Solution brief

Point-of-care support tailored to meet your service needsHP Spares Management Service

When system availability is at stake, waiting for replacement parts can seem like an eternity. HP understands the need for your critical systems to be up and running—day in and day out, and that you cannot afford a system failure to slow you down. HP Spares Management Service is designed to address one of your most common IT pain points by achieving real-time access to spare parts, where and when you need them. Primarily designed for scale-out environments, HP Spares Management Service supplies spares inventory, so you can have the right replacement parts when you need them to keep your IT environment running at improved efficiency.

Instant access to spares inventory

HP Spares Management Service is a comprehensive IT spares management solution for your data center. The streamlined service enables you to cost-effectively operate, and grow your IT environment by enhancing server uptime, and enabling rapid repairs at predictable support costs.

How it worksWe work with you to identify the required onsite spares stocking and the service-level requirements for each of your data center locations. Our account team will provide the training and help you set up your HP Spares Management Service. The initial seed stock inventory is shipped to each data center, and your assigned contact scans the inventory into the HP Spares Management Service tool. The inventory of spare parts is barcoded, digitally recorded, and stored in your secure location.

In the event of a hardware failure, you can swap out the defective part with an available spare and send the defective one back to HP for replacement. For example, when a server has a component failure and needs a part to be replaced, your technician can troubleshoot and simply replace the necessary part from the local spares stocking location. Once the spare part is consumed and the server serial number and spare bar code are entered into the tool, the failed component is returned to HP. HP can then manage the entitlement, replenishment, and inventory reconciliation activities to make sure that your inventory is refreshed.

Highlights of HP Spares Management Service

• Automated, highly available, and scalable IT hardware spares management solution

• Scalable real-time inventory management, which means the right part in the right place at the right time

• At-a-glance inventory status management, by location, by stock keeping unit, and by status

• Advanced inventory controls to manage the target stock level

• Automatic replenishment of spares for increased uptime

• Service excellence reporting

• Performance dashboard

• Ad hoc reporting (HP can help generate custom reports to identify failure trends or address service-level improvements)

• Inventory management for multivendor spare parts (optional add-on capability)

The HP Spares Management Service solution can help you improve in-house support resource utilization, reduce downtime, and improve infrastructure stability and operational effectiveness.

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Solution brief | HP Spares Management Service

© Copyright 2011, 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

4AA3-4910ENW, July 2014, Rev. 2

On a monthly basis, your HP account manager will generate a service excellence report that can include:

• Consumption detail by stock keeping unit (SKU)

• Failure trends

• Service-level performance

• Inventory levels and historical demand patterns

• Parts request due to stock outs: root causes and suggested action

On a periodic basis, we will work with you to undertake location audits and review of parts usage to make sure the correct level of parts stocking is maintained at each location to meet your operational needs.

Key benefits• Helps increase your system availability with

instant access to spare parts

• Reduces manual transactions for inventory procurement

• Reduces the need to make calls to the support center or to HP representatives for simple diagnostics

• Tailors spare parts inventory to your specific operational needs

• Reduces the number of times you need to order one-off spares

• Provides reporting on failure and configuration analysis to help you track trends

• Helps preserve capital by reducing the need to overstock spares through provisioning of real-time parts usage replacement

• Helps transform your data center support operations from being reactive to proactive

HP is your trusted IT spare parts partner

With a focus on flexibility and attentiveness to your unique needs, we enable excellence at every point along the IT spares value chain as part of our commitment to your success. HP Spares Management Service enables collaborative support and makes it easy for you to source secure genuine HP parts—without the potential for alternate source substitution or out-of-stock issues.

We aim to help you achieve consistently high operational performance throughout the service life of your IT hardware solution.

Talk to your HP representative today on how you can cut costs, improve uptime, and resolve issues faster by having instant access to onsite spares.

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