hp 3par storage replication adapter 5.0 for vmware vcenter ...h20628. · querycapabilities...

HP 3PAR Storage Replication Adapter 5.0for VMware vCenter Site Recovery ManagerTroubleshooting Guide

AbstractThis document provides troubleshooting and workflow information for the HP 3PAR Storage Replication Adapter for VMwarevCenter Site Recovery Manager.

HP Part Number: QL226-96240Published: October 2011

© Copyright 2011 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the expresswarranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shallnot be liable for technical or editorial errors or omissions contained herein.

Contents1 Introduction...............................................................................................5

About the HP 3PAR Storage Replication Adapter..........................................................................5System requirements..................................................................................................................5Turning on logging...................................................................................................................5

2 Workflows and Corresponding Log Messages................................................6queryInfo.................................................................................................................................6

Troubleshooting checklist.......................................................................................................7Workflow chart....................................................................................................................8

queryString..............................................................................................................................9Troubleshooting checklist.......................................................................................................9Workflow chart..................................................................................................................10

queryErrorDefinitions...............................................................................................................11Troubleshooting checklist.....................................................................................................11Workflow Chart.................................................................................................................12

queryCapabilities...................................................................................................................13Troubleshooting checklist.....................................................................................................13Workflow chart..................................................................................................................14

queryConnectionParameters.....................................................................................................15Troubleshooting checklist.....................................................................................................15Worflow chart...................................................................................................................16

discoverArrays........................................................................................................................17Troubleshooting checklist.....................................................................................................17Workflow chart..................................................................................................................18

discoverDevices......................................................................................................................19Troubleshooting checklist.....................................................................................................20Workflow chart..................................................................................................................22

checkTestFailoverStart..............................................................................................................24Troubleshooting checklist.....................................................................................................24Workflow chart..................................................................................................................26

testFailoverStart......................................................................................................................27Troubleshooting checklist.....................................................................................................27Worflow chart...................................................................................................................29

testFailoverStop......................................................................................................................32Troubleshooting checklist.....................................................................................................32Workflow chart..................................................................................................................34

checkFailover.........................................................................................................................35Troubleshooting Checklist....................................................................................................35Workflow chart..................................................................................................................37

prepareFailover......................................................................................................................38Troubleshooting Checklist....................................................................................................38Workflow chart..................................................................................................................40

failover..................................................................................................................................42Troubleshooting checklist.....................................................................................................42Workflow chart..................................................................................................................44

prepareReverseReplication.......................................................................................................46Troubleshooting checklist.....................................................................................................46Workflow chart..................................................................................................................48

reverseReplication...................................................................................................................49Troubleshooting checklist.....................................................................................................49Workflow chart..................................................................................................................51

prepareRestoreReplication........................................................................................................53

Contents 3

Troubleshooting checklist.....................................................................................................53Workflow chart..................................................................................................................55

restoreReplication...................................................................................................................57Troubleshooting checklist.....................................................................................................57Workflow chart..................................................................................................................59

syncOnce..............................................................................................................................61Troubleshooting checklist.....................................................................................................61Workflow chart..................................................................................................................63

querySyncStatus.....................................................................................................................65Troubleshooting checklist.....................................................................................................65Workflow chart..................................................................................................................67

queryReplicationSettings..........................................................................................................69Troubleshooting checklist.....................................................................................................69Workflow chart..................................................................................................................71

3 Tear-Down Workflows...............................................................................72CheckInFormVersion................................................................................................................74CheckInServConnectivity..........................................................................................................75CheckInServLicense.................................................................................................................76CheckRCLinkStatus..................................................................................................................77CreateRCGroupSnapshotForBackup..........................................................................................78CreateGroupSnapshotForTest....................................................................................................79ExposeVvToSingleHost............................................................................................................80FailoverRCGroup....................................................................................................................81FillTestSnapshotInfo.................................................................................................................84GetDetailRCInformation...........................................................................................................85GetInFormVersion...................................................................................................................86GetInServHostPortInformation...................................................................................................87GetInServPortInformation.........................................................................................................88GetInServTime........................................................................................................................89GetInServVVInformation..........................................................................................................90GetNextAvailableLunNo..........................................................................................................91GetRCGroupLastSyncTime........................................................................................................92GetRCGroupStatus..................................................................................................................93GetRCTargetSysInfo.................................................................................................................94GetRecoveryInformationById....................................................................................................95GetRecoveryInformationbyVvName...........................................................................................96GetTaskStatus.........................................................................................................................97GetTaskStatusByType...............................................................................................................98GetVvAssocVLunInfo...............................................................................................................99GetVVInfoByVVID.................................................................................................................100PromoteDataToRecoveryPoint..................................................................................................101PromoteSnapshotToParent......................................................................................................102RecoverRemoteCopyGroup....................................................................................................103RemoveGroupSnapshots........................................................................................................104StartRemoteCopyGroup.........................................................................................................105StopRemoteCopyGroup.........................................................................................................106SyncRemoteCopy..................................................................................................................107UndoRemoteCopyGroupRole..................................................................................................108UnExposeVVFromAllHost.......................................................................................................109UnExposeVVFromHost...........................................................................................................110WaitingForPromoteCompletion...............................................................................................111

4 Error Messages......................................................................................112

4 Contents

1 IntroductionAbout the HP 3PAR Storage Replication Adapter

The HP 3PAR VMware vCenter Storage Replication Adapter (SRA) interacts with array managementsystems to discover arrays and replicated LUNs. These interactions are provided by various scriptsinstalled with VMware vCenter Site Recovery Manager (SRM). HP 3PAR SRA creates softwaremodules with predefined interfaces, which provide SRM with replication information, and executesneeded commands using XML. HP 3PAR SRA provides an interfaces set, which is defined betweenSRM and replicated storage arrays that enables SRM to execute the following workflows:• Discovery of replicated storage

• Non-disruptive failover test using a writable copy of replicated data

• Emergency, or planned, failover

• Reverse replication after failover as part of failback

• Restore replication after failover as part of a production test

System requirements• Microsoft Visual C++ 2008 Redistributable Package (x86) is required prior to the installation.

• Microsoft .Net Framework V3.5 is required prior to the installation.

• All LUNs used by VMware Virtual Machines to form a protection group that are failed overtogether during test and recovery have to be part of a single HP 3PAR Remote Copy group.Refer to the HP 3PAR Remote Copy Software User's Guide for Remote Copy group setup andconfiguration.

• HP 3PAR Remote Copy Software license on an HP 3PAR Storage System.

• HP 3PAR Virtual Copy Software license on an HP 3PAR Storage System

Turning on loggingThe HP 3PAR Storage Replication Adapter (SRA) uses the same log scheme as the VMware vCenterSite Recovery Manager for (SRM). The log file path is specified by SRM as one of the XML elementsin the input XML content.

About the HP 3PAR Storage Replication Adapter 5

2Workflows and Corresponding Log MessagesHP 3PAR Storage Replication Adpater (SRA) supports the following 20 commands, which arediscussed in the proceeding sections:

• queryInfo

• queryStrings

• queryErrorDefinitions

• queryCapabilities

• queryConnectionParameters

• discoverArrays

• discoverDevices

• checkTestFailoverStart

• testFailoverStart

• testFailoverStop

• checkFailover

• perpareFailover

• failover

• perpareReverseReplication

• reverseReplication

• perpareRestoreReplication

• restoreReplication

• syncOnce

• querySyncStatus

• queryReplicationSettings

queryInfoThe queryInfo command returns information describing the HP 3PAR SRA in XML format.The following information is requested by SRM:

• Adapter name

• Adapter version

• Adapter vendor

• Uuid information (RFC 4122 format)

• URL for online documentation for the HP 3PAR SRA (http://www.hp.com/go/storage/vmware)

6 Workflows and Corresponding Log Messages

http://www.hp.com/go/storage/vmware

Troubleshooting checklistTable 1 queryInfo Troubleshooting Checklist

Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Area

This error means that theinput XML file does not

[2010-05-26 14:29:32.966'TPDSrm.arrayMgm.AddGlobalWarning'

Missing log file pathinformation in the inputXML.

Check log filepath.

contain log file path and3PAR_2014 warning (id=1052)] Warning.the logs generated withUnable to access the specified log folder.this command will beThe log file will be available at the followingsaved to the folderindicated.

location: <C:\ProgramFiles\VMware\VMware vCenter SiteRecoveryManager\storage\sra\3PARInServ>

queryInfo 7

Workflow chart


queryStringThe queryString command returns translation of the strings for a given locale in XML format.The following information is requested by SRM:

• UTF-8 encoded string localized to the specified locale

• Translation of the string identified by the specified ID

• Command progress update

Troubleshooting checklistTable 2 queryString Troubleshooting Checklist




Missing log file pathinformation in theinput XML.

Check log filepath.

contain the log file path3PAR_2014 warning (id=1052)] Warning. Unableand the logs generatedto access the specified log folder. The log file willwith this command willbe available at the following location:be saved to the folderindicated.

<C:\Program Files\VMware\VMware vCenterSite Recovery Manager\storage\sra\3PARInServ>

This error means that therequested locale is not

[2010-05-26 17:41:31.640'TPDSrm.queryStrings.Run' 3PAR_0101 error(id=3672)] Locale <ja> is not supported.

Missing requestedlocale

Load requestedlocale

supported by HP 3PARSRA. Currently only “en”is supported.

queryString 9

Workflow chart


queryErrorDefinitionsThe queryErrorDefinitions command returns pre-defined array-specific error and warning descriptionsin XML format.The following information is requested by SRM:

• Error and warning definition should contain code, description, and fix hint for each set

• Command progress update

Troubleshooting checklistTable 3 queryErrorDefinitions Troubleshooting Checklist





Check log filepath.

contain log file path and3PAR_2014 warning (id=1052)] Warning.the logs generated withUnable to access the specified log folder. Thethis command will belog file will be available at the followingsaved to the folderindicated.

location: <C:\ProgramFiles\VMware\VMware vCenter Site RecoveryManager\storage\sra\3PARInServ>.

This error means that thedefault

[2010-05-26 18:00:07.531 'SetLogFolder'3PAR_1001 info (id=6132)] Could not find

Missing the resourcefile.

Load defaultresource dll.

TPDSrm.resources.dllany resources appropriate for the specifiedculture or the neutral culture. Make sure file is missing from"TPDSrm.MessageString.resources" was installation. Reinstall the

package to repair the file.correctly embedded or linked into assembly"TPDSrm" at compile time, or that all thesatellite assemblies required are loadable andfully signed.

queryErrorDefinitions 11

Workflow Chart


queryCapabilitiesThe queryCapabilities command returns supported versions of the array replication software,supported array models, and supported SRM commands.The following information is requested by SRM:

• Information of supported versions of the array replication software (for display purposes)

• Information of supported array models (for display purposes)

• The list of supported SRM commands that is used by SRA to determine the set of SRM workflowsthat SRA supports

• The list of supported SRM features that are used by SRA. Currently HP 3PAR SRA supportsConsistencyGroups, DeviceIdentification (WWN), DynamicAccessRestriction, FC and ISCSIprotocols, and Localization

Troubleshooting checklistTable 4 queryCapabilities Troubleshooting Checklist





Check log filepath.

contain log file path and3PAR_2014 warning (id=1052)] Warning.the logs generated withUnable to access the specified log folder. Thethis command will belog file will be available at the following location:saved to the folderindicated.

<C:\Program Files\VMware\VMware vCenterSite RecoveryManager\storage\sra\3PARInServ>.


[2010-05-26 18:00:07.531 'SetLogFolder'3PAR_1001 info (id=6132)] Could not find any

Missing theresource file.


TPDSrm.resources.dllresources appropriate for the specified culture orthe neutral culture. Make sure file is missing from"TPDSrm.MessageString.resources" was correctly installation. Reinstall the

package to repair the file.embedded or linked into assembly "TPDSrm" atcompile time, or that all the satellite assembliesrequired are loadable and fully signed.

queryCapabilities 13

Workflow chart


queryConnectionParametersThe queryConnectionParameters command returns a list of parameters required to establishconnection with the array management system.The following information is requested by SRM:

• Group of parameters required to establish a connection to the HP 3PAR Storage System

• Localized string representing title, address information, username, password, etc. to bedisplayed to the user GUI

Troubleshooting checklistTable 5 queryConnectionParameters Troubleshooting Checklist





Check log filepath.

contain log file path and3PAR_2014 warning (id=1052)] Warning.the logs generated with thisUnable to access the specified log folder. Thecommand will be saved tothe folder indicated.

log file will be available at the followinglocation: <C:\Program Files\VMware\VMwarevCenter Site RecoveryManager\storage\sra\3PARInServ>.





TPDSrm.resources.dllresources appropriate for the specified cultureor the neutral culture. Make sure file is missing from"TPDSrm.MessageString.resources" was installation. Reinstall the

package to repair the file.correctly embedded or linked into assembly"TPDSrm" at compile time, or that all the satelliteassemblies required are loadable and fullysigned.

queryConnectionParameters 15

Worflow chart


discoverArraysThe discoverArrays command returns the following information about storage arrays configurationfor replication:

• Unique identifier for the storage array

• User-friendly name of the storage array

• Array model

• Array vendor

• List of replication peers

Troubleshooting checklistTable 6 discoverArrays Troubleshooting Checklist





Check log filepath.


log file will be available at the followinglocation: <C:\ProgramFiles\VMware\VMware vCenter SiteRecoveryManager\storage\sra\3PARInServ>.







This error indicates that theuser name or password isinvalid.

[2010-05-27 10:33:40.062‘arrayMgm.CheckInServConnectivity'3PAR_1007 error (id=4056)] Error. Unable

Connection errorCheck HP 3PARStorage Systemconnectivity.

to get system information. Additionalinformation: login failed - Invalid user orpassword.

This error indicates thatrequired license is missing.

[2010-05-27 11:36:25.156'TPDSrm.arrayMgm.CheckInServLicense'

Missing requiredlicense on system.

Check HP 3PARStorage Systemlicense. HP 3PAR SRA requires the3PAR_1014 error (id=4180)] Error. Missing

HP 3PAR Storage Systemrequired <Virtual Copy> license on theconnected HP 3PAR Storage System. to have both Remote Copy

Software and Virtual CopySoftware licenses.

This error indicates that therequested array system has

[2010-05-27 12:04:14.812'TPDSrm.discoverArrays.Run' 3PAR_1055

Unsupported storagearray.

Check HP 3PARStorage Systemversion. unsupported OS version

number.error (id=816)] Error. This version of SRAdoes not support 3PAR Storage Server thathas <2.2.4> InFormOS.

This error indicates thatstorage array returns empty

[2010-05-27 10:58:47.031'TPDSrm.discoverArrays.Run' 3PAR_1029

Missing expectedoutput content fromstorage. output for the commanderror (id=5432)] Error. Unable to verify InServ

version number. issued. This might becaused by intermittentnetwork interrupt.

discoverArrays 17

Workflow chart


discoverDevicesThe discoverDevices command returns devices on the specified storage array configured forreplication with the specified target array.SRM recognizes the following device types:

• replication source – A read-write device on the source array configured for replication to thetarget array

• replication target – A read-only replica on the target array identified by a string key

• demoted source – The replication source put in read-only mode in preparation for failover

• promoted target – The read-write device on the target array created from replication targetduring failover

The following information is expected for each replication source:

• A unique device ID, used by SRM to execute commands like queryDeviceDetails and syncOnce

• An optional user-friendly name of the device

• An identification used by SRM to match the replicated device to a device attached to an ESXhost

• A unique key identifying the replication target used by SRM to execute commands liketestFailoverStart, testFailoverStop, and failover

The following information is expected for each replication target:

• A unique key identifying the target

• An optional user-friendly name of the targetThe following information is expected for each demoted source:

• A unique device ID

• An optional user-friendly name of the device

• A unique key identifying the replication targetThe demoted source does not contain device identification because the device is not expected tobe visible to any ESX host.The replication target is identified by a key, which can be different from the ID of the promoteddevice after failover. The promoted device should contain both key and ID of the promoted device.Once replication is reversed, the promoted target becomes a replication source, which is identifiedby device ID only.The following information is expected for each promoted target:

• A unique key identifying the target

• An optional user-friendly name of the target

• A unique device ID of the device created during failover

• An identification used by SRM to match the promoted device to a device attached to an ESXhost

HP 3PAR supports World-Wide Name (WWN) device identification for Fibre Channel and iSCSIdevices.

discoverDevices 19

Troubleshooting checklistTable 7 discoverDevices Troubleshooting Checklist





Check log filepath.


location: <C:\Program Files\VMware\VMwarevCenter Site RecoveryManager\storage\sra\3PARInServ>.







This error indicates thatthe user name orpassword is invalid.

[2010-05-27 10:33:40.062‘arrayMgm.CheckInServConnectivity'3PAR_1007 error (id=4056)] Error. Unable to


get system information. Additional information:login failed - Invalid user or password.

This error indicates thatthe connected storage

[2010-05-27 16:59:32.796'TPDSrm.discoverDevices.Run' 3PAR_1012 error

The requested array IDdoes not match

Check HP 3PARStorage SystemID. array has a different(id=4616)] Error. Array id <347> does not

match the connected HP 3PAR Storage System.connected storagearray. system id than the

requested input.

This error indicates thatrequired license is



Check HP 3PARStorage Systemlicense. missing. HP 3PAR SRA3PAR_1014 error (id=4180)] Error. Missing

requires the HP 3PARrequired <Virtual Copy> license on theconnected HP 3PAR Storage System. Storage System to have

both Remote CopySoftware and VirtualCopy Software licenses.

This error indicates thatthe requested array system

[2010-05-27 12:04:14.812'TPDSrm.discoverArrays.Run' 3PAR_1055 error

Unsupported storagearray.

Check HP 3PARStorage Systemversion. has unsupported OS

version number.(id=816)] Error. This version of SRA does notsupport 3PAR Storage Server that has <2.2.4>InFormOS.

This error indicates thatstorage array returns

[2010-05-27 10:58:47.031'TPDSrm.discoverArrays.Run' 3PAR_1029 error

Missing expectedoutput content fromstorage. empty output for the(id=5432)] Error. Unable to verify InServ version

number. command issued. Thismight be caused byintermittent networkinterrupt.

This error indicates thatthe requested peer array


Unable to validate therequested peer array

Get Remote Copytarget systeminformation. is not a valid target system(id=1408)] Error. Peer array id <4145> is notid as one of the target

for HP 3PAR Remote Copya valid entry in the connected HP 3PAR StorageSystem.

system for RemoteCopy. Software setup. Check

Remote Copyconfiguration on thestorage array for moreinformation.


Table 7 discoverDevices Troubleshooting Checklist (continued)




Missing expectedoutput content fromstorage.

Get VirtualVolumeinformation on empty output for the(id=5432)] Error. Unable to get detail virtualthe HP 3PARStorage System.

command issued. This canbe caused by intermittentnetwork interruption.

volume information. Additional information:<xxxx>.

This warning indicatesthat the specified Remote


Unsupported RemoteCopy group namingconvention.

Map RemoteCopy group role.

Copy group has3PAR_2017 warning (id=248)] Warning.unsupported namingGroup name <mscsrc01_arb.r419> has

unsupported naming convention. convention and will beskipped from discoveryprocess. Remote Copygroup that has “Primary”role with <xxxx> namingconvention is notsupported by HP 3PARSRA.

The Remote Copy groupcan get into an invalid


Invalid group state.

SRA state when a user3PAR_2019 warning (id=3972)] Remote Copyreinstalls or reconfiguresgroup <mscs_rc_sql_db1.r419> is in invalid

SRA state. the SRM setting afterfailover. Refer toImplementation Guide forhow to reset the SRA stateto this group.

discoverDevices 21

Workflow chart


discoverDevices 23

checkTestFailoverStartThe checkTestFailoverStart command validates environment and target devices before test failover.This command is expected to perform various configuration and runtime state checks on the specifiedtarget devices and identify problems which will prevent successful test.SRM expects the HP 3PAR SRA to perform the following checks:

• Initial data synchronization has completed and there is a copy of the production data readyfor test.

• There is a valid license to perform test operation.The returning structure should return the status of the group indicating whether it is ready for testfailover operation.

Troubleshooting checklistTable 8 checkTestFailoverStart Troubleshooting Checklist





Check log filepath.














[2010-05-27 16:59:32.796'TPDSrm.discoverDevices.Run' 3PAR_1012


Check HP 3PARStorage SystemID. array has a differenterror (id=4616)] Error. Array id <347> doesconnected storage

array. system id than therequested input.

not match the connected HP 3PAR StorageSystem.








[2010-05-27 10:58:47.031 'TPDSrm.checkTestFailoverStart.Run' 3PAR_1018 error


Get VirtualVolumeinformation on empty output for the(id=5432)] Error. Unable to get detail virtualthe HP 3PARStorage System


volume information. Additional information:<xxxx>


Table 8 checkTestFailoverStart Troubleshooting Checklist (continued)


This error indicates thatthe requested group for

[2010-05-27 16:33:37.734'TPDSrm.checkTestFailoverStart.Run'

Invalid Remote Copygroup.

Check RemoteCopy groupstatus checking is not available3PAR_1022 error (id=1580)] Error. The

in the storage array.specified group <MmmtGroup1.r256> doesnot exist in the storage array. Contact your storage

administrator and validatethe finding.

This error indicates thatthe volumes participated

[2010-05-27 16:48:24.953'TPDSrm.checkTestFailoverStart.Run'

Invalid volume state.

in the Remote Copy group3PAR_1021 error (id=860)] Error. Thesecondary volumes are not in Synced state. are not in sync. If the

Remote Copy group isstarted and the RemoteCopy link is healthy, SRArequires all volumes to bein synced state for testfailover operation.

checkTestFailoverStart 25

Workflow chart


testFailoverStartThe testFailoverStart command creates writable temporary copies of the requested replicationtargets and presents these copies to the requested hosts. Since HP 3PAR's Remote Copy group isnot mapped to a specific host in the array level, HP 3PAR SRA will support the dynamic accessrestriction, which indicates that SRM will specify the set of ESX hosts that require access to failed-overdevices. Each host is described as an initiator with a WWN and type (Fibre Channel or ISCSI).Initiators are organized in groups with unique identifiers called access groups. The exact groupingmechanism is opaque to SRA. In practice each group corresponds to a standalone ESX host or acluster of ESX hosts.SRM expects the SRA to perform the following:

• The response from testFailoverStart must contain the same set of standalone devices (notsupported by HP 3PAR SRA) and consistency groups as specified in the request

• Allow different devices within the same consistency group to request access to different setsof hosts

• Create testing read-write snapshots and present them to the specified hosts without disruptingongoing replication process

• Return snapshot information with identification

Troubleshooting checklistTable 9 testFailoverStart Troubleshooting Checklist





Check log filepath.


log file will be available at the followinglocation: <C:\ProgramFiles\VMware\VMware vCenter SiteRecoveryManager\storage\sra\3PARInServ>.











This error indicates that theconnected storage array



Check HP 3PARStorage SystemID. has a different system id

than the requested input.error (id=4616)] Error. Array id <347> doesnot match the connected HP 3PAR StorageSystem.

connected storagearray.





HP 3PAR Storage System

testFailoverStart 27

Table 9 testFailoverStart Troubleshooting Checklist (continued)


to have both Remote CopySoftware and Virtual CopySoftware licenses.

required <Virtual Copy> license on theconnected HP 3PAR Storage System.




Get VirtualVolumeinformation on output for the command(id=5432)] Error. Unable to get detail virtualthe HP 3PARStorage System

issued. This can be causedby intermittent networkinterruption.



[2010-05-27 10:58:47.031 'TPDSrm.testFailoverStart.Run' 3PAR_1032 error

Missing expectedoutput content fromstorage

Get hostexposuremapping list. output for the command(id=5432)] Error. Unable to get detail InServ

issued. This might behost information. Additional information:{xxxx} caused by intermittent

network interrupt.

This error indicates that therequested group for



Check RemoteCopy groupstatus. checking is not available in(id=1580)] Error. The specified group

the storage array. Contact<MmmtGroup1.r26> does not exist in thestorage array. your storage administrator

and validate the finding.

This error indicates that thevolumes participated in the



Remote Copy groups are(id=860)] Error. The secondary volumes arenot in Synced state. not in sync. If the Remote

Copy group is started andthe Remote Copy link ishealthy, HP 3PAR SRArequires all volumes to bein synced state for testfailover operation.

This error indicates that thespecified initiator given by


Invalid initiator found.Validate initiatorlist.

SRM is not a valid hostentry in the storage server.

3PAR_2008 warning (id=1348)] Warning.Unable to identify<aa:aa:aa:aa:aa:aa:aa:aa> to be aregistered host in HP 3PAR Storage System.


Worflow chart


testFailoverStopThe testFailoverStop command deletes the temporary copies created by testFailoverStart command.Once HP 3PAR SRA receives this command, it should remove all test snapshots pertaining to thespecified group.The following is expected from SRA:

• This command must not affect replication

• The response must contain the same set of standalone devices and consistency groups asspecified in the request

• The response should contain status of this operation pertaining to each group

Troubleshooting checklistTable 10 testFailoverStop Troubleshooting Checklist





Check log filepath.


















requested input.














Table 10 testFailoverStop Troubleshooting Checklist (continued)




Missing expectedoutput content fromstorage

Get hostexposuremapping list. empty output for the(id=5432)] Error. Unable to get detail InServ

host information. Additional information: {xxxx} command issued. Thismight be caused byintermittent networkinterrupt.




Check RemoteCopy groupstatus. checking is not available(id=1580)] Error. The specified group

in the storage array.<MmmtGroup1.r26> does not exist in thestorage array. Contact your storage





in the Remote Copy(id=860)] Error. The secondary volumes are notin Synced state. groups are not in sync. If

the Remote Copy group isstarted and the RemoteCopy link is healthy, HP3PAR SRA requires allvolumes to be in syncedstate for test failoveroperation.

This error indicates thatthe specified initiator


Invalid initiator found.Validate initiatorlist.

given by SRM is not a3PAR_2008 warning (id=1348)] Warning.valid host entry in thestorage server.

Unable to identify <aa:aa:aa:aa:aa:aa:aa:aa>to be a registered host in HP 3PAR StorageSystem.

testFailoverStop 33

Workflow chart


checkFailoverThe checkFailover command validates environment and target devices before failover. This commandis expected to perform various configuration and runtime state checks on the specified targetdevices and identify problems which will prevent successful failover.SRM expects the HP 3PAR SRA to perform the following check:

• Initial data synchronization has completed and there is a copy of the production data readyfor failover

• There is a valid license to perform failover operation

Troubleshooting ChecklistTable 11 checkFailover Troubleshooting Checklist





Check log filepath.































checkFailover 35

Table 11 checkFailover Troubleshooting Checklist (continued)











in the Remote Copy(id=860)] Error. The secondary volumes arenot in Synced state. groups are not in sync. If


This warning indicatesthat the Remote Copy link

[2010-05-27 17:44:41.375'TPDSrm.checkFailover.Run' 3PAR_2003

Remote Copy group isnot started.

is up, but the Remotewarning (id=5636)] Warning. Remote CopyGroup <srmgrp.r256> might not be in sync. Copy group is not started.

If the user chooses toperform failover despitethe warning message, thedata in the target site willnot be consistent with thedata on the source site.


Workflow chart

checkFailover 37

prepareFailoverThe prepareFailover command is issued at the protected site before failover to make the sourcedevice read-only and takes a snapshot of these devices in anticipation of a failover.SRM expects the HP 3PAR SRA to perform the following:

• The response from prepareFailover must contain the same set of standalone devices (notsupported by HP 3PAR SRA) and consistency groups as specified in the request

• Make sure the source device is read-only and optionally takes a snapshot of the source devices

Troubleshooting ChecklistTable 12 prepareFailover Troubleshooting Checklist





Check log filepath.

contain log file path and3PAR_2014 warning (id=1052)] Warning.the logs generated withUnable to access the specified log folder. Thethis command will belog file will be available at the following location:saved to the folderindicated.

<C:\Program Files\VMware\VMware vCenterSite RecoveryManager\storage\sra\3PARInServ>.





TPDSrm.resources.dllresources appropriate for the specified culture orthe neutral culture. Make sure file is missing from"TPDSrm.MessageString.resources" was correctly installation. Reinstall the

package to repair the file.embedded or linked into assembly "TPDSrm" atcompile time, or that all the satellite assembliesrequired are loadable and fully signed.


[2010-05-27 10:33:40.062‘arrayMgm.CheckInServConnectivity' 3PAR_1007error (id=4056)] Error. Unable to get system


information. Additional information: login failed- Invalid user or password.



The requested arrayID does not match

Check HP 3PARStorage SystemID. array has a different(id=4616)] Error. Array id <347> does not match

the connected HP 3PAR Storage System.connected storagearray. system id than the

requested input.





requires the HP 3PARrequired <Virtual Copy> license on the connectedHP 3PAR Storage System. Storage System to have












in the storage array.<MmmtGroup1.r26> does not exist in the storagearray. Contact your storage


Table 12 prepareFailover Troubleshooting Checklist (continued)




[2010-05-27 16:48:24.953 'TPDSrm.testFailoverStart.Run' 3PAR_1021 error (id=860)]


in the Remote CopyError. The secondary volumes are not in Syncedstate. groups are not in sync. If


This warning indicatesthat the Remote Copy link

[2010-05-27 17:44:41.375'TPDSrm.checkFailover.Run' 3PAR_2003 warning

Remote Copy groupis not started.

is up, but the Remote(id=5636)] Warning. Remote Copy Group<srmgrp.r256> might not be in sync. Copy group is not started.

If the user chooses toperform failover despitethe warning message, thedata in the target site willnot be consistent with thedata on the source site.

This error messageindicates that HP 3PAR

[2010-05-28 14:48:13.500'TPDSrm.prepareFailover.Run' 3PAR_1038 error

Remote Copy groupcannot be stopped.

Stop RemoteCopy group

SRA encountered a 12(id=1992)] Error. Wait for promote completionhour timeout while waitinghas timed out on Remote Copy Group

<srm_cancun>. for the Remote Copygroup to stop completely.This is occurs when thevolume promotionoperation takes longerthan expected for theRemote Copy group. Thisoperation will beperformed if Remote Copygroup has a Primary role.

prepareFailover 39

Workflow chart


prepareFailover 41

failoverThe failover command stops replication for the requested replication targets, makes writable devicesfrom these targets, and presents these devices to requested hosts.SRM expects the HP 3PAR SRA to perform the following:

• The response from failover must contain the same set of standalone devices (not supported byHP 3PAR SRA) and consistency groups as specified in the request

• It is allowed that different devices within the same consistency group request access to differentsets of hosts.

• If any device under a group failed to make exposure to the group, it is considered a failure

• Return TargetDevice information with identification and attributes

Troubleshooting checklistTable 13 failover Troubleshooting Checklist





Check log filepath.


log file will be available at the followinglocation: <C:\ProgramFiles\VMware\VMware vCenter Site RecoveryManager\storage\sra\3PARInServ>.






























Table 13 failover Troubleshooting Checklist (continued)








This error indicates that thevolumes participated in the



Remote Copy groups are(id=860)] Error. The secondary volumes arenot in Synced state. not in sync. If the Remote

Copy group is started andthe Remote Copy link ishealthy, HP 3PAR SRArequires all volumes to bein synced state for testfailover operation.

This warning indicates thatthe Remote Copy link is up,

[2010-05-27 17:44:41.375'TPDSrm.checkFailover.Run' 3PAR_2003


but the Remote Copy groupwarning (id=5636)] Warning. Remote CopyGroup <srmgrp.r256> might not be in sync. is not started. If the user

chooses to perform failoverdespite the warningmessage, the data in thetarget site will not beconsistent with the data onthe source site.

This error messageindicates that HP 3PAR SRA

[2010-05-28 14:48:13.500'TPDSrm.prepareFailover.Run' 3PAR_1038

Remote Copy groupcannot be stopped.

Stop RemoteCopy group.

encountered a 12 hourerror (id=1992)] Error. Wait for promotetimeout while waiting forcompletion has timed out on Remote Copy

Group <srm_cancun>. the Remote Copy group tostop completely. This isoccurs when the volumepromotion operation takeslonger than expected forthe Remote Copy group.This operation will beperformed if Remote Copygroup has a Primary role.

Remote Copy grouprestoration is performed

[2010-05-28 16:29:44.812'TPDSrm.arrayMgm.FailoverRCGroup'

Fail to restore RemoteCopy group.

Restore RemoteCopy group.

only when the group is3PAR_1042 error (id=3944)] Error. Unableengaged in the doubleto restore the Remote Copy Group remotely.failover scenario. ToAdditional information: Error in setrcopygroup:execute this successfully,Command failed on target systemthe Remote Copy groupmust be in the started state.

RC_S419_SYNC, returned error: No validgroups found for setrcopygroup operation.

failover 43

Workflow chart


failover 45

prepareReverseReplicationThe prepareReverseReplication command initiates the replication in reverse. After this command,the TargetGroup becomes the ConsistencyGroup and the ConsistencyGroup becomes theTargetGroup.This command is executed at the replication source.SRM expects the HP 3PAR SRA to perform the following:

• The response from prepareReverseReplication must contain the same set of standalone devices(not supported by HP 3PAR SRA) and consistency groups as specified in the request

• The implementation of this command must be non-disruptive to production services running atthe recovery site

Troubleshooting checklistTable 14 prepareReverseReplication Troubleshooting Checklist





Check log filepath.


























[2010-05-27 14:14:40.031 'TPDSrm.prepareReverseReplication.Run' 3PAR_1013

Unable to validate therequested peer array ID

Get Remote Copytarget systeminformation. is not a valid target systemerror (id=1408)] Error. Peer array id <4145>as one of the target

for HP 3PAR Remote Copyis not a valid entry in the connected 3PARStorage Server.

system for RemoteCopy. setup. Check the Remote

Copy configuration on the


Table 14 prepareReverseReplication Troubleshooting Checklist (continued)


storage array for moreinformation.













This error indicates thatRemote Copy link is down

[2010-05-28 16:44:10.875'TPDSrm.prepareReverseReplication.Run'

Remote Copy link is notup.

Check RemoteCopy link status.

between the local storagearray and the peer array.

3PAR_1063 error (id=1324)] Error. Allavailable Remote Copy links are down for<srm_cancun.r418>.

prepareReverseReplication 47

Workflow chart


reverseReplicationThe reverseReplication command initiates the replication in reverse. After this command, theTargetGroup becomes the ConsistencyGroup and the ConsistencyGroup becomes the TargetGroup.This command is executed at the replication source.SRM expects the HP 3PAR SRA to perform the following:

• The response from reverseReplication must contain the same set of standalone devices (notsupported by HP 3PAR SRA) and consistency groups as specified in the request

• The implementation of this command must be non-disruptive to production services running atthe recovery site

Troubleshooting checklistTable 15 reverseReplication Troubleshooting Checklist





Check log filepath.


















requested input.










Get RemoteCopy target

is not a valid target systemerror (id=1408)] Error. Peer array id <4145>as one of the targetsysteminformation. for HP 3PAR Remote Copyis not a valid entry in the connected 3PAR

Storage Server.system for RemoteCopy. setup. Check the Remote

Copy configuration on thestorage array for moreinformation.

reverseReplication 49

Table 15 reverseReplication Troubleshooting Checklist (continued)





















Workflow chart

reverseReplication 51

prepareRestoreReplicationThe prepareRestoreReplication command is issued at the recovery site before restoreReplicationto prepare for upcoming restore process. This is meant to be used for restoration after a disruptivefailover test.SRM expects the HP 3PAR SRA to perform the following:

• The response from prepareRestoreReplication must contain the same set of standalone devices(not supported by HP 3PAR SRA) and consistency groups as specified in the request.

• Make sure the site is ready to discard changes.

Troubleshooting checklistTable 16 prepareRestoreReplication Troubleshooting Checklist





Check log filepath.

























This error indicates that therequested peer array is not



Get Remote Copytarget systeminformation. a valid target system for HPerror (id=1408)] Error. Peer array id <4145>ID as one of the target

3PAR Remote Copy setup.is not a valid entry in the connected 3PARStorage Server.

system for RemoteCopy. Check the Remote Copy

configuration on thestorage array for moreinformation.

prepareRestoreReplication 53

Table 16 prepareRestoreReplication Troubleshooting Checklist (continued)














This error indicates that theRemote Copy group is not

[2010-05-27 17:44:41.375'TPDSrm.prepareRestoreReplication.Run'


started. This can be an3PAR_1076 error (id=5636)] . Error. Data onindication that somethingtarget site might be corrupted for Remote Copyhas gone wrong and itGroup <MmmtGroup1.r256>. Unable to

continue the restore operation. requires administrator tovalidate the data integrityand setup.



Remote Copy link isnot up.





Workflow chart

prepareRestoreReplication 55

restoreReplicationThe restoreReplication command is issued at the protected site after prepareRestoreReplication,and it discards any changes made to failover devices and makes the protected site the primarysite again. This is meant to be used for restoration after a disruptive failover test. Another use casefor this operation is if failover fails, users can use restore replication to ensure that the originalprotected site is writable for normal operation.SRM expects the HP 3PAR SRA to perform the following:

• The response from restoreReplication must contain the same set of standalone devices (notsupported by HP 3PAR SRA) and consistency groups as specified in the request

• Discard any changes made after failover

Troubleshooting checklistTable 17 restoreReplication Troubleshooting Checklist





Check log filepath.































configuration on the

restoreReplication 57

Table 17 restoreReplication Troubleshooting Checklist (continued)


storage array for moreinformation.













This error indicates that thespecified Remote Copy

[2010-05-28 17:49:48.625'TPDSrm.restoreReplication.Run' 3PAR_1068

Invalid Remote Copygroup status.

group is not in theerror (id=4500)] Error. Remote Groupexpected role. Restore<srm_cancun.r418> is not a Primary Group

in the HP 3PAR Storage System. operation requires RemoteCopy group to be inPrimary or Primary-Rev role.

This error indicates that therequested Remote Copy

[2010-05-28 17:34:13.343'TPDSrm.arrayMgm.StartRemoteCopyGroup'

Remote Copy groupcannot be started.

Start RemoteCopy group

group cannot be started.3PAR_1059 error (id=2784)] Error. UnableThis operation is requiredto start the specified Remote Copy Group.if the group role is inAdditional information: Could not be startedPrimary or Primary-Rev.on target RC_S418_SYNC. Attempt to startCheck the Remote Copygroup srm_cancun.r418 failed: Secondaryconfiguration for the reasonof failure.

group for group srm_cancun.r418 on targetsystem RC_S418_SYNC does not matchprimary group.








Workflow chart

restoreReplication 59

syncOnceThe syncOnce command initiates the immediate replication of the specified devices and consistencygroups. syncOnce must return as soon as possible without waiting for replication to complete. Afterexecuting syncOnce, SRM executes periodic querySyncStatus commands to check replicationprogress.HP 3PAR SRA is using the push model in this case where replication is initiated at the source. Thereplication operation status is returned to the caller via an XML file.

Troubleshooting checklistTable 18 syncOnce Troubleshooting Checklist





Check log filepath.
































syncOnce 61

Table 18 syncOnce Troubleshooting Checklist (continued)














This error indicates thatthe requested Remote

[2010-05-28 17:34:13.343'TPDSrm.arrayMgm.StartRemoteCopyGroup'

Remote Copy groupcannot be started.

Start RemoteCopy group

Copy group cannot be3PAR_1059 error (id=2784)] Error. Unablestarted. This operation isto start the specified Remote Copy Group.required if the group roleAdditional information: Could not be startedis in Primary oron target RC_S418_SYNC. Attempt to startPrimary-Rev. Check thegroup srm_cancun.r418 failed: SecondaryRemote Copygroup for group srm_cancun.r418 on targetconfiguration for thereason of failure.

system RC_S418_SYNC does not matchprimary group.








Workflow chart

syncOnce 63

querySyncStatusThe querySyncStatus command returns the status of replication sessions initiated with syncOncecommand.The synchronization status of the specified Remote Copy Group for the specified target server isreturned to SRM:

Troubleshooting checklistTable 19 querySyncStatus Troubleshooting Checklist





Check log filepath.































configuration on thestorage array for moreinformation.





issued. This can be caused

querySyncStatus 65

Table 19 querySyncStatus Troubleshooting Checklist (continued)


by intermittent networkinterruption.








This error indicates that themonitoring group is not

[2010-05-27 16:33:37.734 'TPDSrm.querySyncStatus.Run' 3PAR_1022 error


started. Check the Remote(id=1580)] Error. Remote Copy Group<srm.cancun.r418> is not started. Copy configuration on the

storage system for moreinformation.








Workflow chart

querySyncStatus 67

queryReplicationSettingsThis command returns the replication settings, which need to be preserved after failover whenreplication is reversed or restored. HP 3PAR SRA saves this data, but currently does not make anyreference to the data during reverseReplication or restoreReplication.

Troubleshooting checklistTable 20 queryReplicationSettingsTroubleshooting Checklist





Check log filepath.




































command issued. This can

queryReplicationSettings 69

Table 20 queryReplicationSettingsTroubleshooting Checklist (continued)


be caused by intermittentnetwork interruption.









Workflow chart

queryReplicationSettings 71

3 Tear-Down WorkflowsThe following is a list of important tear-down modules that are used in different commands. Followingthis list are workflow charts for each module.

DescriptionModule

Checks and validates the connected storage array OSversion.

CheckInFormVersion

Connects to the storage array and get array modelinformation.

CheckInServConnectivity

Validates the caller's specified license name with theregistered license feature in the storage array.

CheckInServLicense

Gets the Remote Copy link status for a specific target serverfrom a storage array and determines its health. If one of

CheckRCLinkStatus

the Remote Copy links is up, it is considered to be inconnected state.

Creates group snapshot of the base volume before promoteor restore operations in case of operation failiure.

CreateRCGroupSnapshotForBackup

Creates a group snapshot for failover test.CreateRCGroupSnapshotForTest

Creates a VLUN on the specified host name.ExposeVvToSingleHost

Executes the Remote Copy failover/restore/reverseoperation depending on the current group role and thegroup status.

FailoverRCGroup

Gathers the test snapshot information and returns theinformation to the caller.

FillTestSnahsotInfo

Gathers all Remote Copy information in the storage array.GetDetailRCInformation

Retrieves the InForm OS version from the storage array.GetInFormVersion

Retrieves the host-to-port mapping list from storage array.GetInServHostInformation

Retrieves the node:slot:port to connection-type mappinglist.

GetInServPortInformation

Retrieves the storage array time information.GetInServTime

Retrieves the entire virtual volume information on thestorage system and builds an array for easy access

GetInServVVInformation

Retrieves the next available LUN for a specified virtualvolume.

GetNextAvailableLunNo

Retrieves the last synchronized time of a group.GetRCGroupLastSyncTime

Retrieves the current Remote Copy group status.GetRCGroupStatus

Retrieves the Remote Copy Target system mapping list.GetRCTargetSysInfo

Retrieves the recovery information from the recovery IDparameter that is passed into the

GetRecoveryInformationById

GetRecoveryInformationByID module. If the ID is null, themodule will generate identification on the fly and get thebase volume information.

Retrieves the recovery information associated with a virtualvolume name.

GetRecoveryInformationByVvName

Retrieves the task information by the task ID.GetTaskStatus

72 Tear-Down Workflows

DescriptionModule

Retrieves the task list by a task type specified by the caller.GetTaskStatusByType

Retrieves LUN exposure information for a specified virtualvolume.

GetVvAssocVLunInfo

Retrieves the requested virtual volume information bysearching through the cached VV array.

GetVvInfoByVVID

Promotes the virtual volume to the specific snapshot(recovery point).

PromoteDataToRecoveryPoint

Promotes the specified snapshot to the targetedread-writable parent identified by the caller.

PromoteSnapshotToParent

Executes the Remote Copy recover command to officiallyreverse the replication direction on the Remote Copy group.

RecoverRemoteCopyGroup

Removes the group snapshots specified in the inputsnapshot array.

RemoveGroupSnapshots

Starts a specified Remote Copy group.StartRemoteCopyGroup

Stops a specified Remote Copy group.StopRemoteCopyGroup

Initiates the synchronization process for a Remote Copygroup.

SyncRemoteCopyGroup

Reverses the role changes caused by failover operation.UndoRemoteCopyGroupRole

Removes all LUN exposures created for test snapshots.UnExposeVVFromAllHosts

Removes LUN exposure of a virtual volume from a specifiedhost.

UnExposeVVFromHost

Monitors the completion of stopping a Remote Copy groupfor the process involving volume promotion, which runs inthe background.

WaitingForPromoteCompletion

73

CheckInFormVersion


CheckInServConnectivity

CheckInServConnectivity 75

CheckInServLicense


CheckRCLinkStatus

CheckRCLinkStatus 77

CreateRCGroupSnapshotForBackup


CreateGroupSnapshotForTest

CreateGroupSnapshotForTest 79

ExposeVvToSingleHost


FailoverRCGroup

FailoverRCGroup 81

FailoverRCGroup 83

FillTestSnapshotInfo


GetDetailRCInformation

GetDetailRCInformation 85

GetInFormVersion


GetInServHostPortInformation

GetInServHostPortInformation 87

GetInServPortInformation


GetInServTime

GetInServTime 89

GetInServVVInformation


GetNextAvailableLunNo

GetNextAvailableLunNo 91

GetRCGroupLastSyncTime


GetRCGroupStatus

GetRCGroupStatus 93

GetRCTargetSysInfo


GetRecoveryInformationById

GetRecoveryInformationById 95

GetRecoveryInformationbyVvName


GetTaskStatus

GetTaskStatus 97

GetTaskStatusByType


GetVvAssocVLunInfo

GetVvAssocVLunInfo 99

GetVVInfoByVVID


PromoteDataToRecoveryPoint

PromoteDataToRecoveryPoint 101

PromoteSnapshotToParent


RecoverRemoteCopyGroup

RecoverRemoteCopyGroup 103

RemoveGroupSnapshots


StartRemoteCopyGroup

StartRemoteCopyGroup 105

StopRemoteCopyGroup


SyncRemoteCopy

SyncRemoteCopy 107

UndoRemoteCopyGroupRole


UnExposeVVFromAllHost

UnExposeVVFromAllHost 109

UnExposeVVFromHost


WaitingForPromoteCompletion

WaitingForPromoteCompletion 111

4 Error MessagesTable 21 Message Table

Fix HintMessage DescriptionName

Contact HP 3PAR support if the problem persists.Error. Exception has occurred:<ExceptionString>

3PAR_1001

If you have firewall or anti-virus sorftware installed onyour system, make sure it allows network access forthe HP 3PAR Storage System.

Error. Failed to create process due to thefollowing: <ConnProblem>

3PAR_1002

User information is required for HP 3PAR StorageSystem authentication.

Error. Missing user name information.3PAR_1003

Password information is required for HP 3PAR StorageSystem authentication.

Error. Missing password information.3PAR_1004

The HP 3PAR Storage System host name or IP addressis required for communication.

Error. Missing address information.3PAR_1005

112 Error Messages

Table 21 Message Table (continued)


Error. The InServ Storage Server<ServerAddress> is not accessible.

3PAR_1006 • Make sure you entered correct address for the HP3PAR Storage System.

• Check if there is any problem with your networkconnection.

Error. Unable to get system information.Additional information:<ExceptionString>

3PAR_1007 • If the error is caused by insufficient privilege toissue the command, contact your storageadministrator for assistance.

• If the error is related to network issues, check if youhave problem with your network connection.

• If you have firewall or anti-virus software installedon the system, make sure it allows network accessto the HP 3PAR Storage System.

Error. Unable to get InServ licenseinformation. Additional information:<ExceptionString>




Error. Unable to get Remote Copy targetsystem list. Additional information:<ExceptionString>




Error. Unable to identify required headercolumn. Additional information:<ExceptionString>




Error. Unable to get Remote Copy groupinformation. Additional information:<ExceptionString>.




Make sure you are connecting to the correct HP 3PARStorage System. If the problem persists, reconfigureyour protected and recovery group setup.

Error. Array ID <ArrayID> does notmatch the connected 3PAR StorageServer.

3PAR_1012

Make sure you are connecting to the correct HP 3PARStorage System. If the problem persists, reconfigureyour protected and recovery group setup.

Error. Peer Array ID <ArrayID> is not avalid entry in the connected 3PARStorage Server.

3PAR_1013

113



If you are missing the required license to performreplication or snapshot operation, access your HP

Error. Missing required <LicenseName>license on the connected 3PAR StorageServer.

3PAR_1014

3PAR Storage System and issue the showlicensecommand to get license information. If you do not seethe required license, contact HP 3PAR support forassistance.

Error. Unable to get Remote Copy groupinformation. Additional information:<ExceptionString>




Verify there is no problem with your networkconnection at this time.

Error. Unable to get the status of aRemote Copy Group. The original output:<OrgOutput>

3PAR_1016

Error. Unable to get Remote Copy targetsystem information. Additionalinformation: <ExceptionString>.




Error. Unable to get detail virtual volumeinformation. Additional information:<ExceptionString>




Error. Unable to get detail virtual volumeexposure information. Additionalinformation: <ExceptionString>.




There is a problem with the internal cachingmechanism. Re-try the operation. If the problempersists, contact HP 3PAR support for assistance.

Error. Exception in array search.Additional information:<ExceptionString>

3PAR_1020

Synchronization is initiated by the disaster recoverycommand or manual command. Data on the

Error. The secondary volumes are not inSynced state.

3PAR_1021

secondary system cannot be used until thesynchronization completes.

The Remote Copy group might already be removed.Check your HP 3PAR Storage System for confirmation

Error. The specified group<GroupName> does not exist in thestorage array.

3PAR_1022

and recreate the Remote Copy group to continue theoperation.

114 Error Messages



Error. Unable to show Remote Copy linkinformation. Additional information:<ExceptionString>




Error. Unable to get detail InServ portinformation. Additional information:<ExceptionString>




Error. Unable to get task list by type fromInServ. Additional information:<ExceptionString>




Error. No output is generated fromInForm command <CLICommand>.




Error. Unable to get detail taskinformation by ID. Additionalinformation: <ExceptionString>




Error. Unable to get InServ versionnumber information. Additionalinformation: <ExceptionString>




Error. Unable to verify InServ versionnumber.


115



If the error is related to network issues, check if youhave problem with your network connection.

•


Error. Unable to get date informationfrom InServ. Additional information:<ExceptionString>




Error. Unable to get InServ portinformation. Additional information:<ExceptionString>




Error. Unable to get detail InServ hostinformation. Additional information:<ExceptionString>




Error. Unable to stop Remote Copygroup remotely. Additional information:<ExceptionString>




Error. Unable to stop Remote Copygroup <GroupName> remotely.




Error. Remote Copy target configurationmirroring cannot be disabled. Additionalinformation: <ExceptionString>



• If you have firewall or anti-virus software installed

116 Error Messages



on the system, make sure it allows network accessto the HP 3PAR Storage System.

Error. Unable to stop Remote CopyGroup <GroupName> locally.




Error. Remote Copy target configurationmirroring cannot be re-established.

3PAR_1037 • If the error is caused by insufficient privilege toissue the command, contact your storageadministrator for assistance.Additional information:

<ExceptionString>• If the error is related to network issues, check if you

have problem with your network connection.• If you have firewall or anti-virus software installed


After a Remote Copy group is stopped, some devicesmight be running volume promotions. This operation

Error. Wait for promote completion hastimed out on Remote Copy group<GroupName>

3PAR_1038

has exceeded the internal defined 12 hours time outvalue. If this is not a normal behavior, contact Hp3PAR support for more information.

Error. InServ failover command hasfailed. Additional information:<ExceptionString>




Task ID information is missing after running failoveroperation. Connect to the target HP 3PAR Storage

Error. Failed to get the task identificationnumber associated with the failoveroperation.

3PAR_1040

System and issue the showtask command to see ifthe failover operation is already been activated.

117



Error. Failover task has failed. Additionalinformation: <ExceptionString>




Error. Unable to restore the Remote Copygroup remotely. Additional information:<ExceptionString>




Error. Failed to issue reverse commandto Remote Copy group. Additionalinformation: <ExceptionString>




Error. Unable to get detail informationof virtual volume that participated in

3PAR_1044 • If the error is caused by insufficient privilege toissue the command, contact your storageadministrator for assistance.Remote Copy group. Additional

information: <ExceptionString>• If the error is related to network issues, check if you

have problem with your network connection.• If you have firewall or anti-virus software installed


There is a problem with the internal cachingmechanism. Re-try the operation. If the problempersists, contact HP 3PAR support for assistance.

Error. Exception occurs during virtualvolume array cache search. Additionalinformation: <ExceptionString>

3PAR_1045

Check your HP 3PAR Storage System to see if thespecified volume still exists.

Error. Unable to find virtual volume<VVName> in the virtual volume arraycache.

3PAR_1046

118 Error Messages



Error. Unable to get virtual volume LUNinformation. Additional information:<ExceptionString>




Error. Failed to create virtual LUN.Additional information:<ExceptionString>




Error. Unable to remove virtual LUN.Additional information:<ExceptionString>




Error. Unable to remove RW snapshotfrom the base VV. Additionalinformation: <ExceptionString>




Error. Unable to remove RO snapshotfrom the base VV. Additionalinformation: <ExceptionString>




The restore disaster recovery command for the RemoteCopy Group has been running for more than 12 hours

Error. <setrcopygroup restore> operationtimed out on Remote Copy group<GroupName>.

3PAR_1052

and reached the operation timeout value. This is anindication that the Remote Copy group restoreoperation has failed. Access your HP 3PAR StorageSystem for more information on the current state of theRemote Copy group. If this is not a normal behavior,contact HP 3PAR support for more information.

Check your HP 3PAR Storage System to see if thespecified virtual volume ID still exists.

Error. Unable to find match ID <VVID>in the virtual volume array cache.

3PAR_1053

119



Error. Unable to create group snapshot.Additional Information:<ExceptionString>




This version of SRA does not support InForm OSversion 2.2.x . Make sure your system is running

Error. This version of SRA does notsupport 3PAR Storage Server that has2.2.x InFormOS.

3PAR_1055

InFormOS 2.3.x. or above. Issue the showversioncommand on your HP 3PAR Storage System to displaythe system's InForm OS version.

Error. Unable to sync Remote Copygroup. Additional information:<ExceptionString>




Make sure that the SRM specified virtual volume ID isone of the members in the Remote Copy group. Access

Error. Invalid device found in a targetgroup. Additional information:<GroupName_VVID>

3PAR_1057

the HP 3PAR Storage System and issue theshowrcopy command to get more information.

The restore operation of the specified Remote Copygroup has failed. Access the HP 3PAR Storage Systemto get more information.

Error. <setrcopy restore> operation hasfailed on Remote Copy group<{GroupName}>.

3PAR_1058

Error. Unable to start the specifiedRemote Copy Group. Additionalinformation: <ExceptionString>




Remote Copy group is not started. Access your HP3PAR Storage System for more detailed information.

Error. Remote Copy group<GroupName> is not started.

3PAR_1060

120 Error Messages



Error. Synchronization has failed.Additional information:<ExceptionString>




Error. Unable to stop the specifiedRemote Copy group. Additionalinformation: <ExceptionString>




Access your HP 3PAR Storage System and issue theshowrcopy links command to see the currentRemote Copy link status.

Error. All available Remote Copy linksare down for <GroupName>.

3PAR_1063

Test failover is not allowed when synchronization isin progress. Re-try when the synchronizationcompletes.

Error. Remote Copy group<GroupName> is not fully synchronizedto the target server.

3PAR_1064

Error. Unable to reverse the RemoteCopy group role. Additional information:<ExceptionString>




Error. Unable to recover the replication.Additional information:<ExceptionString>




Access your HP 3PAR Storage System to verify if anactive recover operation is in progress.

Error. Failed to get the task identificationnumber associated with recoveroperation.

3PAR_1067

121



Error. Remote Group <GroupName> isnot a Primary Group in the 3PAR StorageServer.




If you have firewall or anti-virus software installed onthe system, make sure that it allows network accessto the HP 3PAR Storage System.

Error. Unable to create InForm process.3PAR_1069

Make sure you have network access to the HP 3PARStorage System and the authentication information isentered correctly.

Error. Error occurred during connectionto 3PAR Storage Server. Additionalinformation: <ExceptionString>

3PAR_1070

Check the number of LUNs currently exposed to thespecified host on your HP 3PAR Storage System.

Error. Unable to get the next availableLUN ID for initiator <HostName>

3PAR_1071

Re-scan your datastore to make sure it has the mostup-to-date information.

Error. Unable to perform test failover forgroup <GroupName> due to one or

3PAR_1072

more invalid initiators specified in theAccess Group list.

This may be the result of a corrupted input XML file.Error. The <Item> list is empty.3PAR_1073

Error. Unable to issue showeventlogcommand. Additional information:<ExceptionString>




Error. Unable to issue promotesvcommand. Additional information:<ExceptionString>




The Remote Copy group is not consistent to its originalstate. Refer to the SRA implementation guide for moredetailed information.

Error. Data on target site might becorrupted for Remote Copy group<GroupName>. Unable to continue therestore operation.

3PAR_1076

The Remote Copy group is not in the correct role toperform the corresponding operation. Contact yourstorage administrator for assistance.

Error. Remote Copy group<GroupName> is not in the correctmode for this operation.

3PAR_1077

HP 3PAR SRA only supports Group Replication.Error. 3PAR SRA does not supportindividual device configuration. Deviceid: <DeviceID>.

3PAR_1078

There might be a problem with your installation.Re-install the package.

Error. Unable to get product uuid fromWindows installation database.

3PAR_1079

Make sure that the specified recovery point is stillavailable in the storage array.

Error. Unable to identify the recoverypoint <RecoveryPointId> information.

3PAR_1080

122 Error Messages



Error. Unable to get volume historyinformation for device. Additionalinformation: <ExceptionString>




Error. Unable to promote device to thespecified recovery point. Additionalinformation: <ExceptionString>




Task information is missing after initiating thepromotesv command. Contact support fortroubleshooting.

Error. Unable to get task id after promoteoperation for device name <{VVName}>

3PAR_1083

Failover to a recovery point requires all LUNs beremoved for the target devices. New LUNs are created

Error. One or more target devices areexposed to hosts.

3PAR_1084

automatically to the specified initiator during thefailover process.

This might be a result of corrupted registry key or nothaving permission to access the registry key.

Error. 3PAR SRA registry <RegPath> isinaccessible.

3PAR_1085

You can access your HP 3PAR Storage System to verifyif an active reverser operation is in progress.

Error. Failed to get the task identificationnumber associated with reverseoperation.

3PAR_1086

Re-install the SRA package to restore the missingresource dll.

Error. Unable to load default resourcedll.

3PAR_1087

Review the HP 3PAR Storage System event log formore detailed information.

Error. Promote to the specific recoverypoint has failed.

3PAR_1088

Check the virtual volume status of the Remote Copygroup and HP 3PAR Storage System event log forvolume promote information before retry again.

Error. Operation timeout while waitingfor promote to complete on <RCGroup>

3PAR_1089

Make sure the initiator list specified is valid.Error. Unable to perform failover forgroup <GroupName>due to one or more

3PAR_1090

invalid initiators specified in the AccessGroup list.

The specified sync ID is not valid on the specific group.Re-try the sync operation.

Error. Invalid sync ID <SyncId> isspecified.

3PAR_1091

Wait until the existing test completes before runningother test on the same group.

Error. Remote Copy group<GroupName> is already in test failoverprocess.

3PAR_1092

Remove existing exposure of this VV manually toresolve the problem.

Error. VV ID <VVID> has been exposedusing different LUN ID.

3PAR_1093

Remove all existing exposure for the specific deviceto resolve this problem.

Error. LUN ID <VlunNo> is not availableacross all hosts within the same group.

3PAR_1094

Make sure that you have sufficient privilege to queryinstallation information.

Warning. Unable to get product uuidfrom Windows installation database.

3PAR_2001

123



This volume is currently not exposed to any host.Warning. No associated VLUNinformation is found for LUN ID <LunID>.

3PAR_2002

This is the result of Remote Copy group not being instarted status and some of its VV members are not insynced state.

Warning. Remote Copy Group<GroupName> might not be in sync.

3PAR_2003

This operation will be tried again after the specifiedtime interval.

Warning. Unable to stop Remote Copyroup <{GroupName}>. Retry after 30seconds.

3PAR_2004

The local host does not have at least .NetFramework2.0 SP2 installed to support this API.

Warning. Local system does not supportWaitOne function. Alternative API isused to wait for 30 seconds.

3PAR_2005

This might be the result of VV being exposed to a hostset.

Warning. Identification <WWN> is notassigned.

3PAR_2006

Make sure the status file is not locked by otherapplications.

Warning. Unable to update status file.Additional information:<ExceptionString>

3PAR_2007

Make sure all ESX servers involved in the protect groupare connected to the same HP 3PAR Storage System.

Warning. Unable to identify <WW}> tobe a registered host in 3PAR StorageServer.

3PAR_2008

The snapshot might have been removed from the HP3PAR Storage System.

Warning. Snapshot <SnapName> is notexposed to any host.

3PAR_2009




Warning. Unable to get DR stateinformation for Remote Copy Group<GroupName>.




This might be a result of the previous failover operationfrom SRM or a manual failover operation on the HP3PAR Storage System.

Warning. Remote Copy link forreplication target <TargetName> isdown. Data is not in sync.

3PAR_2012

SRA is unable to start the replication process after thedisruptive test failover operation. Access your HP 3PAR

Warning. Unable to start the replicationprocess. Additional information:<ExceptionString>

3PAR_2013

Storage System for more detailed information on thecurrent status of the Remote Copy group.

Make sure the SRM specified log folder is accessible.Warning. Unable to access the specifiedlog folder. The log file will be availableat the following location: <LogPath>.

3PAR_2014

SRA will re-try the connection again.Warning. Connection has the followingproblem: <ConnProblem>. Retry again.

3PAR_2015

124 Error Messages



HP 3PAR Remote Copy Software only supports groupreplication.

Warning. 3PAR SRA only supports groupreplication.

3PAR_2016

SRA does not support group name that contains<xxx>.r<xxx>.

Warning. Group name <GroupName>has unsupported naming convention.

3PAR_2017

Snapshot is not created according to the specificationto support recovery point.

Warning. Recovery point information isnot available.

3PAR_2018

The Remote Copy group can be in an invalid SRAstate after re-installing or re-configuring the SRM setting

Warning. Remote Copy group<GroupName> is in invalid SRA state.

3PAR_2019

after failover. Refer to the SRA Implementation Guidefor how to reset the SRA state to this group.

This is the result of having one protected groupspanning across multiple Remote Copy groups. This

Warning. Configuration with more thanone Remote Copy group per protectedgroup is not a recommended setup.

3PAR_2020

is not a recommended setup. To resolve this issue,make sure all the volumes used in one protected groupcomes from the same Remote Copy group.

None.Info. Remote Copy Group {0} is currentlyhaving {1} role under {2} state.

3PAR_3001

None.Info. Remote Copy Group<GroupName> has been stoppedremotely.

3PAR_3002

None.Info. Remote Copy target <TargetName>mirroring configuration has beendisabled.

3PAR_3003

None.Info. Remote Copy target <TargetName>mirroring configuration has beenre-established.

3PAR_3004

None.Info. Volume promotion has completedafter the Remote Copy group<GroupName> is stopped.

3PAR_3005

None.Info. Failover is in progress for RemoteCopy group <GroupName>. Checkagain in 5 seconds.

3PAR_3006

None.Info. Failover has completed with RemoteCopy group <GroupName>.

3PAR_3007

None.Info. Restore process has been initiatedfor Remote Copy group <GroupName>.

3PAR_3008

None.Info. Remote Copy group <GroupName>has been restored successfully.

3PAR_3009

None.Info. Restoring Remote Copy group<GroupName> is in progress. Checkagain in 60 seconds.

3PAR_3010

None.Info. The replication direction on RemoteCopy group <GroupName> has beensuccessfully reversed.

3PAR_3011

None.Info. Remote Copy group <GroupName>already has Primary role.

3PAR_3012

None.Info. Remote Copy group <GroupName>has an on-going promote operation.Check again in 60 seconds.

3PAR_3013

125



None.Info. No associated VLUN informationis found for LUN ID <LunID>.

3PAR_3014

None.Info. VV is already exposed to thespecified host. Additional information:<ExposeInfo>

3PAR_3015

None.Info. Virtual volume <VVName> isalready exposed to the specified initiatorgroup.

3PAR_3016

None.Info. LUN ID <LunID> will be used.3PAR_3017

None.Info. Snapshot LUN <VVName> isalready exposed.

3PAR_3018

None.Info. Snapshot <VVName> has beenremoved successfully.

3PAR_3019

None.Info. No VLUNs listed in this 3PARStorage Server.

3PAR_3020

None.Info. Remote Copy group <GroupName>is started successfully.

3PAR_3021

None.Info. Remote Copy group <GroupName>has initiated the data synchronization.

3PAR_3022

None.Info. Remote Copy group <GroupName>has been stopped successfully.

3PAR_3023

None.Info. Remote Copy group <GroupName>has been reversed successfully.

3PAR_3024

None.Info. Remote Copy group <GroupName>has been recovered successfully.

3PAR_3025

None.Info. Recover has completed with RemoteCopy group <GroupName>.

3PAR_3026

None.Info. Status checking for Remote Copylink target <LinkStatus>.

3PAR_3027

None.Info. Start waiting for promotecompletion.

3PAR_3028

None.InForm CLI command to call:<Command>

3PAR_3029

None.3PAR_3030

None.Info. Call exit.3PAR_3031

None.<InfoMsg>3PAR_3032

None.================== START OF<sraCommand}>=======================

3PAR_3033

None.################## END OF<sraCommand>########################

3PAR_3034

None.Info. SRM requested log folder location:<LogFolder>

3PAR_3035

None.Info. SRM requested log level:<LogLevel>

3PAR_3036

126 Error Messages



None.Info. Mutex wait has failed. Additionalinformation: <ExceptionString>

3PAR_3037

None.Info. <InfoMsg>3PAR_3038

None.Info. Wait for all promote operations tocomplete.

3PAR_3039

None.Info. Check if there is any failed promoteoperation.

3PAR_3040

None.Info. Group promote has failed. Prepareto recover all devices back to its originalcontent.

3PAR_3041

None.Info. User updates the log file size to be:<LogSize> MB

3PAR_3042

None.Info. User updates the maximum numberof log file to: <LogNum>

3PAR_3042

None.Info. Current loaded log size setting is:<LogSize. MB

3PAR_3044

None.Info. Current loaded maximum numberof log file is: <LogNum>

3PAR_3045

None.Info. Wait on mutex object for log is notavailable. Additional information:<ExceptionString>

3PAR_3046

None.Info. Start to cleanup any backupsnapshot created from previousprepareFailover operation.

3PAR_3047

None.Info. Undo group changes is in progressfor Remote Copy group <GroupName>.Check again in 5 seconds.

3PAR_3048

None.Info. Reverse replication is in progressfor Remote Copy group <GroupName>.Check again in 5 seconds.

3PAR_3049

127

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