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  • 7/24/2019 HP FB950 Errors Actions Warnings

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    HP Restricted

    Errors, Actions, and Warnings

    HP Scitex FB950 Printer Embedded Software 4.30

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    Errors, Actions, and Warnings

    ErrorsErrors are numerical codes that may be displayed on the control panel during initialization or operational failures.

    ActionsActions are messages displayed in the Attention window on the control panel that indicate a condition t hat prevents printing. The condition must beresolved before printing can occur. Some Actions can be reset, others will persist until the condition changes.

    WarningsWarnings are messages displayed in the Attention window on the control panel that indicate a condition or possible condition that could interfere withprint quality or printer operation. Warnings will not prevent printing. Some Warnings can be reset, others will persist until the condition changes.

    Error Code Prefix 0xAny of the error codes on the following pages may also be displayed on the control panel with the prefix 0x. Example:

    Table 1 Error Code Prefix Example

    Error code on control panel Error code listed in this document

    0220A005 0220A005

    0x0220A005 0220A005

    The prefix may be disregarded and the remaining error code looked up in the listing.

    Action and Warning Internal CodesThe listings of Actions and Warnings include columns labeled Internal Codes. The numbers in these columns are used internally by the softwareand normally are not displayed on the printers control panel. They have been included here for reference purposes. The typical user experience willnot include these internal codes, and Actions and Warnings should best be referred to by their normal A-xx-yyy or W-zz-aaa format as shown inthe Description column of those same listings.

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    Self-Healing FusesNumerous error code descriptions refer to fuses. This document takes pains to mention in nearly every instance that the fuses are self-healing.This means that when allowed sufficient time to cool, the fuse will re-close on its own. However, if the original problem that caused the fuse to openin the first place has not been corrected, for example, a cable that is shorted to ground, the same error will appear when the printer is restarted.

    Depending on ambient temperature, the reset time may be 15-20 minutes or longer in extreme environments. During the cool-down phase, theservicing technician should explore possible causes that may have led to the open fuse originally. If the cause is not corrected, the fuse error willappear again on the next power-up.

    Fuses are found on the motor control board for carriage drive motor, media drive motor, and rail lift motors, and on the I/O board for all othercomponents. So regardless of the component that may be named in the error description, for example, code 01006005, Hdb +38V Fuse A Blown,the fuse in question is on the I/O board, not the headboard. If in doubt, consult the electronics assembly documentation or the labels on theelectronics assembly that indicate what components are connected to each board.

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    Error Code Error Category Description Causes Resolution Actions

    00000000 No Error To Report No error. Software problem.

    Upgrade to the latest software version if possible.

    If repeatable, document the conditions that cause

    this error to appear and make a change request.

    00000001 An Unknown Error Occurred Unknown error, request software fix.

    An undefined error has been raised. This error is

    sometimes used until an error code is defined in

    the software. An error has occurred, but the

    software has not defined a code for it yet.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00000002 Software Error Null variable error, request software

    fix. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00000003 Software Error Initialization Error.

    An error caused a system to not initialize, or the

    software tried to use a system before it was

    initialized.

    Fix any other errors that are reported

    00000004 Software Error

    Module already initialized, request

    software fix. A system was unexpectedly initialized.

    Upgrade to the latest software version if possible.

    If repeatable, document the conditions that causethis error to appear and make a change request.

    00000005 Out of Memory Install correct amount of memory on

    motherboard, or request software fix. Problem with motherboard, or a software problem.

    Reboot printer. Reload software if possible.

    Replace Ebox.

    00000006 Software Error Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00000007 Wrong amount of memory installed

    Bad motherboard memory, or

    incorrect installation. Fix or install

    correct amount of memory.

    Wrong amount of memory installed on

    motherboard, or memory that is not working.

    Install correct memory on motherboard, or replace

    bad memory.

    00000008 Software Error Unexpected software condition,

    request software fix. Software problem.

    Upgrade to the latest software version if possible.Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00000009 Software Error Operating system failure, request

    software fix. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    Errors HP Restricted HP Scitex FB950 Printer

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    Error Code Error Category Description Causes Resolution Actions

    0000000A A timeout occurred during operation. Operation being performed took

    longer than expected.

    A general error, something took too long to occur.

    The failing s ystem information should be included

    with the error.

    Upgrade to the latest software version if possible.

    If repeatable, document the conditions that cause

    this error to appear and make a change request.

    00100001 Software Error Register addr changed from setup,

    request software fix. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00100002 Software Error Invalid field mask. Request software

    fix. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00100003 Software Error Invalid field offset. Request software

    fix. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00100004 Software Error Invalid register signature. Request

    software fix. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00100005 Software Error Invalid field attribute. Request

    software fix. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00100006 Software Error Invalid register reset value. Request

    software fix. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00100007 Software Error Field not readable. Request software

    fix.

    Software problem, attempting to read a register

    that is not readable.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00100008 Software Error Field not writeable. Request software

    fix.

    Software problem, trying to write a register that is

    not writeabale.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    Errors HP Restricted HP Scitex FB950 Printer

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    Error Code Error Category Description Causes Resolution Actions

    00100009 Software Error Register write could not obtain mutex.

    Request software fix.

    Software problem, an operation took longer than

    expected.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00200001 Motor move was cancelled.

    Motor move was stopped before

    completion. Probably software

    problem. Request software fix.

    A move was canceled before it was able to

    complete.

    A move is usually canceled when the softwaredetects another problem. Try to determine what

    would cause the move to stop. If the problem

    persists, upgrade to the latest software version if

    possible.

    00200002 Motor is out of position.

    Motor was not able to reach its final

    position. Check for mechanical

    binding, encoder problems, motor

    failure, insufficent voltage to motor.

    The motor is too far off its profiled position when

    doing a move.

    Reset motor home position through Service Printer

    menu. Check the specified motor operation and

    he motor drivers and cables. Replace the motor or

    driver board based on troubleshooting information.

    00200003 Motor failed to complete its move.

    Sufficient PWM was applied for

    movement, but no movement detected

    at encoder. Check for mechanical

    binding, encoder problems, motor

    failure, insufficient voltage to motor.

    The motor is not moving when sufficient power is

    applied, or the motor stopped moving during a

    commanded move.

    Test motor movement through Service Printer

    menu. Reset motor home position. Check the

    specified motor operation and the motor drivers

    and cables. Replace the motor or driver board

    based on troubleshooting information.

    00200004 Motor has been disabled by a

    watchdog circuit.

    Software crashed preventing

    electronics f rom shutting down.

    Probably software error, request

    software fix.

    A motor watchdog timer was not refreshed,

    causing the motor to be disabled.

    The specified motor should recover automatically

    from this type of error. If the problem persists,

    upgrade to the latest version of software if

    possible.

    00200005 Motor is under open-loop control, not

    servo control.

    Motor is disabled in software, request

    software fix.

    Software error: the motor was not enabled when

    expected.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00200006 Motor is under servo control, not open-

    loop control.

    Motor is under servo control, not open-

    loop control in software, request

    software fix.

    Software error: the motor was not disabled when

    expected.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that causethis error to appear and make a change request.

    00200007 A motor hardware failure was

    detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    A diagnostic test (power, cable connect, fuse,

    driver, etc...) on the motor hardware failed.

    Use the previously displayed error to troubleshoot

    the problem.

    00200008 Too many motors defined. Request a software fix. Software error: Trying to control more motors than

    the max allowed in software.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    Errors HP Restricted HP Scitex FB950 Printer

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    Error Code Error Category Description Causes Resolution Actions

    00200009

    Too much power required to hold

    position. Mechanical failure, motor

    failure, insufficient voltage to motor.

    Motor is having to work too hard to

    hold position. Check binding or

    obstruction in mechanical system, or

    motor not working well.

    A high level of power was being used to try and

    keep the motor in position.

    The specified motor may be trying to hold position

    up against a physical limit. Check the motor

    operation and the motor drivers. Replace the motor

    or driver board based on troubleshooting

    information.

    0020000A No motor encoder ticks moving in

    positive direction.

    No encoder ticks detected moving up.Check motor, power to motor,

    encoder reader is engaged on

    encoder.

    Motor did not move, or motor did move but encoder

    system is not working c orrectly.

    Check for power to motor; encoder reader power,

    encoder strip seated in reader.

    0020000B No motor encoder ticks moving in

    negative direction.

    No encoder ticks detected moving

    down. Check motor, power to motor,

    encoder reader is engaged on

    encoder.

    Motor did not move, or motor did move but encoder

    system is not working c orrectly.

    Check for power to motor; encoder reader power,

    encoder strip seated in reader.

    0020000C No motor encoder ticks moving in

    positive or negative direction.

    No encoder ticks detected moving

    either up or down. Check motor,

    power to motor, encoder reader is

    engaged on encoder.

    Motor did not move, or motor did move but encoder

    system is not working c orrectly.

    Check for power to motor; encoder reader power,

    encoder strip seated in reader.

    0020000D Motor Moving In Wrong Direction. Check reversed wiring, encoder,

    motor.

    The motor was c ommanded to move in one

    direction, but the encoder feedback indicates it is

    moving in the opposite direction.

    Check for reversed wiring, encoder installation,

    motor operation.

    0020000E Motor did not reach target in the given

    time.

    Motor is moving too slowly. Motor has

    too much load or encoder is damaged

    or receiving insufficent voltage.

    Determine if motor or associated

    actuator is functioning within spec.

    Unexpected physical resistance or physical slip is

    affecting movement. Failing component.

    Determine if motor or associated actuator is

    functioning within spec.

    0020000F Motor did not move off top flag.

    Motor is trying to move sensor off of

    op flag, but is unable to do so. Check

    op flag position with regard to sensor,

    and sensor operation.

    Motor did not move, or motor did move but encoder

    system is not working c orrectly.

    Check flag position with regard to sensor, and

    sensor operation.

    00200010 Motor did not move onto bottom flag.

    Motor is trying to move sensor onto

    lower flag, but is unable to do so.

    Check bottom flag position with

    regard to sensor, and sensoroperation.

    Motor did not move, or motor did move but encoder

    system is not working c orrectly.

    Check flag position with regard to sensor, and

    sensor operation.

    00200011 Motor did not reach top flag.

    Motor is trying to move sensor onto

    op flag, but is unable to do so. Check

    op flag position with regard to sensor,

    and sensor operation.

    Motor did not move, or motor did move but encoder

    system is not working c orrectly.

    Check flag position with regard to sensor, and

    sensor operation.

    00200012 Move failed because cover is open.

    The cover was opened while the

    motor was moving, close the cover

    and try the operation again.

    Cover open state detected. Close the cover. Check cable. Replace switch.

    Errors HP Restricted HP Scitex FB950 Printer

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    Error Code Error Category Description Causes Resolution Actions

    00210001 Service Side Rail Motor move was

    cancelled.

    Motor move was stopped before

    completion. Probably software

    problem. Request software fix.

    S ervice-side rai l mot ion problem. S ee 00200001

    00210002

    Service Side Rail Motor is out of

    position.

    Motor was not able to reach its final

    position. Check for mechanical

    binding, encoder problems, motor

    failure, insufficent voltage to motor.

    See 00200002 See 00200002

    00210003 Service Side Rail Motor failed to

    complete its move.

    Sufficient PWM was applied for

    movement, but no movement detected

    at encoder. Check for mechanical

    binding, encoder problems, motor

    failure, insufficient voltage to motor.

    See 00200003 See 00200003

    00210004 Service Side Rail Motor has been

    disabled by a watchdog c ircuit.

    Software crashed preventing

    electronics f rom shutting down.

    Probable software error, request

    software fix.

    See 00200004 See 00200004

    00210005 Service Side Rail Motor is under open-

    loop control, not servo control.

    Motor is disabled in software, request

    software fix. See 00200005 See 00200005

    00210006 Service Side Rail Motor is under

    servo control, not open-loop control.

    Motor is under servo control, not open-

    loop control in software, request

    software fix.

    See 00200006 See 00200006

    00210007 A Service Side Rail Motor hardware

    failure was detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    See 00200007 See 00200007

    00210008 Service Side Rail: Too many motors

    defined. Request software fix. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00210009

    Service Side Rail: too much power

    required to hold position. Mechanicalfailure, motor failure, insufficient

    voltage to motor.

    Motor is having to work too hard to

    hold position. Check binding orobstruction in mechanical system, or

    motor not working well.

    See 00200009 See 00200009

    0021000A No Service Side Rail motor encoder

    ticks moving in positive direction.

    No encoder ticks detected moving up.

    Check motor, power to motor,

    encoder reader is engaged on

    encoder.

    See 0020000A See 0020000A

    0021000B No Service Side Rail motor encoder

    ticks moving in negative direction.

    No encoder ticks detected moving

    down. Check motor, power to motor,

    encoder reader is engaged on

    encoder.

    See 0020000B See 0020000B

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    Error Code Error Category Description Causes Resolution Actions

    0021000C

    No Service Side Rail motor encoder

    ticks moving in positive or negative

    direction.

    No encoder ticks detected moving

    either up or down. Check motor,

    power to motor, encoder reader is

    engaged on encoder.

    See 0020000C See 0020000C

    0021000D Service Side Rail Motor Moving In

    Wrong Direction.

    Check reversed wiring, encoder,

    motor.

    See 0020000D See 0020000D

    0021000E Service Side Rail Motor did not reach

    target in the given time.

    Motor is moving too slowly. Motor has

    too much load or encoder is damaged

    or receiving insufficent voltage.

    Determine if motor or associated

    actuator is functioning within spec.

    Service-side rail motion problem. Check wiring and encoder.

    0021000F Service Side Rail Motor did not move

    off top flag.

    Motor is trying to move sensor off of

    op flag, but is unable to do so. Check

    op flag position with regard to sensor,

    and sensor operation.

    Service-side rail motion problem. Check flag position with regard to sensor, and

    sensor operation.

    00210010 Service Side Rail Motor did not move

    onto bottom flag.

    Motor is trying to move sensor onto

    lower flag, but is unable to do so.

    Check bottom flag position with

    regard to sensor, and sensoroperation.

    Service-side rail motion problem. Check flag position with regard to sensor, and

    sensor operation.

    00210011 Service Side Rail Motor did not reach

    top flag.

    Motor is trying to move sensor onto

    op flag, but is unable to do so. Check

    op flag position with regard to sensor,

    and sensor operation.

    Service-side rail motion problem. Check flag position with regard to sensor, and

    sensor operation.

    00210012 Service Side Rail Motor move failed

    because cover is open.

    The cover was opened while the rail

    was moving, close the cover and try

    the operation again.

    Cover open state detected. Close the cover. Check cable. Replace switch.

    00220001 User Side Rail Motor move was

    cancelled.

    Motor move was stopped before

    completion. User-side rail motion software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00220002 User Side Rail Motor is out of

    position.

    Motor was not able to reach its final

    position. Check for mechanical

    binding, encoder problems, motor

    failure, insufficent voltage to motor.

    See 00200002 See 00200002

    00220003 User Side Rail Motor failed to

    complete its move.

    Sufficient PWM was applied for

    movement, but no movement detected

    at encoder. Check for mechanical

    binding, encoder problems, motor

    failure, insufficient voltage to motor.

    See 00200003 See 00200003

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    Error Code Error Category Description Causes Resolution Actions

    00220004 User Side Rail Motor has been

    disabled by a watchdog c ircuit.

    Software crashed preventing

    electronics f rom shutting down.

    Probable software error, request

    software fix.

    See 00200004 See 00200004

    00220005 User Side Rail Motor is under open-

    loop control, not servo control.

    Motor is disabled in software, request

    software fix.

    See 00200005 See 00200005

    00220006 User Side Rail Motor is under servo

    control, not open-loop control.

    Motor is under servo control, not open-

    loop control in software, request

    software fix.

    See 00200006 See 00200006

    00220007 A User Side Rail Motor hardware

    failure was detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    See 00200007 See 00200007

    00220008 User Side Rail: Too many motors

    defined. Request software fix. See 00200008 See 00200008

    00220009

    User Side Rail: too much power

    required to hold position. Mechanical

    failure, motor failure, insufficient

    voltage to motor.

    Motor is having to work too hard to

    hold position. Check binding or

    obstruction in mechanical system, or

    motor not working well.

    See 00200009 See 00200009

    0022000A No User Side Rail motor encoderticks moving in positive direction.

    No encoder ticks detected moving up.

    Check motor, power to motor,encoder reader is engaged on

    encoder.

    See 0020000A See 0020000A

    0022000B No User Side Rail motor encoder

    ticks moving in negative direction.

    No encoder ticks detected moving

    down. Check motor, power to motor,

    encoder reader is engaged on

    encoder.

    See 0020000B See 0020000B

    0022000C

    No User Side Rail motor encoder

    ticks moving in positive or negative

    direction.

    No encoder ticks detected moving

    either up or down. Check motor,

    power to motor, encoder reader is

    engaged on encoder.

    See 0020000C See 0020000C

    0022000D User Side Rail Motor Moving In

    Wrong Direction.

    Check reversed wiring, encoder,

    motor. See 0020000D See 0020000D

    0022000E User Side Rail Motor did not reach

    target in the given time.

    Motor is moving too slowly. Motor hastoo much load or encoder is damaged

    or receiving insufficent voltage.

    Determine if motor or associated

    actuator is functioning within spec.

    Unexpected physical resistance or physical slip is

    affecting movement. Failing component.

    Determine if motor or associated actuator is

    functioning within spec.

    0022000F User Side Rail Motor did not move off

    top flag.

    Motor is trying to move sensor off of

    op flag, but is unable to do so. Check

    op flag position with regard to sensor,

    and sensor operation.

    Service-side rail motion problem. Check flag position with regard to sensor, and

    sensor operation.

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    Error Code Error Category Description Causes Resolution Actions

    00220010 User Side Rail Motor did not move

    onto bottom flag.

    Motor is trying to move sensor onto

    lower flag, but is unable to do so.

    Check bottom flag position with

    regard to sensor, and sensor

    operation.

    Service-side rail motion problem. Check flag position with regard to sensor, and

    sensor operation.

    00220011 User Side Rail Motor did not reach

    top flag.

    Motor is trying to move sensor onto

    op flag, but is unable to do so. Check

    op flag position with regard to sensor,

    and sensor operation.

    Service-side rail motion problem. Check flag position with regard to sensor, and

    sensor operation.

    00220012 User Side Rail Motor move failed

    because cover is open.

    The cover was opened while the rail

    was moving, close the cover and try

    the operation again.

    Cover open state detected. Close the cover. Check cable. Replace switch.

    00230001 Service Side UV Shutter Motor move

    was cancelled.

    Motor move was stopped before

    completion. Probably software

    problem. Request software fix.

    See 00200001 See 00200001

    00230002 Service Side UV Shutter Motor is out

    of position.

    Motor was not able to reach its final

    position. Check for mechanical

    binding, encoder problems, motor

    failure, insufficent voltage to motor.

    See 00200002 See 00200002

    00230003 Service Side UV Shutter Motor failed

    to complete its move.

    Sufficient PWM was applied for

    movement, but no movement detected

    at encoder. Check for mechanical

    binding, encoder problems, motor

    failure, insufficient voltage to motor.

    See 00200003 See 00200003

    00230004 Service Side UV Shutter Motor has

    been disabled by a watchdog circuit.

    Software crashed preventing

    electronics f rom shutting down.

    Probable software error, request

    software fix.

    See 00200004 See 00200004

    00230005

    Service Side UV Shutter Motor is

    under open-loop control, not servo

    control.

    Motor is disabled in software, request

    software fix.

    See 00200005 See 00200005

    00230006

    Service Side UV Shutter Motor is

    under servo control, not open-loop

    control.

    Motor is under servo control, not open-

    loop control in software, request

    software fix.

    See 00200006 See 00200006

    00230007 A Service Side UV Shutter Motor

    hardware failure was detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    See 00200007 See 00200007

    00230008 Service Side UV Shutter: Too many

    motors defined. Request software fix. Request a software fix. See 00200008 See 00200008

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    Error Code Error Category Description Causes Resolution Actions

    00230009

    Service Side UV Shutter: too much

    power required to hold position.

    Mechanical failure, motor failure,

    insufficient voltage to motor.

    Motor is having to work too hard to

    hold position. Check binding or

    obstruction in mechanical system, or

    motor not working well.

    See 00200009 See 00200009

    0023000A

    No Service Side UV Shutter motor

    encoder ticks moving in positivedirection.

    No encoder ticks detected moving up.

    Check motor, power to motor,encoder reader is engaged on

    encoder.

    See 0020000A See 0020000A

    0023000B

    No Service Side UV Shutter motor

    encoder ticks moving in negative

    direction.

    No encoder ticks detected moving

    down. Check motor, power to motor,

    encoder reader is engaged on

    encoder.

    See 0020000B See 0020000B

    0023000C

    No Service Side UV Shutter motor

    encoder ticks moving in positive or

    negative direction.

    No encoder ticks detected moving

    either up or down. Check motor,

    power to motor, encoder reader is

    engaged on encoder.

    See 0020000C See 0020000C

    0023000D Service Side UV Shutter Motor

    Moving In Wrong Direction.

    Check reversed wiring, encoder,

    motor. See 0020000D See 0020000D

    0023000E Service Side UV Shutter Motor did not

    reach target in the given time.

    Motor is moving too slowly. Motor has

    too much load or encoder is damaged

    or receiving insufficent voltage.

    Determine if motor or associated

    actuator is functioning within spec.

    Unexpected physical resistance or physical slip is

    affecting movement. Failing component.

    Determine if motor or associated actuator is

    functioning within spec.

    0023000F Service Side UV Shutter Motor did not

    move off top flag.

    Motor is trying to move sensor off of

    op flag, but is unable to do so. Check

    op flag position with regard to sensor,

    and sensor operation.

    Service-side lamp shutter problem. Inspect lamp for mechanical obstruction of shutter

    motion. Replace lamp assembly.

    00230010 Service Side UV Shutter Motor did not

    move onto bottom flag.

    Motor is trying to move sensor onto

    lower flag, but is unable to do so.

    Check bottom flag position with

    regard to sensor, and sensor

    operation.

    Service-side lamp shutter problem. Inspect lamp for mechanical obstruction of shutter

    motion. Replace lamp assembly.

    00230011 Service Side UV Shutter Motor did not

    reach top flag.

    Motor is trying to move sensor onto

    op flag, but is unable to do so. Check

    op flag position with regard to sensor,

    and sensor operation.

    Service-side lamp shutter problem. Inspect lamp for mechanical obstruction of shutter

    motion. Replace lamp assembly.

    00230012 Service Side UV Shutter Motor move

    failed because cover is open.

    The cover was opened while the

    motor was moving, close the cover

    and try the operation again.

    Cover open state detected. Close the cover. Check cable. Replace switch.

    00240001 User Side UV Shutter Motor move

    was cancelled.

    Motor move was stopped before

    completion. Probably software

    problem. Request software fix.

    See 00200001 See 00200001

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    Error Code Error Category Description Causes Resolution Actions

    00240002 User Side UV Shutter Motor is out of

    position.

    Motor was not able to reach its final

    position. Check for mechanical

    binding, encoder problems, motor

    failure, insufficent voltage to motor.

    See 00200002 See 00200002

    00240003 User Side UV Shutter Motor failed to

    complete its move.

    Sufficient PWM was applied formovement, but no movement detected

    at encoder. Check for mechanical

    binding, encoder problems, motor

    failure, insufficient voltage to motor.

    See 00200003 See 00200003

    00240004 User Side UV Shutter Motor has been

    disabled by a watchdog c ircuit.

    Software crashed preventing

    electronics f rom shutting down.

    Probable software error, request

    software fix.

    See 00200004 See 00200004

    00240005 User Side UV Shutter Motor is under

    open-loop control, not servo control.

    Motor is disabled in software, request

    software fix. See 00200005 See 00200005

    00240006 User Side UV Shutter Motor is under

    servo control, not open-loop control.

    Motor is under servo control, not open-

    loop control in software, requestsoftware fix.

    See 00200006 See 00200006

    00240007 A User Side UV Shutter Motor

    hardware failure was detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    See 00200007 See 00200007

    00240008 User Side UV Shutter: Too many

    motors defined. Request software fix. See 00200008 See 00200008

    00240009

    User Side UV Shutter: too much

    power required to hold position.

    Mechanical failure, motor failure,

    insufficient voltage to motor.

    Motor is having to work too hard to

    hold position. Check binding or

    obstruction in mechanical system, or

    motor not working well.

    See 00200009 See 00200009

    0024000A

    No User Side UV Shutter motor

    encoder ticks moving in positivedirection.

    No encoder ticks detected moving up.

    Check motor, power to motor,

    encoder reader is engaged onencoder.

    See 0020000A See 0020000A

    0024000B

    No User Side UV Shutter motor

    encoder ticks moving in negative

    direction.

    No encoder ticks detected moving

    down. Check motor, power to motor,

    encoder reader is engaged on

    encoder.

    See 0020000B See 0020000B

    0024000C

    No User Side UV Shutter motor

    encoder ticks moving in positive or

    negative direction.

    No encoder ticks detected moving

    either up or down. Check motor,

    power to motor, encoder reader is

    engaged on encoder.

    See 0020000C See 0020000C

    0024000D User Side UV Shutter Motor Moving

    In Wrong Direction.

    Check reversed wiring, encoder,

    motor. See 0020000D See 0020000D

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    Error Code Error Category Description Causes Resolution Actions

    0024000E User Side UV Shutter Motor did not

    reach target in the given time.

    Motor is moving too slowly. Motor has

    too much load or encoder is damaged

    or receiving insufficent voltage.

    User-side lamp shutter problem. Determine if motor or associated actuator is

    functioning within spec.

    0024000F User Side UV Shutter Motor did not

    move off top flag.

    Motor is trying to move sensor off of

    top flag, but is unable to do so.

    User-side lamp shutter problem. Check top flag position with regard to sensor, and

    sensor operation.

    00240010 User Side UV Shutter Motor did not

    move onto bottom flag.

    Motor is trying to move sensor onto

    lower flag, but is unable to do so. User-side lamp shutter problem.

    Check bottom flag position with regard to sensor,

    and sensor operation.

    00240011 User Side UV Shutter Motor did not

    reach top flag.

    Motor is trying to move sensor onto

    top flag, but is unable to do so. User-side lamp shutter problem.

    Check top flag position with regard to sensor, and

    sensor operation.

    00240012 User Side UV Shutter Motor move

    failed because cover is open.

    The cover was opened while the

    motor was moving, close the cover

    and try the operation again.

    Cover open state detected. Close the cover. Check cable. Replace switch.

    00250001 Service Station Height Motor move

    was cancelled.

    Motor move was stopped before

    completion. Probably software

    problem. Request software fix.

    S ervice stat ion l if t mot or problem. S ee 00200001

    00250002 Service Station Height Motor is out of

    position.

    Motor was not able to reach its final

    position. Check for mechanical

    binding, encoder problems, motor

    failure, insufficent voltage to motor.

    S ervice stat ion l if t mot or problem. S ee 00200002

    00250003 Service Station Height Motor failed to

    complete its move.

    Sufficient PWM was applied for

    movement, but no movement detected

    at encoder. Check for mechanical

    binding, encoder problems, motor

    failure, insufficient voltage to motor.

    S ervice stat ion l if t mot or problem. S ee 00200003

    00250004 Service Station Height Motor has

    been disabled by a watchdog circuit.

    Software crashed preventing

    electronics f rom shutting down.

    Probable software error, request

    software fix.

    S ervice stat ion l if t mot or problem. S ee 00200004

    00250005 Service Station Height Motor is under

    open-loop control, not servo control.

    Motor is disabled in software, request

    software fix. S ervice stat ion l if t mot or problem. S ee 00200005

    00250006 Service Station Height Motor is under

    servo control, not open-loop control.

    Motor is under servo control, not open-

    loop control in software, request

    software fix.

    S ervice stat ion l if t mot or problem. S ee 00200006

    00250007 A Service Station Height Motor

    hardware failure was detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    S ervice stat ion l if t mot or problem. S ee 00200007

    00250008 Service Station Height: Too many

    motors defined. Request software fix. R equ es t a s of twar e f ix. Ser vi ce s tat ion l if t motor pr ob lem. See 00 20 000 8

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    Error Code Error Category Description Causes Resolution Actions

    00250009

    Service Station Height: too much

    power required to hold position.

    Mechanical failure, motor failure,

    insufficient voltage to motor.

    Motor is having to work too hard to

    hold position. Check binding or

    obstruction in mechanical system, or

    motor not working well.

    S ervice stat ion l if t mot or problem. S ee 00200009

    0025000A

    No Service Station Height motor

    encoder ticks moving in positivedirection.

    No encoder ticks detected moving up.

    Check motor, power to motor,encoder reader is engaged on

    encoder.

    See 0020000A See 0020000A

    0025000B

    No Service Station Height motor

    encoder ticks moving in negative

    direction.

    No encoder ticks detected moving

    down. Check motor, power to motor,

    encoder reader is engaged on

    encoder.

    See 0020000B See 0020000B

    0025000C

    No Service Station Height motor

    encoder ticks moving in positive or

    negative direction.

    No encoder ticks detected moving

    either up or down. Check motor,

    power to motor, encoder reader is

    engaged on encoder.

    See 0020000C See 0020000C

    0025000D Service Station Height Motor Moving

    In Wrong Direction.

    Check reversed wiring, encoder,

    motor. See 0020000D See 0020000D

    0025000E Service Station Height Motor did not

    reach target in the given time.

    Motor is moving too slowly. Motor has

    too much load or encoder is damaged

    or receiving insufficent voltage.

    Determine if motor or associated

    actuator is functioning within spec.

    Unexpected physical resistance or physical slip is

    affecting movement. Failing component.

    Determine if motor or associated actuator is

    functioning within spec.

    0025000F Service Station Height Motor did not

    move off top flag.

    Motor is trying to move sensor off of

    op flag, but is unable to do so. Check

    op flag position with regard to sensor,

    and sensor operation.

    Service-side lamp shutter problem. Inspect lamp for mechanical obstruction of shutter

    motion. Replace lamp assembly.

    00250010 Service Station Height Motor did not

    move onto bottom flag.

    Motor is trying to move sensor onto

    lower flag, but is unable to do so.

    Check bottom flag position with

    regard to sensor, and sensor

    operation.

    Service-side lamp shutter problem. Inspect lamp for mechanical obstruction of shutter

    motion. Replace lamp assembly.

    00250011 Service Station Height Motor did not

    reach top flag.

    Motor is trying to move sensor onto

    op flag, but is unable to do so. Check

    op flag position with regard to sensor,

    and sensor operation.

    Service-side lamp shutter problem. Inspect lamp for mechanical obstruction of shutter

    motion. Replace lamp assembly.

    00250012 Service Station Height Motor move

    failed because cover is open.

    The cover was opened while the

    motor was moving, close the cover

    and try the operation again.

    Cover open state detected. Close the cover. Check cable. Replace switch.

    00260001 Service Station Height Motor move

    was cancelled.

    Motor move was stopped before

    completion. Probably software

    problem. Request software fix.

    Service station wiper motor problem. See 00200001

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    Error Code Error Category Description Causes Resolution Actions

    00260002 Service Station Height Motor is out of

    position.

    Motor was not able to reach its final

    position. Check for mechanical

    binding, encoder problems, motor

    failure, insufficent voltage to motor.

    Service station wiper motor problem. See 00200002

    00260003 Service Station Height Motor failed to

    complete its move.

    Sufficient PWM was applied formovement, but no movement detected

    at encoder. Check for mechanical

    binding, encoder problems, motor

    failure, insufficient voltage to motor.

    Service station wiper motor problem. See 00200003

    00260004 Service Station Height Motor has

    been disabled by a watchdog circuit.

    Software crashed preventing

    electronics f rom shutting down.

    Probable software error, request

    software fix.

    Service station wiper motor problem. See 00200004

    00260005 Service Station Height Motor is under

    open-loop control, not servo control.

    Motor is disabled in software, request

    software fix. Service station wiper motor problem. See 00200005

    00260006

    Service Station Height Motor is under

    servo control, not open-loop control.

    Motor is under servo control, not open-

    loop control in software, requestsoftware fix.

    Service station wiper motor problem. See 00200006

    00260007 A Service Station Height Motor

    hardware failure was detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    Service station wiper motor problem. See 00200007

    00260008 Service Station Height: Too many

    motors defined. Request software fix. Request a sof tware f ix. S ervice stat ion wiper mot or problem. S ee 00200008

    00260009

    Service Station Height: too much

    power required to hold position.

    Mechanical failure, motor failure,

    insufficient voltage to motor.

    Motor is having to work too hard to

    hold position. Check binding or

    obstruction in mechanical system, or

    motor not working well.

    Service station wiper motor problem. See 00200009

    0026000A

    No Service Station Height motor

    encoder ticks moving in positive

    direction.

    No encoder ticks detected moving up.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but theencoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    0026000B

    No Service Station Height motor

    encoder ticks moving in negative

    direction.

    No encoder ticks detected moving

    down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    0026000C

    No Service Station Height motor

    encoder ticks moving in positive or

    negative direction.

    No encoder ticks detected moving

    either up or down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

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    Error Code Error Category Description Causes Resolution Actions

    0026000D Service Station Height Motor Moving

    In Wrong Direction.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check for reversed wiring, encoder installation,

    motor operation.

    0026000E Service Station Height Motor did notreach target in the given time. Motor is moving too slowly.

    Motor has too much load or encoder is damaged

    or receiving insufficent voltage. Determine if motoror associated actuator is functioning within spec.

    0026000F Service Station Height Motor did not

    move off top flag.

    Motor is trying to move sensor off of top flag, but is

    unable to do so.

    Check top flag position with regard to sensor, and

    sensor operation.

    00260010 Service Station Height Motor did not

    move onto bottom flag.

    Motor is trying to move sensor onto lower flag, but

    is unable to do so.

    Check bottom flag position with regard to sensor,

    and sensor operation.

    00260011 Service Station Height Motor did not

    reach top flag.

    Motor is trying to move sensor onto top flag, but is

    unable to do so.

    Check top flag position with regard to sensor, and

    sensor operation.

    00260012 Service Station Height Motor move

    failed because cover is open.

    The cover was opened while the motor was

    moving, close the cover and try the operation

    again.

    Close the cover. Check cable. Replace switch.

    00270001

    Service Side Input Roller Motor move

    was cancelled.

    Motor move was stopped before

    completion. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00270002 Service Side Input Roller Motor is out

    of position.

    Motor was not able to reach its final

    position.

    Check for mechanical binding, encoder problems,

    motor failure, insufficent voltage to motor.

    00270003 Service Side Input Roller Motor failed

    to complete its move.

    Sufficient PWM was applied for

    movement, but no movement detected

    at encoder.

    Check for mechanical binding, encoder problems,

    motor failure, insufficient voltage to motor.

    00270004 Service Side Input Roller Motor has

    been disabled by a watchdog circuit.

    Software crashed preventing

    electronics f rom shutting down. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00270005

    Service Side Input Roller Motor is

    under open-loop control, not servo

    control.

    Motor is disabled in software, request

    software fix. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00270006

    Service Side Input Roller Motor is

    under servo control, not open-loop

    control.

    Motor is under servo control, not open-

    loop control in software, request

    software fix.

    Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

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    Error Code Error Category Description Causes Resolution Actions

    00270007 A Service Side Input Roller Motor

    hardware failure was detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    Correct the associated hardware error.

    00270008

    Service Side Input Roller: Too many

    motors defined. Request software fix. Request a sof tware f ix. S of tware problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that causethis error to appear and make a change request.

    00270009

    Service Side Input Roller: too much

    power required to hold position.

    Mechanical failure, motor failure,

    insufficient voltage to motor.

    Motor is having to work too hard to

    hold position.

    The software detects that more current than

    normal is required to maintain the motor position.

    Check binding or obstruction in mechanical

    system, or motor not working well.

    0027000A

    No Service Side Input Roller motor

    encoder ticks moving in positive

    direction.

    No encoder ticks detected moving up.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    0027000B

    No Service Side Input Roller motor

    encoder ticks moving in negative

    direction.

    No encoder ticks detected moving

    down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    0027000C

    No Service Side Input Roller motor

    encoder ticks moving in positive or

    negative direction.

    No encoder ticks detected moving

    either up or down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    0027000D Service Side Input Roller Motor

    Moving In Wrong Direction.

    The motor was c ommanded to move in one

    direction, but the encoder feedback indicates it is

    moving in the opposite direction.

    Check for reversed wiring, encoder installation,

    motor.

    0027000E Service Side Input Roller Motor did

    not reach target in the given time.

    Motor is moving too slowly. Motor has

    too much load or encoder is damaged

    or receiving insufficent voltage.

    Determine if motor or associated actuator is

    functioning within spec.

    0027000F Service Side Input Roller Motor did

    not move off top flag.

    Motor is trying to move sensor off of

    top flag, but is unable to do so.

    Motion was seen when the motor was commanded

    to move, but there is an obstruction to the motion,

    or sensor/flag interface is not correct.

    Check top flag position with regard to sensor, and

    sensor operation.

    00270010 Service Side Input Roller Motor did

    not move onto bottom flag.

    Motor is trying to move sensor onto

    lower flag, but is unable to do so.

    Motion was seen when the motor was commanded

    to move, but there is an obstruction to the motion,

    or sensor/flag interface is not correct.

    Check bottom flag position with regard to sensor,

    and sensor operation.

    00270011 Service Side Input Roller Motor did

    not reach top flag.

    Motor is trying to move sensor onto

    top flag, but is unable to do so.

    Motion was seen when the motor was commanded

    to move, but there is an obstruction to the motion,

    or sensor/flag interface is not correct.

    Check top flag position with regard to sensor, and

    sensor operation.

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    Error Code Error Category Description Causes Resolution Actions

    00270012 Service Side Input Roller Motor move

    failed because cover is open.

    The cover was opened while the

    motor was moving, close the cover

    and try the operation again.

    Cover open state detected. Close the cover. Check cable. Replace switch.

    00280001

    User Side Input Roller Motor move

    was cancelled.

    Motor move was stopped before

    completion. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that causethis error to appear and make a change request.

    00280002 User Side Input Roller Motor is out of

    position.

    Motor was not able to reach its final

    position.

    Check for mechanical binding, encoder problems,

    motor failure, insufficent voltage to motor.

    00280003 User Side Input Roller Motor failed to

    complete its move.

    Sufficient PWM was applied for

    movement, but no movement detected

    at encoder.

    Check for mechanical binding, encoder problems,

    motor failure, insufficient voltage to motor.

    00280004 User Side Input Roller Motor has

    been disabled by a watchdog circuit.

    Software crashed preventing

    electronics f rom shutting down. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00280005 User Side Input Roller Motor is under

    open-loop control, not servo control.

    Motor is disabled in software, request

    software fix. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00280006 User Side Input Roller Motor is under

    servo control, not open-loop control.

    Motor is under servo control, not open-

    loop control in software, request

    software fix.

    Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00280007 A User Side Input Roller Motor

    hardware failure was detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    Correct the associated hardware error.

    00280008 User Side Input Roller: Too many

    motors defined. Request software fix. Request a sof tware f ix. S of tware problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00280009

    User Side Input Roller: too much

    power required to hold position.

    Mechanical failure, motor failure,

    insufficient voltage to motor.

    Motor is having to work too hard to

    hold position.

    Check binding or obstruction in mechanical

    system, or motor not working well.

    0028000A

    No User Side Input Roller motor

    encoder ticks moving in positive

    direction.

    No encoder ticks detected moving up.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

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    Error Code Error Category Description Causes Resolution Actions

    0028000B

    No User Side Input Roller motor

    encoder ticks moving in negative

    direction.

    No encoder ticks detected moving

    down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    0028000C

    No User Side Input Roller motor

    encoder ticks moving in positive ornegative direction.

    No encoder ticks detected movingeither up or down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either themotor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader isengaged on encoder.

    0028000D User Side Input Roller Motor Moving

    In Wrong Direction.

    The motor was c ommanded to move in one

    direction, but the encoder feedback indicates it is

    moving in the opposite direction.

    Check for reversed wiring, encoder installation,

    motor operation.

    0028000E User Side Input Roller Motor did not

    reach target in the given time.

    Motor is moving too slowly. Motor has

    too much load or encoder is damaged

    or receiving insufficent voltage.

    Determine if motor or associated actuator is

    functioning within spec.

    0028000F User Side Input Roller Motor did not

    move off top flag.

    Motor is trying to move sensor off of

    top flag, but is unable to do so.

    Check top flag position with regard to sensor, and

    sensor operation.

    00280010 User Side Input Roller Motor did not

    move onto bottom flag.

    Motor is trying to move sensor onto

    lower flag, but is unable to do so.

    Check bottom flag position with regard to sensor,

    and sensor operation.

    00280011 User Side Input Roller Motor did not

    reach top flag.

    Motor is trying to move sensor onto

    top flag, but is unable to do so.

    Check top flag position with regard to sensor, and

    sensor operation.

    00280012 User Side Input Roller Motor move

    failed because cover is open.

    The cover was opened while the

    motor was moving, close the cover

    and try the operation again.

    Cover open state detected. Close the cover. Check cable. Replace switch.

    00290001 Service Side Output Roller Motor

    move was cancelled.

    Motor move was stopped before

    completion Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00290002 Service Side Output Roller Motor is

    out of position.

    Motor was not able to reach its final

    position.

    Check for mechanical binding, encoder problems,

    motor failure, insufficent voltage to motor.

    00290003 Service Side Output Roller Motor

    failed to complete its move.

    Sufficient PWM was applied for

    movement, but no movement detected

    at encoder.

    Obstruction of motion, encoder system problem, or

    power/cabling problem to motor.

    Check for mechanical binding, encoder problems,

    motor failure, insufficient voltage to motor.

    00290004 Service Side Output Roller Motor has

    been disabled by a watchdog circuit.

    Software crashed preventing

    electronics f rom shutting down. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    Errors HP Restricted HP Scitex FB950 Printer

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    Error Code Error Category Description Causes Resolution Actions

    00290005

    Service Side Output Roller Motor is

    under open-loop control, not servo

    control.

    Motor is disabled in software. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00290006

    Service Side Output Roller Motor is

    under servo control, not open-loop

    control.

    Motor is under servo control, not open-

    loop control in software, request

    software fix.

    Software problem.

    Upgrade to the latest software version if possible.Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00290007 A Service Side Output Roller Motor

    hardware failure was detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    Correct the associated hardware error.

    00290008 Service Side Output Roller: Too many

    motors defined. Request software fix. Request a sof tware f ix. S of tware problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    00290009

    Service Side Output Roller: too much

    power required to hold position.Mechanical failure, motor failure,

    insufficient voltage to motor.

    Motor is having to work too hard tohold position.

    Check binding or obstruction in mechanicalsystem, or motor not working well.

    0029000A

    No Service Side Output Roller motor

    encoder ticks moving in positive

    direction.

    No encoder ticks detected moving up.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    0029000B

    No Service Side Output Roller motor

    encoder ticks moving in negative

    direction.

    No encoder ticks detected moving

    down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    0029000C

    No Service Side Output Roller motor

    encoder ticks moving in positive or

    negative direction.

    No encoder ticks detected moving

    either up or down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    0029000D Service Side Output Roller Motor

    Moving In Wrong Direction.

    Check reversed wiring, encoder,

    motor.

    The motor was c ommanded to move in one

    direction, but the encoder feedback indicates it is

    moving in the opposite direction.

    Check for reversed wiring, encoder installation,

    motor operation.

    0029000E Service Side Output Roller Motor did

    not reach target in the given time.

    Motor is moving too slowly. Motor has

    too much load or encoder is damaged

    or receiving insufficent voltage.

    Determine if motor or associated actuator is

    functioning within spec.

    0029000F Service Side Output Roller Motor did

    not move off top flag.

    Motor is trying to move sensor off of

    top flag, but is unable to do so.

    Check top flag position with regard to sensor, and

    sensor operation.

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    Error Code Error Category Description Causes Resolution Actions

    00290010 Service Side Output Roller Motor did

    not move onto bottom flag.

    Motor is trying to move sensor onto

    lower flag, but is unable to do so.

    Check bottom flag position with regard to sensor,

    and sensor operation.

    00290011 Service Side Output Roller Motor did

    not reach top flag.

    Motor is trying to move sensor onto

    top flag, but is unable to do so.

    Check top flag position with regard to sensor, and

    sensor operation.

    00290012 Service Side Output Roller Motor

    move failed because cover is open.

    The cover was opened while the

    motor was moving, close the cover

    and try the operation again.

    Cover open state detected. Close the cover. Check cable. Replace switch.

    002A0001 User Side Output Roller Motor move

    was cancelled.

    Motor move was stopped before

    completion. Probably software

    problem. Request software fix.

    Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002A0002 User Side Output Roller Motor is out

    of position.

    Motor was not able to reach its final

    position.

    Check for mechanical binding, encoder problems,

    motor failure, insufficent voltage to motor.

    002A0003 User Side Output Roller Motor failed

    to complete its move.

    Sufficient PWM was applied for

    movement, but no movement detected

    at encoder.

    Check for mechanical binding, encoder problems,

    motor failure, insufficient voltage to motor.

    002A0004 User Side Output Roller Motor has

    been disabled by a watchdog circuit.

    Software crashed preventing

    electronics f rom shutting down. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002A0005

    User Side Output Roller Motor is

    under open-loop control, not servo

    control.

    Motor is disabled in software. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002A0006

    User Side Output Roller Motor is

    under servo control, not open-loop

    control.

    Motor is under servo control, not open-

    loop control in software, request

    software fix.

    Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002A0007 A User Side Output Roller Motor

    hardware failure was detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    Correct the associated hardware error.

    002A0008 User Side Output Roller: Too many

    motors defined. Request software fix. Request a sof tware f ix. S of tware problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    Errors HP Restricted HP Scitex FB950 Printer

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    Error Code Error Category Description Causes Resolution Actions

    002A0009

    User Side Output Roller: too much

    power required to hold position.

    Mechanical failure, motor failure,

    insufficient voltage to motor.

    Motor is having to work too hard to

    hold position.

    Check binding or obstruction in mechanical

    system, or motor not working well.

    002A000A

    No User Side Output Roller motor

    encoder ticks moving in positivedirection.

    No encoder ticks detected moving up.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    002A000B

    No User Side Output Roller motor

    encoder ticks moving in negative

    direction.

    No encoder ticks detected moving

    down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    002A000C

    No User Side Output Roller motor

    encoder ticks moving in positive or

    negative direction.

    No encoder ticks detected moving

    either up or down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    002A000D User Side Output Roller Motor Moving

    In Wrong Direction.

    The motor was c ommanded to move in one

    direction, but the encoder feedback indicates it is

    moving in the opposite direction.

    Check for reversed wiring, encoder installation,

    motor operation.

    002A000E User Side Output Roller Motor did not

    reach target in the given time.

    Motor is moving too slowly. Motor has

    too much load or encoder is damaged

    or receiving insufficent voltage.

    Determine if motor or associated actuator is

    functioning within spec.

    002A000F User Side Output Roller Motor did not

    move off top flag.

    Motor is trying to move sensor off of

    top flag, but is unable to do so.

    Check top flag position with regard to sensor, and

    sensor operation.

    002A0010 User Side Output Roller Motor did not

    move onto bottom flag.

    Motor is trying to move sensor onto

    lower flag, but is unable to do so.

    Check bottom flag position with regard to sensor,

    and sensor operation.

    002A0011 User Side Output Roller Motor did not

    reach top flag.

    Motor is trying to move sensor onto

    top flag, but is unable to do so.

    Check top flag position with regard to sensor, and

    sensor operation.

    002A0012 User Side Output Roller Motor move

    failed because cover is open.

    The cover was opened while the

    motor was moving, close the cover

    and try the operation again.

    Cover open state detected. Close the cover. Check cable. Replace switch.

    002B0001 Service Side Alignment Bar Motor

    move was cancelled.

    Motor move was stopped before

    completion. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002B0002 Service Side Alignment Bar Motor is

    out of position.

    Motor was not able to reach its final

    position.

    Check for mechanical binding, encoder problems,

    motor failure, insufficent voltage to motor.

    002B0003 Service Side Alignment Bar Motor

    failed to complete its move.

    Sufficient PWM was applied for

    movement, but no movement detected

    at encoder.

    Check for mechanical binding, encoder problems,

    motor failure, insufficient voltage to motor.

    Errors HP Restricted HP Scitex FB950 Printer

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    Error Code Error Category Description Causes Resolution Actions

    002B0004 Service Side Alignment Bar Motor has

    been disabled by a watchdog circuit.

    Software crashed preventing

    electronics f rom shutting down. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002B0005

    Service Side Alignment Bar Motor is

    under open-loop control, not servo

    control.

    Motor is disabled in software. Software problem.

    Upgrade to the latest software version if possible.Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002B0006

    Service Side Alignment Bar Motor is

    under servo control, not open-loop

    control.

    Motor is under servo control, not open-

    loop control in software, Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002B0007 A Service Side Alignment Bar Motor

    hardware failure was detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    Correct the associated hardware error.

    002B0008Service Side Alignment Bar: Toomany motors defined. Request

    software fix.

    Request a sof tware f ix. S of tware problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. Ifrepeatable, document the conditions that cause

    this error to appear and make a change request.

    002B0009

    Service Side Alignment Bar: too much

    power required to hold position.

    Mechanical failure, motor failure,

    insufficient voltage to motor.

    Motor is having to work too hard to

    hold position.

    Check binding or obstruction in mechanical

    system, or motor not working well.

    002B000A

    No Service Side Alignment Bar motor

    encoder ticks moving in positive

    direction.

    No encoder ticks detected moving up.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    002B000B

    No Service Side Alignment Bar motor

    encoder ticks moving in negative

    direction.

    No encoder ticks detected moving

    down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but theencoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    002B000C

    No Service Side Alignment Bar motor

    encoder ticks moving in positive or

    negative direction.

    No encoder ticks detected moving

    either up or down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    002B000D Service Side Alignment Bar Motor

    Moving In Wrong Direction.

    The motor was c ommanded to move in one

    direction, but the encoder feedback indicates it is

    moving in the opposite direction.

    Check for reversed wiring, encoder installation,

    motor operation.

    Errors HP Restricted HP Scitex FB950 Printer

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    Error Code Error Category Description Causes Resolution Actions

    002B000E Service Side Alignment Bar Motor did

    not reach target in the given time.

    Motor is moving too slowly. Motor has

    too much load or encoder is damaged

    or receiving insufficent voltage.

    Determine if motor or associated actuator is

    functioning within spec.

    002B000F Service Side Alignment Bar Motor did

    not move off top flag.

    Motor is trying to move sensor off of

    top flag, but is unable to do so.

    Check top flag position with regard to sensor, and

    sensor operation.

    002B0010 Service Side Alignment Bar Motor did

    not move onto bottom flag.

    Motor is trying to move sensor onto

    lower flag, but is unable to do so.

    Check bottom flag position with regard to sensor,

    and sensor operation.

    002B0011 Service Side Alignment Bar Motor did

    not reach top flag.

    Motor is trying to move sensor onto

    top flag, but is unable to do so.

    Check top flag position with regard to sensor, and

    sensor operation.

    002B0012 Service Side Alignment Bar Motor

    move failed because cover is open.

    The cover was opened while the

    motor was moving, close the cover

    and try the operation again.

    Cover open state detected. Close the cover. Check cable. Replace switch.

    002C0001 User Side Alignment Bar Motor move

    was cancelled.

    Motor move was stopped before

    completion. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002C0002 User Side Alignment Bar Motor is out

    of position.

    Motor was not able to reach its final

    position.

    Check for mechanical binding, encoder problems,

    motor failure, insufficent voltage to motor.

    002C0003 User Side Alignment Bar Motor failed

    to complete its move.

    Sufficient PWM was applied for

    movement, but no movement detected

    at encoder.

    Check for mechanical binding, encoder problems,

    motor failure, insufficient voltage to motor.

    002C0004 User Side Alignment Bar Motor has

    been disabled by a watchdog circuit.

    Software crashed preventing

    electronics f rom shutting down. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002C0005

    User Side Alignment Bar Motor is

    under open-loop control, not servocontrol.

    Motor is disabled in software, request

    software fix. Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002C0006

    User Side Alignment Bar Motor is

    under servo control, not open-loop

    control.

    Motor is under servo control, not open-

    loop control in software, request

    software fix.

    Software problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002C0007 A User Side Alignment Bar Motor

    hardware failure was detected.

    A previous error caused this error.

    Correct the associated hardware

    error.

    Correct the associated hardware error.

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    Error Code Error Category Description Causes Resolution Actions

    002C0008 User Side Alignment Bar: Too many

    motors defined. Request software fix. Request a sof tware f ix. S of tware problem.

    Upgrade to the latest software version if possible.

    Reinstall the software if already on latest version. If

    repeatable, document the conditions that cause

    this error to appear and make a change request.

    002C0009

    User Side Alignment Bar: too much

    power required to hold position.

    Mechanical failure, motor failure,

    insufficient voltage to motor.

    Motor is having to work too hard to

    hold position.

    Check binding or obstruction in mechanical

    system, or motor not working well.

    002C000A

    No User Side Alignment Bar motor

    encoder ticks moving in positive

    direction.

    No encoder ticks detected moving up.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    002C000B

    No User Side Alignment Bar motor

    encoder ticks moving in negative

    direction.

    No encoder ticks detected moving

    down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but the

    encoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    002C000C

    No User Side Alignment Bar motor

    encoder ticks moving in positive or

    negative direction.

    No encoder ticks detected moving

    either up or down.

    The encoder reader is not detecting movement

    when power is applied to the motor. Either the

    motor did not move; or the motor did move but theencoder did not see any movement.

    Check motor, power to motor, encoder reader is

    engaged on encoder.

    002C000D User Side Alignment Bar Motor

    Moving In Wrong Direction.

    The motor was c ommanded to move in one

    direction, but the encoder feedback indicates it is

    moving in the opposite direction.

    Check for reversed wiring, encoder installation,

    motor operation.

    002C000E User Side Alignment Bar Motor did

    not reach target in the given time.

    Motor is moving too slowly. Motor has

    too much load or encoder is damaged

    or receiving insufficent voltage.

    Determine if motor or associated actuator is

    functioning within spec.

    002C000F User Side Alignment Bar Motor did

    not move off top flag.

    Motor is trying to move sensor off of

    top flag, but is unable to do so.

    Check top flag position with regard to sensor, and

    sensor operation.

    002C0010 User Side Alignment Bar Motor did

    not move onto bottom flag.

    Motor is trying to move sensor onto

    lower flag, but is unable to do so.

    Check bottom flag position with regard to sensor,

    and sensor operation.

    002C0011 User Side Alignment Bar Motor did

    not reach top flag.

    Motor is trying to move sensor onto

    top flag, but is unable to do so.

    Check top flag position with regard to sensor, and

    sensor operation.

    002C0012 User Side Alignment Bar Motor move

    failed because cover is open.

    The cover was opened wh