONG. B = STRONGC = COMPETENTD = IMPROVABLE E=NEEDS IMPROVEMENT.N/A = NOT APPLICABLE / TOO EARLY TO ASSESS

DRIVE FOR RESULTS: Competes against a standard of excellence. Sets high Assessment performance standards and pursues aggressive goals. Strives for constant improvement

takes responsibility for achieving business results and perseveres despite obstaclesComments:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

UNDERSTANDING THE BUSINESS: Demonstrates an interest in, and under-

Standing of, issues relevant to the business and keeps knowledge up-to-date.Comments:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

PROBLEM SOLVING & DECISION MAKING: Effectively diagnoses problems

and thoroughly analyses complex information to guide decision-making. Evaluatesand assimilates critical information when reaching conclusions and makes logical competent decisions.Comments:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

CUSTOMER FOCUS: Builds and maintains relationships with customers. Understands

and anticipates customer needs, takes action to address customer needs, and strives to exceed customer expectations.Comments:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

TEAMWORK: Demonstrates co-operation and trust with colleagues & teams and across

organizational boundaries. Participates as a team-played and establishes strong working relationships to deliver positive results.Comments:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ADAPTABILITY: Works comfortably and effectively in an environment of ambiguity

or change; is receptive to new ideas and responds to workplace changes with flexibility and optimism.Comments:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

IMPACT & INFLUENCE: Promotes ideas persuasively, shapes the opinions of others

& overcomes resistance. Establishes influential contacts, builds consensus for action and negotiates win-win solutions to problems.Comments:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

LEADING & DEVELOPING PEOPLE: Inspires others to excel by clearly

communicating business values and direction, recognizing goof performance and providing managerial support. Develops the potential of others, through coaching anddevelopment opportunities, to build organizational capability for the future.Comments:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

INNOVATION: Generates new ideas and encourages creativity from others; recognizes

the need for new or modified approaches, and creatively combines different perspectives and approaches.Comments:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ANY ADDITIONAL COMMENTS REGARDING COMPETENCIES:________________________________________________________________________________________________________________________________________________________________________

7. Personal Development Plan:

KEY DEVELOPMENT NEEDS: Briefly summarize the specific development needs identified and details specific actions for each below.

Objective of the DevelopmentAction Steps with DatesSupport RequiredMethod of Evaluation