hr professional development programme guide 2014

Professional DevelopmentPROGRAMME GUIDE

2014

HR Professional Development

University of OtagoHuman Resources

The information contained in this publication is correct at the time of printing but may be subject to change.

Published: December 2013

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CONTENTS

PROFESSIONAL DEVELOPMENT & TRAINING PROGRAMME 2014

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CONTENTS

SCHEDULED PROGRAMME: COURSES BY SUBJECT 16

HEALTH AND SAFETY COMPLIANCE: COURSE LIST 22

GENERAL PROGRAMME: COURSE DETAILS ‘A’ TO ‘Z’ 24

STAFF POLICY AND INFORMATION SEMINARS 62

TAILORED TRAINING PROGRAMME 68

HEALTH AND SAFTEY PROGRAMME ‘A’ TO ‘Z’ 74

eLEARNING 92

OTHER UNIVERSITY TRAINING PROVIDERS 96

COURSE INDEX 100

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HR PROFESSIONAL DEVELOPMENT AND TRAINING PROGRAMMEThe objective of this programme is to ensure that staff have an opportunity to acquire the skills and knowledge they need to develop their full potential as an employee of the University of Otago.

An exciting addition to our programme is the inclusion of eLearning opportunities for some topics. See individual course descriptions to see if a course is available online. Information about how to make the most of your eLearning experience can be found on page 95.


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Linked to the course offerings within the programme, we are also able to offer a variety of training services and assistance with other developmental options, such as on-the-job training or mentoring.

Course enrolment information is provided throughout this guide and an online enrolment link can be found on our website within the specific course information.

Our programme offers a selection of courses, encompassing fundamental professional skills such as communication, time management, and supervisory skills.

The 2014 calendar can be divided into four key types of learning:

∼ Workshop sessions on specific topics∼ eLearning modules on specific topics ∼ Blended learning which is a mixture of

workshops and eLearning∼ Training programmes consisting of a series of

workshops organised around a particular theme or skill. In 2014, these programmes include:

� Career Development Programme� Essential Management Programme� Residential Colleges Programme� Supervisory Skills

In addition to the scheduled programme, sessions may be added as need and demand arises. If insufficient enrolments are received, courses will be cancelled; alternatively, if courses are over-subscribed we will try to run additional sessions.

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Wellington and Christchurch CampusesThere is a scheduled programme of courses and workshops planned at both the Christchurch and Wellington Campuses. As well as the programme training, staff can access the eLearning modules listed. The programme and full information can be found on page 10 and at the following link: http://www.otago.ac.nz/humanresources/hr/development/training.php

To enroll on either eLearning modules or workshops, please contact the Training Co-ordinator on [email protected].

Customised SessionsA department’s timetable can sometimes mean that staff cannot attend a scheduled course. If you have at least six participants, the Professional Development team will run any of the scheduled courses at a time to suit your needs.

As well as the scheduled courses, we can develop workshops that are designed to fit the specific requirements of a particular work group or department. This can be a highly effective way of ensuring that departmental needs are met and that learning is transferred into workplace behaviour. Sessions can include material from any of the programmed courses or can be created as required. We have packages already designed for team building, writing team charters and building team communication.

Programmes that can be run as customised sessions within your workplace include:

∼ Supervisory Skills ∼ Customer Service Enhancement

If you would like to explore the possibility of training tailored to your needs, please refer to page 69.


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eLearning ResourcesIn 2014 a range of eLearning modules will be added to the Professional Development programme. These are designed to provide the opportunity to gain skills and information at your desk, and in a way that allows you to interact when it is convenient for you. This exciting addition to the training portfolio is currently in development and while some courses can be accessed in 2014, others will be released during the years to come.

Look for the online modules within the course information. As modules are launched, information will be included in the regular ‘Professional Development Spaces Available’ newsletter. If you would like to have this email update sent to you personally, please contact [email protected].

The courses that will be launched in 2014 include:

∼ Coaching∼ Dealing With Conflict Within Your Team∼ Delegation: more than just passing it on∼ Ethical Behaviour Module∼ Language Rules∼ Time Management: finding the time to plan and organise

If you have computer access issues, Professional Development can assist with a learning space.

More information to assist you to make the most of the eLearning experience can be found on page 95 and at: http://www.otago.ac.nz/humanresources/hr/development/training.php.

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Belbin Team Roles Does your team understand the roles that each member plays? Belbin Team Roles describe the typical patterns of behaviour that we display when interacting with others in team or group situations. The value of undertaking Belbin Team Roles lies in allowing each of us to benefit from self-knowledge and awareness of people’s differing behavioural styles.

The Professional Development team can build the profiles of your team and link this into a team building exercise. More information and the session approach can be found at page 70. For information regarding Belbin Team Roles please contact Don Townsend on [email protected] or Suzy Keene on [email protected].

Quality Leadership Profile (QLP)The Queensland University of Technology developed a 360 degree feedback tool that provides reliable and valid data on leadership and management practices. This data is benchmarked with other results from within the tertiary sector.

360-degree feedback is a powerful multidimensional leadership development tool which draws upon the knowledge of people within a person’s own circle of influence: supervisor/s, peers and staff.

For more information regarding the QLP 360 degree feedback tool please contact Suzy Keene on [email protected].


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Presentations or Public Speaking CoachingAre you uncomfortable giving presentations or papers? The Professional Development team can coach either individuals or groups in effective presentation techniques. The coaching can be arranged around an event and include coaching and rehearsal sessions.

Further InformationFurther information about the programme and other services available through the Professional Development team can be found at: http://www.otago.ac.nz/humanresources/hr/development/training.php

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CHRISTCHURCH AND WELLINGTON PROGRAMMECommunicating Non-defensivelyThis course is facilitated by Ruth Chapman, the University Mediator, and the course description can be found on page 31.

Dates: Wellington 1st May 2014 Christchurch TBA Cost: $45

Communication and Conflict Resolution This course is facilitated by Ruth Chapman, the University Mediator, and the course will cover various tools and approaches to understanding and resolving conflict.

Dates: Wellington 21st August 2014 Christchurch TBA Cost: $45

Communication: getting a grip The course description can be found on page 29.

Dates: Wellington 26th June 2014 Cost: $45

Parental Leave seminar Course description provided on page 65.

Dates: Wellington TBA Christchurch TBA Cost: No charge


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Planning for RetirementCourse description provided on page 67.

Dates: Wellington 6th May 2014 Christchurch TBA Cost: No charge

Recruitment: making the right decisionCourse description provided on page 50.

Dates: Wellington 6th November 2014 Christchurch TBA (first half of 2014) Cost: $45

eLearningTo see available eLearning refer to the Courses by Subject section, page 16–20.

To enrol on either eLearning modules or workshops, please contact the Training Coordinator on [email protected].

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HEALTH AND SAFETY TRAINING PROGRAMMEThe Health and Safety in Employment Act 1992 and the Amendment in 2002 requires employers to inform and train all employees about the hazards in their place of work and how to control these hazards.

Training and orientation will largely be carried out within departments by experienced staff. The University Health and Safety team recognise specific issues and hazards that have been shown to cause injuries, based on accident reporting data. These training sessions are designed to improve awareness and prevention methods to reduce the incidents of these injuries.

It is important to ensure that all staff including those that work part-time, casual or are employed on a fixed-term agreement have the opportunity to attend Health & Safety training courses. This assists departments and the University to meet the legal responsibilities.

If the times of training are unsuitable for you and/or your department, or you have a specific hazard or issue for a training session, we may be able to tailor a session for you. Please feel free to contact us.

Health and Safety training information is available at: http://www.otago.ac.nz/healthandsafety/training/index.html


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RESIDENTIAL COLLEGES PROGRAMMEThe residential colleges provide an exciting and unique environment for both students and staff. We recognise that our scheduled training courses often do not fit with your time frames. As a result, we offer a customised training approach, where workshops can be created for your specific needs.

We can provide workshops to support the leadership skills of your Residential Assistants or to build communication skills within your permanent teams. We are experienced in designing physical activities to promote team building.

The following options can be run for either staff or the Residential Assistants:

∼ Option 1: Communication. This 3 hour workshop is intended to make participants aware of their own personal communication style and how it may affect their interaction with others.

∼ Option 2: Team building. This option is designed to focus thinking on team goals and objectives. It is structured around a team building activity which can be customised to the needs of the team. This option can include the creation of a team charter or enhanced by using Belbin team roles profiling.

∼ Option 3: You decide. This option is completely customised to your needs. We sit down with you and plan a workshop based on your identified requirements.

If you would like to discuss what we can provide for your team, please contact Suzy Keene on 479 8743.

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OTHER TRAINING PROVIDERSOther specialised training is delivered by Information Technology Services (ITS) and Financial Services Division (FSD). For a brief description of their programmes and other training providers, refer to page 97.

PROFESSIONAL DEVELOPMENT TEAMWe are happy to discuss and develop new courses in response to staff requests. If you have identified a course idea or subject area that you feel is not currently being addressed by our programme, please contact a member of the Professional Development team.

The Professional Development team may be aware of other online resources that are available to staff. If you require professional development in an area where there is currently no scheduled workshop, please contact us.

For general questions regarding the Professional Development Training Programme or the Health and Safety Training Programme please contact the Training Co-ordinator on 479 4101.


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GENERAL ENQUIRIES:Ph: 03 479 4101 Email: [email protected]

Human ResourcesTaramea House603 George StreetUniversity of OtagoPO Box 56Dunedin, 9054

CONTACT DETAILSJill Turner, Manager Recruitment, Development & EquityPh: 03 479 8116Email: [email protected]

Suzy Keene, Senior Training AdviserPh: 03 479 8743Email: [email protected]

Don Townsend, Training AdviserPh: 03 479 5755Email: [email protected]

Drew Barnett, Training AdviserPh: 03 479 9260 Email: [email protected]

Lisa Beckingsale, Training Co-ordinatorPh: 03 479 4101 Email: [email protected]

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SCHEDULED PROGRAMME: COURSES BY SUBJECT


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MANAGING PEOPLE TOOLKITProgrammes ∼ Supervisory Skills (10 sessions covering

all aspects of supervisory skills)∼ The Essential Management Programme (a 3 day event)

Individual Courses∼ Employment Issues: dealing effectively with staff

eLearning Modules∼ Coaching: bringing out the best∼ Dealing With Conflict Within Your Team∼ Delegation: more than just passing it on

PDR: Developing Your Staff∼ PDR: Supporting the Process∼ Recruitment: Advertised vacancies∼ Recruitment: Conducting interviews∼ Recruitment: Direct to offer∼ Recruitment: System training

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KEY PROFESSIONAL SKILLS PROGRAMME∼ Administrators’ Symposium ∼ Customer Service: excellence on the frontline ∼ International Students: cultural differences and their impact∼ Job Instruction: passing on knowledge∼ Just a Minute: a guide for minutes and meetings∼ Meetings: organising them well∼ Record Keeping at Otago: why we do

it and why you should care∼ Recruitment: making the right decision∼ Servicing Formal Committees∼ Thinking Outside the Box: living in a changing world

eLearning Modules∼ Making the most of your PDR∼ Recruitment: Advertised vacancies∼ Recruitment: Conducting interviews∼ Recruitment: Direct to offer∼ Recruitment: System training∼ Time Management: finding the time to plan and organise∼ Understanding Teams∼ Writing Procedures: keeping it clear and logical


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INCLUSIVITY TOOLKIT∼ Creating an Inclusive Environment: disability awareness∼ Cross-Cultural Awareness∼ Diversity: understanding and valuing difference∼ Pacific Awareness∼ Mental Health: dealing with student issues

eLearning Modules∼ Introduction to Kiwi Culture

PERSONAL SKILLS TOOLKIT∼ Administrators’ Symposium∼ Career Development workshops∼ Recruitment: making the right decision∼ Resilience: building emotional competence∼ Te Reo Māori - He Tīmatanga: introduction to the Māori language ∼ Te Reo Māori - Te Waharoa

eLearning Modules∼ Ethical Behaviour∼ Time Management: finding the time to plan and organise

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COMMUNICATION SKILLS TOOLKIT∼ Communication: getting a grip on your style∼ Communication: navigating roadblocks∼ Communicating Non-defensively∼ Conflict: managing it better∼ Working Well Together: coping at work∼ Working Well Together: mental health in the workplace

eLearning Modules∼ Language Rules

CAREER DEVELOPMENT PROGRAMMEThe career development programme consists of a series of lunchtime workshops supported by a mentoring programme.

The workshops will run on the last Friday of each month and will cover topics related to:

∼ Identifying resources to assist your career planning∼ Understanding the career thread in your work history∼ What you value most at work∼ Understanding your skills∼ C.V. and interview workshop

More information on page 25 or online at: http://www.otago.ac.nz/humanresources/hr/development/training-career-development.php


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STAFF POLICY & INFORMATION SEMINARS∼ Academic Services Overview∼ Job Evaluation∼ OUSA Queer Support∼ Parental Leave for prospective and intending parents∼ Planning for Retirement

TREATY OF WAITANGI EDUCATION ∼ Te Reo Māori - He Tīmatanga: introduction

to the Māori language∼ Te Reo Māori - Te Waharoa

HEDC offers Māori culture and Treaty of Waitangi workshops. More information can be found on their website: http://hedc.otago.ac.nz/hedc/teaching/support-for-new-academics/professional-development-workshop-programme/

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HEALTH AND SAFETY COMPLIANCE: COURSE LIST


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HEALTH AND SAFETY COMPLIANCE: COURSE LIST∼ Animal Welfare Training∼ Defensive Driving/Van Handling∼ Departmental Health and Safety Officer (DHSO) Training∼ Departmental Health and Safety Officer (DHSO) Study Day∼ Fire Warden Training∼ First Aid Training∼ Guidelines for Using Computers∼ Hazardous Substances and New Organisms

(HSNO) Exempt Laboratory Training∼ Manual Handling and Prevention of Back Injury∼ Outdoor First Aid∼ Pre Hospital Emergency Care∼ Radiation Safety Training (Unsealed Sources)∼ Refresher First Aid∼ Workplace First Aid

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GENERAL PROGRAMME: COURSE DETAILS ‘A’ TO ‘Z’


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Career DevelopmentThe following career development courses are designed to help staff progress through their career path. The courses can be taken sequentially, or on an individual basis. They will be run between 1pm and 2pm on the last Friday of each month. Between each of these courses will be an opportunity where staff can bring their CVs and cover letters along to a workshop and receive feedback.

Identifying resources to assist your career planning

Learning objectivesIf you want to take more responsibility for your career then this session is for you. This session provides guidance in how to proactively plan your career, whether you choose to stay within a role or move to achieve a career goal. We will look at resources available to assist you to plan your career and how to focus on active choices and actions.

Date: 28th March 2014 Cost: $20

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Understanding the career thread in your work history

Learning objectivesOften we are unsure as to our ‘career’ – it can seem like a series of jobs rather than a deliberate pathway. The purpose of this session is to assist you in identifying the threads that run through your work history. This can be used to think about your future choices.

Date: 27th June 2014 Cost: $20

What you value most at work

Learning objectivesIdentifying your work values can assist you in choosing a career that best suits your requirements. It can also be a tool to assist you to examine why a job or work area does not feel comfortable for you.

Date: 26th September 2014 Cost: $20


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Understanding your skills

Learning objectivesThis workshop assists you in identifying the key skills you possess. You will also be able to see how you currently use them in the workplace and how they can be transferred into other roles. This is an excellent workshop if you are thinking about applying for a new job or promotion.

Date: 28th November 2014 Cost: $20

CV and interviewing workshop

Learning objectivesThis free workshop covers hints and tips for writing effective application documents. Bring along your CV/cover letter and receive assistance and feedback. There will also be an opportunity to practise your interviewing skills.

Dates: 30th May 2014 25th July 2014 31st October 2014 Cost: No charge

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General Programme

Administrators’ SymposiumThis symposium is designed to provide on-going professional development to administrators at the University of Otago. The symposium will include guest speakers, group sessions, discussions and opportunities for sharing best practice and experience.

Intended audienceAll administrators

Date: TBA (last half of 2014) Cost: $105

Coaching: bringing out the best

Learning objectivesBy the end of this course you should be able to:

∼ Assess your current level of coaching ability∼ Apply simple coaching techniques in day-to-day operations∼ Apply the GROW model of coaching to help structure formal

coaching opportunities with your staff or colleagues∼ Use the GROW model to assess your own progress

towards your goal of improved coaching

Session approachThis is an online module that you can work through at your own pace. The resource will contain a self-assessment tool, activities and scenario based examples of coaching in action. There will also be downloadable quick reference resources.


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Intended audience

Coaching skills can be useful to everyone but may be of particular benefit to team leaders and managers.

Date: TBA (2014) Cost: $45

Communicating: getting a grip on your style


∼ Recognise your communication preferences and how these can have an impact on other people

∼ Build a framework for reacting to other communication preferences you encounter in day-to-day life

∼ Use essential communication techniques to build and improve relationships

Session approachThis interactive workshop encourages you to analyse your own communication and working styles, and to use this information to enhance your interactions. There will be group discussion and self-assessment activities, with the aim of helping you adapt to other people’s styles.

Intended audienceAnyone wishing to build better relationships with their colleagues.

Date: 21st October 2014 Cost: $45

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Communicating: navigating roadblocks


∼ Create solutions to common problems arising from communication barriers

∼ Apply techniques that can increase your current level of assertiveness

∼ Use the DESC model of feedback to facilitate mutually assertive communication

Session approachThis interactive workshop encourages you to discover ways of using communication to build productive and professional relationships based on mutual respect. There will be group discussion and opportunities to practice using techniques to break through communication barriers.

Intended audienceAnyone who wishes to strengthen new and existing working relationships, and who needs to communicate in situations that require assertiveness.

Date: 13th May 2014 Cost: $45


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Communicating Non-defensively


∼ Use a simple 5 step process for staying calm and off the defensive when communicating in difficult situations

Session approachThis workshop helps you to understand the importance of disengaging, empathising, enquiring, disclosing and depersonalising when faced with one-off or on-going interactions where communication has become difficult or adversarial.

Intended audienceThis course is useful for any staff member but will be of particular use to those who work in situations where people can become upset or confrontational.

Date: 20th March 2014 Cost: $45

Conflict: managing it better


∼ Understand your own responses to conflict ∼ Understand some key concepts about conflict and identify

which ones are likely to result in productive outcomes∼ Practice some positive responses to conflict

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Session approachThis workshop aims to give you a choice of models to use when thinking about conflict and some simple but important skills to achieve more positive results from conflict situations you are involved in.

Intended audienceMost of us encounter conflict at some level and this course covers techniques and information to assist us in dealing with difficult situations. This two part workshop would suit any staff member who wishes to gain some understanding and skill around conflict management.

Date: 3rd and 10th July 2014 Cost: $90

Creating an Inclusive Environment: disability awareness


∼ Understand barriers that can face people within our working environment

∼ Discuss two models of disability and understand how these might affect the way we view disability

∼ Think of some practical ways in which you can make your environment more inclusive

Session approachThis interactive workshop is a great place to learn and reflect about what you know about disability and how you came to know it. We


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look at what implications this can have and how you can support inclusive environments.

Intended audienceAll staff

Date: 22nd July 2014 Cost: $45

Cross-Cultural Awareness

Learning objectivesBy the end of this workshop you should be able to:

∼ Recognise different levels of cultural awareness∼ Describe social factors that are affected

by different cultural perspectives∼ Identify ways to make cross-cultural

communication effective and rewarding

Session approachThis workshop provides an environment that helps you look at differing world views and values, and how these can affect your perception of actions, ideas and priorities. Speakers from a variety of cultures also contribute.

Intended audienceAny staff member, but will be of particular use to those who interact with staff or students from different cultures.

Date: 10th April 2014 Cost: $45

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Customer Service: excellence on the frontline


∼ Identify who your customers are∼ Define your customers’ needs and expectations∼ Describe what excellent customer service

means within your environment∼ Apply techniques to deal positively with customers

Session approachThis is an interactive workshop session which encourages you to actively identify solutions to enhance your customer service within your workplace. There will be plenty of group discussion and opportunities for reflection on the meaning and application of frontline excellence.

Intended audienceAnyone who interacts with internal or external customers on the frontline (i.e. face-to-face, phone and online).


Dealing with Conflict within your Team

Learning objectivesBy the end of this module you should be able to:

∼ Understand constructive and destructive conflict ∼ Identify conflict resolution tools to assist your team


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Session approachThis is an online module which introduces team leaders to information and tools for use in resolving team conflict. It includes activities and quizzes that can be used in team meetings to aid in understanding and communicating with others.

Intended audienceThis is designed as a resource for team leaders who may be experiencing conflict situations within their teams.

Date: TBA 2014 Cost: $45

Delegation: more than just passing it on


∼ Differentiate between work allocation and delegation∼ Assess your current attitudes and delegation approach∼ Employ a systematic approach in planning

what, when and to whom to delegate∼ Watch out for common delegation pitfalls

Session approachThis is an online module that you can work through at your own pace. The resource will contain a self-assessment tool, activities and scenario based examples of delegation in action. There will also be downloadable quick reference resources to help you apply the techniques in the workplace.

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Intended audienceDelegation techniques are of particular benefit to managers and team leaders.


Diversity: understanding and valuing difference

Learning objectivesUnderstanding and appreciating diversity is extremely important when considering the value it can add to the workplace. This workshop will focus attention on the strength that can be gained as members of a diverse working environment, and discuss some of the common myths and fears people face. By the end of this course you should be able to:

∼ Identify some of the various factors that contribute to diversity in the workplace including culture, generational differences and styles

∼ Go back into your workplace with an increased understanding of diversity and its benefits

Session approachThis interactive workshop includes group discussion and opportunities for sharing experiences. You will be surprised at what you learn about your colleagues.

Intended audienceAny staff member

Date: 16th October 2014 Cost: $45


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Employment Issues: dealing effectively with staff

Learning objectives:This course focuses on serious types of unproductive behaviour and helps managers and supervisors develop skills to deal effectively with concerns. By the end of this course you should be able to:

∼ Analyse unproductive behaviour ∼ Choose an effective way to approach an

employee and address the behaviour ∼ Select when an issue can be resolved within a team

or when to involve other support strategies

Session approach:This workshop is facilitated by a senior Human Resources Manager and the University Mediator. It is designed to provide an environment where actual workplace issues are discussed. It introduces some of the people who can support you through these situations.

Intended audience:Any manager or team leader who wants to learn more about dealing with unproductive behaviour.

Date: 30th October 2014 Cost: $45

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Ethical Behaviour Policy


∼ Measure compliance with the policy ∼ Respond to potential or actual breaches of the policy

Session approach This is an online module that you can work through at your own pace. The resource will contain information, activities and scenario based examples.


Date: TBA (2014) Cost: No charge


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Essential Management Programme

Learning objectivesThis programme concentrates on skills and knowledge required by managers to be effective in their role. By the end of this course you should be able to:

∼ Have the tools to create strategy, gain buy in and set common goals

∼ Practise effective planning skills ∼ Utilise networking skills to foster professional

links both inside and outside the University∼ Use effective decision making tools to manage priorities ∼ Build on the experiences and skills of

speakers and fellow participants ∼ Reflect on your management style and skills

Session approachThis is a three day interactive workshop which fosters learning within a practical environment. The course includes speakers and will introduce you to some tools and concepts to build your personal manager’s toolkit. There will be opportunities to discuss issues or problems you are encountering and to build a personal development plan using the Lominger Leadership Architect©.

Intended audienceManagers or those who wish to extend their skills.

Dates: 19th and 20th March (two day component) and 10th July 2014 Cost: $365

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International Students: cultural differences and their impact

Learning objectivesThis workshop, facilitated by the University’s International Student Advisers, aims to enhance cross-cultural awareness and explore issues relating to international students at the University of Otago. By the end of this course you should be able to:

∼ Describe culture shock∼ Communicate with people from different cultures effectively∼ List the obligations of the University in

relation to international students∼ Understand how the International Office can support

you in your role with international students

Session approachThis interactive workshop is designed to give you ideas and concepts that will make it easier for you to understand how other people can view the world in different ways. This is a great workshop for anyone who deals with staff or students from different cultures.

Intended audienceStaff who have contact with international students or staff, whether as part of their job or otherwise.

Date: 6th November 2014 Cost: $45


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Introduction to Kiwi Culture: dealing with the differences


∼ Understand the background to the Treaty of Waitangi∼ Understand some common values held within New Zealand∼ Understand some Māori phrases∼ Translate some common slang terms∼ Find other resources for topics of interest

Session approachThis eLearning module is designed for staff who are new to New Zealand and who would like to gain an understanding of the culture.

Intended audienceStaff who want an increased understanding of what makes New Zealanders unique.


Job Instruction: passing on knowledge


∼ Explain the difference between training, coaching and mentoring

∼ Recognise two factors that contribute to

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successful workplace learning∼ Recall tips and techniques to help pass

on knowledge in the workplace

Session approachThis interactive workshop encourages you to use adult learning principles in the workplace with your colleagues. You will also be able to start identifying your own learning styles. There will be plenty of group discussion and activities which place these principles and styles in a practical context.

Intended audienceAnyone who helps team members acquire and apply new knowledge.


Just a Minute: a guide for minutes and meetings


∼ Explain the process of organising a meeting∼ List the elements of effective minutes∼ Evaluate the strengths and weaknesses of your own minutes

Session approachThis is a course that integrates self-paced online resources with an interactive workshop. The online portion outlines the process of organising a meeting from setting the agenda, to taking and distributing minutes. There is also a sample excerpt where you can


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listen and take minutes – and then compare your result to that of a senior minute taker at the University. The face to face portion will be a Q&A session with an experienced minute taker where you can discuss any problems or issues that you have encountered in taking minutes.

Intended audienceStaff who are required to either organise or take minutes at meetings.


Language Rules


∼ Use written English to increase the clarity and effectiveness of your writing

∼ Apply grammatical rules and conventions to tasks involving professional writing

∼ Recognise key aspects of sentence structure and punctuation

Session approachThis is an online course which you can work through at your own pace. The course includes a short series of modules with interactive features including self-assessments and activities. There will also be downloadable quick reference resources to help you apply professional writing skills.

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Intended audienceAnyone who is required to write correct English in a professional setting.


Meetings: organising them well

Learning objectivesBy the end of this session you should be able to:

∼ Recognise five key elements that help you organise effective meetings of any kind

∼ Combine the five elements with other organising techniques to help provide a productive and motivating meeting atmosphere

Session approachThis interactive workshop is designed around the John Cleese video, ‘Meetings, bloody meetings!’

Intended audienceStaff new to facilitating meetings requiring some guidance on the basics, as well as those who would like a refresher.

Date: 16th September 2014 Cost: $45


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Mental Health: face to face with student issues


∼ Identify some common signals that may mean a student is experiencing a decline in their mental well-being

∼ Respond appropriately ∼ Decide whether any situation requires referral∼ List the people and places that are resources for students

Session approachThis workshop aims to provide you with a set of tools to help assess interactions. It will give you information about aspects to watch out for and what resources are available to help you and the students you are working with. The experienced facilitators will use scenarios and experiences to talk you through some helpful steps. They will cover assessment, referral strategies, and special considerations when dealing with international students, ethics, boundaries and dual relationships.

Intended audience Staff, both academic and general, who may encounter students in a state of distress.


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Pacific Awareness

Learning objectivesBy the end of the workshop you should be able to:

∼ Know where the Pacific Island Centre is and understand its role ∼ Identify some of the cultural issues faced

by Pacific Island students at Otago

Session approachThis workshop is designed to give participants an awareness of the diversity of Pacific peoples and is held in the Pacific Island Centre. Come along and meet the welcoming staff there. You will discover some of the cultural barriers faced by students from the Pacific and learn some positive actions to assist them in their studies.

Intended audienceStaff who work with students or staff from the Pacific, or who wish to learn more about cultures based in the Pacific.

Dates: 6th May 2014 14th August 2014 Cost: $25

PDR: developing your staff

Learning objectivesBy the end of this session you should be able to:

∼ Conduct a skills audit within your team∼ Identify development needs for individuals∼ Work with staff to instate a development plan


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Session approachThis is an online course which you can work through at your own pace. There will also be downloadable quick reference resources to help you in considering development options for your staff.

Intended audienceThose with supervisory responsibilities for conducting PDRs.

Date: Open Cost: No chargehttp://www.otago.ac.nz/humanresources/content/video/PDR/ DevelopingYourStaff/index.html

PDR: making the most of your PDR

Learning objectives:By the end of this session you should be able to:

∼ Prepare for your annual PDR meeting∼ Clarify your own development needs∼ Align your needs to departmental/University objectives∼ Research relevant development options∼ Practice assertive communication techniques∼ Provide feedback to your manager

Session approach:This interactive course focuses largely on personal reflection, planning development and effective communication within the PDR. It even gives you the ability to download a PDF of the reflection activities that you can take with you to your PDR meeting.

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Intended audience

Anyone interested in driving their own professional development forward.

Date: Open Cost: No chargehttp://www.otago.ac.nz/humanresources/content/video/PDR/MakingTheMost/index.htm

PDR: Supporting the Process

Learning objectivesAt the end of this module, you should be able to:

∼ Assess your own approach and compare it to best practice∼ Consider new ways of managing the process

Session ApproachThis online course is designed to support managers through the PDR process. You can use the self-assessment tool, watch video interviews with a number of managers from around the University and access downloadable resources.

Intended AudienceAnyone who is responsible for the Performance and Development Review of staff.

Date: Open Cost: No chargehttp://www.otago.ac.nz/humanresources/content/video/PDR/MainModule.htm


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Recordkeeping at Otago: why we do it and why you should care


∼ State what university records are∼ Explain what the Public Records Act

2005 means for the University ∼ Know what you can dispose of, and what you must keep∼ Appreciate what tools are available in order to organise

and manage your information more effectively

Session approachThis workshop will introduce the concepts, practices and tools associated with good recordkeeping. It is run by the Corporate Records Service. Topics covered include:

∼ Defining the University’s legislative requirements in regard to recordkeeping

∼ Putting the concepts into practice with the:� University’s classification structure� Management of hard-copy,electronic

and non-current records� University’s retention and disposal schedule

∼ OURDrive, the University’s document management solution

Intended audienceThis workshop is designed for all University staff.

Date: 9th April 2014 10th September 2014 Cost: $20

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Recruitment: making the right decision


∼ Understand the principles of behavioural interviewing∼ Identify the key skills used∼ Practice the skills and techniques

Session approachDesigned to assist you to make the most appropriate recruitment decision using evidence of past behaviour to support your choice, this workshop is based around the DVD: ‘Behavioral Interviewing: taking the guesswork out of recruitment’. You will be able to ask specific questions of the Senior Recruitment Consultant and you will have an opportunity to practice your interviewing skills.

Intended audienceManagers or staff involved in recruiting.



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Resilience: building emotional competence


∼ State what resilience is and why it matters∼ Understand your personal level of resilience ∼ Use strategies to build your level of resilience

Session approachHow well each of us copes in the face of adversity depends on how resilient we are and how we manage uncertainty. While some people are naturally more resilient than others, resilience is something that can be developed and improved. This interactive workshop will teach you tips and strategies for building your personal level of resilience.

Intended audienceAny staff member who wishes to build their resilience.

Date: 3rd April 2014 2nd September 2014 Cost: $45

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Servicing Formal Committees


∼ List the attributes of a good secretary∼ Understand the nature of University committee minutes∼ Prepare for a meeting, including preparing

and distributing an agenda∼ Write up minutes∼ Know what is involved in servicing informal

committees and working parties

Session approach This workshop is an introduction to the art and science of servicing formal committees. You will learn about some of the key tasks associated with administering committees and gain an appreciation of the wider context of the committee system at the University. After this workshop you will have the option to attend a formal committee meeting and observe an experienced secretary, including writing up the minutes.

Intended audienceStaff with an interest in committee administration.



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Supervisory Skills: the basics

Learning objectivesThe aim of this 10 session programme is to help you gain insight into the key tasks involved, and the basic skills and techniques required to be an effective team leader.

Session approach Each interactive session covers a specific topic but the importance of communication is the common thread woven through this programme. These sessions are not intended to provide right or wrong answers or provide a foolproof formula for success. Rather they are intended to give you an opportunity to evaluate a range of strategies and to stimulate discussion and self-reflection.

Intended audience Staff reasonably new to a supervisory role who are keen to develop their skills and network with others in a similar position.

Dates:Session 1: The role of a team leader - 1st April 2014

∼ The role and responsibilities of a team leader∼ Leadership styles∼ Understanding your leadership style

Session 2: Your skills - 6th May 2014

∼ Time management∼ Decision making skills∼ Prioritising

Session 3: Planning - 27th May 2014

∼ Types of plans

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∼ SWOT and PESTLE analysis∼ Team charters

Session 4: Communication - 17th June 2014

∼ Communication styles∼ Coaching your staff∼ GROW model application

Session 5: Diversity in your team - 8th July 2014

∼ Appreciating diversity∼ Dealing with conflict in the team∼ Team building

Session 6: Performance - 29th July 2014

∼ Factors affecting performance∼ Motivation∼ Performance management issues

Session 7: Delegation - 19th August 2014

∼ What to delegate∼ How to delegate∼ Delegation issues

Session 8: Growing your team - 9th September 2014

∼ Training and development planning∼ Staff development ∼ Planning for the future

Session 9: Health and Safety responsibilities - 7th October 2014

∼ Health and safety legislation∼ University of Otago health and safety management systems

Session 10: Looking forward - 4th November 2014


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∼ Building support systems∼ Effective tools for continuing professional development∼ Workplace transfer of learning

Cost: $415 for the programme or $45 per session Please note: These modules build on one another so it is helpful if participants attend all sessions. While they can be attended as single units, priority will be given to those who have enrolled in the programme.

Te Reo Māori - He Tīmatanga: an introduction to Māori language


∼ Understand elements of te reo Māori∼ Use some basic Māori greetings

Session approach During this highly interactive and enjoyable workshop you will look at how to use basic oral and written greetings in the University context, as well as how to pronounce names and common words correctly and confidently.

Intended audienceThe seminar is designed for participants who have little or no knowledge of te reo Māori.


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Te Reo Māori - Te Waharoa


∼ Build your existing vocabulary ∼ Practice your language skills

Session approach The seminar is designed for participants who have completed the He Tīmatanga course and wish to continue to learn. The session builds on the introductory course and you will practice language skills as well as gain an increased vocabulary.



Thinking Outside the Box: living in a changing world


∼ Understand the change cycle∼ Know your own response to change ∼ Use strategies to increase your positive attitude to change∼ Use decision making and problem solving skills


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Session approach This interactive workshop will assist you to understand your response to change. You will then look at ways to move your response to a positive and action focused outlook in order to plan next steps. You will learn some problem solving tools in this workshop which can be used in both the workplace or for personal development and planning.

Intended audienceWe all experience change in many aspects of our lives so this workshop is intended for all staff. This course will be run as a customised training course with a specific work are. Please contact [email protected] for more information.

Time Management: finding the time to plan and organise


∼ Recognise common time wasters at work and find practical solutions to these

∼ Use the SMART model of objective setting to identify priority levels

∼ Apply workflow planning techniques to complete prioritised tasks

∼ Use Outlook to get control of your work and manage your time

Session approachThis is an online course which you can work through at your own pace. The course includes a short series of modules with interactive

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features including self-assessments and activities. There will also be downloadable quick reference resources to help you apply professional writing skills.

Intended audienceAnyone who would like to manage their time at work more effectively and get things done in a smarter way.


Understanding Teams


∼ Differentiate between a team and a group∼ List the characteristics of a team∼ List the stages of a team ∼ Determine the optimum management approach in each stage

Session approachThis multi-component online course will have modules released in 2014. The online resources, which you can work through at your own pace, will include a short series of modules with interactive features including self-assessments and activities.


Date: TBA (2014) Cost: $45


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Working Well Together: coping at work


∼ Identify elements of personal and organisational stress and distress

∼ Identify solutions to minimise the effects of the stressors

Session approachThis workshop explores personal and organisational stress and distress. The focus will be on stressor recognition and discussion on practical solutions. The workshop is conducted by the Health and Safety team.

Intended audienceThis workshop is designed for all staff and is run as a workplace session. Please contact Health and Safety for information.

Date: Customised (enquire for detail) Cost: $45

Working Well Together: mental health in the workplace


∼ Promote a healthy and supportive working environment∼ Talk to people about the support resources available to them∼ Explain to others about issues surrounding

mental health in your workplace

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Session approachOne in five adults in New Zealand will develop a mental health illness in their lifetime — Mental Health Foundation of New Zealand - 2002

This workshop looks at ways to promote a safe working environment accepting that there may be members of staff experiencing mental health issues during the course of employment.

Intended audienceThis workshop is designed for all staff and is run as a workplace session. It can be tailored for your employee, supervisory and managerial staff as required. Please contact Health and Safety for information and to arrange a workshop.

Date: Customised (enquire for detail) Cost: $45

Writing Procedures: keeping it clear and logical


∼ Apply the ‘Think, Plan, Write, Revise’ model to construct an effective procedure

∼ Use writing techniques and structures that contribute towards logical procedures

∼ Recognise formatting and layout conventions that provide clarity to your audience

Session approachThis is a course that integrates self-paced online resources with an


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interactive workshop. You will be asked to construct a procedure, using discussion and activities together with downloadable quick reference resources to help you apply procedural writing skills.

Intended audienceAnyone who is required to write procedures.


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STAFF POLICY AND INFORMATION SEMINARS


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SEMINARSThroughout the year, there will be information seminars run for staff on the following topics:

∼ Academic Services Overview∼ Job Evaluation∼ OUSA Queer Support∼ Parental Leave for Prospective and Intending Parents∼ Parental Leave for Administrators and Managers∼ Planning for Your Retirement

Details of these seminars are advertised on the HR website at: http://www.otago.ac.nz/humanresources/hrtraining_public/general_staff_training.php

Academic Services Overview

Learning objectivesThe role of Academic Services is to provide high quality, prompt, reliable and efficient administrative and support services to the University community in matters relating to our students’ academic experience. Often staff are not fully aware of what Academic Services do, and the assistance they can provide. As a result of the session, participants should gain a better understanding of the role of Academic Services.

Session approachThis interactive information session will cover the structure of Academic Services and provide a brief introduction to the work of each component: Academic Committees, Admissions, Enrolment

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and University Information Centre, Student Administration, The Project Office and the Director’s Office. There will be an opportunity to ask questions and to discuss issues of interest.


Job Evaluation Seminar

Learning objectivesThis session covers the following topics

∼ Job evaluation – how it works∼ Requesting job evaluations and the criteria involved∼ The process

Session approachJob evaluation directly affects all general staff in levels 1 to 8 and this session will inform staff of the current process, and explain the criteria considered when evaluating a job. There will be an opportunity to ask questions and to discuss issues of interest.


OUSA Queer Support

Session approachWe provide training to all staff through our programme called Working With Queer University Students. This programme is an


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interactive and informative workshop which provides education in the following areas:

∼ Basic terms, definitions and queer theory∼ Support and social groups for queer students∼ Social context and challenges faced by queer students∼ Examination of power structures and privilege∼ Practical ways of supporting queer and questioning students

Following completion of this training course, staff are eligible to apply to become a member of the Queer Friendly Staff Network which is a campus-wide ally programme.

These workshops are run at least twice a year. We can also offer tailored workshops to departments who wish to train all their staff at once. For more information: http://www.ousa.org.nz/support/queer-support/


Parental Leave for Prospective and Intending Parents

Learning objectivesTo ensure that all prospective and intending parents are aware of their entitlements with respect to parental leave and also to gain an understanding of the practical aspects of managing parenthood and work.

Session approachThis information seminar is intended for expectant or intending

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parents who wish to know more about the University’s Parental Leave Policy and managing parenthood and work. It should be of particular value to first time parents, and those who want to know more about the policy. Partners are welcome.

The seminar is broken into two sessions and parents may attend either or both according to their needs.

Session 1: Policy and Entitlements

∼ Basic entitlements under the University of Otago’s policy∼ Government entitlements∼ Your responsibilities∼ Flexibility∼ Issues for grant funded staff∼ Variations to the policy

Session 2: Practical Aspects of Managing Parenthood

∼ Childcare∼ Infant feeding∼ Adapting to change∼ Life/work balance



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Planning for your Retirement

Learning objectives Whether two, ten or twenty years away, it is never too early for you to start planning for your retirement. Retirement needs are varied and issues such as finances, lifestyle, and social networks play an important role. The University has policies and support to assist you in planning for your retirement, in addition to a subsidised Superannuation Scheme that can help you become financially independent in retirement.

Session approachThe key to a good retirement is careful planning and this 2 hour seminar with Brian Donnelly, Adviser Superannuation and Staff Benefits, will assist you in this.


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TAILORED TRAINING PROGRAMME


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TAILORED TRAINING PROGRAMMESThe Professional Development team offers a tailored training service whereby specific courses and programmes can be produced to meet identified professional development or training needs within a division, department or team.

What are the benefits?Tailored training often allows participants to see more clearly the relevance of training to their work environment; learning and development is tied to a specific need. As such, attendees are more likely to apply the knowledge gained and transfer new skills into regular workplace behaviour. Participants from the same work area can also benefit from a shared frame of reference and a shared language in the topic area. An added bonus is that time spent away from the regular day-to-day routine is often seen as a good team building experience.

How do we arrange it?If you are interested in discussing some tailored training, please contact any member of the Professional Development team (see page 15 for full contact information). We will meet with the key people involved to discuss training needs and clarify exactly what content is to be covered. The training course or programme is then developed to address these needs within the context of the particular environment.

In some cases, this means designing a completely new course or alternatively combining relevant material from a variety of existing courses.

Sessions are scheduled on days and times that best fit in with staff workloads and facilitator availability.

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General Programme: tailored coursesThe following four courses are available as tailored training sessions as they are most effective when conducted with groups of people who regularly work together. If you are interested in arranging any of these sessions please contact the Professional Development team at [email protected] for full information and costs.

Belbin Team Roles

Learning objectivesA team is more than a group of people with similar job titles. It is a congregation of individuals, each of whom has a role which is understood by other members. This session is intended to give participants an introduction to the world of Belbin Team Roles.

Session approachIn short, this 3 hour session is about discovering how teams can best work together. By understanding and playing to the strengths of each member, the entire team can work more effectively and obtain better results.

Prior to attending the session, Belbin Team Role profiles will be constructed for each participant, including a self-assessment by participants and feedback from a number of observers. The Belbin system is not a psychometric test: rather it is designed to uncover workplace behaviour.

By looking at clusters of behaviour, participants will be identified within the nine team roles defined by Dr. Meredith Belbin. Although we can actually play all roles when necessary, participants usually find they have two or three natural strengths.


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The Belbin Team Role theory encourages us to work to “strengthen our strengths,” and structure teams to have a good mix of people, whose strengths complement one another.

Intended audienceThe course is best delivered to working groups in the same division or department so that they have a shared understanding of the concepts and are better able to apply them.

Safety, Respect and Dignity at Work: dealing with bullying and personal harassment

Learning objectivesTo give a better understanding of what bullying and personal harassment are and how to deal with them while promoting an environment of safety, respect and dignity at work.

Session approach The workshop is jointly presented by HR, Health and Safety, and the University Mediator and the topics include:

∼ Defining what bullying and personal harassment are – and are not

∼ Identifying the kind of work environment that will allow them to occur

∼ Creating and fostering a working environment which encourages safety, respect and dignity

∼ Distinguishing between firm management and bullying or harassment

∼ Discussing what actions to take when there are concerns: resources and further information

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Intended audienceManagers and supervisors who have responsibility for other staff. The course is best delivered to working groups in the same division or department so that they have a shared understanding of common issues, and can work together to promote a culture of safety, respect and dignity.

Presentation Coaching

Learning objectivesPresentation coaching is a one-on-one session that will assist you to present both yourself and your information in the best possible way. At the end of the coaching you will feel more confident in presenting.

Session approachThe session is best accessed when you are preparing a presentation. Topics covered include:

∼ Knowing your audience∼ Structuring your presentation∼ Using PowerPoint effectively∼ Engaging with your audience

Intended audienceStaff who prepare and deliver presentations for small or large groups.


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Thinking Outside the Box: living in a changing world

Learning objectivesAt the end of the workshop you should be able to:

∼ Understand the change cycle∼ Know your own response to change ∼ Use strategies to increase your positive attitude to change∼ Use decision making and problem solving skills

Session approach This interactive workshop will assist you to understand your response to change. You will then look at ways to move your response to a positive and action focused outlook in order to plan next steps. You will learn some problem solving tools in this workshop which can be used in the workplace or for personal development and planning.

Intended audienceWe all experience change in many aspects of our lives so this workshop is intended for all staff.

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HEALTH AND SAFTEY PROGRAMME ‘A’ TO ‘Z’


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Enrolment in Health and Safety coursesMore information on any of the following courses can be found at http://www.otago.ac.nz/healthandsafety/training/index.html

All enquiries about enrolments for the Health and Safety Training programme should be directed to: [email protected].

Animal Welfare Training Modules

Learning objectivesAll personnel using animals in research, testing and teaching must be appropriately qualified and have a working knowledge of the Animal Welfare Act 1999, in order to work with research animals at the University of Otago. Training is assigned to personnel, following Animal Ethics Committee (AEC) review of applications to use animals for research, testing or teaching. Training assignments are appropriate to the proposed animal manipulations, as defined by the AEC application. The training programmes available include ten online courses. They are as follows:

∼ Three modules which cover the basic fundamentals (details below)

∼ A series of short online case studies which cover injectable anaesthesia, inhalation anaesthesia, pain control, infection control, local anaesthesia, euthanasia, use of controlled drugs

∼ An online course for users of genetically modified animals ( Principles of Containment of Vertebrate Laboratory Animals: VLA)

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Session approach

Module 1 — Ethics and Legislation (mandatory) (An online course followed by a practical handling workshop. The workshop is for those working with rodents/rabbits)

∼ Guiding principles (3Rs etc)∼ Importance of AEC protocol∼ Definitions∼ Animal models∼ Housing∼ Non-experimental variables∼ Expectations∼ Penalties∼ Case scenarios∼ Handling and restraint

Module 2 — Experimental Techniques (An online course followed by a practical handling workshop. The workshop is for those working with rodents)

∼ Animal identification∼ Basic systemic anatomy∼ Blood collection techniques (cardiac puncture, orbital sinus,

lateral saphenous vein, tail veins, tail tip, facial artery)∼ Effects on physiology of blood collection∼ Serum vs. plasma∼ Drug administration techniques (syringe manipulation,

IV, IP, SC, IM, oral gavage, vascular access ports)∼ Euthanasia (decapitation, cervical dislocation,

inhalation anaesthesia, CO2, barbiturates)∼ Diagnosing death∼ Rodent breeding (time mating, outbred


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vs inbred, sex determination) ∼ Drug administration calculations ∼ Monitoring welfare, sick animal identification,

stress, pain behaviour, monitoring frequency, hydration, cage cards, score sheets.

Module 3 — Anaesthesia and Surgery (A lecture presentation, followed by a practical workshop on suture techniques)

∼ Analgesia (legal requirements, NSAIDs, opiates, LAs, multimodal admin)

∼ General anaesthetics (injectable, inhalation) anaesthetic risk∼ Anaesthetic monitoring∼ Emergency procedures∼ Inhalation equipment∼ Homeostasis∼ Aseptic technique (historical review, reasons

for employing), materials, techniques∼ Wound healing (theory, principles of wound closure,

materials, suture patterns, common problems, alternatives)∼ Surgical anatomy, surgical checklist, surgical

sequence, improving outcomes

Intended audienceAll personnel who are required to handle and use research animals as a part of their job. The modules cover the fundamentals and are of value to students, technical staff and academic staff new to the University.

Module 1 should be attended by all new personnel prior to working with animals as part of their course work and is also a prerequisite for any other module.

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Module 2 is for all personnel handling and sampling rodents and performing invasive manipulations other than surgery (e.g. injections, gavage, blood sampling, etc).

Module 3 is for all personnel performing survival surgery.

VLA is for all personnel using genetically modified animals and risk species such as Xenopus frogs.

Cost: no charge

Please contact the AWO on [email protected] for further information. Bookings are essential on a “first in first serve” basis. Access is restricted to personnel listed on approved AEC protocols.

Defensive Driving/Van Handling

Learning objectives Staff (and designated students) may be required to drive vans or to drive on gravel roads in the course of their work. The hazards and skills associated with safe van handling and defensive driving skills are important risk management tools for maximising the safety of these tasks.

Session approach This course has two key elements. On the completion of this course participants should be able to describe:

∼ Human factors as they apply to driving∼ Risk reduction techniques for dealing with driving hazards

In addition, differences between driving a car and van will be discussed. Issues covered will be the differing centers of gravity, driving on a gravel road, and driving with a van full of people.


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It is strongly encouraged that after completion of this course participants also complete an “on road” assessment/instruction. This can be completed in specific vehicles, and on gravel or sealed roads depending on your needs.

Intended audienceAll staff who are required to drive for the University in the course of their work, particularly those staff and students required to drive vans and on gravel roads.

Date: 13th February 2014 Time: 9.00am to 1.00pm * Practical session – arranged on demand (1 hour duration) Cost: $90 per person class room session $65 per person practical session

Please note: A minimum of 8 people is required for the class room session to proceed.

Departmental Health and Safety Officer (DHSO) Training

Learning objectivesThe DHSO training consists of nine modules based on the University of Otago Health and Safety management systems and compliance requirements for departments. This training is designed to provide the skills and knowledge required for DHSOs to fulfill their duties.

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Session approachThe following topics are covered:

Module 1: University Systems

Module 2: Legislation

Module 3: Hazard Management

Module 4: Injury Management

Module 5: Incident Investigation

Module 6: Employee Participation

Module 7: Emergency Planning

Module 8: Contractor Controls

Module 9: Training and Information

Intended audienceAll DHSOs

Dates: Modules 1,2,3 and 9 10th March 2014 1.00pm – 4.30pm

Modules 4,5,6,7, and 8 11th March 2014 9.00am – 12.00noon

Modules 1,2,3 and 9 10th September 2014 1.00pm – 4.30pm

Modules 4,5,6,7 and 8 11th September 2014 9.00am – 12.00noon

Cost: No charge

Departmental Health and Safety Officer (DHSO) Study Day

Learning objectivesThe DHSO study day is designed to provide a regular update and professional development for all DHSOs.


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Session approach The content covered will reflect recent changes to legislation, Health and Safety management systems and a University update.

Intended audienceAll DHSOs

Date: 5th December 2014 (TBC) Time: 9.30am to 4.30pm

Cost: No charge

Fire Warden Training

Learning objectivesThe objective of this course is to give staff the training necessary to ensure the safe and expeditious evacuation of all building occupants. This course will also provide valuable skills to those that may find themselves in a fire situation.

Session approachThe course will provide participants with an understanding of fire behaviour, basic survival techniques, evacuation of buildings involved in fire and the correct use of extinguishers. The course is based on both theory and practical sessions. Fire Extinguishers handling will involve live fire.

Intended audienceFire Wardens and Deputy Fire Wardens must be appointed on every floor within every University building. All staff appointed as Fire Wardens or Deputy Fire Wardens should attend this course.

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Dates:

10th February 2014 9.30am to 11.00am

19th March 2014 2.00pm to 3.30pm

15th April 2014 9.00am to 10.30am

16th June 2014 10.00am to 11.30am

23rd July 2014 2.00pm to 3.30pm

19th August 2014 10.00am to 11.30am

17th September 2014 2.00pm to 3.30pm

13th October 2014 2.00pm to 3.30pm

18th November 2014 10.00am to 11.30am

8th December 2014 2.00pm to 3.30pm

Cost: $35


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FIRST AID TRAININGFirst Aid courses are run by RED CROSS in their training rooms in York Place. Please be mindful of our cancellation policy for these courses.

Cancellation policy: First Aid courses are very popular and as places are limited the courses are generally full. We have had a number of cases where people have reserved a place and then do not attend, depriving someone else of the opportunity.

For this reason, if you cancel within one week of the course, then you will be charged the full fee unless you can find a replacement. If you do not attend the course the full fee will be imposed. We will strictly adhere to this policy.

Workplace First Aid

Learning objectivesThe Workplace First Aid course is a comprehensive 12 hour course and is the minimum requirement for those appointed as the Departmental First Aider. The Workplace First Aid certificates must be revalidated every two years (within three months of expiry of the workplace first aid certificate) by completing the Refresher First Aid course.

Session approachThis is a comprehensive first aid course and is the minimum training required for Departmental First Aiders.

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Topics include:

∼ Assessing injuries ∼ CPR∼ Bleeding∼ Burns∼ Shock∼ Fractures

∼ Unconsciousness∼ Head injuries∼ Poisoning∼ Casualty handling∼ Hypothermia∼ Managing an accident

Intended audienceAll designated first aiders at the University. There are also courses that are tailored for staff involved with laboratory and fieldwork which may be more appropriate for staff working in those areas. All staff are encouraged to attend as first aid skills are valuable life skills to have in any setting.

Dates:Course 1 10th and 11th February 2014

Course 2 10th and 11th April 2014

Course 3 13th and 14th May 2014

Course 4 23rd and 24th June 2014

Course 5 30th and 31st July 2014

Course 6 18th and 19th September 2014

Course 7 18th and 19th November 2014

Course 8 27th and 28th November 2014

Course 9 11th and 12th December 2014

Times: All courses are from 9.00am to 4.00pm Cost: $100


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Refresher First Aid

Learning objectivesThis course is for holders of Standard/Workplace First Aid certificates (16 hour course). As treatments and techniques are constantly updated, it is recommended that a refresher course be undertaken every two years, and to remain current, you must complete the refresher course within 3 months of the expiry of your Workplace First Aid certificate. Failure to do so will require completing the Workplace First Aid 2 day course to become revalidated.

Dates:

Course 1 10th February 2014

Course 2 9th April 2014

Course 3 25th June 2014

Course 4 4th July 2014

Course 5 27th August 2014

Course 6 4th September 2014

Course 7 20th November 2014

Course 8 28th November 2014

Course 9 5th December 2014

Course 10 8th December2014

Times: All courses are from 9.00am to 4.00pm Cost: $60

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Outdoor First Aid

Learning objectivesDo you do a lot of work in the field or go to Antarctica? This may be the First Aid course for you.

Session approachThis is a one day off site training course to supplement the Workplace First Aid for those involved in field work.

At the end of the course you will:

∼ Be prepared for a first aid emergency during an outdoor activity

∼ Manage first aid in a simulated situation in the outdoors during an outdoor activity

∼ Make use of equipment and resources available within the party or surroundings

∼ Explain accepted practices in first aid management and long-term care in the outdoors

Course requirements: A current workplace First Aid certificate is required before attending this course.

Dates: Will be organised as required. Register interest at [email protected].

Defibrillator Training

Learning objectivesThis course is designed to teach the basics of using a defibrillator (or AED) that are held on the University campus. This course is not


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designed to replace a Workplace First Aid course.

Dates:

Course 1 17th February 2014 2.00pm to 3.00pm

Course 2 27th June 2014 9.00am to 10.00am

Cost: No charge

Hazardous Substances and New Organisms (HSNO) Exempt Laboratory TrainingAll Departments with laboratories have a Departmental Laboratory Manager (DLM) and they should be your first point of contact to arrange training relating to hazardous substances or general laboratory health and safety. In addition, departments which work with ‘New Organisms’ (which includes all genetically modified organisms) or imported biological materials will have a Sector Manager who must be contacted for advice and training before commencing any work with such organisms/materials.

Learning objectivesThis course is focused on the hazardous substances handling, storing and use requirements of the HSNO legislation and how the requirements apply to University laboratories where chemicals are in use.


∼ HSNO legislation and regulations, Health and Safety legislation∼ ERMA approved Code of Practice for

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HSNO Exempt Laboratories∼ General hazards in the laboratory workplace∼ General laboratory management and responsibilities∼ Fire safety in the laboratory and emergency preparedness∼ HSNO classifications and what they mean∼ Labeling, storage and disposal of HSNO substances

Intended audienceThis course is primarily aimed at laboratory managers/supervisors.

Dates and Times: Courses will be arranged in response to demand. To register your interest in training, please contact the Laboratory Health and Safety Adviser, Dr Rob McLaren, email [email protected].

Manual Handling and Prevention of Back Injury

Learning objectivesBack injuries affect eight out of ten New Zealanders. The objective of this course is to prevent work related back injury and to assist those staff who do experience back injury to minimise back pain.

Session approachThe aim of this course is to provide participants with information to answer these questions:

∼ What causes back injury? ∼ What should I do if I hurt my back?∼ How can I maintain back flexibility and strength? ∼ How can I safely lift and move items?


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Intended audienceAll staff who have manual handling tasks in their job should attend this course, as well as those staff who have experienced back pain or injury (work or non-work related).

Dates and Times: These sessions can be organised for individuals or for Departments. Please contact Cath Logan, Occupational Health Nurse, email [email protected].

Cost: No charge

Pre-Hospital Emergency Care

Learning objectivesA very thorough, interactive course that provides confidence in administering First Aid at a higher care level. (Level 3)


∼ Airway management∼ Resuscitation skill∼ AEDS (Automated External Defibrillators)∼ Advanced management of injuries∼ Advanced management of medical conditions∼ Extrication and movement devices∼ Enhanced basic life support and O₂

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Course prerequisites∼ A current Comprehensive First Aid Certificate∼ A pre course workbook is to be completed

Dates:

Course 1 6th, 7th and 8th June 2014

Course 2 3rd, 4th and 5th December 2014

Cost: $440

Guidelines for Using Computers

Learning objectivesThe Guidelines for Using Computers have been jointly produced by ACC and the Department of Labour. These guidelines describe how managers, health and safety representatives, occupational health and safety personnel, human resource personnel and computer users can work together to achieve a healthy and productive workplace environment.

Session approachThe aim of this course is to provide participants with information to answer these questions:

∼ What factors cause pain and discomfort?∼ What can I do if I have pain and discomfort?∼ How do I manage my pain and discomfort?∼ How do I get comfortable at my workstation?∼ How can I remain comfortable and do my job?


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Intended audienceAll staff who use computers in the course of their work.

Dates and Times: These sessions can be organised for individuals or for Departments. Please contact Cath Logan, Occupational Health Nurse, email [email protected].

Cost: No charge

Radiation Safety Training (Unsealed Sources)

Learning objectivesThis course is focused on providing the safe methods of use of commonly used unsealed radiation sources: 14C, 32P and 3H.

Session approachTopics covered include (for the specified unsealed sources):

∼ Physical properties ∼ Safe methods of use ∼ Monitoring and disposal requirements

Intended audience All laboratory staff who are required to handle unsealed radiation sources as a part of their job. If your unsealed source is outside the three mentioned above, contact the Health and Safety Office to discuss your training requirements.

Dates and Times: Courses will be arranged in response to demand. To register your interest in training, please contact the Laboratory Health and Safety Adviser, Dr Rob McLaren, email [email protected].

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eLEARNING


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Providing Flexible Learning Opportunities What is eLearning?eLearning is the use of technology to enable you to learn at your computer rather than attending a workshop.

It may seem that you have done most of your learning in a classroom, but you would be surprised how much you have picked up from TV, books, the computer and even movies. Learning can come from anywhere and eLearning allows you to access information in a place and time that suits you.

In 2013, Professional Development introduced eLearning modules and this development programme will continue; introducing modules that you can access through your computer. This means that you can access the information when it suits you rather than waiting for a programmed time.

What do I need to access eLearning?You will need your computer, some paper (for your thoughts/ideas) and that is all. If you work in a busy office, you might want to think about accessing the eLearning at another computer or using headphones to limit any distractions.

The computer will need Flash Player installed.

What do I do if I don’t have access to a computer?Contact a member of the Professional Development team and we will talk through some options for you.

Does it cost money?Similar to attending workshops, for some of our eLearning there will be a cost. The cost will be found in the course description within the booklet. On enrolment, you will be sent a link and

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access information. Once you have this, you can commence the learning at any time.

How do I know whether a course is a workshop or eLearning?The course description, this booklet or online, will tell you what the format is for the topic. Some courses will be held as face-to-face workshops, others as eLearning and some as a mixture of both.

How do I enrol?Just as you would enrol for any course.

Where can I get support or help?Any member of the Professional Development team. We are there to help you feel comfortable with this new but effective form of learning.


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Tips for effective eLearningHere are some tips to make the experience really effective.

∼ You don’t have to do it on your own: If there are other staff who plan to do the training, organise a group session. You might access the eLearning in the same room or get together after the session to talk about the material.

∼ Be an active eLearner: When you come along to a classroom based workshop, your facilitator has planned for your comfort. They have thought about lighting, sound, possible distractions and any physical movement. When you access eLearning, you need to ask yourself the following questions:

� Are you in a noise free area or do you need to think about headphones?� Have you turned off your phone and email alerts?

Placed a notice on your door, or informed your co-workers that you don’t wish to be disturbed?� Is your screen clear and does your

lighting assist your learning? ∼ Plan to limit distractions: Plan for an uninterrupted period of

time. Book the time out in your calendar and perhaps place a sign on your door. Turn off the phone and email alerts.

∼ Check that you have the system requirements: If you are unsure, check with your IT person.

∼ Participate: In a workshop situation, your facilitator reinforces learning by using discussions, practice exercises, case studies and other activities. In a workshop you have to participate. With eLearning, the modules will have similar activities to encourage reinforcement and if you take advantage of these activities, it will make your session more effective.

∼ Take advantage of the extras: If there are additional resources or links to more information use these to build your knowledge.

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∼ Be willing to ask for help: If you are experiencing difficulty on any level, communicate this immediately to Professional Development so that solutions can be found.

∼ Give feedback: Your feedback is appreciated and acted upon, so please take the opportunity to ‘have your say’ by participating in online surveys sent to you.

OTHER UNIVERSITY TRAINING PROVIDERS


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OTHER UNIVERSITY TRAINING PROVIDERS

Higher Education Development Centre (HEDC)HEDC assists academic staff to maintain and improve the quality and effectiveness of teaching and other academic activities. As such, HEDC provides a wide range of services including professional development programmes, provision of the University evaluation service, postgraduate programmes in tertiary teaching, the HEDC resource collection, the Student Learning Centre, mentoring for staff and students, development of educational technology, and research in higher education. In 2014, HEDC is launching the new Master in Higher Education degree.

Higher Education Development Centre (HEDC) information is available at: http://hedc.otago.ac.nz/hedc/

The Treaty of Waitangi Education ProgrammeIntroductory workshops on Māori language, Māori culture and the Treaty of Waitangi are provided for both general and academic staff.

More information on workshops on Māori Language can be accessed at: http://www.otago.ac.nz/humanresources/hr/development/training.php

More information on workshops on Māori Culture and Treaty of Waitangi can be accessed at: http://hedc.otago.ac.nz/hedc/asd/Professional-Development-Programme/workshop.html

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Information Technology Services Training (ITS)ITS offers courses ranging from touch typing to various desktop software applications (e.g. Microsoft Office, Adobe Creative Suite, etc.) up to advanced technical courses.

You can learn about a software package, or just focus on specific tasks to enhance your job performance.

Most courses are free to staff and you can book yourself onto any scheduled course, searching by date or subject at the link below.

If scheduled courses do not suit, individual tuition can be arranged. Group training sessions may be a better option if several staff in your area would benefit from having the same training.

Certification exams are also available for Microsoft Office Specialists.

Information Technology Services Training information available at: http://www.otago.ac.nz/its/training

Disability Information and SupportThe University recognises that staff and students with permanent, recurring or temporary impairments may require additional resources or assistance while working or studying.

More information about Disability Information and Support is available at: http://www.otago.ac.nz/disabilities/


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Financial Services Division (FSD)The financial training modules provided by FSD cover all aspects and levels of financial administration and financial management to assist University of Otago staff in their respective financial administration roles. The modules are designed to be informal with examples, exercises and open discussion, and FSD will be pleased to receive feedback from staff.

Training modules are scheduled throughout the year and presenters are able to provide one-off group sessions for departmental requests, or one-on-one sessions when the need arises.

Financial Services Division’s training information is available at: http://www.otago.ac.nz/financialservices/about/training/

University MediatorThe two modules facilitated by Ruth Chapman, the University Mediator, contain common principles of conflict resolution. For more details refer to the following courses within this booklet:

∼ Communicating Non-defensively ∼ Conflict: managing it better

More information on the University mediation service available at: http://www.otago.ac.nz/humanresources/induction/support/the-university-mediation-service.php

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COURSE INDEX


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AAcademic Services Overview 63

Administrators’ Symposium 28

Animal Welfare Training Modules 75

BBelbin Team Roles 70

CCareer Development 25

CV and interviewing workshop 27

Identifying resources to assist your career planning 25

Understanding the career thread in your work history 26

Understanding your skills 27

What you value most at work 26

Coaching: bringing out the best 28

Communicating: getting a grip on your style 29

Communicating: navigating roadblocks 30

Communicating Non-defensively 30

Conflict: managing it better 31

Creating an Inclusive Environment: disability awareness 32

Cross-Cultural Awareness 33

Customer Service: excellence on the frontline 34

DDealing with Conflict within your Team 34

Defensive Driving/Van Handling 78

Defibrillator Training 86

Delegation: more than just passing it on 35

Departmental Health and Safety Officer (DHSO) Study Day 80

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Departmental Health and Safety Officer (DHSO) Training 79

Diversity: understanding and valuing difference 36

EEmployment Issues: dealing effectively with staff 37

Essential Management Programme 39

Ethical Behaviour Policy 38

FFire Warden Training 81

GGuidelines for Using Computers 90

HHazardous Substances and New Organisms (HSNO) Exempt Laboratory Training 87

IInternational Students: cultural differences and their impact 40

Introduction to Kiwi Culture: dealing with the differences 41

JJob Evaluation Seminar 64

Job Instruction: passing on knowledge 41

Just a Minute: a guide for minutes and meetings 42

LLanguage Rules 43


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MManual Handling and Prevention of Back Injury 88

Meetings: organising them well 44

Mental Health: face to face with student issues 45

OOUSA Queer Support 64

Outdoor First Aid 86

PPacific Awareness 46

Parental Leave for Prospective and Intending Parents 65

PDR: developing your staff 46

PDR: making the most of your PDR 47

PDR: Supporting the Process 48

Planning for your Retirement 67

Pre-Hospital Emergency Care 89

Presentation Coaching 72

RRadiation Safety Training (Unsealed Sources) 91

Recordkeeping at Otago: why we do it and why you should care 49

Recruitment: making the right decision 50

Refresher First Aid 85

Resilience: building emotional competence 51

SSafety, Respect and Dignity at Work: dealing with bullying/personal harassment 71

Servicing Formal Committees 52

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Supervisory Skills: the basics 53

TTe Reo Māori - He Tīmatanga: an introduction to Māori language 55

Te Reo Māori - Te Waharoa 56

Thinking Outside the Box: living in a changing world 56

Time Management: finding the time to plan and organise 57

UUnderstanding Teams 58

WWorking Well Together: coping at work 59

Working Well Together: mental health in the workplace 59

Workplace First Aid 83

Writing Procedures: keeping it clear and logical 60

FOR MORE INFORMATION CONTACT:Human Resources DivisionUniversity of OtagoPO Box 56Dunedin 9054

[email protected]/training

hr professional development programme guide 2014

Documents

programme training

scheduled programme

tailored training programme

contentsscheduled programme

general programme

saftey programme

elearning training programmes

specific course information